Interfacing and Adopting ITIL and COBIT Preview
Interfacing and Adopting ITIL and COBIT Preview
Interfacing and Adopting ITIL and COBIT Preview
However, every enterprise needs to tailor these practices to suit their individual
requirements and overcome common obstacles to ensure that any improvement
This is where this publication can help you. If you are already using ITIL or COBIT,
it will show you how to effectively adopt and utilize these two best practices as
complementary tools, resulting in improved IT service capability that is aligned
with business and governance requirements. If you are new to ITIL or COBIT, it
will provide a useful overview of the advantages of both practices and how and Interfacing and Adopting ITIL® and COBIT®
why they can be used together.
By following the guidance in this publication, you will learn how to realize the
value from your IT investments and services, enabling you to achieve cost-
effective IT solutions, as well as better governance and management of IT
services.
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9449 ITIL Interfacing and Adopting Cov v1_0 7mm SPINE.indd All Pages 16/12/2015 17:13
Interfacing and Adopting ITIL® and COBIT®
London: TSO
Figure 5.2 Continual service improvement Table A.2 IT-related goals mapped to IT
approach 57 processes 76
Table A.3 Risk scenarios mapped to IT
TABLES processes 82
Table 3.1 The objectives of effective Table A.4 COBIT 5 IT-related processes mapped
governance and management to ITIL 2011 guidance 91
of IT services 28 Table B.1 Cascade example – top 10 COBIT 5
Table 4.1 COBIT 5 enterprise goals 36 processes based on the enterprise
goal of customer-oriented service
Table 4.2 COBIT 5 IT-related goals 37
culture 97
Table 4.3 COBIT 5 processes mapped to ITIL
Table B.2 Cascade example – top 10 COBIT 5
guidance for aligning objectives 39
processes based on the enterprise
Table 4.4 COBIT 5 processes mapped to ITIL goal of business service continuity
guidance for designing and and availability 99
developing solutions and services 40
Table B.3 Cascade example – top 10 COBIT 5
Table 4.5 COBIT 5 processes mapped to ITIL processes based on the enterprise
guidance for aligning IT service level goal of optimization of service
agreements with business objectives 42 delivery costs 100
Table 4.6 COBIT 5 processes mapped to ITIL
guidance for ensuring IT services
are defined and delivered securely 44
AUTHOR
Gary Hardy, IT Winners
REVIEWERS
We would like to thank those who participated
in the quality assurance of this publication,
generously donating their time to reviewing this
title, including:
Claire Agutter ITSM Zone
Duncan Anderson Global Knowledge
Johannes Botha get-IT-right.com
James Doss itvaluequickstart.com
Lucio Augusto
Molina Focazzio Independent consultant
Jimmy Heschl Red Bull
John E. Jasinski C5Plugin
Christian F. Nissen CFN People
Marco Smith ICORE Ltd
15/12/2015 18:08
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1 Introduction
This guide will help enterprises adopt and adapt ITIL ■■ Chapter 2 provides an overview of ITIL and
and COBIT to: COBIT.
■■ Chapter 3 describes the business context and
■■ Better govern and manage IT services
issues that drive a need for effective governance
■■ Gain executive management buy-in and support
and management of IT services, and describes
for continual service improvement
the most important governance management
■■ Provide a transparent and accurate view of activities related to service management.
current IT process performance and significant
■■ Chapter 4 explains how to use ITIL and COBIT to
gaps to enable decision-making
define the requirements for service capability
■■ Prioritize improvement plans and actions based – understanding business and compliance
on business needs and the value generated requirements for IT services and focusing on key
■■ Improve the efficiency and effectiveness of ITIL processes.
implementation activities ■■ Chapter 5 explains how to use ITIL and COBIT to
■■ Create an effective framework of management assess service capability, implement improvements
structures, policies and defined practices in an integrated way and measure service
■■ Provide structure and context for existing or performance using appropriate performance
potential activities objectives and metrics – based on maturity
■■ Provide management with key practices to assessments and best-practices gap analysis.
monitor the performance of, and value delivered ■■ Chapter 6 provides some conclusions.