Chapter 8: Ethical, Social, and Political Issues in E-Commerce

Chapter 8: Ethical, Social, and
Political Issues in E-commerce
Chapter 8
Ethics, Law, and E-commerce
Copyright © 2010
2011 Pearson
Pearson Education,
Education, Ltd.
Inc. Slide 8-1
Understanding Ethical, Social, and
Political Issues in E-commerce
 Internet, like other technologies, can:
 Enable new crimes
 Affect environment
 Threaten social values
 Costs and benefits must be carefully

considered, especially when there are no
clear-cut legal or cultural guidelines
Slide 8-2
A Model for Organizing the Issues
 Issues raised by Internet and e-

commerce can be viewed at individual,
social, and political levels
 Four major categories of issues:
Information rights
Property rights
Governance
Public safety and welfare
Slide 8-3
Basic Ethical Concepts
 Ethics
 Study of principles used to determine right and wrong courses of
action
 Responsibility
 Accountability
 Liability
 Laws permitting individuals to recover damages
 Due process
 Laws are known, understood
 Ability to appeal to higher authorities to ensure laws applied correctly
Slide 8-4
Analyzing Ethical Dilemmas
 Process for analyzing ethical dilemmas:

1. Identify and clearly describe the facts
2. Define the conflict or dilemma and identify the
higher-order values involved
3. Identify the stakeholders
4. Identify the options that you can reasonably
take
5. Identify the potential consequences of your
options
Slide 8-5
Candidate Ethical Principles
 Golden Rule
 Universalism
 Slippery Slope
 Collective Utilitarian Principle
 Risk Aversion
 No Free Lunch
 The New York Times Test
 The Social Contract Rule
Slide 8-6
Privacy and Information Rights
 Privacy:
 Moral right of individuals to be left alone, free
from surveillance or interference from other
individuals or organizations
 Information privacy
 Subset of privacy
 Includes:
 The claim that certain information should not be
collected at all
 The claim of individuals to control the use of whatever
information is collected about them
Slide 8-7
Privacy and Information Rights (cont.)
 Major ethical issue related to e-commerce

and privacy:
 Under what conditions should we invade the
privacy of others?
 Major social issue:
 Development of “expectations of privacy” and
privacy norms
 Major political issue:
 Development of statutes that govern relations
between recordkeepers and individuals
Slide 8-8
Information Collected at
E-commerce Sites
 Data collected includes
 Personally identifiable information (PII)
 Anonymous information
 Types of data collected

 Name, address, phone, e-mail, social security
 Bank and credit accounts, gender, age, occupation,

education
 Preference data, transaction data, clickstream data,
browser type
Slide 8-9
Social Networks and Privacy
 Social networks
Encourage sharing personal details
Pose unique challenge to maintaining

privacy
 Facebook’s Beacon program
 Facebook’s Terms of Service change
Slide 8-10
RIP: Facebook’s Beacon
 Facebook's advertisement system that sent data
from external websites to Facebook,
 allowing targeted advertisements and allowing users
to share their activities with their friends.
 Certain activities on partner sites were published to
a user's News Feed.
 Born: November 6, 2007 with 44 partner websites.
 Dead: September 2009.
Slide 8-11
Profiling and Behavioral Targeting
 Profiling
 Creation of digital images that characterize online individual and
group behavior
 Anonymous profiles
 Personal profiles
 Advertising networks
 Track consumer and browsing behavior on Web
 Dynamically adjust what user sees on screen
 Build and refresh profiles of consumers
 Google’s AdWords program

Slide 8-12
Profiling and Behavioral Targeting (cont’d)
 Deep packet inspection

 Business perspective:
 Web profiling serves consumers and businesses
 Increases effectiveness of advertising, subsidizing free
content
 Enables sensing of demand for new products and services
 Critics perspective:
 Undermines expectation of anonymity and privacy
 Consumers show significant opposition to unregulated
collection of personal information
 Enables weblining
Slide 8-13
The Internet and Government
Invasions of Privacy
 Various laws strengthen ability of law enforcement
agencies to monitor Internet users without
knowledge and sometimes without judicial oversight
 CALEA, PATRIOT Act, Cyber Security Enhancement Act,
Homeland Security Act
 Government agencies are largest users of private

sector commercial data brokers
 Retention by ISPs of user data a concern
Slide 8-14
Legal Protections
 In U.S., privacy rights explicitly granted or

derived from
 Constitution
 First Amendment – freedom of speech and association
 Fourth Amendment – unreasonable search and seizure
 Fourteenth Amendment – due process
 Specific statutes and regulations (federal and
state)
 Common law
Slide 8-15
Informed Consent
 U.S. firms can gather and redistribute

transaction information without individual’s
informed consent
 Illegal in Europe
 Informed consent:
 Opt-in
 Opt-out
 Many U.S. e-commerce firms merely publish information
practices as part of privacy policy without providing for
any form of informed consent
Slide 8-16
The FTC’s Fair Information
Practices Principles
 Federal Trade Commission:
 Conducts research and recommends legislation to Congress
 Fair Information Practice Principles (1998):

 Notice/Awareness (Core)
 Choice/Consent (Core)
 Access/Participation
 Security
 Enforcement
 Guidelines, not laws
Slide 8-17

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Chapter 8: Ethical, Social, and Political Issues in E-Commerce

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Chapter 8: Ethical, Social, and

Political Issues in E-commerce

 Costs and benefits must be carefully

 Issues raised by Internet and e-

 Process for analyzing ethical dilemmas:

 Major ethical issue related to e-commerce

 Types of data collected

 Bank and credit accounts, gender, age, occupation,

Pose unique challenge to maintaining

 Facebook’s Terms of Service change

 Google’s AdWords program

 Deep packet inspection

 Government agencies are largest users of private

 In U.S., privacy rights explicitly granted or

 U.S. firms can gather and redistribute

 Fair Information Practice Principles (1998):

 Guidelines, not laws

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