Guidewire BillingCenter

Adapt and succeed™

ADAPT AND SUCCEED™

Property and casualty insurers told us that they wanted a billing system to provide easy access to
the information they need so they could deliver fast, accurate service to their customers and agents.
Guidewire BillingCenter® is that system. It’s designed to help you meet the challenge of turning your
most frequent customer touch-point into a positive experience and a competitive strength.
Just as important as BillingCenter’s capabilities is Guidewire’s track record of successful
implementations and customer commitment. We’ve never had a failed implementation, and we
continually invest in improving our software based on feedback from our customers and the market at
large — enabling you to adapt to a rapidly changing industry. With BillingCenter, you can manage the
billing process with excellent service to agents and policyholders for many years to come.

BillingCenter Processes
BillingCenter is a flexible billing and receivables management system. It automates the billing lifecycle,
enables design of a wide variety of billing and payment plans, manages agent commissions, and integrates
to external payment systems. It handles direct and agency billing for all lines of business, and its dual-entry
accounting core integrates with your general ledger to ensure that no transaction is missed.

BillingCenter is available as a stand-alone system or as part of Guidewire InsuranceSuite™, and it can be

integrated with legacy systems and third-party applications.

Receive notice of new Create account, assign Calculate commissions/ Calculate present and Preview and make Automate distribution Validate all receivables
or changed policy plans, process down- automated future invoices changes at any time of payments have been cleared
payment, calculate disbursements
installments

Billing Policyholder Payment

Scheduling Commission s Invoicing Close
Instruction Service Processing

Meet the Market’s Demands

Win in the markets you want to serve
Give customers more options, letting them choose their payment schedule as well as how they receive and
pay their bills.
Deliver superior customer and agent service
Solve customer problems quickly with automated dispute management, and provide fast service to agents
with automated commission calculation and payment.

© Guidewire Software, Inc. All rights reserved. 2

ADAPT AND SUCCEED™

Gain efficiencies
Perform all of your billing processes within your billing Highlights:
system, leveraging configurable delinquency plans and
• Automates sophisticated billing
agency bill exception-handling processing.
processes: flexible workflow and
Improve cash management business rule-driven control
Identify uncollected earned premium to reduce billing
• Supports improved customer
leakage, combine invoices to reduce costs, and leverage
retention: flexible design of
equity-based billing to avoid unpaid coverage.
payment methods and plans with
instant access to the data you
need
Technology
• Enhances agent relations: real-
An Integrated Suite Designed for Your Environment time, web-accessible commission
Guidewire Insurance Suite—PolicyCenter, ClaimCenter, schedules and invoicing on
and BillingCenter—is built on a unified set of enabling demand
capabilities for consistent configuration, integration,
• Improves security: restricted
administration, and security. These common capabilities
access to sensitive data using
enable the best-of-breed applications to be delivered as an
role-based permissions and data
integrated suite. After you learn how to integrate, maintain,
tagging
and manage one of the applications, you’ll know how to do
the same for the others. In addition, using a service-oriented • Provides a strong core system
architecture (SOA), all the applications can integrate into that works as promised: rigorous
complex IT environments. Hundreds of systems of many testing for quality, scalability, and
types, including legacy mainframe systems, have been ease of integration
integrated with our software.
Flexible Configuration and Upgradeability
The Suite’s configuration layer enables you to change virtually anything about the applications—data model,
business rules, workflows, user interface—without altering the source code. If you change an application
to meet your own specifications, the core technology components aren’t affected. Therefore, upgrading
to take advantage of functionality available in an application’s new version does not affect your specific
configuration. This architecture ensures that you will never be left without an upgrade path because you’ve
modified the software to meet a specific need.

Billing Success: Some Examples

Billing Flexibility Supplies More Customer Options
BillingCenter provides the flexibility to easily create new billing and payment plans and the agility to support
new products—enabling you to capture customers in new markets.
Many systems require that a policy be reissued if billing or payment plan changes are made. BillingCenter
lets you make changes quickly, at any time—including invoice frequency, due date, and payment method—
without having to reissue the policy. Even if a policyholder is just thinking about changing their payment
schedule, your staff can input requested changes and preview the impact with the customer. And all of this
can be done without any IT involvement.

© Guidewire Software, Inc. All rights reserved. 3

ADAPT AND SUCCEED™

Efficient Dispute Management Provides Better Service

BillingCenter provides complete, real-time information for
responding quickly and knowledgeably to common customer
inquiries. And with its trouble tickets, you can efficiently
manage disputes through to resolution. A billing specialist “With BillingCenter,
can create a trouble ticket to make note of a billing issue, our customer service
assign tasks to appropriate handlers, and put future invoicing department will be
on hold until the dispute is resolved. working on a state-of-the-
In addition, BillingCenter’s automated exception handling for art application to help
agency billing tracks payment mismatches, eliminating the make their jobs more
need for manual tracking. accurate, enjoyable, and
Delinquency Processing Improves Cash Management efficient.”
BillingCenter’s equity dating and delinquency processing - Abraham Estevez,
features help you improve cash management. The system’s Chief Information Officer,
equity-based billing automatically structures payment United Automobile Insurance Co.
schedules to ensure you receive full payment for the
coverage period, even if a delinquency or cancellation
occurs. Equity billing reduces write-offs and expensive
collections activities.

Automated delinquency processing eliminates the need for manual tracking, giving your staff more time
to focus on serving policyholders. If a delinquency occurs, the system automatically follows the established
steps from user-defined delinquency plans to recover payment. In addition, delinquent accounts can be
automatically forwarded to the appropriate collection agency and easily tracked within BillingCenter.

Implementation Services and Long-Term Support

Guidewire is completely committed to your success, starting with your implementation project and
continuing over the long term. Our implementation methodology and planning tools significantly reduce
project risk from planning through execution. We typically deploy a small professional services team to
work closely with you and transfer the knowledge and skills you’ll need to maintain and manage your
new system. We also have strong partnerships with many system integrator partners who can assist with
your implementation. After launch, our staff provides around-the-clock support, and a dedicated support
engineer acts as your advocate to make sure you are well informed and well served.
In addition, we have the commitment and know-how to support you—for decades. All our products
undergo rigorous testing, including more than 100,000 automated tests. The success of more than 300
implementations completed or in process attests to the quality, flexibility, and scalability of our solution.
Also, your ability to upgrade to new versions with expanded functionality and technical updates ensures that
you’ll stay current with the needs of your business.

© Guidewire Software, Inc. All rights reserved. 4

ADAPT AND SUCCEED™

are

De
Softw

live
ry
Your
Success

Co m
m it m e nt

Software—A flexible, durable foundation Guidewire gives you a

• Modern architecture
complete, proven solution
• Functionality for legacy replacement
• Designed for flexibility and integration for your long-term success:
powerful software, skilled
Delivery—The right people, proven methods
implementation with
• Efficient, predictable implementation knowledge transfer, and a
• Agile methods and deep knowledge transfer provider willing and able
• Long record of customer success
to support your continuous
improvement.
Commitment—Well beyond go-live
• Sustained investment in technology
• Improvements through upgrade
• Collaboration with growing customer community
ADAPT AND SUCCEED™

Digital

Core

Data

Platform for Success

We provide a platform based on three elements: core processing, data and analytics, and digital
engagement (or “core,” “data,” and “digital” for short), which work together to strengthen your ability to
engage and empower your customers, agents, and employees

About Guidewire Software

Guidewire delivers the software that Property/Casualty (P/C) insurers need to adapt and succeed in a time
of rapid industry change. We combine three elements – core processing, data and analytics, and digital
engagement – into a technology platform that enhances insurers’ ability to engage and empower their
customers and employees. More than 200 P/C insurers around the world have selected Guidewire. For more
information, please visit www.guidewire.com and follow us on twitter: @Guidewire_PandC.

Visit guidewire.com to learn more.

© 2015 Guidewire Software, Inc. All rights reserved. Guidewire, Guidewire Software, Guidewire ClaimCenter, Guidewire PolicyCenter, Guidewire
BillingCenter, Guidewire Insurance Suite, Adapt and succeed, and the Guidewire logo are trademarks or registered trademarks of Guidewire Software, Inc.
in the United States and/or other countries. B_BR_20150810

© Guidewire Software, Inc. All rights reserved. 6