Candidate Handbook

LEED GREEN ASSOCIATE

Updated March 2014
 LEED Professional Candidate Handbook

LEED Green Associate Candidate Handbook updated March 2014.

COPYRIGHT 2012 Green Building Certification Institute

Information in this Handbook represents current policies and procedures for a LEED professional
credentialing exam. Information in this Handbook supersedes information contained in any
previously published information.

This booklet may not be brought into the examination.

Eligibility standards, exam content, exam standards, fees, and guidelines are subject to change.

Please read and understand the entire Handbook including all policies, procedures, and consequences.

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registering for Your Exam................................................................................................ 4

Registering for an Exam
Eligibility Requirements
Audits
Special Testing Accommodations
Registration Period
Registration Extensions
Exam Scheduling
Exam Fees
Failing to Appear for a Scheduled Exam
Group Scheduling
THE Exam....................................................................................................................................... 6
Exam Development
Exam Format
Exam Language
Pre-Exam Checklist.................................................................................................................. 7
Are You Ready?
Test Security
What to Expect at the Test Center
Identification Requirements
Test Center Regulations
Grounds for Dismissal from Test Center
After Your Exam....................................................................................................................... 9
Exam Results
Passing the Exam
Designating your credential
Certificates
Credential Maintenance Program
Retesting for your credential
Earning the LEED AP after the LEED Green Associate
Failing the Exam
Exam Content Appeals
Candidate Confidentiality
Exam specifications ............................................................................................................... 10
Specifications
References
Sample Questions

Contact Information.............................................................................................................. 14

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registering for your exam

Registering for an Exam
1. Log in to your Credentials account using your existing USGBC site user account or create a new account if
you do not have one.
2. Verify that the name you enter in matches the name on the ID you will present at the test center. If it does
not match, please update your name in your site user account “settings”. Contact GBCI at usgbc.org/help-
topic/professional-exams if you experience issues updating your name. *
3. Select the credential exam you wish to apply for and follow the instructions on the screen to complete the
application.
4. You will be directed to prometric.com/gbci to schedule your exam date and location.

* If your native language utilizes non-roman characters, be sure to enter your name in roman characters when
you register for the exam. Make sure to bring identification, such as a passport that includes your name in roman
characters.

Eligibility Requirements
There are no eligibility requirements for the LEED Green Associate exam. However, GBCI recommends that
candidates have exposure to LEED and green building concepts through educational courses, volunteering, or
work experience prior to testing.

All candidates must also agree to the Disciplinary and Exam Appeals Policy and credentialing maintenance
requirements, must submit to an application audit, and be 18 years of age or older.

Audits
GBCI reserves the right to conduct an audit at any time (including prior to application submission and after
accreditation) of all current and past exam applications. Any information contained in a your account may be
audited and a request for further documentation of any information or claims submitted by the LEED Professional
may be made at any time. GBCI further reserves the right to take disciplinary or legal action (including but not
limited to revocation of credential(s)) in the event that any conduct discovered during such an audit violates the
LEED Professional Disciplinary and Exam Appeals Policy, GBCI policy, and/or law.

Special Testing Accommodations

If you have a documented disability that would prevent you from taking a LEED professional exam under
normal testing conditions, you may request accommodations. Prometric certifies that it shall comply with the
provisions of the Americans with Disabilities Act (ADA). Under the ADA, entities that administer standardized
examinations must offer the examinations in a place and manner that is accessible to candidates with disabilities.
This may require reasonable modifications to the manner in which the test is administered. Prometric will provide
candidates reasonable auxiliary aids and services, except where it may fundamentally alter the validity of the exam
results. Available accommodations include, but are not limited to, a reader, a scribe, and extended testing time.

If you require special accommodations, you must indicate this when you register. To request accommodations,
you and your health care provider will each need to complete one form, the Candidate Form and the Provider
Form, to document the disability and the need for accommodation.
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There is no additional charge for special accommodations. Each request will be evaluated individually.

GBCI will review this documentation and, if approved, will alert Prometric of the necessary accommodations.
Once you request special testing accommodations you will not be able to schedule an appointment with
Prometric until their request is approved. You will be contacted by email regarding the approval status of your
special testing accommodations request.

Registration Period
An approved registration is valid for one year from the approval date. You may register for three exam attempts
per one-year registration period. After a registration expires, candidates are required to wait 90 days before
submitting a new registration to GBCI. If you only passed one part of the exam at the end of a registration period,
that part will not carry over to the next registration period. You are responsible for the exam fee for any part of
the exam you take.

Registration Extension
You may request an extension of the one year registration period due to extenuating circumstances by submitting
a written request which includes the basis for the request and supporting documentation to GBCI at usgbc.org/
help-topic/professional-exams. GBCI will only consider requests received within 30 days before the end of the
registration period. Extensions are granted only once per registration period with a maximum of a six month
extension. GBCI reserves the right to decline a request for a registration period extension for any reason.

Exam Scheduling
1. Access exam scheduling through your Credentials account.
2. When the exam appointment is scheduled, you will receive a confirmation number on screen and from
Prometric through an email.
3. Record your confirmation number. You will need this confirmation number to confirm, cancel, or reschedule
your appointment through the Prometric website, prometric.com/gbci.
4. Once you have scheduled an exam, please print your confirmation notice from Prometric.
Keep your confirmation notice for any communication with Prometric about your exam.

Exam Fees
See the Exam page on the USGBC website for pricing.

For USGBC members to receive member pricing for your exam, you must have linked your member status to your
USGBC account prior to registration.

Failing to Appear for a Scheduled Exam

If you are absent from an exam appointment that you were scheduled to attend, and you did not reschedule
or cancel according to the policy, or if you are denied access to an appointment due to a failure to present

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proper identification, you must contact GBCI before scheduling another appointment using the same Eligibility
ID. Candidates who are denied entrance to the appointment or who miss a scheduled exam appointment are
responsible for all exam fees.

To seek an excused absence, contact Prometric’s candidate care within 10 days of the original examination date.
Please see the Contact Information section for your local Prometric phone number. You may be excused and be
allowed to retest without charge for the following reasons:
• Documented illness, either yourself or immediate family member
• Death in the immediate family
• Disabling traffic accident
• Court appearance or jury duty
• Military duty

Group Scheduling
To schedule five or more candidates at one time, please contact usgbc.org/help-topic/professional-exams.

THE exam
Exam Development
All LEED exams are developed and regularly updated by a global network of Subject Matter Experts and meet the
specifications of a job analysis.

All LEED exams assess candidates’ abilities at three hierarchical cognitive levels: Recall, Application, and Analysis.

• Recall Items: These items assess a candidate’s ability to recall factual material that is presented in a similar
context to the exam references.
• Application Items: These items provide the candidate with a novel problem or scenario that the candidate can
solve using familiar principles or procedures described in the exam references.
• Analysis Items: These items assess a candidate’s ability to break the problem down into its components to
create a solution. The candidate must not only recognize the different elements of the problem, but must also
evaluate the relationship or interactions of these elements.

Exam Format
The LEED AP exam is comprised of two parts, the LEED Green Associate exam and the LEED AP w/specialty
exam. Each part contains 100 randomly delivered multiple choice questions and each part must be completed
in 2 hours. Total seat time for the LEED AP exam will be 4 hours and 20 minutes including a tutorial and short
satisfaction survey.

Candidates who have already passed the LEED Green Associate Exam can register for the specialty-only portion
of the exam, and do not need to sit for the entire composite exam. Please be aware that the option to take the
composite exam in one sitting is not available in all languages and at all test centers. If you cannot find the option
to register for a combined LEED AP exam, please register for the two core parts seperately.
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Exams have both scored and unscored items. All items are delivered randomly throughout the exam and candidates
are not informed of an item’s status, so candidates should respond to all the items on the exam. Unscored items
are used to gather performance data to inform whether the item should be scored on future exams.
 
The Exam is computer-based. Exam questions and answer options are displayed on screen. The computer records
your responses and times your exam. You are able to change your answers, skip questions, and flag questions for
later review.
  
While taking your exam, you may come across test items on which you would like to leave comments.  As you are
not allowed to leave the test center with any notes from the exam, please make sure to add your comments during
the exam by clicking on the Comment button at the bottom of the screen. Be sure to inform GBCI that you have
left comments on your exam by going to usgbc.org/help-topics/professional-exams .

Exam Language
The primary language for the exam is English. In the case of any discrepancies between the original English
content and the translated content or challenges made to the exams, the English content will be used as the basis
of consideration. Translation is offered solely as an aid to non-native English speakers and is currently provided
in French, Spanish, Brazilian, Portuguese, Arabic, and Chinese for the LEED Green Associate. The use of translators
or foreign-language dictionaries during the examination will not be permitted. Additional time to complete the
exam will not be provided.

PRE-EXam checklist
Are You Ready?
One Month Before Your Exam
Ensure that your given name (first name) and surname (last name) in your usgbc.org account matches the given
name and surname on the identification you will present at the test center. (See next page.) If the names do not
match, you will not be allowed to test and you will forfeit the exam fee.

Review the address listed in your usgbc.org profile so that, if you successfully pass, your certificate is mailed to
the most current address.

One Week Before Your Exam

Confirm that the exam scheduled with Prometric is for the correct date, time, and location. If it is not, contact
Prometric online at prometric.com/gbci with your confirmation number or call Prometric’s customer service no
less than two full days before your exam.

Test Security
To ensure the integrity of the LEED Professional Exams, specific measures are enforced during the administration
of your exam:
• Test questions and answers are the exclusive property of GBCI.
• The examination and the items (questions and answers) are protected by copyright law. The exam may 7
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not be copied or reproduced in part or in whole, by any means whatsoever, including memorization.
• Future discussion or disclosure of the content of the exam, orally or in writing, or by any other means, is
prohibited.
• Theft or attempted theft of exam items is punishable to the fullest extent of the law.

What to Expect at the Test Center

It is recommended that you arrive at the test center at least 30 minutes prior to your scheduled exam
appointment. Candidates who arrive at test site after their scheduled exam times will lose their seat.

You will be escorted to a workstation by test center staff. You must remain in your seat during the exam except
when authorized to leave by test center staff. Raise your hand to notify test center staff if:
• You experience problems with your computer
• An error message appears on the computer screen (do not clear the message)
• You need to take a break (testing time will NOT be suspended)
• You need the test center staff for any other reason

Identification Requirements
Candidates must provide valid, unexpired ID with a signature, a photograph that looks like the candidate, and an
expiration date. Acceptable examples:
• Identification with photo and signature (to include: passport, driver’s license, military ID, signed photo check
or credit card)
• Identification with signature (to include: signed check, signed credit card) AND identification with photo
(alien ID card, employee ID card, student ID)

Unacceptable forms of ID include but are not limited to an expired ID, an ID without an expiration date, and a
Social Security Card.

Test Center Regulations

You must abide by Prometric’s security rules while at the test center. See Prometric’s FAQs for more information.

Grounds for Dismissal from the Test Center

Any candidate who engages in misconduct or does not comply with the test proctor’s warning to discontinue
inappropriate behavior may be dismissed from the test site, have exam results invalidated, or be subject to other
appropriate sanctions. Fraud, deceit, dishonesty, or other irregular behavior in connection with taking the exam is
strictly prohibited.

GBCI will make a ruling based on the consideration of both the candidate’s report and Prometric’s report of the
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incident. To appeal GBCI’s ruling, send an email of your formal appeal to GBCI staff at usgbc.org/help-topics/
professional-exams. At this stage, the Credentialing Steering Committee will review and make a final ruling on the
case.

AFTER YOUR EXAM

Exam Results
All LEED Professional exams are scored between 125 and 200. A score of 170 or higher is required to pass. Your
exam score will be displayed on screen at the end of the exam and you will receive a printed report of your results
from test center staff. For the LEED AP combined exams, you must earn a 170 or higher on both parts within
the same application period to earn the credential.

Within 72 hours of your appointment, your exam results will be processed, your account will be updated, and, if
applicable, your badge will be updated in the usgbc.org People directory.

Passing the Exam

Designating Your Credential
As soon as you have passed the exam, you can use the title “LEED Green Associate” or “LEED Green Assoc” and/or
the logo. While LEED is a registered trademark, USGBC and GBCI do not require LEED Professionals to use the ‘®’
or ‘TM’ symbols in email signatures or on business cards. All other instances should be noted as “LEED® Green
Associate” or “LEED® Green Assoc.” (“LEED GA” is not an approved abbreviation for the LEED Green Associate
credential, and should not be used under any circumstances.)

Certificates
Once your exam results have been processed, you can request your certificate. Certificates are available in two
forms: PDF softcopy (available for download at any time for free) and a hardcopy (see website for pricing and
ordering info). If your certificate arrives damaged or does not arrive at all, please request a free replacement at
usgbc.org/help-topics/professional-exams.

Credential Maintenance Program

LEED Green Associates must complete 15 continuing education (CE) hours or retest biennially. For more
information on credential maintenance, see the CMP Guide.

Retesting for your credential

Once you’ve earned a credential, CMP guidelines limit retesting on the same exam. See the maintenance through
retesting section of the CMP Guide.

Earning the LEED AP after the LEED Green Associate

If you are a LEED Green Associate when you earn the LEED AP credential, your LEED Green Associate credential
expires and is replaced by the LEED AP.

Failing the Exam

Retaking the Exam
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You have three chances per registration period to pass each part of the exam.

Exam Content Appeals

Following completion of the exam candidates may submit, in writing and in accordance with the Disciplinary and
Exam Appeals Policy, comments on any question(s) they believe to contain technical errors in content. In your
correspondence include your contact information, test date, the specific concerns about the question, as well as
an indication of any comments left on the question during the exam. You are not allowed to copy the question
before leaving the test center and are not expected to recreate the entire question in your correspondence. GBCI
will review the question and you will be notified of the findings. Because of the need for test security, GBCI will
not release exam questions or answers to candidates. GBCI does not respond to complaints or challenges received
more than 14 days after the test date and does not respond to complaints sent to organizations other than GBCI.

GBCI provides this process for candidates who believe an exam question contains technical errors in content. The
exam challenge process is not made available for complaints about fail scores or exam difficulty.

GBCI does not modify exam scores under any conditions. In the event of a successful exam content appeal, you
will be given the opportunity to retest; your score will not be changed. The only way to earn a LEED Professional
credential is to earn a 170 on the required exam(s).

Candidate Confidentiality
GBCI recognizes your rights to control personal information. GBCI policy is designed to safeguard this information
from unauthorized disclosure. You can change your preference to be contacted through your personal preferences
in your usgbc.org account.

To protect your rights to control score distribution, exam scores are released only to you, the test taker and
authorized GBCI staff. GBCI does not release test scores except for use in research studies that preserve your
anonymity. In addition, GBCI does not release any account details to any third parties without the candidate’s
written permission.

Official statistics regarding the LEED Professional exams, including all item performance data, individual data, and
demographic data, will be considered confidential unless officially released by GBCI. Candidates’ scores will always
remain confidential unless released with written consent of a candidate.

Exam Specifications
Specifications

The following outline provides a general description of exam content areas for the LEED AP Green Associate exam.

Task Domains reflect the tasks necessary to perform LEED safely and effectively. These include concepts such
as LEED Project and Team Coordination, LEED Certification Process, Analyses Required for LEED Credits, and
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Advocacy and Education for Adoption for LEED Rating System.

Knowledge Domains reflect the rating systems’ credit categories and what one needs to know. These include
concepts such as LEED Process, Integrative Strategies, LEED credit categories, and Project Surroundings and Public
Outreach.

LEED Green Associate Exam

The first part of your exam is the LEED Green Associate, which tests your general knowledge of green building
practices for both commercial and residential spaces and both new construction and existing buildings as well as
how to support other professionals working on LEED projects.

Task Domains
LEED Green Associate Tasks (100%)
• Communicate broad and basic green building concepts to team or colleagues
• Research and create a library of sustainable building materials
• Assist others with sustainability goals
• Create project profiles/case studies/press release
• Serve as a green advocate to clients, team members, & general public (e.g. why green building)
• Stay current on any updates to LEED and green strategies in general
• Navigate in LEED Online
• Assist project leader with LEED correspondence to all project team members (consultants, contractors,
owner, etc.)
• Assist in managing documentation process
• Assist in managing timeline of LEED certification

Knowledge Domains
LEED Process (16 Questions)
• Organization fundamentals (e.g. mission/vision; non-profit; role of USGBC/GBCI)
• Structure of LEED rating systems (e.g., credit categories, prerequisites, credits and/or Minimum Program
Requirements for LEED Certification)
• Scope of each LEED rating system (e.g., rating system selection; rating system families [BD+C, ID+C, O+M,
ND, Homes])
• LEED development process (e.g., consensus based; stakeholder and volunteer involvement; rating system
updates/evolution)
• Impact categories (e.g. what should a LEED project accomplish?)
• LEED certification process (e.g. certification levels [Certified, Silver, Gold, Platinum]; LEED Scorecard; 3rd
party verification; role of documentation submission; LEED Interpretations; Addenda; awareness of different
system versions [e.g., LEED Online])Components of LEED Online and Project Registration
• Other rating systems – (e.g., in general what other rating systems are out there?)
Integrative Strategies (8 Questions)
• Integrative process (e.g., early analysis of the interrelationships among systems; systems thinking; charettes)
limits; open space; building footprint; development footprint; specific landscaping restrictions)
• Integrative project team members (e.g., architect, engineer, landscape architect, civil engineer, contractor,
facility manager, etc.)
• Standards that support LEED (e.g., breadth not depth of American Society of Heating, Refrigeration and
Air-conditioning Engineers [ASHRAE]; Sheet Metal and Air Conditioning Contractors National Association

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[SMACNA] guidelines; Green Seal, Energy Star®, HERs, Reference Standards listed in ACPs, etc.)
Location and Transportation (7 Questions)
• Site selection (e.g. targeting sites in previously developed and brownfields/high-priority designation area,
avoiding sensitive habitat, located in areas with existing infrastructure and nearby uses, reduction in parking
footprint)
• Alternative transportation (e.g., type, access, and quality; infrastructure and design)
Sustainable Sites (7 Questions)
• Site assessment (e.g., environmental assessment, human impact)
• Site design and development (e.g., construction activity pollution prevention; habitat conservation and
restoration; exterior open space; rainwater management; exterior lighting; heat island reduction)
Water Efficiency (9 Questions)
• Outdoor water use (e.g., use of graywater/rainwater in irrigation; use of native and adaptive species)
• Indoor water use (e.g., concepts of low flow/waterless fixtures; water-efficient appliances; types and quality)
• Water performance management (e.g., measurement and monitoring)
Energy and Atmosphere (10 Questions)
• Building loads (e.g., building components, space usage [private office; individual space; shared multi-
occupant spaces])
• Energy efficiency (e.g., basic concepts of design, operational energy efficiency, commissioning, energy
auditing)
• Alternative and renewable energy practices (e.g., demand response, renewable energy, green power, carbon
offsets)
• Energy performance management (e.g., energy use measurement and monitoring; building automation
controls/advanced energy metering; operations and management; benchmarking; Energy Star®)
• Environmental concerns (e.g., sources and energy resources; greenhouse gases; global warming potential;
resource depletion; ozone depletion)
Materials and Resources (9 Questions)
• Reuse (e.g., building reuse, material reuse, interior reuse, furniture reuse)
• Life-cycle impacts (e.g., concept of life-cycle assessment; material attributes; human and ecological health
impacts; design for flexibility)
• Waste (e.g., construction and demolition; maintenance and renovation; operations and ongoing; waste man-
agement plan)
• Purchasing and declarations (e.g., purchasing policies and plans; environmental preferable purchasing
(EPP); building product disclosure and optimization [i.e., raw materials sourcing; material ingredients; envi-
ronmental product disclosure])
Indoor Environmental Quality (8 Questions)
• Indoor air quality (e.g., ventilation levels; tobacco smoke control; management of and improvements to
indoor air quality; low-emitting materials; green cleaning)
• Lighting (e.g., electric lighting quality, daylight)
• Sound (e.g., acoustics)
• Occupant comfort, health, and satisfaction (e.g., controllability of systems, thermal comfort design, quality
of views, assessment/survey)
Project Surroundings and Public Outreach (11 Questions)
• Environmental impacts of the built environment (e.g. energy and resource use in conventional buildings;
necessity of green buildings; environmental externalities; triple bottom line)
• Codes (e.g., relationship between LEED and codes [building, plumbing, electrical, mechanical, fire
protection]; green building codes)
• Values of sustainable design (e.g., energy savings over time; healthier occupants; money-saving incentives;
costs [hard costs, soft costs]; life-cycle)
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• Regional design (e.g., regional green design and construction measures as appropriate, regional emphasis
should be placed in Sustainable Sites and Materials & Resources)
The exam contains 15 pretest questions.

References
The primary sources for the development of the LEED Professional Exams are the LEED Rating Systems. The
following list of references are not meant to be comprehensive. When combined with the test specifications, the
candidate has the material from which the exam is based.

LEED Green Associate Exam

This exam is designed to test the general knowledge of green building practices and how to support other
professionals working on LEED projects.

References
• Green Building and LEED Core Concepts Guide. 2nd Edition U.S. Green Building Council, 2011. Print and
Digital versions available. (3rd ed. coming soon)
• Reference Guide Introductory and Overview Sections. LEED Building Design + Construction Reference Guide.
v4 Edition. U.S. Green Building Council, 2013. Web.
• LEED v4 Impact Category and Point Allocation Process Overview U.S. Green Building Council, 2013. Web.
• LEED v4 User Guide U.S. Green Building Council, 2013. Web.

Sample Questions
Disclaimer: The items listed here were discarded in the process of creating items for the new LEED Green Associ-
ate exam. The items are provided for your convenience to allow you to better familiarize yourself with the format
and general content of items on the exam.

The content of these items, while representative of the type of questions on the LEED AP BD+C exam, does not
necessarily mirror the content that will appear on the actual exam. Further, your ability to correctly answer these
sample items does not in any way predict or guarantee your ability to successfully answer questions on the actual
LEED AP BD+C exam.

Exam Part 1: LEED Green Associate Exam Questions

1. When applying for innovation credits, a project team
(A) Cannot submit any previously awarded innovation credit.
(B) May receive credit for performance that doubles a credit requirement threshold.
(C) May submit a product or strategy that is being used in an existing LEED credit.
(D) May receive a credit for each LEED Accredited Professional that is on the project team.
This question represents Knowledge Domain A. LEED Process, credit categories and Task Domain A. LEED Green
Associate Tasks

2. A developer wants to make a profit by building a new office that maximizes daylighting and views. What
actions might the developer take to fulfill all parts of the triple bottom line?
(A) Restore habitat onsite
(B) Purchase ergonomic furniture
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(C) Pursue local grants and incentives

(D) Provide lighting controllability for occupants
This question represents Knowledge Domain I. Project Surroundings and Outreach, environmental impacts of
the built environment and Task Domain A. LEED Green Associate Tasks, assist others with sustainability goals.

CONTACT
Prometric
1501 South Clinton Street, Canton Crossing Tower, 14th Floor, Baltimore, MD 21224
prometric.com/gbci
Prometric’s website is available for scheduling, rescheduling, cancelling, and confirming exam appointments 24
hours per day. To schedule an exam, you will need to have first applied and registered with GBCI. To reschedule,
cancel, or confirm an exam appointment, you will need your Prometric issued 16-digit confirmation number.

Prometric Call Centers

North America
Customer service: To schedule, reschedule, cancel and confirm appointments or for general testing information 888 215 4154
(Monday to Friday, 8:00 to 20:00 PM ET [GMT -5])
Candidate care: For any problems encountered during your experience with Prometric (Monday to Friday, 8:00 800 853 6769
to 21:00 ET; Saturday, 9:00 to 17:00 PM ET [GMT -5])
Bulk Registration (five or more candidates) 800 774 1292
Special Conditions (Candidates with disabilities) 800 967 1139
Fax 800 853 6781
Latin America
To schedule, reschedule, cancel and confirm appointments or for general testing information +1 443 751 4995
Asia/Pacific
China (Monday - Friday, 8:30 to 19:00 GMT +10:00) +86 10 62799911
India (Monday - Friday, 9:00 to 17:30 GMT +05:30) 91 124 4147700
Japan (Monday - Friday, 8:30 to 19:00 GMT +10:00) 0120 347737
Korea (Monday - Friday, 8:30 to 19:00 GMT +10:00) 1566 0990
Australia, Hong Kong, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and all other 603 7628 3333
Asia/Pacific countries
(Monday - Friday, 8:00 to 20:00 GMT +08:00)
Europe, Middle East, Africa:
Europe 31 320 239 540
Middle East (Sunday to Thursday) 31 320 239 530
North Africa (Sunday to Thursday) 31 320 239 530
Sub-Sahara Africa 31 320 239 593

Green Building Certification Institute

2101 L Street NW, Suite 500, Washington, DC 20037
gbci.org
USGBC’s website is available 24 hours per day for exam application and registration, information regarding the
LEED Professional Exams, and access to your account.

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Call Center: 1-800-795-1746 (within the US) or +1-202-828-1145 (outside the US)
GBCI’s call center is available Monday through Friday from 9:00 to 19:00 ET for questions regarding exam
registration, USGBC or CaGBC member pricing, My Credentials, the LEED Professional Directory, and the LEED
Professional Exams.

Exam Department: usgbc.org/help-topics/professional-exams.

GBCI staff are available for questions, comments, and concerns regarding certificates, LEED Professional Exam
records, USGBC or CaGBC member pricing refunds, exam content appeals, exam development, exam scoring,
exam format, and all other LEED Professional Exam policies and procedures

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