ANKITA SHARMA M: +91-9711721273 , E: ankitasharma84@gmail.

com
Senior Manager,Projects 2nd Floor,795P, Sector 17A, Gurgaon-122001
LinkedIn: https://www.linkedin.com/in/ankita-sharma-iimahd/

PROFILE PURVIEW
 An IIM-Ahmedabad graduate, Prince 2 certified Project Manager offering over 9 years of rich & diversified experience in
Non-Banking Financial Companies domain
 Experience of managing diverse spectrum of large scale projects across areas of:
E-governance/Financial Inclusion Product Development & Launch
Process Setup & Optimisation Regulatory Compliance
IT & Infrastructure Customer Experience
 Known for delivering strategic & business critical projects in direct liaison with top management at country & group level
 Recipient of the best project manager award at Home Credit India Pvt Limited by the CEO, for demonstrating excellence
in project management [2017, 2016]

SKILL SUMMARY
 First hand involvement in project planning, requirement gathering & analysis, solution design and implementation
 Performing Cost Benefit analysis, impact analysis, setting project performance criteria, designing Go-Live strategy
 Leading diverse teams of professionals - managing smooth flow of communication
 Enabling critical decisions while balancing stakeholder expectations – conducting project steering committees
 Spotting and preempting risks and planning their mitigation
 Leading change management through org. wide impact analysis, communication and training
 Proficient with analyzing, reporting, and visualizing information using software tools – Microsoft Projects, Excel, Teams;
 Working with details, maintaining time and aggressive deadlines

PROFESSIONAL EXPERIENCE

Home Credit India, Gurgaon Project Manager August 2013 – Till Date

Strategy Projects

Virtual ID/UID Token implementation In-progress Team Size: 40 Sponsor: CRO & CTO

Identification,redesigning & implementation of the process & system changes impacted by UIDAI regulation

 Completed entreprize level impact analysis on company process landscape in 1 week by conducting rigrous workshop
with business & IT experts.
 Re-engineered complete customer KYC authentication procedure,impacted risk strategies for all revenue streams
 Achieved solution design phase completion within a short period of 2 Week

Digital Solution for Customer Servicing In-progress Team Size: 15 Sponsor: COO

Implementation of Chat Bot/Live Chat/Email/Social listening/ORM for faster & better costumer query resolution

 Gathered Requirements ,prepared business requirement document & cost benefit analysis for the project
 Project is expected to achieve annual saving of atleast 30 Mn by deflection of incoming calls to digital platforms

SAP Implementation 2017 Team Size: 35 Sponsor: Group CFO & Country CFO

SAP implementation to standardise and centralize core business processes & reduce business risk

 Launched Employee Self Service portal customised for meeting end to end HR requirements for 20K employees
 Implemented SAP S/4 HANA for Financial Accounting,Material Management & HR modules covering all existing processes
 Blue prints & functional specifications for more than 40 processes & close to 180 developments completed on time
 Led data migration & UAT testing with a geographically distributed team of 50+ business users
 Achieved GST cmopliance as additional scope with the same due date

Marketing / Strategy Projects

Product Portfolio Migration and 0 % Product Design & Launch 2016 Team Size: 14 Sponsor: CEO & CMO

Strategy projects aimed at changing the business focus to being Transparent & Customer Oriented

 Led the overhaul of company’s entire product portfolio from advance EMI based model to down payment model
 Spearheaded design & launch of zero % interest product for CD product line within two months of conceptualisation &
 required approvals
 First hand involvement in competitive analysis, market research design, product configuration & LTV modelling for new
product range
 Worked closely with CRM stream with campaign management & promotional activities
 Led change management identifying impacted processes and thereafter driving their alignment to new product line
 Close interaction with legal, Compliance & Operation department for driving simplification of customer documentation
 Supported Sales team in preparing the product training content, sales pitch & conducting training for sales network
 Monitored product performance along with market trends, user feedback, competitive information & market research
 Compiled, analysed & presented performance metrics, proposed & identified ways to resolve issues & optimize results
Project Outcome
 Succeeded in timely launch of both the products
 Number of customer complaints decreased drastically by 30% within one month of launch of new product
 Efficiently designed 0% product & well planned communication ensured 4 times increase in Sales revenue & productivity

Sales Projects

E-Learning Process design & deployment 2016 Team Size: 10

This project established fast,online & semi automated process of en-masse recruitment & training for entire sales network by
deploying E-learning portal
 Led customization of the e-learning portal as per India’s business team requirement by gathering business requirements
& then co-ordinating amongst IT teams of India, Czech republic & Indonesia for developing desired functionalities
 Designed end to end detailed process from sourcing to recruiting to induction & coaching of fresh hires in the Sales team
 Designed & implemented online recruitment tests for candidates with facility of immediate reporting & result analysis
 Developed online on-boarding training program for new recruits & refresher training program for existing sales agents
 Co-ordinated amongst Marketing, HR, IT team & external vendor for designing & launch of the web application form for
providing facility of online application to interested candidates

Project Outcome
 Designed process proved highly scalable with all active cities producing desired results within few weeks of the launch
 New process improved the productivity of recruitment & training teams of Sales department by reducing dependency on
manpower & eliminating manual work to an extent of 50% in recruiting & training sales field team

Sales Hiring & Training Process Improvement 2014 Team Size: 8

Process improvement project to speed up the recruiting & training activities for the Sales team while maintaining quality of
hires & enhancing training quality & capacity

 Reengineered hiring cprocess resulted in approximately double fold increase in the hiring rate per month
 Redesigned on-board training program helped faster activation of fresh recruits by reducing the training duration by 15
days at the same time imparting them skill based training, early & better exposure to the field work
 A 90 days intern program was launched aimed at providing faster backend, training & management support for sales
interns & also stablishing quick issue resolution mechanism & regular performance tracking method.

Project Outcome
 Training capacity doubled with implementation of the redesigned process with reduction the class room training hours &
increased on-the-job training enhanced by e-learning
 Project succeeded in bringing down attrition in Sales field team by 10% post implementation of 90 days intern program
 Received accolades from management for implementing project & achieving desired results before the targeted timeline
IT Projects

Secured Payment Channel 2013 Team Size: 5 Sponsor: CRO & CTO

Replaced the manaul , unsafe system of transmitting & uploading confidential transaction data with a fully automatice &
safe mode

 Performed comparative analysis on RFP participant banks from technical, financial & system compatibility perspective
 Negotiated with banks on commercials & signed SLA on TAT & process performance indicators
 Coordinated the internal and bank’s IT development teams for design & implementation

HR Projects

Background Verification Process design & Implementation 2013 Team Size: 6

Project led the design & implementation of the background verification process for all positions

 Designed a comprehensive verification process consisted of Cibil,Address,Criminal,Education & Employment checks

 Presented cost-benefit analysis to management to facilitate decision on outsourcing checks to external agencies
 Partnered with procurement team in the process of shortlisting & selecting the background verification agencies
 Negotiated with selected agencies on cost and drove the closure of SLA & agreement sign off with them
 Conducted resource planning to propose & get approval on the team structure to support process implementation
 Elicited job profile wise critical verification requirements & desired execution TAT across all company departments

Project Outcome
 Managed to complete recruitment & training of the new background verification team within the desired timelines
 Successfully managed to address TAT & variation check requirement of majority of the job profiles
 Project succeeded in delivering 90 % of the verification checks with in the set TAT through internal & external resources

Facility Project

HQ Redesign & Office Expansion 2017 Team Size: 11

Select,lease,complete infrastructure setup & deliver operation office with a seating capacity of 800+

 Conducted location analysis to meet business requirements & satisfying budget limits
 Prepared the comparative financial ,services & facility analysis to secure leadership approval
 Owned the legal and contractual compliance deliverables of the project
 Designed and controlled the RFP lifecycle for the office construction
 Spearheaded successful negotiation with vendors on desired timelines & commercials
 Presented comparative analysis & arranged live demo from shortlisted vendors to enable leadership in taking faster &
well informed decisions
 Coordinated between Facility, IT & procurement for fixing BOQ & purchasing required office furniture/IT equipment’s
 Supervised all necessary legal permission & required call centre license from concerned government authorities
Project Outcome
 Delivered fully functional office space of approx. 37k sqft within 90 days of signing the lease deed
 Led smooth shifting & settlement of staff from old to new office within just 3 days
 Managed to complete project under 15% lesser than the estimated cost of completion

Fino Paytech Limited,Noida Project Manager May 2009 – July 2013

Key Responsibilities
 Was responsible for relationship management , project delivery, revenue generation & payment recovery from the client
 Handled various projects spread across 10 states of the country for banking clients ICICI, HDFC,AXIS,PNB,BOB & GGB
 Was responsible for servicing a customer base of approx. 7.4 Mn for FINO’s largest client ICICI in North / N&E states
 Was accountable for revenue generation of around 20 Cr pa by leading various teams in attainment of the project targets
 Supervised disbursement of approx. 150 Cr per month to 50 lakhs beneficiaries under various government schemes
 Extensive engagement with senior level Government Officials, TOP PSU bank Officials
 Was responsible for understanding client business, identifying business opportunity and advising solution
 Ensured seamless project delivery by managing internal as well as external stakeholders in a very dynamic atmosphere.

Major Achievements
 9 out of 13 assigned projects in FY 10-11 showed overall 12 % increase in their profitability and was promoted to
manager in an year’s time on the basis of fine performance on several accounts
 Registered 2 fold increase in revenue from ICICI projects in FY 12-13 by getting additional projects from them on
account of good performance & results for them
 Led successful participation of client OBC in launch of Delhi Anshree Yojna on AEPS platform for UID linked accounts
 Successfully launched Direct cash transfer scheme in 5 districts across four states for ICICI bank in FY 12-13
 Spearheaded first ever successful pilot project of shifting offline transaction platform to online for ICICI
 Led several strategic initiatives across operations & enabling functions as a common resource for Business
Development & PM team in guidance of Director-Business Development & Project Management

Key Contribution
 Developed the standardized Project Management process document for the entire team & defined KRAs
 Worked on billing atomization process to enable, system generated billing to eliminate any chances of error
Processes
 Designed & implemented process of cash reconciliation for carded but manual payments with HDFC bank
 Defined the process for card correction, helpdesk canters and balance migration post correction activity

 Standardized MIS for the north zone operations, business development & project management team
 Led operational teams in achievement of more than 95% of conversion rate in all SSP projects
Operations
 Achieved 98% accuracy in fund management in Q1 & Q2 -2011 through proper tracking of fund movement
 Reduced TAT by 27% by identifying bottlenecks, eliminating redundancies in backend team set of activities

 Worked closely with internal & ICICI bank tech team to move offline transaction system to online platform
 Led the Tech. team in development of transaction processing system for HDFC as per client’s requirements
Technology
 Headed migrations of customers’ accounts hosted at FINO’s CBS to GGB’s CBS with the help of teach team
 Led the development of automated billing portal with R&D and data ware house team

ACADEMIC CREDENTIALS
Degree Institute Score/GPA Year Achievement
PGP-ABM Indian Institute of Management –Ahmadabad 2.54/4.0 2007-2009 11th in class
B.E-Food Tech Panjab University (Dept. of Chemical Eng. & Tech.) 79.73% 2002-2006 1st in University

Extra Curricular Achivement

 Winner of Home Credit India Flash Mob contest-2015

 Amongst the top 5 shortlisted teams at Asharya the live social enterprise consulting contest at ensemble –XLRI