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NEW Garden Bedroom Living Room Dining Room Bathroom O ce Home Accessories Textiles Inspiration

OUTDOOR SOFAS MATTRESSES BEDS CHAIRS TABLES ARMCHAIRS STORAGE LIGHTING RUGS BATH & HOT TUBS SALE

Terms & Conditions
These General Terms and Conditions are an integral and supplementary part of an order placed with Beliani GmbH, which is based in Baar (Switzerland), for orders placed
via the Internet or by telephone.  

O ers
Unless otherwise agreed, deliveries shall be performed in accordance with the presented sample or model and its description. Colour, structure and processing shall be
subject to change. Furthermore, any information shall be subject to errors due to technical de ciencies of our shop system or incorrect information provided by our
suppliers.

Territorial Validity of our O ers and Prices

All prices are in CHF and include VAT and shipping charges. Our o ers are valid in Switzerland. For electronic appliances, the Swiss prepaid recycling charge (vRG) is
included in all prices. In this way, we make a contribution to the environmentally friendly disposal of light xtures. The indicated delivery prices and shipping charges shall
not apply to any orders with delivery addresses at remote locations. For such orders, please enquire about our conditions of shipment or delivery. We shall be happy to
make you a favourable o er.

The statement of the country of origin and the type of wood imported
The statement main objective is to make potential customers fully aware while purchasing a given product. The crucial tool here is the database on wood. Using it you can
search for wood by its botanical name as well as by a commercial name. Additionally, it contains the information about the country of origin of various species of wood. All
types of wood protected by the CITES treaty (the Convention on International Trade in Endangered Species of Wild Fauna and Flora) are marked accordingly.
The link to the Wood Database

Conditions of redeeming vouchers in promotional campaigns

If not established otherwise, the voucher is only redeemable on products from the o er in our shop beliani.ch. The voucher can’t be redeemed via mobile application. The
voucher is not usable on shipping costs and service. The voucher can’t be exchanged to other vouchers and/or gift cards.

You can redeem only one voucher per order. It can’t be combined with other vouchers and gift cards. The terminal value of not-redeemed vouchers is lost. Cash payment
isn"t possible. This voucher can"t be charged on prior order. The voucher can be redeemed only on products from the o er. Voucher is available for an amount of time
described in the o er.

Bundle Orders
In case of a large order the delivery time can be delayed between 1-2 weeks.

We o er in-home delivery and the assembly service for almost all our furniture. The products excluded from these services: lamps, waterbeds, hot tubs.

The old furniture intended for disposal cannot exceed the sizes of the delivered furniture.

In case when only a part of the ordered products is in stock and the client requests a partial delivery, we o er the assembly service only with the rst delivery. The
remaining part of the order is delivered without the bonus services.

In case of a partial return

return, the amount of money for the return
returned product equals to a percentage of the product price in proportion to the sum for the entire order.

Delivery
We shall deliver our goods within the indicated delivery periods according to the product description. Our products are delivered only on speci ed delivery dates in
accordance with the product description. Except cases for which we are not responsible. No claim for compensation is possible in the event of delays in delivery as well as
of not delivering within the set delivery dates. Unless an additional service e.g. home delivery or assembly service is purchased, the delivery shall only be made to the
kerbside, maximally to the point to which the carrier can drive his vehicle. The assembly cost cover maximum up to 2 products within each order. Additional assembly is
available on the customer request at the extra cost.

The time speci ed in the dates are related to working days (from monday to friday) and not to calendar days (weekend and public holidays).

Some products are delivered to the customer directly from the producer on disposable palette. A disposable palette, which as in the case of cardboard and other packaging
should be removed by the customer at his own cost. The shipping company does only collect reusable pallets.

The assembly cost cover maximum up to 2 products within each order. Additional assembly is available on the customer request at the extra cost.

Time of Ordering, Ownership

The contract between Beliani GmbH and you as the Customer shall come into existence at the time and date when you accept the General Terms and Conditions and
bindingly con rm an order on our website. You as the Customer hereby recognise the logged content of our website as a means of evidence. You shall receive an email
containing your order as a con rmation if correct information has been provided. Proprietorship shall be transferred onto the buyer at the time of the delivery of the
subject of the purchase - sale agreement.

Limitation of ownership; Netting; Right of retention

1) For consumers we reserve the ownership of underlying purchased item till full payment of the bill. If you are an entrepreneur exercising your business activity or self-
employed, a legal individual under public law or public sector fund, we retain the ownership of underlying purchased item till consolidation of all outstanding claims from
the business transactions with the customer. The relevant security rights can be transferred to third parties.

2) A right of netting is available for you if your counterclaims are legally established or recognized or accepted from our side. You also have a right of retention only if and
when your claim is related to the same contract.

3) If the customer possesses any default payment obligations towards us, all existing receivables are due immediately.

Forms of Payment

Purchase on account
In the case of purchase on account the amount invoiced should be transferred to the account of our external partners indicated in the invoice, Billpay GmbH, on calendar
day stipulated in the invoice (20 or 30 calendar days after invoice day) [Link to https://www.billpay.de/endkunden/] . The purchase on account does not apply to all o ers
and only used after successful check on creditworthiness performed by Billpay GmbH. In case if after the creditworthiness check of speci c order the customer is allowed to
use purchase on account form of payment, the payment process will be initiated in cooperation with Billpay GmbH, to whom we transmitted our Invoice claim. In such case
the customer can make payments with debt-discharging e ect only to the Billpay GmbH. By payment on account via Billpay we are still to be responsible for general
customer requests (e. g for goods, delivery time, dispatch), return
returns, complaints, withdrawal statements and withdrawal submissions or crediting. The General Terms and
Conditions [Link to https://www.billpay.de/allgemein/datenschutz/] of Billpay GmbH apply.

Direct debit; Direct debit authorization; Processing fee for return debits
a) By direct debit the payment amount will be due for immediate payment by direct debit to current account of indicated credit institute (current account) speci ed in
ordering process via our external partner Billpay GmbH. [Link to https://www.billpay.de/endkunden/]. Herewith you revocably authorize Billpay GmbH to collect payments
to be made by you using direct debit from your current account by direct debit. If current account has insu cient funds to cover the direct debit, there is no obligation for
the credit institute to honour the payment. Partial payments are not admitted by direct debit.

b) The direct debit does not apply to all o ers and require successful creditworthiness check performed by Billpay GmbH as well as opened in Switzerland current account.
In case if after the creditworthiness check of speci c order the customer is allowed to use direct debit form of payment, the payment process will be initiated in cooperation
with Billpay GmbH, to whom we transmitted our invoice claim. In such case the customer can make payments with debt-discharging e ect only to the Billpay GmbH. By
direct debit via Billpay we are still to be responsible for general customer requests (e. g for goods, delivery time, dispatch), return
returns, complaints, withdrawal statements and
withdrawal submissions or crediting. The General Terms and Conditions [Link to https://www.billpay.de/allgemein/datenschutz/] of Billpay GmbH apply.

c) With indication of the current account you are con rming that you are entitled to direct debit from your corresponding current account and ensure necessary coverage.
Return debits require more e ort and are more expensive for us and for Billpay GmbH. In the case of return debit (due to not su cient coverage of the current account, as
a result of close of the current or unauthorized objection of the account holder) you authorize Billpay to submit direct debit for currently due payment obligations once
again. In such case, you are obliged to pay a processing fee of CHF 12.00 per return debit. Further claims are reserved. You will have the option to prove that there are less
or no costs arised from return debit. Considering the e orts and costs for direct debits and in order to avoid the processing fee we kindly ask you not to reject the direct
debit in the event of a cancellation or a withdrawal from the purchase contract, a return or a complaint. In such case, after our approval cancellation of payment by
repayment of corresponding amount or by credit will follow.

Credit Card Payments

For processing the Beliani GmbH, Lindenstrasse 16, 6341 Baar, Switzerland credit card payment orders, responsibility is taken by Six Company based in Switzerland. A bank
issuing a credit card may alternatively demand additional payments for foreign transfers, which shall not be covered by us.

Copyright
The copyright to the design of our website and to its contents, including but not limited to texts and graphics, is held entirely by Beliani GmbH. Without our prior written
consent, it shall not be permitted to copy, download or otherwise use any part thereof for one’s own purpose. This shall not apply to our special links that are provided for
downloading.

Liability and Applicable Law

We shall not be liable for any damage that we could not have in uenced ourselves. For any damage which results from the purchase, shipment or use of the products and
which we could have prevented, we shall be liable up to the purchase amount of the product. The maximum amount of loss shall be limited to CHF 5000 in any case. For
any o setting of claims, the consent of both Parties shall be necessary. In the case of any damage or complaints, the Parties shall undertake to initially seek direct contact
or to use all other possibilities of arbitration prior to resorting to litigation. Swiss law shall apply. The place of jurisdiction shall be Baar.

Complaints and Warranty

Any complaints shall be made within 8 days after the receipt of the goods. Any defects emerging at a later date, i.e. during the warranty period, shall be reported
immediately after their discovery. As a rule, the warranty period for our products is indicated in the purchase agreement, which you shall receive in advance or together
with the delivery. In the absence of such indication, a warranty period of 24 months shall apply.The guarantee commences on the day of purchase.”

To claim the warranty the buyer is obligated to show the sales document.

You may return any goods within 14 days.

Any damage resulting from wear and tear, ageing or improper handling shall be excluded from the warranty. The minor damages are de ned as any damages not
noticeable with a bare eye in natural lighting conditions from the distance of 3 meters standing diagonally to a damaged product. In case of the minor damages any claims
against the seller are unfounded. The warranty shall not apply if the goods have been processed or altered despite recognizable defects. Our furniture is intended solely for
private, personal and non-commercial use. The guarantee does not cover any damages resulting from any kind of commercial applications.

Defects shall be recti ed by Beliani GmbH free of charge, unless Beliani GmbH prefers to provide faultless goods by way of replacement. Any further claims shall be
excluded.  For defects that are not covered by the warranty of the seller, the buyer will receive a suitable o er. Under warranty, the customer has to return at his expense
the goods within 14 days after discovery of the defect to the warehouse address the seller is specifying. In case of replacement, the customer pays for shipping expenses.

All the services (payment fees, express delivery, installation, etc.) are excluded from the refund. In case of technical products or built-in appliances, the customer has to
identify the faulty part himself or ask a quali ed technician to do so, and send the item to us.

Warranty on the mattresses

Because we strongly believe in high quality of our mattresses, we give a 2- year warranty. The warranty covers defects related to the mattress design and construction.
Applies to private use only. The warranty covers following defects:

• springs in spring mattress

• lling in foam mattress

• lling in latex mattress

• electric motor in electric, adjustable bed (a two-year warranty)

The warranty does not apply to mattress pad and topper. Furthermore, it does not cover defects related to inappropriate use e.g. splitting, tears, sagging, scratches, and
stains caused by the buyer after the product delivery. In such cases, warranty does not apply. The warranty is also not applicable to any defects resulting from improper
use, bad assembly, lack of maintenance or incidental and consequential damages. The warranty does not apply in case of improper repair attempts, alteration or
customization by an unauthorised person. The warranty does not cover zippers, handles and moulding of the product. Repair or replacement of the product does not
change the warranty duration. The warranty is only valid if the correct bed frame was used for the product. In case of a pocket mattress with exible cold foam or latex
mattress, the bed frame should have at least 26 slats. The client must send the product at their own expense to our warehouse for damage evaluation. If the product is
withdrawn from sale by that time, the seller decides on a proper replacement.

365 days for product return

Your satisfaction is most important for us. If you do not like your product or it doesn’t t, you can return it within 365 days. It looks as following:

Return period 14 days 15 - 365 days

Who covers delivery costs in

the event of additional Beliani Customer
transportation costs?

Who covers the costs of the

delivery of the return
returned Beliani Customer
product?

How should the product be Originally packed and ready for transport, prepared at the curb Originally packed, not used and ready for transport, prepared at
return
returned? side. the curb side.

The customer needs to organize an alternative packaging and

What to do when you do not
The return of the product is not possible. protect it appropriately. The customer will be burdened with
have the original packaging?
additional payment for the lack of original packaging.

Large dimension deliveries Beliani will collect the product within 14 days from the date of con rmation of packing the product by the shipping company.

Parcel deliveries (small

Beliani will collect the product within 14 days from the date of con rmation of packing the product by the shipping company.
products)

The customer will receive a refund within the period of 14 days

When will the customer be The customer will receive a refund within the period of 7 days from
from receiving the return to our warehouse according to the
refunded? receiving the return to our warehouse in a form of gift voucher.
selected payment method.

–additionally payed services (e.g. assmebly, express delivert etc.)

We do not refund
–payment costs.

Foreign deliveries In the case of foreign deliveries and return

returns, additional costs shall be provided.

We shall accept hygiene articles (bed linen, pillows and blankets, towelling, mattresses, mattresses covers etc.) in their unopened
Excluded from returns
return
original packaging only.

Return
Returns
Return shall only be accepted within fourteen days of receipt by the Customer. We shall accept hygiene articles (bed linen, pillows and blankets, towelling etc.) in their
Returns
unopened original packaging only. The purchase price shall be refunded if the goods are returnreturned in their original packaging and unopened. Extra charges will occur if
shippment was made or pick-up is from a foreign country. Packets which can’t be returned
return by parcel service are picked up by our forwarder at our own expense. Smaller
parcels have to be returned
return by parcel service. We will refund you the shipping cost. We kindly ask you to send back small packages by yourself (please make sure to use the
lowest price rate at the post o ce) - we will bear the expenses. If you have questions regarding a return,
return our customer service team is happy to assist you.

Transportation risks, damages and transport insurance

Transportation is at the risk of the customer, but is partially covered by a transort insurance. The customer is obliged to immediately review the accuracy, completeness and
integrity of the goods delivered or picked up. The damage of the goods delivered or collected must be reported to us no later than 24 hours after delivery by written
noti cation. The original packaging must be kept by the customer in case of a claim, it should only be disposed after written con rmation from us. At the end of the order
process, the client can optionally purchase a transport warranty, it may cover any loss and damage during transportation. A transportation warranty covers damage and
loss during the transport up to the value of the goods at the time of ordering. The customer can only get a repair, exchange (new delivery) or a nancial compensation up to
the value of the goods. The decision to repair, exchange or nancial compensation can be decided only by the seller. The damage of the goods delivered or collected must
be reported to us by e-mail within 24 hours. The customer is obliged to meet these deadlines to take advantage of the warranty. The shipping warranty is not available if it
was not purchased during the ordering process. In case of a product return,
return the amount of the transportation warranty will not be refunded. Repairs carried out by the
customer without consent from us can not be further processed in the warranty.

Disclaimer
Persons retrieving information from websites of Beliani GmbH declare that they agree to the following conditions. Possible special agreements concerning speci c services
or products of Beliani GmbH are e ective alongside these conditions.

No warranty for completeness and accuracy

The data published on the website is provided by Beliani GmbH exclusively for personal use as well as for information purposes, it can be amended at any time without
advance notice. Beliani GmbH assumes no warranty (neither explicitly nor tacitly) for the accuracy, completeness and topicality of the data published on the Beliani GmbH
website, even if the required thoroughness was applied in collecting it from sources deemed to be trustworthy. In addition, Beliai GmbH disclaims all liability for deviating or
incomplete assembly instructions.

Liability limitations
Beliani GmbH excludes unconditionally any liability for loss or damage of any kind - be it for direct, indirect or consequential damage - that may arise from the use,
respectively the access to the Beliani GmbH website or from links to third party websites. Beliani GmbH does not guarantee that the individual segments of its website
function awlessly. In addition, Beliani GmbH rejects any liability for unauthorised tampering with the Internet users’ computer system. Thereby,  Beliani Gmbh points
explicitly to the dangers of viruses and the possibilities of targeted hacking attacks. In order to ght viruses we recommend the use of the latest browser versions as well as
the installation of anti-virus software which is constantly updated. Opening e-mails of unknown origin and unexpected attachments in an e-mail should be categorically
avoided.

Using the Beliani GmbH website

The entire content (design, text, graphics....) of the Beliani GmbH website is protected by copyright. The individual elements of the website belong exclusively to the website
operator, Beliani GmbH. Storing or printing individual pages and /or passages of the Beliani GmbH website is only permitted if the complete source reference is indicated.
By saving or otherwise reproducing software or other data from the Beliani GmbH website, the respective terms and conditions of use count as being accepted. All rights of
ownership remain with Beliani GmbH. Reproducing (entirely or partially), transmitting (electronically or otherwise), modifying, linking with or using the Beliani GmbH
website, is only permitted with the explicit and written permission of Beliani GmbH.

Linked websites
Certain links on the Beliani GmbH website direct to third party websites. These are completely outside the Beliani GmbH sphere of in uence, therefore Beliani GmbH
cannot accept any responsibility whatsoever for the accuracy, completeness and legitimacy of the content of such websites nor for possible o ers and services contained
therein.

Newsletter
When purchasing a product on our website, you suscribe automatically to our newsletter. You can unsuscribe at anytime on the website or by clicking on the link at the
bottom of the newsletter. Moreover, you can always write to our customer service and we will unsuscribe you immediately.

Valid from 01.10.2016

FREE DELIVERY RIGHT TO RETURN UP TO 70% OFF 1 MILLION ASSEMBLY

FREE RETURN WITHIN 365 DAYS CUSTOMERS SERVICE

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