Sarah Mukhaimer Resume

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Sarah Mukhaimer

Houston Area
OBJECTIVE

Seeking internship experience within Human Resource Development, to grow my knowledge and experience.

EDUCATION

University of Houston, College of Technology, Houston, Texas

Bachelor of Business Administration in Human Resource Development, Fall 2020

Cumulative G.P.A.: 3.9

HONORS AND AWARDS

Dean’s List: Fall and Spring 2015 and 2016

EMPLOYMENT HISTORY

SpectraCell Laboratories, Inc., Houston, Texas March 2019 - Present

Field Customer Support Specialist – Southern California

 Provide focused customer support to clients in the Southern California region, such as technical support,
report retrieval, and account set up. Position includes frequent travels, about once per month.
 Assist California sales representatives prepare sales booth for doctor speaking events and conventions,
(A4M, IFM)
 Responsible for daily, existing account maintenance calls and emails to assist the Territory Manager(s) in
maintaining and growing current accounts; Weekly progress calls and a monthly CSS report will be
required.
 Help create and implement marketing & strategy plans within existing client base to increase sales
 Assist in providing ongoing clinical value for clinicians to expand knowledge and scope of testing
 Manage supply orders for current accounts including laboratory testing kits, marketing supplies, patient
handouts, etc.
 Assist with billing, logistical issues or any other account concerns; work closely with Sales Client Liaison
and Issue Resolution Specialist to assure timely resolution.

SpectraCell Laboratories, Inc., Houston, Texas

Customer Support Specialist June 2017 – March 2019

 Facilitating client information into online portal as technical support. Allowing clients and physicians to
have a clear platform for communication and comprehension.
 Creating 20-50 profiles daily, from gathering information based off cross functional communication and
client spread sheets to provide accurate and live reports
 Addressing gaps by working directly with IT to assist clients with the best path forward for customer
support and resolution.
 Proactively organizing spreadsheets within HIPAA rules and regulations, pertaining customer information
to clearly identify client details.
The Finger Companies, Houston Texas

Administrative Assistant June 2016- June 2017

 Assisted prospects and residents daily with information regarding the property
 Supported prospects in showing apartments, two to five times a week, with a return of $150 commission
per lease
 Successfully received A+ customer services based off resident and prospect surveys

SKILLS

Adaptability, Dependability, Organized, and Efficient


Software: Microsoft Office

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