Microsoft Powerapps and Microsoft Flow Licensing Guide: July 2019
Microsoft Powerapps and Microsoft Flow Licensing Guide: July 2019
Microsoft Powerapps and Microsoft Flow Licensing Guide: July 2019
July 2019
Flow capabilities ⚫ ⚫
Multiplexing
Multiplexing refers to the use of hardware or software that a customer uses to pool connections, reroute
information, or reduce the number of devices or users that directly access or use the PowerApps and Flow
service. Multiplexing does NOT reduce the number of SLs of any type required to access the PowerApps
and Flow apps. Any user or device that accesses the PowerApps and Flow app —whether directly or
indirectly—must be properly licensed.
PowerApps and Flow service can only be accessed if you have a PowerApps or Flow license. Similarly,
PowerApps and Flow licenses are required for users or devices that input data into, query, or view data
from the PowerApps and Flow apps through a pooling device. Pooled connections use a non-interactive
user account in PowerApps and Flow that can access the system but only via the web service layer.
Internal users and devices accessing PowerApps and Flow service indirectly through a portal or via an API
to a separate service such Microsoft Outlook must also be properly licensed, regardless of if they are set
up as a PowerApps and Flow user in the app, for example:
• Internal users and devices that access the PowerApps and Flow service must still be properly
licensed for PowerApps and Flow.
• Any user or device that accesses PowerApps and Flow service that is made available through an
automated process requires a PowerApps and Flow license
• The number of tiers of hardware or software between the PowerApps and Flow apps and the user
or devices that ultimately use PowerApps and Flow service indirectly does not affect the number
of SLs required.
For additional information about multiplexing refer to the Microsoft Volume Licensing Brief
Multiplexing—Client Access License (CAL) Requirements.
Note: Licensed users may manually rekey information (when coming from non-licensed users) into the PowerApps
and Microsoft Flow service. This scenario is not considered multiplexing.
Dynamics 365 for Sales Professional Dynamics 365 Unified Operations – Activity
PowerApps for Dynamics 365
Dynamics 365 for Customer Service
Dynamics 365 for Talent: Attract includes
Professional
PowerApps limited
Dynamics 365 Team Members Dynamics 365 for Talent: Onboard Flow limited
Dynamics 365 Business Central Team Members
Dynamics 365 for Sales Enterprise Dynamics 365 Customer Engagement Plan
Dynamics 365 for Customer Service
Dynamics 365 Unified Operations Plan PowerApps for Dynamics 365
Enterprise
includes
Dynamics 365 for Field Service Dynamics 365 Plan
PowerApps Plan 2
Dynamics 365 for Project Service Flow Plan 2
Dynamics 365 Business Central
Automation
Dynamics 365 for Retail Dynamics 365 for Talent
PowerApps
PowerApps is designed to be a no cliffs application development platform that
supports a wide range of apps and use cases, from power users customizing and
extending their Office 365 experience and data to developers creating apps that
map complex business processes and work with large volumes of data in the
Common Data Service.
Scenario:
Dynamics 365 customers with Dynamics 365 enterprise or Business Central USLs have PowerApps Plan 2
capabilities.
Note, Dynamics 365 Team Members, Dynamics 365 Unified Operations- Activity, Dynamics 365 for Sales
Professional, Dynamics 365 for Customer Service Professional, Dynamics 365 for Talent: Attract, Dynamics
365 for Talent: Onboard, and Dynamics 365 Business Central Team Members USLs include PowerApps for
Dynamics 365 capabilities. Reference the Dynamics 365 Licensing Guide for details.
Flow
Flow is included in certain Office 365 and Dynamics 365 offers via
PowerApps. In addition to being available as part of Office 365 and
Dynamics 365, Flow is available as a standalone service for scenarios that
only require workflow.
• Flow include with Office 365
• Flow included with Dynamics 365
Flow Plan 1 is designed to meet the needs of individual users who need to create and run flows across all
supported data sources, including the Common Data Service. Flow Plan 2 includes everything in Flow Plan
1 with added administrative capabilities such as policy and usage as well as higher flow functionality.
Figure 2: Flow Plans
For every increment of PowerApps or Flow user SLs, the included database and file capacity increases, see
table. The cap on the amount of database capacity that may be earned or purchased per tenant is subject
to the technical limit of 4TB/instance, no maximum on file or log capacity.
Note, Common Data Service will allow integration with Outlook and SharePoint.
Add-ons
PowerApps apps or flows utilizing the Common Data Service will consume varying quantities of Database
Capacity, File Capacity, and Log Capacity and may require different kinds of PowerApps and Flows
environments. Apps may utilize flows, or flows may be run separately from apps.
Each type of per user license (Office 365, Dynamics 365 applications, Dynamics 365 Plans, and the
standalone PowerApps Plan 1 and Plan 2, and Flow Plan 1 and Flow Plan 2 licenses) include capacities of
one of more of these basic resources. These entitlements are pooled, and shared across users, at the
customer tenant level.
PowerApps | Flow Plan 1 and Plan 2 add-on capacity per tenant/month Maximum
Common Date Service Database Capacity $40/GB 4TB/environment
Common Data Service File Capacity $2/GB NA
Common Data Service Log Capacity $10/GB NA
Pricing
You can find PowerApps price lists here:
• PowerApps: https://powerapps.microsoft.com/pricing
• Flow: https://flow.microsoft.com/pricing
Connectors
Standard connectors ⚫ ⚫ ⚫ ⚫ ⚫
Premium connectors ⚫ ⚫ ⚫ ⚫
Custom connectors ⚫ ⚫ ⚫ ⚫
On-premises
⚫ ⚫ ⚫ ⚫
connectors
Administration
Create/manage
environments to deploy
apps, flows, and ⚫ ⚫
database in Common
Data Service
View org
⚫ ⚫
insights/analytics
Flows
Background workflows ⚫ ⚫ ⚫ ⚫ ⚫
Real-time workflows ⚫ ⚫ ⚫
Connectors
Standard connectors ⚫ ⚫ ⚫ ⚫ ⚫
Premium connectors ⚫ ⚫ ⚫ ⚫
Custom connectors ⚫ ⚫ ⚫ ⚫
On-premises connectors ⚫ ⚫ ⚫ ⚫
Administration
Checks 5 minute 3 minute 1 minute 5 minute 1 minute
View org insights/analytics ⚫ ⚫
Flow Runs
per user per month 2,000 4,500 15,000 2,000 15,000
Standard Premium
These services or protocols are You can use any service from Professionals from sales to
what every modern worker needs Microsoft. Some may be free, marketing to software development
to manage their day-to-day and others paid. Unlike the other rely on these services to get their
work. They span from social three tiers these services are job done. These services are
media to cloud file storage. guaranteed to be available if generally tailored to specific
you’re using them elsewhere. verticals.
If a service is available for free, or If a service is provided by If a service requires monthly or
it’s an open protocol, it likely is in Microsoft, then it is in this tier. annual licenses, it’s probably in this
this tier tier
Some examples include: Some examples include: Some examples include:
• Dropbox • SharePoint • Common Data Service
• Facebook • OneDrive for Business • DocuSign
• GitHub • Dynamics 365 • MySQL
• Google Drive • Office 365 Users • Salesforce
• Twitter • Office 356 Outlook • Zendesk
Flow ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫ ⚫