The document outlines techniques for managing the quality of a consulting engagement, including establishing administrative controls, conducting time reporting and analysis, and performing independent quality assurance reviews. It discusses setting up a project steering committee and management advisory committee to oversee the project. It also describes collecting time reports from team members and comparing actual performance to benchmarks to ensure the project is on schedule and on budget. Finally, it recommends steps like service reviews, appointing a practice director, and engagement analysis to maintain quality controls over consulting services.
The document outlines techniques for managing the quality of a consulting engagement, including establishing administrative controls, conducting time reporting and analysis, and performing independent quality assurance reviews. It discusses setting up a project steering committee and management advisory committee to oversee the project. It also describes collecting time reports from team members and comparing actual performance to benchmarks to ensure the project is on schedule and on budget. Finally, it recommends steps like service reviews, appointing a practice director, and engagement analysis to maintain quality controls over consulting services.
The document outlines techniques for managing the quality of a consulting engagement, including establishing administrative controls, conducting time reporting and analysis, and performing independent quality assurance reviews. It discusses setting up a project steering committee and management advisory committee to oversee the project. It also describes collecting time reports from team members and comparing actual performance to benchmarks to ensure the project is on schedule and on budget. Finally, it recommends steps like service reviews, appointing a practice director, and engagement analysis to maintain quality controls over consulting services.
The document outlines techniques for managing the quality of a consulting engagement, including establishing administrative controls, conducting time reporting and analysis, and performing independent quality assurance reviews. It discusses setting up a project steering committee and management advisory committee to oversee the project. It also describes collecting time reports from team members and comparing actual performance to benchmarks to ensure the project is on schedule and on budget. Finally, it recommends steps like service reviews, appointing a practice director, and engagement analysis to maintain quality controls over consulting services.
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Managing the Quality of Consulting Engagement
Flor Danielle O. Malingin
ACCTG 121B 9:30 - 10:30 am
Work Plan defines: A. What tasks are to be performed B. When the tasks are to be performed C. Who will perform those tasks
Project Evaluation and Controls
Specific Objectives To provide assurance that the project is on schedule and within budget. To communicate the exact project status of all concerned personnel. To ensure that a quality product will be implemented.
Techniques Administrative Controls Time Reporting and Analysis Procedures Independent Quality Assurance Reviews
ADMINISTRATIVE CONTROLS Administrative Framework
Includes individuals who have direct interest in the quality of the final product Should be established in accordance with the size of the project and the client
The administrative framework would normally consist of:
one or more client management committees, with representatives from the user areas the top (executive) management, and the information processing services department
Project Steering Committee
Maintain direct conrol over the project More closely involved with projects Should be comprised of senior management from each area of the client organization
Management Advisory Committee
Coordinate the activities of the information processing services department
Specific functions of the committee are:
Exercise control over all costs and benefits pertaining to the development and operation of the system Monitors project activities Holds regularly scheduled status meetings
TIME REPORTING AND ANALYSIS PROCEDURES
Objectives to provide project management with information necessary for planning, administering and controlling the project to prepare and control the project work program updates to assist the project leader in preparing management status reports to account for all time used on the project by the team members Time reports of all team members showing: Project hours Actual time incurred on the project Estimated time to complete each task
INDEPENDENT QUALITY ASSURANCE REVIEWS
The system satisfies all user requirements and is operable on a day-to-day basis without assistance. The system is being developed within the time frame and cost estimates originally agreed upon. The system employs satisfactory methods and techniques that are within the sphere of competence of the majority of client personnel. The presentation and format of all procedures, documentations and coding are neat, well organized and in conformance with established client standards.
A quality assurance program includes the following components:
Types of Controls Preventive Controls - these controls establish benchmarks of expected performance.
Feedback Controls - These are generated by measuring actual performance and comparing it with the expected performance.
To ensure the maintenance of sound controls over competence and quality of services of the consulting firm, the following steps may be taken: Service Review Appointment of a practice director and service coordinator Engagement Analysis Staff evaluation
