Case Study

Download as docx, pdf, or txt
Download as docx, pdf, or txt
You are on page 1of 2

CASE-1(CASE STUDY OF MARUTIUDYOG LTD.

- CONSUMER
BEHAVIOUR)

The marketeer has to learn about the needs and changing of the consumer behaviour
and practice the Marketing Concept. Levi Strauss & Co. were selling jeans to mass
market and did not bother about segmenting the market till their sales went down. The
study into consumer behaviour showed their greatest market of the baby boomers had
outgrown and their needs had changed. They therefore came out with Khaki or dockers
to different segments and comfortable action stocks for the consumers in the 50 age
group. Thus, by separating the market and targeting various groups and fulfilling their
needs, they not only made up for the lost sales but far exceeded the previous sales. They
also targeted the women consumers for jeans and both men and women started wearing
jeans in greater numbers. The offering given by the company must be enlarged to suit
various segments.

For example MarutiUdyog Ltd. has come out with many models. Maruti 800, Maruti
Van, Zen, Alto, WagonR, Versa, Gypsy, Esteem, Baleno and other models. For
successful marketing,one should:
1. Find consumer needs of various segments.
2. Position products (new and existing) to these segments.
3. Develop strategies for these segments. Practice greater selectivity in advertising
and personal selling and creating more selective media and distribution outlets.

CASE-2 (KFC India - Relishing on Consumer Learning)

This case study aims to introduce the students/participants to the process of consumer
learning and to understand its implications on consumption behavior. It studies how
consumers responded to KFC's differentiated marketing strategies thereby developing
and retaining brand loyalty. By observing and gauging consumer responses, KFC
came out with unique menu offerings. KFC began as a road side eatery joint to being
ranked second amongst the Top 10 Global Food Brands listed in Forbes. Will KFC be
able to effectively influence consumer decision-making and tickle the Indian palate?
Having learnt the changes in consumer behavior, can these factors be used to
influence the buying traits of the consumers in the long run?

Pedagogical Objectives
 To understand the relationship between how an individual/consumer learns
and the expected consumer behavior
 To examine the differences between behavioral learning and cognitive
learning and to analyze the operation of the same in case of KFC India's consumers
 To discuss and debate on the possible consumer learning outcomes and
conceptualize the same for KFC India

You might also like