Zara
Zara
Zara
2. How do the distinctive features of Zara's business model affect its operating economics?
3. Explain the linkages among Zara's choices about how to compete, particularly ones
connected to quick-response capability.
Zara’s competency lied in having shorter cycle time than their competitors. Zara was able
originate a design and have finished goods in stores within 4 to 5 weeks whereas the
competitors took 6 months for the same. Thus Zara used this competency to create a its
Quick response capability and thus have a rapid turnover of inventory leading to sense of
‘buy now because you won’t see this item later’. This sense of scarcity Zara shopper visit
the 17 times a year as compared to 3 to 4 times a year for its competitors.
Zara manufactures most of its fashion sensitive products internally in its own fully
automated production facility in Spain whereas the production of other price
sensitive products were outsourced. This allowed Zara to quickly respond to
fashion changes and be the first mover in the market by having short cycle times.
Zara’s designer continuously tracked customer preferences by attending trade
fairs, fashion shows, referred to catalogues of luxury brand collections and used
TV, internet, film content and inputs of store managers to create initial sketches
almost 9 months before the start of the season and also to analyse customer
demands. It allowed Zara to produce 11,000 distinct items with multiple variations
as compared to competitors 2,000 to 4,000 key items.
Production took place in small batch sizes with vertical integration into the
manufacture of the most time sensitive items. The small batch size allowed Zara to
gain more agility and also allowed it to create artificial scarcity to drive the demand.
The items produced internally and externally were transferred to the distribution
centres. The items were then directly shipped from the Distribution centres to the
retail stores twice a week thus eliminating the need of warehouses and thus
keeping the inventories low to reduce the Bullwhip and achieve Just in Time(JIT)
Half of the fabric purchased by Zara was gray allowing Zara to bring in variation at
a much later time and thus having maximum flexibility.