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HUM 102 Report Writing Skills

This document discusses report writing skills and technical writing. It defines the purpose of technical writing as informing or persuading an audience. It provides examples of the types of documents technical writers create, such as instructions, reports, proposals, and policies. It discusses recognizing the audience and provides scenarios for writing different types of technical documents like emails, manuals, proposals, letters, websites, and brochures. The conclusion lists some common types of technical documents.

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Faizan Khan
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99 views15 pages

HUM 102 Report Writing Skills

This document discusses report writing skills and technical writing. It defines the purpose of technical writing as informing or persuading an audience. It provides examples of the types of documents technical writers create, such as instructions, reports, proposals, and policies. It discusses recognizing the audience and provides scenarios for writing different types of technical documents like emails, manuals, proposals, letters, websites, and brochures. The conclusion lists some common types of technical documents.

Uploaded by

Faizan Khan
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
Download as pdf or txt
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HUM 102

REPORT WRITING SKILLS

Lecture 07

1
Previous Lecture

 Basics of Technical Writing


 Origin of Technical Writing

2
Purpose of Technical Writing

• To Inform
• Providing the audience with factual information
• For example: reports, instructions, descriptions, etc.
• To Persuade
• Convincing the audience to draw desired conclusions
from the provided information
• For example: proposals, recommendations, etc.

3
What do Technical Writers Create?

• Instructions
• Directions
• For operating a machine or performing a task
• A description of a process – operating or manufacturing
• Company Policies/Procedures
• Memos, Business Letters
• Technical Reports
• Monthly/Yearly Activity Reports
• Proposals, Feasibility Studies
• Summaries of Staff or Team Meetings
• Brochures, Commercials/Advertisements, Job Descriptions
• Memorandum, etc. 4
Recognizing Your Audience

Supervisors

Colleagues

Subordinates

Vendors

Customers

5
Examples of Technical Writing

• An instructional manual for repairing machinery

• A memo listing meeting agendas

• A letter from a vendor to a client

• A recommendation report proposing a new computer system

6
Technical Writing Scenarios

• Documents you will create include:


• E-mails
• Memos
• Letters
• Reports
• Proposals
• User manuals
• Websites
• Brochures
• Newsletters
7
Scenario 01: E-mails

• To set meeting agendas and to ask/answer questions


• As a Computer Information Systems (CIS) employee, you work
at a 0800 hotline helpdesk. A call comes from a concerned
customer. To answer that client’s questions and follow up, a
one-page e-mail documenting the problem and your response
can be provided.

8
Scenario 02: User Manuals

• To explain the steps in a procedure


• Explaining the steps for building a piece of equipment,
performing preventative maintenance, or for shipping and
handling procedures.

9
Scenario 03: Proposals

• As a trust officer in a bank


• Making proposals for potential clients: to do so, you must
write a 20 to 30 page proposal about your bank’s services.

10
Scenario 04: Letters

• You are a customer who ordered an automotive part from a


national manufacturer. Unfortunately, the part was shipped to
you five days later than promised, it arrived broken, and you were
charged more than the agreed-upon price. You need to write a
letter of complaint.

11
Scenario 05: Websites

• Your job is to create a corporate website. The website gives


information to clients about your locations, your pricing, your
products and services, your mission statement, and job openings.
The drop-down help screens provide easy-to-access answers for
both customer and employee questions.

12
Scenario 06: Brochures

• To sell and inform using six to eight panel foldouts


• As an entrepreneur, you are opening your own computer
maintenance service. To market your company, you will need
to write flyers, brochures, or sales letters.

13
Scenario 07: Résumés

• You have just graduated from your university/college and it’s time
to get a job. You need to write a résumé and a letter of application
to show corporations what assets you will bring to their company.

14
Conclusions

 Email
 Letter
 Proposal
 Brochures
 Résumés

15

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