eCircular

Department: ANYTIME CHANNELS DEPARTMENT

Sl.No.: 1061/2019 - 20
Circular No.: NBG/AC/GCC/10/2019 - 20
Date: Wed 30 Oct 2019

All Branches & offices of State Bank of India

STANDALONE GREEN CHANNEL COUNTER (SAGCC)

MODIFICATION IN EXISTING SOP

Please refer to e-Circular No. CS&NB/CS&NB-GCC/47/2014-15 dated 4th February,

2015 regarding introduction of Standalone GCC facility and process flow/ user manual
for SAGCC transactions.

2. The existing process flow for SAGCC transactions has been reviewed and few
modifications have been made in the existing user manual (SOP) to provide more clarity
to the operating staff to complete transactions at Branch Counters.

3. The detailed process flow (SOP) for the operating staff is enclosed as Annexure-I.

Please arrange to bring the contents of this Circular to the notice of all concerned staff
for
meticulous compliance.

(Rajesh Sikka)
General Manager (Anytime Channels)
 Standard operating
procedure
(SOP)
FOR transactions
through standalone
green channel counter
(SAGCC)

STATE BANK OF INDIA

ANYTIME CHANNELS DEPARTMENT,
CORPORATE CENTRE,
9TH FLOOR, AIR INDIA BUILDGING,
NARIMAN POINT, MUMBAI – 400021.
CONTENTS

i. INTRODUCTION……………………………………………………………………………………….………2

ii. STEPS TO BE FOLLOWED BY CUSTOMER……………………………….…….…………….…….2

iii. CUSTOMER TO APPROACH THE SWO/TELLER……………………………………………….…3

iv. PROCEDURE TO BE FOLLOWED BY SWO/TELLER……………….…………………………....4

v. VERIFICATION OF DETAILS BY SWO/TELLER……………………………………………………..5

vi. TOKEN RECIEPT WITH DETAILS ......................................................................... 6

vii. FUND TRANSFER.................................................................................................6

viii. CASH WITHDRAWAL.........................................................................................10

ix. MOBILE REGISTRATION.....................................................................................13

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 (i) INTRODUCTION:

1. The Standalone GCC device will be placed anywhere in the branch premises away from
the SWO’s.

(ii) STEPS TO BE FOLLOWED BY CUSTOMER:

2. Customer will Swipe his ATM/Debit card in the standalone device. The steps are given
below

3. Upon swiping the device will display the menu as per below with options
i. Cash Deposit
ii. Cash Withdrawal
iii. Funds Transfer
iv. Mobile Registration

4. Customer selects Cash Deposit in the device (for example). It will next ask for transaction
amount

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5. Then it will ask customer for re-confirmation

6. On confirmation, it will ask for Customer’s ATM/Debit card PIN.

7. After entering PIN and confirming, the device will generate a receipt, which will be
customer’s token.
8. The token receipt will have basic transaction details along with a Unique Number.
9. The token receipt will be generated for Cash Deposit, Cash Withdrawal, and GRC Deposit.

(iii) CUSTOMER TO APPROACH THE SWO/TELLER:

10. With this token the customer can approach any SWO Cash teller in the branch.

11. A new GCC standalone queue button has been developed in Bancslink

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 (iv) PROCEDURE TO BE FOLLOWED BY SWO/TELLER:

12. SWO will click the Standalone Queue button, which will display all the transactions from
Standalone GCC device Pending for Authorization.

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13. The SWO will ask for the Customer token receipt, and match for the Unique ID printed in
the Customer Receipt (last 6 digit will be enough).

14. The last 6 digits of the unique reference number available in the customer receipt would
be enough to be matched /verified with the unique number against the transaction in the
teller queue grid.

15. To avoid fraudulence, the customer name has been omitted from the token receipt and
the account number has been masked.

16. The SWO/Teller should ask the details of customer’s name, amount to be withdrawn,
account no. from the customer and verify in the system.

17. Post successful verification, the SWO will select the respective transaction and view it. On
viewing the GCC Cash drawer comes up on the SWO window

18. Teller enters respective denominations on the screen and Transmits.

(v) VERIFICATION OF DETAILS BY SWO/TELLER:

19. SWO/Teller has to ensure that the customer rewrites the amount withdrawn, account no.
and signs on the slip generated from Standalone GCC terminal for cash withdrawal
transactions.

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20. SWO/Teller will ensure that customer re-writes the name, amount withdrawn, account no.
and signs on the slip generated on SAGCC for cash withdrawal Transactions.
This slip will be treated as acknowledgement slip and to be preserved along with respective
teller’s daily vouchers.
For cash deposit transactions, SWO/Teller will rewrite the amount deposited and signs on
the transaction slip and give it back to the customer.

(VI) TOKEN RECIEPT WITH DETAILS

21. The Fund Transfer transactions are automatically processed from Standalone GCC devices
itself without any intervention.

(VII) FUND TRANSFER

 When Transaction menu appears, Press 3 or select Funds Transfer option and press
Enter.

SELECT & PRESS ENTER

1. CASH DEPOSIT

2. CASH WITHDRAWAL

3. FUND TRANSFER

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 4. BALANCE ENQUIRY

5. MINI STATEMENT

6. MOBILE REGISTRATION

 A screen appears prompting to Enter Beneficiary's Account Number, Account

Number i.e.12345678911.

 User is not allowed to proceed without entering 11digit number.

 After entering the Account a screen appears prompting to Confirm or Modify the
entered amount.

 To Confirm press Enter or to Modify press Cancel Key.

State Bank of India

3. Funds Transfer

Enter Account No.

12345678911
 If Enter is pressed transaction proceeds,
Press else follow from Enter Account No. screen
Enter->Confirm

Or Cancel->Modify State Bank of India

Enter Account No.

12345678911
Processing……….
Name: D Deena

Press Enter->Confirm
 If a successful response is received, Name is displayed.
Or Cancel->Modify
 If a failure response is received from the branch server, the same is displayed for 3
seconds. Then Idle screen is displayed.

 If no response is received from the branch server within 5 minutes, an error

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 “Transaction Failed” is displayed. Then Idle screen is displayed.

 A screen appears prompting to Enter Amount, Enter Amount i.e. Rs.500.

 After entering the amount a screen appears prompting to Confirm or Modify the
entered amount. To Confirm press Enter or to Modify press Cancel Key.

State Bank of India

3.Funds Transfer.

The Entered Amount is

Rs.500.00

Press Enter->Confirm

Or Cancel->Modify
 If Enter is pressed, Transaction will proceed else follow from Enter Amount screen
 A screen appears prompting to Enter the ATM/Debit card PIN.

State Bank of India

Please Enter Your

ATM/Debit card PIN and
press Enter

****

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 After entering exactly 4 digits PIN, transaction proceeds.

 Else if 4 digits PIN is not entered within a minute, an error message “PIN Entry
Failed” is displayed.

 Funds Transfer message is sent to the branch server.

 If a successful response is received, transaction slip is printed having both customer

and bank copy.

 After printing the receipt, Idle screen is displayed.

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  If a failure response is received from the branch server, the same is displayed for 3
seconds. Then idle screen is displayed.

 If no response is received from the branch server within 5 minutes, an error

“Transaction Failed” is displayed. Then idle screen is displayed.Request message is
sent to Branch Server to validate the account number and to fetch the name.

(VIII) CASH WITHDRAWAL

 When Transaction menu appears, Press 2 or select Cash Withdrawal option and press
Enter.

SELECT & PRESS ENTER

1. CASH DEPOSIT

2. CASH WITHDRAWAL

3. FUND TRANSFER

4. BALANCE ENQUIRY

5. MINI STATEMENT

6. MOBILE REGISTRATION

 A screen appears prompting to Enter Amount, Enter Amount i.e. Rs.500.

 User is not allowed to proceed without entering the amount.

 After entering the amount a screen appears prompting to Confirm or Modify the
entered amount.

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 To Confirm press Enter or to Modify press Cancel Key.

State Bank of India

2. Cash Withdrawal

The Entered Amount is

Rs. 500.00

Press Enter->Confirm
 If Enter is pressed, Transaction will proceed else follow from Enter Amount screen
Or Cancel->Modify

 A screen appears prompting to Enter the ATM/Debit card PIN.

State Bank of India

Please Enter Your

ATM/Debit card PIN and
press Enter

 After entering exactly 4 digits PIN, transaction proceeds.

****
 Else if 4 digits PIN is not entered within a minute, an error message “PIN Entry
Failed” is displayed

 Cash Withdrawal message is sent to the branch server.

Printing Receipt
Processing……….
Please wait....

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 If a successful response is received, transaction slip is printed having both customer
and bank copy.

 After printing the receipt, Idle screen is displayed.

 If a failure response is received from the branch server, the same is displayed for 3
seconds. Then Idle screen is displayed.

 If no response is received from the branch server within 5 minutes, an error

“Transaction Failed” is displayed. Then Idle screen is displayed.

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 (IX) MOBILE REGISTRATION

 The customer first swipes his ATM/Debit card in the GCC machine.
 Then the customer selects for MOBILE REGISTRATION.
 Then customer enters his 10 digit mobile number.
 Then the customer enters his card pin for validation.
 The Mobile Registration Request message is sent from GCC to Service
Integrator (SI).
 SI routes the Mobile Registration Request message to Switch for the Card
Verification.
 Switch Validates the Card, and sends the request to MOBILE BANKING
SERVER with the Mobile Number, Primary Account Number.
 The Response message also follows the same route backwards. MOBILE
BANKING SERVER to Switch to SI to GCC.
 On successful response in GCC a receipt gets printed from the device stating
“‘MBS Registration accepted for processing’”.
 On failure response in GCC, the same message is prompted on the GCC
device which is returned from MOBILE BANKING SERVER.
 A batch process will validate the Mobile number with CBS.
 Appropriate response will be sent to customer.

************************************END***********************************

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