1.

OBJECTIVE OF PROJECT

In basic idea behind the topic of “Employee Hiring” is to study how employees are hired. Today
organizations are selecting coming up with the new techniques of hiring people. Hence to study
how the actual process is carried in the organization.

1.1 RESEARCH METHODOLOGY

This project aims the finding out and analyzing the hiring process in the organization. The
method of approach adopted for the same, would be as follows:

 To work out the various steps and procedures involved.

 To contacts various companies and collect information
 To collect the information secondary like magazines, newspapers, internets

1.2 IMPORTANCE AND SCOPE

 These projects will provide a value insight to student on the topic.

 This project will help to get the practical knowledge in employee hiring in the
organization.
 The project will equip me for my future in production department.

1.3 LIMITATION

 Organization did not disclose full information.

 Data collected in this field are not sufficient.

2. ORGANISATION PROFILE

CRAPERSOFT
CRAPER SOFT is a newly developed Global Technology Development Corporation, building
the new technical skilled manpower for global industry requirements. The company which was
set up in 2015, to help the nascent Engineering Pupils and industry clients to overcome their
Technological challenges. It has today grown up to be amongst country’s leading talent
development companies offering optimal solutions to Individuals, enterprises and Institutions
across the country. CRAPER SOFT provide real time product solution in Engineering and
Technology; also train professional life skill touches countless learners every year.
CRAPER SOFT’S expertise in learning content based development and training delivery;
Implementing Advanced Technology and educating process management make it the most
preferred training partner across the country.
Research-based Innovation, a key driver at CRAPER SOFT, has enabled the organization to
develop programs and curricula that use cutting-edge industrial design methodologies and
training delivery. CRAPER SOFT Individual Learning Business offerings include industry-
endorsed programs for students seeking careers in various MNCs and also solve the problem in
time with efficient.

Vision:
• To be an industry in dynamic equilibrium with its social ecological and economic
environment striving continuously for excellence in education, research and development
 technological service to the nation and to provide the society with the solution for
unsolved challenges based on creative ideas and innovation.
• To enhance customer satisfaction and our image globally and achieve exponential growth
to leadership through world class products and service
Mission:
• To create and sustain a community of learning in which student acquire knowledge and
learn to apply it professionally with due consideration for ethical, ecological and
economic issues.
• Our mission is to deliver greater value to our customers by providing complete
competitive solutions through technological leadership and manufacturing excellence that
are responsive to dynamic market needs

Values:
 Innovation
 Integrity
 Sustainability
 Learning and sharing knowledge
 Contribution to industry, society and environment

3. CRAPER SOFT RESEARCH’S

Innovation has been and will always be the foundation of CRAPER SOFT. The objective is to:
To create ideas to changing times. Ideas that fully realize the potential of technology. Ideas that
understand the different needs of people from different parts of the world. The brand has a fresh
thinking with modern outlook and is ever adapting to customers’ need to enrich across the globe
with its cutting-edge technology and innovation driven approach.
Our support:
We understand that a profitable, safe and sustainable operation is your goal. As your partner, we
offer industry and technology-specific expertise to address your unique challenges and meet your
goals. Our commitment to you is to help reduce project risk and provide solutions specific to
your needs – executed globally and supported locally.
• As your partner we listen, to learn about your company, your issues and your goals – for
today, tomorrow and the future.

• After we understand your unique situation, we draw on our global pool of in-house
experience and partner resources to deliver tailored, repeatable, scalable and maintainable
solutions. Our support team provides one-on-one assistance for the users via email or
telephone. We are here to help with everything from the technical issues to upgrading you
and your technology.

Quality:
We are committed to providing high-quality services and products. We meet the mutually
agreed-to requirements the first time and strive for continuous improvement of our work
processes. We help our customers do the same by providing clean, efficient, healthy, and
effective solutions on all of our projects.

Main Corporate Office:

 st th
No 368, 1 Floor, 7 Street,

Crosscut Road, Gandhipuram,

Coimbatore -641 012.
W@:www.Crapersoft.com
M@: [email protected]
T: +91 422 4377922
M: +91 9087365555,
Branch office:
1. UDUMALPET:DEVELOPMENT UNIT
2. GANAPTHY(CBE):MANUFACTURING UNIT
Facebook Page:
https://www.facebook.com/craper soft
Twitter Page:
https://www.twitter.com/CRAPERSOFT

4. SERVICES AND SOLUTIONS

 Software Development
 OrCAD Development
 Web Services
 Mobile Application

 Embedded automation
 RFID Manufacturing
 Passive/Active RFID
 Dot net/java applications
 IOT/cloud based application
 5. ORGANIZATION CHART

The CRAPERSOFT group follows absolute dedicated approach. The organization of its
manufacturing operations is based on product divisionalisation in to group of products in which
are similar in technology or manufacturing process. Each group is constituted by divisions or
profit centers. Each of these group, are led by absolute manager. A central manager leads the
corporate function. Some of these functions in turn are reported to the managing director.
Organizational Chart
Organizational Outlook

Managing Director – SIVANANTHAM.K

HR Manager – RAJ KAMAL

General Manager – SANGAR NAYRAYANAN.V

Marketing Manager - KAVIYA

Finance Manager – GOKULA KRISHNAN

Accounts Manager - RENUKA

Established in - 2013

Main production – RFID (PASSIVE/ACTIVE) , CIRCUIT BOARDS,HARDWARE

COMPONENTS.

Raw materials for production - Resin and other chemicals

Production range - Wide range of products

Present production - Best in COIMBATORE 85 percent Of total production

Number of office staff - 22

Duties and Responsibilities of Departmental Heads
1) Finance Manager
He is responsible for financial matters in the organization. He prepares financial plan. He
assesses the financial needs of the organization and sources of the finance. He should be an
expert in the field of financial management. He should know different tools used in the financial
management ratio analysis, fund flow analysis, cash flow analysis, Budgeting etc. All these are
necessary to prepare a sound financial policy for the organization. He is also responsible for
financial planning, raising necessary fund, controlling the use of funds, appropriation of profits
etc. Other functions include financial forecasting and planning, procurement of funds, investment
decision, management of income, management of cash, deciding upon borrowing policy,
negotiations for new financing, analysis and appraisal of financial performance, advising the top
management, co-coordinating and control, helping in valuation decisions, and tax administration.
2) Accounts Manager
She is responsible for keeping the details of day book, ledger and P.F registers. Moreover, she
should record and maintain all the details of the sales tax calculation and related documents and
produce them on demand.
3) Marketing Manager
He is charge of the marketing department of the organization. The marketing department aims to
increase the turnover of the organization, market share, and profitability of the organization. The
marketing manager should be tactful. He should know marketing concepts product mix,
promotion mix, price mix, distribution mix etc. He should be known the strength and weakness
of the firm‟s products. He is also able to design and implement market strategies to enhance turn
over and capture new markets.
4) Human Resource Manager
A human resource manager occupies a very important position in an organization. The duty of
the human resource manager is to recruit and develop Personnel required by the organization.
They are involved in manpower planning, training, maintenance, compensation etc. The other
responsibilities of the human resource manager are formulation and development of personnel
policies, employees training and development, transfer, promotion, etc., maintaining personnel
records of each employee in the organization, establishment of good relation with employees,
effective communication of the personnel policies and programmers of the management to
employees, responsible for advising line manager, responsible for welfare activities and
responsible for solving the problem of employees.
5) Production Manager
He is responsible for the production of goods services in the organization. He looks after the
purchasing function and manages the production design and process. He is called in different
names such as production engineer, plant engineer, operation engineer etc. They are responsible
for plant layout, inventory management, production control and quality control.
6) Purchase Manager
Duties and responsibilities of the purchase manager are:
 Prepare purchase budget.
 Receive purchase requisition, and ascertain the material requirements.
 Ascertain the sources of supply.
 Invite tenders from the approved suppliers.
 Select the supplier offering the best terms and conditions.
 Issue purchase order to the supplier selected.
 Follow-up the purchase order to avoid any delay in delivery.
 Receive goods received note and the inspection report.
 Return the material which are not according to specifications or secure adjustment with
the supplier.
 Verify the invoice with regard to quality, price and other relevant particulars and pass it
for payments.
 Send the invoice to the accounting section.
 6. Production Management and Development

Production is the core function concerned with CRAPERSOFT as it has wide range of products
and production take place in plants located at faraway places. More over as faced with stiff
competition, the only way to increase the profit is by the cost reduction, as price increase is not at
all possible. So each unit has its own research and development facilities working for the better
production functions to increase the efficiency in a way result in cost reduction.

Production takes place in six production centers located at different place. Each division is self-
reliant in its activities of manufacturing, quality control, research and development production
center is headedby factory manager‟s reports to a production manager at the corporate office.

Organization Structure
The Company‟s production department handles the production of RFID ELECTRONICS
products. The main raw material for product is “Resin‟ and other related components like
chemicals. 95% resin and 5% other chemicals are used for the production. The plant is set up in
process layout. The raw materials go through the various processes for development of final
product.

Other than company fittings Company also produce solvent and in different measures. There are
8 machines in production plant, each costing up to 3 lacks. Depending upon the type of products,
the production process is divided in to three:

 Extrusion: -board designing.(req software)

 Injection Molding: - place the board and convert correct output.
 Mixing: - For solvent chemical and electronics items.

WEB DESIGN

CRAPERSOFT, one of the leading companies offering best website design services in Bangalore
including eCommerce website design is here to offer you the best solution. With many years of
experience in the industry and appropriate knowledge on the most complex aspects of web
applications, CRAPERSOFT is committed to design and develop a professional looking and
technically sound website for your end users. The experienced team of web designers in
CRAPERSOFT can design simple, unique and easily navigable websites that take lesser time to
load while giving a clear idea to the visitors about the central theme of the page. We use the latest
versions of software and integrate graphics into our web designing services.
Hardware development:

An embedded system is a computer system with a dedicated function within a larger mechanical
or electrical system, often with real-time computing constraints. It is embedded as part of a
complete device often including hardware and mechanical parts. By contrast, a general-purpose
computer, such as a personal computer (PC), is designed to be flexible and to meet a wide range
of end-user needs. Embedded systems control many devices in common use today

Modern embedded systems are often based on microcontrollers (i.e. CPUs with integrated
memory or peripheral interfaces) but ordinary microprocessors (using external chips for memory
and peripheral interface circuits) are also still common, especially in more complex systems. In
either case, the processor(s) used may be types ranging from rather general purpose to very
specialised in certain class of computations, or even custom designed for the application at hand.

A common standard class of dedicated processors is the digital signal processor (DSP). The key
characteristic, however, is being dedicated to handle a particular task. Since the embedded
system is dedicated to specific tasks, design engineers can optimize it to reduce the size and cost
of the product and increase the reliability and performance. An Embedded System is basically a
computer system used for special purpose. It is designed in a way that it performs only a few
dedicated functions and has real time computing constraints. It is embedded into the complete
device.

Wireless Protocol

Electronic hardware consists of interconnected electronic components which perform analog or

logic operations on received and locally stored information to produce as output or store
resulting new information or to provide control for output actuator mechanisms.

Electronic hardware can range from individual chips/circuits to distributed information

processing systems. Well-designed electronic hardware is composed of hierarchies of functional
modules which inter-communicate via precisely defined interfaces.

Hardware logic is primarily a differentiation of the data processing circuitry from other more
generalized circuitry. For example nearly all computers include a power supply which consists of
circuitry not involved in data processing but rather powering the data processing circuits.
 Similarly, a computer may output information to a computer monitor or audio amplifier which is
also not involved in the computational processes.

Computer software, or simply software, is that part of a computer system that consists of
encoded information or computer instructions, in contrast to the physical hardware from which
the system is built.

 They are designed to do a specific task and have real time performance constraints which
must be met.
 They allow the system hardware to be simplified so costs are reduced.
 They are usually in the form of small computerized parts in larger devices which serve a
general purpose.
 The program instructions for embedded systems run with limited computer hardware
resources, little memory and small or even non-existent keyboard or screen.

Crapersoft sample products

RFID HARDWARE Development cycle:

Our customers benefit from our embedded software expertise in creating leading edge and
innovative embedded products for the Automotive and Industries. We help our customers shorten
their development cycle and reduce costs by utilizing our proprietary ready to use software
components. Our offerings include embedded software services such as developing and
customizing Board Support Packages (BSPs), device driver development, boot loaders,
communication protocol development, embedded systems integration and any embedded custom
development work.

Our Engineering Team is comprised of embedded software engineers and hardware design
engineers having deep understanding of micro processor and micro controller architectures as
well as extensive experience on developing applications for embedded products.
Various products developed in crapersoft:

 Finger print sensor

 Altimeter

 Fire detector

 Eddy current sensor

 Hall effect sensor

 Wifi

 RFID

 RFID

 NDIR Combustible Gas analyzer(Custom build)

 Smoke detector

 PIR sensor

 Human detection and motion sensor

 Barcode

 GSM(SIM900A)

 NDIR Dust analyzer(Custom build)

 pressure sensor

 Load cell

 Vibration sensor

 XBee
 Wired Protocol

 I2C

 RS485

 SPI

 USART

 SCPI

 RS232
Purchase Department

The purchase department is entrusted with the function of purchasing row materials. In the resent
scenario with the cut throat competition, cost reduction is practiced in every sphere of the
business and purchase is one of the important functions where cost can be highly controlled.
High quality materials with lower cost became the motto of every organization for a meaningful
survival, for this organizations practice supplier rating and vender management. There is a
centralized purchase department headed by purchase manager who is responsible for taking
purchase decisions for all units. The decisions are made on the basis of following factors:

 Market conditions
 Availability of raw materials
 Price of raw materials
Role of Purchase Manager:

 Raw materials purchase.

 Purchase of consumables and stores.
 Negotiation of prices of raw materials with the supplier.

Procurement and Issue of Materials:

 Purchase.
 Store.

A.Purchase

The production department, usually factory manager informs the purchase department about the
requirements of materials. The information is passed through the purchase intent issued by
factory manager to the purchase manager. In case of regular product like stationary and small
purchase, the store in charge issues the purchase intend giving a copy to the factory manager
item specification, required quantity, name of the manufacture, approximate costs etc. are
mentioned in the purchase intend. The purchase department then enquires with the suppliers and
invites quotation. From the received quotation mentioning the offered price, mode of payment,
discount if any, time need for dispatches etc., purchase department chooses the most appropriate
by considering all the criteria. Purchase manager consults with accounts department about the
availability of cash, payment condition, balance of any paid, whether the account with the
supplier crossed the credit limit etc. with the approval of accounts department, purchase manager
then sends a purchase order to the supplier. In case of new materials or new supplier, purchase
department insist or samples to be supplied before the purchase. These samples are tested within
house laboratories. Orders are given only when the sample confirms to the required quality
levels.

B.Store

Store is very important to arrange different items of materials in a systematic manner. Store
records information relating to receipts and issue of materials and products. Proper storage is
essential for material cost control. Store is headed by the store in charge who report to the factory
manager and purchase manager. Each production center has its own store. Material purchasing is
done as a centralized activity and then it is supplied to stores at production centers. Store is
divided into three:

 Raw material stores.

 Engineering Stores (electrical suppliers).
 Finished goods store.
Systems Department

Crape soft started the computerization of its department’s way back. Personal computers with
windows 7 as the operating system were used in the late 2013‟s. But the computers of various
departments are not networked. In the year 2014, STAR went to upgrade its EDP setup further.
Costume made ERP software was developed for its units and head office. The installation of ERP
software made the work of the departments of STAR easier. Being costume made this ERP
software, with SQL RDBMS, Front end on Visual basic and windows NT 2000 and XP,
seamlessly had integrated all function of the organization VIZ, production, inventory billing.
Payroll, Accounting etc. The head office at Coimbatore has three servers and forty nodes running
the application. One server is networked and other is kept as back up, another one is used as
internet server. Other units totally have about eight servers and about 50 nodes. Their latest
plants at DUBAI, CHENNAI has computerized control room for monitoring and production
controlling. In addition with ERP system, STAR also had implemented an electronic messaging
solution with its organization, which is centered on the company‟s website. This messaging
solution obviates the communication bottle neck of company.
PORTERS FIVE FORCES MODEL

Porter's Five Forces is a framework for industry analysis and business strategy development
formed by Michael E. Porter of Harvard Business School in 1979. It draws upon Industrial
Organization (IO) economics to derive five forces that determine the competitive intensity and
therefore attractiveness of a market. Attractiveness in this context refers to the overall industry
profitability. An "unattractive" industry is one in which the combination of these five forces acts
to drive down overall profitability. A very unattractive industry would be one approaching "pure
competition", in which available profits for all firms are driven down to zero.

The Five Forces are

1. The threat of the entry of new competitors.

2. The threat of substitute products or services.

3. The bargaining power of customers (buyers).

4. The bargaining power of suppliers.

5. The intensity of competitive rivalry.

For electronics producers worldwide, India represents a range of highly new opportunities for
growth. The electronics industry in India has made significant achievements ever since it made a
modest but promising beginning by commencing production in 1957.The Indian electronics
industry conforms to the levels of sophistication required to produce electronics and electrical
products of international quality standards. The consumption of electronics 1999 is estimated at
twelve million tons by the year 2010. The demand for plastics is growing approximately @ 22%
annually and electronics consumption in India is expected to increase from almost 2.7 million
tons of various commodity electronics in 1998 to almost fifteen million tons by 2010.

During the organizational study undertaken in crapersoft, tamilnadu, coimbatore, the information
collected regarding its competitors, products, the bargaining power of customers and the
suppliers and the intensity of competitive rivalry has been analyzed using Porters five forces
model and is as follows:
1. The Threat of the Entry of New Competitors

Profitable markets that yield high returns will attract new firms. This results in many new
entrants, which eventually will decrease profitability for all firms in the industry. Unless the
entry of new firms can be blocked by incumbents, the abnormal profit rate will tend towards zero
(perfect competition). The history of crapersoft is the history of electronics production in
coimbatore. since 2013.

Coimbatore is a city in the south Indian state of Tamil Nadu. To the northwest is the centuries-
old, Dravidian-style Arulmigu Subramaniyaswami Temple, Marudamalai. The colorful and
intricately carved Arulmigu Patteeswarar Swamy Temple lies southeast of here. In the center, the
Gass Forest Museum has a huge collection of preserved animals and tree trunks. Southeast, birds
and butterflies inhabit Singanallur Lake available, crapersoftplace center of Coimbatore city.

2. The Threat of Substitute Products or Service

The threat of substitute is high when the price of that substitute product falls or it is easy for
consumers to switch from one substitute product to another or when buyers are willing to
substitute. Crapersoft electronics and software product constitutes various electronics equipment
materials such as zigbee, rfid, embedded development boarded..,. crapersoft is leading web
services provider over all the states. Crapersoft are manufactured from the finest grade
electronics trusted and acclaimed all over the country for quality. Due to the high tensile strength
and reliability used in industry, homes etc. crapersoft fittings are available in above 10 shapes
and measures vary from 20mm to 200mm. They are also available in 3 different colors. Injection
molded fittings confirm to ISI specification and assure totally safe, nontoxic water for all
purposes.

The development of rfid and all type ‟sall over the world is by using the organ chlorine .
crapersoft lso developing all type of pipe products using the same. The competitors are also
using the same technology. So there is no substitute products.
3. The Bargaining Power of Customers (Buyers)

Buyers or customers can exert influence and control over an industry in certain circumstances.
This happens when:

 There is little differentiation over the product and substitutes can be found easily.
 Customers are sensitive to price.
 Switching to another product is not costly.

Nowadays customers have the buying power and they have the choice in the market to choose
the product what they want. In 2014 crapersoft began the production and marketing branded . so
when crapersoft came with electronics goods, it is difficult to market the product. But while
comparing to other company‟s products, have international standards and also have the ISI
certification and the product flexible hose is for both domestic and industrial use. This made Star
to gain supremacy of the products over others products, market ascendancy was not difficult.
They continue to use the product and will purchase them in future. Quality is the main factor that
helps crapersoft to compete with other brands. Advertisements were done in print media only.

4. The Bargaining Power of Suppliers

Suppliers are also essential for the success of an organization. Raw materials are needed to
complete the finish product of the organization. Suppliers do have power. This power comes
from:

If they are the only supplier or one of few suppliers who supply that particular raw material. If it
costly for the organization to move from one supplier to another (known also as switching cost).
If there is no other substitute for their product.

have suppliers all over South India, concentrates there market in India mostly in southern region.
STAR has a monopoly market in southern area. The company can market their product very
smoothly through the market segmentation. The company is selling their products by dividing
the market state wise. The company concentrates in Tamil Nadu, Karnataka and Kerala. In North
India the company continues marketing of their products.
5. The Intensity of Competitive Rivalry

If entry to an industry is easy then competitive rivalry will likely to be high. If it is easy for
customers to move to substitute products for example from coke to water then again rivalry will
be high. Generally competitive rivalry will be high if:

 There is little differentiation between the products sold between customers.

 Competitors are approximately the same size of each other.
 If the competitors all have similar strategies.
 It is costly to leave the industry hence they fight to just stay in (exit barriers).

As too many organizations are coming to electronics manufacturing industry yearly, the
competition is also becoming higher. In the last one decade unparalleled growth was witnessed in
crapersoft to emerge as a leader in the electronics goods and to diversify into the manufacture of
Coimbatore. The companies operation includes manufacturing of products in clearly defined
core business areas at home.

Strategy persuaded by crapersoft is:

 Produces good quality product.

 Makes use of modern techniques for production to meet the demands mostly with the
help of pop‟s.
 Assigning targets to each store manager and as such rewarding then with attractive prizes.
 Everyday feedbacks are taken.
OPERATIONS MANAGEMENT
Operating models: Delivering on strategy and optimizing processes.

Great leaders have an inspiring vision. Staff at Crapersoft are experts at what they do. Often we find that
company leaders have strong aspirational visions and employees have systematic processes that get the
job done because they are experts in the field . But in many situations we see that the true vision is
never realized, because employees can’t connect to the strategy in a practical way. We see processes
never truly gain efficiency because they seem disconnected to a broader context. Because of this,
companies may fail to realize their full potential. In our experience, a well-defined and articulated
operating model is the what— the bridge between strategy and day-to-day operations that guides the
team, provides the context, and enables the behaviours that will realize the strategy and vision. An
operating model is the bridge between strategy and operations.

An operating model helps define critical organizational elements

While an operating model is not the strategy itself, it does help refine and reinforce it. Similarly, while it
is not the operational instructions, it does help guide them. There are many misconceptions about what
an operating model is and what it looks like. Many executives think it is just a bunch of boxes and lines
connected to each other, while others see it as a detailed prescriptive guide. Ultimately, the answer is —
it depends. It depends on the size of the organization, the maturity and complexity of the organization,
and the outcomes you want to achieve. Operating models are scalable and can be defined and
documented to suit both the company’s maturity and needs.

Although the above holds true in most cases, there are times when where a simple operating model may
work for a complex organization, and a detailed operating model may work for a smaller organization.
This would be driven mainly by the objectives and goals that company executives want to achieve from
the operating model, as well as the organization’s context — industry, product, services, life expectancy,
etc. Through our years of experience designing and implementing operating models, we’ve come to
understand that operating models have to have the right elements. While there are some standard
elements many organizations have adopted (the “musts”), we believe the strongest operating models
include other leading elements.

Defining an operating model is a disciplined process that recognizes a strategy cannot do everything, for
everyone all the time. In order to execute the strategy successfully, an operating model is required.
Before designing an operating model, leaders must agree on the type of company they want to lead:
operationally excellent, customer focused, or product leading (Source: Disciplines of Market Leaders).
This helps create the foundation for robust design principles that align with a well-defined business
strategy. These principles require the leadership team to draw out and make intentional choices about
the trade-offs needed for the strategy to succeed. In addition to building internal agreement about what
the strategy means, these principles can be used as a guiding light for the creation of an operating model
to ensure all elements hang together in a cohesive product. From there, leaders can begin to build the
other elements in iterations – from structure and roles to processes and metrics – which will ultimately
form the operating model. Below we have defined the core elements of an operating model: Design
principles: Translates the strategy into a set of rules defining how the organization should operate. They
also provide rigour, consistency, context and structure to guide the design process. Governance: Defines
the decision-making and delegation of authority, and creates the framework that balances stakeholder
interests and risk mitigation. Culture & values: Defines the key attributes and behaviours the
organization strives to infuse within its people — establishing how work will get done and the values the
company upholds, acknowledging the company’s unique flair and how this is critical to for the team to
work more effectively together. Process: Defines the key capabilities the organization commonly
exemplifies from an end-to-end perspective.

Companies without operating models can face unnecessary issues

Defining an operating model will provide the blueprint of how to execute on a strategy. Without a
defined operating model, organizations could experience the following challenges.

1. Operational inefficiencies as people expend effort in areas not aligned with the strategic plan. An
environment of busy people can further mask the reality that energy is lost to work that is not
important.

2. Ambiguity around accountabilities, roles and responsibilities can slow down decision-making. When
these aren’t clear, there is duplication of work or, worse, slippage of critical tasks leading to schedule
delays and financial consequences. This is especially important when companies are in high-growth
mode: if many new employees are being onboarded without a clear and consistent message on how the
company operates, then they can embark on their roles without any “north star” to guide their actions
and decisions.

3. Low interaction and integration between divisional units and functional areas, as it is unclear to
people how they should cross these implicit boundaries. These nonstandardized approaches to
processes and procedures can lead to the loss of valuable organizational learning and reduced usefulness
of systems and data.

4. Increased or sustained operating risks due to the absence of clear principles, roles, responsibilities
and processes. Without clear guidelines, employees can unknowingly conduct their work in a manner
inconsistent with standards, and in ways that do not align to safety or regulatory standards, thus
potentially exposing the company to more risk. Operating models need to evolve along with the business
model and strategy to guide how people produce the right results. The operating model serves as a
blueprint for how resources are organized to get critical work done.

Companies that articulate and implement operating models can

experience positive changes as in Crapersoft
Once a well-defined operating model is in place, organizations may experience several competitive
advantages.

1. Improved business performance as a result of increased operational efficiency. When it’s clear who
does what, duplication of work is diminished. This elimination of wasted effort allows time for innovation
and improvements to the customer or stakeholder experience or improved working capital. Part and
parcel with this is improved cost management as a result of better ability to understand processes, plan,
and control the budget — all due to an entire company aligned around a single way to operate. A well-
articulated operating model also creates a baseline to improve upon whereby leaders understand clearly
what is done today and therefore have a starting point to improve upon tomorrow.

2. Better connection with stakeholders by adapting to their changing needs — as market environments
change, organizations that adapt are able to meet or exceed their stakeholders’ and customers’ changing
needs. A clear operating model provides a framework by which to continually map and manage
stakeholders.

3. Increased process integration across divisional units and functional areas reducing duplication of
effort. Through standardization, organizational learning can be leveraged across the organization.
Systems and data become transparent and more useful, and employees can better link their piece to the
rest of the puzzle.
4. Improved coordination and decision-making. Operating models provide improved ability to plan and
sequence initiatives, as dependencies across the organization are better understood. Leaders are able to
transparently see where weaknesses in capabilities (people, process or technology) exist, and work
together to find a remedy that better aligns with the strategy.

5. Better ability to grow and scale quickly. When the basics are written down, they’re easier to
communicate to existing and new staff, and easier to review at critical junctures as companies mature
and become more complex. 6. Improved risk management. When there is a common understanding of
roles, responsibilities, goals and processes, risks can be identified and mitigated earlier and more easily.
In addition, with the right governance in place, risks can be escalated.

HOW CRAPERSOFT CAN HELP

Our team has deep experience in developing and implementing operating models across multiple
complex industries. We can help you translate your strategy, articulate your state and make it all come to
life through meaningful implementation.

Building, refining or finalizing strategy

We work with clients to finalize the why — the strategy that drives the organization and guides the
content of its operating model.

Determining the operating model components required.

Each organization is unique and has unique needs. We work to understand your current state, and
determine what you need as part of a customized operating model.

Developing content .

Through a collaborative process, we can help you unearth and articulate your state, and document it in a
compelling, practical, and easy-to-understand way.
Managing the process.

Developing and implementing an operating model can be tough work. Our deep experience and proven
methodology for managing projects and developing and implementing operating models can lighten the
load on you.

Aligning leaders and staff.

At Crapersoft, we know that business engagement and business readiness leads to business adoption of
changes required to make the strategy and state come to life. Our approach hinges on the engagement
of leaders and staff through operating model development and the meaningful preparation for any
changes made as part of implementation.

Planning and leading implementation.

The rubber truly hits the road with implementation. Without proper implementation, the value of an
operating model risks being lost. We work with teams who can drive change to create plans for
implementation. Where ability to implement is low, we can also provide value by co-leading
implementation efforts, while simultaneously transferring knowledge and capabilities to your people to
sustain implementation efforts.
 Quality Management

Quality Management, a relatively recent phenomenon ensures that an organization, product or service is
consistent with quality. It is based on both prospective and retrospective reviews. However, the scope of
Quality management is not just limited to product or service quality but also deals with the means to
achieve and maintain quality standards. Thus, Quality Management may be defined as an act of
performing all the activities and tasks which are needed to maintain a desired level of excellence. This
includes creating and implementing quality planning and assurance, as well as quality control and quality
improvement.

What Is Quality Management Improvement at Crapersoft?

Continuous and consistent quality improvement is a must pre-requisite for all the Quality Management
Systems. Quality improvement is a recurring process and should be repeated at regular intervals. It is an
ongoing process, not a one-time effort and lasts with the life of an enterprise. Different examples across
industries have proved that any negligence on product quality and process improvements end up in
serious catastrophic results for the company and its products.

The following representation shows the process of continual improvement in a Quality Management
System at Crapersoft
The International Standard for Quality Management (ISO 9001:2008) has identified the following
management principles which help organizations to improve their performance:

Customer Centric:

Customer’s satisfaction is of utmost importance for the overall growth of an organization. All the
members of an organization should know about the requirements of the external as well as the internal
customers and also resolve ways to meet those requirements.

Involvement of employees in decision making:

This brings a sense loyalty among the employees towards the organization and they become more
responsible.

Leadership Qualities:

An organization needs to inculcate leadership qualities among its people so that they establish unity of
purpose.

Process Approach:

This approach helps in attaining the desired result when activities and available resources are managed
efficiently.

System Approach to Management:

This approach implies identifying, understanding and managing all systems which are interrelated as a
process. Quality control involves checking transformed and transforming resources in all stages of
production process.

Continual Improvement:

It is one of the most important quality improvement functions and helps in gaining insights about the
overall performance, leveraging clear and concise Process Performance Measures (PPMs).
Factual Approach to Decision Making:

Decisions made on data basis and analyses are always effective and efficient.

Win- Win Situation for both organization and its suppliers:

Both organizations and its suppliers are inter-dependent on each other. Therefore, a mutually beneficial
relationship is a must for their growth.

What Are The Methods Involved In Quality Improvement at Crapersoft.

FADE Model:

This model comprises of four steps- focus (on the process to be improved), analyze (collection and
analysis of data to find possible solutions), Develop (data plans for improvement, implementation and
communication), Execute and Evaluate (implementation of data plans).

PDSA Model:

Another important method of Quality Improvement is based on the PDSA model which involves
combination of building and applying knowledge. PDSA model comprises of Plan, Do Study and Act. This
process runs as a cycle and needs to be repeated.

Six Sigma:

It is one of the most important methods of Quality Improvement. The term ‘Six Sigma’ is derived from
the Greek letter, Sigma which denotes standard deviation of time from the mean. Six Sigma equals to 3.4
defects or errors per million. It is a measurement based strategy of quality improvement and finds great
success in problem reduction.

Total Quality Management (TQM):

TQM, as a management approach was first promoted in Japan and then was adopted in USA and Europe.
TQM involves total employees participation in improving processes, product, services or the culture in
which they operate. It’s a long term process and aims at customer satisfaction through integrated
approach.
What Are The Different Stages In Quality Management?

Broadly, the process of Quality Management involves three important phases viz. Quality Planning,
Quality Assurance, Quality Control and Documentation. Let us discuss these phases in detail:

Quality Planning:

This is the most important phase of Quality Management which marks the start of the plan. Every plan
has a particular goal or objective and Quality Planning ensures the quality of the plan which is being
made to achieve the desired goal or objective. The plan needs to be error proof and all the goals should
be clearly communicated to the stakeholders involved.

The overall success of any plan depends upon the quality planning. Quality planning enables to check
whether the plan meets customer’s expectations or not.

Quality Assurance

: This process monitors overall path of the project. It checks whether the project is following the laid plan
or not. The Quality Assurance plan comprises of quality audits and various techniques used to evaluate
performance of a project.

Quality Control:

Another important step in Quality Management is Quality Control. This method comprises of quality
management plan, quality standards for the project and factual observations and measurements of the
work done or in progress.

Documentation:

The process of documentation finds a place of utmost importance in Quality Management. A project is
more likely to fail if all the necessary requirements are not sufficiently documented.
Conclusion

An effective Quality Management Improvement plan is the need of the hour for any organization. A
successful implementation of a Quality Management Improvement Plan always results in achieving a
balance of quality, efficiency and profitability in any organization. All the activities, methods and phases
involved in a Quality Management Improvement Plan are cyclic and recurring in nature. An organization
is expected to understand its own delivery systems and key processes in order to embark on the path of
an effective Quality Management Improvement.
 Research and Development

What is Research and Development?

Research and development – R&D – is the process by which a company like crapersoft works to obtain
new knowledge that it might use to create new technology, products, services, or systems that it will
either use or sell. The goal most often is to add to the company’s bottom line.

Many people think of pharmaceutical and technology companies when they hear “R&D,” but other
firms, including those that produce consumer products, invest time and resources into R&D as well. For
example, a spaghetti sauce brand’s many variations on the original product – “Chunky Garden,” “Four
Cheese,” and “Tomato Basil Garlic”– are the results of extensive R&D.

Basic Research and Development Organizational Setups

There are two basic R&D structures that have emerged in companies throughout the commerce
spectrum. One R&D model is a department that is staffed primarily by engineers who develop new
products, a task that typically involves extensive research. The other model involves a department
composed of industrial scientists or researchers, all tasked with applied research in technical, scientific or
industrial fields, which is aimed at the facilitation of the development of future products or the
improvement of current products and/or operating procedures.

R&D is different from most activities performed by a corporation in the process of operation. The
research and/or development is typically not performed with the expectation or goal of immediate
profit. Instead, it is focused on long-term profitability for a company. Companies that employ entire
departments devoted to R&D commit substantial capital to the effort. They must estimate the risk-
adjusted return on their R&D expenditures, which inevitably involve risk of capital, as no immediate
payoff is experienced and the general return on investment (ROI) is somewhat uncertain. The level of
capital risk increases as more is spent on R&D.

Basic or Applied Research

Basic research is systematic study aiming at fuller, more complete knowledge and understanding of the
fundamental aspects of a concept or a phenomenon. Basic research is generally the first step in research
and development, performed to give a comprehensive understanding of information without directed
applications toward products, policies or operational processes.

Applied research is the systematic study and gleaning of knowledge and understanding to apply to
determining and developing products, policies or operational processes. While basic research is time-
consuming, applied research is painstaking and more costly due to its detailed and complex nature.

Crapersoft R&D Division

R&D often takes place in an internal department in a company, but it can also be outsourced to a
specialist or a university. Large multinational companies might do all three, and some of the outsourced
work might be done in another country so that the company leverages both the talent and local market
knowledge there.

Outsourced R&D is especially appealing to the small business owner who has a new product concept but
lacks the design or engineering staff needed to create and test options. Solopreneurs who offer software
as a service are an example on the smallest scale, as they sometimes outsource the R&D and resulting
software development.
What Is a SWOT Analysis?

A SWOT analysis is an analytical technique used to determine and define several key characteristics:
Strengths, Weaknesses, Opportunities, and Threats – SWOT.

SWOT analyses can be applied to an entire company or organization, or individual projects within a single
department. Most commonly, SWOT analyses are used at the organizational level to determine how
closely a business is aligned with its growth trajectories and success benchmarks, but they can also be
used to ascertain how well a particular project – such as an online advertising campaign – is performing
according to initial projections.

strength weakness
1. Highly Qualified professionals 1. Inventory due to lack of storage
2. Company located in Hotspot area
space
for easy assesible to students and
professionals.
3. Inhouse manufacturing capability.
4.
oppurtunities threats
1. Recruitment of new staff. 1. Competition
2. Expansion of new branch 2. Low cost products.