SSS-TQM1 Introduction, TQM Framework
SSS-TQM1 Introduction, TQM Framework
SSS-TQM1 Introduction, TQM Framework
Dr. S. SARAVANASANKAR
Department of Mechanical Engineering
KALASALINGAM ACADEMY OF RESEARCH AND EDUCATION
July 2019
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QUALITY
1. Fitness for purpose - whether the product works well, for which it is meant
2. Conformance to requirements –whether it fulfils to the intended requirements
3. Grade whether it has the features like taste, colour, performance …known as
Quality Characteristic
4. Degree of preference – whether it is preferred over the competing products
5. Degree of Excellence – whether it exhibits excellence
6. Measure of fulfilment of promises -whether fulfils promises made to
customer
7. Degree of abilities
Reliability Durability Maintainability Versatility Safety Affordability
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QUALITY OF PERFORMANCE
Quality of Performance is concerned with how well the manufactured
product gives its performance
It depends on (i) Quality of Design and
(ii) Quality of Conformance
Quality of Design is concerned with the tightness of specifications for the
manufacture of the product
Stringent the specification, more the Quality of Design
Quality of Conformance is concerned with how well the manufactured
product conform to the Quality of Design
Higher the conformity, more the Quality of
Conformance
Higher the Quality of Performance, More will be the Cost and so the Value of
Quality
Optimum Quality – Maximum Value at the Affordable Cost
TQM FRAMEWORK
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TQM FRAMEWORK
QUALITY GURUS
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