Ashiana Report FINAL - 1
Ashiana Report FINAL - 1
Ashiana Report FINAL - 1
RESEARCH
GREATER NOIDA
1
G L BAJAJ OF MANAGEMENT AND RESEARCH
GREATER NOIDA
CERTIFICATE
This is to certify that Ms Monica(PGDM 19097) PGDM 2019-
21,Term-1,work exemplified in Minor Project Report on Ashiana
housing ltd. under my mentorship in GL Bajaj Institute of
Management and Research, Greater Noida(U.P).
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CONTENT
INTRODUCTION
History
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AKNOWLEDGEMENT
The success and final outcome of this project required a lot of guidance and assistance
from many people and I am extremely privileged to have got this all along the
completion of my project. All that I have done is only due to such supervision and
assistance and I would not forget to thank them.
I respect and thank Dr. Ajay Kumar,Director GLBIMR for providing me an opportunity
to do the Minor project in two companies and giving us all support and guidance
which made me complete the project duly. I am extremely thankful to Kamran Rais for
providing such a nice support and guidance, although he had busy schedule managing
the corporate affairs.
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Introduction
Ashiana Housing Ashiana Housing Ltd. (AHL) formerly Ashiana Housing & Finance
(India) Limited is a real estate development company established in 1979 with its head
office in New Delhi, India. The company is involved in residential and commercial real
estate development projects ranging from group housing, senior housing, senior care,
retails and hotel. Its operations span across all aspects of real estate development, from
the identification and acquisition of land to planning, in-house construction & sale to
maintenance and resale of the property after possession. The Company has completed
more than 30 projects since inception and is currently engaged in 11 projects at
Bhiwadi(NCR), Jaipur, Jodhpur, Jamshedpur, Lavasa(Pune) and Halol(Gujarat). The
company has completed various prestigious residential projects like Ashiana
Utsav(senior Living),Bhiwadi, Ashiana Aangan, Bhiwadi, Ashiana Rangoli, Ashiana
Villas, Ashiana Garden, Ashiana Greenhill, Ashiana Residency Green, Ashiana Suncity
& Ashiana Woodland and has established its credibility in the sector.
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History[
Ashiana Housing Ltd.[3] is involved in middle to upper-middle income residential
housing projects in satellite cities and towns in India– around industrial hubs –
predominantly along the Delhi-Mumbai industrial corridor being promoted by the
Government of India. Its residential real estate development projects range from
apartments to group housing projects. In addition, it also develops limited retail and
commercial properties, including hotels as well as retirement homes for senior citizens.
The company was incorporated on June 25, 1986 under the Companies Act, 1956, as
Ashiana Housing & Finance (India) Limited. Subsequently, the name of the company
was changed to its present name in the year 2007.
As of December 31, 2014, the company completed 24 residential developments and 6
commercial developments, aggregating 10.74 million square feet of saleable area. Its
ongoing projects include:
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Ashiana Housing Limited
Type Public
Founded 1979
Founder Om Gupta
India
Products Apartments
Retirement community
Assisted living
Retail
Hotels
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Total assets INR 574.06 million (FY 2012-13)[1]
Subsidiaries Ashiana Maintenance Services, Latest Developers Advisory Limited, Topwell Projects
Consultants Limited
Website https://www.ashianahousing.com
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Vision & Mission
Vision –
To nurture an environment which brings a smile of
satisfaction to people who meet us, who live in home built
us, work with us, supply to us and invest with us.
Mission–
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Core Values
Happiness All Around
Importance to all; freedom to work and speak; being able to make a mistake; family-
like environment and good interpersonal relationships.
Transparency
Honesty ; sharing information regularly; self-belief and delivery on time.
Never Give Up
Fulfilling commitment.
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Company milestones
2017-2018
2016-2017
Successfully obtained approval from shareholders for maiden issue of NCD. ₹20
Crores was raised in the first tranche till 31st March,2016.
Started operations in Kolkata.
2015-2016
2011-2015
Listed on NSE.
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2006-2011
1997-2006
1986-1997
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NDTV Property Awards 2016 felicitated “Ashiana Dwarka” as “Budget
Apartment Project of the year “ in tier 2 cities “2017 .
2016-2019 Received CIDC Vishwakarma Awards 2017 under the category
“Achievement Award for Construction Skill Development” 2017.
Received CREDAI CSR Award 16-17 under the category “Education “2017
Recevied FICCI “category “- CSR Award for Small & Medium Enteerprises
(SME).
2015-2016
CNBC Awaaz felicitated Ashiana Housing Limited with one of the Most
Promising Company of the Next Decade.
Ashiana Utsav ,Lavasa awarded as Senior Living Project of the Year in India
by Realty Excellence Award. 13
Received Bhamashah Award in Field of Education by Govt. of Rajasthan.
2013-2014
Think Media Award for Outstanding Outstanding Corporate Social
Responsibility Work in Real Estate Sector .
2012-2013 Ashiana Utsav –Senior , Living ,Bhiwadi awarded as India’s Best Theme Based
Township based Township by CREDAI REAL ESTATE AWARDS (non-metro
Category).
Rated by FORBES’ among Asia’s 200 Best under a Billion Dollar Companies
twice in a row.
2010-2011 Rated by FORBES’ among Asia’s 200 Best Under a Billion Dolar Companies.
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Strengths & Opportunities
Execution
• Timely delivery
• In-house construction – Ensure high control over cost and quality and flexibility in
execution
• Raised capital of Rs. 200 Cr to pursue growth opportunities, further strengthen the
balance sheet.
Revenue Visibility
• Strong revenue visibility - saleable value of area sold in ongoing project : Rs. 440
Crore (AHL projects)
Brand Recognition
High Brand recall
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In-house Maintenance
• High quality maintenance at affordable rates
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RERA- The Game Changer
•Bring back customer confidence and much needed transparency in the Real Estate
Sector
•Stringent provisions like prioritised usage of customer advances for the project,
registration before any sort of advertisement, timely delivery and more accountability
for builders
•It would lead to consolidation in the industry with only serious and long term players
surviving in the long run
•Ashiana fully geared up to comply with various RERA provisions. Already practising
several RERA requirements like timely delivery, transparency and usage of funds
primarily for the project
GST
•One of the most important tax reforms in Independent India
•Improvement in GDP in the long run leading to boost in Real Estate demand as well
•Single market with ease of doing business, easy compliance, wider tax base and
improvement in productivity.
•More clarity and convenience for the buyer (VAT related complications in the Pre
GST regime)
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MANAGEMENT DISCUSSION & ANALYSIS
ECONOMY
Financial year 2016-17 was a mixed bag for the economy. The country earned the
tag of Fast Growing Large Economy of the world with a GDP Growth of 7.1%. In
first half of the year there was optimism in the country on the back normal monsoon
and increased private investment. In November 2016, Govt. announced
demonetisation by banning old `500 and `1,000 currency notes. The historical
decision made 86% of currency in circulation illegal. This impacted consumption
and demand and eventually private investment slowed down.
Outlook on the economy for next financial year is positive. Factors like falling
Inflation, receding impact of demonetisation, Budget 2017 announcements and GST
would drive growth of Indian economy going forward. Declining interest rates with
recent government stimulus announcements will push the growth of Indian
economy.
GST is expected to be applicable from 1st July, 2017 and will play most prominent
role in FY18 in Indian economy. It is biggest indirect tax reform in the country. It
will simplify indirect tax structure, bring more transactions into formal economy,
increase transparency and will eventually increase tax collection of Govt. GST
would also lower prices as it will help businesses in availing input tax credits due to
seamless transaction.
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REAL ESTATE REGULATORY ACT, 2016 (RERA)
RERA has come into effect from 1st May, 2017. It is a big reform in the real
estate sector in India. This Act is set to bring customer and other
stakeholder’s confidence back by increasing compliances and transparency in
dealings. It will help the buyer to take much more informed decision than
ever before. This will also attract investment in the sector.
The provisions of this Act require that only those projects which have all
approvals in place can be advertised and sold to home buyers. Also
information related to approvals, time taken for completion and master plan
of project have to be disclosed before the launch. Non compliance of the Act
would attract heavy monetary penalty and imprisonment.
Rules of RERA require that each project must have a separate designated
bank account. 70% of collections from customers are to be deposited in this
dedicated account. This rule will be game changer in the industry; it will help
industry in terms of ensuring timely delivery of projects, elimination of non
serious/short term players the real estate sector and bring about better and
cleaner financial management of customer advances
Many developers are dependent on the advances from buyer for the
completion of project, and funds were also diverted for purchase of land
parcels and launching new projects. Now under the new law, the developer
needs to ensure proper utilisation of money in the projects. Developers whose
balance sheet is leveraged and which are facing liquidity crunch, and are not
able to complete their unfinished inventory will suffer the most.
BUDGET, 2017
Government in Budget, 2017 announced various incentives which will boost growth of
real estate sector.
Status of Infrastructure to real estate sector - Govt has granted Infra status to
industry. This is very big boost for industry wherein gestation periods are long and
capital is in short supply. Infra status will attract cheaper and long duration capital
funds to invest in the sector. This will also help in getting approval faster for the
projects.
Tax Benefit on Long Term Capital Gain - Holding period for long term capital gains
for immoveable property has been reduced from 3 year to 2 years. This might lead to
more resale cases and hence increase in demand. It will attract more investors in the real
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estate. Also indexation base year has been shifted from April 1984 to April 2001 for the
benefit of investors.
Tax relief on unsold inventory - Real estate developers are facing problem of huge
unsold inventory. Also they had to pay tax on notional rental income from unsold
inventory. In budget Govt. has relaxed time and taxability shall arise only after one year
from receiving completion certificate.
Income Tax Act, 1961) - Eligibility limits of 30 sq. Meters (4 metro cities) and 60 sq.
Meters (other than 4 metro cities) has been laid down. Built up area has been
substituted by carpet area. Time limit for completion extended from 3 years to 5 years.
This would help developers expand their customer base and also avail tax benefits.
model (only for Individuals and HUF) - Land owner in case of joint development had
to pay tax on notional capital gain on the date of contract. In Budget 2017, Govt.
announced that land owner will pay capital gain after completion of projects. This
relaxation should improve supply of land for real estate projects
All these incentives and policies should provide a fillip to real estate industry
in the years ahead and improve sentiments in the sector.
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FACILITY MANAGEMENT
‘Forever Care’ is one of the three brand promises of Ashiana. Ashiana Maintenance Services
carries out the facilities management of all our projects. Its more of a business support activity
primary aim being to efficiently maintain the projects and earn goodwill of customers. Apart
from routine maintenance, this division also provides the value adding services of resale and
rentals and organises several customer engagement events to ensure that all residents enjoy an
active and quality life in our projects. the appreciation we have earned over the years from our
customers for our quality of maintenance is a matter of pride for us and remains as one of the
key drivers for our potential customers to buy our properties.
Completed Projects
During the year the company has completed and recognised revenue of Vrinda Gardens (Phase - I), Ashiana
Umang (Phase-I) and Gulmohar Garden (Phase III & VI) in Jaipur, Ashiana Surbhi (Phase - I), Ashiana Town
(Phase II & III), Ashiana Town Plaza in Bhiwadi, Ashiana Aangan Plaza in Neemrana, Dwarka (Phase - I) in
Jodhpur, Ashiana Navrang (Phase - I & II) in Halol and Utsav Lavasa (Phase - III) in Pune. Area delivered for
revenue recognition was 11.68 Lakhs sq. ft. in AHL and 5.97 Lakhs sq. ft. in partnerships.
We realise that in order to fulfil our Pan India aspirations to become a credible middle income
housing player we need to actively look for growth opportunities. We continued scouting for
expansion
opportunities. While we continued to explore suitable land deals, we became
more cautious after demonetisation and went into wait and watch mode.
Some of the key highlights pertaining to the business of our company, including its
subsidiaries and partnerships, for the year 2016-17 and period subsequent thereto are
given hereunder:
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c) Vrinda Gardens, Jaipur (Rajasthan): Launched Phase - III of project Vrinda
Garden comfort homes project in Jaipur (Rajasthan) comprising 3 BHK flats
with total saleable area of approximately 0.80 Lakhs sq. ft.;
Project Pipeline
(i) all title, development rights or other interest in the land is held either directly by
our company and/or our Subsidiaries and/or other entities in which our company
and/or our Subsidiaries have a stake;
(ii) wherever required, all land for the project has been converted for intended land
use; and
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The details of ongoing projects are tabulated hereunder:
Location Project Phase Economic Project Saleable Area Area Booked Expected
Name Interest Type (Lakhs sq. ft.) (Lakhs sq. ft.) Completion
Time
Gurgaon Anmol 1 65% of Revenue Share Comfort Homes 4.16 1.49 FY19
Jaipur Gulmohar Gardens 5&7 50% of Profit Share Comfort Homes 2.10 1.47 FY18
Jaipur Vrinda Gardens 2&3 50% of Profit Share Comfort Homes 2.65 1.53 FY18
Revenue Share
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MANAGEMENT DISCUSSION & ANALYSIS
The challenge in sales in the Real Estate sector continued with our company registering
a sales volume of 6.96 Lakhs sq. ft. which was lower than expectations. The average
realisation price was `3,234 vs `3,293 in FY16; decline due to change in mix, resulting
in a sales value of `22,508 Lakhs.
We clocked an EAC (Equivalent Area Constructed) of 17.39 Lakhs sq. ft. (AHL: 14.01
Lakhs sq. ft. and Partnerships: 3.39 Lakhs sq. ft.). This was excluding area built for
EWS/LIG, which is a statutory requirement and not a business activity for the company.
FACILITY MANAGEMENT
‘Forever Care’ is one of the three brand promises of Ashiana. Ashiana Maintenance
Services carries out the facilities management of all our projects. Its more of a business
support activity primary aim being to efficiently maintain the projects and earn
goodwill of customers. Apart from routine maintenance, this division also provides the
value adding services of resale and rentals and organises several customer engagement
events to ensure that all residents enjoy an active and quality life in our projects. the
appreciation we have earned over the years from our customers for our quality of
maintenance is a matter of pride for us and remains as one of the key drivers for our
potential customers to buy our properties.
Completed Projects
During the year the company has completed and recognised revenue of Vrinda Gardens
(Phase - I), Ashiana Umang (Phase-I) and Gulmohar Garden (Phase III & VI) in Jaipur,
Ashiana Surbhi (Phase - I), Ashiana Town (Phase II & III), Ashiana Town Plaza in
Bhiwadi, Ashiana Aangan Plaza in Neemrana, Dwarka (Phase - I) in Jodhpur, Ashiana
Navrang (Phase - I & II) in Halol and Utsav Lavasa (Phase - III) in Pune. Area
delivered for revenue recognition was 11.68 Lakhs sq. ft. in AHL and 5.97 Lakhs sq. ft.
in partnerships.
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Project Launches for sale
Some of the key highlights pertaining to the business of our company,
including its subsidiaries and partnerships, for the year 2016-17 and period
subsequent thereto are given hereunder:
a)Ashiana Dwarka, Jodhpur (Rajasthan): Launched Phase-II of project
Ashiana Dwarka comfort homes project in Jodhpur (Rajasthan) comprising
2/3 BHK flats with total saleable area of approximately 1.09 Lakhs sq. ft.;
Project Pipeline
Ongoing Projects Overview
1) all title, development rights or other interest in the land is held either
directly by our company and/or our Subsidiaries and/or other entities in
which our company and/or our Subsidiaries have a stake;
2) wherever required, all land for the project has been converted for intended
land use; and
3 )construction development activity has commenced.
As on 31st March, 2017, we had 24.34 Lakhs sq. ft. (57.18% booked) under ongoing
projects:
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The details of ongoing projects are tabulated hereunder:
Location Project Phase Economic Project Saleable Area Area Booked Expected
Name Interest Type (Lakhs sq. ft.) (Lakhs sq. ft.) Completion
Time
Gurgaon Anmol 1 65% of Revenue Share Comfort Homes 4.16 1.49 FY19
Jaipur Gulmohar Gardens 5&7 50% of Profit Share Comfort Homes 2.10 1.47 FY18
Jaipur Vrinda Gardens 2&3 50% of Profit Share Comfort Homes 2.65 1.53 FY18
Revenue Share
Note : Ashiana Utsav Lavasa Phase - IV construction has commenced, yet to launch for sales.
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FINANCIAL REVIEW (Consolidated Financials)
The financial statements of Ashiana Housing Ltd. for the year 2016-17 have been
prepared in accordance with Ind AS. For the purposes of transition to Ind AS, the
company has followed the guidance prescribed in Ind AS 101-First Time adoption of
Indian Accounting Standard, with 1st April, 2015 as the transition date and Indian
GAAP.
Income
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Other Income
Expenses
Purchases
Project Expenses
A Decrease of` 1,569 Lakhs or 6.21%, from 25,270 Lakhs in FY 16 to `23,701 Lakhs
in FY17 line with lower construction under AHL projects by 18.60 % (14.01 Lakhs sq.
ft. vs 17.21 Lakhs sq. ft.).
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Financial costs
Interest cost increased by `381 Lakhs, from `286 Lakh in FY16 to `667 Lakh in FY17
primarily due to interest on `20 Crs debentures issued on 31st March, 2016 and `30 Crs
issued in FY17.
Other expenses
Increase in other expenses by `133 Lakhs (6.50%), from `2,044 Lakhs to `2,177 Lakhs mainly
due to higher rental cost.
Gross Profit
At a total delivered area of 11.67 Lakhs sq. ft. (completed projects in AHL), the GP per sq. ft.
was `1,094, 39.48% (FY16: `1,030, 34%)
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Area Sales Cost of Gross Amount
recognized (` in Good Profit (` in
Particulars as Sales Lakhs) Sold (` in Lakhs)
(in Lakhs (` in Lakhs)
sq. ft.) Lakhs)
Our PBT decreased from `14,330 Lakhs to `9,148 Lakhs due to lower revenues.
Tax Expense
Our tax expense for the year reduced to ` 2,447 Lakhs vs. `3,748 Lakhs in FY16 due
to low revenue booking.
Profit After Tax (PAT includes Other Comprehensive Income, Before Minority
Interest)
As a result of the foregoing, our PAT decreased from `11,080 Lakhs to `7,277
Lakhs
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STRENGTHS AND OPPORTUNITIES
Brand Ashiana has been built over a period 30 years through impeccable track
record in execution, timely delivery, quality of construction, customer
centricity and transparency in dealings.
Ashiana has over 24.34 Lakhs sq. ft. (57.18% already booked) presently under
ongoing construction. Apart from this, we also have a pipeline of 80.97 Lakhs
sq. ft. in future projects. Future projects are those ones where construction is
yet to commence/approvals are yet to be obtained.
Revenue visibility
The company is low on debt and has a net cash position (cash/cash equivalents
are comfortably higher than debt) on its balance sheet to the tune of `12,091
Lakhs.
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In-house Maintenance
Risks are an integral part of any business. While no business can ever be
completely risk free, the management of the company takes various measures
to mitigate risks and protect interest of stakeholders . Ashiana perceives the
following inherent risks in the business:
Economic Risk
This is the risk of cyclical down turn in economic growth adversely impacting
the real estate sector which might lead to slow down in sales.
Mitigating Measure
Ashiana preserves cash during up cycles which helps it ride down cycles. Due to
strength in Balance Sheet owing to adequate cash and low gearing, company is able to
hold inventory of projects through cyclical down turns. The company is also
geographically diversified which leads to avoidance of concentration risk.
Real Estate is a capital intensive business needing huge investments in land and
working capital which might otherwise hamper smooth continuity of business.
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Mitigating Measure
Asset light model with land being considered as the key raw material and hence
warranting relatively lesser investment.
Models like Joint Development with partners to curtail capital requirements Low debt
to equity ratio (0.11:1) due to lower debt implying lower borrowing cost. Favourable
debt equity ratio with a credit rating of A (upgraded twice in last 2 years) leaves enough
headroom to borrow critical capital as and when required.
Regulatory Approvals
We require statutory and regulatory approvals and permits to execute our projects, and
applications need to be made at appropriate stages for such approvals. We further
require sanction from local municipalities, local bodies, pollution control boards as well
as clearance from airport authorities. There might be significant delays in such
approvals impacting our ability to launch a project.
Mitigating Measure
Our company tries to minimize such delays by investing in land parcels or Joint
Developments are already in place or the investments are linked to the approval
milestones. This reduces our upfront capital commitment.
We have seen a double digit YoY growth in labour costs and along with scarcity of
labour has led to time and cost overruns in several projects. The material costs have also
increaseed substantially over the last 4-5 years. The cost per square feet of saleable area
has almost doubled in the last 5 years.
Mitigating Measure
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Labour Scarcity
There has been a huge shortage of labour at project sites over the last 2-3
years. Due to success of the government MGNREGA scheme and
development of Eastern India, there has been a big reduction in the migratory
labour from states like Bihar, West Bengal & Odisha.
Mitigating Measure
The company ensures that it pays all wages on time, so that the people who
need the money for their day-to-day expenses have regular access to it. We
have improved labour efficiancy by around 60% in the last 5 years. Also, we
are working to improve living conditions of labourers to attract and retain
them. Because of these best practices, the company has fared better than
many of its competitors.
Mitigating Measure
The company mitigates this risk through simple and effective brand
communication which emphasizes our strength in middle income housing.
Moreover we also engage in various customer engagement programmes and
need based advertising. All these measures coupled with the strength of our
execution team should help us establish our brand in newer locations.
HUMAN RESOURCE
Ashiana is all about nurturing smiles and that’s what we have always done,
not just for our customers, vendors or associates but also for our employees.
Working culture of Ashiana lies in freedom to work which brings sense of
ownership among employees.
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Learning and Development (L&D)
This year, focus was on streamlining L&D process and we started as pilot process with
sales. We shortlisted Salto De Fee to help us in streamlining the L&D process and
classroom training. We also finalized our Learning Management System (Nuveda)
which will help to form a culture of blended learning.
Overall, at an average level, every individual was imparted training for 17.5 hours
during the year. 96 different training were organized in the year, Out of these, 54
trainings were around the internal processes aimed at strengthening the existing process
and in some cases, establishing the new ones. 42 different external trainings were
organized, which were focused towards strengthening the communication skills of
employees and to upgrade the level of other skills.
On technical side, under STEPS training program, 3 candidates were promoted as
junior engineer, post successful completion of 5 years long training program. 13 New
Graduate Trainee Engineers, have under gone their 10 months of ‘ON THE JOB’
training and will be learning internal process for Ashiana for another 8 months.
Through this training, we ensure that every single engineer understands the importance
of fulfilling our Brand Promise ‘On Time Delivery’.
Other than GTEs, 91 technical staff members underwent 2.7 hours of class room
training .
In track 2 reality Survey, under Consumer Connect, we stood at No 6, which clearly
reflects on development of existing competencies of employees which helps in better
connect with the customers.
Hiring/ Recruitment
While we continue to source our entry level staff from the campuses of various
Tier II & Tier III institutions across India, nevertheless, the process of hiring
has become more structured & revolves around competencies & attitude. This
year the hiring was majorly in AMSLLP. This year 20% of hiring was through
reference and our primary focus for next year would be to increase it to 50%.
The induction process is centralized at Head Office and takes around 1 to 4
weeks based on the level of entry. The process is carried forward through a
week of induction at branch/ project moving onto job shadowing / mentoring
phase till such time as the new entrant starts performing at an acceptable level
of proficiency.
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Employee Welfare
• New “Sales Care” software developed for sales team, for better data entry and
customers tracking/management.
• Planning for moving out of MPLS services. Moving on to Secure IP-Sec VPN
over public internet. This will save on cost and help in achieving least
dependency on single telecom company.
• HTTPS (Secure layer) enabled on both internal and external customers website.
www.ashianaonline.in & www.ashianamaintenance.com
• e-Approval system for PO and other purchase related approvals. This will save
time in PO approval process, when authorities are on site visits.
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INTERNAL CONTROL
The company has an adequate system of internal controls, commensurate with the
size and nature of its business, to ensure that all assets are safeguarded and protected
against loss from unauthorized use or disposal and to ensure all transactions are
authorized, recorded and reported correctly. company is maintaining function wise
Standard Operating Procedures (SOP). It has in place internal controls covering all
fields across all financial and operating functions ranging from procurement of land
to smooth execution of projects in time. Independent audit firms appointed by the
company conduct periodical audits encompassing various functions, at various
projects, branches and Head Office to ensure adequacy of internal control systems,
adherence to management policies and compliance with the applicable laws and
regulations. Their scope of work also includes internal controls on accounting,
efficiency and economy of operations. The key findings of their audit along with
implementation plan of their recommendations are discussed with the senior
management and also the Audit Committee. The Audit Committee of the Board
reviews the adequacy and effectiveness of the internal control systems and suggests
improvements for strengthening them.
Ashiana remains deeply committed to CSR activities and always taken pride
in working with lesser privileged people. Broadly, our CSR activities fall
under the heads enumerated hereunder:
Education:
Phoolwari School:
• For the year 2016-17, an average of 390 students were provided with
basic education. Extracurricular activities were organized to help the
children to learn skills which would help them throughout their life.
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• All festivals are equally celebrated at Phoolwari whether it’s national,
religious or seasonal. Children enjoyed the festivals like Holi, Diwali,
Independence Day, Republic Day etc. They are also encouraged to
celebrate other special days which have significant impact and importance
worldwide.
At Ashiana, we are proud of our health and safety record. Year after year, we
have made several conscious efforts to inculcate a safer environment and safe
place to work. As a result, number of injuries at workplace reduced
drastically over a period of time.
During the year we have focused on addressing the most important health and
safety priorities directing our activities to reduce ill health and workplace
injuries. We have concentrated on safe designs in our construction practices
and timely inspections and audits were inducted. Our performance measures
demonstrate the excellent progress we have made.
PLAN
Our aim is to set and maintain sensible and proportionate standards of health
and safety management to ensure the welfare of our human resources and
others who may be affected by our activities, and to minimise the losses
(financial and reputational) to our business from ill health and injury.
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FRAMEWORK
1. Safety Audit – A quarterly safety audit is conducted with carefully chosen points
which are discussed annually, and a wave of seriousness regarding the compliances
of the audit is spread throughout the organization. It is reflected in the reduction of
incidents/accidents over a period of time.
3. Awareness/Training – Every worker who enters the Ashiana site is made aware of
the risks and hazards of working, and also the precautions they must follow to avoid
it. We have implemented daily talks and trainings on various activities to avoid any
hazards. They are made aware about the assembly points in case of emergency and a
team is formed and ready in case of any incident.
4. Mock drills – Fire safety mock drills are conducted at site, and workers are made
aware of the protocols to follow in case of a fire.
5. Health – Routine site visits are conducted by a certified licensed doctor to monitor
the health of our human resources. Further, regular labour hutment visits are
conducted to ensure the proper living conditions of our workers.
SALES
Under the annual theme of Selling to Helping, Learning & Development of sales team
was one of the major priorities. This initiative was started with the following objectives:
• Train the sales team on the identified processes so that they can help the customers
to take the right decision
• Enable the Sales Managers to train the sales team on a regular basis
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WORK DONE UNDER THIS INITIATIVE IN LAST
YEAR
In April 2016, we started our search to find a right L&D partner, who could
guide us, hand hold us in our journey of streamlining the L& D culture in the
company. After meeting, more than 20 training companies, we finalized a
business enabling consultancy firm and we also got Manager Learning &
Development for the sales team to coordinate with the consultant and the
Ashiana. To start with, we made the training content on different processes
which are directly linked to sales and ‘Good to Go’ for any sales person in
Ashiana. The processes are:
• Soft skills:
We covered each sub process on these topics and benefit which customer gets
because of these processes. We scheduled 3 workshops (3 days each) for all
our Assistant Managers and Managers. We trained them on every process, not
only this also groomed them to train their team members in their respective
branches. We did these 3 workshops in 5 months of time. Post the workshop,
we also tracked that each member of sales team got the benefit out of it.
Way Forward
• Marketing
• Sales Processes
• Legal
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option to our employees. With the help of this tool, employees will have the
advantage to learn anytime & from anywhere. It also helps us to monitor and
analyse the effectiveness in a better way.
MARKETING
New website
We have changed the entire website last year to make it informative, crisp, navigation
friendly and mobile friendly. We also put lot of pictures and videos to make it more
customer friendly and which will help the customer to take his first level decision
online which he needs to verify through site visit. This, we also measured by seeing the
time spent by customers on website.
• Refined the gallery and bifurcated it further into under construction and
completed phases
• More focus on showing our projects and lifestyle we offer through pictures
• Online booking chart wherein customer can see the availability of units.
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REFERENCES
https://en.wikipedia.org/wiki/Ashiana_Housing
https://www.ashianahousing.com/real-estate-investors/press-releases
https://www.ashianahousing.com/download/Ashiana-Housing-Annual-Report-2016-17.pdf
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