QMS of The Company As Per Iso
QMS of The Company As Per Iso
QMS of The Company As Per Iso
Level-1
Quality Management System Manual
- Define approach and responsibility
Level-2
Quality System Procedure
- Define who? what? When?
Level -3
Work Instructions
(Quality plan,setting instructions,control plan,FMEA,Flow charts) - How?
Level – 4
Other Documentations
- Prompts reading of information. Eg: formats,check lists,master lists,tags,labels.
Control of documents
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7. Any obsolete documents are promptly removed from all points of issue and use and
retained for legal or knowledgable purposes are identified and preserved.
Engineering Specifications
Implementations includes review and ensuring updation of all documents like process
flow,PFMEA,control plan,drawings,specifications and incoming inspection plans.
Production part approval process is followed whenever the changes are made in the
customer approved drawings or if the change affects the fit
,form,function,durability,performance of the product.
Control of Records
2
Record retention
Customer specific records retention periods are agreed with each customer. Government
regulation are followed
For the applivcable records on retention period.
Management responsibility
Top management provides evidence of its commitment to the development and
improvement of the quality management system by
Process efficiency
Measurement of performance are monitored through trend analysis or other relevant
indicators for each business process to assure the effectiveness and efficiency.These trends
are reviewed during each management review meeting.
Customer focus
Measurement of performance are modified as appropriately reviewing the business plan to
improve the customer satisfaction during the review.Managing partner compares customer
satisfaction survey results with the business ponts.These reviews are held during
management review meetings.
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Customer focus efforts
Quality Policy
The organization is committed to customer satisfaction interms of quality,cost,delivery
schedule and service through technological excellence.
Organisation shall continually improve technology,process and competence of
employees.
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Quality objectives
a) The quality objectives are consistent with the quality policy including the commitment to
continual improvement.The quality objectives and measurable are defined in business
plan.The relevant functions for achieving set quality objectives are indicated in the plan.
-Develop and adopt improved technological excellence to achieve quality performance and
customer satisfaction
b) During setting of objectives and related business plan following factors are considered
1.Significant aspects and impacts related to product and process quality
2. Objectives outlined in the business plan
3.current and future needs of the organization and the customer
4.Relevant findings from management review
5.Evaluation of performance data of products and processes
6.Lessons learnt from past experiences
7.Technical feasibility,financial viability
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Quality management system planning
b)Based on the quality policy and objectives of the quality management system are
reviewed whenever the changes are made with minimum of the following.
1.Major changes in organization
2.New process introduction
3.New plant/additional plant introduction
4.Mass recruitment
5.Any special process introduction
6.Changes in the international standard
7.Major layout changes
8.Customer requirements
Organisational functioning
(Refer organization chart)
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Responsibility/Authority
Managing partner/Partner administration / Partner technical
Responsibility
1.For overall functioning of the organizational business including financial matters.
2.For complying with quality management standards for achieving quality policy and
objectives
10.To identify and maintain statutory norms with all legal labour and other government
departments.
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Authority
2.To initiate new business opportunities and authorize unit head for all functions of quality
management system and statutory requirements.
General Manager
Responsibility
1.For smooth and efficient running of organization under his control in consultation with
partners
2.To provide overall direction to quality management system and monitors regularly
5.Lead the products,process and system development efforts to ensure continued growth
and diversification
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8.Provide resources
11.To keep cordial industrial relations between the employees and the management.
Authority
1.To select,recruit and provide human resources as per job reqirements
2.To approve various training programmes
3.To take corrective and preventive actions on all aspects of the business
4.To set quality objectives and related training process design and development / selection
of special characteristics.
Management Representative
Responsibility
1.To issue,control of all quality management system documents and to maintain the records
till retention.
2.Track progress of all business plan.
3.Initiate customer satisfaction survey through marketing
4.Ensure quality policy is understood and implemented by all.
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5.Co-ordinating and resolving quality matters arising within organization,with
customers,sub contractors,suppliers and with certifying authority.
Authority
1.To ensure that quality management system is established,
Implemented and maintained in accordance with
ISO/TS:16949:2009
2.To organize management review meetings and focus the organization towards the critical
issue affecting Quality management system.
3.To report the status of quality system to top management
4.To organize internal quality audits and ensure compliance with the documented system.
5.Control of quality system documents and to liaise with the external parties on matter
relating to quality management system and certification body/quality system registrar.
System co-ordinator
Responsibility
1.To assist General manager in all quality management system activities
2.Identify,update and ensure compliance of all statutory requirements regarding quality and
communication to relevant functions
3.Co-ordinate to develop,update and implement various
Procedures and systems to ensure good product quality
And customer satisfaction
4.To track,collect and analyse measurement of performance
and audits results to check effectiveness of operational controls.
5.To arrange calibration of inspection and test equipments as appropriate
6.Maintain quality records and co-ordinate with different functional incharges in
maintaining records.
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Authority
-To organize and co-ordinate various audits and feedback to management.
Responsibility
1.To actively participate in the process of Failure Mode Effect Analysis
2.Define key quality parameters,acceptance criteria for product as per inspection standards
or limit samples or as agreed during technical discussion minutes and track them
effectively through inspection and test activity.
3.Provide training need inputs from quality perspective and to train the operators as
appropriate.
4.Control further processing,delivery or installation of nonconforming product until the
deficiency or unsatisfactory condition has been corrected.
5.Analyse any non conformance related to product quality
decide and implement corrective and preventive actions
through production incharge and suppliers
6.Inspection and testing of incoming raw materials,components and packaging items as
appropriate
7.Analyse of customer complaints and handling them in co-ordination with cross functional
team by using statistical tools
8.To maintain identification and traceability requirements
as applicable including follow of FIFO system.
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9.Plan and ensure incoming parts quality through process audits at suppliers end.
10.Maintain quality records.
Authority
1.To stop production if the quality is not satisfactory and likely to generate high rejections
and wastages
2.To develop,implement programs and procedures for eliminations of significant aspects.
Purchase Executive
Responsibility
1.To ensure timely supply of materials as per production requirements for continuous
production
2.Identifying new materials / suppliers and products that may be required by the company
3.To co-ordinate with customers and maintaining logistic related data
4.To identify the training needs / resources needed for effective functioning of his area
5.Maintain quality records
6.To identify,evaluate,develop suppliers and reevaluate them as appropriate.
7.Initiating,implementing and maintaining quality management system in his area of work.
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Authority
1.To verify and approve purchase orders of all items and equipments.
(raw materials,components,packaging and engineering items)
2.To receive product requirements from customers and communicate to production
3.To do vendor rating in co-ordination with QA & production
4.Initiating corrective and preventive actions as appropriate
Based on QA / production feedback.
5.To check for adequacy of inputs,seek and obtain clarifications if required from concerned
person.
6.To ensure timely preventive maintenance schedules are met.
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7.Ensure resources required for process of product realization and identify training needs in
his area of operation
8.For overall quality,productivity,efficiency of products and overall house keeping of the
plant.
9.Data collection
10.Control further processing,delivery or installation of nonconforming product until the
deficiency or unsatisfactory condition has been corrected.
11.Maintain quality records (records of product inspection,process inspection,part approval
records,rework and reinspection records)
12.To train the operators.
Authority
1.To make changes in production plan and other planning outputs
2.To review the performance against the plan and identify
the success and opportunities for improvement.
3.To stop production if the quality is not satisfied
4.To prepare,review procedures,work instructions,setting instructions and other documents
related to his ares of operation.
Incharge Maintenance
Maintenance Assistant
Responsibility
1.To plan/schedule/carryout preventive maintenance and
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Overhauling activity of the m/c’s and facilitate the factory including generators and
compressors.
2.To initiate and ensure continual improvements in QMS
Corrective and preventive actions in co-ordination with production.
3.Control further processing,delivery or installation of non conforming product until the
deficiency or unsatisfactory condition has been corrected
4.Maintain quality records in his area of operation as required by QMS
5.To maintain repair and storage of fixtures,jigs,and tools.
Authority
1.To approve/reject,outsourced m/c parts,general stores,tools ..etc.,
2.To take m/c /equipments under planned PM/overhauling in consultation with incharge
production and G.M
Shift Incharge
Responsibility
1.Comply with instructions,applicable to the work area and production schedules as
planned by A.M / Production I/C
2.Initiate,recommend and provide solutions to the problems in their areas
3.Comply with defined procedures ,work instructions,setting instructions,control
plans,quality plans..etc., to produce quality product and reduce/eliminate rework/wastage.
4.Carryout corrective and preventive actions against non-conformances and potential non-
conformances.
5.For overall quality,productivity,efficiency of products
and overall housekeeping of the plant.
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6.Control further processing,delivery or installation of non-conforming product until the
deficiency or unsatisfactory
Condition has been corrected.
7.To educate line operators/workman and including a sense of pride for making good
quality components and finished product.
8.Maintain quality records related to QMS in his area of work
9.To carryout work as per instructions of superior and suggest on continual improvements.
Authority
1.Review work instructions on an ongoing basis and report findings /suggestions for
improvement if any,to A.M
2.Initiate corrective and preventive actions.
3.To stop production in the event if production m/c is malfunctioning and likely to affect
quality of the product,likely to generate high rejection and wastage.
4.To change ,m/c settings as per setting instructions and work instructions.
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5.To dispatch finished product against purchase order and monitoring delivery
performance.
6.Receipt,issue and reconciling of job work materials(if any)
7.Data collection for supplier rating with respect to suppliers.
Authority
1.To sign receipt note,delivery challan and invoice..etc.,
2.To receive and verify incoming and outgoing materials
3.To keep /reconcile the materials given for production.
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1.To work as per work instructions,setting instructions,and quality plan
Purchasing process
The organization ensures that the purchased products are confirmed to the specified
purchase requirements.It evaluates and selects the suppliers based on their ability to supply
product in accordance with specified requirements.The type and extent of control is
dependent on the effect on subsequent realization process and their out put.
Regulatory Conformity
The organization ensures that all purchased products or a material used in the product
conforms to applicable statutory and regulatory requirements.
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Supplier QMS Development
Materials are procured only from approved suppliers.
Organisation ensures that the materials purchased from suppliers who established QMS/ or
having road map towards establishing the QMS.Otherwise the organization collects the
information regarding the supplier reliability on quality,cost,commitment on delivery
schedules and other relevant data and approved by technical person of organization based
on the importance of product supplied.
Purchasing Information
Purchasing documents such as purchase orders contain information clearly describing the
product to be purchased including wherever appropriate.
1.Requirements for approval of product,procedures,
processes and equipment
2.Requirements for qualification of personnel.
3.QMS requirement – Organisation ensures the adequacy of specified requirements
contained in the purchasing documents prior to release to the suppliers.
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With incoming product quality plans &/or verified as per procedure for monitoring and
measurement of product /prdcess standards.
Supplier Monitoring
The organization monitors the following for suppliers of performance
1.Delivered product conforming to requirements
2.Customers disruptions including field returns
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Control of production and service provision
The organization carry out production and service provision under controlled
condition,which shall include,as applicable
1.The availability,of information that describes the characteristics of the product.
2.The availability of work instructions as necessary
3.The use and maintenance of suitable equipment
4.The availability and use of monitoring and measuring equipment
5.The implementation of monitoring and measurement.
6.The implementation of release,delivery and applicable
Post-delivery activities.
The planning,process control is carried out as sated in respective,setting instructions/work
instructuions.
Maintenance is carried out as per the preventive
maintenance schedules and plans.The records pertaining to these are maintained as per
procedures for control of records.
Control plan
The organization ensures and develops control plans
1.As stated by the customer &/or as stated by specification
2.Pre launch and production that takes into account the manufacturing process FMEA
output
The control plan shall –
1.Lists the controls used for the manufacturing the process control
2.Includes the methods for monitoring of controls exercised
over special characteristics defined by both the customer and the organization.
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3.Includes the customer required information
4.Initiates the specified reaction plan when the process becomes unstable or not statistically
capable.
Control plans are reviewed and updated when any change occur affecting
product,manufacturing process,measurements,logistics,supply sources or PFMEA,customer
approval is obtained after review or update of the control plan.
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2.Packing and preservation of equipment,tooling and gauging
3.Availability of replacement parts for key manufacturing
Equipments
4.Documenting,evaluating and improving maintenance objectives
It includes predictive maintenance methods for continual improvement effectiveness and
efficiency of the production equipment.
Production Scheduling
Customer requirements are received by the marketing/customer and communicated through
E-mail /hard copy to production and QA.The production schedule is prepared by I/C
production taking into consideration the equipment availability and material availability.
Major amendments on the customer schedule are discussed
and communicated to customer and the planning made accordingly.
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Feed back information from service
Field failures and customer complaints are received by I/C
quality and informed to all relevant persons for disposition of affected material and
corrective or preventive actions The trends of customer complaints are discussed in the
MRM.
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All the in-process components are identified using suitable tags which indicate the
date/shift,and next operation stage unless the operation flow is of a single piece nature and
there is no intermediary stocking or batch processing.The colour of tag indicates the state
of material.
Eg:Green tags for good components.Yellow tags for awaiting disposition and Red for
rejection.
The components serial where traceability is required will be noted in the production report
(records) for future references
in case of customer specific requirement.
Customer property
The organization exercises care for customer property while it is under their incharge.The
organization shall identify,verify,protect and safeguard customer property provided for use
or incorporated into the product.If any customer property is lost,damaged or otherwise
found to be unsuitable for use,the organization shall report this to the customer and
maintain records.
Customer property includes intellectual property and personal data and returnable
packaging .
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Customer owned tools and gauges are identified as per the list and maintained by the I/C
production and store.The tools are clearly identified as belonging to the customers.
Preservation of product.
The organization preserves conformity of product during
internal processing and delivery to the intended destination
this includes identification,handling,packaging,storage and\protection.It also preserves the
constituents parts of the product if required.
In receipt stores and finished goods area,FIFO system are followed.
Packaging
Packing,packaging and marking are based on the TDM done with the customer or IF
customer doesnot specify any particular packing or labeling,standard packaging is done.
Delivery
Parts are delivered to the customer through transporter/agency as agreed with customer.
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The organization determines the monitoring and measurement to be undertaken and the
monitoring and measuring equipment needed to provide evidence of conformity of product
to determined requirements.
The organization establishes processes to ensure
that monitoring and measurement is carried out in
a manner i,e., consistent with the monitoring and
measurement requirements.
Where applicable measuring and monitoring equipment
1.Be calibrated or verified at specific intervals or prior to use against measurement
standards traceable to international
or national measurements standards ; where no such standards exists the basis used for this
calibration are to be recorded.
2.Be safeguarded from adjustments that would invalidate the calibration.
3.Be identified to enable the calibration status to be determined.
4.Be safeguarded from adjustments that would invalidate the measurement results.
5.Be protected from damage and deterioration during handling,maintenance and storage.
The organization also assesses and records the validity of previous measuring results when
the equipment is found not conform to the requirements.It takes necessary action on the
equipment and the product affected if any.
Calibration/Verification Records
Calibration records for all linear measuring equipments are maintained by the
organization.Calibration records show the following details.
1.Gauge number
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2.Verification results (bias,linearity,uncertainity) as received
3.Verification results after adjustment,if applicable
4.Condition of the gauge as received
The validity of the previous inspection results if the monitoring and measuring equipment
was found out of calibration is assessed and recordedas applicable.the same is notified to
customer.
Laboratory Requirements
Internal Laboratory
The organization has its own product testing facility and performs testing and inspection
activity as required by the customer.
External Laboratory
Accredited laboratories are used for the calibration of master Monitoring and Measuring
Device traceable to National/International standards.If the accredited facility not available
then equipment manufacturer guidelines shall be used, such as users manual ..etc., which is
acceptable to the customer.
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Statistical tools which are to be used for controlling the process are identified during
advanced product quality plan
Process and corrective and preventive actions process by the CFT.Statistical tools planned
to be used are mentioned in the control method column of the control plan.
Internal Audit
The organization has established a process for performing
internal audits of the QMS and related processes.
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1.The QMS conforms to the requirements of this international standards
ISO/TS:16949:2009
2.QMS has been effectively implemented and maintained
3.The internal audit process is based on the status and importance of the activities,areas or
items to be audited and the results of previous audits.
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Process audit conducted by the CFT themselves as a self audit and by other auditors as per
schedule.These audits
are designed to look for gaps in the actual practice and the documented standard operating
procedure and work instructions and ensure these gaps are bridged.
Product Audit
The organization audits product at appropriate stages of production and delivery to verify
conformity to all specified requirements, such as product dimensions,functionality( as
applicable) packaging and labeling at a defined frequency.
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Monitoring and Measurement of Manufacturing Processes
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and approved by the authorized personnel or customer prior to release of the product.It is
ensured that until all specified activities are completed,the products not being released to
customer.
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Customer information and customer waiver
Whenever the product specification and process specification are changed temporarily from
the one originally approved by the customer and incases which affect the form,fit function
or performance or product then customer approval is obtained before sending the product.
This applies equally to the purchased product.Organisation agrees with any requests from
suppliers before submission to the customers.These information/action are recorded as
appropriate.
Analysis of Data
The organization collects and analyses appropriate data to
determine the suitability and effectiveness of the QMS
and identify improvement that can be made.This includes data generated by measuring
and monitoring activities and other sources.
The organization provides the analysis of data relating to
Customer satisfaction/issues
Conformance to product requirement
Characteristics and trends of processes and products including opportunities for
preventive action.
Suppliers
Wherever possible, analysis of data is demonstrated
through graphical representationand displayed in concerned functional areas
aiming to be known to all
employees.
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Trends in quality and operational performance are compared with program towards
objectives ( Business plan & Measurement of Performance) that lead to action to support
the
Development of priorities for prompt solutions to customer related problems.
Determination of key customer related trends and co-relation for status
review,decision making and long term planning.
An information system for the timely reporting of product information arising from
usage.The date compared with those of appropriate bench mark &/ or
Competition as applicable.
Improvement
Continual Improvement
The organization continually improve the effectiveness of the QMS through the use of the
quality policy,objectives
audit results,analysis of data,corrective and preventive action and management review.
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Records of the results of action taken
Reviewing the effectiveness of the corrective action taken.
Problem Solving
Customer Complaints
Initially existing part of FMEA is checked to see whether the customer complaints /
manufacturing problems are listed as failure modes.If the problem are listed,the causes of
failure modes/problems are obtained from the FMEA.
Further analysis is done to identify which cause could have resulted in the
problems.Current process controls are determined for that cause and suitable corrective
action are initiated either to improve the controls or to introduce new controls to detect or
prevent the cause.
Incase,the problem/cause can’t be determined bu using FMEA,then CFT initiates analysis
and corrective action.
Preventive Action
The organisation determines action to eliminate the causes of potential nonconformities
inorder to prevent their occurrence.Preventive action is appropriate to the effects of the
potential problems.
The documented procedure is established for preventive action including requirements for
(based on customer feedback)
Determining potential nonconformities and their causes
Evaluating the need for action to prevent occurrence of nonconformities.
Determining and implementing action needed by reviewing PFMEA,flow
charts,and control plan
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Records of results of action taken
Reviewing the effectiveness of the preventive action taken.
The organisation has established a procedure for corrective action and preventive
action.The records pertaining to the corrective action and preventive action is
maintained as per procedure for control of records.
Resource Management
Provision of Resources
To implement and improve the processes of the QMS,and continually improve its
effectiveness
To enhance customer satisfaction by meeting customer requirements.The needs are
reviewed for each new product / changes by the CFT team and intimated to partner
administration for the management support and resources.
Human Resources
The organisation ensures that the personnel performing work concerning the product
quality are competent interms of their education,training skills and experience.System
coordinator maintains competency requirements and charts for all levels in co-ordination
with assistant managers.
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Maintain appropriate records.of education,training skills and experience.
Training
The organisation has established and maintained documented procedures for identifying
training needs and achieving competencies of all personnel performing activities affecting
product quality.
Personnel performing specific assigned tasks are qualified as required with particular
attention to the satisfaction of
Customer at all levels of organisation.
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Evaluates the extent to which its personnel are aware of the relevance and
importance of their activities and how they contribute the achievement of the
quality objective.
System of rewarding the employees for their valuable contribution / suggestion to
improve quality,productivitywaste elimination and system improvements.
Infrastructure
The organisation identifies,provides and maintains the facilities needed to achieve
conformance to product requirements.This includes –
Buildings,work space and associated utilities
Process equipment,both hardware and software
Transport and communication or Information system.
Contingency Plans
These plans are prepared by the assistant manager production and quality in consultation
with G.M to take care of key machineries and equipments failure.Utilities
interruptions,labour shortages and major field returns to reasonably protect the customer
requirements.
Work Environment
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The organisation determines and manages the work environment needed to achieve
conformity to product requirements and monitored where the work affects the quality of
products.
Personnel Safety
Safety instructions are provided at the accident prone areas.Safety equipments/personal
protective equipments are
Provided at appropriate area,such as welding.As a preventive
Measure where practicable mistake proofing methods are introduced to avoid accidents.
Management Representative carries out periodical inspection on the government,safety and
regulatory requirements with the help of appropriate competent persons.
Cleanliness of premises
Cleanliness and housekeeping is maintained and monitored by all the area-in-charge
persons.
Product Realisation
While planning the processes for realization,organisation ensures that it is consistant with
the other requirements of the QMS and determines the following.
Quality objectives and requirements for the product.
The need to establish processes, documentation,and provide resources specific to
the product.
Verification,validation,monitoring inspection and test activities specific to the
product and the criteria for acceptability of the product.
Records those are necessary to provide evidence that the realization processes and
resulting product fulfill requirements.
The above are addressed in QMS and respective quality system procedure before starting
the product realization process.
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Bill of material is considered for planning product realization as per list provided by the
customer.
Acceptance Criteria
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The organisation establishes the acceptance criteria for the products which is documented
in the inspection standardsby tolerances or limit samples.Where required the acceptance
criteria may be agreed with the customer in the form of TDM.Organisation uses “Zero
defectives” as acceptance criteria for the attribute sampling plan wherever it is used.
Confidentiality
The organisation ensures confidentiality of the customer contracted products being
developed and related product information.
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Significant and critical characteristics are identified during FMEA based on the severity
number.The significance or critical nature of the characteristic is determined by the CFT
based on RPN and the component s of it taken into consideration the process capability and
controls in vogue.
Contol plans,process drawings and incoming inspection plansare marked with special
characteristic symbol.CFT shall identify the special characteristic on process drawings and
control plans.
Customer communication
Drawings and specifications and product information
New product queries and customer engineering changes
Delivery conditions/scheduling
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Pricing related isssues
Customer complaints and feed back
Field failures
Concessions and process change requests
Communications to customer is done through letters,e-mail,Telephonic media
Multidisciplinary Approach
This approach is utilized for product realization and personnel involved are reformed
in process design and development plan.
Personnel from manufacturing,engineering,quality,
production,marketing and purchase are involved as appropriate.
Multidisciplinary team plans for product realization activities including –
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Development and review of FMEA and including actions to reduce potential
risk.
Development and review of control plan
The product desigl input data are identified,documented and reviewed during
feasibility review.During the feasibility review following inputs are considered.
Componentdrawings,specifications,standards,
special characteristics list
Sample submission date
Business proposal price targets
Packaging specifications
Production targets,CPK & PPM.
Customer specific,process requirements If,any
Experience from similar previous development and error proofing
methods.
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Special Characteristics
Significant and critical characteristics are identified during PFMEA based on the severity
number. The significance or critical nature of the characteristic is determined by the
CFT based on the severity of effects of the failure to meet the design requirements of the
components ,in field to the customer and to the next operation or assembly taking into
considerationthe process capability and controls in vogue.
This is done over and above the specifications of special characteristics given by the
customer control plans,process drawings,and incoming inspection plans are marked with
the special characteristic symbol.CFT is responsible for identification of product special
characteristics in the product drawings and control plans.
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After finalization of commercial offer for customer
After completion of the process design
After prototype testing and approval
After production process trials.
All process design reviews are documented and the review
records are maintained by CFT.
Monitoring
The status of the APQP processes are analysed interms of timing,quality and quantity wise
issued and the results submitted to management review by the CFT leader /MR.
Prototype Programming
The organisation manufactures plastic moulded components and autoelectrical assemblies
as per customer requirements and doesnot design products.
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The organisation uses Product part approval process during the approval of the production
trial run samples of new product.During this process if any customer specific format needs
to be used,the CFT ensures that the documentation is done as per the customer specific
formats.
Levels of submission and number of samples of PPAP is agreed with the customer during
the TDM in phase-I of APQP.
CFT ensues that the necessary documents according to the level of submission are
submitted to the customer and product approval obtained.
The part approval documentation is maintained by respective production area incharge.
This product and manufacturing process approval procedure is also applicable to suppliers.
GLOSSARY
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QA – Quality Assurance
Rev – Revision
QSP – Quality System Procedure
PDN – Production
MAT – Materials
TRG – Training
SQC – Statistical Quality Control
GM – General Manager
HR – Human Resource
CA & PA – Corrective & Preventive action
IA - Internal Audit
MRM - Management Review Meeting
NC – Non Conformance
APQP – Advanced Product Quality Plan
CFT – Cross Functional Team
NC - Non Conforming Product
MNT – Maintenance
CSP – Customer Supplied Product
CAL – Calibration
I /C – Incharge
PO – Purchase Order
QP – Quality Plan
BOM – Bill Of Materials
PM – Preventive Maintenance
P&A – Personnel & Administration
CIP – Continuous Improvement Plan
DC – Delivery Challan
GRN – Goods Receipt Note
NCR – Non conformance Report
QM – Quality Manual
MKT – Marketing
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MP – Managing Partner
CR – Customer Representative
SOP – Standard Operating Procedure
PPAP – Product part Approval Process
MOP – Measurement of Performance
P / FMEA – Failure Mode Effect Analysis
( P – Potential)
CP - Control Plan
RPN – Risk Priority Number
PPM – Parts Per Million
IATF – International Automotive Task Force
WS – Weld Strength
L&R – Left & Right Terminal
TS – Technical Specification
WI – Work Instruction
ISIR – Initial Sample Inspection Report
TDM – Technical Discussion Minutes
MMD – Monitoring and Measuring Device
PFC – Process Flow Chart
CPK – Process Capability Index
FIFO – First-in-First out
PPE – Personnel Protective Eqipment
ECF – Electrode Change Frequency
FTS – Foot Toggle Switch
AM – Assistant Manager
QA – Quality Assurance
PDN – Production for Centralised /
General Production Activity
RG – Regulator line
RF – Rectifier line
BHA – Brush Holder Assembly
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MDG – Injection Moulding
MNT – Maintenance
MI – Measuring Instruments
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CHAPTER - 5 McKINSEY 7S MODEL
APPLIED TO SHASHWATI
PLASTICS
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CHAPTER - 5
4.1 Strategy
The plan devised to maintain and build competitive advantage over the competition
Shaswati plastic has adopted the strategic action plan keeping in the mind the following.
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How do we deal with competitive pressure?
How are changes in customer demands dealt with?
How is strategy adjusted for environmental issues?
4.2 Structure
The way the organization is structured and who reports to whom .On the following guide
lines shaswati plasichas organized its structure.
4.3 Systems
The daily activities and procedures that staff members engage in to get the job done.
Shaswati plastics systems are based on the following criteria
What are the main systems that run the organization? Consider financial and HR
systems as well as communications and document storage.
Where are the controls and how are they monitored and evaluated?
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What internal rules and processes does the team use to keep on track?
Also called "superordinate goals" when the model was first developed, these are the core
values of the company that are evidenced in the corporate culture and the general work
ethic.Shaswati plastics has developed the shared values on the following conditions
4.5 Style
Shaswati plastic has adopted its leadership style by incorporating the following
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4.6 Staff
The employees and their general capabilities are represented by the staff
structure.Shaswati plastics has considered the following while making the team.
4.7 Skills
The actual skills and competencies of the employees working and also needed for the
company is calculated on the following conditions .
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GLOSSARY
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NC – Non Conformance
APQP – Advanced Product Quality Plan
CFT – Cross Functional Team
NC - Non Conforming Product
MNT – Maintenance
CSP – Customer Supplied Product
CAL – Calibration
I /C – Incharge
PO – Purchase Order
QP – Quality Plan
BOM – Bill Of Materials
PM – Preventive Maintenance
P&A – Personnel & Administration
CIP – Continuous Improvement Plan
DC – Delivery Challan
GRN – Goods Receipt Note
NCR – Non conformance Report
QM – Quality Manual
MKT – Marketing
MP – Managing Partner
CR – Customer Representative
SOP – Standard Operating Procedure
PPAP – Product part Approval Process
MOP – Measurement of Performance
P / FMEA – Failure Mode Effect Analysis
( P – Potential)
CP - Control Plan
RPN – Risk Priority Number
PPM – Parts Per Million
IATF – International Automotive Task Force
WS – Weld Strength
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L&R – Left & Right Terminal
TS – Technical Specification
WI – Work Instruction
ISIR – Initial Sample Inspection Report
TDM – Technical Discussion Minutes
MMD – Monitoring and Measuring Device
PFC – Process Flow Chart
CPK – Process Capability Index
FIFO – First-in-First out
PPE – Personnel Protective Eqipment
ECF – Electrode Change Frequency
FTS – Foot Toggle Switch
AM – Assistant Manager
QA – Quality Assurance
PDN – Production for Centralised /
General Production Activity
RG – Regulator line
RF – Rectifier line
BHA – Brush Holder Assembly
MDG – Injection Moulding
MNT – Maintenance
MI – Measuring Instruments
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