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    Alliecovello Resume

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    This document contains a summary of Allie Covello's background and experience. It includes her contact information, a brief description of her professional strengths and passion for customer experience, and a summary of her work history in operations management roles of increasing responsibility at Farm Bureau Mutual Insurance Co. of Michigan from 2008 to present. It also lists her education credentials and experience serving on the boards of HDI Western Michigan and ARMA Mid-Michigan Chapter.

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    Alliecovello Resume

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    api-310731929
    103 views2 pages
    This document contains a summary of Allie Covello's background and experience. It includes her contact information, a brief description of her professional strengths and passion for customer experience, and a summary of her work history in operations management roles of increasing responsibility at Farm Bureau Mutual Insurance Co. of Michigan from 2008 to present. It also lists her education credentials and experience serving on the boards of HDI Western Michigan and ARMA Mid-Michigan Chapter.

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    This document contains a summary of Allie Covello's background and experience. It includes her contact information, a brief description of her professional strengths and passion for customer experience, and a summary of her work history in operations management roles of increasing responsibility at Farm Bureau Mutual Insurance Co. of Michigan from 2008 to present. It also lists her education credentials and experience serving on the boards of HDI Western Michigan and ARMA Mid-Michigan Chapter.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    103 views2 pages

    Alliecovello Resume

    Uploaded by

    api-310731929
    This document contains a summary of Allie Covello's background and experience. It includes her contact information, a brief description of her professional strengths and passion for customer experience, and a summary of her work history in operations management roles of increasing responsibility at Farm Bureau Mutual Insurance Co. of Michigan from 2008 to present. It also lists her education credentials and experience serving on the boards of HDI Western Michigan and ARMA Mid-Michigan Chapter.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    of 2

    ALLIE COVELLO

    https://alliecovello.weebly.com
    517-712-6052
    227 Brook St., Eaton Rapids, MI 48827
    [email protected]

    To use my passion for customer experience and innovation and ten plus years of
    operations management experience in a challenging executive role.

    Core Professional Strengths

     Customer focus
     Leadership abilities
     Written and oral communication skills
     Analytical and critical thinking skills
     Strategic thinker
     Employee motivation and mentoring
     Dependable, responsible and punctual
     Performance driven
     Innovative

    Experience

    Farm Bureau Mutual Insurance Co. of Michigan


    Director, Policyholder Services (IT Response Center, Personal Policy Services and
    Imaging and Mailing Services)
    2016 – Present
     Plan and direct all strategic and operational functions within span of control
    in innovates ways
     Lead and develop a successful management team dedicated to customer experience
     Manage vendor relationships for effective partnerships
     Voice of the customer on the business owner team for core system transformation
    project
     Set and manage to budget
     Sponsor and manage corporate and divisional projects
     Mentor employees throughout the organization
     Strong knowledge of company policies and procedures
     Advise management team on employee recognition and employee issues

    Manager, Imaging and Mailing Services


    2010 – 2016
     Implemented or streamlined processes to gain efficiencies, provide superior
    customer service and reduce expenses
     Developed and motivated team members in order to meet service standards
    regularly
     Focused on team building and maintaining employee moral
     Managed projects for the department
     Cultivated excellent relationships with vendors, maintaining ongoing
    communication and facilitating solutions to address concerns
     Work cohesively with members throughout organization
     Recruited, interviewed and hired for all vacancies within the department
     Provided timely and valuable performance appraisals for a large staff
     Budgeted and monitored all department expenses and participated in the
    budgeting and monitoring of all expenses related to outgoing mail
    Technician II – PC Processing
    2009 – 2010
     Developed and facilitated department training for Professional Development
    Plans
     Member of the Mentoring Team
     Managed rejected applications for personal lines
     Compiled month-end reports for management
     Instrumental in creating the vision and mission statements for department
     Created process efficiencies

    Technician I – PC Processing
    2008 – 2009
     Developed new procedures for tracking State of Michigan expenses
     Implemented changes of several Eforms
     Ordered MVRs and Title Checks

    Education

    Insurance Institute of America


    CPCU, expected completion December 2020
    Associates in General Insurance, October 2009

    Western Governors University, Salt Lake City, UT


    MBA in Information Technology Management, January 2020

    Siena Heights University, Adrian, MI


    BA in Multidisciplinary Studies, October 2015

    Board Participation

    HDI Western Michigan,


    President, January 2019 – Present
     Lead/schedule board meetings
     Support board members and initiatives
    VP of Special Programs, April 2017 – December 2018
     Participate in the planning and execution of several chapter events each year
     Facilitate the annual awards program including calls for nominations, review of
    candidates and winner selection

    ARMA Mid-Michigan Chapter, Treasurer 2013 – 2016


     Participate in the planning, organizing and execution of monthly education
    sessions
     Manage registration and collection of registration fees for all board sponsored
    events
     Manage chapter finances and provide monthly reports
     Create annual budget for presentation to and approval by Board
     Recruit new members

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