TROUBLESHOOTING

GUIDE
TABLE OF CONTENTS P.1
INTRODUCTION............................................................................................................ 4
About This Guide...................................................................................................................................................................... 4
The Art of Troubleshooting.................................................................................................................................................. 4

TROUBLESHOOTING TOOLS...................................................................................... 5
Digital Multimeter......................................................................................................................................................................5
DMP Tech App............................................................................................................................................................................5

BUILT-IN TOOLS........................................................................................................... 6
Onboard Diagnostics.............................................................................................................................................................. 6
Panel Diagnostics Menu......................................................................................................................................................... 6
Accessing the DIAGNOSTICS Menu.................................................................................................................................. 6

THINGS TO KNOW....................................................................................................... 7
DMP Feature Codes..................................................................................................................................................................7
DMP Feature Code Menu Items...........................................................................................................................................7
Common Voltages.....................................................................................................................................................................7
Maximum Auxiliary Power Outputs................................................................................................................................... 8
Wiring an Auxiliary Power Supply..................................................................................................................................... 8
Resistor Values.......................................................................................................................................................................... 9
How to Determine Resistor Value...................................................................................................................................... 9
Output Information.................................................................................................................................................................10
Annunciator Outputs.............................................................................................................................................................10
Addressing Devices................................................................................................................................................................10
Troubleshooting the 866 Style W Notification Module............................................................................................ 12

CLEARING SYSTEM MESSAGES................................................................................13

Phone Line 1 Trouble.............................................................................................................................................................. 13
Phone Line 1 Trouble XT30 and XT50 panels............................................................................................................... 13
Phone Line 1 Trouble- XR150, XR550 Panels................................................................................................................14
4-Wire Bus Trouble.................................................................................................................................................................14
Transmit Fail.............................................................................................................................................................................. 15
Transmit Trouble...................................................................................................................................................................... 17
System Trouble......................................................................................................................................................................... 18
System Busy.............................................................................................................................................................................. 18
Battery Trouble.........................................................................................................................................................................19
Tamper Trouble.......................................................................................................................................................................20
Wireless Trouble......................................................................................................................................................................20
COMMON KEYPAD MESSAGES......................................................................................................................................... 21

TROUBLESHOOTING GUIDE: | DIGITAL MONITORING PRODUCTS LT-1866 2

TABLE OF CONTENTS P.2
COMMON TROUBLESHOOTING............................................................................... 22
Can’t Get into Local Programming.................................................................................................................................. 22
Panel Won’t Arm..................................................................................................................................................................... 23
HOW AN AREA SYSTEM WORKS...................................................................................................................................24
How to Arm and Disarm a Panel......................................................................................................................................24
Display Doesn’t Clear After an Alarm............................................................................................................................. 25
Can’t Silence Bell/Siren........................................................................................................................................................ 25
Panel is Armed, Zones Do Not Trip.................................................................................................................................26
Can’t Disarm.............................................................................................................................................................................26
Door Access Troubleshooting...........................................................................................................................................26
Troubleshooting Using the Transmitter Survey LED................................................................................................ 27
survey LED observed RESULTS........................................................................................................................................ 27
General Wireless Troubleshooting................................................................................................................................... 27

XR150/550 DIAGNOSTICS MENU............................................................................ 28

TEST LX-BUS ......................................................................................................................................................................... 28
LX-Bus Numbers..................................................................................................................................................................... 28
How TEST LX-BUS Works...................................................................................................................................................29
ZONE FINDER ........................................................................................................................................................................29
ZONE STATE ...........................................................................................................................................................................30
LX-BUS STATUS......................................................................................................................................................................30
X-BUS........................................................................................................................................................................................... 31
MAC ADDRESS......................................................................................................................................................................... 31
SERIAL NUMBER..................................................................................................................................................................... 31
LOADER VERSION.................................................................................................................................................................. 31
CURRENT FLASH.................................................................................................................................................................... 31
COMM STATUS........................................................................................................................................................................ 32
CELL SIGNAL........................................................................................................................................................................... 32
ACTIVATE CELL...................................................................................................................................................................... 32
PC PROGRAMMING............................................................................................................................................................... 32
Test Z-Wave.............................................................................................................................................................................. 32
Wi-Fi Signal............................................................................................................................................................................... 32
STOP............................................................................................................................................................................................ 32

CELL DIAGNOSTICS................................................................................................... 33
NETWORK DIAGNOSTICS.........................................................................................34
HELPFUL LINKS.......................................................................................................... 35

TROUBLESHOOTING GUIDE: | DIGITAL MONITORING PRODUCTS LT-1866 3

INTRODUCTION
About This Guide
This guide was created to assist DMP Technical Service Technicians help DMP dealers
troubleshoot and fix any problems they may have with DMP equipment. We now offer this
guide to DMP dealers and technicians.

Any text in this guide within a paragraph or step that is CAPATILIZED indicates keypad display
text.

Example: ENTER CODE:-

The Art of Troubleshooting

Any technician will tell you that troubleshooting a system is “more art than science”, and it’s
easy to overlook the obvious. Whatever your problem is, the cause is usually something simple.

Perhaps something was overlooked in programming, or maybe something is physically

incorrect, such as a panel-jumper placed in the wrong position or an unplugged transformer.

When you’re troubleshooting at an installation site or on a service-call, your job is to get the
equipment working properly as quickly and as efficiently as possible. Time is always a factor.

When working with ANY manufacturer’s equipment, the key to troubleshooting is to know
what questions to ask first.

For example, let’s say you have a ‘dead’ keypad. It has no display and does not respond when
keys are pressed.

What’s the first thing to check?

1 DC voltage at the keypad harness? (Is the keypad getting power?)

2 DC output on panel terminals 7 & 10? (Is the panel supplying power?)

3 Wire connections at panel terminals 7 & 10? (Is keypad connected to the panel correctly?)

4 AC input on panel terminals 1 & 2? (Is the panel getting AC power?)

These are all correct troubleshooting steps for a ‘dead’ keypad. But the order in which these
steps are taken can change, depending on the layout of your system.

If the keypad is in the same room as the panel, it may be easier to check terminals 7 & 10 for
DC output first. If the keypad is 1000’ away, you may save yourself a trip back to the panel by
checking the keypad’s wire harness for proper DC voltage. It just depends.

TROUBLESHOOTING GUIDE: | DIGITAL MONITORING PRODUCTS LT-1866 4

TROUBLESHOOTING TOOLS
Digital Multimeter
A multi-meter is definitely a must-have tool when troubleshooting an electronic device, such as
an alarm panel.

An inexpensive, basic digital multi-meter that can measure AC voltage, DC voltage, Ohms ( W )
and continuity is really all you need for basic troubleshooting.

Also, always try to keep a spare battery for your multi-meter. When your meter’s battery is low,
the meter may not give an accurate reading.

DMP Tech App

The Tech APP (Automated Panel Programming) is an innovative mobile tool that allows alarm
industry technicians (you) to add, edit, and view customers, systems, and app users directly
from this app. You have the ability to quickly adjust system programming directly from the
app, as well as access full programming and reporting options. Programming can then be
pushed to a system, allowing you to remotely program customer’s systems. To use the Tech
APP, you must have a valid account username and password given to you by a Dealer Admin
administrator.

System Analytics
ÌÌ Current, Worst, and Best Cell Signal
ÌÌ Retries-Cellular
ÌÌ Retries-Network
ÌÌ AC Voltage
ÌÌ Battery Voltage
ÌÌ Each value is an average of data from the last two minutes. Tap Refresh to have the panel send
updated data. As long as a system has been online for more than 24 hours, system analytics will
show the most recent statistics for cell signal, retries, and voltage.

Tech Tools Support Center

ÌÌ Installation Guide Tap this card to view the specific system’s installation guide.
ÌÌ Programming Guide Tap this card to view the specific system’s programming guide.
ÌÌ Troubleshooting Tools Tap this card to view troubleshooting tools for door access, keypad
messages, cellular diagnostics, and network diagnostics.
ÌÌ DMP Guides Tap this card to view all of DMP’s product guides on the DMP.com/Guides web
page.
ÌÌ Email Pics Tap this card to take a picture of an installation to send to someone who can help
you.
ÌÌ Contact Technical Support Tap this card to contact DMP’s technical support. This screen also
provides you with some system information.

TROUBLESHOOTING GUIDE: | DIGITAL MONITORING PRODUCTS LT-1866 5

BUILT-IN TOOLS
Onboard Diagnostics
Select DMP Command Processors™ have several built-in Diagnostic features that are accessible
from any system keypad and can assist technicians when troubleshooting a system.

These Diagnostic functions allow you to test the communication integrity of the LX-Bus™,
identify individual zones, and also display the present electrical state of any zone. The
Diagnostics menu options include:

PANEL DIAGNOSTICS MENU

XR Series XT Series
Test LX-Bus Cellular
Communication Status Status
Zone Finder Cellular
Cellular Signal Signal
Zone State Activate
Activate Cell 1 Cell1
LX-Bus Status Email
PC Programming Status
MAC Address Panel
Test Z-Wave Settings
Serial Number Test
Wi-Fi Signal Z-Wave
Loader Version Wi-Fi Signal
Current Flash

TECH NOTE: 1Only needed for 263C and 265C Cell Modems

Accessing the DIAGNOSTICS Menu

1 Reset the panel using the RESET jumper unless it has been less than 30 minutes since:

a) You were in Programming

b) You were in the Diagnostics menu or
c) You powered up the panel.

2 Enter 2313 + CMD. (It’s easy to remember the number ‘2313’ because it spells DIAG on the
keypad.)

3 The keypad displays DIAGNOSTICS . Press the CMD key to move forward through the
Diagnostics menu.

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THINGS TO KNOW
DMP Feature Codes
All XR series panels use a numeric to access certain features. Some of these features include
on-board programmer menu, diagnostic menu and the walk-test function.

To make them easy to remember, these codes have a word-equivalent that can be spelled out
using the keys on the keypad:

DMP FEATURE CODE MENU ITEMS

DMP Feature Code Spells
Programmer Menu 6653 P-R-O-G

Diagnostics Menu 2313 D-I-A-G

Walk Test Menu 8144 W-A-L-K

Keypad Options 3577 I-N-S-T

Communication Test Menu 984

Common Voltages
These operating voltages are the same across the entire product-line:

ÌÌ AC input (terminals 1 and 2) – 17.3 VAC

ÌÌ Charging circuit output (terminals 3 and 4) – 13.9 VDC
ÌÌ Aux. power output (terminals 7 and 10) – 13.8 VDC
ÌÌ Panel data receive output YELLOW (terminals 8 and 10) – approx. 4.5 VDC
ÌÌ Panel data transmit output GREEN (terminals 9 and 10) – approx. – 3.5 VDC

OPERATIONAL PARAMETERS FOR PANEL ZONES 1 – 8*

Zone Condition Resistance on Zone Voltage on + Terminal

OPEN More than 1300 Ohms Above 2.0 VDC

NORMAL 600 – 1300 Ohms 1.2 – 2.0 VDC

SHORT Less than 600 Ohms Below 1.2 VDC

TECH NOTE: Zones 1 – 9 for DMP on XT series Panels.

TROUBLESHOOTING GUIDE: | DIGITAL MONITORING PRODUCTS LT-1866 7

Maximum Auxiliary Power Outputs
All DMP panels provide 12 VDC of auxiliary power for system accessories, such as keypads,
zone expanders, supervision modules and intrusion detectors.

XR150, XR550: 1500 mA (1.5 A)

XT30, XT50: 500 mA (.5 A)

Each device consumes a portion of the panel’s available auxiliary power. When the auxiliary
power demand is too great, the panel shuts down the auxiliary power circuit. That means that
anything powered by the panel, is now dead. To take some of the load off of the panel, an
auxiliary power supply can be used.

Wiring an Auxiliary Power Supply

To take some of the load off of the panel, an auxiliary power supply can be used to power
some or all of the devices on the keypad bus or LX-Bus™. The diagram below illustrates how
this can be accomplished.

The Sensor Reset Output can be used to reset 2-wire smoke detectors (wired to Model 715
zone expanders) by dropping power to the bus for five seconds when a Sensor Reset is
performed.

If that isn’t necessary, then the positive voltage may go directly from the power supply to the
devices on the bus.

TECH NOTE: ALWAYS BE SURE THAT THE NEGATIVE SIDE OF THE AUXILIARY POWER SUPPLY IS
CONNECTED TO THE BLACK WIRE OF THE KEYPAD OR LX-BUS!

TROUBLESHOOTING GUIDE: | DIGITAL MONITORING PRODUCTS LT-1866 8

Resistor Values
DMP panels use resistors of different values to control different system voltages, such as zone
voltages and bell supervision voltages. Resistor values used with DMP equipment-

1,000 Ohm Panel zones 1-8, 711 & 714 zone expanders, DMP keypad zones

3,300 Ohm Panel zones 9 & 10, all Model 715 zone expanders

10,000 Ohm 866 & 867 Bell Supervision

470k Ohm 1103 & 1114 Wireless Transmitters

2M Ohm 1115 with External Water Probe

How to Determine Resistor Value

Resistor values can be determined by the color code on the resistor. With the Gold or Silver
band positioned to the right, look at the other color-bands from left to right.

The first color-band on the left determines the first number of the resistor’s value and the
second color-band determines the second number of the resistor’s value.

The third color-band tells us how many zeros to put behind the first two numbers.

The last band (either Gold or Silver) represents the resistor’s tolerance, meaning that the actual
resistance can vary above or below the value indicated by the color code.

NOTE: The resistor shown above has: Brown (= 1), Black (= 0), Red (= 2) and Gold(+/- 5%). So this
resistor has a value of 1,000 Ohms.

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Output Information
ÌÌ Dry Contact Relays DMP Part #305
ÌÌ Single pole, Double throw
ÌÌ Rated at 1 Amp @ 30 VDC resistive
ÌÌ May be activated by any of the following:
Zone condition (open/short) Output schedule Manually from User Menu

Communication Fail Armed Area annunciation Fire Alarm/Fire Trouble

Other system conditions

Annunciator Outputs
Available on XT30/50, XR150/550, CellComLTE-V, iComSL and Output Expander Model 716.

ÌÌ Switch to GROUND when activated

ÌÌ DO NOT provide voltage
ÌÌ 50mA resistive
ÌÌ Activated by same conditions as Model 305 Dry Contact Relay and Voltage outputs
Panel Output Number

XR150/550 3-6

XT30/50 1-4

Addressing Devices
Setting Address on 7000 series keypads

1 Press and hold the CMD and Back Arrow keys until SET BRIGHTNESS appears on display

2 Enter 3577 (I-N-S-T) + CMD

3 Press key under KPD OPT (Keypad Options)

4 Keypad displays CURRENT KEYPAD ADDRESS: xx (xx = address 01-16)

5 Press any top row Select key

6 Enter desired address. (Do not enter leading zeroes.) Press CMD to scroll to next option.

7 KEYPAD MODE: SUP UNSUP To choose Supervised or Unsupervised operation, press

select key under SUP or UNSUP. Press CMD
TROUBLESHOOTING GUIDE: | DIGITAL MONITORING PRODUCTS LT-1866 10
8 DEFAULT KEYPAD MSG Enter message to be displayed on top row of display. Press
COMMAND

9 ARM PANIC KEYS: PN EM FI Press select keys below each to enable. When enabled, each
will appear as *PN *EM *FI. (report as Zones: PN=19,EM=29, FI=39) Press CMD

10 ACTIVATE ZONE 2 BYPASS: NO - Used w/ 7073 and 7873 keypads for Soft Shunt function.
Press CMD

11 RELOCK ON ZONE 2 CHANGE: NO - Used with above keypads for relocking a door when
the zone returns to a normal state.

12 ACTIVATE ZONE 3 REX: NO – Also used with above keypads for REX function.
PressCOMMAND

13 NO OF USER CODE DIGITS: 5 – Select YES for Home/Away or other systems that require
4 digit codes. Press CMD

14 ALL? NO YES DELAY: 2 – This option is for use in an Area Mode system. When arming,
ALL? YES NO is displayed on the keypad. When NO or YES is not selected before this
delay (1 to 9 seconds) expires, the keypad automatically selects YES. Enter zero to disable
this feature. Press the CMD key.

15 CARD OPTIONS DMP - Sets the card format used by the reader in the keypad.

16 REQUIRE SITE CODE: NO - Determines if an access credential’s site code will be read.

17 NO COMM WITH PNL OFF - Defines the state of the door if the keypad loses
communication with the panel.

18 SYSTEM OPTIONS: AREA - (Graphic touchscreen keypads only) Set to the same system
type that is set in System Options in the panel’s programming menu for proper shield
operation.

19 DEALER LOGO ADD DELETE - (Graphic touchscreen keypads only) Load or update the
logo displayed on the main screen.

20 DEALER INFO ADD DELETE - (Graphic touchscreen keypads only) Load or update the
contact information stored in the keypad.

21 KPD OPT KPD DIAG STOP – Press select key under STOP

TROUBLESHOOTING GUIDE: | DIGITAL MONITORING PRODUCTS LT-1866 11

Troubleshooting the 866 Style W Notification Module
The 866 uses the panel’s bell circuit to switch power from an external power source to sirens
and other notification devices. It also supervises the connection to the external power source.

The most important thing to know

with the 866 is which wires connect
to the panel versus which wires
connect to the power source.

HOW THE 866 WORKS

1&2 power the 866 module.

The positive trigger on terminal 3

tells 2&4 to send voltage to 5&6.

That’s it. Really.

HERE’S HOW TO TROUBLESHOOT AN 866 IN 5 MINUTES INSTEAD OF 50:

Metering 1&2 should show +12v (or +24v if using a 24v power supply)
1
ÌÌ If no voltage between 1&2 make sure the ground and power are coming from the same source
(panel or power supply).

2 Metering 2&3 should show approximately 0-1.2v when normal.

Metering 2&3 should show +12v when tripped.

3
ÌÌ If using Horn Strobes steady voltage on terminal 3 is required.
ÌÌ If they say the 866 should be tripping they MUST have +12v on 2&3 to be triggering it.

4 Metering 2&4 should show +12v (or +24v).

ÌÌ If power is coming from the panel bell you will have 0-1.2v until the bell trips.
ÌÌ If no voltage on 2&4 you won’t have any power to power the bell output. make sure the
ground and power are coming from the same panel or power supply.

Metering 5&6 should show negative volts while the 866 is normal (-6v or -12v) then +12v
5 (or +24v) when triggered.
ÌÌ If the bell isn’t tripping strap out 5&6 with a 10k and meter terminals 5&6 while tripped.
ÌÌ If you are experiencing a delay when sounding make sure the bell silence switch is normal and
a 10k resistor is installed on terminals 5&6.

Metering 7&8 for continuity should show continuity while normal. If there is no 10k resistor
6 on 5&6 this contact will show open. Remember, this is a contact, not a zone.
ÌÌ If the Normally Closed contact on 7&8 is open make sure the silence switch is normal and that
there is a 10k on 5&6.

TROUBLESHOOTING GUIDE: | DIGITAL MONITORING PRODUCTS LT-1866 12

CLEARING SYSTEM MESSAGES
Regardless of the panel model, here are some common system messages that may display on
the keypad. A brief description of what the message means and some basic troubleshooting
tips are listed under each system message heading…

Phone Line 1 Trouble

PHONE LINE 1 or 2 TRBL means that the panel detects a problem with the telephone line.
Because of hardware differences between DMP residential models and DMP commercial
models, PHONE LINE 1 or 2 TRBL can mean a couple of things.

Phone Line 1 Trouble XT30 and XT50 panels

RJ supervision for DMP XT30/XT50 panels is achieved by placing a jumper wire across pins 2 &
7 of the RJ-31X.

Then, connect the RJ SUP header to an available zone named PHONE LINE 1 on the panel.
When the telephone cable is removed, the keypad displays zone trouble and produces a steady
tone.

To correct this condition:

ÌÌ Make sure the jumper wire is installed across pins 2 & 7 of the RJ-31X.
ÌÌ Check the RJ cable for continuity. There may be a broken wire. If so, replace the RJ cable
with DMP Model 356-2.
ÌÌ Make sure that RJ-31X pin-out is correct. RJ-31X pin-out

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Phone Line 1 Trouble- XR150, XR550 Panels
XR series panels monitor telephone line voltage. When the voltage falls below 3 VDC, the
panel generates a PHONE LINE 1 TRBL.

If you are using a Model 893-A Dual Phone Line Module-

Model 893-A modules monitor telephone line voltage. When the voltage falls below 3 VDC, the
panel generates a PHONE LINE 1 or 2 TRBL. Here are some things to check:

Check phone line voltage

ÌÌ Set multi-meter to DC voltage and reset the panel using the RESET header
ÌÌ With the panel still connected to the RJ-31X, place meter-leads on pins 4 & 5. If properly
wired for line seizure, this should be your incoming dial tone.
ÌÌ Check voltage. When the panel is ON-HOOK (not dialing) this voltage should read
somewhere between 45 and 55 VDC.
ÌÌ Make the panel go OFF-HOOK (an easy way to do this is to remove and replace the
TAMPER jumper) and read the phone line voltage again.
NOTE: If the phone line voltage drops below 3 VDC, the problem lies with the phone line. If it
does not drop below 3 VDC, try BYPASSING THE 893A. To do this:

ÌÌ Place a jumper wire across pins 2 & 7 of the RJ-31.

ÌÌ Disconnect the short RJ cable (between panel J3 and 893A) from the panel.
ÌÌ Unplug RJ cable from 893A’s MAIN (Remove BACKUP for PH LINE 2 TRBL), plug into
panel’s dialer connection.
ÌÌ Wait up to TWO minutes for PH LINE TRBL to clear
Does PH LINE TRBL clear?

ÌÌ YES - Replace 893A Module. BE SURE TO POWER DOWN THE PANEL FIRST!
ÌÌ NO - Enter PROGRAMMING and Initialize EVENTS. This should clear the display. Wait at
least TWO minutes after Initializing EVENTS to make sure that the PH LINE TRBL does
not return.
TECH NOTE: Initializing EVENTS erases ALL EVENTS in the Event Buffer.

4-Wire Bus Trouble

When the keypad displays 4-WIRE BUS TRBL it means that the panel has a problem
communicating with the keypad bus devices. 4-WIRE BUS TRBL is not an indication of LX-
Bus issues. More specifically, when the panel polls the keypad bus devices, they aren’t able to
respond.

4-WIRE BUS TRBL only displays for the following reasons:

1 All keypad bus devices set to Unsupervised

ÌÌ Make sure at least one keypad bus device is set as Supervised.

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 2 Multiple keypad bus devices set to same Supervised address

ÌÌ Make sure that all keypad bus devices are addressed correctly (ALL devices sharing an
address* MUST be set as Unsupervised)

3 Low voltage or no voltage on the panel’s Yellow (receive) wire (terminal 8)

ÌÌ Check data voltage (DC) across terminals 8 & 10 AT the panel and AT the device. If the voltage
is low or open, remove the wires from terminals 7 - 10 and earth ground and check voltage
again.
ÌÌ If still low or open, reset the panel using the J16 jumper and check the voltage again. If
voltage is still low or open, remove ALL wiring (except AC power) and check again. This last
step is taken to make sure that transient voltage isn’t being fed into the panel from the field
wiring.
TECH NOTE: Multiple UNSUPERVISED devices may share the same address, as long as:

1) ALL devices using the address are set for UNSUPERVISED operation,

2) None of the devices using the address are being used for zone expansion

3) There is sufficient auxiliary power available to operate the devices. Auxiliary power maybe provided
by the panel or an auxiliary power supply or both.

Transmit Fail
When the keypad displays TRANSMIT FAIL it means that the panel made 10 attempts to
communicate with the receiver, but was unsuccessful.

After the ten attempts have failed, the panel tries once every hour to send a TRANSMIT FAIL
message to the receiver.

The keypad only displays TRANSMIT FAIL when a user disarms the system or when an
unsuccessful SYSTEM TEST has been initiated from the User Menu.

WHAT TO DO

1 Arm the system. Let the Exit Delay timer count all the way down. Disarm the system.

ÌÌ If communication to the receiver has been restored (i.e.- the panel successfully communicated
the TRANSMIT FAIL or any other signal), this should clear the display.

2 Try to send a test-signal.

XR SERIES PANELS

To test cellular or network communication:

1 Enter the diagnostics menu (DIAG) and press command until COMM STATUS displays.

2 Press any select key and enter the number of the path to be tested.

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To test phone line communication:

1 Enter the User Menu

2 Press the Command key until the display reads SYSTEM TEST?

3 Press any Select key. Watch the keypad display. When it shows ATTEMPT NO: 1, the panel
dials the 1st Phone Number programmed in RECEIVER 1 PROG of Communication.

4 When the panel successfully communicates to the receiver, the keypad display changes to
TRANSMIT OKAY. The panel attempts to send this test-signal up to 10 times.

XT SERIES PANELS, ICOM, CELLCOM

To test cellular communication

1 Enter the diagnostics menu (DIAG) and press command until CELL STATUS displays.

2 Press any select key to start the test.

To test a network connection:

1 Enter 984 + CMD and select NET.

To test phone line communication:

1 Enter the User Menu; press the Command key until the display reads SYSTEM TEST?

2 Press any Select key. Watch the keypad display. When it shows ATTEMPT NO: 1, the panel
dials the 1st Phone Number programmed in RECEIVER 1 PROG of Communication.

3 When the panel successfully communicates to the receiver, the keypad display changes to
TRANSMIT OKAY. The panel attempts to send this test-signal up to 10 times.
ÌÌ Verify the phone numbers by calling them from a butt-set at the RJ-31 connected to the
panel’s dialer connection. Does a receiver answer? Are you sure it isn’t a fax machine?
ÌÌ If NO- find the correct phone number and program it into the panel.
ÌÌ If YES- verify with central station that it is the correct receiver for the panel’s programmed
communication format
ÌÌ DD = DMP SCS-1R or SCS-VR receiver.
ÌÌ NET = DMP SCS-1R or SCS-VR receiver.
ÌÌ CID = Any receiver that accepts Ademco Contact ID format
ÌÌ CELL = DMP SCS-1R or SCS-VR receiver.

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4 Are the phone numbers in communication entered correctly?
ÌÌ Make sure that the panel is dialing the correct phone number.
ÌÌ Make sure that the panel doesn’t need to dial a ‘9’ or other digit to get an outside line.
ÌÌ Be sure to include any pauses the panel needs...
ÌÌ Enter a ‘P’ before the phone number for a three-second pause in the dialing sequence
ÌÌ Enter a ‘D’ to make the panel wait for dial tone before dialing

5 Is panel wired for proper line seizure?

ÌÌ If phone line is shared with house-phones, fax machine or other equipment, proper line seizure
is a MUST. If the panel does not have line seizure and someone or something else is using the
phone line, the panel can’t use the line.

Transmit Trouble
When the keypad displays TRANSMIT TRBL it means that the panel had to make at least three
attempts to communicate to the receiver. The way to clear Transmit Trouble is to get the panel
to communicate on the first or second attempt.

XR SERIES PANELS:

1 To test cellular or network communication, enter the diagnostics menu (DIAG) and press
command until COMM STATUS displays. Press any select key and enter the number of the
path to be tested.

2 To test phone line communication, enter the User Menu; press the Command key until the
display reads SYSTEM TEST?

3 Press any Select key. Watch the keypad display. When it shows ATTEMPT NO: 1, the panel
dials the 1st Phone Number programmed in RECEIVER 1 PROG of Communication. When
the panel successfully communicates to the receiver, the keypad display changes to [
TRANSMIT OKAY ]. The panel attempts to send this test-signal up to 10 times.

XT SERIES PANELS, ICOM, CELLCOM:

1 To test cellular communication, enter the diagnostics menu (DIAG) and press command
until CELL STATUS displays. Press any select key to start the test.

2 To test a network connection, enter 984 + CMD and select NET.

3 To test phone line communication, enter the User Menu; press the Command key until the
display reads SYSTEM TEST?

4 Press any Select key. Watch the keypad display. When it shows ATTEMPT NO: 1, the panel
dials the 1st Phone Number programmed in RECEIVER 1 PROG of Communication. When
the panel successfully communicates to the receiver, the keypad display changes to [
TRANSMIT OKAY ]. The panel attempts to send this test-signal up to 10 times.

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If the panel is NOT communicating to the receiver within two attempts:

1 Check RJ-31X wiring for proper line seizure.

ÌÌ If phone line is shared with house-phones, fax machine or other equipment, proper line seizure
is a MUST. If the panel does not have line seizure and someone or something else is using the
phone line, the panel can’t use the line.

2 Use a butt-set connected to the panel’s RJ-31X to call the receiver phone number
programmed in COMMUNICATION > RECEIVER 1 PROG. Is it a working phone number? If
not, program the panel with the correct phone number.

3 Send another System Test to the receiver to verify that the communication is taking place
within two attempts.

System Trouble
1 Low or no (open) voltage on the Green wire of the keypad bus.

2 Reset jumper shorting both pins of the RESET header.

3 Processor failure

System Busy
SYSTEM BUSY can mean that the panel is busy with other communication. Try to Reset the
panel. If the display does not clear, SYSTEM BUSY can also mean that the panel’s micro-
processor is ‘locked-up’.

A few things to check:

ÌÌ Make sure the RESET header is not shorted
ÌÌ Make sure Green wire (terminal 9) is not shorted to Ground or any other wire.

If that doesn’t clear the display, try this:

1 Check DC voltage across terminals 8 & 10. Check DC voltage across terminals 9 & 10.

ÌÌ If both measure at 5 VDC, reset the panel and check the voltages again.

2 If both voltages still measure at 5 VDC, remove panel ground and remove all wiring from
terminals 7, 8, 9 & 10.

3 Reset the panel. Check data voltages.

ÌÌ If both voltages still measure at 5 VDC, replace the panel.
ÌÌ If voltages are correct now, begin replacing terminal 7, 8 9 & 10 wiring.
ÌÌ BE SURE TO CHECK DATA VOLTAGES AFTER EACH WIRE IS REPLACED.
TROUBLESHOOTING GUIDE: | DIGITAL MONITORING PRODUCTS LT-1866 18
 ÌÌ By checking the voltages in this manner, you should be able to see when the voltage
problem occurs. When it does, the wire you just replaced is most likely to be the
cause of the problem.

NON-POLLED ADDRESS

When the keypad displays [ NON POLLED ADDR ] it means that this keypad SEES the panel
polling OTHER devices on the keypad bus, but the DEVICE SETUP programming in the panel
has this address set to NONE.

To correct this condition:

If only one keypad is connected to the system and the address is set to something other than
ADDRESS 1, this is almost sure to be the problem.

1 Set the keypad’s address to 1 and exit Installer Options. You should be up and running
now.

If there are multiple devices on the keypad bus:

1 Check the keypad’s address in the Installer Options. Is it correct?

ÌÌ If not, change it. Exit Installer Options. Does the keypad work now? If not...

2 Enter PROGramming from a keypad that IS working correctly- check DEVICE SETUP
programming

ÌÌ Be sure that the address is set to STD (set to FIRE for Model 630F keypads) and exit
PROGramming. Now go check the keypad in question. It should work correctly now.

Battery Trouble
In a normal condition, the panel tests the backup battery every 3 minutes by performing a
load-test on the battery. This test lasts for 5 seconds. If the battery voltage falls below 11.9 VDC
during this test, the panel generates a BATTERY -TRBL. This signal is also sent to the central
station. In the trouble condition, panel re-tests the battery every 2 minutes. When the battery’s
DC voltage rises to 12.6 VDC, the BATTERY -TRBL clears from the display and the restoral is
sent to the central station.

If the battery has been replaced and the trouble condition is still present, try getting into and
out of Programming. This re-starts the 3-minute load-test timer. This usually will clear the
BATTERY -TRBL. If not, try these steps:

1 Remove the AC wiring from terminals 1 & 2, so that only the battery powers the panel.

2 Set your meter to DC voltage and place the leads on terminals 3 & 4. Is the voltage above
11.9 VDC?

ÌÌ NO – Then the panel sees the new battery in a trouble condition. You can wait for the new
battery to charge to 12.6 VDC OR you can check the charging circuit…
ÌÌ YES – Replace AC wiring on terminals 1 & 2, remove battery leads from the battery. Check DC
voltage on terminals 3 & 4. You should see about 13.8 VDC (14.2 VDC max.) when the battery
is disconnected.
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Battery Terminals 3 & 4 pic

If you see less than 13.8 VDC, the panel’s charging circuit may be damaged, in which case the
panel will have to be repaired. Any time the battery voltage falls below 10.2 VDC, the panel
disconnects the battery. This is to prevent deep-discharge damage to the battery.

Tamper Trouble
TAMPER –TRBL displays when the enclosure is opened or removed or the TAMPER header goes
open, resulting in a signal transmission to the central monitoring station.

ÌÌ If this occurs when one or more areas are armed, a tamper ALARM message is sent.
ÌÌ If this occurs when all areas are disarmed, a tamper TROUBLE message is sent. The
tamper header is for use with an optional DMP Model 306 Tamper Harness. The harness
connects to one or more tamper switches mounted inside the panel enclosure to detect
unauthorized opening or removal of the enclosure.

To clear TAMPER -TRBL from the display:

1 When the Model 306 Tamper Harness is not installed, a jumper should be placed on both
pins of the tamper header.

2 When the Model 306 IS installed- place a jumper on J4. Does the display clear?

ÌÌ YES - Close the tamper switch(es) and check the Model 306 for continuity. If harness or
switches are bad, replace the Model 306.
ÌÌ NO - Enter Programming and Initialize EVENTS. Exit Programming. The trouble should now be
cleared from the display.

TECH NOTE: Initializing EVENTS erases ALL EVENTS in the Event Buffer.

Wireless Trouble
When WIRELESS -TRBL displays, it means that the panel has a House Code programmed in
System Options and has either lost communication with the 1100 Series Wireless Receiver, or
the tamper switches on the receiver are not fully depressed.

To troubleshoot the cause on an XR panel, the X-BUS option in diagnostics will display the
receiver’s firmware version if the panel can communicate with it. Is the receiver firmware and
date code displayed on the keypad?

ÌÌ YES - The panel is able to communicate with the receiver. Check the tampers on the
receiver by pressing the switches by hand.
ÌÌ NO - The panel cannot reach the receiver. Verify the receiver is connected to the panel
correctly. On XR panels, use the X-BUS header. Check data bus voltages. If there is an
open or short on the line, bring the receiver back to the panel and connect it using a
short wiring harness and verify the WIRELESS -TRBL message has cleared.

XT panels do not have the ability to test communication with the wireless receiver from the
keypad. Voltage at the panel and the receiver can test the connection between the two.
Wireless receivers connect to the keypad bus terminals (7-10) on the panel.
TROUBLESHOOTING GUIDE: | DIGITAL MONITORING PRODUCTS LT-1866 20
 COMMON KEYPAD MESSAGES
Meaning Possible Solution
INVALID The user is not assigned a profile Change the user access areas if access to the
AREA with access to the door. area is needed.
INVALID The user code you entered in not
Check the user code and try again.
CODE recognized by the system.
INVALID A user is not assigned a profile
Check the user profile settings.
PROFILE with access to that function.
INVALID A user is not assigned a profile
See Schedules and User Codes.
TIME with access to that schedule.
ENTER 2ND The area attempting to disarm/ A second and different user code must be
CODE access is a Two Man Area. entered.
CLOSING The schedule has expired but the Users still on the premise should arm the
TIME area is not armed. system/extend the schedule to a later time.

LATE TO The system was not armed at its Users still on the premise should arm the
CLOSE scheduled closing time. system/extend the schedule to a later time.

A user assigned anti-passback They must exit through the proper door. Or your
FAILED TO
has attempted to re-enter an area system administrator should select the Forgive
EXIT
they did not exit properly. option in the user codes menu.

AC
The system AC is low or missing. Check that all AC connections are good.
TROUBLE

BATTERY The system battery is either low Check that the battery connections are good
TROUBLE or missing. and the battery is still good.
PHONE
There is trouble with the phone
LINE 1 Plug in the phone line.
line supervision.
TROUBLE
SYSTEM Remove the RESET jumper from the panel. Is
TROUBLE There is a problem with there a short/open condition on the green data
/SERVICE component(s) in your system. wire to the keypad? Are all keypad/expansions
REQUIRED on the bus good?
Wait for the system to complete the task. Make
SYSTEM The system is performing another sure the RESET jumper is not on the panel. If it
BUSY task with a higher priority. displays for a long time, the processor could be
locked up.
No supervised device on the bus; Program a device to be supervised. Make sure
4 WIRE BUS
Low voltage/open yello wire; Two all wires are connected. Program a device to a
TROUBLE
devices share same address unique address.
The panel has attempted to Verify communication type, account number, &
TRANSMIT
communicate with the central phone number. Is the telephone line connected
FAIL
station 10 times unsuccessfully. and working properly?
NON-
The device wasn’t set to DOOR, Program the device as DOOR, KEYPAD, or FIRE
POLLED
KEYPAD, or FIRE in Device Setup. in Device Setup.
ADDRESS
ENTER
Lockout code is programmed. Enter the lockout code.
CODE
The panel is unable to comunicate Verify the reciever is properly connected to the
WIRELESS
with the wireless reciever. or The panel, the correct House Code is programmed
TROUBLE
recievers tamper may be faulted. in System Options and check the tampers.

TROUBLESHOOTING GUIDE: | DIGITAL MONITORING PRODUCTS LT-1866 21

COMMON TROUBLESHOOTING
Most DMP panels, regardless of model, operate pretty much the same way. That means that
many of the troubleshooting steps taken to resolve an issue are the same, no matter which
panel you happen to be servicing.

This chapter explains what to do when:

ÌÌ Can’t Get Into Local Programming
ÌÌ The Panel Won’t Arm
ÌÌ Display Doesn’t Clear After an Alarm
ÌÌ Can’t Silence the Bells or Sirens
ÌÌ Zones Don’t Trip
ÌÌ Can’t Disarm

Usually, these problems have something to do with the system’s Programming or the authority
of the User Code you are using to operate the system.

Can’t Get into Local Programming

To correct this condition:

1 Reset the panel using the RESET header.

2 Enter 6-6-5-3 (PROG) + COMMAND.

3 After entering 6-6-5-3 (PROG), does the keypad display a message?

TECH NOTE: Entering COMMAND after 6-6-5-3 is pressed is not needed on XT series panels or an XR
series panel that is in the HOME/AWAY or ALL/PERIMETER mode.

ÌÌ YES: There is a lockout code programmed into panel.

ENTER CODE: Enter the Lockout Code + CMD. Keypad displays PROGRAMMER.
ACCESS DENIED: Panels display this if an invalid Lockout Code is entered.
RESET PANEL: Panel must be reset using J16.
SYSTEM BUSY: Panel processor is locked. RESET header is still shorted. Remove
jumper. If RESET header is not shorted, put jumper on momentarily and remove.
Other: remove panel Ground and keypad bus wiring, reset panel and check data
voltages directly on the terminals. If both voltages measure 5 VDC, replace panel.

ÌÌ NO: How many Keypads and/or expanders are there on the keypad bus?
2+: Some of the keypad or expander addresses are probably set the same.
Address the keypads and expanders, and then try to get into programming.
1: If still having problems, remove all keypads except #1 and try again.

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Panel Won’t Arm
When attempting to arm the system, the keypad immediately returns to the Time Display and
nothing arms. Here’s what to check:

1 Are there areas in programming? If no there are no areas programmed, the panel has
nothing to arm.

ÌÌ Enter Programming and check AREA INFORMATION programming.

ÌÌ Areas must be assigned a name to become active.

2 Does the User Code have authority to Arm/Disarm the areas?

ÌÌ Assign areas to code and/or check Profile (XR series only) for Arm/Disarm authority.
ÌÌ To assign areas to other User Codes in the system, YOUR CODE MUST HAVE AUTHORITY FOR
THE AREAS YOU ARE TRYING TO ASSIGN. If not, you must Initialize codes and use the default
code 99 + CMD to assign the areas to the User Codes.

3 What Arming Type is the panel using? Most DMP panels offer three different types of
arming. Each mode provides a slightly different area configuration.

ÌÌ A
LL/PERIMETER – Provides TWO, PRE-DEFINED AREAS of protection. Select PERIM to arm
only the zones assigned to the Perimeter area. Select ALL to arm all zones assigned to the
Perimeter AND Interior areas.
ÌÌ A
rea 1 = PERIMETER - Typically contains exterior door and window contacts and glass-
break detectors.
ÌÌ Area 2 = INTERIOR - Typically contains interior door contacts and motion detectors.
ÌÌ HOME/SLEEP/AWAY - Similar to the Perimeter/All, but provides THREE PRE-DEFINED AREAS
of protection. Select HOME to arm zones assigned to the Perimeter area.Select SLEEP to arm
zones assigned to the Perimeter AND Interior areas. Select AWAY to arm zones assigned to
ALL three areas: Perimeter, Interior and Bedrooms.
ÌÌ Area 1 = PERIMETER – Same as All/Perimeter.
ÌÌ Area 2 = INTERIOR – Same as All/Perimeter.
ÌÌ Area 3 = BEDROOMS – Similar to the Interior area, but may be independently DISARMED
from the Perimeter and Interior areas.
ÌÌ At arming, the keypad displays HOME AWAY. When zones are assigned to the BEDROOMS
area, the keypad displays HOME SLEEP AWAY at arming.

4 If the keypad does not respond to any key presses, check keypad bus devices for
duplicate addresses

5 If the keypad never displays the arming prompt, check Menu Display programming. Is
keypad address ‘turned on’ in Menu Display for Arm/Disarm?

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HOW AN AREA SYSTEM WORKS
Allows you to define ALL of the areas of the system. Each Area of the system may be assigned
a name consisting of up to sixteen alpha-numeric characters. Each Area may also be operated
independently of the other areas of the system, have its own Armed Output and may follow its
own set of Schedules. If you tell the system to arm and nothing happens make sure you have
programmed areas in the panel programming

TECH NOTE: At arming, the keypad displays ARM DISARM. Press the Select key beneath ARM.

1 When you arm the system, the keypad displays ALL? NO YES or ENTER CODE:-,
depending on how the Closing Code option is set.

2 Enter your User Code, if necessary. Select YES to arm all areas. If a Closing Code is
required, select YES arms all of the areas that are assigned to the User Code or Profile.

3 Select NO and the keypad displays each area’s name (top line of LCD display) and the
area number, followed by YES and NO options.

See your Programming Guide for details about the number of Areas available on your system.

Different arming types require different methods of arming AND panels may also be
programmed to require or to not require a Closing Code. Depending on how the Closing Code
option is programmed (YES or NO) determines the system’s arming process. See the Arming
Procedure chart for more detail:

HOW TO ARM AND DISARM A PANEL

Arming Type How to Arm How to Disarm
Enter code. Select
All/Perimeter Enter code.
ALL or PERIMETER.
Closing Code On

Enter code. Select

Home/Sleep/Away HOME, SLEEP, or Enter code.
AWAY.
Press command
Press command
until ARM/DISARM
Area until ARM/DISARM
displays. Enter Code
displays.
when prompted.
Press command until
All/Perimeter ALL/PERIMETER Enter code.
Closing Code Off

displays.
Press command until
Home/Sleep/Away HOME/SLEEP/AWAY Enter code.
displays.
Press command Press command
Area until ARM/DISARM until ARM/DISARM
displays. displays.

TECH NOTE: The Closing Code option is programmed in SYSTEM OPTIONS on XT series panels.

TROUBLESHOOTING GUIDE: | DIGITAL MONITORING PRODUCTS LT-1866 24

Display Doesn’t Clear After an Alarm
1 Is the keypad showing a system trouble or a zone alarm?

HOW TO CLEAR THE DISPLAY

Message Type Displays for Clears When

System Troubles Steady When trouble restores

Fire Alarm None Sensor Reset is performed.

Burglary Alarm 1 Second At disarm or after 10 min.

Supervisory Alarm Steady Sensor Reset is performed.

Panic Alarm None When zone restores.

Emergency Alarm None When zone restores.

Auxiliary 1 and 2 Alarm None When zone restores.

2 Has the panel been disarmed?

ÌÌ Alarm memory doesn’t clear until the Area that the zone is assigned to has been armed and
disarmed.
ÌÌ Disarm the appropriate area(s).
ÌÌ Systems set to ALL/PERIMETER or HOME/AWAY
ÌÌ Enter a valid User Code that has Arm/Disarm authority
ÌÌ Systems set as an AREA SYSTEM:
ÌÌ Press the COMMAND key until the displays reads ARM DISARM. Select DISARM.
ÌÌ The keypad displays ENTER CODE:- . Enter a valid User Code that has Arm/Disarm
authority.
ÌÌ The keypad displays ALL? NO YES. Select YES to disarm ALL areas assigned to
the User Code. Select NO to individually display each area that the User Code
can disarm. Choose YES for each area you wish to disarm.

Can’t Silence Bell/Siren

1 Does the User Code being entered have authority for Alarm Silence?
ÌÌ Check User Code authorities in User Menu.
ÌÌ XT Series: All user code levels have Alarm Silence permissions.
ÌÌ XR Series: Check Profile assigned to User Code for Alarm Silence authority.

2 Is the User Code being entered during its assigned Schedule?

ÌÌ Check User Code authorities in User Menu.
ÌÌ XR Series: Check Profile assigned to User Code for Schedule assignment.
ÌÌ Check Time Display on keypad. If system time is incorrect, adjust it in the User Menu.
ÌÌ Check Schedule times in the User Menu. Are they correct?
TROUBLESHOOTING GUIDE: | DIGITAL MONITORING PRODUCTS LT-1866 25
 3 Does the Bell/Siren activate through Fire Alarm Output?

ÌÌ When the Fire Bell Output activates, a Sensor Reset is required.

ÌÌ Make sure that User Code has authority to perform a Sensor Reset.

Panel is Armed, Zones Do Not Trip

1 Are zones programmed in ZONE INFORMATION?

ÌÌ Use the ZONE STATE option in the Diagnostics Menu. Enter the zone number + COMMAND.
Display shows name and electrical state of zone. If the display shows [ * UNUSED *- NORML ],
then the zone is not programmed or the zone expander may be incorrectly addressed.

2 Is the area that the zone is assigned to armed?

ÌÌ Make sure that the area is armed. Trip the zone again.
ÌÌ Make sure that your User Code has Arm/Disarm authority for the area being armed.
ÌÌ Check System Options to see if Occupied Premise is enabled.

3 Are you tripping the correct zone?

ÌÌ On XR panels, use the ZONE FINDER option in the Diagnostics menu. At the [ FAULT ZONE ]
display, trip the zone. What zone number appears on the keypad display?
ÌÌ On XT and XTLplus, type in the zone number CMD to check the zone status
ÌÌ Check the zone programming in ZONE INFORMATION.

Can’t Disarm
1 Does the User Code being entered have authority for Arm/Disarm?

ÌÌ Check User Code authorities in User Menu.

ÌÌ XT Series: Check areas assigned to user code.
ÌÌ XR Series: Check Profile assigned to User Code for Arm/Disarm authority.

Door Access Troubleshooting

The following are things that display on the keypad when denied access to an area:

ÌÌ INVALID CODE No match with codes in panel.

ÌÌ INVALID AREA No match between profile and device access areas.
ÌÌ INVALID LEVEL Door Access set to No, or Profiles set to 0.
ÌÌ INVALID TIME Access attempt outside of time assigned to profile.
ÌÌ ARMED AREA No permission to disarm access area.
ÌÌ INACTIVE USER User is set to inactive in User Codes.
ÌÌ FAILED TO EXIT User has not access egress area assigned to this door.

TROUBLESHOOTING GUIDE: | DIGITAL MONITORING PRODUCTS LT-1866 26

Troubleshooting Using the Transmitter Survey LED
If a transmitter is unable to reliably communicate a message to the receiver, or is reported
as missing, the Survey LED can be used to help diagnose the issue. If the missing transmitter
cannot be explained by obvious reasons such as a damaged transmitter, failed battery, or
changes in building construction; then the Survey LED should be used.

Repeat the following sequence 5 times and write down the LED operation for each tamper
switch action.

1 Press and hold the tamper switch

2 Observe the LED until it turns off for at least 5 seconds • Release the tamper switch

3 Observe the LED until it turns off for at least 5 seconds

SURVEY LED OBSERVED RESULTS

When LED is Pressed Meaning
On then off 8 to 10 times System is working properly.
On for 1+ seconds 3 to 9
Transmitter/receiver needs to be relocated
times
Turns On Receiver is not turned on/is not operating
On for 1+ seconds all 10
Transmitter isn’t programmed into the receiver
times
Transmitter or receiver needs to be relocated
Flashes with a single
Flashes Transmitter/receiver needs to be relocated
tamper press 3 to 10 times
Transmitter battery is dead
Doesn’t
LED never turns on Tamper switch pressed/released too quickly
Turn on
Broken tamper switch/other part of transmitter
Transmitter battery is almost dead
Stays On Dim
Transmitter is broken

General Wireless Troubleshooting

If ALL wireless devices do not operate, refer to the following checklist:

• Verify equipment model numbers.

• Verify the House Code (1-50) is programmed in System Options.
• Verify the 4-wire connector from the receiver PANEL header is connected to the XT30/
XT50 panel terminals 7, 8, 9, and 10.
• Verify what zone numbers are assigned as wireless zones. Check the address settings of
other devices on the keypad bus to ensure no duplicate addresses have been used.
• Verify the 1100D LEDs are operating as listed in 1100D LED Operation on the previous page.
• Verify transmitters have batteries correctly inserted.

TROUBLESHOOTING GUIDE: | DIGITAL MONITORING PRODUCTS LT-1866 27

XR150/550 DIAGNOSTICS MENU
TEST LX-BUS
The first Diagnostic function displayed is: TEST LX-BUS . This Diagnostics function allows you
to test the panel’s ability to communicate with zone and output expanders as well as access
control modules connected to the LX-Bus™.

1 To continue, press any Select key. The keypad displays: LX-BUS Enter the LX-Bus
Number (1-5). Refer to the following table to determine the correct bus number.

LX-BUS NUMBERS
LX-Bus Bus Number
LX500 1

LX600 2

LX700 3

LX800 4

LX900 5

2 You’ve just told the panel which LX-Bus you want to test. The keypad now displays
ADDRESS . To test address ‘00’ on the selected LX-Bus™, simply press COMMAND. To test
only a particular device, enter the 2-digit LX-Bus device address and press COMMAND.

ÌÌ TECH NOTE: Enter the address of the device you are testing. Do not enter a specific zone
number. Refer to the example at the end of the following ‘How it Works’ section for more
information.

3 During the test, TESTING . . . STOP displays on the keypad. At any time, you can
press the Select key below STOP to end the test. During the test, the panel records the
number of responses from the device. If all polls are received back by the panel correctly,
the keypad displays [ 0/65535 FAIL ] (read this as “zero failures out of 65535 polling
attempts”) when STOP is selected.

4 Press the Back Arrow key to enter a new device address or press COMMAND to exit TEST
LX-BUS.

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How TEST LX-BUS Works
When the panel polls the addressed LX-Bus device, the device is recognized as a multi-zone
device. The panel does not poll the remaining zones on the device.

The expander internally polls the remaining zones and transmits any status changes to the
panel. This greatly reduces the amount of time it takes the panel to poll all LX-Bus devices.

TECH NOTE: At the [TESTING . . . STOP] display, the longer you wait before you select STOP, the more
polling attempts the panel is able to make. The number used above (65535) is the highest possible
number of polling attempts.

If one or more polling attempts fail, the keypad displays [ * * * * */65535 FAIL ] with the *
representing the number of failed polling attempts.

A display of 65535/65535 FAIL indicates a problem with the device or its LX-Bus wiring, such
as a bad or broken wire, a wire harness not properly connected, or excessive noise or distance.

It can also mean that a zone number was entered that did not match a device address.

Example: You have a four-zone expander on LX-Bus #1 that is address 00.

The first zone on the expander is Zone 500. When you try to make the panel poll address 01,
the panel isn’t looking for address 00. The result is 65535/65535 FAIL.

ZONE FINDER
The second Diagnostic function is the Zone Finder. This works even if the zone is not
programmed.

1 Press COMMAND to display [ ZONE FINDER ]. This function allows you to identify
individual zones on devices connected to the LX-Bus of an interface card, the panel, or
any zones on the keypad data bus.

2 To use ZONE FINDER, press any Select key. The display changes to [ FAULT ZONE ].

3 The next zone on the system that changes from a normal state to an OPEN or SHORT
state is displayed as [ ZONE NO: * * * ]. This remains in the display until another zone
changes state.

4 To continue, press the Back Arrow key.

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ZONE STATE
This Diagnostics function allows you to enter any zone number and check its current electrical
state (Normal, Open, or Shorted).

1 At the [ ZONE STATE ] display, press any Select key.

2 The display changes to [ ZONE NUMBER:- ].

3 Enter in the zone number you want to check and press COMMAND. The panel displays
the zone name (first ten characters only) and the current electrical state of the zone as
NORML (normal), OPEN, or SHORT.

Example: [FRONT DOORNORML]. When the state of the zone changes, the display also
changes to reflect the change.

The ZONE STATE feature is a much better way to troubleshoot zone problems than the Zone
Status function in the User Menu because the ZONE STATE display remains until you exit back
into the Diagnostics menu.

ZONE PARAMETERS PANEL ZONES 1-8 & MODEL 711, 712 & 714 EXPANDER ZONES

Zone Condition Resistance On Zone Voltage On + Terminal

OPEN More than 1300 Ohms Over 2.0 VDC

NORMAL 600 – 1300 Ohms 1.2 – 2.0 VDC

Short Less than 600 Ohms Under 1.2 VDC

LX-BUS STATUS
The fourth Diagnostic function is the LX-BUS STATUS. This function allows the panel to poll all
devices connected to the LX-Bus of an interface card and check for any OVERLAP, MISSING or
EXTRA addresses.

1 At the [ LX-BUS STATUS ] display, press

any Select key.

2 The display changes to [ OVLP MIS EXT ].

Press the Select key below the status you
wish to check. See the illustration below
for more detail.

TROUBLESHOOTING GUIDE: | DIGITAL MONITORING PRODUCTS LT-1866 30

X-BUS
Press any select key to display the firmware version of a connected 1100 Series Wireless
Receiver. This is useful in testing communication between the panel and the wireless receiver.

An 1100X or 1100XH Wireless Receiver must be connected to the X-Bus header, and a house
code other than zero must be set in System Options for the panel to display this information.

MAC ADDRESS
Every node on a network has a MAC address. Think of the MAC address as a ‘hard-coded’ serial
number for a piece of network equipment.

Computers, routers, network printers and the panel all have a unique MAC address, which is
used for hardware identification.

Press any Select key to view the MAC (Media Access Control) address for the panel’s built-in
network communicator.

TECH NOTE: THE MAC ADDRESS IS NOT THE SAME AS AN IP ADDRESS! IP addresses are used for
network communication. MAC addresses are used for hardware identification.

SERIAL NUMBER
Press any Select key to view the network communicator’s manufacturing serial number.

The Serial Number is not a ‘hard-coded’ number like the MAC address. It’s just a number on a
sticker under the J6 header on the panel.

Reference this serial number to find network communicator date-of-manufacture, hardware

version, etc.

MAC address and Serial No. Pic

LOADER VERSION
This display is for factory use only. Press any select key or area to display the factory Loader
Version. Press the COMMAND key to view the next option.

This is not the panel’s current firmware version.

CURRENT FLASH
The panel has TWO flash-updateable ROM chips. The processor uses only one at a time.

When you flash-update a panel, you are actually updating the UNUSED flash ROM. When the
panel restores itself after an update, it begins to use the newly updated flash ROM.

Press any Select key at the CURRENT FLASH display. The keypad displays FLASH ONE or
FLASH TWO to indicate which physical flash-chip the processor is using now.

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COMM STATUS
Press any Select key at the COMM STATUS display. The keypad will display a prompt to enter
the path number. Enter the number of a communication path to test individual components of
cellular or network communication.

CELL SIGNAL
Press any Select key to view the signal strength of the connected cellular modem.

ACTIVATE CELL
This is an option only if the panel has a 263C or 265C cellular modem. Press any Select key,
and select YES when prompted to start activation. Panels with current firmware will attempt
an activation automatically when the panel is powered up or restarted.

This is a separate step from submitting an activation request to SecureCom, and should be
performed after the initial activation is successful.

PC PROGRAMMING
This allows the user to Remote Program the panel using a 399 cable attached to LX5150 or
XR550.

Press any Select key, and the keypad will display PROGRAMMING

Test Z-Wave
Use this option to test panel communication with Z-Wave devices. Displays results as the
number of successful tests over the number of total tests.

Wi-Fi Signal
Press any select key to view the SSID (Network Name) and the current signal strength.

STOP
Press any Select key at the STOP display to exit the Diagnostics menu.

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CELL DIAGNOSTICS

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NETWORK DIAGNOSTICS

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HELPFUL LINKS
DMP.com/dealerdirect/techfaq/

DMP.com/guides

DMP.com/dmphelp

DMP.com/techtrainingvideos

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