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    Executive Secretary PA Training Course

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    Sam ONi
    This two-day executive secretary training course aims to improve skills and support career development. Participants will learn tips for effectively organizing their employer's schedule, managing stress, and improving personal effectiveness beyond technical skills. The course covers the role of an executive secretary, including preparing for the unexpected and sensitively organizing someone else's time. It also focuses on time management, assertiveness, communication skills, and dealing with difficult people and situations.

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    Executive Secretary PA Training Course

    Uploaded by

    Sam ONi
    104 views4 pages
    This two-day executive secretary training course aims to improve skills and support career development. Participants will learn tips for effectively organizing their employer's schedule, managing stress, and improving personal effectiveness beyond technical skills. The course covers the role of an executive secretary, including preparing for the unexpected and sensitively organizing someone else's time. It also focuses on time management, assertiveness, communication skills, and dealing with difficult people and situations.

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    Executive-Secretary-PA-Training-Course

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    This two-day executive secretary training course aims to improve skills and support career development. Participants will learn tips for effectively organizing their employer's schedule, managing stress, and improving personal effectiveness beyond technical skills. The course covers the role of an executive secretary, including preparing for the unexpected and sensitively organizing someone else's time. It also focuses on time management, assertiveness, communication skills, and dealing with difficult people and situations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    104 views4 pages

    Executive Secretary PA Training Course

    Uploaded by

    Sam ONi
    This two-day executive secretary training course aims to improve skills and support career development. Participants will learn tips for effectively organizing their employer's schedule, managing stress, and improving personal effectiveness beyond technical skills. The course covers the role of an executive secretary, including preparing for the unexpected and sensitively organizing someone else's time. It also focuses on time management, assertiveness, communication skills, and dealing with difficult people and situations.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    At a glance
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    The key takeaways are that the training course aims to help secretaries improve their skills and efficiency through new techniques as well as support career development. It covers topics beyond just computer skills to also improve personal effectiveness.

    The course covers the role of an executive secretary including dealing with the unexpected and scheduling others' time sensitively. It also covers time management, assertiveness training, and communication skills.

    Some time management techniques covered include preparing for and dealing with last minute changes as well as cancellations.

    Executive Secretary

    Training Course
    INTRODUCTION
    This Executive Secretary Training Course is for Secretaries who wish to improve their skills
    and work more efficiently. These new techniques will also support your career
    development.

    Your role as a secretary is to organise and arrange the schedule of your employer so
    they can get their job done as effectively as possible; at times it can be hugely
    stressful. In this Executive Secretary Training Coursewe will give you expert tips on
    how to be the best you can be. We offer training that goes beyond the technical know-
    how of computer skills to help improve your personal effectiveness.

    COURSE CONTENT

    What is covered in this Executive Secretary Training Course?

    • The role of the Executive Secretary


    o Being prepared to cope with the unexpected
    o Planning and organising someone else’s time with skill and sensitivity,
    when required

    • Time management
    o How to prepare and deal with last minute arrangements and cancellations

    • Assertiveness training
    o How to say "no" without becoming intimidating or aggressive
    o Learn how to effectively handle any conflict
    o Step-by-step guidelines on discussing how to solve a problem, calmly and
    effectively

    • Communication skills
    o Effective communication and the importance of body language
    o How to remain positive
    o Gain invaluable listening skills, to help you be more responsive and well-
    organized
    o How to successfully deal with difficult people and difficult situations
    o Learn to work for more than one person
    o The importance of maintaining confidentiality
    o How to maintain an effective and professional telephone manner, even in times
    of stress
    o How to properly organise travel papers and phone numbers so they are easily
    found
    o Diary management
    o How to project an image of self-confidence and professionalism
    o Learn how to keep everything in order and deal with the unexpected

    DURATION
    2 Days from 9.30am to 5pm
    Professional Development Ltd

    About Us Contact Customers


    We are Ireland's largest Professional Development
    provider of corporate Head Office
    training.
    Suite 11
    Plaza 256
    Our head office is in
    Blanchardstown Corporate
    Blanchardstown Corpo-
    Park 2
    rate Park, Dublin with
    regional centres in Cork, Dublin 15
    Limerick, Galway and the
    UK. Dublin: 01 - 861 0700
    Cork: 021 - 4279511
    We have a team of 25 Fax: 899 1846
    trainers supported by a
    customer service team.
    Email: [email protected]
    Web: www.PDLcourses.ie
    We run practical, down to
    earth courses helping
    participants develop skills
    and confidence.

    We publish articles and


    books to support our
    courses.

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