Occ Long Quiz Reviewer

OCC Long Quiz Reviewer
• “…continuous because it continues to

THE COMMUNICATION PROCESS impact & influence future interactions &
Communication shape our relationships”
- process of creating & exchanging
meaning thru Symbolic Interaction • “communication skills can be learned
- constantly moves & changes because they can always be improved.”
- involves thoughts, ideas & understanding
5 LEVELS OF COMMUNICATION
5 ASPECTS OF COMMUNICATION 1.) INTRAPERSONAL
1. Context - occurs in your own mind
- people, occasion & task - “self-talk”
2. Physical Environment - basis of your feelings, biases
- actual space— or space where 2.) INTERPERSONAL
communication occurs - only between 2 people
3. Climate - we maintain relationships
- influences the emotional atmosphere 3.) SMALL GROUP
4. sender (encoding) → message → - communication w/i formal/informal
channel → receiver (decoding) → feedback groups
- Results in decision making, problem
→ channel → sender
solving & discussion
5. Feedback
- describes the receiver’s response/reaction to 4.) ONE to ONE GROUP
- speaker who seeks to inform, persuade &
the sender’s message
- helps the sender to determine how the motivate
receiver interpreted the message & how it 5.) MASS
can be improved - electronic/print & not face to face
- reach a large amt. of people/general public
5 PRINCIPLES OF GOOD
COMMUNICATION QUALITIES OF A GOOD
Communication is… COMMUNICATION
1. Ethical
• “…transactional because it involves an - follows the morals & codes of conduct w/i
exchange.” the society
: you have to give something & receive some
feedback for comm. to happen 2. Responsible
- takes responsibility for their own
• “…complex.” communication choices
: it is interactive & irreversible
: it is symbolic (open to interpretation) 3. Accessible
- they value positive relationships w/ peers,
supervisors & clients
• “… unavoidable because it is impossible
not to communicate” COMMUNICATION MODELS
LINEAR MODEL
-comm. as one way/ linear process
-speaker speaks & listener listens
- Lawsen’s (1948) model was based on 5
questions
: being vivid makes the conversation more
* speakers only speak but never listen (1 way) engaging
INTERACTIVE MODEL NON- VERBAL COMMUNICATION

- Schramm (1955) (2 way) - refers to an interview where behaviour is
- listener providing feedback to sender used to convey & represent ideas
- speaker of the message also listens to the
feedback Reasons for mastering NVC
* fails to show a dynamic process • enhances & emphasizes the message of
your speech
TRANSITIONAL MODEL • can communicate feelings, attitudes &
- communication that takes into account perceptions w/o needing to say a word
“noise” or interference
- default • can sustain the attention of listeners &
- has common ground keep them engaged in your speech
- ongoing & continuously changing
- interdependent • gives the audience a preview to the type of
speaker you are
VERBAL COMMUNICATION • makes you appear more dynamic/animated

in your deliver
- in which words are used to relay a message
for effective & successful communication,
use words to express ideas which can be • serves as a channel to release tension &
nervousness
easily used
*avoid highfaluting words • helps make your speech more dramatic
Qualities of Verbal Communication • can build a connection w/your listeners

Appropriateness
: language used must be appropriate to the • makes you a credible speaker
context & environment you are in
• helps you vary your speaking styles &
Brevity avoid a monotonous delivery
: simple yet precise words will make you
credible INTERCULTURAL COMMUNICATION
: be more direct w/your words - understand the importance of cultural
: avoid fillers background in communicative situations
- situated communication between
Clarity
individuals/ groups of diff. linguistic &
: it is easy for a listener to misinterpret your
cultural origins
words, feelings & idea - Considered as both a concept &
: hence, you should be clear
competence
Intercultural Competence
Ethics
- active possession of individuals of
: consider the gender, roles, ethnicity,
qualities which contribute to effective
preferences & status of the person you’re
communication
talking to
*knowledge, skills, attitude
- happens when individuals interact,
Vividness
negotiate and create meanings
- While bringing in their varied cultural STAGE 6
differences • Integration
- Can be viewed as comm. that is influenced - individuals start to go beyond their own
by various ethnicities, religions & sexual cultures & see themselves & their actions
orientations based on viewpoints
Tips to develop Intercultural Competence

• Research on the cultural background of
the person/group of people you’ll converse
with
• read, read & read
• Decode the body language of the other
person
• Look at positive stereotypes
Developmental Model of
INTERCULTURAL SENSITIVITY (DMIS)
by Bennett & Bennett
STAGE 1
• Denial
: individual does not recognize cultural
differences
STAGE 2
• Defense
: individual starts to recognize & is
intimidated by them (w/a superior or inferior
view of the culture)
STAGE 3
• Minimization
-although individuals see cultural
differences, they bank more on the
universality of idea
STAGE 4
• Acceptance
-individual begins to appreciate important
cultural differences in behaviours &
eventually in values
STAGE 5
• Adaptation
-individual is very open to world views when
accepting new perspectives

Occ Long Quiz Reviewer

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OCC Long Quiz Reviewer

• “…continuous because it continues to

INTERACTIVE MODEL NON- VERBAL COMMUNICATION

VERBAL COMMUNICATION • makes you appear more dynamic/animated

*avoid highfaluting words • helps make your speech more dramatic

Qualities of Verbal Communication • can build a connection w/your listeners

Tips to develop Intercultural Competence

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