Security Guard Business Plan
Security Guard Business Plan
Security Guard Business Plan
Batten-Hatchez Security
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Executive Summary
Batten-Hatchez Security is a startup security company founded by Chindit Batten, an experienced
former police sergeant and security company manager. Located in Coastalburg at its launch, the business will
provide security guards, security audits, and referrals to equipment providers to commercial buildings, retail
businesses, and, eventually special event venues and other clients. The business seeks to acquire capital from
an angel investor and will expand to additional cities in Ourstate and beyond if successful.
In the current political climate, with increasing fears of terrorist activity, and the current economic climate, which
promises an upswing in general and in outsourced services especially, this business is launching at the right
time. The business will target large retail stores and building management companies first in order to establish a
strong base of clients in Coastalburg.
Batten-Hatchez will grow its employee base of security guards carefully, based on client contracts, and use both
full-time and part-time guards. The business expects respectable sales of in the first year, almost doubling by the
end of the third year. Gross margins will be similar to the industry average, based on guard labor costs
vs. billings. After the initial investment and launch, a lean first year, and the establishment of an office and
training space in the second year, the business will be poised to expand through its own financing after three
years. After the business is proved replicable in additional cities, the business may be sold to provide an exit for
the initial investor and founders.
Objectives
Batten-Hatchez Security will base its success on meeting the following objectives:
1. Employ 25 full-time equivalent security guards by the end of the third year of operation
2. Supply security guards to 15 buildings on a full-time basis by the end of the third year of operation
3. Earn $2 million in revenue with net profit over $300,000 in its third year of operation
Mission
Batten-Hatchez Security will remove worries for clients who require security guards for their buildings, facilities,
and events by providing excellent customer service for clients and in-depth training for their employees.
Keys to Success
Batten-Hatchez Security believes the keys to success in its industry include:
1. Listening carefully to client concerns and objectives to create customized security guard packages
2. Knowing what the client does not know (bringing deep security expertise as well as knowledge of legal
regulations and liability to the table)
3. Training security guards carefully and maintaining their training and certifications (e.g. to carry firearms)
4. Monitoring the quality of security guard service to offer quality assu
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Company Summary
Batten-Hatchez Security is a startup security company founded by Chindit Batten, a former police sergeant and
security company manager with fifteen years in law enforcement and ten years in security work. The business
will provide security guards to commercial buildings, retail businesses, and special events. The business will
launch in Coastalburg but will expand to additional cities if successful.
Company Ownership
Chindit Batten is CEO and founder of Batten-Hatchez Security. He currently owns 60% of the business and the
remaining 40% of shares are owned by his partner and co-founder, Viipuri Hatchez, COO. The business is
incorporated as an S Corporation to enable additional investment for its launch. The founders shares will be
diluted as up to 40% of shares will be given to investors.
Start-up Summary
Batten-Hatchez Security will launch as a home-based business out of the home office of Chindit Batten. Initially,
this will reduce the cost of rent and equipment. Training for security guards will be provided in temporarily rented
office space as needed. Other start-up costs include the costs of incorporation and permits, such as concealed
weapons permits, business license, and police clearances (legal fees), the initial website and brochure design
and printing, and the first insurance premium for the business, including liability insurance for the guard's work
and carrying of firearms.
Long-term assets include mobile phones and headsets for all guards and employees, as well as two-way radios
for guards working as teams.
Start-up
Requirements
Start-up Expenses
Legal Fees $15,000
Surety Bond $1,200
Stationery $2,000
Insurance $10,000
Training $5,000
Website $2,000
Brochure $1,500
Total Start-up Expenses $36,700
Start-up Assets
Cash Required $40,000
Other Current Assets $0
Long-term Assets $1,000
Total Assets $41,000
Total Requirements $77,700
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Services
Batten-Hatchez Security will provide well trained guards for one or more of the following purposes:
Batten-Hatchez will be a licensed, insured, and bonded business and will offer both armed and unarmed guards,
based on client needs and budgets. All guards will be certified for security work and to carry firearms.
Whenever possible, the same guards will be sent consistently to the same clients. However, substitutes will be
necessary from time to time and the business will ensure that detailed data about the job is transmitted to
substitute guards on those occasions. Batten-Hatchez Security will build trust with clients as a partner, rather
than simply in the specific guard or guards they grow comfortable with.
Guards will keep in constant communication with their team via portable two-way radios and with the Batten-
Hatchez office, as necessary through mobile phones. The Batten-Hatchez office will be not be staffed full-time at
launch, but the CEO and COO will be within reach by phone wherever they work. Guards who encounter criminal
activity will alert the authorities immediately rather than going through a communications center. Once the
Batten-Hatchez office is established outside of the home of Chindit Batten, it will be staffed full-time with
a rotation of three call center personnel who will cover the dispatches.
Guards will either be stationed at desks or patrol on foot at all facilities. Clients must provide vehicles if their jobs
require vehicle patrol (i.e., a facility with several buildings), but this will not be a focus of Batten-Hatchez Security.
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Market Analysis Summary
The market for security guard services includes building management companies, retail businesses, event
venues, and other businesses. IBISworld.com reports that the security services industry as a whole was $29.7
billion in 2008. While this number includes investigative services and armored car services, it is estimated that
security guards accounted for $22.3 billion. This represents approximately 540,000 employees in the security
guard industry.
While market revenue has dropped 2% in 2008 due to the recession, it is expected that the market will rise again
due to increasing outsourcing of security services by companies who will delay hiring their own full-time
employees as the recession ends. The continuing and growing concerns about security brought on by
international terrorism are also expected to contribute to growth in the industry.
Of the potential targets available in Coastalburg Batten-Hatchez Security will focus on building management
companies and retail businesses at the outset. These businesses require steady security needs and serving
them is simpler than serving special events.
Market Segmentation
The market analysis table shows the market segmentation for Coastalburg among the major market segments for
security guard services. Growth is slow among these markets as new development is not prevalent in
Coastalburg currently.
Building management companies generally install surveillance equipment and employ security guards to
monitor that equipment, to staff front desks/security checks, and sometimes for general patrol. These companies
often work with a number of commercial or residential buildings and look to establish a relationship with one
reliable vendor for all of their security guard needs. While some buildings require night-shift guards, others
require only day coverage.
Large retail businesses use security guards to deter theft and to provide safety. These include department
stores and other retail stores over 4,000 square feet, although some smaller stores may use security guards if
they sell high-priced items (designer fashion, jewelry, technology, etc.). Retailers require more guards during the
day. Some simply lock the store at night while some larger department stores use night patrols as well.
Event venues use security guards to monitor guest lists and fire capacities and to organize emergency
response. Nightclubs and bars may be included in this category. However, most nightclubs and bars employ their
own security personnel (or "bouncers") directly and do not use vendors. Event security has the same risks as
other security, but there is limited time for security audits and situations change fast, making this a higher stress
business that requires better trained guards. Events tend to happen in the evenings with weekday nights for
corporate events and weekend nights for private events.
Educational institutions, such as primary and secondary schools and colleges, generally employ security
officers to guard and patrol their buildings and campuses. Often these institutions employ their own in-house
security staff, but they will sometimes use outsources security vendors. These institutions require night and day
patrols.
Market Analysis
Year 1 Year 2 Year 3 Year 4 Year 5
Potential Customers Growth CAGR
Building Management
0% 500 500 500 500 500 0.00%
Companies
Large Retail Businesses 1% 900 905 910 915 920 0.55%
Event Venues 1% 100 101 102 103 104 0.99%
Educational Institutions 0% 75 75 75 75 75 0.00%
Total 0.38% 1,575 1,581 1,587 1,593 1,599 0.38%
Target Market Segment Strategy
Batten-Hatchez Security will target the first two of these target markets initially, building management companies
and retail businesses. Both segments require ongoing security vendors and are eager to establish long-term
relationships. Once relationships are established, good customer service, quality assurance, and competitive
pricing can ensure that the relationships are retained and that the security provider is considered a true partner in
the protection of the building or businesses' assets and people.
Furthermore, the other two target markets listed will be taken on at a later date, if at all. Event venues require
more specialized services and may be a slower market to tackle. Educational institutions are often eager to
establish their own security staffs, making this a difficult market to establish a strong foothold in as well.
As security guard services are sold business-to-business, marketing and advertisement is generally targeted on
the markets and industries the security companies seek to serve. Businesses generally search for security guard
providers on the Internet or through referrals from other companies they trust.
Smaller security companies achieve success based on the expertise and reputation of their founding managers
and the growth of a team with a similar track record. The continued success of a company depends on client
satisfaction, leading to referrals.
Larger institutions and governments may receive several bids for security contracts, while smaller businesses
(such as many that Batten-Hatchez Security will target) often prefer to try out security companies and move on if
they do not meet expectations.
The smaller the amount of assets being protected, the more willing a company will be to risk their security on
educated hunches about a security company without feeling the need to do due diligence on a number of
options.
While the public's perception of the rising crime rate assists revenue, the most significant factor which increases
the demand for this industry's services is a breach of an existing security system, a break-in or a near break in.
The economic crisis has hurt demand over the past two years but things will soon begin to improve.
In Coastalburg, security guard service competitors include securityguard.com, Top Guard Security, US Security
Guard Services, and Trend Security Corporation.
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Train guards well for permanent check-in, patrol, and surveillance positions
Use advertising and targeted lists to locate and market to these customer markets
Focus specifically on guard services and high-level consulting audits, while outsourcing or referring to
vendors for security equipment and system needs
Competitive Edge
Batten-Hatchez Security will built a competitive edge through high levels of customer service and assurance. The
company will strive to not be a broker between clients and contracted security guards, as some security guard
providers become, but instead be a partner in the security and protection of client's assets, with security guards
as a major tool in that protection. This strategy will require Chindit Batten to carefully audit a client's security
situation and to work with them on plans to upgrade and maintain that security. He will continually check in with
clients and with the guards sent to client sites to learn about the challenges they are facing.
Marketing Strategy
To reach its target markets of building management companies and large retail businesses, Batten-Hatchez
Security will use the following tactics:
Batten's sales strategy will be to listen carefully to the needs of the client and to provide assurance through
stories of his experience and a canny understanding of their needs and concerns. While his proposals may not
be the lowest cost bids a potential client receives, he will follow up with care and the same personal attention that
clients will receive if they move forward with using Batten-Hatchez Security.
Sales Forecast
Security guard sales will be recurring. Assuming a client retention rate of 90% annually, based on Chindit
Batten's track record in the business, total sales will escalate quickly. Sales will be a combination of clients
requiring 24/7 coverage and those with only daytime coverage. 40% of sales in dollars are expected from 24/7
clients. Sales are expected to meet the objective of $1.75 million in the third year.
Direct costs of sales consist of supplies specific to each job, such as uniforms which must be purchased. Uniform
may be a branded Batten-Hatchez uniform, or contain the customer's branding to provide the visible presence of
security at the job site. Additional sets of uniforms must be purchased by the guards (at a discount) from the
designated uniform provider and laundry and cleaning of uniforms is the responsibility of the guards as well. Job
supplies will include materials related to security audits and specific equipment purchases for a job as well.
Sales Forecast
Year 1 Year 2 Year 3
Sales
Security Guards $814,010 $1,221,015 $1,770,472
Security Audits $69,619 $97,467 $136,453
Commissions $49,370 $69,117 $96,764
Total Sales $932,999 $1,387,599 $2,003,690
Direct Cost of Sales Year 1 Year 2 Year 3
Job Supplies $40,701 $61,051 $88,524
Other $0 $0 $0
Subtotal Direct Cost of Sales $40,701 $61,051 $88,524
Milestones
The budgets for creating the brochure/stationery and website come out of the start-up expenses, while the other
marketing costs detailed here come out of the first year operating budget as they occur after the business launch
date. Chindit Batten will manage all marketing and sales activities while Viipuri Hatchez will set up accounting
and operating systems and interview potential guards.
Milestones
Milestone Start Date End Date Budget Manager Department
Website Development 11/1/2009 12/1/2009 $2,000 CB Marketing
Buy Industry Publication
12/1/2009 12/15/2009 $2,000 CB Marketing
Ads
Create
11/1/2009 12/1/2009 $3,500 CB Marketing
Brochure/Stationery
List Development 11/1/2009 12/1/2009 $1,000 CB Marketing
Direct Mail 12/1/2009 12/15/2009 $2,000 CB Marketing
Totals $10,500
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Management Summary
Chindit Batten, CEO, creates the vision and strategy of Batten-Hatchez Security. He brings with him knowledge
of the industry and sales skill. Batten will be personally responsible for marketing, sales, and ongoing client
service. Batten will also run training for guards.
Viipuri Hatchez, COO, will run the operations of the company. He will manage finances/accounting, hiring and
human resources. Hatchez has ten years of experience as assistant director of operations for a security systems
company and therefore has familiarity with operations management and the security industry as well.
Batten and Hatchez will be the only full-time employees at the launch of the company. Security guards will be
employed as client engagements are set and will be accounted for as a cost of sales. In the second year, three
administrative/call center assistants will be hired to work under the COO and to staff the office at all times for the
purposes of dispatches and maintaining communications with guards on-site.
Personnel Plan
The personnel table reflects the full-time office personnel of the business. Security guards will be a combination
of full-time and part-time guards and will be hired as sales increase. Guards will be hired either as daytime
guards, night-shift guards, and part-time guards who take a part-time load of either evening or daytime work. A
business office must be rented starting in year 2 when the administrative/call center assistants are brought on to
provide 24 hour dispatch support. These 3 assistants are paid $15 per hour.
Guards are hired after an independent background check is completed and interviews with both managers of the
business as well as checks with three references. Guards are eligible for health insurance and disability pay
through the business to protect them in the case of injury on the job or other problems.
Personnel Plan
Year 1 Year 2 Year 3
Chindit Batten $36,000 $50,000 $60,000
Viipuri Hatchez $36,000 $50,000 $60,000
Administrative/Call Center Assistants $0 $131,000 $140,000
Total People 2 5 5
Total Payroll $72,000 $231,000 $260,000
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Financial Plan
Batten-Hatchez Security expects to produce excess cash after a lean first year of operation which can finance its
expansion to an office space along with a 5 year home equity loan to support significant growth of its employee
base in its second and third years to 25 FTE security guards (which can be estimated as 10 full-time guards and
30 part-time guards). Future growth will be financed by the business and will include launching operations in
other cities in Ourstate and launching a line of security products.
Start-up Funding
The founders will each provide matching start-up funding. The balance of start-up funding will be provided by
angel investors who will be given up to 40% of shares in the business.
Start-up Funding
Start-up Expenses to Fund $36,700
Start-up Assets to Fund $41,000
Total Funding Required $77,700
Assets
Non-cash Assets from Start-up $1,000
Cash Requirements from Start-up $40,000
Additional Cash Raised $0
Cash Balance on Starting Date $40,000
Total Assets $41,000
Liabilities and Capital
Liabilities
Current Borrowing $5,000
Long-term Liabilities $0
Accounts Payable (Outstanding Bills) $0
Other Current Liabilities (interest-free) $0
Total Liabilities $5,000
Capital
Planned Investment
Louis Giordano $15,000
Jared Case $15,000
Angel Investor $42,700
Additional Investment Requirement $0
Total Planned Investment $72,700
Loss at Start-up (Start-up Expenses) ($36,700)
Total Capital $36,000
Total Capital and Liabilities $41,000
Total Funding $77,700
Important Assumptions
The long-term interest rate is 6% for a home equity loan taken out in year 2 to cover the cash needs for a move
to an office space.
In addition to the assumptions shown in this table, the business makes the following assumptions:
That the security guard industry will experience an overall upswing in the next three years
That the sales record of Chindit Batten at his previous firm can be replicated at Batten-Hatchez
General Assumptions
Year 1 Year 2 Year 3
Plan Month 1 2 3
Current Interest Rate 15.00% 15.00% 15.00%
Long-term Interest Rate 6.00% 6.00% 6.00%
Tax Rate 30.00% 30.00% 30.00%
Other 0 0 0
Break-even Analysis
The monthly break-even is low due to the cost savings by operating the office out of Chindit Batten's home in the
first year of operations. This allows for the business to become profitable quickly.
Break-even Analysis
Monthly Revenue Break-even $24,475
Assumptions:
Average Percent Variable Cost 4%
Estimated Monthly Fixed Cost $23,407
Projected Profit and Loss
Security guard labor is estimated at 55% of sales in the first year, dropping slightly to 53% by the third year as
prices increase and cheaper labor becomes available due to the range of employees.
Marketing includes ongoing Web hosting and maintenance fees, continued revisions and reprinting of the
brochure and stationery, additional direct mail campaigns, ongoing advertising in trade publications, and online
advertising for the website.
Rent, utilities, and depreciation will be expenses beginning in the second year when an office space is required.
Training requires the use of larger meeting rooms for groups of guards which will have to be rented separately in
the first year of operations. Training cost will be reduced once an office is rented, as the business will choose a
space with a conference room or table to hold employee training at the office. Training will be an ongoing
expense both due to turnover and due to continued training and check-ins with employees. The surety bond must
be renewed each year for the business.
Licenses and permits will include licenses for new guards to carry firearms and to operate, and continued
renewals of licensing and permits for the business each year.
Net profit will swing to a net loss in the second year due to the opening of an office space. Net profit will occur in
year 3 again as the business scales up to cover these additional costs.
Pro Forma Profit and Loss
Year 1 Year 2 Year 3
Sales $932,999 $1,387,599 $2,003,690
Direct Cost of Sales $40,701 $61,051 $88,524
Security Guard Labor $513,149 $763,180 $1,102,029
Total Cost of Sales $553,850 $824,230 $1,190,553
Gross Margin $379,149 $563,369 $813,137
Gross Margin % 40.64% 40.60% 40.58%
Expenses
Payroll $72,000 $231,000 $260,000
Marketing/Promotion $33,000 $30,000 $35,000
Depreciation $703 $11,133 $12,800
Rent $0 $24,000 $25,200
Utilities $0 $1,200 $1,260
Insurance $4,800 $15,000 $18,000
Surety Bond $1,200 $1,200 $1,200
Payroll Taxes $87,772 $149,127 $204,304
Employee Benefits $58,515 $99,418 $136,203
Training $6,000 $2,000 $3,000
Licenses and Permits $16,900 $20,000 $25,000
Total Operating Expenses $280,890 $584,078 $721,967
Profit Before Interest and Taxes $98,259 ($20,709) $91,169
EBITDA $98,962 ($9,576) $103,969
Interest Expense $555 $4,245 $7,200
Taxes Incurred $29,311 $0 $25,191
Net Profit $68,393 ($24,954) $58,779
Net Profit/Sales 7.33% -1.80% 2.93%
Projected Cash Flow
Excess cash from the first year of operation and a $150,000 five year home equity loan from the business'
owners will be used to finance the expansion to a rented office space in the second year, which will require the
purchase of furniture, additional computer and phone equipment, and some improvements to the space. This
loan will be taken out by one or both of the owners at 6% interest halfway through year 2 when cash is needed.
Cash flow is expected to become positive in the fifth month of operation due to the low fixed costs and launching
without a full-time call center/office. Continued investments in communications equipment will be needed
throughout the first year as additional guards join the business. In the second year, assets must be purchased for
the office, including computers and equipment, furniture, and a phone system. Communications
equipment purchases will continue to grow in the second year.
It is estimated that 70% of sales will be made on credit for payment within one month and 30% will be paid at or
before the time of service.
Ratio Analysis
Year 1 Year 2 Year 3 Industry Profile
Sales Growth n.a. 48.72% 44.40% 2.05%
Percent of Total Assets
Accounts Receivable 63.49% 68.61% 80.85% 30.54%
Other Current Assets 0.00% 3.22% 3.94% 48.01%
Total Current Assets 98.80% 93.06% 96.38% 81.73%
Long-term Assets 1.20% 6.94% 3.62% 18.27%
Total Assets 100.00% 100.00% 100.00% 100.00%
Current Liabilities 53.75% 30.97% 36.10% 48.40%
Long-term Liabilities 0.00% 43.46% 27.58% 30.72%
Total Liabilities 53.75% 74.43% 63.69% 79.13%
Net Worth 46.25% 25.57% 36.31% 20.87%
Percent of Sales
Sales 100.00% 100.00% 100.00% 100.00%
Gross Margin 40.64% 40.60% 40.58% 40.82%
Selling, General & Administrative
33.31% 42.40% 37.65% 18.68%
Expenses
Advertising Expenses 0.08% 0.80% 0.64% 0.49%
Profit Before Interest and Taxes 10.53% -1.49% 4.55% 5.54%
Main Ratios
Current 1.84 3.00 2.67 1.27
Quick 1.84 3.00 2.67 1.21
Total Debt to Total Assets 53.75% 74.43% 63.69% 79.13%
Pre-tax Return on Net Worth 93.59% -31.41% 60.75% 108.30%
Pre-tax Return on Assets 43.29% -8.03% 22.06% 22.61%
Additional Ratios Year 1 Year 2 Year 3
Net Profit Margin 7.33% -1.80% 2.93% n.a
Return on Equity 65.51% -31.41% 42.53% n.a
Activity Ratios
Accounts Receivable Turnover 4.56 4.56 4.56 n.a
Collection Days 42 67 68 n.a
Accounts Payable Turnover 6.67 12.17 12.17 n.a
Payment Days 27 34 25 n.a
Total Asset Turnover 4.13 4.47 5.26 n.a
Debt Ratios
Debt to Net Worth 1.16 2.91 1.75 n.a
Current Liab. to Liab. 1.00 0.42 0.57 n.a
Liquidity Ratios
Net Working Capital $101,695 $192,874 $229,453 n.a
Interest Coverage 177.04 -4.88 12.66 n.a
Additional Ratios
Assets to Sales 0.24 0.22 0.19 n.a
Current Debt/Total Assets 54% 31% 36% n.a
Acid Test 0.66 0.79 0.43 n.a
Sales/Net Worth 8.94 17.47 14.50 n.a
Dividend Payout 0.00 0.00 0.00 n.a
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Appendix
Sales Forecast
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
Sales
Security Guards $6,000 $10,800 $19,440 $34,992 $55,987 $78,382 $94,058 $96,880 $99,787 $102,780 $105,864 $109,040
Security Audits $500 $700 $980 $1,372 $1,921 $2,689 $3,765 $5,271 $7,379 $10,331 $14,463 $20,248
Commissions $0 $500 $700 $980 $1,372 $1,921 $2,689 $3,765 $5,271 $7,379 $10,331 $14,463
Total Sales $6,500 $12,000 $21,120 $37,344 $59,280 $82,992 $100,513 $105,916 $112,436 $120,490 $130,657 $143,750
Direct Cost of Sales Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
Job Supplies $300 $540 $972 $1,750 $2,799 $3,919 $4,703 $4,844 $4,989 $5,139 $5,293 $5,452
Other $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Subtotal Direct Cost of
$300 $540 $972 $1,750 $2,799 $3,919 $4,703 $4,844 $4,989 $5,139 $5,293 $5,452
Sales
Personnel Plan
Month Month Month
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9
10 11 12
Chindit Batten $2,000 $2,000 $2,000 $2,000 $2,000 $2,000 $4,000 $4,000 $4,000 $4,000 $4,000 $4,000
Viipuri Hatchez $2,000 $2,000 $2,000 $2,000 $2,000 $2,000 $4,000 $4,000 $4,000 $4,000 $4,000 $4,000
Administrative/Call
$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Center Assistants
Total People 2 2 2 2 2 2 2 2 2 2 2 2
Total Payroll $4,000 $4,000 $4,000 $4,000 $4,000 $4,000 $8,000 $8,000 $8,000 $8,000 $8,000 $8,000
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