The Power of Subscription Fulfillment Via Oracle Service Contracts - PPT
The Power of Subscription Fulfillment Via Oracle Service Contracts - PPT
The Power of Subscription Fulfillment Via Oracle Service Contracts - PPT
Prepared by:
Lee Huff
Grant Thornton LLP
Presenter introduction
38,000 65% of
people in over Forbes Global
100 companies
100 countries served by Grant Thornton
International member firms
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What is Business Harmony?
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Session introduction
• Focus on XaaS and subscription business1
– Provides value for both customer and company
• customer – convenience, flat rate, hassle-free
• company – predictable recurring revenue, easily calculated lifetime
value of customer
– Proven Success in several industries
• Technology, Entertainment, Home Goods, Transportation, Healthcare
• Examples of Successful Subscription Businesses
– Dollar Shave Club
• Home Goods – subscription only business (product)
• Provides consumable product as a service (hair razors)
• $60 million in revenue (2014)
– Netflix
• Entertainment – subscription only business (content)
• Provides streaming content as a service
• Considered largely responsible for replacing Blockbuster
– Truven Health Analytics
• Healthcare Technology – partial subscription business (software)
• Provides software and content as a service via various media
• Spun off from Thomson Reuters in 2012 for $1.25B, purchased by IBM in
February 2016 for $2.6B
1. Longanecker, Chuck. "Why You Should Use a Subscription Business Model." Entrepreneur.
Entrepreneur, 19 Mar. 2015. Web. 28 Feb. 2016.
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Session introduction (cont.)
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Agenda
• Introductions
• How service contracts enables subscription businesses in EBS
– Service contracts overview
– Service contracts subscription fulfillment flow
• Key components of service contracts subscription fulfillment
– Subscription items
– Customer accounts, sites, and contacts
– Subscription agreements
– Subscription agreement contract lines
– Subscription templates/fulfillment schedules
– Billing schedules
– Item instances
– Sales orders
• Conclusion
• Q&A
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How service contracts enables
subscription businesses in EBS
Service contracts overview
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Subscription fulfillment flow
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Key components of service contracts
subscription fulfillment flow
Subscription items
• Focus on service
attribute group
• Contract item type
= subscription
• Template is
subscription
template used for
fulfillment
schedules
(SC setup)
• Track in installed
base is required
Customer accounts, sites and contacts
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Differences in Releases
• Drawbacks in R12.1
– No public Import APIs
– Service Contracts Import does not allow tangible lines
– Service Contracts Import only allows 3 billing streams
– Service Contracts Import does not allow DFFs
• Enhancements in R12.2
– All Service Contracts Import fixes are added in R12.2
except the ability to import tangible lines
– Subscriptions can be ordered via Order Management
and interfaced from OM to SC
– Public Import APIs available
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Conclusion
• Service Contracts powerful enablement of subscription
businesses
• End-to-end solution for order to cash processes related to
subscriptions
– Strengthened by other module features: Order
Management, Receivables, Installed Base
– While there is no seeded fulfillment for intangible items,
installed base has robust API capability that allows you to
easily integrate to any platform
– Also great flexibility for billing
• Leverages existing EBS environment
– If you're already using financials and/or CRM you have a
leg up
– Ultimately saving you time and money!
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Questions?
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Upcoming events
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Evaluation reminder
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Thank You!
Lee Huff
Technology Solutions – Associate
Grant Thornton LLP
[email protected]
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