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    EL 1 Service Delivery Officer Roles in ATO

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    The document summarizes a job opening for a Service Delivery Officer position with the Australian Taxation Office (ATO). The role involves stakeholder management, leadership, and service delivery in a digital environment. Responsibilities include planning projects, leading staff, managing relationships, and applying strategies and legislation. The ideal candidate has experience negotiating programs of work, leading teams, strong communication skills, and the ability to analyze information to implement client service options. The position offers a salary of $103,071 to $112,369 plus benefits and is located in Penrith or Parramatta, New South Wales. Applications are due by April 11, 2018.

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    EL 1 Service Delivery Officer Roles in ATO

    Uploaded by

    V
    104 views3 pages
    The document summarizes a job opening for a Service Delivery Officer position with the Australian Taxation Office (ATO). The role involves stakeholder management, leadership, and service delivery in a digital environment. Responsibilities include planning projects, leading staff, managing relationships, and applying strategies and legislation. The ideal candidate has experience negotiating programs of work, leading teams, strong communication skills, and the ability to analyze information to implement client service options. The position offers a salary of $103,071 to $112,369 plus benefits and is located in Penrith or Parramatta, New South Wales. Applications are due by April 11, 2018.

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    ATO roles

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    EL 1 Service Delivery Officer roles in ATO

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    The document summarizes a job opening for a Service Delivery Officer position with the Australian Taxation Office (ATO). The role involves stakeholder management, leadership, and service delivery in a digital environment. Responsibilities include planning projects, leading staff, managing relationships, and applying strategies and legislation. The ideal candidate has experience negotiating programs of work, leading teams, strong communication skills, and the ability to analyze information to implement client service options. The position offers a salary of $103,071 to $112,369 plus benefits and is located in Penrith or Parramatta, New South Wales. Applications are due by April 11, 2018.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    104 views3 pages

    EL 1 Service Delivery Officer Roles in ATO

    Uploaded by

    V
    The document summarizes a job opening for a Service Delivery Officer position with the Australian Taxation Office (ATO). The role involves stakeholder management, leadership, and service delivery in a digital environment. Responsibilities include planning projects, leading staff, managing relationships, and applying strategies and legislation. The ideal candidate has experience negotiating programs of work, leading teams, strong communication skills, and the ability to analyze information to implement client service options. The position offers a salary of $103,071 to $112,369 plus benefits and is located in Penrith or Parramatta, New South Wales. Applications are due by April 11, 2018.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Build your career with us

    EL 1 Service Delivery officer


    Candidate information kit
    EXT_SD_290_18

    Join our team


    The role
    We are seeking a Service Delivery officer to join our Channel Transition team. Ideal
    candidates will have experience in stakeholder management, leadership and service
    delivery in a digital environment.
    These roles may be offered on an ongoing or non-ongoing basis in the following our
    Penrith and Parramatta sites.
    Note you must be an Australian citizen to work for the ATO and agree to pre-
    engagement integrity checks. Some roles in the ATO may also require a security
    clearance. The ATO may conduct further integrity checks during the course of your
    employment.
    Our work
    At the ATO, you’ll do work you can’t do anywhere else. Work that is meaningful,
    diverse and challenging. Work that makes a real difference to the lives of Australians,
    and that contributes to their economic and social wellbeing.
    Our people
    Our people are building a leading tax and superannuation administration known for
    contemporary service, expertise and integrity. They are impartial, committed to
    service, accountable, respectful and ethical. They are committed, innovative, and their
    achievements are celebrated.
    Our offer
    In addition to an EL 1 salary of $103,071 to $112,369 and generous 15.4%
    superannuation, we support a healthy work-life balance with flexible working hours
    including full-time and part-time employment.
    You will have the opportunity to influence, lead and manage change and take an
    active role in the implementation of the agency's strategic direction and help you
    develop your expertise and do the best work of your career. Work that might take you
    somewhere unexpected.
    Further information about our generous pay and conditions is available in the ATO
    enterprise agreement
    The business area
    The majority of the work in Service Delivery involves direct contact and consultation
    with members of the community. We respond to enquiries from the community and
    work with our clients to provide them with information and support to meet their
    obligations to manage their taxation and superannuation affairs.
    We ensure that reasonable steps are taken to recover amounts owing to the ATO and
    have responsibility to provide clients and their representatives every opportunity and
    assistance to meet their obligations and encourage them to work with us where they
    experience difficulties.
    The Channel Transition team’s focus is on creating an environment where the most
    attractive interaction options for clients are also the most efficient and effective options
    for the ATO. We inform law design, business and system enhancements to support
    development of the ATO’s Service and Channel Strategy. We identify opportunities to
    apply a ‘digital by default’ approach within the current environment and drive targeted
    transition activities at the segment, product and form level.

    UNCLASSIFIED EXTERNAL 2
    EXT_SD_290_18

    In this role you will


     plan, organise, lead and control resources, set work area priorities, manage workflows,
    develop strategies and evaluate business outcomes
     share own expertise with others, guide and mentor less experienced employees and work
    collaboratively to achieve business outcomes
     construct project and work plans detailing measurable milestones, outcomes and the link
    to delivering strategic objectives, monitor project and work progress and manage priorities
     manage relationships with internal and external stakeholders across a range of complex
    or sensitive issues to communicate information, negotiate, influence desired outcomes to
    achieve work area and agency goals
     recognise and resolve issues using expert knowledge and experience; identify and
    develop ideas, analyse alternative courses of action and their implications, devise action
    plans and advance new approaches
     maintain knowledge and keep others informed of the strategic objectives and broader
    impacts and implications of business activities
     understand, analyse and interpret legislation, policies, strategies and business and project
    plans; take an active role in applying these in the work area
     demonstrate alignment to our cultural traits – you can watch a series of videos on our
    culture on tv.ato.gov.au to understand how our cultural traits underpin everything we do.

    Our ideal candidate has


     demonstrated experience negotiating, designing and undertaking a complex program of
    work
     demonstrated ability to lead a number of staff including utilising subject matter experts to
    deliver required results in specific timeframes
     highly developed communication and stakeholder management skills including the ability
    to leverage relationships to achieve outcomes
     demonstrated ability to analyse information to derive opportunities to implement new or
    updated options for client engagement, service delivery, and channel transition.

    More information
    Find out more about what we do by visiting who we are and read how we’re making every
    year count across all our market segments. Watch a series of videos on our culture on
    tv.ato.gov.au to understand how our cultural traits underpin everything we do.
    Our Building confidence online product explains how we're working to deliver the best
    possible tax and super experience. We are Reinventing the ATO and that is why it’s such an
    exciting time to join our team.
    > RecruitAbility applies to this role.
    > Apply now by submitting your resume along with your statement outlining your skills,
    knowledge and experience against the selection criteria referenced in our ideal
    candidate information above. You should include specific examples that demonstrate
    your ability to perform in this role.
    Applications must be submitted via our online recruitment system by 5pm EST Wednesday
    11 April 2018.
    If you have questions regarding this role, email Lilit Spargo or phone (02) 93543132.

    UNCLASSIFIED EXTERNAL 3

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