Epicor ERP Enhanced Quality Assurance Course
Epicor ERP Enhanced Quality Assurance Course
Epicor ERP Enhanced Quality Assurance Course
ED869905
90521-10-0019-58310702
10.0.700.2
Revision: July 25, 2014 2:05 a.m.
Total pages: 48
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Enhanced Quality Assurance Course Contents
Contents
Enhanced Quality Assurance Course.....................................................................................5
Before You Begin....................................................................................................................6
Audience.........................................................................................................................................................6
Prerequisites....................................................................................................................................................6
Environment Setup..........................................................................................................................................7
Enhanced Quality Assurance Overview................................................................................8
Application Setup.................................................................................................................10
Company Configuration................................................................................................................................10
Maintenance Programs..................................................................................................................................11
Inspection Attributes Maintenance..........................................................................................................11
Workshop - Create Inspection Attributes.........................................................................................11
Enter a Diameter Attribute........................................................................................................11
Enter a Length Attribute...........................................................................................................12
Enter a Deburr Attribute...........................................................................................................12
Specification Maintenance......................................................................................................................12
Workshop - Create Specifications....................................................................................................13
Create a New Specification.......................................................................................................13
Define Attribute Specifications (Diameter).................................................................................13
Define Attribute Specifications (Length)....................................................................................14
Define Attribute Specifications (Deburr)....................................................................................16
Approve the Specification Revision...........................................................................................16
Inspection Plan Maintenance..................................................................................................................16
Workshop - Create an Inspection Plan.............................................................................................17
Define Configurator................................................................................................................................18
Workshop - Create a Configuration.................................................................................................18
Create a Diameter Input Field...................................................................................................18
Create a Length Input Field......................................................................................................20
Create a Deburr Input Field......................................................................................................20
Test Inputs...............................................................................................................................20
Add Pass/Fail Condition for Deburr...........................................................................................21
Test Inputs...............................................................................................................................22
Approve the Configuration.......................................................................................................23
Daily Processing....................................................................................................................24
Inspection Processing for a Part......................................................................................................................25
Part Maintenance...................................................................................................................................25
Workshop - Create a Part with an Inspection Plan............................................................................25
Create a Part............................................................................................................................25
Assign the Inspection Plan........................................................................................................25
Workshop - Create and Receive Purchase Order...............................................................................26
Create a Purchase Order...........................................................................................................26
This course discusses advanced functions in the Epicor application that ensure better coverage of a part. Through
the enhanced Quality Assurance module you can create inspection plans using inspection attributes and
specifications and apply them through the inspection data entry process. The inspection plan launches the
Configurator Designer to define the data required to be captured and configure the input sheets for data entry.
The Configurator Designer is a powerful tool that allows you to define multiple criteria to pass and fail based on
the combination of inputs.
The EQA course workshops guide you through the inspection process. This course covers how to create inspection
plans, input sheets in the Configurator Designer, inspect received parts, use skip lot codes, and record calibration
information.
Upon successful completion of this course, you will be able to:
• Create inspection attributes and specifications.
• Link the attributes and specifications to an inspection plan.
• Create test plans using the Configurator Designer.
• Receive purchased items into inspection.
• Disposition items to stock or a job.
• Receive returned materials and dispose through inspection.
• Determine rules on what frequency parts are to be inspected at the time of receipt.
• Record calibration information against a resource.
Read this topic for information you should know in order to successfully complete this course.
Audience
Prerequisites
To complete the workshops in this course, the necessary modules must be licensed and operating in your training
environment. For more information on the modules available, contact your Epicor Customer Account Manager
at [email protected]. It is also important you understand the prerequisite knowledge contained in other
valuable courses.
• Navigation Course - This course introduces navigational aspects of the Epicor application's user interface.
Designed for a hands-on environment, general navigation principles and techniques available in two user
interface modes - Classic Menu and Modern Shell Menu. Workshops focus on each of these modes and
guide you through each navigational principle introduced.
• Inventory Management Course - This course provides an overview of the entire inventory management
process. Use this module to update and maintain raw materials, work in process (WIP) as well as finished
goods inventory quantities and costs.
• Quality Assurance Course - This course discusses the flow of material through the Quality Assurance (QA)
module and reviews the configuration and maintenance setup. This course addresses various inspections and
demonstrates how the Epicor application processes them.
• Configurator Course - This course introduces you to the general Configuration process and the use of
functionalities used to create configurations.
• System Flow Course - This course introduces a basic quote to cash scenario that includes the process from
the initial customer quote to final cash receipts and payment of supplier invoices. This course emphasizes the
series of processes that make up the quote to cash process by using a simple scenario to highlight various
transactions. Your organization may have more complex processing routines than those described in this
course.
• Recommended: Industry knowledge in inventory control, work order material management, and quality
control production.
Environment Setup
The environment setup steps and potential workshop constraints must be reviewed in order to successfully
complete the workshops in this course.
Your Epicor training environment, in which the Epicor demonstration database is found, enables you to experience
Epicor functionality in action but does not affect data in your live, production environment.
The following steps must be taken to successfully complete the workshops in this course.
1. Verify the following or ask your system administrator to verify for you:
• Your Epicor training icon (or web address if you are using Epicor Web Access) points to your
Epicor training environment with the Epicor demonstration database installed. Do not complete
the course workshops in your live, production environment.
Note It is recommended that multiple Epicor demonstration databases are installed. Contact
Support or Systems Consulting for billable assistance.
• The Epicor demonstration database is at the same service pack and patch as the Epicor
application. Epicor's education team updates the Epicor demonstration database for each service pack
and patch. If your system administrator upgrades your Epicor application to a new service pack or patch,
he or she must also download the corresponding Epicor demonstration database from EPICweb > Support
> Epicor > Downloads and install it. If this is not performed, unexpected results can occur when completing
the course workshops.
• Your system administrator restored (refreshed) the Epicor demonstration database prior to
starting this course. The Epicor demonstration database comes standard with parts, customers, sales
orders, and so on, already defined. If the Epicor demonstration database is shared with multiple users
(that is, the database is located on a server and users access the same data, much like your live, production
environment) and is not periodically refreshed, unexpected results can occur. For example, if a course
workshop requires you to ship a sales order that came standard in the Epicor demonstration database,
but a different user already completed this workshop and the Epicor demonstration database was not
restored (refreshed), then you will not be able to ship the sales order. Epicor's education team has written
the course workshops to minimize situations like this from occurring, but Epicor cannot prevent users
from manipulating the data in your installation of the Epicor demonstration database.
2. Log in to the training environment using the credentials manager/manager. If you are logged in to your
training environment as a different user, from the Options menu, select Change User.
3. From the Main menu, select the company Epicor Education (EPIC06).
Use the enhanced Quality Assurance module to create user-definable inspection maintenance plans and apply
them in the inspection data entry process. The inspector attribute details are stored in the specifications file, and
you have the ability to control revisions to these specifications.
Through this module, create inspection plans by defining inspection attributes and specifications. The inspection
plan launches the Configurator Designer so you can define the data that needs to be captured and configure
the sheets for data input. The input is used to accept or reject a sample.
The test plans can be assigned to part revisions, return material authorization (RMA), job materials, and operations.
The inspection process is initiated from a number of processes using the Inspection Data button which calls the
Configurator Designer. Inputs are created in the Configurator Designer using external sources. Test results are
stored for future analysis.
Skip Lot processing determines rules on what frequency parts are to be inspected at the time of receipt. If the
receipt does not require inspection, it is passed directly to stock. If the part requires inspection, it is placed in the
inspection queue. If the part has an associated test plan, the test data are entered during inspection.
The inspection plan and specifications can be assigned to a resource, asset, and equipment to collect calibration
data.
The following diagram reviews the inspection plan and the specification setup process for a part to be inspected.
This course provides step by step workshops to take you though the inspection process.
Application Setup
This section of the course reviews the company configuration and maintenance program setup factors that apply
to the Enhanced Quality Assurance module.
Company Configuration
Use Company Configuration to define the module options for companies in the Epicor application. Use these
options to define how this company will interact with the module licensed for it.
When you install the Epicor application, one company record is created by default. You first use Company
Maintenance to define overall options like email setup, document attachments, and external BAQ sources. You
then use Company Configuration to define how the company interacts with the various modules you have
licensed.
Tip You can purchase a Multi-Site license that enables you to set up multiple companies within Company
Configuration. To do this, first create the company within the Epicor Administration Console. You can then
display the new company in this program and configure it as necessary.
Menu Path
Navigate to this program from the Main Menu:
• System Setup > Company/Site Maintenance > Company Configuration
Maintenance Programs
This section of the course reviews the most significant maintenance programs that apply to the Enhanced Quality
Assurance process. In some cases, not all fields in a program are discussed. For more information on a specific
program, refer to the Application Help.
Menu Path
Navigate to this program from the Main Menu:
• Production Management > Quality Assurance > Setup > Inspection Attribute
• Sales Management > Case Management > Setup > Inspection Attribute
For CRM users, the Main Menu appears as:
• Customer Relationship Management > Case Management > Setup > Inspection Attribute
In this workshop, define the inspection attributes to be inspected. These attributes are later used in Specification
Maintenance.
Navigate to Inspection Attribute Master Maintenance.
Menu Path: Production Management > Quality Assurance > Setup > Inspection Attribute
In this workshop task, create a numeric attribute to enter the diameter of the bar.
1. Click New.
2. In the Attributes field, enter XXX_Diameter (where XXX are your initials) to identify the new inspection
attribute.
3. In the Description field, enter XXX Bar Diameter (where XXX are your initials).
6. Click Save.
In this workshop task, create a character combo box to insert the length of the bar.
1. Click New.
2. In the Attributes field, enter XXX_Length (where XXX are your initials).
3. In the Description field, enter XXX Length (where XXX are your initials).
6. Click Save.
In this workshop task, create a check box attribute to verify if the bar is deburred.
1. Click New.
2. In the Attributes field, enter XXX_Deburred (where XXX are your initials).
3. In the Description field, enter XXX Deburred (where XXX are your initials).
6. Click Save.
Specification Maintenance
Use Specification Maintenance to define a specification. A specification controls individual inspection elements
that need to be verified against the specification. This data can be shown in multiple formats depending on its
attribute properties, for example, minimum and maximum values or a list of acceptable results.
Use this program to further specify an inspection attribute as it displays in the Configurator Designer.
Note Specifications are revision controlled; it allows for the creation of multiple versions on the same
specification.
Menu Path
Navigate to this program from the Main Menu:
• Production Management > Quality Assurance > Setup > Specification
In this workshop, create a new specification and define the inspection attributes that need to be checked against
the specification.
Navigate to Specification Maintenance.
Menu Path: Production Management > Quality Assurance > Setup > Specification
In this workshop task, create a specification for the Bar and a specification revision.
2. In the Specification field, enter XXX_BSS (where XXX are your initials).
3. In the Description field, enter XXX Bar Stock Specification (where XXX are your initials).
4. Click Save.
9. Click Save.
2. In the Inspection Attribute field, search for and select XXX_Diameter (where XXX are your initials).
Specifies the literal text that should display next to this field on the Configurator Input page during the
Inspection Results Entry process.
9. Click Save.
2. In the Inspection Attribute field, search for and select XXX_Length (where XXX are your initials).
4. In the Tool Tip field, enter Measure the length of the bar.
7. In the Value/Description List grid, in the Value field, enter 5 and press Tab.
8. In the Value/Description List grid, in the Description field, enter 5 and press Tab.
In the Value/Description List grid, a new line displays.
Value Description
20 20
30 30
40 40
50 50
60 60
75 75
Value
30
40
50
60
• If values are defined this field, and the value selected in the combo-box during an Inspection Results
Entry QA session isn't found in the Pass List Values field, the Epicor application designates the sample
as a Fail.
Example If 2,4,6,8 are defined as pass values, and the user selects 12 during an Inspection Results
Entry QA session, the Epicor application designates it as a Fail value.
• If no values are selected in the combo-box during an Inspection Results Entry QA session, the Epicor
application considers the combo-box as information only and it does not process Pass/Fail logic for the
combo-box.
In this workshop task, create a specification for the Deburred check box attribute.
2. In the Inspection Attribute field, search for and select XXX_Deburred (where XXX are your initials).
4. In the Tool Tip field, enter Have the edges been ground?.
5. Click Save.
3. Click Save.
Use Inspection Plan Maintenance to create a generic inspection plan and to assign a revision to the plan.
Inspection plans are used to inspect parts, operations, and calibrations. The inspection plan is revision controlled
and can be used with multiple specifications.
Note There are two types of inspection plans - Inspection and Calibration. Once an inspection type is
assigned to the inspection plan, the Search window returns all records sorted by a specific type.
When the inspection plan is entered, you can launch the Configurator Entry directly from within this program.
Menu Path
Navigate to this program from the Main Menu:
• Production Management > Quality Assurance > Setup > Inspection Plan
• Sales Management > Case Management > Setup > Inspection Plan
For CRM users, the Main Menu appears as:
• Customer Relationship Management > Case Management > Setup > Inspection Plan
In this workshop, create an inspection plan and a revision for the part.
Navigate to Inspection Plan Maintenance.
Menu Path: Production Management > Quality Assurance > Setup > Inspection Plan
2. In the Inspection Plan field, enter XXX_BIP (where XXX are your initials).
3. In the Description field, enter XXX Bar Inspection Plan (where XXX are your initials).
5. Click Save.
9. Click Save.
Define Configurator
In the Enhanced Quality Assurance module, you can create inputs in the Configurator Designer using external
sources and the pre-defined inspection attributes. These inputs are used for the inspection process.
All of the Configurator Designer features can be used to apply the Pass/Fail control. Whether a feature passes
or fails depends on the input meeting the inspection specifications. As the inspection plan is used with multiple
specifications, the Configurator Designer amends the sheet depending on the attributes assigned to the current
specification.
In this workshop, create a configuration linked to the inspection plan and design the sheet for the data input.
3. In the Configurator ID field, enter XXX-BarInspection (where XXX are your initials).
4. In the Description field, enter XXX Bar Inspection (where XXX are your initials).
6. Click Save.
In the Target Entities grid, a list of target entities displays.
7. In the Target Entities grid, in the Table Name column field, verify Part displays.
Specifies the target entity to which this product configuration should apply. You can select the tables that
are related to the specific program (for example, Sales Order Entry, Opportunity/Quote Entry, Job Entry,
Purchase Order Entry or Demand Entry).
If Part does not display, from the New menu, select New Target Entity and in the Table Name column
field, select Part.
11. In the Design > Page Designer sheet, from the Toolbox menu, select the Decimal control and click the
mouse to place the field on the blank canvas in the Page.
The Toolbox is a vertical menu with buttons that allows you to place specific types of controls on the Page
Designer sheet.
The design inputs are anything that the user should specify, or needs to create a custom configuration for
the universal part. For example, if the configured part is a picture frame, you can establish inputs that specify
width, height, material, and color. The operator then enters this information upon creation of an order,
quote, job, purchase order or demand order.
12. In the Input Properties pane, under the Appearance node, in the Label field, enter Bar Diameter and
press the Tab key.
Use the Input Properties settings to specify detailed information for each of the entered inputs.
The Label field specifies the label of the input field control. Enter the literal text that displays next to this
field on the configurator page.
13. In the Input Properties pane, under the Inspection Attribute node, in the External Ref field, select True
to enable referencing of the external source.
Note If the external reference is used then the Initial Value, Label and Tooltip may come from the
Attribute properties.
14. In the Input Properties pane, under the Inspection Attribute node, in the Ins Attribute ID field, search
for and select XXX_Diameter (where XXX are your initials).
15. In the Input Properties pane, under the Inspection Attribute node, set the following fields to True:
• Use Incremental
• Use Initial Value
• Use Label
• Use Max Value
• Use Min Value
• Use Tooltip
Use these check boxes to determine what values are taken from the inspection attribute.
1. In the Design > Page Designer sheet, from the Toolbox menu, select the Combo Box control and click
the mouse to place the input field below the Bar Diameter input on the blank canvas.
2. In the Input Properties pane, under the Appearance node, in the Label field, enter Length and press
the Tab key.
3. In the Input Properties pane, under the Inspection Attribute node, in the External Ref field, select True
to enable referencing of the external source.
4. In the Input Properties pane, under the Inspection Attribute node, in the Ins Attribute ID field, search
for and select XXX_Length (where XXX are your initials).
5. In the Input Properties pane, under the Inspection Attribute node, set the following fields to True:
• Use Item List
• Use Label
• Use Tooltip
6. Click Save.
1. In the Design > Page Designer sheet, from the Toolbox menu, select the Check Box control and click
the mouse to place the input field below the Bar Diameter input on the blank canvas.
2. In the Input Properties pane, under the Appearance node, in the Label field, enter Deburred and press
the Tab key.
3. In the Input Properties pane, under the Inspection Attribute node, in the External Ref field, select True
to enable referencing of the external source.
4. In the Input Properties pane, under the Inspection Attribute node, in the Ins Attribute ID field, search
for and select XXX_Deburred (where XXX are your initials).
5. In the Input Properties pane, under the Inspection Attribute node, set the following fields to True:
• Use Label
• Use Tooltip
6. Click Save.
Test Inputs
2. In the Specification field, enter XXX_BSS (where XXX are your initials) and press Tab.
4. Click OK.
The Page 1 window displays.
5. Enter the values as indicated in the following table and click Save.
A dialog box displays that states the inspection plan has failed because the Bar Diameter input value is less
than the minimum value of 10 defined for the specification created in the Workshop - Create a Specification.
7. Repeat steps 1 through 6 using the values as indicated in the following table.
A dialog box displays that states the inspection plan has failed because the Combo Box input value is not
defined in the pass list values for the specification created in the Workshop - Create a Specification.
8. Repeat steps 1 through 6 using the values as indicated in the following table.
A dialog box displays that states the inspection plan has passed.
1. In the Design > Page Designer sheet, select the Deburred check box input.
4. In the box below the Available Selections and Functions panes, enter the following expression:
if(Inputs.epiPcCheckBox1.Value == false)
{
EQM.SetEQMFail("Failed sample. Check box is false.");
}
5. Click OK to confirm.
The Syntax is correct message displays.
Note This message confirms that there are no errors in the entered expression.
7. Click Save.
Test Inputs
3. In the Specification field, enter XXX_BSS (where XXX are your initials) and press Tab.
5. Click OK.
The Page 1 window displays.
6. Enter the values as indicated in the following table and click Save.
The inspection plan did not pass because it was not Deburred.
8. Repeat steps 2 through 7 using the values as indicated in the following table:
4. Click Save.
8. Verify the Inspection Plan Maintenance > Revision > Detail sheet displays.
9. In the Configurator ID field, search for and select the XXX-BarInspection configurator (where XXX are
your initials).
Daily Processing
This section of the course covers the key processes available in the Enhanced Quality Assurance module. The
following processes may take place during a typical work day.
Part Inspection Process
The following diagram demonstrates the part inspection process.
Once you define the inspection information, associate the specifications and the inspection plan with a part.
Should the part be inspected, enter the data in the Configurator Designer to initiate the inspection process.
Part Maintenance
Use Part Maintenance to store the inspection plan and specification by associating them with a specific part.
This data is used for the internal inspection processing of the part, receipt, or a non-conformant number. The
part is returned via return material authorization (RMA) or Skip Lot processing. There is no need to enter revisions
associated with the inspection plan and the specification as the Epicor application uses the latest revisions.
After a part or operation is involved in the inspection process, it is necessary to store all test results for future
analysis.
In this workshop, create a new part for inspection and link it to the previously created inspection plan.
Navigate to Part Maintenance.
Menu Path: Production Management > Quality Assurance > Setup > Part
Create a Part
2. In the Part field, enter IP-100-XXX (where XXX are your initials).
3. In the Description field, enter Inspection Part XXX (where XXX are your initials).
5. Click Save.
1. Navigate to the Part > Revisions > Inspection > Detail sheet.
Use the Inspection > Detail sheet to store the inspection plan and specification used when the part is
returned via Return Material Authorization (RMA) or for skip lot processing.
3. In the Inspection Plan field, search for and select XXX_BIP (where XXX are your initials).
The Description field populates automatically.
4. In the Specification ID field, search for and select XXX_BSS (where XXX are your initials).
The Description field populates automatically.
6. Click Save.
10. In the Description of Change window, enter Revision Approved and click OK.
In this workshop, create and receive a purchase order for five units of part IP-100-XXX (where XXX are your
initials).
Navigate to Purchase Order Entry.
Menu Path: Material Management > Purchase Management > General Operations > Purchase Order Entry
6. In the Part/Rev field, enter IP-100-XXX (where XXX are your initials) and press Tab.
9. Click Save.
11. In the Inspection Plan field, verify XXX_BIP (where XXX are your initials) displays.
The Rev field displays the revision created for the inspection plan.
12. In the Specification ID field, verify XXX_BSS (where XXX are your initials) displays.
The Rev field displays the revision created for the specification.
2. In the PO field, enter the purchase order (PO) number created in the Create a Purchase Order workshop
task and press Tab.
3. In the Packing Slip field, enter the same PO number and press Tab.
5. Click Save.
7. In the PO/Line field, enter 1 in the second field and press Tab.
8. In the Part field, verify part IP-100-XXX (where XXX are your initials) displays.
Inspection Processing
Use Inspection Processing Entry to inspect the non-conformance entries. You can also inspect purchase order
receipts and customer returns.
Important Once inspection information is entered for a non-conformance record, that record is considered
Closed; it cannot be updated or deleted.
For more information on the flow of discrepant/non-conformant material through the Quality Assurance module,
review the Quality Assurance module in the Application Help.
Menu Path
Navigate to this program from the Main Menu:
• Production Management > Quality Assurance > General Operations > Inspection Processing
In this workshop, inspect the purchase order receipt. Once the metal bars are received through the purchase
order (PO) receipt process, you determine if the bars meet specifications.
The following table displays the bar details.
Select PO Receipt
2. In the Tran Type pane, clear the All check box to clear all the check boxes.
4. In the Search Results grid, select the PO number created for part IP-100-XXX (where XXX are your initials)
and click OK.
5. In the tree view, expand the Inspection Items > PO Receipts node and select the purchase order line.
The PO Receipts > Detail sheet displays.
2. In the Inspection Plans sheet, select the first row for inspection plan XXX_BIP (where XXX are your initials)
and click the Generate Test Set button.
The Epicor application creates rows in the grid that display a number of test sets based on the inspection
quantity value.
Note This sheet displays the available inspection plans and specifications assigned to the part. For
this workshop, no additional inspection plans were specified.
4. Select the first row in the grid which corresponds to the first sample and click the Enter Results button to
inspect sample number 1.
The Page 1 window displays.
8. Click Save.
In the Inspection Sample Detail grid, the Passed or Failed value for the part is defined by the results returned
from the Configurator Designer. In this case, the Failed value displays since the value of 8 does not meet
the inspection requirements defined previously.
9. Navigate to the Results sheet and click the Retrieve button to view the sample results.
Use the Results sheet to display the entered results once the inspection results have been entered.
11. Select the second row in the grid which corresponds to the second sample and click the Enter Results
button to inspect sample number 2.
The Page 1 window displays.
16. Repeat steps 4 - 9 for the remaining parts using the data provided in the table at the beginning of this
workshop.
Review Results
1. Verify the Inspection Processing Entry > PO Receipts > Detail sheet displays.
3. In the Application of Failed Quantity pane, in the Failed Qty field, verify 3 displays.
5. In the Passed pane, in the Bin field, search for and select bin 02-03-01.
6. In the Application of Failed Quantity pane, in the Reason field, select Failed, Dimension Specs.
9. Click Save.
The DMR window displays.
10. Click OK to confirm the DMR number and exit Inspection Processing Entry.
For the purpose of the course you do not need to record the DMR number.
The Customer Service department handles the return material authorization (RMA) process in some companies,
and in others, it is handled by the Quality Assurance department. Often times, returns are directed to the Quality
Assurance department to verify the returned materials are defective and to take corrective actions if necessary.
Use RMA Disposition Entry to dispose and complete Return Material Authorization (RMA) receipts from
inspection.
The inspector determines whether the RMA receipts are placed in stock, sent to a job, or rejected altogether.
Tip You can also access this program through Inspection Processing in the Quality Assurance module.
Note If the parent assembly returned is a serialized part number and the RMA is being dispositioned for
rework using a job, the RMA Dispositions program verifies if the Reassign Serial Number to Assembly
check box has been selected for the returned item in the Engineering Workbench > Method of
Manufacturing > Materials sheet. If it has been selected, the serial numbers from the job
material/subassembly can be reassigned as the serial number of the parent assembly (top assembly or n
deep subassembly).
If the Reassign Serial Number to Assembly check box has been cleared for the returned item, the Epicor
application discards the original serial number assigned to the top level part number and creates a new
one, regardless of the specific serialized materials or subassemblies that were originally issued to the job.
Menu Path
Navigate to this program from the Main Menu:
• > RMA Dispositions
• Sales Management > Order Management > General Operations > RMA Dispositions
For CRM users, the Main Menu appears as:
• Customer Relationship Management > Order Management > General Operations > RMA Dispositions
Addison Inc. is rejecting an order for 10 units of IP-100-XXX bars. The dimensions do not meet the order
specifications. They are rejecting the entire order and sending the bars back. You must enter the customer return
and process the inspection in RMA Disposition.
In this workshop, issue a return material authorization (RMA) for the bars being returned and receive the bars.
Note Use part IP-100-XXX created in the Create a Part workshop task. This part has already been assigned
an inspection plan and specifications.
1. In the Part field, search for and select part IP-100-XXX (where XXX are your initials).
4. Navigate to the Part > Revisions > Inspection > RMA sheet.
5. In the Inspection Plan field, enter XXX_BIP (where XXX are your initials) and press Tab.
6. In the Specification ID field, enter XXX_BSS (where XXX are your initials) and press Tab.
10. In the Description of Change pane, enter Approved and click OK.
5. In the Part/Rev field, search for and select part IP-100-XXX (where XXX are your initials).
2. Click Search and select the RMA number created in the Create an RMA Record workshop task.
3. Click OK.
5. Click New.
8. In the Inspection Plans sheet, in the Inspection Plans grid, select the first row for inspection plan XXX_BIP
(where XXX are your initials) and click the Generate Test Set button.
10. Select the Sample 1 row and click the Enter Results button.
The Page 1 window displays.
19. In the Disposition pane, in the Bin field, search for and select bin 02-03-01.
The following steps take you through the skip lot inspection process:
Use Skip Code Maintenance to specify skip lot codes. These codes define the number of lots to be inspected,
lots to be skipped in between the inspections, and cycles of receipts that need to be processed repeatedly.
Menu Path
Navigate to this program from the Main Menu:
• Production Management > Quality Assurance > Setup > Skip Lot Control Code
In this workshop, create a skip lot control code and define the part supplier.
The following scenario generates a skip lot code used to receive purchase order material shipments.
You need 250 units of part SL-200-XXX (where XXX are your initials) for a new project that begins next month.
You must purchase these parts from Edwards International and have them delivered to the Main warehouse.
The supplier delivers the order in five separate lots. The first lot you receive contains fifty parts. These parts must
be inspected using the skip lot code assigned to this part and supplier.
Navigate to the Skip Code Maintenance.
Menu Path: Production Management > Quality Assurance > Setup > Skip Lot Control Code
In this workshop task, create a skip code that inspects two lots and skips the following three lots.
1. Click New.
2. In the Skip Code field, enter XXX-I2S3 (where XXX are your initials).
3. In the Description field, enter XXX Inspect 2 Skip 3 (where XXX are your initials).
11. In the On Pass move to Skip code field, select Inspect 1 Skip 4.
Use this field to select the code that the part inspection uses if the number of cycles is reached, or if the
number of rejects is less than or equal to the Maximum Reject (all Cycles) value.
12. In the On Failure move to Skip code field, select Inspect 9 Skip 1.
Use this field to select the skip code that the part inspection uses if the Maximum Rejects (All Cycles) value
is exceeded, or if the number of cycles is greater than the Minimum Cycles value.
Create a Part
In this workshop task, create a part and revision to apply the skip lot code.
Navigate to Part Maintenance.
Menu Path: Production Management > Quality Assurance > Setup > Part
2. In the Part field, enter SL-200-XXX (where XXX are your initials).
3. In the Description field, enter XXX Skip Lot Part (where XXX are your initials).
5. Click Save.
9. Click Save.
10. From the New menu, select New Part Inspection Supplier.
The Part > Revisions > Inspection > Supplier > Detail sheet displays.
11. In the Supplier field, search for and select Edwards International.
13. In the Skip Lot Code field, select XXX Inspect 2 Skip 3 (where XXX are your initials).
In this workshop, create a purchase order (PO) for 250 units of part SL-200-XXX and process a PO receipt for the
first lot of 50 units.
Navigate to Purchase Order Entry.
Menu Path: Material Management > Purchase Management > General Operations > Purchase Order Entry
5. In the Part/Rev field, enter SL-200-XXX (where XXX are your initials) and press Tab.
7. Click Save.
2. In the PO field, enter the purchase order (PO) number created in the previous task and press Tab.
3. In the Packing Slip field, enter the same PO number and press Tab.
4. In the Ship Via field, select Company Truck and click Save.
6. In the PO/Line field, enter 1 in the second field and press Tab.
7. In the Part field, verify part SL-200-XXX (where XXX are your initials) displays.
Once the part is received through the purchase order (PO) receipt process, you must determine if the lot passes
or fails the inspection process. In this case, all fifty units pass the inspection and the lot is approved. In this
workshop, enter the inspection results.
Navigate to Inspection Processing Entry.
Menu Path: Production Management > Quality Assurance > General Operations > Inspection Processing
In this workshop task, search for and select the purchase order receipt.
2. In the Tran Type pane, clear the All check box to clear all the check boxes.
4. In the Search Results grid, select the PO number created in the second instance of the Receive the Items
workshop task and click OK.
5. In the tree view, expand the Inspection Items > PO Receipts node and select the purchase order line.
The PO Receipts > Detail sheet displays.
All fifty units from the first lot pass the inspection and need to be returned to stock. In this workshop task, inspect
the received parts.
Important Since there is no inspection plan or specifications linked to the part. The inspection results are
entered manually.
4. Click Save.
Menu Path: Production Management > Quality Assurance > Setup > Part
1. In the Part field, enter SL-200-XXX (where XXX are your initials) and press Tab.
2. Navigate to the Part > Revisions > Inspection > Supplier > Detail sheet.
Calibration Process
The calibration process allows a resource, equipment, or asset to have an inspection plan and specification
assigned and used to collect calibration data.
Use the Inspection Plan, Specification, and the Last Calibration Date fields to collect the calibration data for a
part, resource, equipment, or fixed asset.
Note The inspection plan entered must be selected as a calibration inspection.
You can also use the Inspect Results Entry process to enter the calibration results. For more information, refer
to the Inspection Results Entry topic in the Application Help.
In this workshop, set up the calibration plan for the resource to comply with quality standards and performance.
Create a calibration plan to assess, monitor, and improve the performance of a sheet metal press machine used
in the production of shelving units.
Navigate to Inspection Attribute Master Maintenance.
Menu Path: Production Management > Quality Assurance > Setup > Inspection Attribute
In this workshop task, create a numeric attribute to enter the thickness of the metal sheet.
1. Click New.
2. In the Attributes field, enter XXX_Thickness (where XXX are your initials).
3. In the Description field, enter XXX Sheet Metal Thickness (where XXX are your initials).
6. Click Save.
Create a Specification
2. In the Specification field, enter XXX_SMT (where XXX are your initials).
3. In the Description field, enter XXX Sheet Metal Thickness (where XXX are your initials).
4. Click Save.
9. Click Save.
11. In the Inspection Attribute field, search for and select XXX_Thickness (where XXX are your initials).
16. In the Tool Tip field, enter Enter the sheet metal thickness.
In this workshop task, create a calibration plan for the press machine.
Navigate to Inspection Plan Maintenance.
Menu Path: Production Management > Quality Assurance > Setup > Inspection Plan
2. In the Inspection Plan field, enter XXX_PMC (where XXX are your initials).
3. In the Description field, enter XXX Press Machine Calibration Plan (where XXX are your initials).
5. Click Save.
9. Click Save.
Define Configurator
3. In the Configurator ID field, enter XXX_PMC (where XXX are your initials).
4. In the Description field, enter XXX Press Machine Calibration (where XXX are your initials).
6. Click Save.
8. In the Target Entities grid, in the Table Name field, select Resource.
9. Click Save.
13. In the Design > Page Designer sheet, from the Toolbox menu, select the Decimal control and click the
mouse to place the field on the blank canvas in the Page.
14. In the Input Properties pane, under the Appearance node, in the Label field, enter Thickness and press
the Tab key.
15. In the Input Properties pane, under the Inspection Attribute node, in the External Ref field, select True
to enable referencing of the external source.
16. In the Input Properties pane, under the Inspection Attribute node, in the Ins Attribute ID field, search
for and select XXX_Thickness (where XXX are your initials).
17. In the Input Properties pane, under the Inspection Attribute node, set the following fields to True:
• Use Initial Value
• Use Label
• Use Max Value
• Use Min Value
• Use Tool Tip
21. In the Description of Changes window, enter Approved and click OK.
27. Verify the Inspection Plan Maintenance > Revision > Detail sheet displays.
28. In the Configurator ID field, search for and select XXX_PMC (where XXX are your initials).
In this workshop, create the resource for the resource group and assign the calibration plan and specifications
for the inspection.
Navigate to Resource Group Maintenance.
Menu Path: Production Management > Job Management > Setup > Resource Group
Create a Resource
1. In the Resource Group field, search for and select SPK15 Press Machine.
3. In the Resource field, enter XXXNo-7 (where XXX are your initials).
4. In the Description field, enter XXXNo-7 Press Machine (where XXX are your initials).
8. In the Inspection Plan field, enter XXX_PMC (where XXX are your initials) and press Tab.
9. In the Specification ID field, enter XXX_ SMT (where XXX are your initials) and press Tab.
In this workshop task, run the calibration inspection for the press machine.
Navigate to Inspection Results Entry.
Menu Path: Production Management > Quality Assurance > General Operations > Inspection Results Entry
2. In the Resource ID field, search for and select XXXNo-7 (where XXX are your initials).
4. In the Inspection Plans grid, in the Inspection Plan ID column, verify XXX_PMC (where XXX are your
initials) defaults.
5. In the Inspection Plans grid, in the Specification ID column, verify XXX_SMT (where XXX are your initials)
defaults.
9. In the grid, select sample number 1 and click the Enter Results button.
The Page 1 window displays.
Trackers
This section of the course reviews the trackers that relate to the enhanced Quality Assurance module.
Use the Inspection Data Tracker to review inspection data related to a non-conforming material, job, part
number, or packing slip.
Menu Path
Navigate to this program from the Main Menu:
• Production Management > Quality Assurance > General Operations > Inspection Data Tracker
In this workshop, review the inspection data for the press machine.
Navigate to the Inspection Data Tracker.
Menu Path: Production Management > Quality Assurance > General Operations > Inspection Data Tracker
2. In the Inspection Plan field, search for and select XXX_PMC (where XXX are your initials).
In the next field, verify the revision displays. If the revision does not display, select it.
3. In the Specification field, search for and select XXX_SMT (where XXX are your initials).
In the next field, verify the revision displays. If the revision does not display, select it.
4. In the Resource ID field, search for and select XXXNo-7 (where XXX are your initials).
Conclusion