LMAQ Maps Quality - L3 Job Description

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LMAQ Maps Quality – L3 Job Description

Role Description

The Last Mile Analytics & Quality in Hyderabad is looking for specialists to work on projects related to data
quality improvement for optimizing transportation services along with other operational issues and supply
chain process for logistics.

Employee's solutions will impact Amazon's cost savings directly and help improve on road experience for
drivers making last mile deliveries! This job requires the employee to work on improving data quality by
using internally built visualization tools & portals, deep dive on individual cases and fix the error associated
with the case to improve the quality of data consumed by Tech for different products. Employee is
expected to work on a defined SOP, provide inputs for augmenting SOPs & Quality process, prioritize cases
and fix & analyze errors associated with each case at their end

Specialists are expected to work based on defined SOPs for manual fixes are also expected to leverage
their learnings for pattern recognition, enabling automation, performing minor SQL queries, updating,
tracking and resolving technical challenges. Responsibilities also include working alongside program
management team, updating/enhancing our current tools, automation of support processes and
building & monitoring key performance indicators for processes.

The ideal candidate must have sound analytical abilities, have superior verbal and written communication
skills, have strong organizational skills, should be able to juggle multiple tasks at once, able to work
independently and can maintain professionalism under pressure. Employee should be able to work in
cross functional teams and be fungible in working across different data quality improvement initiatives
across Last Mile Analytics and Quality Team. While working on manual fixes, employee should be also able
to identify root-cause leading to a problem, perform analysis and document their solution to help solve
fixes at scale. The employee must be able to accurately prioritize cases, make sound judgments while
dealing with ambiguity, work to improve the customer and driver experience, and work in a fast moving
environment.

Basic Qualifications

- Bachelors degree
- Good communication skills- both verbal and written
- Demonstrated ability to work in a team
- Analytical ability
- Proficiency in MS Office, Excel

Preferred Qualifications

- Experience working with relational databases


- Experience of working on Geospatial visualization tools Geospatial data analysis
- Enthusiastic attitude to support and resolve customer/driver problems

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