Assertiveness PDF

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DevelopingPositive Assertiveness
Third Edition
Sam R. Lloyd
This Fifty-Minute™ book is designed to be “read with a pencil.” It is anexcellent workbook for self-study as well as classroom learning. All material iscopyright-protected and cannot be duplicated without permission from thepublisher.
Therefore, be sure to order a copy for every training participant by contacting: 
1-800-442-7477 • 25 Thomson Place, Boston MA • www.courseilt.com
 A Crisp Fifty-Minute
 Series Book 
NOT FOR PRINTING OR INSTRUCTIONAL USE
5
 
Developing Positive Assertiveness
Third Edition
Sam R. Lloyd
CREDITS:
Product Manager:
Debbie Woodbury
Editor:
Luann Rouff 
Production Editor:
 Jill Zayszly
Production Editor:
Genevieve McDermott 
 Manufacturing
:
Denise Powers
Production Artists:
Nicole Phillips, Rich Lehl, and Betty Hopkins
Cartoonist:
Ralph Mapson
COPYRIGHT © 1987, 1994, 2002 NETg a division of Thomson Learning. Thomson Learning is a trademarkused herein under license. ALL RIGHTS RESERVED. No part of this work may be reproduced, transcribed, or used in any form or by anymeans—graphic, electronic, or mechanical, including photocopying, recording, taping, Web distribution, orinformation storage and retrieval systems—without the prior written permission of the publisher.For more information contact:NETg 25 Thomson PlaceBoston, MA 02210Or find us on the Web at
 www.courseilt.com
For permission to use material from this text or product, submit a request online at www.thomsonrights.com.
Trademarks
Crisp Fifty-Minute Series is a trademark of Course Technology. Some of the product names and company namesused in this book have been used for identification purposes only, and may be trademarks or registered trademarksof their respective manufacturers and sellers.
Disclaimer 
NETg reserves the right to revise this publication and make changes from time to time in its content withoutnotice.
ISBN
 1-56052-600-9Library of Congress Catalog Card Number 2001086379Printed in the United States of America 7 8 9 GP 08 07 06 05
NOT FOR PRINTING OR INSTRUCTIONAL USE
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Learning Objectives For:
DEVELOPING POSITIVE ASSERTIVENESS
The objectives for
Developing Positive Assertiveness, Third Edition 
 are listed below.They have been developed to guide the user to the core issues covered inthis book.
T
HE
 
OBJECTIVES
 
OF
 
THIS
 
BOOK
 
ARE
 
TO
 
HELP
 
THE
 
USER
:
1)Improve relationship skills2)Learn about aggressive, assertive, and nonassertive speech and body language3)Understand assertive behavior according to personality type
A
SSESSING
 P
ROGRESS
NETg has developed a Crisp Series
assessment 
 that covers the fundamen-tal information presented in this book. A 25-item, multiple-choice andtrue/false questionnaire allows the reader to evaluate his or her compre-hension of the subject matter. To download the assessment and answerkey, go to www.courseilt.com and search on the book title, or call 1-800-442-7477.
 Assessments should not be used in any employee selection process.
NOT FOR PRINTING OR INSTRUCTIONAL USE
5
 
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 About the Author
Sam R. Lloyd is president of SuccessSystems, Inc., of Boulder, Colorado. He is a past director of the Management Center of Southern Methodist University andhas been Assistant Dean of the School of Business at University of Missouri, St.Louis.For the past 25 years, Mr. Lloyd has trained tens of thousands of individuals inmany major organizations, including Motorola, Bristol-Myers Squibb, Hewlett-Packard, Frito-Lay, and Procter & Gamble, among others.He specializes in assertiveness training, listening skills, interpersonal effectiveness,coaching and counseling, leadership, and customer relations.Mr. Lloyd is a member of ITAA, ASTD, and SHRM; and is listed in
Who’s Who 
.
 How to Use This Book
This
 Fifty-Minute™ Series Book
is a unique, user-friendly product. As you readthrough the material, you will quickly experience the interactive nature of the book. There are numerous exercises, real-world case studies, and examples thatinvite your opinion, as well as checklists, tips, and concise summaries that rein-force your understanding of the concepts presented. A Crisp Learning
 Fifty-Minute™ Book
can be used in variety of ways. Individual self-study is one of the most common. However, many organizations use
 Fifty-Minute 
 books for pre-study before a classroom training session. Other organizations usethe books as a part of a system-wide learning program—supported by video andother media based on the content in the books. Still others work with Crisp Learn-ing to customize the material to meet their specific needs and reflect their culture.Regardless of how it is used, we hope you will join the more than 20 millionsatisfied learners worldwide who have completed a
 Fifty-Minute Book 
.
NOT FOR PRINTING OR INSTRUCTIONAL USE
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