DevelopingPositive Assertiveness
Third Edition
Sam R. Lloyd
This Fifty-Minute™ book is designed to be “read with a pencil.” It is anexcellent workbook for self-study as well as classroom learning. All material iscopyright-protected and cannot be duplicated without permission from thepublisher.
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A Crisp Fifty-Minute
™
Series Book
NOT FOR PRINTING OR INSTRUCTIONAL USE
Developing Positive Assertiveness
Third Edition
Sam R. Lloyd
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Product Manager:
Debbie Woodbury
Editor:
Luann Rouff
Production Editor:
Jill Zayszly
Production Editor:
Genevieve McDermott
Manufacturing
:
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ISBN
1-56052-600-9Library of Congress Catalog Card Number 2001086379Printed in the United States of America 7 8 9 GP 08 07 06 05
NOT FOR PRINTING OR INSTRUCTIONAL USE
Learning Objectives For:
DEVELOPING POSITIVE ASSERTIVENESS
The objectives for
Developing Positive Assertiveness, Third Edition
are listed below.They have been developed to guide the user to the core issues covered inthis book.
T
HE
OBJECTIVES
OF
THIS
BOOK
ARE
TO
HELP
THE
USER
:
1)Improve relationship skills2)Learn about aggressive, assertive, and nonassertive speech and body language3)Understand assertive behavior according to personality type
A
SSESSING
P
ROGRESS
NETg has developed a Crisp Series
assessment
that covers the fundamen-tal information presented in this book. A 25-item, multiple-choice andtrue/false questionnaire allows the reader to evaluate his or her compre-hension of the subject matter. To download the assessment and answerkey, go to www.courseilt.com and search on the book title, or call 1-800-442-7477.
Assessments should not be used in any employee selection process.
NOT FOR PRINTING OR INSTRUCTIONAL USE
iv
About the Author
Sam R. Lloyd is president of SuccessSystems, Inc., of Boulder, Colorado. He is a past director of the Management Center of Southern Methodist University andhas been Assistant Dean of the School of Business at University of Missouri, St.Louis.For the past 25 years, Mr. Lloyd has trained tens of thousands of individuals inmany major organizations, including Motorola, Bristol-Myers Squibb, Hewlett-Packard, Frito-Lay, and Procter & Gamble, among others.He specializes in assertiveness training, listening skills, interpersonal effectiveness,coaching and counseling, leadership, and customer relations.Mr. Lloyd is a member of ITAA, ASTD, and SHRM; and is listed in
Who’s Who
.
How to Use This Book
This
Fifty-Minute™ Series Book
is a unique, user-friendly product. As you readthrough the material, you will quickly experience the interactive nature of the book. There are numerous exercises, real-world case studies, and examples thatinvite your opinion, as well as checklists, tips, and concise summaries that rein-force your understanding of the concepts presented. A Crisp Learning
Fifty-Minute™ Book
can be used in variety of ways. Individual self-study is one of the most common. However, many organizations use
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Fifty-Minute Book
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NOT FOR PRINTING OR INSTRUCTIONAL USE