Business English Placement Test

BUSINESS ENGLISH PLACEMENT TEST
1. Why is the HR department sending this email?
To: All staff

From: HR Department
___________________________________________________________________________
Please remember that your manager must agree any holiday dates before you complete a
form.
a) to ask staff for some information
b) to explain how something is done
c) to tell managers about a problem
1. Finefoods requires an agent to:
Job opportunity: FINEFOODS

Description: Agent required for nationwide distribution. Some experience in food retail an
advantage. Refrigerated van provided.
a) own a suitable vehicle for delivery.
b) be a specialist in food distribution.
c) deliver goods all over the country.
1. Staff should tell Jane Fellows
To: All staff

Subject: Accounts Course
___________________________________________________________________________
Staff wishing to enrol for the Accounts course should contact Jane Fellows, who needs to
know numbers.
a) how many people have enrolled for the course.
b) if they are interested in doing the course.
c) which of the courses they have decided to do.
1. Contact Neil Smith if you want to

Phone Neil Smith at our showroom for a free quotation, or to arrange a visit from our
representative.
a) obtain information about the company's prices.
b) arrange a visit to the showroom.
c) speak to a representative about special offers.
Crash Course in satisfying your customers

You suspect that your customers aren’t as happy as they once were. First, existing customers seem to
be (5)__________________ you for the competition almost as fast as you can get new ones.
Second, your company has started to become the butt of bad jokes at conferences and in the press.
So how do you set about measuring, and improving, your customers' satisfaction?
It's important to see things through their eyes. You can (6)___________________ your service for
yourself, or watch your customers using it. A further option is to carry out some qualitative research
with your customers. Whichever way you choose, the objective is to identify the (7)_____________
on which customers will form their judgement of your service, so you can frame your questions
accordingly. It would be foolish to think you could know all of those questions, let alone their
answers, at the (8)__________________.
But your reputation is at (9)__________________ if you fail to deliver. Don't embark on a customer-
satisfaction exercise unless you are prepared to act on the results. If you ask people what they are
unhappy about and then do nothing about it, you will leave them more disillusioned with you than
ever. And remember that it’s a (10)____________________ target: today’s satisfied customer is
tomorrow’s bored one. A service level that (11)_________________ the button today may be
considered downright sloppy in six months’ time, such is the pace of change.
So keep saying to yourself, 'Let's find out where our performance falls below expectations, and then
see what we can do about it.'
1. a) departing 6. a) tastes
b) abandoning b) try
c) defecting c) experiment
d) withdrawing d) attempt
7. a) topics 8. a) outset
b) subjects b) introduction
c) headings c) origin
d) issues d) foundation
9. a) danger 10. a) going

b) risk b) passing
c) peril c) moving
d) hazard d) travelling
11. a) touches
b) hits
c) knocks
d) strikes
Reid Joinery – experts in wood
Reid Joinery was established by Gordon Reid 15 years ago as a small company specialising in
wooden structures, from floors to staircases. Since then, we have evolved significantly.
We attribute our success to the dedication and expertise of our workforce, which
(12)________________ from six apprentices to permanent employees who are highly
qualified and experienced. Reid actively (13)________________ employees to progress
through the company, and many of the current surveyors and site managers launched their
careers on the Reid workshop floor.
Quality is at the forefront of Reid’s philosophy and each new project, whatever its size, is
(14)________________ with the same dedication and completed to the highest quality
standards. This enthusiasm is reflected in the numerous industry awards the company has
received.
At present, Reid is (15)________________ in the refurbishment of a major concert hall in

London, with particular responsibility for the stage and acoustic panels. This is our largest
project to date, and is expected to be completed within (16)________________ and on
schedule.
Reid’s varied project (17)_________________ includes numerous blue chip companies,

such as the BBC and Shell. Perhaps one of our most prestigious projects was restoration
work we carried (18)__________________ at Windsor Castle. However, our focus is not
upon corporate clients alone: many private residences, too, have been refurbished for
clients.
12. a) ranges 13. a) encourages
b) spreads b) supports
c) distributes c) promotes
d) expands d) rewards
14. a) advanced 15. a) concerned

b) focused b) involved
c) worked c) preoccupied
d) handled d) committed
16. a) cost 17. a) collection

b) budget b) assortment
c) estimate c) portfolio
d) funding d) accumulation
18. a) of
b) on
c) over
d) out
Business case study: OFC Co-operative
This week we take a look at the Scottish company, OFC Co-operative.
OFC Co-operative is a supplier of industrial chemicals and, in terms of job applications, it is

currently one of the most popular employers in Aveburn. Unlike a number of its competitors,
which are currently (19)________________ at a loss, OFC has reported its most successful
year ever, mainly due to a major new contract early in the year. The company has plans to
expand its core business in the coming year. A key factor in the company’s success has been
its wish to create a highly skilled and motivated workforce, as highlighted in its mission
(20)_________________ .
One of Stewart Green’s first actions on becoming the new Managing Director last year was
to (21)_________________ his employees’ training needs. He then established a training
programme to enable all staff to work towards nationally (22)_________________
qualifications. The cost of this ambitious scheme was partially met by local enterprise
agencies. Stewart said that motivating his staff was very important for him, adding, ‘As well
as making sure employees have (23)___________________ to training and good working
conditions, I’ve tried to ensure that staff at all (24)___________________ of the company
are fully informed about the activities of the co-operative and are made to feel part of a
unique organisation.’ The future of the company is (25)___________________ good.
Having invested in both training and new facilities, this co-operative is now a major supplier
of premium products, not just in the UK, but throughout Europe.
19. a) managing 20. a) statement

b) acting b) announcement
c) conducting c) promise
d) running d) undertaking
21. a) assess 22. a) classified

b) value b) recognised
c) reckon c) identified
d) figure d) regarded
23. a) access 24. a) ranks

b) entrance b) statures
c) availability c) levels
d) admission d) positions
25. a) seeming
b) showing
c) looking
d) appearing

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BUSINESS ENGLISH PLACEMENT TEST

1. Why is the HR department sending this email?

To: All staff

b) to explain how something is done

c) to tell managers about a problem

1. Finefoods requires an agent to:

Job opportunity: FINEFOODS

b) be a specialist in food distribution.

c) deliver goods all over the country.

1. Staff should tell Jane Fellows

To: All staff

b) if they are interested in doing the course.

c) which of the courses they have decided to do.

1. Contact Neil Smith if you want to

b) arrange a visit to the showroom.

c) speak to a representative about special offers.

Crash Course in satisfying your customers

9. a) danger 10. a) going

Reid Joinery – experts in wood

At present, Reid is (15)________________ in the refurbishment of a major concert hall in

Reid’s varied project (17)_________________ includes numerous blue chip companies,

14. a) advanced 15. a) concerned

16. a) cost 17. a) collection

Business case study: OFC Co-operative

This week we take a look at the Scottish company, OFC Co-operative.

OFC Co-operative is a supplier of industrial chemicals and, in terms of job applications, it is

19. a) managing 20. a) statement

21. a) assess 22. a) classified

23. a) access 24. a) ranks

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