March 9, 2009

Product : All
Title : Changing Configuration of a Point and Print Driver.

Problem :
When a print driver was installed using "Point and Print", the installed options cannot be changed in the
configuration tab as shown below.

Solution :
Point and Print is also referred to as Windows printing. It is a means whereby a user will go onto the
network and find a shared printer on another computer. The computer with the driver installed is now
acting as the print server.

When a user installs a driver using Point and Print, changes cannot be made in the configuration tab as
such. In order to make any changes to the configuration, the properties of the computer that is acting as
the print server will be where any changes are made.

Canon USA, Inc. Systems & Technical Support Division

March 17, 2009

Product : All
Title : Microsoft Graphics Device Interface and Office Applications..

Question :
Are Office applications considered to be PS applications?

Answer :
The output from Office applications use Graphics Device Interface, (GDI), to accept input from and
send output to devices. As this is the case, the output would not be considered Post Script as such.

Canon USA, Inc. Systems & Technical Support Division

 July 8, 2009

Product :

imagePROGRAF (ALL)
Title :

Which Print Head is Compatible With Each Machine?

Question :

Which Print Head is compatible with each machine?

Answer :

Refer to the chart below for Print Head item numbers.

PF03 ITEM NUMBER PF04 ITEM NUMBER

IPF500 2251B003AB IPF650 363OB003AA
IPF5000 IPF655
IPF510 IPF750
IPF5100 IPF755
IPF600
IPF6000 BC1300 ITEM NUMBER
IPF605 IPF W2200 8004A001AA
IPF610 IPF W2200S
IPF6100
IPF700 BC1350 ITEM NUMBER
IPF710 IPF W 6400
IPF720 IPF W 8400 0586B001AA
IPF8000
IPF8000S BC1400 ITEM NUMBER
IPF810 IPF7200 8003A001AA
IPF8100 IPF7250
IPF820
IPF9000
IPF9000S
IPF9100

Canon USA, Inc. Systems & Technical Support Division

July 10, 2009

Product : imagePROGRAF W6200 W6400

Title : MC-01

Question :
Is the maintenance cartridge for the W6200 the same or different from the one for the W6400?

Answer :
Yes they are the same. MC-01, 9004A005AA.
 Canon USA, Inc. Systems & Technical Support Division

July 15, 2009

Product : BJW 8200

Title : Part number for the Carriage Unit

Question :
Is there a part number for the carriage Unit?

Answer :
Yes, the part number is QM2-0358-040.

Canon USA, Inc. Systems & Technical Support Division

July 16, 2009

Product : imagePROGRAF ALL

Title :

Which Level of Move Printer Should I Use?

Question :
Which level of move printer should I use?

Answer :
If the plotter is being moved on the same floor, you do not need to use the move printer mode. Make
sure the heads are capped and use the belt mount to lock the carriage in place.
Level 1 is when you are moving the plotter on stairs or in a truck. The tilt level can not be greater than
30 degrees.
Level 2 is for transporting in a plane or ship. Again, the tilt level can not be greater than 30 degrees.
Level 3 is when the plotter will be standing on it's end. The tilt level is 90 degrees for this type of move.

Canon USA, Inc. Systems & Technical Support Division

July 16, 2009

Product :
imagePROGRAF and W series printers
Title : imagePROGRAF and W series printers currently have 32-bit operation (64-bit operation is
unsupported at this time).

Issue :
imagePROGRAF and W series printers currently have 32-bit operation (64-bit operation is unsupported
at this time).

Solution :
The issue occurs when a 64-bit application attempted to use a 32-bit printer driver. It is not a printer
driver issue. In an environment where MacOS 10.5 is installed on the Macintosh with Intel Core 2 Duo
processor or higher, when installing Adobe Photo Shop Lightroom 2 as usual , it is set to operate in 64
bit mode. Meanwhile the Mac printer drivers for the imagePROGRAF series and W series have 32 bit
operation specifications (64-bit operation is unsupported at this time). Therefore when attempting to
print from Adobe Photo Lightroom 2 (64-bit operation) using these printer drivers, performance issue
issue occurs.In this failure, UI (User Interface) is struck through as shown in the diagram below, and
unavailable to choose.

Canon USA, Inc. Systems & Technical Support Division | 1-800-423-2366

July 17, 2009

Product : imagePROGRAF and W series printers

Title : How to set the Adobe Lightroom 2 to operate in 32-bit mode.

Problem :
How to set the Adobe Lightroom 2 to operate in 32-bit mode.

Solution :
Check the "Open in 32-Bit Mode" checkbox in the Adobe Lightroom app in the window as shown below:
 Canon USA, Inc. Systems & Technical Support Division

September 4, 2009

Product : imagePROGRAF W2200 / W6200 / W6400 / W7200 / W7250 / W8200 / W8400

Title : E02E01/ E02E05/ E02E06/ Carriage motor error

Error :

This is displayed when a jam or other physical problem puts an excessive load on the carriage motor so
that the carriage could not operate. This is displayed when the carriage motor could not reach the
prescribed speed within the prescribed time.
Foreign object in carriage movement path, carriage rail, carriage belt, linear scale, linear encoder,
carriage motor, engine controller, system controller

Workaround :

1. Carriage movement path check

Remove any foreign objects (jammed sheet) in the carriage movement path.
2. Carriage rail
Use rail cleaner to clean the carriage rails if a visual check reveals that they are dirty.
3. Carriage belt
If a visual check reveals slack in the carriage belt, remount the belt.
4. Replace the linear scale.
5. Replace the linear encoder.
6. Replace the carriage motor.
7. Cable connection check
Replace the cable between the carriage motor and engine controller if the connection is not functioning
normally.
8. Replace the engine controller.
9. Replace the system controller.

Canon USA, Inc. Systems & Technical Support Division

September 9, 2009
Product : All imagePROGRAF Series
Title : Installing the imagePROGRAF Printer Mac Driver

Question :
What are the general steps to install the Mac Driver for the imagePROGRAF printer?

Answer :
Follow the instructions in the attached pdf to install the Mac driver. Keep in mind that there may be
slight variations in installations across the various Mac OS'. These instructions serve as a guide,
therefore please follow the on-screen menus and instructions for your particular installation.

Canon USA, Inc. Systems & Technical Support Division

January 27, 2010

Product : All imagePROGRAF Series

Title : 2F26 and 2F1F errors caused by 'OIL' on 'CARRIAGE RAIL'

Problem :
During an on-site visit to a customer who had several imagePROGRAF printers, several of the
printers exhibited 2F26 and 2F1F errors. It was determined that the customer had lubricated the
Carriage Rail as part of their preventive maintenance.

Solution :
The Carriage Assemby contains bronze bushings which require no lubrication. Customers must be
instructed to refrain from lubricating the Carriage Rail, and to clean any dirt, grease, or oil that had
accumulated. They should always install the new rail cleaner included with each new Maintenance
Cartridge, whenever the Maintenance Cartridge is changed.

Canon USA, Inc. Systems & Technical Support Division

September 29, 2009

Product : All imagePROGRAF Series

Title : How to Access Download Mode on the imagePROGRAF Printers

Question :
How do you enter the Download Mode on the imagePROGRAF printers?

Answer :
For earlier W2200-Series models: (First, power off the printer)
Press and hold the UTILITY + SETUP + RESET buttons simultaneously, then press the POWER
button. Release the buttons when the message "FIRMWARE UPDATE" appears in the display.

For iPF W6200/8200 series models: (First, power off the printer)
Press and hold the PAPER SOURCE + ENTER + ONLINE buttons simultaneously, then press
the POWER button. Release the buttons when the message "DOWNLOAD MODE" appears in
the display.

For iPF W6400/8400 series models: (First, power off the printer)
Press and hold the INFORMATION + STOP + OK buttons simultaneously, then press the POWER
button. Release the buttons when the message "FIRMWARE UPDATE" appears in the display.

For iPF models PRIOR to the iPF650/655/750/755: (First, power off the printer)
1) Press and hold the STOP & INFORMATION buttons simultaneously, then press the POWER button.
Release the buttons when the message "INITIALIZING" appears in the display.
2) When "DOWNLOAD MODE/SEND FIRMWARE" appears in the display, transfer the Firmware.

For the iPF650/655/750/755 series: (First, power off the printer)

1) Press and hold the STOP & NAVIGATE buttons simultaneously, then press the POWER button.
Release the buttons when the message "INITIALIZING" appears in the display.
2) When "DOWNLOAD MODE/SEND FIRMWARE" appears in the display, transfer the Firmware.

Canon USA, Inc. Systems & Technical Support Division

November 25, 2009

Product : All imagePROGRAFF Series

Title : iPF Series Adjustments

Question :
When servicing an imagePROGRAF series printer, what are the required adjustments in User and
Service Mode and when should they be performed ?

Answer :
See the attached Adjustment Summary for the Timing of Execution and the recommended Priority.

Canon USA, Inc. Systems & Technical Support Division

January 29, 2010

Product : All W and IPF models.

Title : Roll Holder Parts

Question :

Certain roll holder individual parts are not listed in the parts manual . Are parts available for the Roll
holder for W and IPF printer series.

Answer :
The parts information shown in TP08 056 supplements parts catalog and is to used in conjunction with
the respective existing model parts catalog.
Canon USA, Inc. Systems & Technical Support Division