Sofia Begum: Personal Profile
Sofia Begum: Personal Profile
Sofia Begum: Personal Profile
High Trees, 43 Bowling Avenue, Bradford, BD7 8RT
07976 7777555 | [email protected] | www.linkedin.com/in/sofia‐begum/
Personal Profile
Adaptable and flexible business graduate with First Class honours, driven by ambition and commitment. Excellent work
history on placement and in various PT jobs. Set and rise to all personal challenges, over‐achieve against targets with
enthusiasm, dedication and care for individuals. Have gained a range of experiences both practical and theoretical and
have developed an analytical and problem solving mind‐set with a strong interest in data analytics and business models.
Education and Qualifications
The University of Bradford 2014 – 2018
BSc (Hons) International Business and Management Studies: First Class
Degree involved investigating and learning how businesses operate and how they have changed and adapted over time in
order to be successful.
Modules included: International Business Strategy 77%, European Business and Management 85%, Accounting and
Finance 74%, Business Economics 96%, Resource Planning for Operations 69%, Business Law and Ethics 65%.
Hanson School, Bradford 2007 – 2014
A levels: BTEC Business and ICT (Double Distinction), Product Design (B) and History (C)
GCSEs: 8 passes (2As, 3Bs and 3Cs) including Mathematics and English
Relevant Employment
Marketing Placement Student, Al–Muradat Institute, Huddersfield Sept 2016 – Jun 2017
Administrative support for all engagement activities including organising events and drop in workshops for
students, prospective students and families using social media and external communication tools.
First point of contact for department: professionally answering the phone, booking appointments, providing
appropriate support. Developed my confidence and problem‐solving skills when handling a range of enquiries.
Planned, organized and hosted Annual Awards Ceremony, catering to an audience of 300 students and families.
Managed the entire logistics of the event from budget planning to booking caterers and troubleshooting on the
day to ensure that all expectations were met. Presented the format of the event at the opening by speaking
clearly, using PowerPoint and explaining the format of the event.
Developed a marketing strategy which, when implemented, increased outreach by 32% (10% above target).
Administration of a range of marketing databases, internal records and other administrative documents for
promotional supplies (order, delivery, distribution) demonstrating strong analytical skills and use of Excel.
Enhanced my IT skills when working on various databases, presentations and promotional material using
Microsoft Office, Outlook tools and Cloud system.
Other Employment
Customer Services Assistant, TK Maxx, Bradford Nov 2017 – Present
Liaising with customers and providing excellent customer service at all times on customer services desk.
Professionally handling challenging customers whilst ensuring 100% customer satisfaction.
Demonstrate excellent problem solving skills by constantly feeding back creative ideas which have increased
customer footfall and use initiative to resolve problems.
Pharmacy Assistant, Cross Lanes Pharmacy, Halifax Jun 2014 – Sept 2016
Worked directly with the pharmacist and other technicians in a busy community pharmacy. Confidently deal with
queries from patients and surgeries regularly using my initiative to solve problems.
Engaged with customers/patients empathically, dealt with their queries and ordered repeat medications on time.
Communicated professionally with a range of community healthcare professionals.
Accurately checked prescriptions and retrieved medication, regularly worked under pressure due to large volumes
of customers and prescription orders.
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Voluntary Work
Peer Assisted Learning Leader (PAL), University of Bradford Sept 2015 – June 2017
Organised, planned and delivered taught weekly sessions to approx. 30 first year university students on technical
topics appropriate to a number of first year modules.
Communicated clearly and professionally verbally as well as in presentations and on handouts, checking to make
sure all students fully understood.
Delivered presentations to large groups of 1st year students, encouraged discussions amongst workshop groups.
Helped students to adjust to university life and offered advice on how to prepare for exams, coursework and
handle any challenging situations they found difficult.
Awards and Languages
Awards:
PAL Leader of the Year 2017: awarded for my drive and determination and ability to support first year students.
Employee of the Year 2016 at TK Maxx: awarded for excellence in customer service and a record number of
customer and staff compliments received.
Technical skills:
In‐depth knowledge of MS Office and competent user of SAS MS Visio and data analytics package SAS.
Proficient user of social media including Twitter, LinkedIn, Facebook and Instagram.
Basic coding skills using SQL and Python.
Languages: Fluent in Urdu and English, basic Spanish and currently learning Arabic.
Skills and Motivations
Resilience and Drive:
My disability only increases my motivation and makes me determined to prove my doubters wrong. After a
relapse I was informed that I was unlikely to walk unaided again. However, I was determined to achieve this and
so designed myself a routine of regular exercise that I kept to despite setbacks. This required a large amount of
patience, commitment and motivation, especially when my improvements slowed down. My motivation and
determination to keep persisting with the exercises was successful as I am now walking well and unaided.
Communication and Presentation:
Communicate effectively both verbally, by giving effective presentations, and in writing through producing strong
academic and professional business reports, when developing the new marketing strategy whilst on placement.
Retail work demonstrates my ability to communicate effectively with team members, leaders and customers.
Research and Analytical:
Whilst writing my final year project, undertook in depth investigation, collected complex information and used a
variety of different approaches in order to reach conclusions about the potential impact of Brexit on imports.
Team Work:
Group based projects at university have developed my skills in working within teams to meet targets, share tasks
equally, compromise and work with individuals who might not have the same goals as my own.
Planning and Organisation:
Effective at prioritising, always to order of importance and urgency of tasks, use small milestones, can handle large
volumes of tasks simultaneously and work systematically to make sure they are completed perfectly.
Proven track record of planning, organising events and action planning in school and university, performing as
club leader at school and currently as a PAL Leader at university.
Activities and Interests
Business Awareness: Active member of University of Bradford Business Society participating in business debates and social
activities. Also keep up‐to‐date with latest international and UK business and technology trends.
Travelling: Travelling overseas to Pakistan and Bangladesh to help those in less fortunate positions has developed my
confidence to communicate and work effectively with people of different ages, backgrounds and cultures.
Charity work: Involved with various charitable projects including volunteering as a street‐collector for Barnardos,
representing the university as a PAL Leader and organising sports tournaments to fundraise for RAG week.
Personal fitness: Regularly take part in team sports, such as netball and volleyball and enjoy going to the gym three times
a week for physical fitness.
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