1.smart Sustainable Cities Reconnaissance Study. UNU - EGOV PDF

Smart Sustainable Cities
Reconnaissance Study
Smart Sustainable Cities – Reconnaissance Study
Authors
Elsa Estevez, Senior Academic Programme Officer, UNU-EGOV
Nuno Vasco Lopes, Postdoctoral Fellow, UNU-EGOV
Tomasz Janowski, Head, UNU-EGOV
Partners
United Nations University
Operating Unit on Policy-Driven Electronic Governance
(UNU-EGOV), http://egov.unu.edu
International Development Research Center (IDRC), http://www.idrc.ca
Contacts
Elsa Estevez, Principal Investigator, UNU-EGOV, [email protected]
Matthew Smith, Senior Program Officer, IDRC
Acknowledgements
The authors wish to thank IDRC for co-funding the preparation of this report. Particular thanks are due
to Matthew Smith and Laurent Elder who championed the project from the very beginning. We also wish
to thank John Bertot (University of Maryland, USA), Wojciech Cellary (Poznań University of Economics,
Poland) and Ruhiya Seward (IDRC, Canada) for valuable comments. Last but not least, we wish to thank
a group of international experts who were interviewed for this report: Jasmith Barrera (Manager, Spatial
Data Infrastructure for the District Capital, Bogotá, Colombia), Ricardo Costa (Deputy Mayor, Municipality of
Guimarães, Portugal), Jaime Lerner (Architect and Urban Planner, former Governor of the State of Paraná,
former mayor of Curitiba, Brazil), Marco Peres (Director, Observatorio de Sociedad, Gobierno y Tecnologías
de la Información, Universidad Externado de Colombia, Colombia), Juan Prada (Director, Information
Technology, Municipality of Montevideo, Uruguay) and Lark Yang Tan (Director, Infocomm Development
Authority International, Singapore Government).
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Executive Summary
The global urban population is expected to grow by 63 percent between 2014 and 2050 – compared to
an overall global population growth of 32 percent during the same period. Megacities with over 20 million
inhabitants will see the fastest increase in population – and at least 13 new megacities are expected by 2030,
in addition to the 28 existing today. The fastest growing urban centres contain around a million inhabitants,
and are located in the lower-middle-income countries in Asia and Africa.
The anticipated growth of cities creates unprecedented sustainability challenges. Increasing demands for
energy, water, sanitation, education, healthcare, housing, transport and public service are testing the limits
of city infrastructures. In 2015, 828 million people lived in temporary housing that lack basic services like
sanitation and access to drinking water. Six million new people move to such housing every year, thus
ever increasing the demand for services. Cities are responsible for 67 percent of the global energy demand
and consume 40 percent of world’s energy overall. Urban centres are responsible for 70 percent of global
greenhouse gas emissions, contributing to climate change. In addition, urban centers increasingly experience
natural disasters. They can also witness social tension brought on by rising inequality and unemployment, air
and water pollution, traffic congestion, and urban violence and crime.
At the same time, urban centres offer tremendous opportunity for economic development. Eighty percent
of the world’s gross domestic product is generated in cities. Urban citizens earn on average three times
the income of their rural counterparts. Cities have a concentration of universities and are critical venues
of research and innovation, political activism and cultural exchange. People living in larger cities tend also
to have a smaller energy footprint, require less road and communication infrastructure, consume fewer
resources, and have higher productivity levels. For example, according to earlier research, a city of eight
million has 15 percent more productivity, e.g. wages and patents produced per capita, and 15 percent fewer
infrastructure needs, e.g. gas stations, electric wires and roads, than do will two cities of four million each.
Smart Cities have emerged as one response to the challenges and opportunities created by rapid
urbanization. This report presents the results of a reconnaissance study examining the thesis that Smart
Cities advance sustainable development. The study analysed 876 scientific publications, recommendations
from 51 think tank organizations and 119 concrete Smart City initiatives. Researchers also conducted seven
interviews with city managers, planners and researchers responsible for successful Smart City initiatives.
Smart Sustainable Cities

There are different digital technology models for cities, from Digital Cities to Intelligent Cities to Smart Cities,
which are incorporated according to the degree and nature of digital technology capacity of the city. Digital
Cities integrate digital technology into the city’s core infrastructure systems, while Intelligent Cities rely on the
Digital City infrastructure to build intelligent buildings, transportation systems, schools, enterprises, public
spaces, and public services, and integrate these into intelligent urban systems. Smart Cities deploy intelligent
urban systems to serve socio-economic and ecological development, and to improve quality of life and
address the origins of social instability in cities.
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Executive Summary
The Smart Sustainable City – the concept advanced in this report – best realizes the benefits of Smart Cities
as it focuses on a continuous transformative process, based on stakeholder engagement and collaboration,
and building different types of human, institutional and technical capacities. In this model, the city
contributes to improving the quality of life of its citizens by pursuing socio-economic development and
protecting natural resources among other locally-defined priorities.
The study learned for instance that Smart City initiatives can help overcome the limitations of traditional
urban development that tends to manage urban infrastructure systems in silos. The siloed system leads
to poor information sharing between systems, functions and stakeholders, such as citizens, businesses,
government and civil society organizations. Smart City initiatives leverage data and services offered by
digital technologies, such as cloud computing, open data sets, or the Internet of Things to help connect city
stakeholders, improve citizen involvement, offer new or enhance existing services, and provide context-aware
views on city operations. A city-wide digital infrastructure can help integrate different urban infrastructure
systems including energy, water, sewage, or transport, and enable efficient management, control and
optimization of such systems. These initiatives also address environmental and human-capacity issues.
Smart City development is at the same time highly complex and challenging. The integration of urban
systems into one “system of systems” capable of self-adaptation and self-management is difficult. There
are constraints on system interoperability and reuse of data, and heterogeneous sources of quantitative
and qualitative data provided by open government, citizen science and other projects and low capacity
for connecting data to analytical models. Smart Cities raise serious concerns related to citizens’ privacy,
government surveillance and other digital rights. There are also other issues with connecting urban
sustainability challenges to actionable approaches, social and territorial cohesion issues requiring unique
governance solutions, and the different discourse used by technologists and policymakers. In the end, it is
critical that Smart Cities are not driven by particular ideological positions or commercial interests, but rather
embrace public value in all economic, social, ecological, and political dimensions.
This study discovered a wide variation of Smart City initiatives in different geographic locations. There are
Smart City initiatives in both developed and developing countries, and Europe leads the way with 37 percent
of initiatives found followed by Asia Pacific (28%), Africa (13%), North America (13%), and Latin America
and Caribbean (9%). Most Smart City initiatives (25%) focused on Smart Living, i.e. how digital technology
enables healthy and safe lifestyles; Smart Environment (21%), e.g. technology-enabled energy grids, waste
management and other initiatives for reducing pollution; and Smart Economy (19%), e.g. technology-
enabled production and delivery of products and services; and less on other initiatives, such as Smart
Mobility (13%), i.e. technology-enabled and integrated transport and logistic systems; Smart Governance
(13%), i.e. technology-enabled policy and governance processes; and Smart People (9%), e.g. people with
e-skills, working on technology-enabled jobs. The majority of initiatives focused on one (40%) or two (24%)
objectives and a few (8%) tried to balance all six objectives. The majority of initiatives (66%) are implemented
by governments, followed by industry (19%) and NGOs (15%). Most were concerned with planning (60%),
and the rest by implementation (40%). Interestingly, despite the discourse in the literature that contrasts top-
down and bottom-up initiatives, it is clear that top-down or government-led initiatives (83%) are dominant,
while only 17 percent are bottom-up or citizen-driven.
Smart Sustainable Cities in Developing Countries

Smart Cities have a lot of potential to improve the circumstances of developing countries. Yet given the
relative newness of the concept, this potential is not fully realized in most developing countries. Several
existing trends and structural factors could actually widen the gap between potential and reality:
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{{ Weak research capacity hinders the contextualization required for Smart Sustainable City initiatives
in developing countries. Smart City research is primarily conducted in developed countries: only 12
percent of the most published researchers are from developing countries, 33 percent of the most
productive Smart City research institutions are in developing countries, only 13 percent of the countries
leading Smart City research are developing countries.
{{ Smart City policy work is also primarily conducted in developed countries, with most policy
organizations based in the United States (37%) and United Kingdom (14%), and only eight percent
in developing countries like Chile, China, India or Russia. The lack of indigenous policy organizations
means that developing countries tend to adopt policy frameworks provided by and tested in developed
countries, which is not optimal for different country contexts and risks advancing the interests of
provider countries over local interests.
{{ Developing countries tend to pursue Smart People and Smart Governance dimensions less - arguably
the areas of their most pressing need. The study found that Smart City developments in developing
countries typically pursue Smart Environment, Smart Living and Smart Economy dimensions instead.
{{ Locally driven non-governmental organizations (NGOs) are important to balance commercial interests
and deliver sustainable benefits to people, but according to the study developing countries have half
the number of NGOs that developed countries have participating in Smart City initiatives.
{{ Developing countries have a two to one planning to implementation ratio among its Smart City
initiatives, in contrast to the one to one ratio in developed countries. This highlights a need for research
to inform Smart City planning in developing countries.
{{ Smart City initiatives in developing countries are typically top-down (government-led) rather than
bottom-up (citizen-driven), constituting a potential issue with local relevance and sustainability.
Research Agenda
In order to realize the vision of the Smart Sustainable City, we propose a research agenda that adapts general
knowledge to specific urban contexts, learns from application experience to improve general knowledge, and
enables a transfer of applications between urban contexts:
{{ Research problems must be policy relevant, address existing gaps or solve policy demands, apply
multiple views to the issues at stake, and rely on available data and evidence to formulate findings.
{{ Research should relate to at least two of the four p’s: people (e.g. citizens, governments, NGOs),
problems (e.g. reducing commuting times), programs (e.g. urban regeneration) or phenomena (e.g.
social polarization). Questions should examine whether a given problem affects a group of people,
look at how a program solves a given problem, or analyse how a phenomenon produced by a given
program affects a group of people. For example, research could assess the effectiveness of electronic
surveillance in public spaces (program) for improving the safety (problem) of citizens (people).
{{ Research problems should also relate to the intersection of the urbanization, digitization or
sustainability, e.g. address particular urbanization issues through digital technology; or ensure social,
economic and ecological sustainability in urban planning; or digitize an urban service delivery system
to advance its sustainability. Example: design an e-learning platform (digitization) that helps citizens
(sustainability) participate in urban planning (urbanization).
Smart Sustainable City research is inherently multi-disciplinary but could stand to branch out. Currently, it is
mainly driven by technical disciplines like computer science (36%), engineering (22%) and mathematics (7%),
though contributions from non-technical disciplines such as social sciences (10%), business, management
and accounting (6%), and environmental science (4%) are on the rise.
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Executive Summary
Policy Recommendations
Following are a series of policy recommendations for Smart Sustainable Cities:
{{ There are no off-the-shelf solutions for Smart Sustainable Cities. Every solution must to be adapted to
and validated in the local context, and any strategy for implementing the Smart Sustainable City vision
must be formulated and owned by the main city stakeholders. The vision should not focus merely
on technological development, but also highlight improvements in the economic, social, cultural,
ecological, and governance dimensions. Leveraging social and cultural changes introduced by the
Smart Sustainable City transformation is an opportunity to instil civic values in the society.
{{ As cities have different levels of maturity for different dimensions, the strategy should include having
stakeholders agree on priority areas. Strategies should also be informed by the “urban metabolism”,
i.e. how the city produces, transforms and consumes materials, energy, capital and other resources.
Transformation should progress within and across these dimensions, and while progress is made in
one dimension, it should not deteriorate in another.
{{ Smart Sustainable Cities require a two-pronged approach: top-down (government-led) to build
foundations, and bottom-up (community-driven) to conduct local sector-specific initiatives, such as
delivering innovative services by local Small and Medium Size Enterprises (SME) based on open data.
{{ Government’s responsibility is to promote and stimulate bottom-up innovation. Measures could include
living labs for co-creation, exploration, experimentation and evaluation of innovative ideas, scenarios
and concepts, as well as testing technological instruments and artifacts in various real life usage
scenarios.
{{ Smart Sustainable Cities should include open government initiatives to ensure access to government
data, to increase participation and to leverage innovation through public service co-creation. They
should also rely on open, centralized and collaborative approaches to public and non-public service
delivery.
{{ To further the sustainability in Smart Cities, knowledge sharing platforms should be in place to promote
good practices related to governance, transport, water, sewage, electricity, mobility, environment,
urban planning, social cohesion, quality of life, citizen participation, digital infrastructure, and
contextualization.
All of these recommendations require awareness of local context, policy and technical alternatives, and
policy-relevant research to evaluate and decide among alternatives.
According to the United Nations, sustainable cities will be a major engine for pursuing the Sustainable
Development Goals. As neither national, nor city governments can pursue such goals alone, urban
sustainability is a major policy challenge for all levels of government. Any approach to addressing this
challenge should utilize the potential of digitization to realize the vision of Smart Sustainable Cities.
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Table of Contents
Acknowledgements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
List of Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii
List of Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2. Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.1. Urbanization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2.1.1. Urban Population Growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2.1.2. Growth of Cities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2.1.3. Urbanization Challenges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.2. Urbanization and Sustainability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.3. Urbanization and Digitization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
3. Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.1. Activity 1 – Research Literature Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3.2. Activity 2 – Policy Literature Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.3. Activity 3 – Case Study Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.4. Activity 4 – Building Conceptual Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.5. Activity 5 – Synthesis of Project Findings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
3.6. Activity 6 – Validation of Project Findings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
4. Research Literature Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.1. Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.2. Quantitative Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
4.2.1. Aspect 1 – Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
4.2.2. Aspect 2 – Researchers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
4.2.3. Aspect 3 – Researcher Disciplines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.2.4. Aspect 4 – Researcher Institutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4.2.5. Aspect 5 – Researcher Countries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.2.6. Aspect 6 – Publication Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4.2.7. Aspect 7 – Publication Venues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
4.2.8. Aspect 8 – Publication Growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
4.3. Qualitative Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
4.3.1. Attribute 1 – Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4.3.2. Attribute 2 – Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
4.3.3. Attribute 3 – Challenges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
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4.3.4. Attribute 4 – Risks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

4.3.5. Attribute 5 – Regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
4.3.6. Attribute 6 – Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
4.3.7. Attribute 7 – Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
4.3.8. Attribute 8 – Approaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
4.3.9. Attribute 9 – Stakeholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
4.3.10. Attribute 10 – Governance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
4.3.11. Attribute 11 – Maturity Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
4.3.12. Attribute 12 – Innovations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
4.3.13. Attribute 13 – Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
5. Policy Literature Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
5.1. Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
5.2.1. Aspect 1 – Policy Organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
5.2.2. Aspect 2 – Policy Mandates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
5.2.3. Aspect 3 – Policy Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
5.3.4. Attribute 4 – Risks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
5.3.7. Attribute 7 – Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
6. Case Study Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
6.1. Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
6.1.1. Smart City Initiatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
6.1.2. Case Studies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
6.1.3. Interviews . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
6.2.1. Aspect 1 – Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
6.2.2. Aspect 2 – Organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
6.2.3. Aspect 3 – Countries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
6.2.4. Aspect 4 – Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
6.2.5. Aspect 5 – Approaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
ix

6.3.4. Attribute 4 – Risks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
6.3.7. Attribute 7 – Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
7. Conceptual Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
7.1. Vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
7.2. Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
7.3. Element 1 – Context . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
7.3.4. Attribute 4 – Risks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
7.3.5. Attribute 5 – Region . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
7.4. Element 2 – Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
7.4.2. Attribute 7 – Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
7.5. Element 3 – Transformation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
7.6. Element 4 – Outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
7.7. Element 5 – Measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
8. Policy Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
8.1. Context . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
8.2. Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
8.3. Transformation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
8.3.1. Approaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
8.3.2. Stakeholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
8.3.3. Governance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
8.3.4. Maturity Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
8.4. Outcomes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
9. Research Agenda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
9.1. Attributes of Research Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
9.2. Sources of Research Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
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Table of Contents
9.2.1. People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

9.2.2. Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
9.2.3. Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
9.2.4. Phenomena . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
9.3. Research Agenda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
9.3.1. Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
9.3.2. Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
A. Research Literature Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
A.1. Selected Papers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
A.2. Reviewed Papers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
B. Policy Literature Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
B.1. Reviewed Policy Papers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
B.2. Conceptual Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
C. Case Study Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
C.1. Smart City Initiatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
C.2. Case Study Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
C.3. Case Studies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
C.3.1. Case Study 1 – Cisco Smart City in Bangalore, India . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
C.3.2. Case Study 2 – Malaysia Multimedia Super Corridor, Malaysia . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
C.3.3. Case Study 3 – Eko Atlantic Project, Nigeria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
C.3.4. Case Study 4 – Konza Technology City, Kenya . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
C.3.5. Case Study 5 – Petronia City Project, Ghana . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
C.3.6. Case Study 6 – Smart Nation Program, Singapore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
C.3.7. Case Study 7 – Eco Smart City Project, Vietnam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
C.3.8. Case Study 8 – Digital and Knowledge-Based City, Mexico . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
C.3.9. Case Study 9 – Open Data – GXBus, Uruguay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
C.3.10. Case Study 10 – Chamber Campaign, Colombia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
C.3.11. Case Study 11 – Large Outdoor Escalator System, Colombia . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
C.3.12. Case Study 12 – Integrated Transportation Network, Brazil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
C.3.13. Case Study 13 – Sustainable Barcelona Map Project, Spain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
C.3.14. Case Study 14 – Skolkovo Project, Russia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
C.3.15. Case Study 15 – Living Lab, Netherlands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
C.3.16. Case Study 16 – Built Smart Program, USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
C.3.17. Case Study 17 – New York City 311, USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
C.3.18. Case Study 18 – Ciudad Creativa Digital Project, Mexico . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
C.3.19. Case Study 19 – Wise City Initiative, China . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
C.3.20. Case Study 20 – Tianjin Eco-City, China . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
C.3.21. Case Study 21 – Guimarães Green City, Portugal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
C.4. Interview Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
xi
List of Figures
Figure 1: Urbanization, Sustainability and Digitization Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Figure 2: Urban Population Growth in Developed Countries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Figure 3: Urban Population Growth in all Countries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Figure 4: Urban Population Growth in Regions of the World . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Figure 5: Growth of Cities of Different Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Figure 6: Megacities and their Populations in 2014 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Figure 7: Mega-Cities Per Continent and Per Developed-Developing Countries . . . . . . . . . . . . . . . . . . . . . . . . 8
Figure 8: Project Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Figure 9: Methodology for Research Literature Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Figure 10: Methodology for Policy Literature Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Figure 11: Methodology for Case Study Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Figure 12: Methodology for Building Conceptual Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Figure 13: Methodology for Synthesizing Project Findings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Figure 14: Methodology for Validating Project Findings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Figure 15: The Result of Research Literature Search on Scopus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Figure 16: State of Research Quantitative Analysis, Aspect 1 – Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Figure 17: State of Research Quantitative Analysis, Aspect 2 – Researchers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Figure 18: State of Research Quantitative Analysis, Aspect 3 – Disciplines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Figure 19: State of Research Quantitative Analysis, Aspect 4 – Institutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Figure 20: State of Research Quantitative Analysis, Aspect 5 – Countries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Figure 21: State of Research Quantitative Analysis, Aspect 6 – Types Papers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 22: State of Research Quantitative Analysis, Aspect 7 – Publication Venues . . . . . . . . . . . . . . . . . . . . . . 31
Figure 23: State of Research Quantitative Analysis, Aspect 8 – Publication Growth . . . . . . . . . . . . . . . . . . . . . . 32
Figure 24: State of Research Qualitative Analysis, Attribute 1 – Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Figure 25: State of Research Qualitative Analysis, Attribute 2 – Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 26: State of Research Qualitative Analysis, Attribute 3 – Challenges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Figure 27: State of Research Qualitative Analysis, Attribute 4 – Risks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Figure 28: State of Research Qualitative Analysis, Attribute 5 – Regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Figure 29: State of Research Qualitative Analysis, Attribute 6 – Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Figure 30: State of Research Qualitative Analysis, Attribute 7 – Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 31: State of Research Qualitative Analysis, Attribute 8 – Approaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Figure 32: State of Research Qualitative Analysis, Attribute 9 – Stakeholders . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Figure 33: State of Research Qualitative Analysis, Attribute 10 – Governance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Figure 34: State of Research Qualitative Analysis, Attribute 11 – Maturity Models . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 35: State of Research Qualitative Analysis, Attribute 12 – Innovations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 36: State of Research Qualitative Analysis, Attribute 13 – Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 37: State of Policy Quantitative Analysis, Aspect 1 – Organization Types . . . . . . . . . . . . . . . . . . . . . . . . . 49
Figure 38: State of Policy Quantitative Analysis, Aspect 1 – Organization Countries . . . . . . . . . . . . . . . . . . . . . . 50
xii
List of Figures
Figure 39: State of Policy Quantitative Analysis, Aspect 1 – Developing versus Developed . . . . . . . . . . . . . . . 50
Figure 40: State of Policy Quantitative Analysis, Aspect 2 – Policy Mandates . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Figure 41: State of Policy Quantitative Analysis, Aspect 2 – Frequent Words . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Figure 42: State of Policy Quantitative Analysis, Aspect 3 – Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Figure 43: Case Study Quantitative Analysis, Aspect 1 – Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Figure 44: Case Study Quantitative Analysis, Aspect 1 – Dimensions and Development . . . . . . . . . . . . . . . . . . 71
Figure 45: Case Study Quantitative Analysis, Aspect 1 – Multiple Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Figure 46: Case Study Quantitative Analysis, Aspect 1 – Multiple Dimensions and Development . . . . . . . . . 72
Figure 47: Case Study Quantitative Analysis, Aspect 2 – Organization Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Figure 48: Case Study Quantitative Analysis, Aspect 2 – Multi-Sectorial Partnerships . . . . . . . . . . . . . . . . . . . . 74
Figure 49: Case Study Quantitative Analysis, Aspect 3 – Countries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Figure 50: Case Study Quantitative Analysis, Aspect 3 – Regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Figure 51: Case Study Quantitative Analysis, Aspect 4 – Planning versus Implementation . . . . . . . . . . . . . . . 76
Figure 52: Case Study Quantitative Analysis, Aspect 5 – Top-down versus Bottom-up . . . . . . . . . . . . . . . . . . . 77
Figure 53: Case Study Qualitative Analysis, Attribute 1 – Values Conceptual Map . . . . . . . . . . . . . . . . . . . . . . . . 78
Figure 54: Case Study Qualitative Analysis, Attribute 1 – Values and Development . . . . . . . . . . . . . . . . . . . . . . 81
Figure 55: Case Study Qualitative Analysis, Attribute 2 – Drivers Conceptual Map . . . . . . . . . . . . . . . . . . . . . . . 81
Figure 56: Case Study Qualitative Analysis, Attribute 2 – Drivers and Development . . . . . . . . . . . . . . . . . . . . . . 85
Figure 57: Case Study Qualitative Analysis, Attribute 3 – Challenges Conceptual Map . . . . . . . . . . . . . . . . . . . 85
Figure 58: Case Study Qualitative Analysis, Attribute 3 – Challenges and Development . . . . . . . . . . . . . . . . . . 88
Figure 59: Case Study Qualitative Analysis, Attribute 4 – Risks Conceptual Map . . . . . . . . . . . . . . . . . . . . . . . . . 89
Figure 60: Case Study Qualitative Analysis, Attribute 4 – Risks and Development . . . . . . . . . . . . . . . . . . . . . . . 91
Figure 61: Case Study Qualitative Analysis, Attribute 5 – Regions Conceptual Map . . . . . . . . . . . . . . . . . . . . . . 91
Figure 62: Case Study Qualitative Analysis, Attribute 5 – Continent, Development, Income . . . . . . . . . . . . . . 93
Figure 63: Case Study Qualitative Analysis, Attribute 6 – Technologies Conceptual Map . . . . . . . . . . . . . . . . . 93
Figure 64: Case Study Qualitative Analysis, Attribute 6 – Technologies and Development . . . . . . . . . . . . . . . . 96
Figure 65: Case Study Qualitative Analysis, Attribute 7 – Tools Conceptual Map . . . . . . . . . . . . . . . . . . . . . . . . . 96
Figure 66: Case Study Qualitative Analysis, Attribute 7 – Tools and Development . . . . . . . . . . . . . . . . . . . . . . . 99
Figure 67: Case Study Qualitative Analysis, Attribute 7 – Smart City Models Used . . . . . . . . . . . . . . . . . . . . . . . 99
Figure 68: Case Study Qualitative Analysis, Attribute 8 – Approaches Conceptual Map . . . . . . . . . . . . . . . . . . 100
Figure 69: Case Study Qualitative Analysis, Attribute 8 – Approaches and Development . . . . . . . . . . . . . . . . . 101
Figure 70: Case Study Qualitative Analysis, Attribute 9 – Stakeholders Conceptual Map . . . . . . . . . . . . . . . . . 101
Figure 71: Case Study Qualitative Analysis, Attribute 10 – Governance Conceptual Map . . . . . . . . . . . . . . . . . 104
Figure 72: Case Study Qualitative Analysis, Attribute 11 – Maturity Conceptual Map . . . . . . . . . . . . . . . . . . . . . 106
Figure 73: Case Study Qualitative Analysis, Attribute 11 – Maturity and Development . . . . . . . . . . . . . . . . . . . 108
Figure 74: Case Study Qualitative Analysis, Attribute 12 – Innovations Conceptual Map . . . . . . . . . . . . . . . . . 108
Figure 75: Case Study Qualitative Analysis, Attribute 12 – Innovations and Development . . . . . . . . . . . . . . . . 110
Figure 76: Case Study Qualitative Analysis, Attribute 13 – Benefits Conceptual Map . . . . . . . . . . . . . . . . . . . . . 111
Figure 77: Case Study Qualitative Analysis, Attribute 13 – Benefits and Development . . . . . . . . . . . . . . . . . . . 115
Figure 78: Conceptual Framework – Smart Sustainable City . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Figure 79: Urbanization, Sustainability and Digitization Domains Revisited . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
xiii
List of Tables
Table 1: Urbanization Facts and Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Table 2: Urbanization Challenges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Table 3: Sustainable Development Goal on Urbanization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Table 4: Digital, Intelligent, Smart City and Eco City Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Table 5: Comparing Digital, Intelligent, Smart and Eco-City Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Table 6: Comparing Scopus and Web of Science . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Table 7: Data Collection for Research Literature Review – First Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Table 8: Data Collection for Research Literature Review – Second Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Table 9: Data Collection for Research Literature Review – Third Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Table 10: State of Research Quantitative Analysis, Aspect 3 – Disciplines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Table 11: State of Research Quantitative Analysis, Aspect 4 – Institutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Table 12: State of Research Quantitative Analysis, Aspect 7 – Publication Venues . . . . . . . . . . . . . . . . . . . . . . . 31
Table 13: State of Policy Quantitative Analysis, Aspect 1 – Policy Organization . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Table 14: State of Policy Quantitative Analysis, Aspect 2 – Policy Mandates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Table 15: State of Policy Quantitative Analysis, Aspect 2 – Most Frequent Words . . . . . . . . . . . . . . . . . . . . . . . . 55
Table 16: State of Policy Quantitative Analysis, Aspect 3 – Policy Focus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Table 17: Smart City Case Study and Interview Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Table 18: Case Study Qualitative Analysis, Attribute 1 – Instances of Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Table 19: Case Study Qualitative Analysis, Attribute 1 – Values per Case Study . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Table 20: Case Study Qualitative Analysis, Attribute 2 – Instances of Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Table 21: Case Study Qualitative Analysis, Attribute 2 – Drivers per Case Study . . . . . . . . . . . . . . . . . . . . . . . . . 84
Table 22: Case Study Qualitative Analysis, Attribute 3 – Instances of Challenges . . . . . . . . . . . . . . . . . . . . . . . . 86
Table 23: Case Study Qualitative Analysis, Attribute 3 – Challenges per Case Study . . . . . . . . . . . . . . . . . . . . . 87
Table 24: Case Study Qualitative Analysis, Attribute 4 – Instances of Risks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Table 25: Case Study Qualitative Analysis, Attribute 4 – Risks per Case Study . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Table 26: Case Study Qualitative Analysis, Attribute 5 – Regions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Table 27: Case Study Qualitative Analysis, Attribute 6 – Instances of Technologies . . . . . . . . . . . . . . . . . . . . . . 93
Table 28: Case Study Qualitative Analysis, Attribute 6 – Technologies per Case Study . . . . . . . . . . . . . . . . . . . 95
Table 29: Case Study Qualitative Analysis, Attribute 7 – Instances of Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Table 30: Case Study Qualitative Analysis, Attribute 7 – Tools per Case Study . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Table 31: Case Study Qualitative Analysis, Attribute 8 – Approaches per Case Study . . . . . . . . . . . . . . . . . . . . 100
Table 32: Case Study Qualitative Analysis, Attribute 9 – Instances of Stakeholders . . . . . . . . . . . . . . . . . . . . . . 101
Table 33: Case Study Qualitative Analysis, Attribute 9 – Case Study Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Table 34: Case Study Qualitative Analysis, Attribute 10 – List of Governance Instances . . . . . . . . . . . . . . . . . . 104
Table 35: Case Study Qualitative Analysis, Attribute 10 – Tools per Case Study . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Table 36: Case Study Qualitative Analysis, Attribute 11 – Maturity Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Table 37: Case Study Qualitative Analysis, Attribute 11 – Maturity per Case Study . . . . . . . . . . . . . . . . . . . . . . . 107
Table 38: Case Study Qualitative Analysis, Attribute 12 – List of Innovations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
xiv
List of Tables
Table 39: Case Study Qualitative Analysis, Attribute 12 – Innovations per Case Study . . . . . . . . . . . . . . . . . . . 109
Table 40: Case Study Qualitative Analysis, Attribute 13 – Instances of Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Table 41: Case Study Qualitative Analysis, Attribute 13 – Benefits per Case Study . . . . . . . . . . . . . . . . . . . . . . . 114
Table 42: Conceptual Framework – Smart City Development as a Wicked Problem . . . . . . . . . . . . . . . . . . . . . 116
Table 43: Conceptual Framework – A Vision for Smart City Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Table 44: Research Agenda – Aspects of Smart City Research Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Table 45: Research Agenda – Smart City Research Problems – People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Table 46: Research Agenda – Smart City Research Problems – Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Table 47: Research Agenda – Smart City Research Problems – Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Table 48: Research Agenda – Smart City Research Problems – Phenomena . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Table 49: Research Agenda – Example Research Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
xv
Abbreviations
ADR Action Design Research
ADTV Advanced Database TV
AFC Automated Fare Collection
ANRE Agency for National Resources and Energy, Japanese Government
API Application Programming Interface
APP Academia-Private Partnerships
ASC Amsterdam Smart City
BCIS Battery and Charger Integration System
CASA Centre for Advanced Spatial Analysis
CCD Ciudad Creative Digital
CERCI Centre de Recherche sur les Communautés Intelligentes
CISE Center for Informations & System Engineering
CITIES Centre for IT-Intelligent Energy System in Cities
CPS Cyber-Physical System
CRIC Centre for Research and Information on Consumption
CRM Customer Relationships Management
CSD Centre for Sustainable Development
CUSP Center for Urban Science + Progress
DESA Department of Economic and Social Affairs
DF Distrito Federal
DNA Deoxyribonucleic Acid
DRAS Demand Response Automation Server
DSR Design Science Research
EADIC Developing Enterprise Architecture for Digital Cities
EC European Commission
EU European Union
GAP Government-academia Partnerships
GDP Gross Domestic Product
GIFT Gujarat International Finance Tec-City
GIS Geographical Information System
GPS Global System Position
IBM International Business Machines
ICF Intelligent Community Forum
ICIT Centre for Sustainable Communications – ICT for Sustainable Cities
ICT Information and Communication Technology
xvi
Abbreviations
IDA Infocomm Development Authority of Singapore

IDECA La Infraestructura de Datos Espaciales para el Distrito Capital
IDRC International Development Research Center
IEC International Electro-Technical Commission
IEEE Institute of Electrical and Electronics Engineers
IFTF Institute for the Future
IMS IP Multimedia Subsystem
INTELI Inteligência em Inovação
IOCC Smart City Integrated Operating Control Centre
IoT Internet of Things
IPv6 Internet Protocol version six
ISO International Organization for Standardization
ISP International Service Provider
IT Information Technology
ITU International Telecommunications Union
IvT Innovation Technology
KOICA Korea International Cooperation Agency
KPI Key Performance Indicators
MAC Metro Atlanta Chamber
MANETS Mobile Ad-Hoc Networks
MICE Meetings, incentives, conferences, and exhibitions
MIIT Ministry of Industry and Information Technology
MIT Massachusetts Institute of Technology
MOHURD Ministry of Housing and Urban-Rural Development
NCB National Computer Board
NDRC National Development and Reform Commission
NGO Non-Governmental Organization
NYC New York City
OECD Organisation for Economic Co-operation and Development
PPP Public-Private Partnerships
PPPP Public-Private-People Partnerships
R&D Research and Development
RFID Radio-Frequency Identification
SCEA Catalan Society for Environmental Education
SCID Smart City Initiative Design
SCMM Smart City Maturity Model
SCRAN Smart Cities (inter)Regional Academic Network
SD Sustainable Development
SEC Singapore-ETH Centre
SGIX Singapore Internet Exchange
SLR Systematic Literature Review
SLS Service Level Agreement
SMART Singapore-MIT Alliance for Research and Technology
SME Small Medium Enterprises
xvii
SPIE Proceedings of the International Society for Optics and Photonics

SSC Smart Sustainable City
SSTEC Tainjin Eco-City Investment and Development Co., Ltd
UCL University College London
UCP Universitat Politècnica de Catalunya
UK United Kingdom
UNDESA United Nations Department of Economic and Social Affairs
UNU United Nations University
UNU-EGOV UNU Operating Unit on Policy-Driven Electronic Governance
URBS Urbanização de Curitiba S.A
URENIO Aristotle University of Thessaloniki Urban and Regional Innovation Research
USA United States of America
V2I Vehicle to Infrastructure Communication
V2V Vehicle to Vehicle Communication
VGI Volunteered Geographic Information
WCN World Cities Networks
WIMS Web Intelligence, Mining and Semantics
WSN Wireless Sensor Network
xviii
1. Introduction
The rapid urban population growth taking place since the beginning of the last century creates
unprecedented challenges for city governments and city residents alike; every second, the global urban
population increases by 2 people (UNDESA 2015), cities account for 67% of the global energy demand (The
World Bank 2014) and are responsible for up to 70% of the harmful greenhouse gases emissions (UN-HABITAT
2011). The population growth creates challenges on city infrastructure, on services like water, energy,
transport and other, and on the management of the infrastructures and services.
Local governments are attempting to address the challenges of rapid urbanization through digital
technology-enabled urbanization models, aimed at transforming cities to offer better services to residents
and visitors. The approaches to such transformation have been evolving in the last years, from merely
focusing on the deployment of technology to enhance service delivery, to improving the quality of life of
urban residents through new technologies. Following the latter, the concept of Smart City has emerged, and
Smart City initiatives are being implemented by many cities around the world.
The aim of this report is to explore the benefits, challenges and possible routes for Smart City innovations
to further Sustainable Development objectives (called Smart Sustainable City in this report) in different local
situations including institutional, socio-economic, political and cultural environment. Specific objectives
pursued include:
{{ Present the findings of research and policy literature reviews, as well as interviews with experts and
practitioners who advance the Smart City concept in various development context, with a focus on, but
not limited to developing countries.
{{ Identify and describe a set of case studies where Smart City innovations are employed in different
Sustainable Development situations.
{{ Build an inventory of key Smart City implementations in developing countries, and actors involved in
such implementations and research in developing countries.
{{ Propose and justify a set of policy alternatives and related research questions to inform the choice of
different options that should be addressed in short- to medium- term in order to advance Sustainable
Development objectives through Smart City.
In order to fulfill these objectives, a rigorous methodology was defined, including 1) research and policy
literature reviews through quantitative and qualitative analysis based on narrative reviews of scientific
publications and policy documents; 2) assessing the state of practice based on quantitative analysis of
Smart City initiatives, and qualitative analysis of case studies and interviews with experts; 3) synthesizing the
1
findings of the research and policy reviews and case study development into a conceptual framework for
Smart Sustainable Cities; and 4) providing policy recommendations and a research agenda.
The main contributions of this work include: the findings from the quantitative analysis of Smart City
research, including identification of researchers and think tanks, and locations where Smart City research is
being conducted; identification of policy instruments and tools for Smart City initiatives; a repository of Smart
City initiatives conducted by city governments from around the world to address Sustainable Development
issues; a conceptual framework including instances for each construct of Smart Sustainable City; policy
recommendations to advance Smart Sustainable City innovations; and a framework for defining a research
agenda and populating this agenda with illustrative research problems.
The rest of the report is organized as follows. Section 2 presents background concepts. Section 3 explains
project methodology. Section 4 introduces the research literature review. Section 5 describes the policy
literature review. Section 6 analyzes Smart City initiatives and develops them into case studies. Based on
the findings from the research and policy literature reviews and the lessons learnt from the case studies,
a conceptual framework for Smart Sustainable Cities is introduced in Section 7 based on which policy
recommendations are provided in Section 8 and a research agenda is outlined in Section 9.
2
2. Background
This chapter presents the background to the concepts of Smart Sustainable City explored in this report. In
particular, it introduces the urbanization trend in Section 2.1, Sustainable Development Goals related to
urbanization in Section 2.2, and how digitization gives rise to Digital Cities, Intelligent Cities and Smart Cities
in Section 2.3.
Figure 1 depicts the content of this section and the whole report at the intersection of the Urbanization,
Sustainability and Digitization domains. In particular, Section 2.1 concerns the Urbanization domain, Section
2.2 concerns the intersection of the Urbanization and Sustainability domains, Section 2.3 discusses the
intersection of the Urbanization and Digitization domains, and the whole report concerns the intersection of
all three domains.
Urbanization
Section 2.1
Section 2.2 Section 2.3
Sustainability Digitization
Smart Sustainable City
Figure 1: Urbanization, Sustainability and Digitization Domains
3
2.1. Urbanization
The aim of this section is to introduce the urbanization trend. To this end, Section 2.1.1 presents some figures
about the urban population growth, Section 2.1.2 provides data about the growth of the world’s cities and
Section 2.1.3 discusses urbanization challenges.
2.1.1. Urban Population Growth

Since the last century and particularly since the industrial revolution when people started to move to cities
as a consequence of the shifts in major economic activities from agriculture to manufacturing to services, the
world is experiencing a very fast urbanization process. While agricultural communities are usually rural and
dispersed, since farmers need land for growing crops, industrial and post-industrial communities tend to live
in densely-populated urban areas since manufacturing and service industries need suppliers and customers
to produce and consume their products and services.
The percentage of population living in urban areas in Europe increased from 10.9% in 1800 to 32.8% in 1910;
and in Australia, Canada, New Zealand and the USA it increased from 5.5% to 41.6% (Bairoch and Goertz
1986) as shown in Figure 2. In 2008, for the first time in human history most of the human population lived in
cities (UNDESA 2014b).
45
Europe Australia, Canada, New Zealand, USA
41.6
40
35 35.6
32.8
30
30.4
24.4
25
23.5
20 16.4
15
13.9
12.6
10 10.9
7.9
5 5.5
0
1800 1830 1850 1880 1900 1910
Figure 2: Urban Population Growth in Developed Countries
Following this trend, the urban population is expected to continue growing in the next decades. The United
Nations forecasts that between 2014 and 2050 the world population will grow by 32%, i.e. from 7.2 to 9.6
billion (UNDESA 2007) while the urban population will grow by 63%, i.e. from 3.9 to 6.3 billion. As shown in
Figure 3, the growth is expected to occur in developed, less developed and the least developed regions of the
world (UNDESA 2014b).
4
2. Background
World More developed regions Less developed regions Least developed regions
100
78 85
80
72
66
60 54 63
43 48 49
40
35
31
20 21
0
1990 2014 2050
Figure 3: Urban Population Growth in all Countries
In particular, poor, traditionally rural regions in Africa and Asia are becoming urban societies at a faster rate
than the rich regions in Europe and North America (UNDESA 2013). The regional trend is depicted in Figure 4,
with Africa and Asia expected to make the biggest advancement in the world towards urbanization between
2014 and 2050.
URBAN POPULATION 2014 2050

Africa
Africa 40% 56%
Asia
Asia 48% 64% North America
Europe 73% 82%
Europe
Latin America
Latin America 80% 86%
North America 81% 87% 2014 2050
Figure 4: Urban Population Growth in Regions of the World
5
Table 1 presents some facts and figures related to urbanization (UNDESA 2014b).
Table 1: Urbanization Facts and Figures

{{ The world’s urban population grew from 746 million in 1950 to 3.9 billion in 2014.
{{ In 2014, 54% of the world’s population lives in urban areas.
{{ Despite the low levels of urbanization, Asia hosts 53% of the world’s urban population, followed by Europe at 14%, and
Latin America and the Caribbean at 13%.
{{ 37% of the world’s urban population growth between 2014 and 2015 will be due to: India at 404 million, China at 292
million and Nigeria at 212 million new urban residents.
{{ The fastest growing urban agglomerations are cities with less than 1 million inhabitants located in Asia and Africa.
{{ Close to half of the world’s urban population lives in cities of less than 500,000 inhabitants.
{{ One in eight of the world’s urban citizens lives in one of the 28 mega cities with more than 10 million inhabitants.
{{ By 2030, the world is projected to have 41 mega-cities with more than 10 million inhabitants.
{{ As the world continues to urbanize, Sustainable Development challenges will be increasingly affecting cities, particularly
in the lower-middle-income countries that experience the fastest urbanization rates.
{{ Integrated policies to improve the lives of both urban and rural populations are needed.
2.1.2. Growth of Cities

The world urban population growth translates into the growth of cities of all sizes. Figure 5 depicts the
growth of the number of cities in four categories: between half and 1 million of inhabitants, between 1 and 5
million inhabitants, between 5 and 10 million inhabitants, and above 10 million inhabitants (UNDESA 2014c).
The figure includes numbers from 1990 and 2014 and the projection for 2030. Going forward, the largest
growth is expected in the biggest cities of over 10 million and between 5 and 10 million inhabitants (46%
each), followed by cities between 0.5 and 1 million (39%) and cities between 1 and 5 million (34%).
1600
41
1400
63
1200
28
1000 558 over 10 million
43
5 to 10 million
800
417
10 1 to 5 million
600
21 0.5 to 1 million
400 239
731
525
200
294
0
1990 2014 2030
Figure 5: Growth of Cities of Different Sizes
Such growth produced shifts in the definition of megacities. While in 2005 UNDESA considered all cities above
10 million inhabitants as megacities (UNDESA 2006), a few years later UN Habitat raised the bar for megacities
to 20 million inhabitants (UN-HABITAT 2008).
6
2. Background
According to (UNDESA 2014c), in 1990 there were 10 megacities with a total of 153 million population (7% of
the global urban population) while in 2014 there were 28 megacities with 453 million people in total (12% of
the global urban population) as depicted in Figure 6. The trend is expected to continue with 41 megacities
emerging by 2030.
0 5000 10000 15000 20000 25000 30000 35000 40000

Tokyo
Delhi
Shanghai
Mexico City
Sao Paulo
Mumbai
Osaka
Beijing
New York-Newark
Cairo
Dhaka
Karachi
Buenos Aires
Calcutta
Istanbul
Chongqing
Rio de Janeiro
Manila
Lagos
Los Angeles
Moscow
Guangzhou
Kinshasa
Tianjin
Paris
Shenzhen
London
Jakarta
Figure 6: Megacities and their Populations in 2014
Figure 7 depicts the distribution of the 28 mega-cities across continents: 16 (57%) in Asia – Tokyo, Delhi,
Shanghai, Mumbai, Osaka, Beijing, Dhaka, Karachi, Buenos Aires, Calcutta, Chongqing, Manila, Moscow,
Guangzhou, Tianjin, Shenzhen and Jakarta; 4 (14%) in Latin America – Mexico City, Sao Paulo, Buenos Aires
and Rio de Janeiro; 3 (11%) in Africa – Cairo, Lagos and Kinshasa; 3 in Europe – Istanbul, Paris and London;
and 2 (7%) in North America – New York and Los Angeles. From the 28 mega-cities, only 6 (21%) are located in
developed countries – Tokyo, Osaka, New York, Los Angeles, Paris and London; while 22 (79%) in developing
countries.
7
North America,
2, 7%
Africa, 3,
11%
Developed
countries, 6, 21%
Latin America,
4, 14%
Europe, 3,
11% Developing
Asia, 16, 57% countries, 22, 79%
Figure 7: Mega-Cities Per Continent and Per Developed-Developing Countries
2.1.3. Urbanization Challenges

Cities have several distinctive features compared to rural areas: higher concentration of people and fast
population growth; manufacturing and services as the primary focus on economic activities; on average
three times higher income than in rural areas in the same country; innovation enabled by the presence of
universities, research centers and leading companies; regularly conducted cultural activities and significant
number of venues where such activities can be performed like, e.g. theaters, cinemas and exhibition halls;
and the presence of trading centers. In addition, research and development are mainly concentrated in cities,
scientific innovations and engineering breakthroughs mainly occur in cities, and cities are places where most
political affairs are settled down (Sacks 2015).
While most economic activities, i.e. about 80% of the world’s GDP, occur in cities, such development creates
various challenges. For example, cities account for about two-thirds of the global energy demand and
produce up to 70% of the global greenhouse gas emissions; with buildings alone accounting for roughly 40%
of the world’s energy use and producing a fifth of the world’s CO2 emissions. In addition, there has been a
sharp increase in instances of social instability in major cities across the world due to rising inequalities,
unemployment and other factors. Air and water pollution, traffic congestion, and urban violence and crime
also constitute major challenges to urban governments and policymakers.
Table 2 summarizes major urbanization challenges (UNDESA 2014b).
Table 2: Urbanization Challenges

{{ Humans have built cities for 3 billion people over the course of 3000 years. In the coming 30 years we will build cities for
3 billion more people (WWF Sweden 2012).
{{ Every second, the urban population grows by 2 people (UNDESA 2015).
{{ In Africa and Asia, the urban population is expected to double between 2000 and 2030 (UNDESA 2015).
{{ 828 million people live in temporary housing, lacking basic services such as drinking water and sanitation. Each year, the
figures increases by 6 more million people (UNDESA 2015).
{{ 62% of the Sub-Saharan Africa urban population and 43% of the urban population of South-Central Asia lives in
temporary housing (UNDESA 2015).
{{ One in four urban citizens does not have access to improved sanitation (UNDESA 2015).
{{ 27% of the urban population in the developing world has no access to piped water at home.
{{ Cities account for about 67% of the global energy demand (The World Bank 2014).
{{ Buildings represent about 40% of the total energy consumption (IEA 2015).
{{ Cities are responsible for up to 70% of harmful greenhouse gases (UN-HABITAT 2011).
8
2. Background
2.2. Urbanization and Sustainability

Based on the urbanization trends and challenges explained earlier, a key question for local governments,
policymakers, planners and urban citizens is how to make cities sustainable. In short, a city is sustainable if it
promotes various dimensions of sustainable development:
{{ Economic – a city with a healthy, dynamic and responsible economy;
{{ Social – a city promoting social inclusion and quality of life of its residents;
{{ Environmental – a city adopting ecological practices to protect its environment; and
{{ Institutional – a city governed in transparent ways, while engaging its residents.
In addition, sustainable cities are resilient to natural and human-made disasters.
In order to pursue urban sustainability, city planning including provision of electricity, water, sewage,
waste management and other utilities, digital and transport infrastructure, public services, education and
governance is critical. Core city development issues should not be left to commercial interests only but
treated and protected as public goods.
Given the global scale and impact of urbanization, and the difficulty of addressing urban challenges by
local government acting alone, the United Nations Open Working Group on Sustainable Development has
dedicated one of 17 Sustainable Development Goals (SDGs) to replace Millennium Development Goals (MDGs)
when they complete in 2015 to urbanization. Specifically, the content of SDG11 is to “make cities and human
settlements inclusive, safe, resilient and sustainable” (UN OWG 2015). Following (UN OWG 2015), seven targets
defined to achieve this goals are listed in Table 3 below.
Table 3: Sustainable Development Goal on Urbanization

1. By 2030, ensure access for all to adequate, safe and affordable housing and basic services and upgrade slums.
2. By 2030, provide access to safe, affordable, accessible and sustainable transport systems for all, improving road safety,
notably by expanding public transport, with special attention to the needs of those in vulnerable situations, women,
children, persons with disabilities and older persons.
3. By 2030, enhance inclusive and sustainable urbanization and capacity for participatory, integrated and sustainable
human settlement planning and management in all countries.
4. Strengthen efforts to protect and safeguard the world’s cultural and natural heritage.
5. By 2030, significantly reduce the number of deaths and the number of people affected and decrease by [x]% the
economic losses relative to gross domestic product caused by disasters, including water-related disasters, with a focus on
protecting the poor and people in vulnerable situations.
6. By 2030, reduce the adverse per capita environmental impact of cities, including by paying special attention to air quality
and municipal and other waste management.
7. By 2030, provide universal access to safe, inclusive and accessible, green and public spaces, in particular for women and
children, older persons and persons with disabilities.
a. Support positive economic, social and environmental links between urban, peri-urban and rural areas by
strengthening national and regional development planning.
b. By 2020, increase by [x]% the number of cities and human settlements adopting and implementing integrated policies
and plans towards inclusion, resource efficiency, mitigation and adaptation to climate change, resilience to disasters,
develop and implement, in line with the forthcoming Hyogo Framework, holistic disaster risk management at all
levels.
c. Support the least developed countries, including through financial and technical assistance, in building sustainable
and resilient buildings utilizing local materials.
9
In order to address the urban sustainability challenges outlined earlier, the urban development model was
defined with ecological issues at the core, called Eco-City. The Eco-City model received various definitions
including: “An ecologically healthy human settlement modeled on the self-sustaining resilient structure and
function of natural ecosystems and living organisms.” (EcoCity Builders); or “A city built off the principles
of living within the means of the environment.” (Wikipedia); or a city that “builds on the synergy and
interdependence of ecological and economic sustainability, and their fundamental ability to reinforce each
other in the urban context.” (The World Bank 2010). Examples of cities that implemented this model include:
Guayaquil in Ecuador, Auroville in India, Stockholm in Sweden, Freiburg in Germany and Adelaide in Australia.
2.3. Urbanization and Digitization

To address some of the urbanization and sustainability challenges described in previous sections, cities
around the world also started to develop different types of urbanization models strategically relying on the
use of digital technologies. Depending on the city context, the vision of urban development and the way in
which digital technology supports the city, such models are variably called Digital City, Intelligent City, Smart
City or Eco City. Table 4 below presents some definitions of these models, drawing on existing research and
policy literature, and illustrates them with examples of cities that adopted the models.
Table 4: Digital, Intelligent, Smart City and Eco City Concepts

CONCEPT DESCRIPTION EXAMPLES
DIGITAL “creatively integrating telecommunications into urban policy and planning Mexico City, Mexico
CITY practices and strategies, in order to develop more inclusive and sustainable
urban futures” (Nunes 2005)
INTELLIGENT “collection of intelligent buildings, shared car and cycle mobility schemes, Singapore, Singapore
CITY and various interactive information systems for municipal and privately Amsterdam, Netherlands
supplied services and governance, and often linked to the development Manchester, UK
systems for the ‘innovation economy’ ”. (Weinstock and Gharleghi 2013) Helsinki, Finland
Delivering services “using advanced technologies: an integration of a Neapolis, Cyprus
number of innovations including machine-to machine communication
enabled by telematics, sensors and RFID technologies; smart grid
technologies to enable better energy production and delivery; intelligent
software and services; and high-speed communications technologies that
serve as a core network for all related city, citizen and business services”
(Accenture)
SMART Investing “in human and social capital and traditional (transport) and Bangalore, India
CITY modern (ICT) communication infrastructure to fuel sustainable economic Cyberjaya, Malaysia
growth and a high quality of life, with a wise management of natural Konza, Kenya
resources, through participatory governance” (Caragliu, Del Bo, and Nijkamp Montevideo, Uruguay
2011) Bogotá, Colombia
Medellín, Colombia
Utilizing “the opportunities presented by Information and Communication
Curitiba, Brazil
Technology (ICT) in promoting … prosperity and influence.” (Odendaal 2003)
Barcelona, Spain
A city where “ICT is merged with traditional infrastructures, coordinated and Skolkovo, Russia
integrated using new digital technologies.” (Batty et al. 2012) Seattle, USA
“a fusion of ideas about how information and communications technologies New York, USA
might improve the functioning of cities, enhancing their efficiency, improving Hong Kong, China
their competitiveness, and providing new ways in which problems of
poverty, social deprivation, and poor environment might be addressed”
(Batty et al. 2012)
10
2. Background
“user-centered evolution of the other city-concepts which seem to be more

technological deterministic in nature.” (Schuurman, Baccarne, and De Marez
2012)
“urban environment which, supported by pervasive ICT systems, is able to
offer advanced and innovative services to citizens in order to improve the
overall quality of their life“ (Piro et al. 2014)
“a generic term to describe IT-based innovative urban ecosystems” (Gabrys
2014)
“a high capacity for learning and innovation, which is built-in the creativity
of their population, their institutions of knowledge creation, and their digital
infrastructure for communication and knowledge management” (Allwinkle
and Cruickshank 2011) (Tranos and Gertner 2012)
“how investments in human and social capital and modern ICT
infrastructure and e-services fuel sustainable growth and quality of
life, enabled by a wise management of natural resources and through
participative government” (Schaffers, Ratti, and Komninos 2012)
“smart ability to deal with a city’s problems and provides citizens with a
better living environment through intelligent accumulation and analysis of
different kinds of data from the city’s routine operation based on advanced
information technologies” (Wenge et al. 2014)
ECO CITY “An ecologically healthy human settlement modeled on the self-sustaining Guayaquil (Ecuador)
resilient structure and function of natural ecosystems and living organisms.” Auroville (India)
(EcoCity Builders) Stockholm (Sweden)
“A city built off the principles of living within the means of the environment.” Freiburg (Germany)
(Wikipedia) Adelaide (Australia)
“An eco-city builds on the synergy and interdependence of ecological and

economic sustainability, and their fundamental ability to reinforce each
other in the urban context.” (The World Bank, 2010)
A Digital City is clearly based on the integration of digital technology into the city infrastructure, whereas
Intelligent Cities and Smart Cities besides technology integration also include innovation, learning,
knowledge creation and problem solving, while Eco-Cities emphasize balanced co-existence of nature-made
and human-made environments. The major difference between Intelligent Cities and Smart Cities is the
special focus of the latter on social and ecological aspects through people and environment dimensions.
Table 5 illustrates the major differences between the four models of urbanization.
Table 5: Comparing Digital City, Intelligent City, Smart City and Eco-City Models
DIGITAL CITY INTELLIGENT CITY SMART CITY ECO-CITY
{{ Informatics {{ Intelligent systems {{ Social and human concerns {{ Natural eco-systems

(communication) (functionality) (quality of life) {{ Economic development
{{ City portals for online {{ Online web-based {{ Ecological systems while protecting the
information services e-learning systems (sustainability) environment
integrated and {{ e-Learning platform and
interoperable with other knowledge management
city platforms
{{ Advanced visualization and
simulation tools
{{ Benchmarking requirements
11
Regardless of the urban development model adopted, however, city planning should address the issues of
social inclusion, economic development and environmental protection, deploy public policies in pursuit of
sustainability, and leverage digital technology in formulating and implementing such plans. An extremely
important part of city planning is also learning from other cities, e.g., through the bench-learning, defining
measurable goals and indicators, and deploying monitoring mechanisms to assess to what extent the goals
are being met.
According to the United Nations (UNDESA 2014a), sustainable cities will be a major engine for pursuing
Sustainable Development Goals (UN OWG 2015). As neither national, nor city governments can pursue such
goals alone, urban sustainability is a major policy challenge for all levels of government. Any approach to
addressing this challenge should fully utilize the potential offered by digitization and pursue a vision of Smart
Sustainable City.
12
3. Methodology
The aim of this section is to explain the methodology that guided the conduct of research underpinning this
report. The methodology comprises six main activities that are depicted in Figure 8 and described as follows:
1. Research Literature Review to identify and document the most significant research literature that shapes
the Smart Sustainable City domain;
2. Policy Literature Review to identify and document the most significant policy literature including
recommendations, initiatives and experiences produced by major international organizations and think
tanks worldwide in the domain;
3. Case Study Development to document case studies of Smart City initiatives from around the world,
including experiences of practitioners that implemented such initiatives, and creating a repository of
Smart City initiatives;
4. Conceptual Framework to produce a conceptual framework to guide the process of planning,
development and evaluation of Smart City initiatives based on the inputs obtained from research
literature review, policy literature review and case study development activities;
5. Synthesis of Findings to produce a set of policy alternatives for policymakers and developers of Smart
Sustainable City initiatives, and a research agenda to decide between such alternatives and support
policy implementation; and
6. Validation of Findings to organize focus group meetings with policymakers, government practitioners
and academic experts to discuss and provide feedback to the findings and validate them in the
process.
13
1. Research 2. Policy 3. Case Study

Literature Literature Development
Review Review
4. Conceptual
Framework
5a. Policy 5. Synthesis of 5b. Research

Alternatives Findings Agenda
6. Validation of
Findings
Figure 8: Project Methodology
All decisions concerning the research methodology, in particular those related to data collection, were made
by three UNU-EGOV researchers during weekly research review meetings. The detailed methodology adopted
for each activity is explained in the following sections.
3.1. Activity 1 – Research Literature Review

The methodology applied to conduct research literature review included four tasks that are is depicted in
Figure 9 and described as follows:
1. Data Collection to determine data sources, select keywords to search for relevant publications, and
defin criteria to identify publications to be analyzed;
2. Quantitative Analysis to conduct statistical analysis to determine the research landscape, e.g.
investigated themes, the most active institutions and researchers, the years when the research was
conducted, and contributing disciplines;
3. Qualitative Analysis to document the main findings from the identified research literature, analyzed
according to 13 Smart City attributes derived from the project’s terms of reference and further study: 1)
Innovations, 2) Technologies, 3) Drivers, 4) Challenges, 5) Benefits, 6) Stakeholders, 7) Approaches, 8)
Values, 9) Risks, 10) Maturity Models, 11) Tools, 12) Regions and 13) Governance; and
4. Synthesis to summarize the major findings obtained from this activity.
More details about data collection and obtained results are provided in Section 4.
14
3. Methodology
Data Collection Quantitative Qualitative Synthesis

Analysis Analysis
• Determining • Concepts • Innovations • Summarizing
sources • Researchers • Technologies major research
• Determining • Disciplines • Drivers findings
keywords • Institutions • Challenges
• Determining • Countries • Benefits
filtering criteria • Types • Stakeholders
• Venues • Approaches
• Growth • Values
• Risks
• Maturity Models
• Tools
• Regions
• Governance
Figure 9: Methodology for Research Literature Review
3.2. Activity 2 – Policy Literature Review

The methodology to conduct the policy literature review comprised four tasks that are depicted in Figure 10
and described as follows:
1. Data Collection to determine sources of policy literature including established think tanks, research
centers and international organizations that produce relevant research and policy recommendations,
and identify concrete policy documents;
2. Quantitative Analysis to conduct statistical analysis to determine the key features of the identified policy
documents, e.g. policy areas, represented countries, etc.;
3. Qualitative Analysis to analyze the policy documents based upon 13 Smart City attributes derived from
the project’s terms of reference and further study, the same as for the research literature review: 1)
Values, 9) Risks, 10) Maturity Models, 11) Tools, 12) Regions, and 13) Governance; and

Analysis Analysis
• Identifying • Organizations • Innovations • Summarizing
policy • Mandates • Technologies major findings
documents • Policy Focus • Drivers
• Identifying • Challenges
institutions • Benefits
• Stakeholders
• Approaches
• Values
• Risks
• Maturity Models
• Tools
• Regions
• Governance
Figure 10: Methodology for Policy Literature Review
15
3.3. Activity 3 – Case Study Development

The methodology to conduct case study development comprised four tasks that are depicted in Figure 11
and described as follows:
1. Data Collection to create a repository of initiatives on Smart Sustainable City, selecting the initiatives
to be documented as case studies, and developing these case studies including interviewing experts
involved with some of them to obtain access to first-hand experience;
2. Quantitative Analysis to conduct statistical analysis to determine the key features of Smart City
initiatives, e.g. policy areas, planning and implementation approaches, countries and cities hosting the
initiatives, and responsible institutions;
3. Qualitative Analysis to obtain in-depth understanding of various case studies and experts’ opinions,
including the types of initiatives, partners involved, major achievements, and the features analyzed
along 13 Smart City attributes derived from the project’s terms of reference and further study: 1)
Values, 9) Risks, 10) Maturity Models, 11) Tools, 12) Regions, and 13) Governance; and

Analysis Analysis
• Identifying • Dimensions • Innovations • Summarizing
intitiatives • Organizations • Technologies main findings
• Selecting case • Countries • Drivers
studies • Types • Challenges
• Identifying • Approaches • Benefits
experts • Stakeholders
• Approaches
• Values
• Risks
• Maturity Models
• Tools
• Regions
• Governance
Figure 11: Methodology for Case Study Development
3.4. Activity 4 – Building Conceptual Framework

Based on the inputs obtained from research literature review, policy literature review and case study
development, a conceptual framework to underpin planning, implementation and evaluation of Smart
Sustainable City initiatives was developed.
The methodology for building the conceptual framework comprised four tasks depicted in Figure 12 and
described as follows:
1. Concept Visioning to define a vision for Smart Sustainable City and its conceptual framework based
on the knowledge obtained from research literature review, policy literature review and case study
development;
2. Framework Modeling to define the structure of the conceptual framework for Smart Sustainable City
based on the vision and the knowledge obtained from previous project activities;
16
3. Methodology
3. Framework Population to classify the findings obtained from previous three project activities – research
literature review, policy literature review and case study development – to fit the structure of the
conceptual framework defined earlier, and populate the framework with such classified findings; and
4. Framework Review to conduct research review meetings among researchers involved with the project
and visitors to discuss and revise the structure and content of the conceptual framework.
The conceptual framework built through this activity is described in Section 7.
Concept Framework Framework Framework

Visioning Modeling Population Review
• Defining a • Defining a • Classifying • Revising and
vision for the model for the findings providing
Sustainable conceptual based on the feedback to
concept framework framework the framework
components structure and
content
Figure 12: Methodology for Building Conceptual Framework
3.5. Activity 5 – Synthesis of Project Findings

Based upon two major deliverables specified in the project’s terms of reference – policy alternatives and
research agenda – the methodology for producing such deliverables comprised four tasks that are depicted
in Figure 13 and described as follows:
1. Intervention Areas to identify major areas of intervention to be considered in Smart Sustainable City
initiatives;
2. Policy Alternatives to define a set of policy alternatives for each area of intervention identified
previously;
3. Research Agenda to define possible research problems to help decide between policy alternatives and
support the realization of the selected alternative; and
4. Findings Review to conduct review meetings among researchers involved in the project to discuss and
revise policy alternatives and related research agenda.
The findings of the project, i.e. policy alternatives and research agenda for Smart Sustainable Cities are
provided in Section 8.
Intervention Policy Research Findings

Areas Alternatives Agenda Review
• Identifying • Defining • Formulating • Revising and
intervention a policy possible providing
areas for alternatives research feedback to
planning and for each problems for the synthesis of
implementing intervention the policy findings
Smart area alternatives
Sustainable City
initiatives
Figure 13: Methodology for Synthesizing Project Findings
17
3.6. Activity 6 – Validation of Project Findings

As the final project activity, the methodology includes the validation of the project findings. The activity
comprised four tasks depicted in Figure 14 and described as follows:
1. Dissemination Materials to prepare dissemination materials based on the project findings, including
courseware, to be presented to domain experts;
2. Expert Group Meeting to organize an expert group meeting to present project findings and receive
feedback from experts;
3. Synthesis of Feedback to summarize the feedback received from experts; and
4. Report Updates to update the conceptual framework, policy alternatives and the research agenda
based on the feedback received from experts.
The activity is expected to produce a revised version of this report.
Diseemination Expert Group Synthesis of Report

Materials Meeting Feedback Updates
• Preparing • Conducting • Summarizing • Updating
project expert group received project findings
dissemination meeting feedback based on
materials feedback
Figure 14: Methodology for Validating Project Findings
18
4. Research Literature Review
This section presents the outcomes of the research literature review on the topic of Smart City for Sustainable
Development.
The section is structured as follows. The process of data collection is explained in Section 4.1, the
quantitative analysis of the collected research literature is outlined in Section 4.2, and the qualitative analysis
of the research literature along 13 dimensions of the Smart City derived from the project’s terms of reference
and further study is outlined in Section 4.3.
4.1. Data Collection

The data collection process involved three main tasks: 1) determining the sources for collecting research
literature; 2) defining keywords for identifying relevant publications from these sources; and 3) defining other
criteria to narrow down the keyword-based search to obtain a reasonable number of publications for detailed
analysis.
Two databases of research literature were consulted – Scopus (Elsevier 2015) and Web of Science (Thomson
Reuters 2015) – both of them leading sources of scholarly research data. Scopus covers more than 21,000
journal titles from more than 5,000 publishers1 and focuses on Life Sciences, Social Sciences, Physical
Sciences and Health Sciences. Web of Science covers more than 18,000 journals worldwide including open
access journals2, and focuses on Social Sciences and Art and Humanities, and conference proceedings in all
fields of science. Both databases provide tools for tracking, analyzing and visualizing important statistics of
the publications, and enable exporting bibliographic information in different formats. A comparison between
Scopus and the Web of Science is presented in Table 6.
Table 6: Comparing Scopus and Web of Science

CRITERIA SCOPUS WEB OF SCIENCE
Producer Elsevier Thomson Reuters
Focus Social, Physical, Health, Life Sciences Social Sciences, Art and Humanities
Journals 21,000+ 18,000+
http://www.elsevier.com/online-tools/scopus/content-overview
1
http://thomsonreuters.com/content/dam/openweb/documents/pdf/scholarly-scientific-research/fact-sheet/wos-next-gen-
2
brochure.pdf
19
Records 54 Million 90 Million +
Unique titles1 8432 19809
Citation analysis Yes Yes
Analytical tools Yes Yes
Export feature Yes Yes
Following a discussion about the relevance of both databases for the current research, Scopus was selected
as the main literature source due to its coverage of journal publications and hard sciences, e.g. computer
science, relevant to Smart City initiatives.
After selecting the source of literature, the next step involved defining keywords to search this source for
relevant publications. The keywords were mainly derived from the project’s terms of reference and included
“smart city”, “digital city”, “intelligent city”, “innovation” and “development” and related terms in both singular
and plural forms as the follows:
(“smart city” OR “smart cities” OR “digital city” OR “digital cities” OR “intelligent city” OR “intelligent cities”)
AND (“development” OR “developments” OR “develop” OR “developing” OR “innovation” OR “innovations” OR
“innovative” OR “innovate”)
This expression was applied to search on Scopus on 2 February 2015 against article titles, abstracts and
keywords, and produced 876 publications. The bibliographic information of these publications was exported
to an Excel file shown in Figure 15.
Nº YEAR AUTHORS TITLE SOURCE TITLE VOLUME

1 2015 Das D. Hyderabad: Visioning, restructuring and Cities 43
making of a high-tech city
2 2015 Krishnamurthy R., Chennai, India Cities 42
Desouza K.C.
3 2015 Ryu M., Kim J., Integrated semantics service platform Sensors (Switzerland) 15
Yun J. for the internet of things: A case study
of a smart office
4 2015 Poveda-Villalon M., Building an ontology catalogue for eWork and eBusiness in Architecture,
Garcia-Castro R., Smart Cities Engineering and Construction -
Gomez-Perez A. Proceedings of the 10th European
Conference on Product and Process
Modelling, ECPPM 2014
5 2015 Redmond A., Fies Developing an integrated cloud eWork and eBusiness in Architecture,
B., Zarli A. platform for enabling 'holistic energy Engineering and Construction -
management' in urban areas Proceedings of the 10th European
Conference on Product and Process
Modelling, ECPPM 2014
6 2014 Lee J.H., Hancock Towards an effective framework for Technological Forecasting and Social 89
M.G., Hu M.-C. building Smart Cities: Lessons from Change
Seoul and San Francisco
7 2014 Yuan Z., Zheng X., From design to digital model: A Ecological Modelling 289
Lv L., Xue C. quantitative analysis approach to
Garden Cities theory
8 2014 Liu P., Peng Z. China's smart city pilots: A progress Computer 47
report
20
9 2014 Paganelli F., Turchi A Web of Things Framework for RESTful IEEE Systems Journal
S., Giuli D. Applications and Its Experimentation in
a Smart City
10 2014 Carvalho L., Santos Knowledge spaces and places: Expert Systems with Applications 41
I.P., Van Winden W. From the perspective of a "born-
global" start-up in the field of urban
technology
11 2014 Horng G.-J. The Adaptive Recommendation Wireless Personal Communications
Mechanism for Distributed Parking
Service in Smart City
12 2014 Cohen B., Amoros Municipal demand-side policy tools Technovation
J.E. and the strategic management of
technology life cycles
13 2014 Angelidou M. Smart city policies: A spatial approach Cities
14 2014 Kan X., Sun J. Application of LiDAR and oblique Journal of Geomatics 39
photogrammetric technology in digital
real city model
15 2014 Neirotti P., De Current trends in smart city initiatives: Cities 38
Marco A., Cagliano Some stylised facts
A.C., Mangano G.,
Scorrano F.
861 2003 Groenewegen P., The Strength of Social Embeddedness: IEEE International Engineering
Taminiau Y. Societal and Cultural Activism, Management Conference
as Conditions for Early Internet
Entrepreneurs in Amsterdam
862 2003 Firmino R.J. "Not just portals:" Virtual cities as Journal of Urban Technology 10
complex sociotechnical phenomena
863 2003 Yan D., Zhao Z. Road Detection from Quickbird Fused International Geoscience and 6
Image Using IHS Transform and Remote Sensing Symposium
Morphology (IGARSS)
864 2003 Odendaal N. Information and communication Computers, Environment and Urban 27
technology and local governance: Systems
Understanding the difference between
cities in developed and emerging
economies
865 2003 Santana S., Rocha Telework: Employment opportunities ICEIS 2003 - Proceedings of the 3
N. for a disabled citizen 5th International Conference on
Enterprise Information Systems
866 2002 Bunnell T. Multimedia utopia? A geographical Antipode 34
critique of high-tech development in
Malaysia's multimedia super corridor
867 2001 Oyama S., Cooperative information agents for International Journal of Cooperative 10
Hiramatsu K., digital cities Information Systems
Ishida T.
868 2001 Graf P. Information and communication Berichte zur Deutschen Landeskunde 75
technologies in the city [Informations-
und Kommunikationstechnologien in
der Stadt]
869 2000 Firmeza J.P., Aveiro digital city: A case study for a Journal of the Institution of British 1
Fontes F. multi-services community network Telecommunications Engineers
21
870 2000 Steyaert J. Local governments online and the Social Science Computer Review 18
role of the resident: Government shop
versus electronic community
871 1999 Thiemann W., The new diesel engine for the smart VDI Berichte
Hagele F. and its contribution to the 3-liter-car
[Der neue Dieselmotor fÃ¼r den smart
und sein Beitrag zum 3-Liter-Autor]
872 1999 Yatabe Tomoyuki, Interactive video description on International Conference on 2
Kawasaki Hiroshi, the network - interactive video Multimedia Computing and Systems
Sakauchi Masao representation of real world based on -Proceedings
digital city map
873 1995 Carter N., Brine J. MFP Australia: a vision of sustainable Planning Practice & Research 10
development for a post- industrial
society
874 1993 Toh Mun Heng, The intelligent city: Singapore Technology Analysis & Strategic 5
Low L. achieving the next lap Management
875 1993 Azegami Moriaki, Systematic approach to intelligent IEEE Communications Magazine 31
Fujiyoshi Hideaki building design
876 1987 Ishii T. The Japan Corridor, cradle of Japan Echo 14
tomorrow's civilization ( technological
development)
Figure 15: The Result of Research Literature Search on Scopus
To conduct detailed data analysis, the research team decided to narrow down the number of publications by
applying a three-step filtering process. The first step involved selecting: 1) the most relevant publications – all
journal articles, all book chapters and only those conference papers that were cited more than 10 times; and
2) the most recent publications – all conference papers published since 2014. The selection produced 443
publications including a number of publications for each criterion applied, as shown in Table 7.
Table 7: Data Collection for Research Literature Review – First Filtering

CRITERIA RESULTS
Journal articles 310
Book chapters 13
Conference papers cited more than 10 times 6
Conference papers since 2014 127
TOTAL NUMBER OF SELECTED PUBLICATIONS 443
The second step involved determining manually the relevance of each the 443 publications selected on the
previous step to the process. The determination was based on the publications’ titles and abstracts. In total,
352 papers were classified as relevant and 91 papers as non-relevant, as shown in Table 8.
Table 8: Data Collection for Research Literature Review – Second Filtering

CRITERIA RESULTS
Relevant papers to this research 352
Non-relevant papers to this research 91
22
The third step involved classifying each of the 352 papers selected in the previous step based on their
titles and abstracts to one or more of the Smart City sectors: 1) Economy, 2) Governance, 3) Mobility, 4)
Environment, 5) Living and 6) People. A paper was considered “sectoral” if it was classified to belong to
one sector and otherwise “cross-sectoral”. In total, 226 papers were classified as sectoral and 126 as cross-
sectoral, and the latter were selected from this step. However, among the 126 papers, 14 were not in English,
3 were books and 6 were unavailable, therefore 103 papers were selected from this step for detailed analysis.
The number of papers resulting from each criteria applied is shown in Table 9.
The tools used to support data collection included Scopus, Excel, Mendeley3 and XMind4.
Table 9: Data Collection for Research Literature Review – Third Filtering

CRITERIA RESULTS
Cross-sectoral publications 126
Sectoral publications 226
Publications not in English 14
Book publications 3
Non-available publications 6
4.2. Quantitative Analysis

The 876 papers identified at the outset of data collection were analyzed quantitatively to determine the
Smart City for Sustainable Development research landscape. The analysis focused on eight aspects, each
covered by subsequent sections:
1. Concepts – Section 4.2.1
2. Researchers – Section 4.2.2
3. Researcher disciplines – Section 4.2.3
4. Researcher institutions – Section 4.2.4
5. Researcher countries – Section 4.2.5
6. Publication types – Section 4.2.6
7. Publication venues – Section 4.2.7
8. Publication growth – Section 4.2.8
4.2.1. Aspect 1 – Concepts

The occurrence of key concepts of interest, based on the project’s terms of reference, among selected papers
include: smart city – 854; development – 679; technology – 616; innovation – 319; digital city – 318; challenges
– 297; approaches – 240; tools – 174; policy – 111; values – 109; regions – 108; benefits – 88; intelligent city –
84; stakeholders – 80; governance – 58; risks – 52; drivers – 40; and maturity – 13. The results are depicted in
Figure 16.
The results show that “smart city”, “development” and “technology”, in this order, are by far the most popular
concepts for Smart City research. The concepts in the second most popular group – “innovation”, “digital city”,
https://www.mendeley.com/
3
https://www.xmind.net/
4
23
“challenges”, “approaches” and “tools” – also appear in a significant number of publications, an indicator
of their importance to Smart City research. The remaining concepts – “policy”, “values”, “regions”, “benefits”,
“intelligent city”, “stakeholders”, “governance”, “risks”, “drivers” and “maturity” – appear in a smaller number of
papers.
0 100 200 300 400 500 600 700 800 900
Smart City 854
Development 679
Technology 616
Innovation 319
Digital City 318
Challenges 297
Approaches 240
Tools 174
Policy 111
Values 109
Regions 108
Benefits 88
Intelligent City 84
Stakeholders 80
Governance 58
Risks 52
Drivers 40
Maturity 13
Figure 16: State of Research Quantitative Analysis, Aspect 1 – Concepts
4.2.2. Aspect 2 – Researchers

Based on the paper authorship, the researchers with five or more Smart City publications are depicted in
Figure 17 and listed below. The researchers with the largest number of papers are Paolo Bellavista from
the University of Bologna, Spain, and Nicos Komninos from the Aristotle University of Thessalonik, Greece,
eight papers each; followed by Mark Deakin from Edinburgh Napier University, UK, and Luis Muñoz from
the University of Cantabria, Spain, seven papers each; followed by Taewoo Nam from Myongji University,
Republic of Korea and Theresa Pardo from University at Albany, USA, and Athena Vakali from the University
of Thessaloniki, Greece, six papers each. The remaining authors all have five publications: Athena Vakali
from Aristotle University, Greece; Antonio Corradi and Luca Fuschini from the University of Bologna, Italy;
Jose Antonio Galache and Luis Sanchez from the University of Cantabria, Spain; Raffaelle de Amicis from
the University of Trento, Italy; Gwo-Jiun Horng from Southern Taiwan University of Science and Technology,
Taiwan; Thomas Magedanz from Berlin Technical University, Germany; Peter Nijkamp from Amsterdam VU
University, Netherlands; Chun Yuan Tao from Jiujiang University, China; and Yin Xiang Wang from Gongqing
Management and Investment, Ltd., China. All except two researchers are from the developed world.
24
0 1 2 3 4 5 6 7 8
Bellavista, P. 8
Komninos, N. 8
Deakin, M. 7
Munoz, L. 7
Nam, T. 6
Pardo, T.A. 6
Vakali, A. 6
Corradi, A. 5
Galache, J.A. 5
Foschini, L. 5
De Amicis, R. 5
Horng, G.J. 5
Magedanz, T. 5
Nijkamp, P. 5
Sanchez, L. 5
Tao, C.Y. 5
Wang, Y.X. 5
Figure 17: State of Research Quantitative Analysis, Aspect 2 – Researchers
4.2.3. Aspect 3 – Researcher Disciplines

Based on the researcher affiliations, the list of contributing disciplines and the percentages of researchers
belonging to them are depicted in Figure 18 and listed in Table 10. Clearly, the area is dominated by
Computer Science (36%) and Engineering (22%) highlighting a strong technical focus for Smart City
research, followed by Social Sciences (10%), Mathematics (7%), Business, Management and Accounting
(6%), Environmental Sciences (4%) and Earth and Planetary Sciences (3%). The remaining disciplines
presented at below 3% are: Energy; Decision Sciences; Physics and Astronomy; Materials Science; Chemical
Engineering; Arts and Humanities; Economics, Econometrics and Finance; Psychology; Biochemistry,
Genetics and Molecular Biology; Chemistry; Medicine; Health Professions; and Pharmacology, Toxicology and
Pharmaceutics. In addition, 5 researchers did no declare any discipline. The number of disciplines present in
the Smart City research highlights the complexity of the domain and the variety of problems addressed by
such research.
25
Mathematics 7%
Social Sciences 10%
Business 6% Energy 2%
Environmental Science 4%
Earth Sciences 3% Decision Sciences 2%
Engineering 23% Physics and Astronomy 2%
Other 13%
Materials Science 2%
Chemical Engineering 1%
Arts and Humanities 1%
Computer Science 36% Economics 1%

Psychology 1%
Biochemistry 1%
Figure 18: State of Research Quantitative Analysis, Aspect 3 – Disciplines
Table 10: State of Research Quantitative Analysis, Aspect 3 – Disciplines

NO DISCIPLINE RESEARCHERS PERCENTAGE
1 Computer Science 501 36%
2 Engineering 313 23%
3 Social Sciences 139 10%
4 Mathematics 92 7%
5 Business, Management and Accounting 78 6%
6 Environmental Science 51 4%
7 Earth and Planetary Sciences 36 3%
8 Energy 33 2%
9 Decision Sciences 28 2%
10 Physics and Astronomy 26 2%
11 Materials Science 23 2%
12 Chemical Engineering 15 1%
13 Arts and Humanities 14 1%
14 Economics, Econometrics and Finance 14 1%
15 Psychology 10 1%
16 Biochemistry, Genetics and Molecular Biology 7 1%
17 Chemistry 3 0%
18 Medicine 3 0%
19 Health Professions 2 0%
20 Pharmacology, Toxicology and Pharmaceutics 1 0%
26
4.2.4. Aspect 4 – Researcher Institutions

Based on researcher affiliations, the most productive Smart City research institutions include: 1) Aristotle
University of Thessaloniki5, Greece with 18 publications; 2) Wuhan University6, China with 15 publications;
3) University of Bologna7, Italy with 14 publications; 4) Tsinghua University8, China with 12 publications; 5)
IBM with 12 publications; 6) Polytechnic of Milan9, Italy with 10 publications; 7) Fujitsu10 with 9 publications;
8) University of Cantabria11, Spain with 8 publications; and 9) Harbin Institute of Technology12, China with
8 publications. Clearly, European countries and China dominate the area. The institutions are depicted in
Figure 19 and listed in Table 11.
0 2 4 6 8 10 12 14 16 18 20
Aristotle University of Thessaloniki 18
Wuhan University 15
University of Bologna 14
Tsinghua University 12
IBM/IBM Research 12
Poliytechnic of Milan 10
Fujitsu 9
University of Cantabria 8
Harbin Institute of Technology 8
Figure 19: State of Research Quantitative Analysis, Aspect 4 – Institutions
Table 11: State of Research Quantitative Analysis, Aspect 4 – Institutions

NO INSTITUTION COUNTRY PAPERS
1 Aristotle University of Thessaloniki Greece 18
2 Wuhan University China 15
3 University of Bologna Italy 14
4 Tsinghua University China 12
5 IBM and IBM Research International, USA (HQ) 12
6 Polytechnic of Milan Italy 10
7 Fujitsu International, Japan 9

(HQ)
https://www.auth.gr/en
5
http://en.whu.edu.cn/
6
http://www.unibo.it/it
7
http://www.tsinghua.edu.cn/publish/newthu/index.html
8
http://www.polimi.it/en/english-version/
9
10
http://www.fujitsu.com/global/
11
http://web.unican.es/en/Pages/default.aspx
12
http://en.hit.edu.cn/
27
8 Universidad de Cantabria Spain 8
9 Harbin Institute of Technology China 8
10 Zhejiang University China 7
11 Universitat Politecnica de Catalunya Spain 7
12 University at Albany, State University of New York USA 7
13 Beihang University China 7
14 Peking University China 7
15 Yonsei University Republic of Korea 7
16 Universita di Pisa Italy 7
17 National University of Ireland Galway Ireland 6
18 Vrije Universiteit Amsterdam Netherlands 6
19 Technische Universitat Berlin Germany 6
20 Napier University UK 6
21 Universidade do Minho Portugal 6
22 Universita degli Studi di Roma La Sapienza Italy 6
23 Fraunhofer Institute for Open Communication Systems Germany 6
24 Jiujiang University China 6
25 Gongqing Management and Investment Ltd China 5
26 Universidad de Murcia Spain 5
27 University Politehnica of Bucharest Romania 5
28 Universidad de Malaga Spain 5
29 Newcastle University, United Kingdom UK 5
30 Kyoto University Japan 5
31 Politecnico di Torino Italy 5
32 University of Oulu Finland 5
33 University College London (UCL) UK 5
34 Shanghai University China 5
35 Shanghai Jiaotong University China 5
36 Universiti Putra Malaysia Malaysia 5
37 National University of Ireland, Maynooth Ireland 5
38 Universidade Estadual de Campinas Brazil 5
39 Northeastern University China China 5
40 Universite Laval Canada 5
41 Tongji University China 5
42 CREATE-NET Italy 5
43 Aalto University Finland 5
28
4.2.5. Aspect 5 – Researcher Countries

Based on researcher and institutional affiliations, the leading countries that host Smart City research include:
China, Italy, Spain, UK, USA, Japan, Greece, Germany, France, Canada, Portugal, South Korea, Ireland,
Netherlands, Finland, Taiwan, Belgium, Australia, Brazil, Sweden, Malaysia, Austria, and Singapore. The
results, including the numbers of publications produced per country are depicted in Figure 20.
The results show that China more than doubles the number of publications with respect to the second
country in the list. Regionally, the leading countries are USA (64) and Canada (22) in the Americas; China
(202), Japan (55) and South Korea (19) in Asia; Italy (95), Spain (77) and the UK (75) in Europe; Australia (14)
in Oceania; and South Africa (5) publishes the most in Africa. Concerning developing countries outside China,
only Brazil (12) and Malaysia (11) reached the 10 paper threshold.
0 40 80 120 160 200 240

China 202
Italy 95
Spain 77
UK 75
USA 64
Japan 55
Greece 43
Germany 40
France 33
Canada 22
Portugal 21
South Korea 19
Ireland 17
Netherlands 17
Finland 16
Taiwan 16
Belgium 14
Australia 14
Brazil 12
Sweden 11
Malaysia 11
Austria 10
Singapore 10
Figure 20: State of Research Quantitative Analysis, Aspect 5 – Countries
4.2.6. Aspect 6 – Publication Types

As depicted by Figure 21, by far the majority of Smart City research papers were published as Conference
Papers – 489 (56%) or Journal Articles – 314 (36%). The rest includes 32 (4%) Conference Reviews, 22 (2%)
Reviews, 13 (1%) Book Chapters and 6 (1%) Books.
29
Journal Article
36% Conference Review
4%
Other
8%
Review
2%
Conference Paper
Book Chapter
56%
1%
Book 1%
Figure 21: State of Research Quantitative Analysis, Aspect 6 – Types Papers
4.2.7. Aspect 7 – Publication Venues

Considering the types of Smart City research papers, preferred venues to publish such papers include, in
the order of popularity: “Lecture Notes in Computer Science”13 by Springer with, “Applied Mechanics and
Materials”14 by Trans Tech Publications Inc., “Advanced Materials Research”15 by Trans Tech Publications
Inc., “Proceedings of the International Society for Optics and Photonics (SPIE)”16 by SPIE, “Journal of Urban
Technology”17 by Taylor & Francis Online, “Hitachi Review”18 by Hitachi Group, and “Communications in
Computer and Information Science”19 by Springer. Figure 22 depicts the venues with over 10 publication, and
Table 12 lists with all venues with 5 and more publications.
http://www.springer.com/computer/lncs?SGWID=0-164-0-0-0
13
http://www.ttp.net/1660-9336.html
14
http://www.ttp.net/1022-6680.html
15
http://spiedigitallibrary.org/
16
http://www.tandfonline.com/toc/cjut20/current#.VR_t-PnF98E
17
http://www.hitachi.com/rev/
18
http://www.springer.com/series/7899
19
30
0 10 20 30 40 50 60
Lecture Notes in Computer Science 56
Applied Mechanics and Materials 25
Advanced Materials Research 23
Proceedings of SPIE 19
Journal of Urban Technology 13
Hitachi Review 12
Communications in Computer and Information Science 11
Figure 22: State of Research Quantitative Analysis, Aspect 7 – Publication Venues
Table 12: State of Research Quantitative Analysis, Aspect 7 – Publication Venues

NO VENUE TYPE PAPERS
1 Lecture Notes in Computer Science Journal 56
2 Applied Mechanics and Materials Journal 25
3 Advanced Materials Research Journal 23
4 Proceed. of SPIE the International Society for Optical Engineering Conference 19
5 Journal of Urban Technology Journal 13
6 Hitachi Review Journal 12
7 Communications in Computer and Information Science Journal 11
8 Revista De Obras Publicas Journal 9
9 Technological Forecasting and Social Change Journal 8
10 Wit Transactions on Ecology and the Environment Journal 8
11 Fujitsu Scientific and Technical Journal Journal 8
12 IEEE Communications Magazine Journal 7
13 Telematics and Informatics Journal 7
14 Journal of the Knowledge Economy Journal 6
15 Cities Journal 6
16 Wireless Personal Communications Journal 6
17 Journal of Theoretical and Applied Electronic Commerce Research Journal 5
18 NEC Technical Journal Journal 5
19 International Geoscience and Remote Sensing Symposium Conference 5
20 Innovations Journal 5
21 Intelligent Buildings International Journal 5
31
4.2.8. Aspect 8 – Publication Growth

The growth of Smart City research started in 1987 when the first paper was published on the topic, but
the research remained scarce until 2002, with only 11 papers published during 16 years. Between 2003
and 2009, the research started to increase to 26 publications in 2005, 16 and 18 publications in 2006 and
2007 respectively, and to 22 and 24 publications in 2008 and 2009 respectively. Since 2010, the number of
publications started to sharply increase and reached 49 in 2010 and 257 in 2014. In the last five years, the
number of Smart City publications increased more than tenfold. The small number of publications in 2015 is
due to the search being conducted in early February 2015. The annual growth of Smart City research between
1987 and 2015 is depicted in Figure 23.
257
250
220
200
150
131
100
87
49
50
24 26
22
18 16
9 10
5 2 2 2 2
1 1 1
0
2014
2011
2004
2001
1994
1991
2015
2012
2010
2009
2008
2007
2006
2005
2002
2000
1999
1998
1997
1996
1995
1992
1990
1989
1988
1987
2013
2003
1993
Figure 23: State of Research Quantitative Analysis, Aspect 8 – Publication Growth
4.3. Qualitative Analysis

This section presents the qualitative analysis of the content of 103 papers selected during data collection for
detailed analysis. The analysis aimed at establishing if and how the selected papers address each of the 13
Smart City Attributes derived from the project’s terms of reference and further study. The result are outlined in
subsequent sections:
1. Values – Section 4.3.1
2. Drivers – Section 4.3.2
3. Challenges – Section 4.3.3
4. Risks – Section 4.3.4
5. Regions – Section 4.3.5
6. Technologies – Section 4.3.6
7. Tools – Section 4.3.7
8. Approaches – Section 4.3.8
9. Stakeholders – Section 4.3.9
10. Governance – Section 4.3.10
32
11. Maturity models – Section 4.3.11

12. Innovations – Section 4.3.12
13. Benefits – Section 4.3.13
The analysis was carried out with support from the Mendeley and XMind tools. The summaries of the
analyzed papers is presented in Appendix C.
4.3.1. Attribute 1 – Values

The Values Attribute captures what urban citizens and other city stakeholders expect to achieve from Smart
City initiatives, i.e. what needs are important to them and what are acceptable ways of fulfilling such needs
through Smart City initiatives. The Values Attribute is part of the Smart City context and is likely to change
together with this context. A number of research papers further elaborate and in some cases provides concrete
values to the Values Attribute. These research inputs are described below and summarized in Figure 24.
Improving sociable qualities of a city and increasing the citizens’ sense of belonging can be pursued by
enriching urban social interactions with new technologies and by relying on Smart City infrastructure to
empower social activities and enhance citizen participation (Christopoulou, Ringas, and Garofalakis 2014).
Collaborative Smart City platforms can help generate social capital through inclusive decision-making,
making it easier to institutionalize civic values for regeneration and self-sustainability of urban regions
(Deakin and Al Waer 2011)302-320. The use of Smart City e-learning platforms to integrate knowledge transfer
and capacity building can allow citizens, communities and organizations to collaborate in consensus,
competency and skill-building for developing and regenerating sustainable urban regions (Allwinkle and
Cruickshank 2011). The Smart City can give voice to citizens, gather them around collective goals, and involve
in neighborhood-related issues (Hosio, Goncalves, and Kukka 2014). The incorporation of green urban plans
and design strategies can result in more progressive, innovative and sustainable Smart Cities (Ercoskun 2010).
Finally, from experience, issues like equity, inclusion, urban policy, user-driven innovation, integration and
converging city infrastructure, Smart City implementation, sustainability and efficiency are current and hot
topics in any Smart City agenda.
Enhancement of citizens’ participation

Empowerment of social activities
Promotes collaboration
Activities contributing Increasing citizens’ sense of belonging
to cultivate values Enriching social interactions
Decisions-making through consensus-building
Promotes regeneration of
sustainable urban regions Builds human-capacity
Promotes knowledge-transfer
Fosters a common collective goal Values
Promotes consensus-building
Involves citizens in
neighborhod-related issues
Promotes collaboration for

competencies and skills development
Gives voice to citizens
Figure 24: State of Research Qualitative Analysis, Attribute 1 – Values
33
4.3.2. Attribute 2 – Drivers

The Drivers Attribute represents the factors that motivate, provide an impulse and enable the establishment
and implementation of Smart City initiatives. Like the Values Attribute, Drivers are part of the Smart City
context and are likely to change together with the context. A number of research papers provide further
characterizations, describes possible approaches, and in some cases provides concrete values to this
attribute. These research inputs are described below and summarized in Figure 25.
The optimization of city operations, the improvement of citizens’ quality of life and pursuing sustainable
development are some of the main priorities of the Smart City concept (Sánchez et al. 2013). In addition,
the main drivers include: building an image of modernity and smartness for city marketing campaigns;
developing science parks, tech-cities and techno-pole centers; developing municipal and urban services
using digital technology; improving economic and political efficiency; enabling social, cultural and
urban development; developing an higher urban intelligence using digital technology to optimize urban
management; and developing new forms interaction with citizens to foster their participation in decision- and
policy-making processes (Batty et al. 2012). The characteristics of Smart City drivers include: the utilization
of digital technology for city development; emphasis on business-led development; high-tech and creative
industries for long-term growth; human capital in city development; and social, economic and environmental
sustainability (Caragliu et al. 2011). The main driving forces for Smart City construction are the state and
municipal governments, and enterprises (Glebova 2014).
The development of older cities regenerating themselves as smart

Approaches The development of new cities badging themselves as smart
Optimization of city opretions

Improvement of citizens’quality of life
leveraging the use of ICTs for city development

Drivers Social
More sustainable development Cultural
leveraging on human capital Urban
Characteristics
emphasis on business-led development Building an image of smart for city marketing campaigns
long-term growth based on high-tech and creative industries Main drivers Development of urban and local services through ICT
Dvelopment of science-parks, tech-cities, techno-poles
The development of online and mobile forms of participation
Dvelopment of new urban intelligence through ICT
Improvement of political efficiency
Improvement of economic efficiency
Figure 25: State of Research Qualitative Analysis, Attribute 2 – Drivers
4.3.3. Attribute 3 – Challenges

The Challenges Attribute represents the barriers and obstacles related to the establishment and
implementation of Smart City initiatives, due to the social, economic, political, etc. environment. Like Values
and Drivers, Challenges is part of the Smart City context and is likely to change together with this context. A
number of research papers further elaborate and in some cases provides concrete values to this attribute.
These research inputs are described below and summarized in Figure 26.
With the advent of Smart City, several technological, social, economic and environmental challenges arose
at different levels (Ercoskun 2010). At the technological level it is necessary to develop an integrated city
infrastructure and an integrated platform at the top for operational functions, management, and control,
and optimize resources use; to optimize such use, all systems must be integrated but this integration of city
systems into one self-adaptable and self-managed “system of systems” working efficiently and autonomously
is missing. The effective integration of city systems remains a challenge due partly to different discourse used
by technology- and policy-makers, making difficult the dialogue and reaching consensus about the best
34
technology solutions. The challenge goes well beyond technology and economy as a cultural change is also
required to build sustainable Smart Cities.
Specific technological challenges include machine-to-machine communications, security, spectrum

utilization, intelligent information networks, and interconnection of a set of standards to achieve system
interoperability. At the social level, the main challenges are: reinforcement of social and territorial cohesion;
ensuring equity, fairness and the existence of active labor markets; provision of better quality of life; and
improvements in citizen involvement, interaction and participation in political and decision-making
process (Ojo, Curry, and Janowski 2014). A challenge is also to define suitable quality of life indicators for
policymakers to help improve city life and to benchmark the efforts by different cities (Craglia et al. 2004).
At the economic level, the key challenge is improving the competitiveness of the local economy against
international markets to develop a Smart City strategy with knowledge of its relative position in the global
urban networks (Tranos and Gertner 2012). At the environmental level, the main challenge is to assure
environmental sustainability by making decisions that protect the natural environment and make efficient
use of available resources, or, at least, reduce the impact of such decisions (A. Mulligan and Olsson 2013)
(Yamauchi, Kutami, and Konishi-Nagano 2014).
Development of an integrated city infrastructure

Dvelopment of an integrated platform
Optimization of the use of resources Recquires system integration
machine-to-machine communication
Making decisions to protect natural resources Technological
security
Ensuring efficient use of available resources
Environmental Software System Challenges spectrum utilization
Reduce negative impacts of information networks with intelligent functions
decisions affecting available resources
standards for interoperability
Challenges
Reinforcement of social and territorial cohesion
Improve local competitiveness against
regional and international markets
Economic Ensure equity and fairness
Existence of activite labour markets
Social
Providing better quality of life Defining indicators
Comparison with other cities
Improving citizens’ participation
Figure 26: State of Research Qualitative Analysis, Attribute 3 – Challenges
4.3.4. Attribute 4 – Risks

The Risks Attribute represents possible occurrence of undesirable and potentially damaging consequences
of Smart City initiatives and how such consequences could be avoided, minimized or managed. Like Values,
Drivers and Challenges, the Risks Attribute is part of the Smart City context and is likely to change together
with this context. A number of research papers further elaborate and provide concrete values to this attribute.
The development of a Smart City is not a simple mathematical sum of smart features; the policies,
technologies and plans must be oriented towards common objectives, otherwise the risk of Smart City
development being compromised will be considerable (Perillo 2013). The implementation of Smart Cities
should not be driven by specific and personal objectives, strategies, ideologies and interests, or by restrictive
visions centered in technological solutions without taking into account social-environmental concerns, i.e.
neglecting the legal, social and ethical impact of technologies (Galdon-Clavell 2013) (Anttiroiko, Valkama,
and Bailey 2013). Smart City development requires interdisciplinary work, critical analysis of best practices,
knowing the requirements, understanding the engineering processes and introducing risk modelling (Liu, Wei,
and Rodriguez 2014). It is important to know the risks and the social, economic and environmental benefits
associated with different Smart City features.
35
In order to avoid potential risks in Smart City development, the following should be taken into account
(Bianchini and Avila 2014) (Granath and Axelsson 2014) (Nam and Pardo 2014): clearly identifying hidden risks
behind decisions, mainly when they are only justified with technical arguments; guaranteeing independent
and equal access to administrative and justice services; avoiding the manipulation of information and the
resulting distortion of reality; avoiding biased information that could overshadow the real benefits of Smart
Cities; introducing ethical dimension in all decision and operational processes; considering human rights
implications and technological risks; avoiding lack of communication between city and citizens and ill-
informed citizens; avoiding the risk that Smart City pursues economic goals without addressing sustainability
concerns; discussing the use of digital technology in different contexts to avoid counterproductive and
unsustainable technological solutions; analyzing infrastructure costs, ecological concerns and political
limitations; addressing the risk of surveillance and invisible networks threatening citizens; resolving data
security, data sharing and ethics problems; and mitigating inter-organizational tension and conflicts.
Considering only smart (technology) features
Not integrating policies, technologies and city plans
Not considering social-environmental concerns
Neglecting legal, social and ethical impact of technologies
Initiatives driven by restrictive visions centered only in technology
Initiatives driven by specific and personal objectives,

strategies, ideologies, and political interests
Risks Identifying hidden risks

Guaranteeing independent and equal access to justice and services
Avoiding the manipulation of delivered information that could distort reality
Avoinding biased information
Introducing ethical dimension
Considering human-rights implications and risks of technologies
Avoiding lack of communication between city and citizens
Strategy
Avoiding pursuing only economic goals without concerning about sustainability
Addressing lack of discussions on the use of ICTs
Carefully analyzing infrastructure costs, ecological concerns and political implications
Adressing concerns about massive develoyment of ICTs (surveillance and invisible networks)
Resolving security problems – data security, data sharing, ethics
Mitigating possible inter-organizational tension and conflicts
Keeping awareness about the duality of introducing new technologies
Figure 27: State of Research Qualitative Analysis, Attribute 4 – Risks
4.3.5. Attribute 5 – Regions

The Regions Attribute represents how a city’s Smart City initiatives are informed by its history and unique
path to development, and how they could be benchmarked against other cities in the region. Like Values,
Drivers, Challenges and Risks, the Regions Attribute is part of the Smart City context and likely to change
36
together with it. A number of research papers further elaborate and provide concrete values to this attribute.
Smart City initiatives are intrinsically related to the city’s organizational culture, priorities, objectives and
strategic vision (Odendaal 2003). The problems to tackle are different from region to region, varying according
to industrial and political history, culture, geography, topology and local, national and international policies
(Dodgson and Gann 2011). The city’s economic development, its urban structure and geography, human
capital, and citizens’ needs and aspirations also influence the Smart City strategy (Kakarontzas et al. 2014).
The city should be framed into the local characteristics and conserve the urban heritage as its identity but it
should be also aware of its inter-urban dependencies because it is not possible to develop a smart strategy
without knowing the relative position of the city in the global urban network (Weinstock and Gharleghi 2013).
Regarding technological development, an organization that will deliver technology for a Smart City project
should develop a specific and appropriate solution to the reality of the city in question (Paroutis, Bennett,
and Heracleous 2014).
Industrial history
Poltical history
Culture
Problems are different from region to region Differences
Topology
Geography
Regions Local, national and international policies
To know the relative position of the city in the global urban network
Should konw its inter.urban dependencies and context

Should conserve the urban heritage as identify
Related to municipality’s organizational culture, priorities, objectives and strategic vision
Should be framed into the local characteristics Smart City Initiatives
City economic development
ICT sould deliver an appropriate solution for the city in question Urban structure
Influenced by:
Geography
Human Capital
Figure 28: State of Research Qualitative Analysis, Attribute 5 – Regions
4.3.6. Attribute 6 – Technologies

The Technologies Attribute represents the presence of disruptive digital technologies, how they can generate
public value, and what is required to apply them in the Smart City context. Unlike previous attributes, the
Technologies Attribute is not part of the Smart City context, but an input to Smart City transformation. A
number of research papers further elaborate and provide concrete values to this attribute. These research
inputs are described below and summarized in Figure 29.
According to (Schaffers et al. 2012), the Smart City concept is a new approach to urban development, focused
on how digital technology can be used to enhance citizens’ quality of life. These technologies include
mobile phones, sensor networks, big data, grids, cloud services, Internet of Things, etc. all joined to the
common Internet infrastructure to enable the interconnection of people, objects and city systems around
a city platform. In order to lead to successful Smart City implementations, this interconnection requires
systems thinking and continuous engineering (Amaba 2014). It is possible to forecast a ubiquitous city with
technological equipment and pervasive services for citizens (Gabrys 2014). A real promise of Smart City
initiatives is that digital technologies can be used to enhance equity and fairness and to promote citizen
participation and social inclusion in the urban space (Kourtit, Nijkamp, and Arribas 2012). Technological
37
trends relevant to Smart City initiatives include open source software, web services, geo-informatics and
ubiquitous technologies (Anttiroiko et al. 2013).
The World Wide Web initiated in 1990s Mobile phones

An increase in communication bandwidth, Sensor networks
wider coverage with broadband connections,
Big Data
and the development of Content Management
Systems (CMS) Technology waves Grids
By 2009 the turn to embedded systems and
ICTs Cloud Services
wireless networks marked a new set of
Satellite TVs
technologies for creating the digital space of cities
Computer Networks
Internet of Things (IoT)
Open Source Software
Web Services
New Trends
Technology
Systems Thinking
Geo-Informatics
Requirements
Continuous Reengineering
Ubiquitous Technologies
Internet services
ensure equity
ensure fairness Applications Electronic commerce
Public Value Pervasive services
promote citizens’ participation
promote social inclusion
Figure 29: State of Research Qualitative Analysis, Attribute 6 – Technologies
4.3.7. Attribute 7 – Tools

The Tools Attribute represents various conceptual, technical and methodological guides and instruments,
many available on digital platforms, to support planning and implementation of Smart City initiatives. Like
Technologies, the Tools Attribute is an input to Smart City transformation. A number of research papers
further elaborate and provide concrete values to this attribute. These research inputs are described below
and summarized in Figure 30.
A Smart City model is a tool for city modernization and social mobilization driven by a set of urban
development goals. In addition, simulation, modelling and virtual reality tools could help in the creation
of Smart Cities (Dodgson and Gann 2011). Such tools enable predicting the behavior of real city systems to
better plan and design the future Smart City systems (Wenge et al. 2014) (Cohen, Money, and Quick 2014). The
living labs and test beds are also powerful tools to view how user-driven open innovation could be organized
and influence Smart City development (Schaffers et al. 2012) (Veeckman and van der Graaf 2014). The
massive sensing and data collection through sensor networks could help understand how city works and to
improve services to citizens with context-aware information. An example is the “Innovation Technology” tool
that enables the virtualization of city systems and services (Gann, Dodgson, and Bhardwaj 2011). The capacity
to virtually represent cities, plans and options leads to better understanding of strategies and designs, and
enables the implementation of more sustainable city solutions.
38
Smart City Models
Simulation Tools
Modelling Tools
Virtual Reality Tools
Sensor Networks
Data Collection Processes
Tools
Test Beds
Living Labs
Enables the virtualization of city systems and services

Innovation Technology (IvT)
Developed by IBM and Laing O’Rourke
To better plan and design smart city systems

To predict behavior of smart cities
To understand how a city works
Aim
To improve services with context aware information
To better understand the design strategy
To view how user drive open innovation ecosystems behave and could be organized
Figure 30: State of Research Qualitative Analysis, Attribute 7 – Tools
4.3.8. Attribute 8 – Approaches

The Approaches Attribute represents the fundamental decisions, supported by practical, methodological or
even philosophical arguments, concerning how Smart City transformation will be planned and carried out.
Unlike Technologies and Tools, the Approaches Attribute is not part of inputs to Smart City transformation,
but part of the transformation itself. A number of research papers further elaborate and provide concrete
values to this attribute. These research inputs are described below and summarized in Figure 31.
Two fundamental approaches to the planning and implementation of Smart City initiatives are top-down
and bottom-up (Veeckman and van der Graaf 2014). In the top-down approach, city government drives the
Smart City implementation strategy, accompanied by incentives, funding and publicity to help adoption of
Smart City plans. This approach tends to lead to a more technical vision of Smart City implementation (Lee,
Hancock, and Hu 2013). In the bottom-up approach, planning processes are based on contribution from
citizens, creative communities, research institutions and the private sector, and market-oriented partnerships
between public and private sectors are created to support sustainable city development. This approach tends
to lead to greater engagement of citizens with the Smart City strategy because they are more involved in
decision-making process (Schaffers et al. 2012). The bottom-up approach, driven by citizens and enterprises,
seems to be consensual in the literature. The role of governments is to facilitate consensus-building and
act as a mediator between all parties concerned. However, bringing the Smart City subject into the political
arena to discuss different priorities and possible development alternatives is important.
39
No matter which approach is used, there are currently few cases of Smart City strategies and their outcomes.
Furthermore, there is no clear vision on how Smart Cities are being implemented in practice and what are
the best policies and strategies to explore the digital infrastructures. A review of best practices for Smart City
implementations is fundamental to learn from the past before the implementation of new Smart City projects
takes place (Girard 2013).
The strategy is driven by government

Government provides incentives and funding
Top-Down
Government provides publicity to help adoption
Tends to provide a more technical vision
Approaches Creative communities

City processes based on the
Research institutions
contributions of various actors
Bottom-Up Private sector
Market-oriented Public-Private-Partnerships (PPPs) are created
Tends to conduct more citizens’ engagement
Figure 31: State of Research Qualitative Analysis, Attribute 8 – Approaches
4.3.9. Attribute 9 – Stakeholders

The Stakeholders Attribute represents all parties, including public, private and voluntary sectors with interest
and concern in Smart City initiatives and their progress and outcomes. Like Approaches, the Stakeholders
Attribute is part of Smart City transformation. A number of research papers further elaborate and provide
concrete values to this attribute. These research inputs are described below and summarized in Figure 32.
Engaging relevant stakeholders, both public and private, around common city objectives is a crucial
requirement for the success of Smart City projects. Sustainable Smart Cities will emerge from strong public-
private partnerships, which partnerships coordinate the use of city resources and the organization of city
activities in dynamic, open and innovative ways (Komninos, Pallot, and Schaffers 2012). Given the variety of
actors involved in Smart City projects, the collaboration, networking and interaction between all partners
is fundamental (Schaffers et al. 2012). A Smart City developed on the basic level of maturity has three main
stakeholders: municipality including different municipal departments as the project owner; enterprises
as project performers; and strategic partners including research institutions and Internet, energy, water
and other media providers (Granath and Axelsson 2014). Smart Cities should involve citizens as the main
stakeholders, engaging them in the design of city projects and services through crowdsourcing, social
networks, gamification and other interactive technologies (Schuurman et al. 2012). The Smart City concept
also introduces the notion of customers as stakeholders to include citizens, visitors and organizations. In
order to provide the best services to customers, their different needs and preferences should be taken into
account in planning and design of Smart City projects (Steyaert 2000). As Smart City projects have a vision
of economic growth and are oriented on environmental, economic and social sustainability goals, paying
special attention to the quality of life issues, collaboration among different industries and national and local
governments is required.
40
Interact
Need to Network
Collaborate
Citizen
Crowdsourcing
Major Stakeholder
Active Participation in the Design Gamification
Social Networks
Stakeholders Municipal Government Project Owner

Enterprises Project Performers
Common Stakeholder Internet Service Providers (ISP)
Strategic Partners Water Providers
Energy Providers, etc
Citizens
Foreigners
Other Stakeholder Customers
Non Government Organizations (NGOs)
Private Organizations
Figure 32: State of Research Qualitative Analysis, Attribute 9 – Stakeholders
4.3.10. Attribute 10 – Governance

The Governance Attribute represents how the Smart City government operates, how it manages public
funds, how it delivers public infrastructure and services, how it supports sustainable city development, and
how it engages its citizens in decision-making processes. Like Approaches and Stakeholders Attributes, the
Governance Attribute is part of Smart City transformation. A number of research papers further elaborate
and provide concrete values to this attribute. These research inputs are described below and summarized in
Figure 33.
The public governance in a city and the delivery of public services should be provided in efficient, effective,
transparent, open and collaborative ways (Kitchin 2013). Centralized and comprehensively strategized
e-governance should allow for more effective and optimized coordination and control of Smart City functions
and operations (Lee et al. 2013). Organizational integration with digital platforms is essential to enhancing
local government and the creation of one central agency to drive e-governance operations is a possible
option to achieve such integration (Odendaal 2003). Some of the key aspects of governance include a strong
Smart City leadership operating within a well designed governance model; a centralized Smart City strategy
with a holistic view in the city; a dedicated organization for the development of Smart City projects; resilient
decision and implementation processes; governance principles; and performance measurements of city
services (Lee and Hancock 2012).
41
Efficient
Effective
Governance and Service Delivery Attributes Transparent
Collaborative
Open
Having a comprehensive and centralized strategy

Having effective optimized coordination and control
Governance Smart City Functions and Operations Benefit from
Having a dedicated organization for development of projects
Organizational integration with ICT
Centralized eGovernance Creation of one central agency to drive eGovernance operations

Strong leadership
Well designed governance model
Requirements Having governance principles
Having resillient processes
Performance measurements of city services
Figure 33: State of Research Qualitative Analysis, Attribute 10 – Governance
4.3.11. Attribute 11 – Maturity Models

The Maturity Models Attribute represents the advancement of Smart City development along a series of
discrete maturity stages, the achievement of higher stages representing a significant advancement compared
to the lower stages. Like the Approaches, Stakeholders and Governance Attributes, the Maturity Models
Attribute is part of Smart City transformation. A number of research papers further elaborate and provide
Assessing the level of Smart City maturity requires models to measure the level of smartness of a city, and
require defining levels of maturity for comparing cities that pursue similar smartness objectives (Maccani,
Donnellan, and Helfert 2014). A Smart City maturity model, besides assessing the readiness of a city for Smart
City transformation, guides the choice of the city’s priority domains and build the guidelines for Smart City
implementation.
Developed by IBM, a set of tools for understanding the situation of a city and designing Smart City plans
includes: 1) Smarter City Assessment to collect information about operating systems; 2) Smarter City Maturity
Model to assess and build a road map for the city; 3) Smarter City Actionable Business Architecture to define
the relationships between different city domains, e.g. strategy, operating and technology; and 4) Municipal
Reference Model to describe a set of concepts, tools, and services offered by the city (Huestis and Snowdon
2011).
The Scottish Government developed a Smart Cities Maturity Model and a city self-assessment tool (The
Scottish Government, Scottish Cities Alliance, and UrbanTide 2015). The Maturity Model comprises six
maturity levels: ad-hoc, opportunistic, purposeful, repeatable, operationalized and optimized, evaluated
considering five dimensions: strategic intent, data, technology, governance and service delivery models, and
citizen and business engagement. The stages of the self-assessment tool determine the level of maturity
achieved in different dimensions and to what extent these dimensions should be further developed. The Self-
Assessment Tool has three stages that must to be assessed by filling a questionnaire.
The Indian Government developed a Smart City Maturity Model to establish metrics to assess the smartness
of the Indian cities and their readiness for Smart City projects (Sustainable Business Leadership Forum 2014).
The model has four levels from basic urban services to high urban resilience: access, efficiency, behavior and
systems focus. The model was applied to transport, spatial planning, water supply, sewerage and sanitation,
storm water drainage, solid waste management, electricity, telephone connections, and Wi-Fi connectivity.
42
To assess the readiness of the city

To measure city smartness
Aim To mesasure level of maturity when compared with other cities
To help choosing the priority domains for a city
To build the guides for smart city implementation
Smarter City Assessment Collecting information about operating systems

Smarter City Maturity Model Assessing and building a roadmap for the city
IBM Analysis Tools
Smarter City Actionable Business Architectute Defining relationships between different city domains
Municipal Reference Model Describing set of concepts and tools, and offered services
Level 1: Ad-hoc
Level 2: Opportunistic
Levels Level 3: Purposeful and Repeatable
Level $: Operationalized
Level 5: Optimized
Government of Scotland Smart Cities Maturity Model
Maturity Models and Scottish Cities Alliance
1. Strategic Intent
2. Data
Dimensions 3. Technology
4. Governance and Service Delivery Models
5. Citizens and Business Engagement
Self-Assessment Tool 3 stages to be completed through a questionnaire
1. Access
2. Efficiency
Levels
3. Behaviour
4. System Focus
Transport
Spatial Planning
Government of India Smart City Maturity Model Storm Water Drainage
Water Supply
Application Domains Solid Waste Management
Sewerage
Electricity
Telephone
Wi-Fi areas
Figure 34: State of Research Qualitative Analysis, Attribute 11 – Maturity Models
4.3.12. Attribute 12 – Innovations

The Innovations Attribute represents the capacity of a Smart City for creating and realizing new ideas,
processes, services, etc. around the use of digital technologies to address existing needs or utilize new
opportunities and create an impact on the city. Unlike the Approaches, Stakeholders, Governance and
Maturity Models Attributes that belong to Smart City transformation, the Innovations Attribute belongs to
Smart City outcomes. A number of research papers further elaborate and provide concrete values to this
attribute. These research inputs are described below and summarized in Figure 35.
A Smart City could be understood as an open ecosystem that hosts user-driven innovation processes where
citizens create and foster innovations to improve their quality of life. Within this concept, innovation is a
new way of performing city operations to pursue significant improvements in health care, social inclusion,
environment, business and other areas. However, there is little experience in building innovative processes
in complex systems with significant numbers of variables like Smart Cities (Dodgson and Gann 2011). To
ensure sustainable urban futures, cities should innovate in internal planning, management and operations
(Zygiaris 2012) (Naphade et al. 2011). The resources required to realize Smart City as an innovation laboratory
include test beds, living labs and crowdsourcing (Schuurman et al. 2012) as well as user communities. In
particular, test beds and living labs are useful tools for deploying, organizing and comparing user-driven open
innovation ecosystems (Schaffers et al. 2011). To foster the creation of innovation ecosystems, governments
could create incentives and provide policy support to the industries related to technological innovation
(Wang, Chen, and Zheng 2014).
43
Test beds
Living Labs
Crowdsourcing
User Communities
Resources
Technology Infrastructure
Software
Knowledge
Information
Innovations
Deployed
New ways of
User-driven Innovation Processes Needs to be Organized
doing city processes
Compared
Open Eco-Systems Test Beds
Tools to Be Applied
Living Labs
Incentives
Can be fostered through
Policies
Figure 35: State of Research Qualitative Analysis, Attribute 12 – Innovations
4.3.13. Attribute 13 – Benefits

The Benefits Attribute represents a range of positive outcomes obtained by the city and its various
stakeholders, directly or indirectly due to its transformation into a Smart City. Like Innovations, the Benefits
Attribute belongs to Smart City outcomes. A number of research papers further elaborate and provide
At its origin, the Smart City concept is an urban development strategy that relies on digital technology to
enhance citizens’ quality of life and allow them to become innovation agents. The main benefits of a Smart
City is to foster economical and sustainable development of cities while protecting their environment
(Kurebayashi et al. 2011). The benefits of Smart Cities for citizens include enhanced quality of life, good
public transport, efficient management of urban space and communications (Dewalska–Opitek 2014). The
creation of an intelligent human society inhabiting Smart Cities and powered by digital technology, allows
the development of sustainable cities in terms of environmental protection and economic and technological
growth (Uzumaki 2014). In addition, the pervasive characteristic of data and services offered by digital
technologies like e.g. the Internet of Things could help to bind disperse and separate communities, improve
the interaction and involvement of citizens, offer new and enhanced city services, and provide a holistic and
context-aware view on city operations (Walters 2011).
According to (Kessides 2013), expected benefits of Smart Cities for citizens, local authorities, local economy
and various intersections of these domains include: 1) for citizens – flexibility, social cohesion, lifelong
learning opportunities, better community connectivity, improved health conditions and independence,
and increased employment opportunities; 2) for local authorities – cost reduction, improved government
transparency, increased collaboration, improved decision making, knowledge dissemination, experience
dissemination and improved work efficiency; 3) for local economy – promoting innovation, catalyzing
development of products and services, engaging and leveraging small- and medium-size enterprise
community, and accelerate new business start-ups; 4) for citizens and local authorities – participation
in public life, resilient public services and social equality; 5) for citizens and local economy – increased
economic activity; 6) for local authorities and local economy – leveraging public funding and increased
inward investment and 7) for all citizens, local authorities and local economy altogether – improved resource
efficiency, sustainable mobility, environmental sustainability and economic prosperity.
44
To enhance citizens’ lives

To foster economic development
To foster sustainable development

To protect the environment
To promote technological growth

To empower citizens as innovating agents
To improve citizens’ interactions and involvement

Benefits To bind disperse and separate communities
To provide context-aware and

holistic view of city operability To offer new and enhanced city services
To provide good public transport To make efficient use of urban space
local authorities To provide good communications

local economy Benefits Domains
citizens
Figure 36: State of Research Qualitative Analysis, Attribute 13 – Benefits
45
5. Policy Literature Review
This section presents an overview of the Smart City policy literature proposed by relevant think tank, research
and international organizations, and governments. The section describes the process applied to carry out
data collection in Section 5.1, followed by the quantitative analysis of the Smart City policy organizations
including their types, locations, policy mandates and policy areas in Section 5.2, and the qualitative analysis
of the relevant Smart City policy literature along 13 Smart City attributes derived from the project’s terms of
reference, and produced by such organizations in Section 5.3.

The aim of the data collection task was twofold. First, to identify influential sources of Smart City policy
literature including relevant think tank, research and international organizations, as well as governments
active in the area. Second, to identify relevant policy literature produced by such organizations that focused
on the topic of Smart Cities.
The first step involved conducting a Google search for the relevant organizations using a combination of
“think tank”, “research center”, “smart city” and “Smart Cities” keywords. In total, 51 organizations were
identified in this way, and for each organization the information was collected about its name, goal,
work areas, location and the webpage. In turn, the work areas involved determining the presence of the
organization in one or more of the Smart City dimensions: economy, governance, mobility, environment,
living and people. The data was analyzed quantitatively and the findings are described in Section 5.2.
The second step involved exploring directly the websites of the organizations identified in the first step
including the World Bank, International Telecommunication Union (ITU), European Commission (EC),
International Organization for Standardization (ISO), International Electro-Technical Commission (IEC) and
others, to collect information about Smart City policies. In addition, a Google search was conducted for
relevant documents using a combination of “smart city”, “policy” and “policies” keywords. During this step,
nine documents were collected and summarized. The documents were analyzed qualitatively, the findings
are described in Section 5.3 and the summaries are included in Appendix D.
46

This section presents the findings of the quantitative analysis of the identified Smart City policy organizations,
i.e. think tank, research, international and government organizations active in producing Smart City policy
literature.
The analysis starts in Section 5.2.1 by listing the organizations and determining their types and locations,
followed by the analysis of the Smart City policy mandates pursued by such organizations in Section 5.2.2,
followed by Smart City policy focus covered by them according to well-known six Smart City dimensions, i.e.
economy, governance, mobility, environment, living and people in Section 5.2.3.
The tools applied to conduct the analysis presented in this section were: Google Search Engine, Mendeley,
XMind, Excel, Wordle and TagCrowd .
5.2.1. Aspect 1 – Policy Organizations

Nine types of organizations were considered:
1. Private – private sector organizations;
2. Academia – academic organizations;
3. Government – government organizations;
4. Non-profit – non-for-profit organizations;
5. InterGov – inter-governmental organizations;
6. PPP – public-private partnerships ;
7. PPPP – public-private-people partnerships;
8. GAP – government-academia partnerships; and
9. APP – academia-private partnerships.
Table 13 lists all 51 identified organizations including their names, types and websites.
Table 13: State of Policy Quantitative Analysis, Aspect 1 – Policy Organization

NO NAME TYPE WEBSITE
1 Reinvent Cities Private http://reinventcities.com/
2 Smart Growth America Private http://www.smartgrowthamerica.org/advocacy/federal-
policy-priorities/
3 The World Bank InterGov http://www.worldbank.org
4 World Cities Network (WCN) Private http://www.worldcitiesnetwork.org/about-us/
5 Urban Institute Private http://www.urban.org
6 Sustainable Cities Collective Private http://sustainablecitiescollective.com/about?ref=navbar
7 Intelligent Community Forum (ICF) Private http://www.intelligentcommunity.org
8 EY Center for Smart City Innovation Private http://www.ey.com/RU/en/Services/Specialty-Services/
Smart-City-Innovation-Center
9 Smart Cities Research Center Academia http://smartcities.berkeley.edu/about-us/
10 MIT - City Science Academia http://cities.media.mit.edu
11 Center for Information & System Academia http://www.bu.edu/systems/research/sc-research-
Engineering (CISE) highlights/
47
12 Sustainable Smart Cities Research Center Academia http://www.uab.edu/smartcities/

13 Columbia University - Center for Smart Academia http://datascience.columbia.edu/smart-cities
Cities
14 Centre for IT-Intelligent Energy Systems in Government http://smart-cities-centre.org
Cities (Cities)
15 Universitat Politècnica de Catalunya(UPC) Academia http://www.upc.edu/research/strategic-areas/upc-
- Smart Cities smart-cities
16 Trinity Centre for Smart and Sustainable Academia https://www.tcd.ie/futurecities/
Cities - Future Cities
17 Smart City Institute Academia http://labos.ulg.ac.be/smart-city/research/
18 German Center for Research and Government http://www.germaninnovation.org
Innovation
19 Digital Economy Lab Academia http://www3.imperial.ac.uk/digital-economy-lab/
researchnetworks
20 INTELI Inteligência em Inovação - Centro Private http://www.inteli.pt/pt
de Inovação
21 Amsterdam Smart City (ASC) PPP http://amsterdamsmartcity.com
22 Smart Cities Council Private http://smartcitiescouncil.com/
23 Center for Innovation in Cities Academia http://www.esade.edu/research-webs/eng/iik/cic
24 Algoritmi Center- Sustainable and Smart Academia http://algoritmi.uminho.pt/ts-cities/
Cities (SSC) thematic strand
25 ASH Center for Democratic Governance Academia http://datasmart.ash.harvard.edu
and Innovation
26 Fraunhofer FOKUS Private https://www.fokus.fraunhofer.de/0f17c3f6624c96c8/
smart-cities
27 Institute for the Future (IFTF ) Non-Profit http://www.iftf.org/home/
28 TerraSwarm Research Center Private https://www.terraswarm.org/index.html
29 Smart City Innovation Centre Government http://www.bjdw.org/index.php/SMART_CITY/29.
html?lang=en
30 Hitachi Data Systems Private http://www.hitachi.com/rd/portal/research.html
31 SmartCityStudio Private http://smartcitystudio.com/
32 Smart America Government http://smartamerica.org/about/
33 Center for Urban Science + Progress PPP http://cusp.nyu.edu
(CUSP)
34 Singapore-ETH Centre (SEC) - Future Cities GAP http://futurecities.ethz.ch/about/sec/
Laboratory (Research program)
35 Singapore-MIT Alliance for Research and GAP http://smart.mit.edu
Technology (SMART)
36 ICRI-Sustainable Connected Cities APP http://www.cities.io
37 Centre for Sustainable Development (CSD) Non-Profit http://csdindia.in
38 Centre for Sustainable Communications - Academia https://www.cesc.kth.se/research/ict-for-sustainable-
ICT for Sustainable Cities (ICIT) cities-icit-1.446687
48
39 Centre for IT-Intelligent Energy System in Academia http://orbit.dtu.dk/en/organisations/centre-for-

Cities - CITIES itintelligent-energy-system-in-cities(f873 390f-c5c8-4ea0-
87c0-9925ca873384).html
40 City Futures Academia http://www.be.unsw.edu.au/research-centres-and-
clusters/city-futures/about-us
41 LSECities Academia http://lsecities.net/about/lsecities/
42 Centre for Advanced Spatial Analysis Academia http://www.bartlett.ucl.ac.uk/casa/about-us
(CASA)
43 Future Cities Catapult Private https://futurecities.catapult.org.uk
44 Fraunhofer FCR - FOKUS Private http://www.fraunhofer.cl/es/innocity.html
45 Centre de Recherche sur les Academia http://www4.fsa.ulaval.ca/cms/site/fsa/
Communautés Intelligentes (CERCI) accueil/recherche/chairescentrerecherche/
centresgroupesetlabo/cerci
46 Aristotle University of Thessaloniki - Academia http://www.urenio.org/profile/
Urban and Regional Innovation Research
(URENIO)
47 Cisco’s ‘Smart + Connected Communities’ Private http://www.cisco.com/web/strategy/smart_connected_
communities.html
48 IBM’s ‘Smarter Cities’ Private http://www.ibm.com/smarterplanet/us/en/smarter_
cities/overview/
49 Siemens Intelligent Infrastructure Private http://w3.siemens.com/topics/global/en/intelligent-
infrastructure/Pages/home.aspx
50 Microsoft - CityNext Private http://www.microsoft.com/en-us/citynext/default.
aspx#fbid=HWH21Fs2z9p
51 Global Compact Cities Programme Private http://citiesprogramme.com/aboutus
As depicted in Figure 37, among the 51 organizations, 20 (38%) are academic organizations, 20 (38%) are
private sector organizations, 4 (8%) are government organizations, 2 (4%) are non-for-profit organizations,
2 (4%) are government-academia partnerships, 1 (2%) is an intergovernmental organization, and 1 each are
PPP, PPPP and APP partnerships.
Government 8% Non-profit 4%
Private 38%
GAP 4%
Other 16%
PPP 2%
APP 2%
PPPP 2%
Academic 38% InterGov 2%
Figure 37: State of Policy Quantitative Analysis, Aspect 1 – Organization Types
49
The countries hosting the Smart City policy organizations are depicted in Figure 38. The USA stands out
with 19 organizations (37%), followed by the UK with 7 (14%); Germany with 3 (6%); Australia, Denmark,
Netherlands, Portugal, Singapore and Spain with 2 (4%) each; and Canada, Chile, China, Greece, India,
Ireland, Japan, Russia and Sweden with 1 (2%) each. Figure 39 depicts the location of the Smart City policy
organizations in developed countries – 47 (92%) organizations based in Australia, Belgium, Canada, Denmark,
Germany, Greece, Ireland, Japan, Netherlands, Portugal, Singapore, Spain, Sweden, UK and USA; and in
developing countries – 4 (8%) organizations based in Chile, China, India and Russia.
0 2 4 6 8 10 12 14 16 18 20
USA 19
UK 7
Germany 3
Australia 2
Denmark 2
Netherlands 2
Portugal 2
Singapore 2
Spain 2
Belgium 1
Canada 1
Chile 1
China 1
Greece 1
India 1
Ireland 1
Japan 1
Russia 1
Sweden 1
Figure 38: State of Policy Quantitative Analysis, Aspect 1 – Organization Countries
Developing
countries
8%
Developed
countries
92%
Figure 39: State of Policy Quantitative Analysis, Aspect 1 – Developing versus Developed
5.2.2. Aspect 2 – Policy Mandates

Table 14 presents a list of all 51 Smart City policy organizations identified in Section 5.2.1 along with their
official mandates, edited for readability, as published on their websites.
50
Table 14: State of Policy Quantitative Analysis, Aspect 2 – Policy Mandates

ID INSTITUTION AIM
1 Reinvent Cities To explore innovative technological solutions for Smart Cities
2 Smart Growth America To conduct research, and advocate for and lead coalitions to bring smart growth
practices to communities
3 The World Bank To promote innovative and sustainable cities
4 World Cities Network To improve the resilience of cities
5 Urban Institute To understand and solve real-world challenges in a rapidly urbanizing environment
by engaging communities at city, state and country levels
6 Sustainable Cities Collective To bring together leaders of major metropolitan areas, as well as urban planning and
sustainability professionals
7 Intelligent Community Forum To study and promote best practices for the Broadband Economy
8 EY Center for Smart City To establish thought leadership in Smart Cities and intelligent communities
Innovation innovation areas in Russia and the Commonwealth of Independent States countries;
to provide advice on the creation of strategies and implementation plans based on
global lessons learned
9 Smart Cities Research Center To advance quantitative modelling of urban systems, and to carry out fundamental
research in the broad area of Smarter Cities
10 MIT - City Science To provide new insights into creating a data-driven approach to urban design and
planning.
11 Center for Information & To develop concepts, systems and applications designed to make city life more
System Engineering efficient, cleaner, safer and less costly than ever before, and to explore economic,
environmental and public policy implications
12 Sustainable Smart Cities To understand and transform the impact of urbanization at the scientific, economic,
Research Center and human levels
13 Columbia University - Center To develop and monitor sustainable urban infrastructure and buildings, to
for Smart Cities improve power supply through smart grid technology, to detect and counteract
problems with aging urban infrastructure, to calculate and communicate optimal
transportation routes under congested traffic conditions, and to deploy ubiquitous
sensing devices to facilitate everyday activities in a crowded urban environment
14 Centre for IT-Intelligent To establish a realistic and concrete pathways to achieving independence from fossil
Energy Systems in Cities fuels by harnessing the latent flexibility of the energy system through intelligence,
integration and planning focusing on city needs and working towards both 2020 and
2050 European and Danish goals
15 Universitat Politècnica de To drive strategic projects in the Smart Cities sector based on leadership and
Catalunya - Smart Cities expertise in research projects
16 Trinity Centre for Smart and To undertake multi-disciplinary research that enables, promotes and facilitates
Sustainable Cities - Future behavioral change for sustainability, supported by the application of sensor,
Cities communication and analytical technological solutions to sustainability concerns in
urban infrastructure such as energy, water, waste management and transportation
systems
17 Smart City Institute To develop scientific expertise – with an international perspective and impact – on
the management of Smart Cities
18 German Center for Research To conduct and internationalization science, research and innovation
and Innovation
51
19 Digital Economy Lab To act as a portal for all research, teaching and engagement at Imperial College
London
20 INTELI Inteligência em To define, develop and implement innovation policies, in order to contribute to
Inovação – Centro de creative and innovative society, envisaging a sustainable economic and social
Inovação development
21 Amsterdam Smart City To develop the Amsterdam Metropolitan Area into a Smart City.
22 Smart Cities Council To promote the move to smart and sustainable cities through advisory and market
accelerator roles
23 Center for Innovation in To carry out research on analyzing, proposing or inspiring solutions to improve the
Cities management of cities
24 Algoritmi Center- Sustainable To develop innovative technological, economic, social, environmental and wellbeing-
and Smart Cities (SSC) related integrated solutions to complex urban centers
25 ASH Center for Democratic To catalyze the adoption of data projects on the local government level and to serve
Governance and Innovation as a central resource for cities interested in this field
26 Fraunhofer FOKUS To design interoperable, user-friendly infrastructures as well as to launch new

innovations for these infrastructure and act as an advisor as a product-independent
research institution
27 Institute for the Future (IFTF ) To provide practical foresight for a world undergoing rapid change
28 TerraSwarm Research Center To address the potential and associated risks of pervasive integration of smart,
networked sensors and actuators into connected world
29 Smart City Innovation Centre To provide design and management consulting service for Smart City pilots in
planning, development, operation and maintenance
30 Hitachi Data Systems To realize Smart Cities as sustainable next-generation cities
31 SmartCityStudio To develop concepts and designs which make cities cleaner, safer, more efficient,
interactive, inclusive and attractive
32 Smart America To bring together research in Cyber-Physical Systems and to combine test-beds,
projects and activities from different sectors, such as Smart Manufacturing,
Healthcare, Smart Energy, Intelligent Transportation and Disaster Response, to show
tangible and measurable benefits to the US economy and the daily lives of American
citizens
33 Center for Urban Science + To use New York City as a laboratory and classroom to help cities around the world
Progress (CUSP) become more productive, livable, equitable, and resilient
34 Singapore-ETH Centre (SEC) To strengthen the capacity of Singapore and Switzerland to research, understand
- Future Cities Laboratory and actively respond to the challenges of global environmental sustainability,
(Research program) motivated by an aspiration to realize the highest potential for present and future
societies
35 Singapore-MIT Alliance for To focus on new paradigms for the planning, design and operation of future urban
Research and Technology mobility systems
(SMART)
36 ICRI-Sustainable connected To enhance the social, economic and environmental wellbeing of cities by advancing
cities compute, communication and social constructs to deliver innovations in system
architecture, algorithms and societal participation
37 Centre for Sustainable To design and develop sustainable practices for development activities, keeping the
Development (CSD) values of natural ecosystems and importance of their conservation through proper
environmental planning and management
52
38 Centre for Sustainable To develop new and interdisciplinary knowledge on how digital technology can
Communications - ICT for support sustainable development in cities, to develop new knowledge regarding
sustainable cities (ICIT) what digital solutions are relevant for making cities more environmentally
sustainable, including both the urban infrastructures and citizens’ everyday life,
and to develop new knowledge regarding how these solutions can be successfully
introduced and operated at both an individual and societal levels
39 Centre for IT-Intelligent To focus on individual aspects of energy systems, such as zero emissions buildings
Energy System in Cities - or intelligent power systems, and to provide valuable insight, that facilitates flexibility
CITIES throughout the energy system
40 City Futures To advance the understanding of Australia’s cities, their people, the policies that
manage their growth, and their impacts on the environment and economy
41 LSECities To study how people and cities interact in a rapidly urbanizing world, focusing on
how the design of cities impacts society, culture and the environment
42 Centre for Advanced Spatial To generate new knowledge and insights in city planning, policy and design, drawing
Analysis (CASA) on the latest geospatial methods and ideas in computer-based visualization and
modelling
43 Future Cities Catapult To bring together businesses, academics and city leaders to discuss and develop the
cities of the future
44 Fraunhofer FCR - FOKUS To consult about development of digital solutions in urban areas and about
integration of systems and conceptualization of technical and organizational
implementations
45 Centre de Recherche sur les To conduct research in intelligent cities, focusing on citizens, on the city itself, and
Communautés Intelligentes finally on the technology
(CERCI)
46 Aristotle University of To enhance the ability of cities and regions to create environments supporting
Thessaloniki - Urban research and development, innovation, human skills and intelligence
and Regional Innovation
Research
47 Cisco’s ‘Smart + Connected To help city leaders address city problems using intelligent networking capabilities,
Communities’ and to provide information and services to create more livable and thriving cities
48 IBM’s ‘Smarter Cities’ To offer Smart City solutions that can be built quickly, provide faster time to value,
and lower costs and risks
49 Siemens Intelligent To offer total integrated power solutions for safe, reliable and efficient power
Infrastructure distribution; to provide smart grid technologies that can balance supply and
demand, prevent power outages and integrate renewable power; to integrate
mobility solutions that move people and goods faster, safer and with fewer
resources; and to offer smart building technologies that drive energy efficiency,
reduce costs, and protect and secure assets
50 Microsoft - CityNext To apply the latest in cloud, big data, mobile, and social technologies and solutions
for cities to overcome their challenges
51 Global Compact Cities To promote the adoption of the Global Compact’s ten UN Principles by cities, and to
Programme provide a framework for translating the principles into day-to-day urban governance
and management
A word cloud formed from the mandates of all 51 Smart City policy organizations listed in Table 14, after
removing the words “cities”, “smart” and “research” is shown in Figure 40, highlighting the words “urban”,
“solutions”, “planning”, “design”, “development”, etc.
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Figure 40: State of Policy Quantitative Analysis, Aspect 2 – Policy Mandates
Another word cloud from the policy mandates, this time including 30 most frequent words selected from the
total of 462 words and after grouping similar ones, is shown in Figure 41.
Figure 41: State of Policy Quantitative Analysis, Aspect 2 – Frequent Words
The 30 most frequent words can be classified into three categories (see Table 15): 1) Domain, i.e. the words
related to research topics addressed by the organization; 2) Activities, i.e. words related to Smart City
development; and 3) Organization, i.e. words describing the work of the organization. The first ten words
in the Domain category highlight the theme of the organization – urban, city, innovation, sustainable,
environment, systems, technologies, intelligent, communities and integrated; while the following eight
words describe the sectoral focus of the organization – energy, future, infrastructure, policy, power, social,
government and knowledge. The six words listed in the Activities Domain describe Smart City processes
which the organization supports, i.e. development, design, planning and management; and the types of
activities that the organization conducts, i.e. provide and promote. Finally, the words in the Organization
Domain refer to the internal activities of the organization and their focus, i.e. center, solutions, areas, institute,
projects and works.
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Table 15: State of Policy Quantitative Analysis, Aspect 2 – Most Frequent Words
DOMAIN ACTIVITIES
NO WORD COUNT NO WORD COUNT
1 Urban 18 19 Development 20
2 City 17 20 Design 11
3 Innovation 17 21 Planning 10
4 Sustainable 13 22 Provide 9
5 Environment 12 23 Management 9
6 Systems 12 24 Promote 5
7 Technologies 10 ORGANIZATION
8 Intelligent 9 NO WORD COUNT
9 Communities 8 25 Center 14
10 Integrated 7 26 Solutions 14
11 Energy 6 27 Areas 6
12 Future 6 28 Institute 6
13 Infrastructure 6 29 Projects 6
14 Policy 6 30 Work 6
15 Power 6
16 Social 6
17 Government 5
18 Knowledge 5
5.2.3. Aspect 3 – Policy Focus

Using six policy dimensions of the well-known Smart City model (Giffinger et al. 2010): Economy, Governance,
Mobility, Environment, Living and People, and based on the websites of the selected 51 Smart City policy
organizations, we analyze the organizations’ policy focus. The findings, depicted in Table 16, shows that 34
organizations (67%) focus on Living, 30 (59%) on Mobility, 30 (59%) on Environment, 29 (57%) on People, 28
(55%) on Economy and 28 (55%) on Governance. An organization focuses on 3.5 dimensions on average but
only 14 (27%) address all six dimensions.
Table 16: State of Policy Quantitative Analysis, Aspect 3 – Policy Focus

ENVIRONMENT
GOVERNANCE
ECONOMY
DOMAINS
MOBILITY
PEOPLE
LIVING
NO INSTITUTIONS
1 Reinvent Cities x x x x x x 6
2 Smart Growth America x x x x x x 6
3 The World Bank x x x x x x 6
4 World Cities Network x x 2
5 Urban Institute x 1
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6 Sustainable Cities Collective x x x x x x 6
7 Intelligent Community Forum (ICF) x 1
8 Center for Smart City Innovation x 1
9 Smart Cities Research Center x x x 3
10 MIT City Science x x x 3
11 Center for Information & System Engineering x x 2
12 Sustainable Smart Cities Research Center x x x 3
13 Columbia University - Center for Smart Cities x x x 3
14 Centre for IT-Intelligent Energy Systems in cities (Cities) x 1
15 Universitat Politècnica de Catalunya (UPC) - Smart Cities x x x x x x 6
16 Trinity Centre for Smart and Sustainable Cities x x x x 4
17 Smart City Institute x x x x x x 6
18 German Center for Research and Innovation x x x x 4
19 Digital Economy Lab x 1
20 INTELI Inteligência em Inovação - Centro de Inovação x x x x x x 6
21 Amsterdam Smart City (ASC) x x x 3
22 Smart Cities Council x x x 3
23 Center for Innovation in Cities x 1
24 Algoritmi Center- Sustainable and Smart Cities (SSC) x x x x x x 6
25 ASH Center for Democratic Governance and Innovation x 1
26 Fraunhofer FOKUS x x x x 4
27 Institute for the Future (IFTF ) x x x x x x 6
28 TerraSwarm Research Center x x 2
29 Smart City Innovation Centre x x x x x x 6
30 Hitachi Data Systems x x x x x x 6
31 SmartCityStudio x x x x x x 6
32 Smart America x x x x x x 6
33 Center for Urban Science + Progress (CUSP) x x x x 4
34 Singapore-ETH Centre (SEC) - Future Cities Laboratory x x x x x x 6
35 Singapore-MIT Alliance for Research and Technology x x x 3
36 ICRI-Sustainable Connected Cities x x x 3
37 Centre for sustainable development (CSD) x x x x 4
38 Centre for Sustainable Communications – ICIT x x 2
39 Centre for IT-Intelligent Energy System in Cities - CITIES x 1
40 City Futures x x x x x 5
41 LSECities x x x 3
42 Centre for Advanced Spatial Analysis (CASA) x x 2
43 Future Cities Catapult x x x x 4
44 Fraunhofer FCR - FOKUS x 1
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45 Centre de Recherche sur les Communautés Intelligente x x 2
46 Aristotle University of Thessaloniki – URENIO x x 2
47 Cisco’s ‘Smart + Connected Communities’ x x x 3
48 IBM’s ‘Smarter Cities’ x x x x 4
49 Siemens Intelligent Infrastructure x x 2
50 Microsoft - CityNext x x x x 4
51 Global Compact Cities Programme x x x 3
Total number of Institutions per Area 28 28 30 30 34 29 179
Figure 42 depicts the percentages of organizations covering different Smart City dimensions.
Although all six dimensions receive attention from similar numbers of organizations, three
dimensions receive slightly more attention than others, i.e. Living (67%), Environment (59%) and
People (57%). This preference is aligned with the Smart City citizen-driven approach discussed
in (Mulder 2014).
50
17
40 21 21 22
23 23
30
20
34
30 30 29
28 28
10
0
Economy Governance Mobility Environment Living People
Figure 42: State of Policy Quantitative Analysis, Aspect 3 – Dimensions

This section analyzes the content of various Smart City-related policy documents. The analysis applies the
framework of 13 Smart City attributes derived from the project’s terms of reference and further study, with the
findings described in the following sections:
1. Values – Section 5.3.1;
2. Drivers – Section 5.3.2;
3. Challenges – Section 5.3.3;
4. Risks – Section 5.3.4;
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5. Regions – Section 5.3.5;

6. Technologies – Section 5.3.6;
7. Tools – Section 5.3.7;
8. Approaches – Section 5.3.8;
9. Stakeholders – Section 5.3.9;
10. Governance – Section 5.3.10;
11. Maturity models – Section 5.3.11;
12. Innovations – Section 5.3.12; and
13. Benefits – Section 5.3.13.
The analyzed documents were produced by the Smart City policy organizations including but not limited to
the organizations identified and analyzed in Section 5.2.

The Values Attribute captures what urban citizens and other city stakeholders expect to achieve from Smart
City initiatives, i.e. what needs are important to them and what are acceptable ways of fulfilling such needs
through Smart City initiatives. The Values Attribute is part of the Smart City context and is likely to change
together with this context. A number of policy papers further elaborate and in some cases provides concrete
values to the Values Attribute. These policy inputs are described below.
ITU proposed a value framework to guide Smart City initiatives using four dimensions: 1) economy – “The
city must be able to thrive – jobs, growth, finance”; 2) governance – “The city must be robust in its ability
in administrating policies and pulling together the different elements”; 3) environment – “The city must
be sustainable in its functioning for future generations” and 4) society – the city is for its inhabitants
(the citizens)” (ITU 2014a). ITU also highlights that in traditional approaches to urban development, all
infrastructure systems are managed in silos, with little communication and information sharing among and
across government agencies and the civil society. Therefore, it recommends to adopt a holistic approach to
create multiple infrastructures, strengthen the motivation for government participation, apply technologies,
and integrate various smart infrastructure management systems, all combined with citizen collaboration (ITU
2014a).
The UK Government recommends that city authorities be open to learning from and with others, to
experiment with different approaches and business models, and to demonstrate urban performance through
citizen dashboards (UK Department for Business Innovation & Skills 2013). The Indian Government also
recommends that making city performance information available to citizens will create a strong incentive
to improving such performance, and that involving citizens in city activities and informing them about the
efforts and the reasons for such initiatives will help overcome resistance to change, facilitate civic discipline
and help carry out activities (Sridhar and Sridhar 2011).

The Drivers Attribute represents the factors that motivate, provide an impulse and enable the establishment
and implementation of Smart City initiatives. Like the Values Attribute, Drivers are part of the Smart
City context and are likely to change together with this context. A number of policy papers provide
characterization, describe approaches, and in some cases provide concrete values to this attribute. These
policy inputs are described below.
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ITU advocates that economy, governance, environment and people are four main drivers of Smart City
initiatives (ITU 2014a), it highlights that a Smart Sustainable City has sustainable urban development through
the use of digital technology without degrading the quality of life of urban citizens as its end goal.
IBM highlights the economy as the main driver due to large scale investments, business networks and
innovation-friendly environment (Dirks, Gurdgiev, and Keeling 2010). Sustainable city development to benefit
citizens, the economy and the environment is another driver (Schaefer 2011). CISCO advocates that the most
significant drivers for a Smart City is city infrastructure including energy, mobility, water, waste management
and other systems, and the main reasons for Smart City development are: deteriorating city infrastructures,
global business and economic development, charging fees, strengthening financial stability and improving
job conditions (You and Learn 2014). The CityNext initiative emphasizes safety, education and health drivers
(Microsoft 2014).
According to the UK Government, the main urban drivers are making cities more liveable and resilient,
and able to respond quickly to changes in their environment (UK Department for Business Innovation &
Skills 2013) while the Scottish Government promotes the vision of becoming a world leading digital nation
(The Scottish Government et al. 2015). Finally, the Government of India formulated a number of Smart
City drivers: 1) attracting investment and talent; 2) improving competitiveness to create jobs; 3) providing
social, environmental and financial sustainability; and 4) improving quality of life including safety, security,
inclusiveness, entertainment, public services, healthcare, education, transparency, accountability and
governance participation (Government of India 2014).

The Challenges Attribute represents the barriers and obstacles related to the establishment and
implementation of Smart City initiatives, due to the social, economic, political, etc. environment. Like Values
and Drivers, Challenges is part of the Smart City context and is likely to change together with this context. A
number of policy papers elaborate and in some cases provides concrete values to this attribute. These policy
inputs are described below.
Concerning social challenges, the fast growth of cities will give rise to significant inequalities in productivity
and income inside and across cities, and between rural and urban cities (Commission On Growth And
Development et al. 2009). As a result, policymakers will face political and ethnical tensions which must be
balanced with economic benefits. The tensions and difficulties in achieving efficient urban development,
which entails some kind of equilibrium between wage, cost of living and labor supply, lead developing
countries to resist fast urbanization, viewing it as unmanageable pathology. According to (ISO 2013a), cities
must provide quality of life to their citizens, while simultaneously dealing with the pressures of population
growth, urbanization and climate change.
Concerning environmental challenges, generation of waste is rapidly increasing in quantity and complexity
along with the urbanization growth – the solid waste will reach a peak in 2100, and collecting and disposing
such waste will have a tremendous impact on municipal budgets (Commission On Growth And Development
et al. 2009). According to the World Bank (The World Bank 2013), the carbon emissions due to urban transport
will increase exponentially as demands for private transportation in developing countries will grow. New
transport policies to provide viable alternatives to automobile transport are required, as is the need for
cities to reduce carbon emissions. Cimate change adaptation and resilience, however, are not yet integrated
in urban planning. Local government efforts towards policies to mitigate climate change and strengthen
climate action are critical. According to (ITU 2014a), urbanization adds pressure on resources and increases
consumption of energy, water, sanitation, public services, education and healthcare. As social, economic and
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environment dimensions are interconnected, urbanization will contribute to environmental degradation on

the local, regional and global scales – cities are responsible for 70% of the global gas emissions and 60%-80%
of the energy consumption.
Concerning financial, organizational and technological challenges, according to CISCO (You and Learn 2014),
funding is by far the biggest challenge of cities and the officials need to find the right financial mechanisms
for short- and long-term Smart City projects. Internal organization challenges such as the lack of cross-
departmental coordination alignment are also highlighted. The European Commission’s “Citizen Science
and Smart Cities Report” emphasizes the challenge of integrating all quantitative and qualitative data
from heterogeneous sources including Citizen Science and Smart City projects and connecting them with
analytical models as currently “there is little interoperability and reusability of the data, apps, and services
developed in each project” and given “ephemeral nature of much of the data, which disappear short after
the end of the projects” (Craglia and Eds 2014). A city is smart if it makes an optimal use of interconnected
information to optimize the use of limited resources (Dirks et al. 2010).
Concerning cross-sectoral issues, according to IBM (Schaefer 2011), policies to overcome city challenges
include: 1) reducing transport congestion; 2) improving safety by reducing crime rates and response time;
3) improving public services, education and training; 4) enhancing the provision of healthcare; 5) reducing
capital and operational expenses; 6) increasing the use of digital technology and 7) ensuring security and
resilience across systems. According to the UK Government (UK Department for Business Innovation & Skills
2013), some policy recommendations to address city challenges include: 1) restructuring the economy –
economic growth and resilience are the main priorities for city authorities; 2) growing city infrastructure in
integrated ways to sustain urban population growth and its pressure on transport systems and housing; 3)
improving energy efficiency and reducing carbon emissions while assuring acceptable security and price
levels; 4) supporting the shift toward online service provision, shopping and entertainment; 5) supporting the
needs of the aging population and how such needs are fulfilled on the city levels; and 6) providing cities with
more flexibility to charging local fees and business rates, in addition to receiving government grants to be
able to respond to challenges.

The Risks Attribute represents possible occurrence of undesirable and potentially damaging consequences
of Smart City initiatives and how such consequences could be avoided, minimized or managed. Like Values,
Drivers and Challenges, the Risks Attribute is part of the Smart City context and is likely to change together
with this context. A number of policy papers further and provide values to this attribute. These policy inputs
are described below.
According to the Commission on Growth and Development (Commission On Growth And Development et
al. 2009), the market failures due to inefficient production, transit congestion and overcrowded places is a
major risk which should be addressed through technological, institutional and policy changes. Regardless
of their development levels, cities are vulnerable to disasters because of concentrated populations and they
need disaster management to deal with the risk and impact of natural disasters (ITU 2014a). The World Bank
highlights severe impact of climate change on coastal cities (The World Bank 2013). CISCO points out that
the top risk to Smart City development is funding and cities should be aware of existing funding mechanisms
and find innovative funding mechanisms (You and Learn 2014). The UK Government identified a set of risks to
Smart City public service delivery: information and coordination failure; lack of proactive approach; inclusivity
of public service delivery; fear of change and lack of trust in data privacy and system integrity; and proposed
an integrated way to address them (UK Department for Business Innovation & Skills 2013).
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The Regions Attribute represents how a city’s Smart City initiatives are informed by its history and unique
path to development, and how they could be benchmarked against other cities in the region. Like Values,
Drivers, Challenges and Risks, the Regions Attribute is part of the Smart City context and likely to change
together with it. A number of policy papers elaborate and provide values to this attribute. These policy inputs
According to (Commission On Growth And Development et al. 2009), while the economic development of
cities depend on some global facts that affect all countries/cities, each country/city has its own geography,
institutions, political conditions and local economic conditions that determine the set of policies that should
be defined for solving problems and promoting productivity and prosperity. With globalization, some cities
experience rapid growth and others are left behind, which highlights the importance of geography such as
resource endowments and proximity to rivers and ports, the role of the density of human interactions for
economic development and growth in regions, and threshold effects, i.e. avoiding the largest city in a country
becoming too large relative to the others and absorbing all economic growth. However, smaller cities present
considerable heterogeneous capabilities, so local policies should be aligned with national agendas. Taking
advantage of geography and human density may increase city productivity.
According to the European Policy Department (Manville et al. 2014) and its analysis of EU’s Smart City
initiatives and to what extent they are aligned with city development goals, innovation plans, and Europe
2020 targets, the most common Smart City initiatives are associated with smart environment at 33% and
smart mobility at 21%, while the initiatives related to economy, governance, living and people represent
only 10% of the Smart City initiatives. The analysis highlights that, in general, Smart City initiatives are
aligned with city development goals, innovation plans and the overarching Europe 2020 targets. However,
characteristics of such initiatives reflect the actual situation of the city or country, while the European strategy
serves to only stimulate local and national actions. Each Smart City initiative has its unique flavor, and
involves the participation of local, regional or national governments, the private sector and society, albeit
with different weights and influences.

The Technologies Attribute represent the presence of disruptive digital technologies, how they can generate
public value, and what is required to apply them in the Smart City context. Unlike previous attributes, the
Technologies Attribute is not part of the Smart City context, but an input to Smart City transformation. A
number of policy papers further elaborate and provide concrete values to this attribute. These policy inputs
According to ITU (ITU 2014a), the technology potential in Smart City initiatives? is reflected in three main
city dimensions: 1) environment and sustainability; 2) city-level services; and 3) quality of life. The basic city
infrastructure will be equipped with advanced technologies including: smart energy, smart buildings, smart
transportation, smart water, smart waste, smart physical safety and security, smart health care, and smart
education. Some examples of technology uses include: generating information and knowledge sharing,
forecasting behaviors and integrating systems, with data prediction, analytics, big data, open data, Internet of
Things, data accessibility and management, data security, mobile broadband, ubiquitous sensor networks, all
becoming integrated parts of the Smart City infrastructure.
The role played by digital technology in city sustainability is crucial due to aggregation and sharing of
information and knowledge on digital platforms, allowing to better understand how city functions in terms of
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consumption, services and social behavior, and allowing to define policies aimed at improving the quality of
urban life. The digital infrastructure is the center of a Smart City, orchestrating interactions and integrating all
systems together.
According to IBM, Smart City technology should be used for: 1) collecting and managing information, 2)
aggregating and analyzing data and 3) advancing analysis to optimize system behaviors (Dirks et al. 2010).
In turn, CISCO recommends as the top five Smart City technologies: communication networks; intelligent
infrastructures; computation, data storage and data centers; data analysis; and cyber security (You and Learn
2014). The UK Government recommends building intelligent infrastructure equipped with smart systems and
Internet of Things, to enable data access to service providers to manage service delivery and inform about
strategic investment needs, for instance, if the city transport is prepared to cope with peak hours demands
(UK Department for Business Innovation & Skills 2013). The Government of India recommends the use of
clean technologies that use renewable materials and energy to reduce environmental footprint (Government
of India 2014).

The Tools Attribute represents various conceptual, technical and methodological guides and instruments,
many available on digital platforms, to support planning and implementation of Smart City initiatives. Like
the Technologies Attribute, the Tools Attribute is an input to Smart City transformation. A number of policy
papers further elaborate and provide concrete values to this attribute. These policy inputs are described
below.
ITU recommends two Smart City tools: ITU-T “Key Performance Indicators in Smart Sustainable Cities” to
measure Smart City performance (ITU 2014b) and SSC “A Smart Sustainable City” (ITU 2014a). UN-Habitat
recommends the use of the “City Prosperity Index” to measure economic growth (UN-HABITAT 2013). ISO
recommends the use of two Smart City standards: “ISO 37120 – Sustainable Development of Communities
– Indicators for City Services and Quality of Life” and “ISO 37101 - Sustainable Development of Communities
– Management Systems – Requirements with Guidance for Resilience and Smartness” (ISO 2014) to help
develop more efficient, safe, sustainable and reliable Smart Cities (ISO 2013b). IBM recommends the use
of four Smart City tools: Smart City Assessment, Smarter City Maturity Model, Smarter City Actionable
Business Architecture and Municipal Reference Model (Schaefer 2011). Microsoft recommends the CityNext
Assessment and TrusteGov tools to measure the readiness of a city (Microsoft 2014). The Government of
India recommends three Smart City tools: Citizen Reference Framework, Smart City Development Plan and
Environmental Sustainability Plan (Government of India 2014).
The European Policy Department (Manville et al. 2014) analyzes six dimensions addressed by Smart City
initiatives pursued by European cities: Smart Governance, Smart People, Smart Living, Smart Mobility, Smart
Economy and Smart Environment. For each dimension, the implementation should include policies, norms
and standards; the study shows that none of the investigated initiatives successfully addressed the six
dimensions, e.g. the very successful Amsterdam Smart City initiative addressed almost 3.5 dimensions.
According to (Whyte 2014), the Ministry of Industry and Information Technology (MIIT), National Development
and Reform Commission (NDRC), the Ministry of Housing and Urban-Rural Development (MOHURD) and other
departments of the Central Government in China introduced relevant regulations to standardize Smart City
development in China. Since 2011, MIIT created a number of Smart City implementation programs, such as
the 12th Five-year Plan for the Development of Information Security Industry, the 12th Five-year Plan for the
Development of Internet of Things and the 12th Five-year Plan for the Development of e-Commerce. Another
initiative by NDRC, MIIT, the Ministry of Science and Technology, the Ministry of Public Security, the Ministry of
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Finance, the Ministry of Land and Resources (MOHURD) and the Ministry of Transport developed a document
“Guiding Opinions on Promoting the Healthy Development of Smart Cities”, and MOHURD released in 2012
a new measurement tool for the administration of National Smart Cities and the Pilot Index System for
National Smart Cities (District and Towns) and started its application to pilot cities.

The Approaches Attribute represents the fundamental decisions, supported by practical, methodological or
even philosophical arguments, concerning how Smart City transformation will be planned and conducted.
Unlike Technologies and Tools, the Approaches Attribute is not part of inputs to Smart City transformation,
but part of the transformation itself. A number of policy papers further elaborate and provide concrete values
to this attribute. These policy inputs are described below.
Concerning top-down approaches, according to the World Bank (Commission On Growth And Development
et al. 2009) (The World Bank 2013), the investments in infrastructure will be locked in the next years and
therefore cities, particularly in developing countries in fast urbanization rates must as soon as possible adopt
sustainable development policies. The UK Government (UK Department for Business Innovation & Skills
2013) recommends another top-down approach to supporting Smart City development through integrated
solutions, national digital platform for businesses, and citizen centric public service delivery. Yet another top-
down approach is by the European Policy Department (Manville et al. 2014) which recommends that public
authorities apply assessment frameworks to measure Smart City solutions; that Smart City strategies should
be explicit, specific, measurable, achievable, realistic, time-dependent and aligned with the Europe 2020
targets; and that Smart City solutions include: 1) smart cycling plans, 2) integrated multi-modal transport,
3) smart traffic flow system, 4) Smart City lighting, 5) smart building technology and management, 6) smart
open services platforms, 7) single access points for government services and 8) local integrated sustainability
initiatives.
A bottom-up approach for the EU, according to (CASI 2014), includes the following most relevant Smart
City policy actions: 1) local authorities need specialized knowledge to define sound and efficient strategies
and action plans; 2) local authorities need reliable information for assessing the achievement of local,
national and regional (EU) targets in energy, governance, citizenship, culture and other areas; 3) the needs
and opinions of citizens, companies, research community and other stakeholders should be considered
for defining pertinent strategies; 4) two crucial features for stakeholder participation are enhanced public
engagement and interdisciplinary cooperation of social actors; 5) experimentation with new solutions
and innovations in specific urban conditions is encouraged for replication and deployment of solutions
in different cities; and 6) sound communication of best practices and successful Smart City measures
are needed for experience sharing. Another bottom-up approach, by IBM, is to prioritize investments in
core systems such as transport, government services and education, public safety, public health, energy,
environmental sustainability and urban planning (Dirks et al. 2010).
According to (Whyte 2014) which includes a study of Smart City trends and policies and a review of Chinese
and European Smart City projects: 1) the concept of Smart City is implemented differently by different cities,
from individual traffic solutions, through waste management solutions, to integrated city-wide services; 2)
there is no single set of recommendations on how to “get smarter” for any city; 3) it is possible to offer a set
of principles applicable to any city; 4) becoming a Smart City is a process with no definite end state; and 5)
defining a roadmap for continuous step-by-step improvements is possible. These recommendations can be
both applied top-down and bottom-up.
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The Stakeholders Attribute represents all parties, including public, private and voluntary sectors with interest
and concern in Smart City initiatives and their progress and outcomes. Like the Approaches Attribute, the
Stakeholders Attribute is part of the Smart City transformation. A number of policy papers further elaborate
and provide concrete values to this attribute. These policy inputs are described below.
The World Bank highlights the complexity of the city metabolism and interactions between government,
citizens, businesses and other actors, and recommends the promotion of cooperative Smart City networks to
achieve sustainable futures with private and public sectors contributing to sustainable policies and incentives
to guide private activities, generate innovation and share information (The World Bank 2013). To ensure urban
resilience, multi-sectoral partnerships involving public, private and community participation are needed.
While public-private partnerships increase the provision of new public services, policies and regulations that
protect the interests of citizens and investors must be created.
The Indian Government advocates public-private partnerships to transfer innovation and efficiency from the
private to the public sectors. The involvement of the private sector in public services delivery enables higher
resource optimization (Government of India 2014).

The Governance Attribute represents how the Smart City government operates, how it manages public funds,
how it delivers public infrastructure and services, how it supports sustainable city development, and how
it engages its citizens in decision-making processes. Like the Approaches and Stakeholders Attributes, the
Governance Attribute is part of Smart City transformation. A number of policy papers further elaborate and
provide concrete values to this attribute. These policy inputs are described below.
According to (Commission On Growth And Development et al. 2009): 1) when financial and technical capacity
is scarce, governments should prioritize infrastructure investments and service improvement; 2) differences
between national and local governments slow down the transformation of local governance structures and
policies to best suit city growth; 3) urban transformation requires politics, social norms, institutional changes
and strong financial systems; 4) while central governments should ensure labor mobility and internal trade
and better infrastructure, local governments should focus on quality of life; the tensions between central and
local government objectives include labor promotion and job creation; and 5) in developing countries, urban
policies generally aim at improving public infrastructure and limiting the flow of people from rural areas to
crowded cities.
According to the World Bank, the solution to Smart City governance lies in institutions and their interactions,
and citizens are emerging as a crucial stakeholder in the governance of Smart Cities (The World Bank
2013). Specific governance policy recommendations include: 1) stimulate continuous improvements in
accountability, transparency and good governance; 2) develop policies to increase energy efficiency and
promote renewable energy for buildings and transport; 3) encourage the creation of compact and efficient
cities through regulations and incentives; 4) build strong partnerships between public and private sectors
and the society to address multi-sectoral policies for sustainable development; 5) build capacity in local
governments and enable national-level policies to achieve sustainable cities; 6) build transnational municipal
networks to allow global city-to-city collaborations to develop innovative approaches; and 7) ideas, tools,
metrics, etc. to build sustainable cities do not themselves create such cities.
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The UK Government promotes five kinds of Smart City policies: 1) encourage and empower city authorities
to develop a city vision and grow leadership to provide solutions to city problems; 2) promote, give access
to and share open data and develop open data standards; 3) execute programs to develop Smart City
technologies and demonstrate their efficiency; 4) execute departmental programs to encourage the use of
new approaches and technologies, and transform both services delivered and costumer behavior; and 5)
participate in EU funding programs (UK Department for Business Innovation & Skills 2013).
According to (Microsoft 2014), Smart City policies recommendations include: 1) identifying mayor perceptions,
i.e. political agenda and project alignment; 2) self-diagnosis, i.e. evaluating government situation, share
the vision, and implement management systems; 3) action plans, i.e. plan and execute local government
programs and assess their performance; and 4) government plans, i.e. revise action plans based on
performance, propose and build a digital agenda, and align political plans with citizen needs.
According to the Indian Government (Government of India 2014): 1) apply a governance approach based on
incentives rather than enforcement; 2) broke down the work into silos with institutional integration; and 3)
enable citizen participation in governance processes through by making government information available
online and using social media.

The Maturity Models Attribute represents the advancement of Smart City development along a series of
discrete maturity stages, the achievement of higher stages representing a significant advancement compared
to the lower stages. Like the Approaches, Stakeholders and Governance Attributes, the Maturity Models
Attribute is part of Smart City transformation. A number of policy papers further elaborate and provide
concrete values to this attribute. These policy inputs are described below.
According to ITU (ITU 2014a), determining Smart City maturity requires defining various smartness and
sustainability attributes to be part of Smart City metrics and references points. According to the World
Bank (The World Bank 2013), maturity should examine urban metabolism, i.e. patterns of production
and consumption, rather than traditional ecological footprint. Such analysis, although it needs many
assumptions, captures economic growth, urbanization pace and gas emissions. While all cities should
measure city operations, environment and social data, standardized data is needed to compare cities. In
addition to maturity, cities should also measure resilience. According to IBM (Schaefer 2011), Smart City
maturity should be measured in terms of improvements in quality of life and economic growth through the
use of digital technologies.
The ISO standard “ISO 37120 – Sustainable Development of Communities – Indicators for City Services and
Quality of Life” provides an assessment tool to measure the sustainability of Smart City projects, including
targets and benchmarks to assist policymakers and city managers in their activities, and a set of indicators
to measure city performance in different areas: economy, e.g. youth unemployment rate; education, e.g.
percentage of female school-aged population enrolled in schools; energy, e.g. energy consumption of public
buildings per year; environment, e.g. greenhouse gas emissions measured in tons per capita; finance, e.g.
tax collected as a percentage of tax billed; fire and emergency response, e.g. number of firefighters per
100,000 population; governance, e.g. voter participation in the last municipal election; health, e.g. average
life expectancy; recreation, e.g. square meters of public indoor recreation space per capita; safety, e.g.
crimes against property per 100,000 population; shelter, e.g. percentage of city population living in slums;
solid waste, e.g. percentage of the city’s solid waste that is recycled; telecommunication and innovation,
e.g. number of Internet connections per 100,000 population; transportation, e.g. kilometers of high capacity
public transport system per 100,000 population; urban planning, e.g. green areas in hectares per 100,000
65
population; wastewater, e.g. percentage of city population served by wastewater collection; and water and
sanitation, e.g. total domestic water consumption per capita.
According to (Whyte 2014), the “Smart City Staircase Roadmap towards Maturity” includes five maturity
levels: 1) not yet addressed; 2) basic; 3) average; 4) more advanced; and 5) state-of-the art. The roadmap is
based on two principles: 1) no leapfrogging – due to managerial, technological and financial capacity and
excessive pressure on many city systems and functions putting normal day-to-day operations at risk, it is not
possible to advance more than one step at a time; and 2) no isolated advances – it is counter-productive
to advance one characteristic while neglecting others although not all characteristics must have the same
level of maturity and the stakeholders should define and agree on priority areas. The roadmap identifies
eight areas including features to be achieved at each stage and some policy recommendations: 1) strategy
– ensuring integrated city planning, looking beyond the horizon and using modern management tools; 2)
stakeholders – pursuing active customer engagement and seeking feedback and opinions from employees;
3) governance – aligning organizational structure with Smart City vision, and promoting public participation;
4) funding – developing sustainable funding plans using scenario planning; 5) value assessment – applying
rational planning and analysis tools and utilizing private sector know-how; 6) business models – allowing for
creativity and clearly defining business model parameters; 7) technology infrastructure – defining technology-
neutral infrastructure targets, defining strategic focus, using open standards and open data, and defining a
policy framework to facilitate modernization; and 8) services – prioritizing services, creating service platforms,
and collaborating with other cities.

The Innovations Attribute represents the capacity of a Smart City for creating and realizing new ideas,
processes, services, etc. around the use of digital technologies to address existing needs or utilize new
opportunities and create an impact on the city. Unlike the Approaches, Stakeholders, Governance and
Maturity Models that belong to Smart City transformation, the Innovations Attribute belongs to Smart City
outcomes. A number of policy papers elaborate and provide concrete values to this attribute. These policy
inputs are described below.
According to ITU (ITU 2014a), digital technology and tools can provide innovative, eco-friendly and
economically viable solutions for Smart Cities. The innovations could be advanced, e.g. in the form of
efficient water management based on real-time information exchange through sensors, public transport
systems relying on GPS information, environmental solutions based on quality of air and electromagnetic
field measurement, etc.
The UK Government (UK Department for Business Innovation & Skills 2013) recommends that its cities
adapt their strategies to the current city challenges and to innovate in the service delivery, in particular by:
1) resorting to service outsourcing; 2) integrating services both at the back office and at the front office; 3)
online service delivery; and 4) access to open data to enable the development of new services and citizens be
informed about city operations.
According to IBM (Dirks et al. 2010), the economic growth and city competitiveness depend deeply on the
skills of citizens and innovative capacity of the city economy. Bases on that, IBM recommends the policies
for: 1) attracting international talent with quality of life within the city; 2) developing local talent through
education and training; 3) investing in education infrastructures; 4) enhancing and deploying citizen skills
based on demand and changes in the labor force; and 5) trying to maintain the local talent to avoid brain
drain. IBM also recognizes the importance of identifying the strengths of a city to attract skills, knowledge and
creativity, and Smart City strategies to take advantage of these strengths.
66

The Benefits Attribute represents a range of positive outcomes obtained by the city and its various
stakeholders due to its transformation into a Smart City. Like the Innovations Attribute, the Benefits Attribute
belongs to Smart City outcomes. A number of policy papers elaborate and provide values to this attribute.
These policy inputs are described below.
According to (ITU 2014a), transforming cities with digital technologies allows more efficient management of
resources and infrastructures, green environment, smart governance and higher quality of life for citizens.
Furthermore, an innovative Smart City not only improves quality of life, but optimizes city operations, services
and competitiveness, while ensuring the economic, social and environmental sustainability. According to
(The World Bank 2013), a resilient Smart City has the capacity to adapt and reorganize itself in response to
external shocks, and continue to function. Indeed, changes in resilient cities caused by external shocks can
create opportunities for innovation. According to the European Commission (Craglia and Eds 2014), Smart
Cities offer the best quality of life and the lowest use of resources.
IBM highlights that investments in Smarter City’s infrastructure result in cost savings and increase the
efficiency of city operations, putting the city in a good position for long-term economic growth (Dirks et
al. 2010). According to CISCO, municipalities worldwide are trying to improve their infrastructure and be
more attractive to businesses and investors through Smart City initiatives (You and Learn 2014). According
(Microsoft 2014), Smart City initiatives bring benefits including: 1) reducing error margins, enhancing
cooperation and speeding up service delivery; 2) engaging citizens through mobile and social applications;
and 3) accelerating access to safe digital solutions, e.g. the cloud, and faster response times.
The UK Government argues that a Smart City brings together infrastructure, human capital, communities,
institutions and technologies to create sustainable economic development and a better environment for
citizens (UK Department for Business Innovation & Skills 2013). According to (Government of India 2014),
a Smart City should offer: high quality of life, e.g. affordable housing; efficient social and institutional
infrastructure; quality water supply; clean air; quality education; cost-efficient healthcare; security;
entertainment; sports; robust high speed connectivity; and fast and efficient urban mobility; while reducing
the need for travel through online services, thus reducing congestion, pollutants and energy use.
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6. Case Study Development
Complementing research and policy literature reviews in Sections 4 and 5 of this report, this section focuses
on the development of 21 real-life case studies of Smart Cities for Sustainable Development, selected among
119 relevant initiatives from around the world. The section starts with data collection process in Section 6.1,
followed by the quantitative analysis of the 119 initiatives in Section 6.2, followed by the qualitative analysis
of 21 fully developed case studies in Section 6.3. The quantitative analysis is based upon 7 case study-specific
aspects different from those applied in the quantitative analysis conducted in Sections 4 and 5, while the
qualitative analysis is based upon the same 13 attributes as applied in Sections 4 and 5, derived from the
project’s terms of reference and further studies.

The aim of the data collection process was to identify relevant initiatives to assess the state of practice in
Smart Cities for Sustainable Development and identify possible case studies. The data process was divided
into three steps: 1) Identifying Smart City for Sustainable Development initiatives from around the world and
creating a repository of examples to capture the state of practice in the area; 2) Selecting initiatives from the
repository and documenting them as case studies; and 3) Selecting relevant case studies and interviewing
expert involved with them to gain access to first-hand knowledge and experience.
The following sections explain each step of this process, including Smart City initiatives in Section 6.1.1,
the development of such initiatives into case studies in Section 6.1.2 and the organization of interviews
concerning selected case studies in Section 6.1.3.
6.1.1. Smart City Initiatives

Three data sources were used to identify Smart City initiatives: 1) the case studies identified through the
research literature review conducted in Section 4; 2) the case studies developed by Smart City policy
organizations identified in Section 5; and 3) the case studies known to the researchers conducting this work.
In total, 119 Smart City initiatives were identified from these sources, included in the repository and analyzed
quantitatively: 46 were identified through the research literature review; 61 through Smart City policy
organizations; and 12 were known to the researchers. All 119 initiatives are listed in Appendix C.1 of this
report, and the results of quantitative analysis of these initiatives are presented in Section 6.2.
68
6.1.2. Case Studies

The case studies were selected among the 119 identified Smart City initiatives based on the following criteria:
1) relevance to developing countries – given the focus of the study, the researchers decide that at least 80%
of the case studies should be from developing countries; 2) richness of information – a Smart City initiative
should be documented with enough detailed information to be selected as a case study; and 3) balanced
geographical distribution – the case studies should be selected from various regions in the world.
To gather all possible information related to a case study, a template document was created. The entire
Template is included in Appendix C.2, and its structure is described as follows:
1. Identifier – This section includes information about the identifier of the case study, the name of the
initiative and the country where it was developed. It also contains information about the structure of
the whole template.
2. Sources – This section provides information about: 1) the initiative described – name and case; 2) the
survey – the major sources of information used to carry out the survey including URLs, descriptions,
highlights and comments; and 3) the surveyor – who carried out the survey, who revised the result and
when these actions were done.
3. Who – This section includes information about the institution and its partners responsible for
conducting the initiative. For each institution, the template includes: 1) its name; 2) whether the
institutions is a founder of the initiative; 3) the role played by the institution in the initiative, such as
developer, planner, implementer of technology infrastructure and others; and 4) the sector where the
institution belongs such as government, industry, academia, non-government, etc.
4. Where and when – This section includes information about the location, i.e. the country, province, city
and region where the initiative was conducted, and when.
5. What – This section includes information about the initiative itself: 1) the background information
about the city where the initiative was conducted; 2) the main concepts underpinning the initiative,
such as digital city, intelligent city, knowledge city, eco city, ubiquitous city or smart city; 3) the aim of
the initiative; 4) the main innovations brought in by the initiative; 5) the lessons learnt; and 6) any other
information.
6. Why – This section includes the rationale for the initiative, and which dimensions it contributes
to: 1) economic development; 2) governance development; 3) mobility; 4) environment; 5) social
development including social and human capital; and 6) quality of life. It also collects data about the
benefits and values promoted by the initiative.
7. Implementation – This section documents how the initiative was implemented: 1) whether top-down,
i.e. government-driven or bottom-up, i.e. citizens-driven; 2) governance model; 3) maturity stages; 4)
challenges; 5) risks; and 6) technologies.
In total, 21 initiatives were developed and documented as full case studies: 3 from Africa, 8 from the
Americas, 6 from Asia and 4 from Europe. The identification, city, country and region of each case study are
shown in Table 17 while details are included in Appendix C.3.
6.1.3. Interviews
Among 21 case studies, 11 were selected for interviews with experts or practitioners participating in or
leading the associated initiatives. The experts or practitioners were contacted by email and sometimes by
phone. Among 11 contacts, 6 interviews were conducted as showed in Table 17 below. Appendix C.4 presents
the entire interview protocol including questions about the local context, changes introduced, challenges,
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risks, governance, and other comments concerning the initiatives in question, and Appendix C.5 includes the
transcripts of the interviews including answers to these questions.
Table 17: Smart City Case Study and Interview Selection

ID CITY COUNTRY REGION SELECTED INTERVIEWED
ID001 Bangalore India Asia No No
ID002 Cyberjaya Malaysia Asia No No
ID003 Eko Atlantic City Nigeria Africa No No
ID004 Konza Kenya Africa No No
ID005 Petronia Ghana Africa Yes No
ID006 Singapore Singapore Asia Yes Yes
ID007 Ho Chi Minh Vietnam Asia Yes No
ID008 Mexico City Mexico Americas Yes No
ID009 Montevideo Uruguay Americas Yes Yes
ID010 Bogotá Colombia Americas Yes Yes
ID011 Medellin Colombia Americas Yes Yes
ID012 Curitiba Brazil Americas Yes Yes
ID013 Barcelona Spain Europe Yes No
ID014 Skolkovo Russia Europe Yes No
ID015 Amsterdam Netherlands Europe No No
ID016 Seattle United States Americas No No
ID017 New York United States Americas No No
ID018 Guadalajara Mexico Americas No No
ID019 Hong Kong China Asia No No
ID020 Tianjin China Asia No No
ID021 Guimarães Portugal Europe Yes Yes

The quantitative analysis of the 119 identified Smart City initiatives is carried out along 5 case study-
specific aspects and the findings are included in the corresponding sections: dimensions – Section 6.2.1,
organizations – Section 6.2.2, countries – Section 6.2.3, types – Section 6.2.4 and approaches – Section 6.2.5.
The five aspects are different than those used in the quantitative analysis of the research and policy literature
reviews in Sections 4 and 5.
6.2.1. Aspect 1 – Dimensions

The Dimensions Aspect analyzes the objectives and nature of Smart City initiatives, i.e. whether they advance
the Smart People, Smart Living, Smart Economy, Smart Mobility, Smart Environment, or Smart Governance
dimensions of a Smart City. According to Figure 43, the dimensions most often covered by the Smart City
initiatives are: Smart Living at 25%, followed by Smart Environment at 21%, Smart Economy at 19%, Smart
Mobility at 13%, Smart Governance at 13%, and Smart People at 9%.
70
25% 19%
Smart Economy
13% Smart Governance

9% Smart Mobility
Smart Environment
13%
21% Smart People
Smart Living
Figure 43: Case Study Quantitative Analysis, Aspect 1 – Dimensions
The developing-developed country comparison, depicted in Figure 44, shows that Smart Living is the
most common dimension of Smart City initiatives in developing countries, with 38 versus 34 initiatives in
developing and developed countries respectively, followed by Smart Economy with 32 versus 22 initiatives,
Smart Environment with 27 versus 35 initiatives – the only dimension where developed countries have more
initiatives than developing countries, Smart Mobility with 21 versus 17 initiatives, Smart Governance with 20
versus 17 initiatives, and Smart People with 13 initiatives each.
40 38
35
35 34
32
30
27
25
22
21
20
20
17 17
15 13 13
10
0
Smart Living Smart Economy Smart Environment Smart Mobility Smart Governance Smart People
Developing Countries Developed Countries
Figure 44: Case Study Quantitative Analysis, Aspect 1 – Dimensions and Development
71
In terms of the number of dimensions covered by individual initiatives, 40% of the initiatives cover one
dimension, 24% cover two dimensions, and 12%, 9%, 7% and 8% cover three, four, five and six dimensions
respectively. The percentages are depicted in Figure 45.
8% 1 dimension
7%
9% 40%
2 dimensions
12%
3 dimensions
24%
4 dimensions
5 dimensions
6 dimensions
Figure 45: Case Study Quantitative Analysis, Aspect 1 – Multiple Dimensions
The comparison of the multi-dimensionality of Smart City initiatives between developing and developed
countries is depicted in Figure 46. In general, there are more single-dimensional initiatives in developed
countries (27) compared to developing countries (20) but there are more multi-dimensional initiatives in
developing countries (38) than in developed countries (33). Specifically, 16 versus 12 initiatives with two
dimensions, 5 versus 9 initiatives with three dimensions, 8 versus 3 initiatives with four dimensions, 2 versus 6
initiatives with five dimensions and 7 versus 3 initiatives with all six dimensions.
100%
90%
3 3
80% 12
70% 27
9
6
60%
50%
40%
8 7
30% 16
20% 20
5
2
10%
0%
1 dimension 2 dimensions 3 dimensions 4 dimensions 5 dimensions 6 dimensions
Figure 46: Case Study Quantitative Analysis, Aspect 1 – Multiple Dimensions and Development
72
6.2.2. Aspect 2 – Organizations

The Organizations Aspect determines the type of organizations – government, industrial or non-governmental
– responsible for implementing Smart City initiatives. As depicted in Figure 47, among 164 organizations
involved, 109 (66%) are government organizations, 31 (19%) are industrial organizations and 24 (15%)
are non-governmental organizations. Comparing developing and developed countries, the numbers of
government organizations are roughly the same for both types of countries (53 versus 56), and the same
for industrial organizations (15 versus 16), but the number of non-governmental organizations in developed
countries (16) doubles the same number in developing countries (8).
120
109
100
80
60 56
53
40
31
24
20 15 16 16
8
0
Total Developing Developed
Government Industry NGO
Figure 47: Case Study Quantitative Analysis, Aspect 2 – Organization Types
Figure 48 depicts the type of sectoral or multi-sectoral partnerships responsible for conducting Smart
City initiatives. Most of the initiatives, i.e. 85 or 71% were performed by single-sector organizations: 76
by government, 4 by industrial, and 5 by non-governmental organizations; 23 or 19% by two-sectoral
partnerships including government-industry, government-NGO or industry-NGO partnerships and only 11 or
9% by the partnerships involving all three sectors. The figure also compares multi-sectoral partnerships taking
place in developing and developed countries, with double the number of government-industry partnerships
in developing countries, i.e. 10 versus 5, and less than half the number of three-sectoral partnerships in
developing countries, i.e. 3 versus 8.
73
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Government only 39 37
2 2
Industry only
NGO only 4 1
Government-Industry 10 5
Government-NGO 1 6
0 1
Industry-NGO
Government-Industry-NGO 3 8
Figure 48: Case Study Quantitative Analysis, Aspect 2 – Multi-Sectorial Partnerships
6.2.3. Aspect 3 – Countries

The Countries Aspect determines where the Smart City initiatives were conducted. In total, the 119 Smart
City initiatives were hosted by 49 countries and territories. As depicted in Figure 49, the largest number of
initiatives came from the USA (11), followed by the Republic of Korea (8) and China (6), followed by Germany
and the UK at 5 initiatives each.
74
0 2 4 6 8 10 12
USA 11
Republic of Korea 8
China 6
Germany 5
UK 5
Canada 4
Ghana 4
Japan 4
Kenya 4
Netherlands 4
Russia 4
Spain 4
Brazil 3
Denmark 3
Finland 3
India 3
United Arab Emirates 3
Belgium 2
Colombia 2
France 2
Ireland 2
Israel 2
Malaysia 2
Mexico 2
South Africa 2
Sweden 2
Algeria 1
Argentina 1
Australia 1
Austria 1
Chile 1
Congo 1
Estonia 1
Greece 1
Hungary 1
Italy 1
Jamaica 1
Lithuania 1
Malta 1
Mozambique 1
Nigeria 1
Portugal 1
Rwanda 1
Saudi Arabia 1
Singapore 1
Taiwan 1
Tanzania 1
Uruguay 1
Vietnam 1
Figure 49: Case Study Quantitative Analysis, Aspect 3 – Countries
About half of the initiatives, i.e. 59 or 50% are from developing countries and another half, i.e. 60 or 50%
from developed countries. Concerning regions, according to Figure 50, the largest number of initiatives were
conducted in Europe (37%), followed by Asia Pacific (28%), Africa (13%), North America (13%) and Latin
America and the Caribbean (9%). Among 16 initiatives in Africa, 6 are from East Africa, 5 from West Africa, 3
from Southern Africa and 1 each from North and Central Africa.
75
Europe
11
15 Asia Pacific
44
16
Africa
33
North America
Latin America and

Caribbean
Figure 50: Case Study Quantitative Analysis, Aspect 3 – Regions
6.2.4. Aspect 4 – Types

The Type Aspect determines if an initiative concerns Smart City planning or implementation. As shown in
Figure 51, planning-type initiatives in developing countries exceed those in developed countries (38 versus
32) countries, while implementation-type initiatives in developed countries exceed those in developing
countries (28 versus 19).
40 38
35 32
30 28
25
19
20
15
10
5
0
Planning Type Implementation Type
Figure 51: Case Study Quantitative Analysis, Aspect 4 – Planning versus Implementation
6.2.5. Aspect 5 – Approaches

The Approach Aspect determines the approach adopted to conducting a Smart City initiative, whether top-
down (government-led) approach or a bottom-up (citizen-driven) approach. According to Figure 52, top-
down initiatives are more frequent in developing countries (52) compared to developed countries (45) while
bottom-up initiatives are more frequent in developed countries (8) compared to developing countries (3).
76
60
52
50 45
40
30
20
8
10 3
0
Top-down Approach Bottom-up Approach
Figure 52: Case Study Quantitative Analysis, Aspect 5 – Top-down versus Bottom-up

Following the quantitative analysis of all 119 Smart City initiatives, this section presents the qualitative
analysis of the 21 initiatives selected among them and developed into full Smart City case studies. The
analysis generally aimed at establishing how the case studies address each of the 13 Smart City Attributes
derived from the project’s terms of reference and further study, the same set of Attributes applied to analyze
research and policy literature reviews in Sections 4 and 5. The result are outlined in subsequent sections:
1. Values – Section 6.3.1;
2. Drivers – Section 6.3.2;
3. Challenges – Section 6.3.3;
4. Risks – Section 6.3.4;
5. Regions – Section 6.3.5;
6. Technologies – Section 6.3.6;
7. Tools – Section 6.3.7;
8. Approaches – Section 6.3.8;
9. Stakeholders – Section 6.3.9;
10. Governance – Section 6.3.10;
11. Maturity models – Section 6.3.11;
12. Innovations – Section 6.3.12; and
13. Benefits – Section 6.3.13.
The analysis was carried out with support from the spreadsheet tool Excel developed by Microsoft and the
mind mapping and brainstorming tool XMind developed by XMind Ltd.

The analysis of the 21 case studies identified 44 values underpinning Smart City initiatives. The values are
organized into ten categories depicted in Figure 53: Quality of Life (1 value); Economic (2 values),; Regional
(3 values); City Attributes (5 values); Social (10 values); Governance (4 values); Environment (1 value); Human
77
Capital (5 values); and Infrastructure (6 values); and Services (7 values). The full list of values is included in
Table 18.
Quality of Life
Economic Environment
Region Human Capital
Value
City Attributes Infrastructure
Social Services
Governance
Figure 53: Case Study Qualitative Analysis, Attribute 1 – Values Conceptual Map
Table 18: Case Study Qualitative Analysis, Attribute 1 – Instances of Values

ID TYPE DESCRIPTION
VA1 Environment Sustainable environment
VA2 Human Capital Connected learning
VA3 Human Capital Collaboration for human capacity-building
VA4 Human Capital Knowledge –transfer
VA5 Human Capital Entrepreneur culture
VA6 Human Capital Do-it-yourself approach
VA7 Infrastructure Recreation and relaxation rooms
VA8 Infrastructure Efficient energy management system
VA9 Infrastructure Smart buildings
VA10 Infrastructure Smart waste management
VA11 Infrastructure Show-room of Africa natural resources for investors
VA12 Infrastructure Enhanced quality of public transport
VA13 Services Smart parking
VA14 Services Connected cafes
VA15 Services Safety and security systems in public spaces
VA16 Services Access to a remote expert
VA17 Services Eco-labelling for products
VA18 Services Innovative solutions
VA19 Services Creative solutions
VA20 Governance Citizens’ voice
VA21 Governance Consensual decision-making
78
VA22 Governance Empowered participation
VA23 Governance Co-creation of solutions
VA24 Social Promotion of “common” cultural values
VA25 Social Inclusive society
VA26 Social Common collective goal for the society
VA27 Social Sustainable consumption
VA28 Social Equal and fair society
VA29 Social Honest behavior
VA30 Social Responsible actions
VA31 Social Openness and Transparency
VA32 Social Increased sense of belonging
VA33 Social Harmonious society
VA34 City Attributes Sustainable city development
VA35 City Attributes Social, livable and vibrant city
VA36 City Attributes Clean, healthy and safe city
VA37 City Attributes Responsive city
VA38 City Attributes Proximity from home to working places
VA39 Region Sustainable region
VA40 Region Regenerated region
VA41 Region Scale-up to region level
VA42 Economic Increased shareholders’ value
VA43 Economic Revenues from increased costumers of a better public transport
VA44 Quality of Life Enhanced mobility of citizens
Table 19 shows which of the value categories defined in Figure 53 are adopted by which of the 21 case
studies. As the summary located at the bottom of Table 19 highlights, the largest number of case studies
adopted the Services category (10), followed by the Social (8), City Attributes (6), Human Capital (5),
Infrastructure (4), Environment (3), Governance (3), Economic (2), Region (2) and Quality of Life (1) categories.
The table also depicts how many value categories were adopted by case studies from developing versus
developed countries.
Table 19: Case Study Qualitative Analysis, Attribute 1 – Values per Case Study
VALUES
INFRASTRUCTURE
CITY ATTRIBUTES
QUALITY OF LIFE
HUMAN CAPITAL
ENVIRONMENT
GOVERNANCE
ID CITY DEVELOPMENT
ECONOMIC
SERVICES
REGION
SOCIAL
ID001 Bangalore developing x x x x
ID002 Cyberjaya developing x x x
ID003 Eko Atlantic developing x x
79
ID004 Konza developing x
ID005 Petronia developing x x
ID006 Singapore developed
ID007 Ho Chi Minh developing x x x
ID008 Mexico City developing x
ID009 Montevideo developing x x
ID010 Bogotá developing x x
ID011 Medellin developing x
ID012 Curitiba developing x
ID013 Barcelona developed x x x x
ID014 Skolkovo developing x x
ID015 Amsterdam developed x x x x
ID016 Seattle developed x
ID017 New York developed x x
ID018 Guadalajara developing x
ID019 Hong Kong developed x x x
ID020 Tianjin developing x x x
ID021 Guimarães developed x x
developing 1 2 1 4 5 1 1 4 4 5
TOTAL CASES developed 0 0 1 2 3 2 2 1 0 5
All 1 2 2 6 8 3 3 5 4 10
According to Figure 54, developing and developed countries include equal numbers of case studies that
emphasize the values in the Social Category (5 case studies each) and the Region Category (1 case study
each), developed countries include more case studies that developing countries in the Governance (2
versus 1) and Environment (2 versus 1) Categories, and developing countries include more case studies
than developed countries in all remaining categories, i.e. Social (5 versus 3), City Attributes (4 versus 2),
Human Capital (4 versus 1), Infrastructure (4 versus 0), Economic (2 versus 0) and Quality of Life (1 versus 0)
categories. From the analysis, Social, Services, City Attributes, Human Capital and Infrastructure dominate as
sources of value for Smart City case studies from developing countries.
80
0 1 2 3 4 5 6 7 8 9 10
Services 5 5
Social 5 3
City Attributes 4 2
Human Capital 4 1
Infrastructure 4 0 Developing countries
Developed countries
Governance 1 2
Environment 1 2
Economic 2 0
Region 1 1
Quality of Life 1 0
Figure 54: Case Study Qualitative Analysis, Atribute 1 – Values and Development

The analysis of the 21 case studies identified 76 drivers underpinning Smart City initiatives. The drivers are
organized into six categories depicted in Figure 55: Environment (17 drivers), Social (14 drivers), Quality of
Life (15 drivers), Mobility (8 drivers), Governance (9 drivers) and Economic (12 drivers). The full list of drivers is
included in Table 20.
Economic Environment
Governance Drivers Social
Mobility Quality of Life
Figure 55: Case Study Qualitative Analysis, Attribute 2 – Drivers Conceptual Map
Table 20: Case Study Qualitative Analysis, Attribute 2 – Instances of Drivers

ID TYPE DESCRIPTION
DR1 Economic Developing an environment for creation of economic activities
DR2 Economic Creating job opportunities in the IT industry
DR3 Economic Contributing to transforming the country into a powerful global economy
DR4 Economic Attracting international companies to bring competent human resources
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DR5 Economic Creating a sustainable, world-class technology hub
DR6 Economic Positioning the city as an international platform for mining and energy industries
DR7 Economic Be the number one of ICT industry in the global marketplace
DR8 Economic Increasing two-fold the value of ICT industry and three-fold ICT exportations
DR9 Economic Creating 80,000 new jobs
DR10 Economic Fostering economic development by greening existing sectors by using energy and natural
resources efficiently
DR11 Economic Stimulating innovations in ICT, bio-, aerospace, energy and nuclear technologies
DR12 Economic Developing a digital creative city to boost economic growth
DR13 Governance Promoting citizen-centric and efficient governance
DR14 Governance Promoting accountable and transparent governance
DR15 Governance Delivering an efficient urban management system
DR16 Governance Improving citizens’ access to public services and participation
DR17 Governance Releasing more data-sets to the public
DR18 Governance Encouraging the co-creation of smart city
DR19 Governance Improving e-participation in public affairs
DR20 Governance Improving service delivery in specific government sectors, like justice, education, health,
finances and transport
DR21 Governance Consolidating a governance model with private sector involvement
DR22 Governance Governance role in promoting attractiveness for leveraging investments, high growth business,
creativeness, risk-taking and social innovation
DR23 Mobility Delivering a cost efficient and intelligent urban mobility system
DR24 Mobility Building a world-class hub to serve the daily commuters
DR25 Mobility Enhancing real-time bus information
DR26 Mobility Achieving cleaner and greener transport through green innovative technologies
DR27 Mobility Implementing and deploying ICT in city transport systems
DR28 Mobility Improving mobility of people in peripheral areas
DR29 Mobility To be a reference in innovative solutions for efficient urban mobility management
DR30 Mobility Guaranteeing green urban mobility
DR31 Environment Delivering effective waste treatment ensuring efficient collection and disposal
DR32 Environment Reducing carbon emissions
DR33 Environment Protecting the coast line of the city
DR34 Environment Building eco-friendly energy infrastructures
DR35 Environment Reducing pollution
DR36 Environment Ensuring a sustainable environment
DR37 Environment Achieving resource sustainability
DR38 Environment Delivering effective drainage
DR39 Environment Using clean and renewable energy
DR40 Environment Encouraging responsible behavior for mobility, production and consumption, respecting
natural and cultural heritage resources
82
DR41 Environment Providing reference tools for boosting the green economy
DR42 Environment Obtaining prudent management of energy and water resources
DR43 Environment Measuring and reducing environmental impact of buildings
DR44 Environment Implementing inspection system for constructions
DR45 Environment Making city parks a sustainable, green, innovative and enjoyable space
DR46 Environment Ensuring clean water
DR47 Environment Protecting urban biodiversity and enhancing natural resilience
DR48 Social Having high education schools in every neighborhoods
DR49 Social Delivering online content and e-education
DR50 Social Delivering high quality healthcare facilities
DR51 Social Implementing electronic health records for every resident
DR52 Social Providing access to telemedicine in every neighborhood
DR53 Social Delivering effective health care
DR54 Social Promoting marriages among single people
DR55 Social Promoting gender-equal legal rights
DR56 Social Conducting research to apply green technologies for more efficient use of natural resources
DR57 Social Ensuring universal, equal and affordable access to services through ICT
DR58 Social Developing citizens’ digital competences
DR59 Social Advancing social and business commitment towards a sustainable and collaborative culture
DR60 Social Creating an environment that attracts and retains creative people and companies
DR61 Social Promoting social inclusion, social development and community spirit
DR62 Quality of Life Ensuring affordable housing
DR63 Quality of Life Deploying cost efficient physical and social infrastructure - e.g. water and energy supply,
sanitation
DR64 Quality of Life Enhancing quality of education
DR65 Quality of Life Delivering dependable security services
DR66 Quality of Life Providing access to sport facilities
DR67 Quality of Life Deploying robust and high speed interconnectivity
DR68 Quality of Life Ensuring efficient urban mobility for better quality of life
DR69 Quality of Life Deploying an ubiquitous communication network
DR70 Quality of Life Ensuring better quality of life for citizens
DR71 Quality of Life Building infrastructures for commercial and residential areas, and world-class recreational
facilities
DR72 Quality of Life Saving citizens’ time, effort and cost for daily life activities
DR73 Quality of Life Improving people’s quality of life by creating an environmentally friendly lifestyle
DR74 Quality of Life Building green spaces
DR75 Quality of Life Creating a high quality urban model of living that seamlessly integrates adequate zoning for
living, commerce and entertainment
DR76 Quality of Life Ensuring opportunities for personal development and creative social realization
83
Table 21 shows which of the Driver Categories defined in Figure 55 are adopted by which of the 21 case
studies. As the summary located at the bottom of Table 21 highlights, the largest number of case studies
adopted the Environment category (14), followed by Quality of Life (13), Economic (11), Mobility (9),
Governance (8) and Social (5) Drivers Categories. The table also depicts how many Driver Categories were
adopted by the case studies from developing countries versus the case studies from developed countries.
Table 21: Case Study Qualitative Analysis, Attribute 2 – Drivers per Case Study
DRIVERS
QUALITY OF LIFE
ENVIRONMENT
GOVERNANCE
ID CITY DEVELOPMENT
ECONOMIC
MOBILITY
SOCIAL
ID001 Bangalore developing x x x x x x
ID002 Cyberjaya developing x x x
ID003 Eko Atlantic City developing x x x
ID004 Konza developing x x x x
ID005 Petronia developing x x x x
ID006 Singapore developed x x x x x
ID007 Ho Chi Minh developing x x x x
ID008 Mexico City developing x x x x x
ID009 Montevideo developing x
ID010 Bogotá developing x
ID011 Medellin developing x x
ID012 Curitiba developing x x
ID013 Barcelona developed x
ID015 Amsterdam developed x
ID016 Seattle developed x x
ID017 New York developed x
ID018 Guadalajara developing x x x x x x
ID019 Hong Kong developed x
ID020 Tianjin developing x
ID021 Guimarães developed x x x x x
developing 9 5 7 9 5 9
TOTAL CASES developed 2 3 2 5 0 4
All 11 8 9 14 5 13
According to Figure 56, developing countries include a greater number of case studies than developed
countries in all driver categories: Environment (9 versus 5 case studies); Quality of Life (9 versus 4 case
studies); Economic (9 versus 2 case studies),; Mobility (7 versus 2 case studies); Governance (5 versus 3 case
84
studies); and Social (5 versus 0 case studies). From the analysis, Environment, Quality of Life and Economic
are dominant sources of drivers for Smart City case studies from developing countries.
0 2 4 6 8 10 12 14
Environment 9 5
Quality of Life 9 4
Economic 9 2 Developing countries
Developed countries
Mobility 7 2
Governance 5 3
Social 5 0
Figure 56: Case Study Qualitative Analysis, Attribute 2 – Drivers and Development

The analysis of the 21 case studies identified 47 challenges affecting Smart City initiatives. The challenges are
organized into nine categories depicted in Figure 57: Financial (4 challenges); Technical (3 challenges); Social
(6 challenges); Environmental (8 challenges); Governance (8 challenges); Quality (4 challenges); Plan and
Implementation (6 challenges); Human Capital (3 challenges); and Economic (5 challenges). The full list of
challenges is included in Table 18.
Economic
Financial
Human Capital
Technical
Plan&Implementation Challenges
Social
Quality
Environmental
Governance
Figure 57: Case Study Qualitative Analysis, Attribute 3 – Challenges Conceptual Map
85
Table 22: Case Study Qualitative Analysis, Attribute 3 – Instances of Challenges

ID TYPE DESCRIPTION
CH1 Economic Improving competitiveness against international markets
CH2 Economic Controlling wild capitalism
CH3 Economic Achieving sustainable development only through green practices
CH4 Economic Ensuring economic sustainability and growth
CH5 Economic Stimulating economic development
CH6 Human Capital Attracting qualified IT professionals and relevant IT players
CH7 Human Capital Having qualified human resources for service delivery
CH8 Human Capital Leveraging human capital
CH9 Plan & Implementation Contextualizing the project/solution to the local conditions
CH10 Plan & Implementation Integration of city infrastructure to an integrated ICT platform
CH11 Plan & Implementation Availability of the service to different communities in the city
CH12 Plan & Implementation Overcoming bureaucratic procedures in government agencies
CH13 Plan & Implementation Distributed implementation and central coordination
CH14 Plan & Implementation Producing a scalable solution
CH15 Quality Ensuring 24x7 service availability
CH16 Quality Ensuring customers’ satisfaction
CH17 Quality Maintaining data and data-sets up to date
CH18 Quality Ensuring the construction of comfortable buildings/facilities
CH19 Governance Providing enough incentives for the private sector
CH20 Governance Ensuring collaboration between partners
CH21 Governance Engaging private sector in testing solutions
CH22 Governance Adopting decision/proposals made by citizens
CH23 Governance Proper roles for private sector actors – where, when, how
CH24 Governance Attracting talents
CH25 Governance Distributed implementation and central coordination
CH26 Governance Governance with broad representation of levels and sectors
CH27 Financial Ensuring availability of financial resource
CH28 Financial Attracting investors
CH29 Financial Ensuring the construction of cost-effective buildings/facilities
CH30 Financial Reducing costs
CH31 Technical Ensuring the adoption of interoperability standards
CH32 Technical Updating new releases of services
CH33 Technical Having the appropriate technology at the right time
CH34 Social Ensuring social cohesion
CH35 Social Ensuring equity and fairness among citizens
CH36 Social Ensuring territorial cohesion
CH37 Social Avoiding technology polarization of citizens
86
CH38 Social Ensuring the development of social and cultural values
CH39 Social Ensuring social sustainability
CH40 Environmental Ensuring environmental sustainability
CH41 Environmental Reducing carbon emissions
CH42 Environmental Ensuring efficient use of natural resources
CH43 Environmental Achieving sustainable development only through green practices
CH44 Environmental Reducing air pollution
CH45 Environmental Reducing oil and gas dependency
CH46 Environmental Reducing traffic congestion
CH47 Environmental Addressing the scarcity of natural resources
Table 23 shows which of the categories defined in Figure 57 are adopted by which of the 21 case studies. As
the summary at the bottom of Table 23 highlights, the largest number of case studies adopted the Economic
category (9), followed by Social (8), Environmental (8), Plan/Implementation (8), Financial (7), Governance (5),
Quality (4), Technical (4) and Human Capital (3). The table also depicts how many categories of challenges
were adopted by the case studies from developing countries versus the developed countries.
Table 23: Case Study Qualitative Analysis, Attribute 3 – Challenges per Case Study
CHALLENGES
PLAN/IMPLEMENT
ENVIRONMENTAL
HUMAN CAPITAL
ID CITY DEVELOPMENT
GOVERNANCE
TECHNICAL
ECONOMIC
FINANCIAL
QUALITY
SOCIAL
ID001 Bangalore developing x x
ID002 Cyberjaya developing x x x x
ID003 Eko Atlantic City developing x x x
ID004 Konza developing x x
ID005 Petronia developing x x x
ID006 Singapore developed x x
ID007 Ho Chi Minh developing x x x
ID008 Mexico City developing x x x x
ID009 Montevideo developing x x x
ID012 Curitiba developing x x x
ID014 Skolkovo developing x x x x
ID015 Amsterdam developed x x
ID016 Seattle developed x x x
87
ID017 New York developed x x x x
ID018 Guadalajara developing x x
ID019 Hong Kong developed x x
ID020 Tianjin developing x x x x x x
ID021 Guimarães developed x
developing 8 4 2 7 6 3 3 6 2
TOTAL CASES developed 1 3 2 1 2 2 1 2 1
All 9 7 4 8 8 5 4 8 3
countries in all categories of challenges: Economic (8 versus 1 case studies); Social (7 versus 1 case studies);
Environmental (6 versus 2 case studies); Plan/Implement (6 versus 2 case studies); Financial (4 versus 3 case
studies); Governance (3 versus 2 case studies); Quality (3 versus 1 case studies); and Human Capital (2 versus
1 case studies), except Technical Challenges where developing and developed countries have equal numbers
of case studies (2 each). From the analysis, Economic, Social, Environmental and Plan/Implement are
dominant sources of challenges for Smart City case studies from developing countries.
0 1 2 3 4 5 6 7 8 9
Economic 8 1
Social 7 1
Environmental 6 2
Plan/implement 6 2
Developing countries
Financial 4 3 Developed countries
Governance 3 2
Technical 2 2
Quality 3 1
Human capital 2 1
Figure 58: Case Study Qualitative Analysis, Attribute 3 – Challenges and Development

The analysis of the 21 case studies identified 34 possible risks facing Smart City initiatives. The risks are
organized into five categories: Social (17 risks); Financial (3 risks); Technical (7 risks); Environmental (3 risks);
and Economic (4 risks) depicted in Figure 59. The full list of risks is included in Table 24.
88
Social
Economic
Risks Financial
Environmental
Technical
Figure 59: Case Study Qualitative Analysis, Attribute 4 – Risks Conceptual Map
Table 24: Case Study Qualitative Analysis, Attribute 4 – Instances of Risks

ID TYPE DESCRIPTION
RK1 Social-Divide Deepening social polarization and gentrification
RK2 Social-Divide Strengthening the digital divide
RK3 Social-Divide Increasing disparities in access to health services and knowledge
RK4 Social-Exclusion Rising citizens’ feeling of exclusion due to restricted access to services
RK5 Social-Exclusion Rising citizens’ feeling of exclusion due to controlled access to places
RK6 Social-Exclusion Social exclusion of citizens due to efforts to attract qualified foreigners
RK7 Social-Exclusion Neglecting citizens’ opinions due to political interests
RK8 Social-Exclusion Not addressing special needs of service recipients
RK9 Social-Adoption Delivering low take-up of services due to expensive fees
RK10 Social-Adoption Low adaptation and flexibility capacity for adopting new solutions
RK11 Social-Adoption Not being able to attract people for a new developed city
RK12 Social-Impact Disregarding the social and ethical impact of ICT
RK13 Social-Impact Negative experiences by citizens and visitors due to high surveillance
RK14 Social-Impact A society driven by individual instead of community values
RK15 Social-Concerns Rising citizens’ concerns about privacy/security due to pervasive ICT
RK16 Social-Concerns Promoting economic development disregarding social concerns
RK17 Social-Concerns Facing cultural issues, e.g. lack of transparency of government
RK18 Financial Lacking financial resources to afford the costs of initiatives
RK19 Financial Not being able to attract investors
RK20 Financial Not being able to efficiently collect service fees
RK21 Technical Be driven by a very technology-centered vision
RK22 Technical Facing cyber-attacks
RK23 Technical Limited capacity for satisfying service transport demand
RK24 Technical Lack of methodology to support urban related research
RK25 Technical Generalizing results without proper contextualization
RK26 Technical Lack of alignment among project components
89
RK27 Technical Developing decoupled city infrastructure components
RK28 Environmental Having negative environmental impact of city development
RK29 Environmental Not achieving carbon footprint reduction to comply with Kyoto
RK30 Environmental Promoting economic development disregarding environment concerns
RK31 Economic Promoting economic development only based on energy resources
RK32 Economic Developing an economy highly influenced by external factors
RK33 Economic Promoting economic development focused only on ICT-knowledge
RK34 Economic Developing an economy highly dependent on ICT
Table 25 shows which of the categories defined in Figure 59 are adopted by which of the 21 case studies.
As the summary at the bottom of Table 25 highlights, by far the largest number of case studies adopted the
Social category (16), followed by Technical (7), Financial (6), Environmental (3) and Economic (3) risks. The
table also depicts how many categories were adopted by the case studies from developing countries versus
the developed countries.
Table 25: Case Study Qualitative Analysis, Attribute 4 – Risks per Case Study
RISKS
ENVIRONMENTAL
ID CITY DEVELOPMENT
TECHNICAL
ECONOMIC
FINANCIAL
SOCIAL
ID002 Cyberjaya developing x
ID003 Eko Atlantic City developing x
ID005 Petronia developing x x x x x
ID006 Singapore developed x x x
ID007 Ho Chi Minh developing x x
ID008 Mexico City developing x x
ID009 Montevideo developing
ID012 Curitiba developing x x x
ID013 Barcelona developed x x
ID014 Skolkovo developing x
ID016 Seattle developed
90
developing 12 4 5 3 1
TOTAL CASES developed 4 2 2 0 2
All 16 6 7 3 3
countries in all categories of risks: Social (16 versus 4 case studies); Technical (5 versus 2 case studies);
Financial (4 versus 2 case studies); and Environmental (3 versus 0 case studies). The only exception is
Economic risks where developed countries exceed developing countries (2 versus 1 case studies). From the
analysis, Social risks dominate any other kinds of risks for Smart City case studies conducted in developing
countries, and significant technical risks also exist, perhaps due to the lack of skilled professionals. The risks
in developed countries are significantly lower than in developing countries.
0 4 8 12 16
Social 12 4
Technical 5 2
Financial 4 2 Developed countries
Environmental 3 0
Economic 1 2
Figure 60: Case Study Qualitative Analysis, Attribute 4 – Risks and Development

The analysis of the 21 case studies considered three categories of the Regions Attribute: continent,
development status and income level according to the World Bank classification (World Bank 2015). Table 26
provides the values of these attributes for all 21 case studies.
Development Status Income Level
Regions
Continent
Figure 61: Case Study Qualitative Analysis, Attribute 5 – Regions Conceptual Map
91
Table 26: Case Study Qualitative Analysis, Attribute 5 – Regions

ID CITY COUNTRY CONTINENT STATUS INCOME
ID001 Bangalore India Asia developing lower middle
ID002 Cyberjaya Malaysia Asia developing upper middle
ID003 Eko Atlantic Nigeria Africa developing lower middle
ID004 Konza Kenya Africa developing low
ID005 Petronia Ghana Africa developing lower middle
ID006 Singapore Singapore Asia developing high, non-OECD
ID007 Ho Chi Minh Vietnam Asia developing lower middle
ID008 Mexico City Mexico Central America developing upper middle
ID009 Montevideo Uruguay South America developing high, non-OECD
ID010 Bogotá Colombia South America developing upper middle
ID011 Medellin Colombia South America developing upper middle
ID012 Curitiba Brazil South America developing upper middle
ID013 Barcelona Spain Europe developed high, OECD
ID014 Skolkovo Russia Europe developing high, non-OECD
ID015 Amsterdam Netherlands Europe developed high, OECD
ID016 Seattle USA North America developed high, OECD
ID017 New York USA North America developed high, OECD
ID018 Guadalajara Mexico Central America developing upper middle
ID019 Hong Kong China Asia developing upper middle
ID020 Tianjin China Asia developing upper middle
ID021 Guimarães Portugal Europe developed high, OECD
Figure 62 depicts the analysis of the 21 case studies along the three categories of the Regions Attribute.
Concerning continents, the case studies are distributed all over the world: 29% of the case studies are hosted
in Asia; 19% each in South America and Europe; 14% in Africa; 10% in Central America; and 9% in North
America. Concerning development status; 80% of the cases studies are hosted in developing countries and
20% in developed countries, representing the focus on the projects. Concerning income levels, all World
Bank categories are represented in the case studies, namely: 5% of the case studies come from low-income
countries, 19% from lower middle-income countries; 38% from upper middle-income countries; 24% from
high income OECD countries; and 14% from non-OECD countries.
92
9% North America
19%
14%
Africa
19%
29% Asia
10%
Central America
South America
Europe
14% 5% Low income

24%
19%
24% Lower middle income
76% Developing 38% Upper middle income

Developed High income, OECD
High income, nonOECD
Figure 62: Case Study Qualitative Analysis, Attribute 5 – Continent, Development, Income

The analysis of the 21 case studies identified 46 technologies, which were organized into five categories: ICT
Software Tools (11 technologies); ICT Techniques (10 technologies); ICT Hardware Tools (3 technologies);
Basic Infrastructures (8 technologies); and ICT Infrastructure Technologies (14 technologies) depicted in
Figure 63. The full list of the identified technologies is presented in Table 27.
Basic Infrastructure Technologies

ICT Software Tools
ICT Infrastructure Technologies Technologies
ICT Techniques
ICT Hardware Tools
Figure 63: Case Study Qualitative Analysis, Attribute 6 – Technologies Conceptual Map
Table 27: Case Study Qualitative Analysis, Attribute 6 – Instances of Technologies

ID TYPE DESCRIPTION
TH1 ICT Software Tools ICT Collaborative tools
TH2 ICT Software Tools Video Streaming tools
TH3 ICT Software Tools User interfaces
TH4 ICT Software Tools e-learning tools
TH5 ICT Software Tools Web tools
TH6 ICT Software Tools Automated-Fare-Collection (AFC) system
TH7 ICT Software Tools Databases
TH8 ICT Software Tools Virtual Maps
TH9 ICT Software Tools Mobile Apps
93
TH10 ICT Software Tools Costumer relationships management systems
TH11 ICT Software Tools Operation management tools
TH12 ICT Techniques Reality Virtualization
TH13 ICT Techniques Cloud Computing
TH14 ICT Techniques Information technologies
TH15 ICT Techniques Multimedia Technologies
TH16 ICT Techniques Surveillance and security technologies
TH17 ICT Techniques Data mining
TH18 ICT Techniques Geospatial technologies
TH19 ICT Techniques Data Analytics
TH20 ICT Techniques Cyber-security
TH21 ICT Techniques Big Data
TH22 ICT Hardware Tools Sensors
TH23 ICT Hardware Tools Smart Devices
TH24 ICT Hardware Tools Mobile devices
TH25 Basic infrastructures Solar Energy Technologies
TH26 Basic infrastructures Wind Energy Technologies
TH27 Basic infrastructures Tidal Energy Technologies
TH28 Basic infrastructures Smart Power Grids System
TH29 Basic infrastructures Green Material and Construction technologies
TH30 Basic infrastructures Mechanical Technologies for Transportation
TH31 Basic infrastructures Green Chemical Technologies
TH32 Basic infrastructures Waste Treatment Technologies
TH33 ICT Infrastructure Technologies Internet of Things
TH34 ICT Infrastructure Technologies Telecom and Data Networks
TH35 ICT Infrastructure Technologies Data Centers
TH36 ICT Infrastructure Technologies Telecom Networks
TH37 ICT Infrastructure Technologies IPv6
TH38 ICT Infrastructure Technologies Future Internet
TH39 ICT Infrastructure Technologies Wireless Networks
TH40 ICT Infrastructure Technologies Green ICT for Agriculture, Forestry and Biology
TH41 ICT Infrastructure Technologies Open Data Infrastructure
TH42 ICT Infrastructure Technologies Mobile Technologies
TH43 ICT Infrastructure Technologies Vehicle-2-Vehicle (V2V) Communication
TH44 ICT Infrastructure Technologies Vehicle-2-Infrastructure (V2I) Communication
TH45 ICT Infrastructure Technologies Ubiquitous Networks
TH46 ICT Infrastructure Technologies Vehicle Prioritization Technologies
Table 28 shows which of the technology categories defined in Figure 63 are adopted by which of the 21
case studies. As the summary at the bottom of Table 28 highlights, by far the largest number of case studies
94
adopted ICT Infrastructure Technologies (17), followed by ICT Techniques (9), ICT Software Tools (8), ICT
Hardware Tools (5) and Basic infrastructures (3) categories. The table also compares how many categories
were adopted by the case studies from developing countries versus the developed countries.
Table 28: Case Study Qualitative Analysis, Attribute 6 – Technologies per Case Study
TECHNOLOGIES
ICT INFRASTRUCTURE TECHNOLOGIES

BASIC INFRASTRUCTURES
ID CITY DEVELOPMENT
ICT HARDWARE TOOLS
ICT SOFTWARE TOOLS
ICT TECHNIQUES
ID001 Bangalore developing x x x
ID003 Eko Atlantic City developing x x
ID004 Konza developing x x x
ID005 Petronia developing x
ID007 Ho Chi Minh developing x x
ID008 Mexico City developing x x x
ID010 Bogotá developing x x x
ID012 Curitiba developing x x x x
ID013 Barcelona developed x x x
ID015 Amsterdam developed
ID020 Tianjin developing
ID021 Guimarães developed x x x
All 3 17 5 8 9
95
countries in all categories of technologies: ICT Infrastructure Technologies (12 versus 5 case studies); ICT
Techniques (7 versus 2 case studies); ICT Software Tools (5 versus 3 case studies); and ICT Hardware Tools
(4 versus 1 case studies). The only exception is Basic Infrastructure technologies where developed countries
exceed developing countries at 2 versus 1 case studies. From the analysis, ICT Infrastructures Technologies
are the main type of technologies used in both developing and developed countries, which indicates general
awareness of the importance of developing ICT infrastructures as a means to support urbanization.
0 2 4 6 8 10 12 14 16 18
ICT Infrastructure Technologies 12 5
ICT Technics 7 2
ICT Software Tools 5 3 Developed countries
ICT Hardware Tools 4 1
Basic infrastructures 1 2
Figure 64: Case Study Qualitative Analysis, Attribute 6 – Technologies and Development

The analysis of the 21 case studies identified 33 tools, which were organized into five categories: Regulatory
and Legal (3 tools); Planning & Implementation (5 tools); Operations (13 tools); Governance & Management
(6 tools); and Monitoring (6 tools) depicted in Figure 65. The full list of the identified tools is presented in
Table 29.
Monitoring
Regulatory/Legal
Governance & Management Tools
Planning & Implementation

Operations
Figure 65: Case Study Qualitative Analysis, Attribute 7 – Tools Conceptual Map
96
Table 29: Case Study Qualitative Analysis, Attribute 7 – Instances of Tools

ID TYPE DESCRIPTION
TL1 Regulatory/Legal Environment tax policy based on consumption
TL2 Regulatory/Legal Legal framework
TL3 Regulatory/Legal Regulatory standards
TL4 Planning&Implementation Smart City reference framework
TL5 Planning&Implementation Cisco Smart City framework
TL6 Planning&Implementation Smart city model
TL7 Planning&Implementation Smart city Master Plan
TL8 Planning&Implementation Living labs
TL9 Operations-Hardware Intelligent wired and wireless networks
TL10 Operations-Hardware Cisco Service Grids
TL11 Operations-Hardware Ubiquitous devices
TL12 Operations-Software Business and personal communication system
TL13 Operations-Software Smart communication system
TL14 Operations-Software Data and Information Systems
TL15 Operations-Software Software tools for data communication
TL16 Operations-Software Virtual Maps
TL17 Operations-Infrastructure Smart Nation ICT platform
TL18 Operations-Infrastructure Data Center Park
TL19 Operations-Infrastructure Singapore Internet Exchange SGIX
TL20 Operations-Infrastructure Hardware + Software integrated platform
TL21 Operations-Infrastructure Customer service center
TL22 Governance&Management Management tools
TL23 Governance&Management Facebook
TL24 Governance&Management Twitter
TL25 Governance&Management Forums
TL26 Governance&Management Blogs
TL27 Governance&Management Virtual questionnaires
TL28 Monitoring Environment impact assessment tool
TL29 Monitoring Data Analysis and optimization Software
TL30 Monitoring Command and control center
TL31 Monitoring National Internet Measurement Infrastructure
TL32 Monitoring Data and Information Systems
TL33 Monitoring Key Performance Indicators (KPIs)
Table 30 shows which of the categories of tools defined in Figure 65 are adopted by which of the 21 case
studies. As the summary at the bottom of Table 30 highlights, the largest number of case studies adopted
Operations (17), followed by Planning and Implementation (8), Monitoring (5), Regulatory and Legal (3) and
Governance and Management (2) categories. The table also compares how many categories of tools were
adopted by the case studies from developing countries versus developed countries.
97
Table 30: Case Study Qualitative Analysis, Attribute 7 – Tools per Case Study
TOOLS
PLANNING AND IMPLEMENTATION
GOVERNANCE AND MANAGEMENT

REGULATORY AND LEGAL
ID CITY DEVELOPMENT
MONITORING
OPERATIONS
ID003 Eko Atlantic City developing x x
ID004 Konza developing x x x
ID005 Petronia developing
ID006 Singapore developed x x
ID008 Mexico City developing x x x
ID011 Medellin developing
ID012 Curitiba developing
ID019 Hong Kong developed
ID020 Tianjin developing x x
All 5 3 8 10 2
countries in all categories of tools: Operations (6 versus 2 case studies); Planning and Implementation (6
versus 2 case studies); Monitoring (4 versus 1 case studies); Regulatory and Legal (2 versus 1 case studies);
and Governance and Management (2 versus 0 case studies). From the analysis, Operations, and Planning and
Implementation are two main type of tools used in developing countries.
98
0 1 2 3 4 5 6 7 8 9 10
Regulatory and Legal 2 1
Planning and Implementation 6 2
Developing Countries
Operations 6 4 Developed Countries
Governance and Management 2 0
Monitoring 1 4
Figure 66: Case Study Qualitative Analysis, Attribute 7 – Tools and Development
Figure 67 also indicates what kind of city models are being adopted by the case studies: 5% apply the Energy
City model; 9% Digital City; 5% Knowledge City; 14% Eco City; and 67% apply the Smart City model. No case
study applies the Intelligent or Ubiquitous City models.
5% 0%
9%
5% Energy City
Digital City
14%
Intelligent City
67% Knowledge City
Eco City
0% Ubiquitous City
Smart City
Figure 67: Case Study Qualitative Analysis, Attribute 7 – Smart City Models Used

The Approaches attribute has two main values: top-down (government-driven) and bottom-up (citizen-
driven), as depicted in Figure 68. Table 31 presents which of the 21 case studies adopts which approach. The
table also compares the adoption of both approaches by developing versus developed countries.
99
Top-down
Approches
Bottom-up
Figure 68: Case Study Qualitative Analysis, Attribute 8 – Approaches Conceptual Map
Table 31: Case Study Qualitative Analysis, Attribute 8 – Approaches per Case Study
APPROACHES
BOTTOM-UP
TOP-DOWN
ID CITY DEVELOPMENT
ID001 Bangalore developing x
ID006 Singapore developed x
ID007 Ho Chi Minh developing x
developing 12 3
TOTAL CASES developed 6 1
All 18 4
100
From the 21 case studies, 4 (19%) adopt the bottom-up approach and 17 (81%) the top-down approach, so
the government-driven is dominating. According to Figure 69, developing countries include a greater number
of case studies than developed countries for both top-down (12 versus 3 case studies) and bottom-up
approaches (3 versus 1 case studies).
0 2 4 6 8 10 12 14 16
Developing countries 12 3 Top-down
Bottom-up
Developed countries 3 1
Figure 69: Case Study Qualitative Analysis, Attribute 8 – Approaches and Development

The analysis of the 21 case studies identified 34 stakeholders, divided into stakeholder types (2 types)
and stakeholder roles (17 roles) as depicted in Figure 70. The full list of the stakeholder types and roles is
presented in Table 32.
Types
Stakeholders
Roles
Figure 70: Case Study Qualitative Analysis, Attribute 9 – Stakeholders Conceptual Map
Table 32: Case Study Qualitative Analysis, Attribute 9 – Instances of Stakeholders

ID TYPE DESCRIPTION
ST1 Type Academia
ST2 Type Citizens
ST3 Type Government
ST4 Type NGO
ST5 Type Industry
ST6 Role Administrator
ST7 Role Advisor
ST8 Role Assistant
ST9 Role Consultant
ST10 Role Coordinator
ST11 Role Coordinator
101
ST12 Role Creator
ST13 Role Designer
ST14 Role Developer
ST15 Role Founder
ST16 Role Funder
ST17 Role Investor
ST18 Role Manager
ST19 Role Participant
ST20 Role Planner
ST21 Role Promoter
ST22 Role Shareholder
Specific stakeholders in all 21 case studies are listed in Table 33 including their types and roles and whether
they are funding the initiatives. In total 59 stakeholders are involved in the 21 case studies including 24
government partners, 24 industrial partners, 9 NGOs, and 1 citizen and 1 academic partner in a variety of
manager, developer, funder, consultant, advisor, coordinator, assistant, investor, shareholder, designer,
creator and other roles.
Table 33: Case Study Qualitative Analysis, Attribute 9 – Case Study Partners
NO CASE PARTNER TYPE ROLE FUND
1 ID001 Kanataka Government Government Manager yes
2 ID001 Cisco Systems Industry Developer no
3 ID002 Malaysian Government Government Manager yes
4 ID002 Setia Haruman Sdn. Bhd. Industry Developer no
5 ID003 Lagos State Government Government Manager yes
6 ID003 First Bank of Nigeria Industry Funder yes
7 ID003 Dar Al-Handasah Industry Developer no
8 ID003 Dredging International Industry Developer no
9 ID004 Kenyan Government Government Developer yes
10 ID004 Tetra Tech, Inc. Industry Consultant no
11 ID004 OZ Architecture Industry Designer no
12 ID004 Cisco System, Inc. Industry Manager no
13 ID005 Petronia City Development Industry Manager/Developer yes
14 ID005 AB & David Industry Advisor no
15 ID005 Adjaye Associates Industry Designer no
16 ID005 AECOM Industry Developer no
17 ID006 Smart Nation Programme Government Coordinator yes
18 ID006 IDA Government Manager/Developer no
19 ID007 Vietnamese Government Government Coordinator/Manager yes
20 ID007 KOICA Government Assistant no
21 ID007 Mitsubishi / Toshiba Industry Investor yes
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22 ID007 South Korean Lotte Industry Investor yes
23 ID008 Federal Admin. of Mexico Government Coordinator/Manager yes
24 ID009 Martin Rostagnol NGO Developer no
25 ID010 Candidates to Mayor NGO Developer no
26 ID011 Medellin Government Government Manager/Developer yes
27 ID012 URBS Industry Manager yes
28 ID012 Fundação Bamerindus... NGO Shareholder yes
29 ID012 HSBC Seguros (Brasil) S/A Industry Shareholder yes
30 ID012 Banestado S/A... Industry Shareholder yes
31 ID013 SCEA NGO Creator no
32 ID013 CRIC NGO Creator no
33 ID013 Sun Factory NGO Creator no
34 ID013 Environmental/Social Agents NGO Coordinator yes
35 ID013 Citizens Citizens Participant no
36 ID014 Russian Government Government Developer yes
37 ID014 Cisco Systems Industry Planner/Developer no
38 ID014 French Company AREP Industry Developer no
39 ID015 Alliander Industry Founder yes
40 ID015 Amsterdam Economic Board NGO Founder no
41 ID015 ARCADIS Industry Founder yes
42 ID015 Gemeente Amsterdam Government Founder yes
43 ID016 Washington Government Government Manager yes
44 ID016 Seattle City Light Government Administrator no
45 ID017 New York Government Government Manager/Developer yes
46 ID017 Accenture Industry Advisor no
47 ID018 Mexican Federal Government Government Designer yes
48 ID018 Ayuntamiento de Guadalajara Government Manager yes
49 ID018 JALISCO Government Manager yes
50 ID018 Camara de Guadalajara Government Manager yes
51 ID019 Hong Kong Government Government Manager yes
52 ID019 University of Hong Kong Academia Advisor no
53 ID019 French Chamber NGO Promotor no
54 ID019 Dragages HongKong Industry Developer no
55 ID020 SSTEC Government Developer no
56 ID020 Chinese Government Government Planner yes
57 ID020 Singapore Government Government Planner yes
58 ID021 Guimarães Government Government Manager yes
59 ID021 IRRADIARE Industry Coordinator no
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The analysis of the 21 case studies identified 7 governance mechanisms organized into vision (1), resources
(3), model (1), and principles categories (1), as depicted Figure 71. The full list of the identified governance
mechanisms is presented in Table 34.
Principles Vision
Governance
Model Resources
Figure 71: Case Study Qualitative Analysis, Attribute 10 – Governance Conceptual Map
Table 34: Case Study Qualitative Analysis, Attribute 10 – List of Governance Instances
ID TYPE DESCRIPTION
GO1 Principles To involve national, regional and local city officials, develop people ownership and promote
business collaboration
GO2 Model Governance Model should include organization, roles, business processes, rules for decision-
making, execution mechanisms, standards for project management, monitoring and evaluation
GO3 Vision Creating citizen centric, efficient, accountable, transparent, inclusive, creative city and with a sense
of safety and security
GO4 Resources A city command center to host the intelligence and governance of the city
GO5 Resources Private partners to delegate the responsibility for project management and governance
GO6 Resources Open Data for providing access to city data by citizens
GO7 Resources Centralized effective, open and collaborative service delivery
Table 35 shows how different case studies apply the four governance mechanisms: principles, model, vision
and resources, and what is the difference in the use of such mechanisms between the case studies run in
developing versus developed countries.
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Table 35: Case Study Qualitative Analysis, Attribute 10 – Tools per Case Study
GOVERNANCE
RESOURCES
PRINCIPLES
ID CITY DEVELOPMENT
MODEL
VISION
ID003 Eko Atlantic City developing
ID007 Ho Chi Minh developing
ID008 Mexico City developing
ID010 Bogotá developing
ID012 Curitiba developing
ID013 Barcelona developed
ID014 Skolkovo developing
ID015 Amsterdam developed
ID016 Seattle developed
ID020 Tianjin developing
developing 0 1 1 3
TOTAL CASES developed 1 1 0 2
All 1 2 1 5

The analysis of the 21 case studies identified 30 maturity features, which were organized into five categories:
Approach (5 maturity features); Scope (5 features); Analysis Tools (5 features); Practices (13 features); and
Measurement (2 features) as shown in Figure 72. The full list of identified maturity features is presented in
Table 36.
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Approach
Measurement
Maturity Scope
Practices
Analysis Tools
Figure 72: Case Study Qualitative Analysis, Attribute 11 – Maturity Conceptual Map
Table 36: Case Study Qualitative Analysis, Attribute 11 – Maturity Features

ID TYPE DESCRIPTION
MA1 Approach Bottom-up implemented initiatives
MA2 Approach Citizen-drive agenda
MA3 Approach Stakeholders’ engagement
MA4 Approach Vision and strategy
MA5 Approach Implementation plan
MA6 Scope Delivering a service that is adopted through a long-term period
MA7 Scope Levels of investments
MA8 Scope Number of partnerships
MA9 Scope Addressed domains
MA10 Scope Drivers - social, economic and environmental
MA11 Analysis Tools Smart City reference framework
MA12 Analysis Tools Smart City model
MA13 Analysis Tools Smart city model deficiencies
MA14 Analysis Tools Governance model
MA15 Analysis Tools Service model
MA16 Practices Good practices related to governance
MA17 Practices Good practices related to transport
MA18 Practices Good practices related spatial-planning
MA19 Practices Good practices related to water-management
MA20 Practices Good practices related to sewage
MA21 Practices Good practices related to data and ICT infrastructure
MA22 Practices Good practices related to electricity
MA23 Practices Good practices related to mobility
MA24 Practices Good practices related to environment sustainability
MA25 Practices Good practices related to social sustainability
MA26 Practices Good practices related to quality of life
MA27 Practices Good practice related to citizens participation and engagement
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MA28 Practices Contextualization practices
MA29 Measurement Key Performance Indicators (KPIs)
MA30 Measurement Self-assessment tool
Table 37 shows which of maturity categories defined in Figure 72 are adopted by which of the 21 case
Analysis Tool (6), followed by Approach (5), Scope (5), Practices (4) and Measurement (4) categories. The table
also compares how many categories were adopted by the case studies from developing countries versus
Table 37: Case Study Qualitative Analysis, Attribute 11 – Maturity per Case Study
MATURITY
MEASUREMENT
ANALYSIS TOOL
ID CITY DEVELOPMENT
APPROACH
PRACTICES
SCOPE
All 5 5 6 4 4
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countries in all categories of maturity: Analysis tool (4 versus 2 case studies), Approach (3 versus 2 case
studies), Scope (3 versus 2 case studies) and Measurement (3 versus 1 case studies). The exception is the
Practices category with equal numbers of case studies (2 each). From the analysis, Analysis Tools is the most
common maturity aid employed by case studies conducted in developing countries.
0 1 2 3 4 5 6
Analysis tool 4 2
Approach 3 2
Scope 3 2 Developed countries
Practices 2 2
Measurement 3 1
Figure 73: Case Study Qualitative Analysis, Attribute 11 – Maturity and Development

The analysis of the 21 case studies identified 20 innovations, which were organized into five categories:
Technology (2 innovations); Legal/regulatory (2 innovations); Participation (2 innovations); Planning (7
innovations); and Service Delivery (6 innovations) as shown in Figure 74. The full list of identified innovations
is presented in Table 38.
Legal/Regulatory
Participation
Planning Innovations
Service Delivery
Technology
Figure 74: Case Study Qualitative Analysis, Attribute 12 – Innovations Conceptual Map
Table 38: Case Study Qualitative Analysis, Attribute 12 – List of Innovations

ID TYPE DESCRIPTION
IN01 Planning Creating living and working integrated environment for IT experts
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IN02 Planning A city focused on tourism, planed on an artificial island
IN03 Planning A city focused on energy-based economy
IN04 Planning A city focused on digital-media innovation
IN05 Planning Focus groups (consultations and workshops) for city planning
IN06 Planning A city plan that is practicable, replicable and scalable
IN07 Planning A city focused on knowledge-innovation based economy
IN08 Planning A city focused on is historic patrimony as a way to leverage economy
IN09 Service Delivery Public-private-people partnership eco-system for service delivery
IN10 Service Delivery Mobile app for buses based on open data by an entrepreneur
IN11 Service Delivery Escalator facilitating the movement of people in poor neighborhoods
IN12 Service Delivery Public transport system for the city
IN13 Service Delivery Living labs for testing new products and services
IN14 Service Delivery Seamless one-step access to public services through phone NYC 311
IN15 Participation Promoting citizen participation in policy making for Mayor’s agenda
IN16 Participation Crowdsourcing of a virtual map for environmental issues
IN17 Legal/Regulatory A credit system for industries based on reducing carbon emissions
IN18 Legal/Regulatory Legal framework for implementation/adoption of Digital Mexico plan
IN19 Legal/Regulatory Regulation for the construction of green buildings
IN20 Technology Network technologies for energy management, collaboration, etc.
IN21 Technology A city focused on technology-based economy
Table 39 shows which of maturity categories defined in Figure 74 are adopted by which of the 21 case studies.
As the summary at the bottom of Table 39 highlights, the largest number of case studies adopted Planning
(7), followed by Service Delivery (6), Legal and Regulatory (3), Participation (2) and Technology (1) categories.
The table also compares how many categories were adopted by the case studies from developing versus
Table 39: Case Study Qualitative Analysis, Attribute 12 – Innovations per Case Study
INNOVATIONS
LEGAL AND REGULATORY
SERVICE DELIVERY
ID CITY DEVELOPMENT
PARTICIPATION
TECHNOLOGY
PLANNING
109
ID006 Singapore developed
ID014 Skolkovo developing
All 7 6 2 3 1
countries in all categories of innovations: Planning (5 versus 2 case studies); Service Delivery (4 versus 2 case
studies); Legal and regulatory (2 versus 1 case studies); and Technology (1 versus 0 case study). The exception
is the Participation category with equal numbers of case studies (1 each). From the analysis, Planning and
Service Delivery are two most common innovations employed by the case studies conducted in developing
countries.
0 2 4 6 8
Planning 5 2
Service delivery 4 2
Legal and regulatory 2 1 Developed countries
Participation 1 1
Technology 10
Figure 75: Case Study Qualitative Analysis, Attribute 12 – Innovations and Development
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The analysis of the 21 case studies identified 70 innovations, which were organized into eight categories:
Infrastructure for Public Services (11 benefits); Governance & Participation (9 benefits); Economic Growth (10
benefits); Improving Quality of Life (3 benefits); Human Development (7 benefits); Environment Protection (8
benefits); New and Enhanced Digital Services (12 benefits); and City Planning (10 benefits) (see Figure 76). The
full list of identified innovations is presented in Table 40.
City Planning Infrastructure for Public Services
New and Enhanced Digital Services Governance & Participation
Benefits
Environment Protection Economic Growth
Human Development Improving Quality of Life
Figure 76: Case Study Qualitative Analysis, Attribute 13 – Benefits Conceptual Map
Table 40: Case Study Qualitative Analysis, Attribute 13 – Instances of Benefits

ID TYPE DESCRIPTION
BF01 Infrastructure for Public Services Facilitating efficient waste management
BF02 Infrastructure for Public Services Providing energy management system to control consumption
BF03 Infrastructure for Public Services Providing efficient energy system, providing uninterrupted power supply
BF04 Infrastructure for Public Services Providing central water management system
BF05 Infrastructure for Public Services Providing sewage system to keep the city healthy and safe
BF06 Infrastructure for Public Services Advanced ICT infrastructure, including Wi-Fi coverage for all city
BF07 Infrastructure for Public Services Providing enhanced communications services
BF08 Infrastructure for Public Services Providing infrastructure for water, waste, communications, energy,
transport
BF09 Infrastructure for Public Services Providing enhanced transportation services (e.g. parking systems, safe and
accessible, bus terminal, master road network)
BF10 Infrastructure for Public Services Providing enhanced electricity, water, drainage, sewage services
BF11 Infrastructure for Public Services Improving energy efficiency and reducing water consumption
BF12 Governance & Participation Fostering citizen participation in public decision-making process
BF13 Governance & Participation Facilitating access to city data (Open-Data)
BF14 Governance & Participation Fostering citizens participation in city sustainable development strategy
BF15 Governance & Participation Engaging stakeholders and building consortiums
BF16 Governance & Participation Identifying and engaging local investment portfolios
BF17 Governance & Participation Gaining knowledge about dwellers and people living in neighbourhoods
and their needs
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BF18 Governance & Participation Sharing good practices
BF19 Governance & Participation Improving the use of public resources
BF20 Governance & Participation Facilitating mission-focus of government agencies work
BF21 Economic Growth Promoting ICT industry and economic growth
BF22 Economic Growth Having attractive conditions for business
BF23 Economic Growth Promoting economic sustainability and growth
BF24 Economic Growth Promoting business in the energy sector
BF25 Economic Growth Accelerating the development of new businesses
BF26 Economic Growth Promoting the city through environment related attractions
BF27 Economic Growth Promoting economic development through reducing dependency on oil
and gas
BF28 Economic Growth Promoting MICE industry
BF29 Economic Growth Having creative enterprise clusters
BF30 Economic Growth Providing new economic opportunities
BF31 Improving Quality of Life Enhancing public safety and security
BF32 Improving Quality of Life Enhancing quality of life for citizens
BF33 Improving Quality of Life Improving the construction of buildings enhancing indoor conditions
BF34 Human Development Having R&D clusters
BF35 Human Development Promoting techno-preneurs
BF36 Human Development Empowering citizens, leveraging on their talent
BF37 Human Development Promoting Knowledge society based on green related issues
BF38 Human Development Cultivating good social values related with environment
BF39 Human Development Creating new educational institutions
BF40 Human Development Having scientists and engineering workforce
BF41 Environment Protection Saving energy in buildings
BF42 Environment Protection Promoting smart buildings saving water and energy
BF43 Environment Protection Promoting green practices for construction
BF44 Environment Protection Promoting the production of green products
BF45 Environment Protection Raising citizens’ awareness about improving urban environment
BF46 Environment Protection Promoting the use of renewable energy
BF47 Environment Protection Promoting green spaces
BF48 Environment Protection Reducing carbon emissions
BF49 New and Enhanced Digital Services Collaborative e-learning tool
BF50 New and Enhanced Digital Services Having digital ID for citizens
BF51 New and Enhanced Digital Services Facilitating electronic service delivery
BF52 New and Enhanced Digital Services Offering one-stop access to public services
BF53 New and Enhanced Digital Services Facilitating citizens’ access to public services
BF54 New and Enhanced Digital Services Developing services to local business
BF55 New and Enhanced Digital Services Having real time information about public transport
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BF56 New and Enhanced Digital Services Reducing the burden of emergency calls
BF57 New and Enhanced Digital Services Eliminating duplicated services
BF58 New and Enhanced Digital Services Filling gaps in service delivery
BF59 New and Enhanced Digital Services Improving customers satisfaction
BF60 New and Enhanced Digital Services Providing better public services
BF61 City Planning Proactive urban development (e.g. city planning and development, city
information and services)
BF62 City Planning Building residential and commercial areas
BF63 City Planning Having attractive conditions for businesses
BF64 City Planning Building sport-facilities (e.g. equestrian polo ground, motor race circuits,
gyms)
BF65 City Planning Planning urban ecology through harmonized eco-systems
BF66 City Planning Building working spaces (e.g. laboratories, offices)
BF67 City Planning Monitoring and analyzing energy consumption for city planning
BF68 City Planning Providing replicable solutions
BF69 City Planning Regeneration of historical places
BF70 City Planning Making the city more attractive
Table 41 shows which of the benefit categories defined in Figure 76 are adopted by which of the 21 case
Infrastructure (10), followed by Economic Growth (8), Improving Quality of Life (8), City Planning (6), Human
Development (6), New and Enhanced Digital Services (6), Government and Participation (5) and Environment
Protection (5) categories. The table also compares how many categories were adopted by the case studies
from developing versus developed countries.
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Table 41: Case Study Qualitative Analysis, Attribute 13 – Benefits per Case Study
BENEFITS
NEW AND ENHANCED DIGITAL SERVICES

GOVERNMENT AND PARTICIPATION
IMPROVING QUALITY OF LIFE
ENVIRONMENT PROTECTION
ID CITY DEVELOPMENT
ECONOMIC GROWTH
INFRASTRUCTURE
HUMAN DEVELOP.
CITY PLANNING
ID001 Bangalore developing x x x
ID002 Cyberjaya developing x x x x x
ID003 Eko Atlantic developing x x x
ID005 Petronia developing x x
ID011 Medellin developing x x
ID012 Curitiba developing x x
ID013 Barcelona developed x x x
ID014 Skolkovo developing x x x
ID015 Amsterdam developed x x
ID016 Seattle developed x x
ID017 New York developed x x x
ID018 Guadalajara developing x x
ID019 Hong Kong developed x x x x
developing 4 8 2 5 4 5 4 3
TOTAL CASES developed 2 2 3 3 4 1 1 3
All 6 10 5 8 8 6 5 6
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countries in: Infrastructure (8 versus 2 case studies); Economic Growth (5 versus 2 case studies); City Planning
(4 versus 2 case studies); Human Development (5 versus 1 case study); and Environmental Protection (4
versus 1 case studies). In addition, there are an equal number of case studies in: Improved Quality of Life
(4 case studies each); New and Enhanced Digital Services (3 case studies each); and developed countries
include more case studies than developing countries in Government and Participation (3 versus 2 case
studies). From the analysis, Infrastructure, Economic Growth and Human Development are the most common
benefits realized by the case studies conducted in developing countries.
0 1 2 3 4 5 6 7 8 9 10
Infrastructure 8 2
Economic Growth 5 3
Improving Quality of Life 4 4
City Planning 4 2 Developing countries
Developed countries
Human Development 5 1
New and Enhanced Digital Services 3 3
Government and Participation 2 3
Environment Protection 4 1
Figure 77: Case Study Qualitative Analysis, Attribute 13 – Benefits and Development
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7. Conceptual Framework
Based on the research literature review (Section 4), policy literature review (Section 5) and the case
study development (Section 6), this section presents our vision and conceptual framework for Smart City
for Sustainable Development. The vision is presented in Section 7.1 and the conceptual framework in
Section 7.2.
7.1. Vision
Given the urbanization trends discussed in Section 2, the continuing fast changes affecting urban
development and urban life, and specific context of each city, the development of a Smart City is a problem
that is continuously changing and with no unique solution to fit all requirements. As defined in (Rittel and
Webber 1973), we can see the development of a Smart City as a wicked problem, i.e. a policy problem that
cannot be definitely described, defined by a pluralistic society where there is no undisputable public good,
with no objective definition of equity, with no policies that are meaningfully correct or false, and without
optimal solutions to the social problems. Table 42 illustrates ten distinguished features of wicked problems
(Rittel and Webber 1973) applied to Smart City development.
Table 42: Conceptual Framework – Smart City Development as a Wicked Problem

1. There is no definitive formulation of a Smart City.
2. The development of Smart City has no mechanism to decide when the “smart” status has been achieved (no stopping
rule).
3. Smart City solutions are not true or false, but good or bad depending on the context.
4. There is no immediate and no ultimate test of Smart City solution.
5. Every Smart City initiative is a “one-shot operation”, counting significantly to development.
6. A Smart City does not have an enumerable set of potential solutions or a well-described process to implement them.
7. Every Smart City is essentially unique.
8. A problem addressed by a Smart City initiative can be considered to be a symptom of another problem.
9. The existence of a discrepancy when developing a Smart City initiative can be explained in numerous ways. The choice
of explanation determines the nature of the Smart City solution.
10. The social planner has no right to be wrong, i.e. those responsible for Smart City initiatives will be liable for the impact
that the Smart City initiative will have in the residents’ lives.
Conceiving the development of a Smart City as a wicked problem motivates us to propose a vision for Smart
City development focusing on the process itself and not on the ultimate status. Due to the nature of the
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problem, the value of the Smart City concept does not refer to the final status of city development to be
achieved sometime in the short, mid or long-term future, but to the continuous transformative process of
making a city smarter.
Our proposed vision of Smart City for sustainable development is formulated in Table 43.
Table 43: Conceptual Framework – A Vision for Smart City Development

Smart City development refers to the continuous transformative process of building different types of capacities, e.g.
infrastructural, technical, human, institutional, and others in a city that contribute to improving quality of life of its residents,
to achieving socio-economic development, and to protecting natural resources; conducted based on the stakeholder
engagement and collaboration.
7.2. Framework
The definition of the conceptual framework on Smart City for Sustainable Development relies on five major
inputs:
1. The vision of Smart City for Sustainable Development presented in Table 43;
2. The findings of the research literature review, policy literature review and case study development, as
presented in Sections 4, 5 and 6 respectively;
3. One major principle to achieve sustainable development – policy coherence (UN OWG 2015);
4. The six dimensions of Smart Cities as proposed in (Giffinger et al. 2010); and
5. The basic principle of monitoring and measuring any transformative process.
The conceptual framework is depicted in Figure 78 and explained in the following sections.
INPUTS TRANSFORMATION OUTCOMES

6 Technologies 8 Approaches 12 Innovations
7 Tools 9 Stakeholders 13 Benefits
9 Governance
10 Maturity Models
CONTEXT
1 Values
2 Drivers
3 Challenges
4 Risks
5 Region
Smart Governance Smart Governance

10 10
8 8
6 6
Smart Living Smart Economy Smart Living Smart Economy
4 4
2 2
0 0
Smart People Smart Mobility Smart People Smart Mobility
Smart Environment Smart Environment
Figure 78: Conceptual Framework – Smart City for Sustainable Development
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7.3. Element 1 – Context

The context refers to specific features of the local environment (the city) that must be considered for the
development of a Smart City. It includes different attributes that will affect the choices for planning and
implementing Smart City initiatives, such as: values, drivers, challenges, risks and regions. Each of them is
explained and illustrated below based on the findings from the research and policy literature reviews and
case study development.

The values driving Smart City initiatives can be of different nature related to: 1) the city itself; 2) sustainable
development, including socio-economic development and environmental protection; and 3) the governance
process adopted for conducting such initiatives. Following such considerations, values are classified into
five categories: 1) City; 2) Economic Development; 3) Social Development; 4) Environment Protection; and 5)
Governance. The values are defined below.
City Values – The set of agreed values to be used in defining the vision of a Smart City, for example:
social, vibrant, livable, clean, healthy, safe, responsive, resilient, promoting proximity between people’s
accommodation and working environments, and sustainable.
Economic Values – Smart City initiatives promoting economic development should be driven by clear values,
for example to thrive in job creation and financial growth, and to develop the entrepreneurial culture.
Social Values – Smart city initiatives represent opportunities to cultivate social values by empowering social
activities. Example social values include: development of human capital through Smart City e-learning
platforms, talent development, equity and fairness, social inclusion, institutionalizing civic values e.g. sense
of belonging, and civic discipline.
Environment-related Values – Any Smart City initiative needs to ensure that environmental resources are
protected for future generations. Example environment-related values include: green areas protection, and
commitment to reducing CO2 emissions.
Governance Values – Since the development of Smart City initiatives highly depends on the governance
approach, having clear governance value makes a difference. Example governance values include: giving
voice to citizens for planning and building their city, developing citizen engagement and participation in
community-related issues, consensus building for inclusive decisions, bringing citizens together around
collective goals, transparency, public scrutiny, and strengthening government-citizen collaboration.

Drivers for developing Smart City initiatives depend on: 1) the age of the city; 2) development focus of the
initiatives; and 3) city dimensions to be improved. These are defined below.
City Age Drivers – There are two different drivers for Smart City initiatives based on the city history. In the case
of old cities, Smart City initiatives can be seen as a mechanism for regeneration of urban areas. In the case
of new cities, Smart City initiatives are a useful approach for conducting a rational city planning following a
local strategy aligned with regional and national urbanization and development strategies.
Development Drivers – Depending on the development focus of the Smart City initiatives example drivers
include: leveraging on the deployment of ICT for city development, leveraging on human capital, emphasizing
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on business-led development, attracting investments, and promoting the development of a given sector, like
e.g. renewable energy, creative industries or high-tech industries.
City Dimension Drivers – Ultimately, the drivers may depend on the city dimensions to be improved by Smart
City initiatives. Such drivers could be: economic, social, environment, mobility, living and governance.

Smart City initiatives need to overcome or provide solutions, as defined below, to different types
of challenges: 1) economic; 2) social; 3) environmental; 4) technical; 5) service delivery; 6) financial;
7) governance; and 8) institutional.
Economic Challenges – Examples include improving local competitiveness against regional and international
markets, diversifying economic activities, obtaining funding for Smart City initiatives, overcoming spatial
inequalities in productivity and income, overcoming pressures to the resource base due to growth of urban
populations, reducing capital and operational expenditures, facing budget cuts affecting local governments,
and controlling efforts driven by wild capitalism.
Social Challenges – Examples include ensuring equity and fairness, reinforcement of social and territorial
cohesion, ensuring social inclusion, addressing political and ethnic tensions, increasing burden on adult
social care, ensuring the availability of services for different communities in the city, and leveraging human
capital.
Environmental Challenges – Examples include protecting natural resources and green areas, reducing
emissions generated by transport systems, reducing energy consumption or using renewable energy,
addressing environmental degradation caused by urbanization, adopting green practices, reducing
dependency on gas and oil, reducing air pollution, and addressing the scarcity of natural resources.
Technical Challenges – Examples include deployment of integrated city infrastructure and service platforms,
solving machine-to-machine communication, ensuring system and data security, managing spectrum
utilization, defining and ensuring the adoption of interoperability standards, provision of analytical methods
needed to integrate qualitative and quantitative data from heterogeneous sources, making optimal use
of interconnected information for improving efficiency of city operations, optimizing the use of limited
resources, having the appropriate technology at the right time, contextualizing a solution or a good practice
to the local conditions, and producing and delivering scalable solutions.
Service Delivery Challenges – Examples include increased demand for energy, water and sanitation; increased
waste generation and shortfalls in municipal budgets to collect and proper dispose of waste; increased
pressure on housing and transport systems; improving public safety by reducing crime and emergency
response time; reducing traffic congestions; ensuring the construction of comfortable city facilities and
buildings; improving quality of services by delivering innovative services and streamlining and tailoring
services to address citizens’ needs; ensuring the right levels of security and resilience across delivery models;
updating new releases of public services without major disruptions to ongoing service delivery; ensuring 24*7
service availability; and ensuring customers’ satisfaction by maintaining data and information up to date.
Financial Challenges – Examples include ensuring availability of financial resources; addressing possible
lack of capacity for attracting investors; ensuring the construction of cost effective buildings and facilities;
reducing operational costs; and ensuring long-term sustainability of the delivered solutions.
Governance Challenges – Examples include engaging private sector in testing solutions, adopting decisions
and proposals made by citizens; defining the proper role for private sector actor interventions – defining
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where, when, how they should be engaged; attracting talent; enabling distributed implementation and
execution by different stakeholders supported by central coordination; and establishing a governance
committee with broad representation of government levels and societal sectors.
Institutional Challenges – Examples include ensuring departmental coordination and alignment, overcoming
bureaucracy in government agencies, attracting qualified IT professionals and relevant IT players, and having
qualified human resources for service delivery.

Smart city initiative face various types of risks, such as: 1) economic; 2) social; 3) environmental; 4) technical;
5) financial; and 6) strategical. Each category is described below.
Economic Risks – Examples include promoting economic development based only on energy resources,
developing an economy highly influenced by external factors, developing an economy only focusing on or
highly dependent on ICT knowledge or the ICT industry, and low take up of delivered solutions due to high
fees to access the services/products.
Social Risks – Due to different nature of social risks, we propose a further classification and refinement.
The categories and examples include: 1) Social Divide – deepening social polarization and gentrification,
deepening digital divide, and increasing disparities for accessing health services and knowledge; 2) Social
Exclusion – rising citizens’ feeling of exclusion due to restrict access to connectivity and services, like
controlled access to exclusive places; increasing social exclusion of local citizens due to efforts to attract
qualified foreigners; neglecting citizens’ opinions due to political interests; and not addressing special needs
of vulnerable groups; 3) Adoption – resistance to change resulting in low adoption or take up of new services,
low adaptation and flexibility capacity for adopting new solutions, rising citizens’ concerns on privacy and
security due to pervasive deployment of ICT; 4) Impact – disregarding legal, social and ethical impact of ICT,
negative experiences of citizens and visitors due to high surveillance implemented by Smart City initiatives,
developing a society driven by individuals instead of communities’ values due to the lack of common history
and culture of dwellers, promoting economic development disregarding social concerns; and 5) Cultural –
facing lack of transparency of government authorities, lack of trust among stakeholders, and low reliability
among partners.
Environmental Risks – Examples include having a negative environmental impact of the Smart City initiative,
not achieving the reduction of carbon footprint to comply with the Kyoto protocol, and promoting economic
activities disregarding environmental concerns.
Technical Risks – Examples include technology-centered vision, facing cyber-attacks, limited capacity for
satisfying service transport demand, lack of urban related research, generalizing results without proper
contextualization, lack of alignment among project components, developing decoupled city infrastructure
components, lack of open discussions on the use of ICTs, lack of awareness about the duality of introducing
new technologies, lack of capacity for disaster management, difficulties for adopting integrated approaches,
information failures, lack of trust in data privacy and system integrity
Financial Risks – Examples include lack of financial resources to afford the cost of the initiative, not being able
to attract investors, not being able to efficiently collect service fees, and overcoming market failures.
Strategical Risks – Examples include initiatives driven by a restrictive vision focused only on technology
deployment; initiatives driven by personal objectives, ideological and political interests; avoiding the
manipulation of biased information that could distort reality; lack of communication between city planners
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and citizens; lack of integration among policies, ICT deployment and city plans; lack of careful readiness
assessment of costs, ecological concerns and political implications; possible inter-organizational tension and
conflicts; coordination failure, inability of cities to gain first mover advantage; fear of lock-in by vendors.
7.3.5. Attribute 5 – Region

A city is located in a geographical region, which may comprise more cities sharing similar problems and
opportunities. Strengthening collaboration of cities in the same region and pursuing common goals can
facilitate the development of Smart City initiatives. Example factors to be considered at the regional level
include: 1) finding solutions to cities in the region by scaling up problems to be solved at the regional level,
e.g. delivering common cloud services for all cities in the region; 2) defining common vision for cities in
the region, e.g. pursuing regeneration of a whole region; and 3) seeking common benefits from individual
contributions and collaboration, e.g. pursuing sustainable development of the region based on coordinated
efforts conducted by individual cities.
When developing Smart Cities within a regional umbrella, specific concerns should be addressed, including:
leveraging urban-interdependencies and the regional context; considering the city organizational culture,
priorities, objectives and strategic vision; considering the relative position of the city in the region and global
urban networks; preserving the urban heritage as identity; and framing initiatives into regional objectives
according to the local settings.
Finally, problems are different from regions to regions. Differences rely on industrial and political history,
culture, topology, geography, as well as on regional, national and international policies. Therefore, knowledge
transferring of Smart City solutions at the regional level needs to be carefully analyzed based on the regional
context.
7.4. Element 2 – Inputs

Inputs refer to specific elements that the transformation process of a Smart City initiative can use. Two input
attributes are technologies and tools. Each attribute is explained and illustrated below based on the findings
from the research and policy review and case study development.

Technologies constitute a primary element to develop Smart Cities. Indeed, the Smart City concept is a
new approach for urban development focused on the use of ICTs to improve quality of life of city dwellers.
However, improving a city infrastructure used to provide basic services, i.e. electricity, water or sanitation,
requires not only ICTs, but other technologies as well. We classify Smart City technologies into: ICTs, Hardware
Tools, Software Tools, New ICT Approaches, and Other Technologies. Each category is described below.
ICTs – Examples include telecommunication and data networks; data centers; telecommunication networks;
IPv6; wireless networks; computer networks; green ICTs for agriculture, forestry and biology; mobile
technologies; vehicle-to-vehicle (V2V) and vehicle-to-infrastructure (V2I) communication technologies; vehicle
prioritization technologies; ubiquitous networks; satellite TV; mobile technologies; RFID; pervasive services
technologies; and multimedia technologies, surveillance and security technologies.
Hardware Tools – Examples include mobile devices, smart phones, sensors, and TV cameras.
Software Tools – Examples include ICT collaborative tools, video streaming tools, e-learning tools, web tools,
databases, virtual maps, mobile apps, operation management tools, open source software, geographical
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information systems (GIS) and geo-informatics, electronic commerce tools, Customer Relationships
Management (CRM) systems, and Automated-Fare-Collection (AFC) systems.
New ICT Approaches – Examples include open data, big data, cloud computing and cloud services, reality
virtualization, data mining, data analytics, cyber-security, Internet of Things, and cloud computing and cloud
services.
Other Technologies – Examples include those related to energy like solar, wind, and tidal; smart power grids;
green materials and construction technologies; mechanics for transportation systems; green chemicals; and
technologies for waste treatment.

Tools play a relevant role in Smart City development. In particular, tools contribute to: better planning and
design of Smart City systems; better understanding the design strategies; predicting behavior of Smart City
solutions; analyzing how a city works; improving services using context aware information; and assessing
how user-driven open innovation econ-systems behave and could be organized. Based on the various roles,
different types of tools are applied to Smart City development, such as: Regulatory; Planning; Operational;
Governance and Management; and Monitoring tools. Each category is illustrated below.
Regulatory Tools – Examples include standards, e.g. ISO Standards for City Indicators; legal frameworks, and
domain-specific policies, like an environmental tax policy based on consumption.
Planning Tools – Examples include Smart City reference frameworks, e.g. Cisco Smart City Framework; Smart
City models, e.g. IBM Smarter City Actionable Business Architecture, and Municipal Reference Model; and
Smart City master plans.
Operational Tools – The category includes all types of tools used for daily delivery of city services. We further
classify operational tools into Hardware, Software and Infrastructure. Examples for each subcategories
include the following: 1) Hardware – intelligent wired and wireless networks, Cisco service grids, ubiquitous
devices, and sensor networks; 2) Software – business and personal communication systems, smart
communication systems, data and information systems, software tools for data communication, virtual maps,
simulation tools, modeling tools, virtual reality tools, and Innovation Technology (IvT); and 3) Infrastructure –
smart nation ICT platform, e.g. Singapore Internet Exchange (SGIX), data center park, customer service center,
command and control center, test beds, and living labs.
Governance and Management Tools – Examples include social media including Facebook, Twitter, forums and
blogs; tools for project and program management, and tools for gathering stakeholders’ opinions, like online
surveys.
Monitoring Tools – Examples include environmental impact assessment tool; data analysis and optimization
software; national Internet measurement infrastructure; key performance indicators, e.g. ITU Key Performance
Indicators in Smart Sustainable Cities, UN Habitat City Prosperity Index; and assessment tools, e.g. Microsoft
CityNext Assessment.
7.5. Element 3 – Transformation

Transformation refers to the process of building different types of capacities for the city to become smarter
and for improving quality of life of its citizens. Specific studied attributes relevant to the transformation
process include: 1) approaches; 2) stakeholders; 3) governance; and 4) maturity models. Each of them is
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explained and illustrated below based on the findings from the research and policy review and analyses of
case studies.

Two broad approaches to Smart City development are top-down and bottom-up. A top-down approach
presents the following characteristics: 1) the strategy is developed by government; 2) government provides
incentives and possibly funding; 3) government publicizes the initiatives to help their adoption; and 4)
usually this type of approaches provides a more technical vision. A bottom-up approach exhibits other
characteristics, such as: 1) city processes are carried out based on contributions from various actors,
including creative communities, research institutions and the private sector; 2) market oriented public-
private-partnership are created by partner initiatives; and 3) initiatives are originated and conducted through
citizen engagement.
Other approaches include: 1) an integrated approach to providing a platform for businesses to develop
required solutions; and 2) a citizen-centric approach, meaning that citizens’ needs are placed at the forefront,
and service providers share information to provide coherent and seamless services, rather than operating in
multiple service silos.

Stakeholder engagement is a crucial requirement for the success of Smart City development. Four major
stakeholders’ attributes to consider include: 1) Types; 2) Roles; 3) Activities; and 4) Partnerships. Each of them
is illustrated below.
Stakeholder’s Types – Examples include citizens, municipal or local government, city officials, private
enterprises, civil society, Internet Service Providers (ISPs), water providers, energy providers, foreigner experts
and consultants, non-government organizations (NGOs), community leaders, and international organizations.
Stakeholders’ Roles – Examples include 1) Project Owner – mostly played by the municipal government; 2)
Project Performers – enterprises contributing to project implementation; 3) Strategic Partners – companies
providing some type of basic services, e.g. ISPs, energy and water providers; 4) Individual Contributors
– citizens actively participating in designing Smart City solutions through various mechanisms such as
crowdsourcing, gamification, social networks and social media; 5) Civil Society – playing a key role in
implementing participatory processes for urban governance; and 6) Customers – comprising the recipient of
Smart City solutions, including citizens, visitors, private companies, etc.
Stakeholders’ Activities – Stakeholders are required to conduct three major activities: 1) interact; 2) network;
and 3) collaborate.
Stakeholders’ Partnerships – Public-Private Partnerships (PPPs) or Public-Private-People-Partnerships (PPPPs)

are essential for Smart City development. PPPs open the provision of public services to private companies,
while the public authority remains responsible for enabling the policy environment and regulatory framework
that protects the rights and interests of citizens and investors. PPPs and PPPPs enable governments to
leverage on private sector and citizens’ capacities to innovate, invent and bring in efficient solutions.
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Governance is another major attribute for the successful completion of Smart City initiatives. Six attributes
are included to define governance: 1) Requirements; 2) Principles; 3) Vision; 4) Resource Management;
5) Models; and 6) Government Role. Each of them is presented and illustrated below.
Governance Requirements – The main governance requirements for Smart City development includes:
1) creation of a central agency responsible for coordination of initiatives likely implemented by different
partners; 2) centralized e-Governance with a comprehensive strategy to enable effective and optimized
coordination and control; 3) strong leadership; 4) well designed governance model; 5) defining clear
governance principles; 6) adopting resilient processes; 7) defining performance measures of city services;
and 8) enabling continuous improvements. In addition, there should be a clear distinction between
responsibilities of central and local governments. While the former are responsible for promoting labor
mobility, developing infrastructure and removing impediments for internal trade; the latter are responsible
for improving quality of life of their residents and minimize their costs of living. Local governments are
also responsible for making cities “work better” by improving the provision of local public services, such as
sewage and public transport. In particular in developing countries, local governments also need to ensure the
needed urban policy interventions for limiting urbanization to already crowded cities.
Governance Principles – Examples include efficiency, effectiveness, transparency, collaborative, open,

accountability, good governance, and governance by incentives rather than governance by enforcement. In
addition, another governance principle refers to stakeholder engagement, e.g. involving national, regional
and local civil officials, people ownership, and business collaboration. Finally, governance through be
enriched through public participation made possible by social media and by making government information
available in the public domain.
Governance Vision – A vision for Smart City development should be produced through participatory
governance mechanisms. An example vision, “creating citizen-centric, efficient, accountable, transparent,
inclusive, creative city, with a sense of safety and security”.
Resource Management – Governance approaches should be considered to manage four types of resources: 1)
Infrastructure, e.g. establishing a city command center to host the intelligence and governance of the city; 2)
Partners – a possible approach is delegating the responsibility for the management of the project to a private
partner; 3) Data – opening access to government data; and 4) Services – implementing a centralized effective,
open and collaborative approach to service delivery.
Governance Model – A governance model should include the definition of: 1) an organizational model
identifying partners, their roles and responsibilities; 2) rules for decision-making; 3) execution mechanisms;
4) business processes; and 5) procedures for project management, monitoring and evaluation.
Government Role – As a major stakeholder, local government plays important roles including: 1) making
choices where to locate infrastructure investments and where to improve services; 2) ensuring efficient and
transparent policy making for managing urbanization; 3) enacting policies to increase energy efficiency and
to promote cleaner energy sources for electricity generation, buildings and urban transport; 4) adopting
multi-sectoral policies for sustainable, green urban growth; 5) encouraging compact and efficient cities
through land and housing regulations as well as through market-based incentives; 6) developing strong
institutions and partnerships among the public sector, private sector and civil society; 7) building capacity
of local actors; 8) prioritizing investments in core systems, such as transport, education, public safety and
health; 9) identifying the political agenda and ensuring project alignment; 10) conducting a self-assessment
including a review of the government’s situation; and 11) implementing a quality management system.
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Measuring and monitoring enables to assess the progress towards the achievement of goals and provide
feedback in case the project needs alignment or reviews. Maturity models provide a reference model
for measuring progress. Other instruments are also applied and proved to be useful. Indeed, the various
attributes of a Smart City need to be identified and can be used as part of the metrics and reference model
for defining the smartness of a city. For this study, the Maturity Models attribute defines possible features
related to measuring and monitoring Smart City initiatives. We describe the attribute based on the following
perspectives: 1) Aim; 2) Tools; and 3) Indicators. Each is presented and illustrated below.
Aim – Several tools are used for measuring and monitoring. The aim of applying such tools include: to
measure the readiness of a city for implementing a given initiative; to measure the degree of smartness of
the city on a given area; to measure the level of maturity of service delivery or policy area of a city compared
to other cities; to help choose the priority domains for a city; and to assist in developing the guidelines for
Smart City implementation.
Tools – Several tools exists for measuring and monitoring Smart City initiatives, some commercial and others
developed by governments:
{{ IBM provides a set of tools that includes: 1) Smarter City Assessment, which enables collecting
information about operating city systems; 2) Smarter City Maturity Model, which assesses and
helps build a roadmap for the city; 3) Smarter City Actionable Business Architecture, which defines
relationships between different city domains; and 4) Municipal Reference Model, which describes a set
of city concepts, tools, and offered services.
{{ The Government of Scotland and Scottish Cities Alliance defined and use the Smart Cities Maturity
Model – comprising six maturity stages: level 1 or Ad-hoc, level 2 or Opportunistic, level 3 or Purposeful
and Repeatable, level 4 or Operationalized, and level 5 or Optimized; and five dimensions: 1) Strategic
Intent; 2) Data; 3) Technology; 4) Governance and Service Delivery Models; and 5) Citizens and Business
Engagement. They also defined and use the Self-Assessment Tool that comprises three stages to be
completed through a questionnaire.
{{ The Government of India provides the Smart City Model, which comprises four stages: The model
comprises four stages: 1) Access; 2) Efficiency; 3) Behavior; and 4) System Focus. It also defines
application domains including transport, spatial planning, storm water drainage, water supply, solid
waste management, sewage, electricity, telephone, and Wi-Fi.
{{ ITU defines Key Performance Indicators (KPIs) for smart sustainable cities. The proposed indicators
focuses on a set of ICT related indicators for smart sustainable cities but does not cover all KPIs of
cities contained in the ISO standard 37120. The indicators are grouped into the following categories: 1)
Information and Communication Technology; 2) Environmental Sustainability; 3) Productivity; 4) Quality
of Life; 5) Equity and Social Inclusion; and 6) Physical Infrastructure.
{{ The World Bank proposes to measure the “urban metabolism” of a city, analyzing how cities consume,
produce and transform materials and energy. They highlight that all cities should begin measuring
material flows and other environmental and social data, and that all cities need a credible and
standardized “urban resilience index”.
{{ A number of good practices implemented or adopted by other cities can also serve as a relevant bench-
learning tools. Relevant good practices are related to governance, transport, spatial-planning, water-
management, sewage, data and ICT infrastructure, electricity, mobility, environment sustainability,
social sustainability, quality of life, citizens participation and engagement, as well as contextualization
practices.
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Indicators – Examples include the number of stakeholders engaged, number of bottom-up implemented
initiatives, levels of investments, number of established partnerships, and number of city domains addressed
and improved.
7.6. Element 4 – Outcomes

Outcomes refer to results produced by the Smart City transformation processes. Outcomes include two
attributes: innovations and benefits. Each of them is explained below based on the findings from the research
and policy literature reviews and case study development.

ICT and new technologies have the ability to provide environment-friendly and economically viable
innovative solutions for cities. Innovations were studied through three perspectives: 1) Strategies;
2) Processes; and 3) Mechanisms. Each of the perspectives is presented and illustrated below.
Innovation Strategies – Examples include: 1) outsourcing services using outcomes-based contracts;

2) providing solutions for service integration, both back office and more increasingly front office services;
3) providing online service delivery; 4) releasing data to enable new services to be developed and citizens
to make informed decisions; 5) reducing demand on given services, e.g. promoting independent living
facilitating elderly people to live longer with less support from the state; and 6) promoting user-driven
innovation.
Innovation Processes – Innovation can be supported during all processes of Smart City development.
Innovation processes are classified and illustrated as follows:
{{ Innovation in Planning – organizing focus groups, consultations and workshops for city planning; and
defining a city plan that is practicable, replicable and scalable. In addition, the results of planning
should also be innovative; for example: planning the creation of living and working integrated
environment for IT professionals; a planned city focused on tourism, planed in an artificial island
created by reclaimed land; a planned city focused on energy-based economy; a planned city focused
on digital-media innovation; a planned city focused on knowledge-innovation based economy to
reduce the dependence on oil and gas; a planned city focused on its historic patrimony as a way to
leverage its economy.
{{ Innovation in Regulations – examples include a credit system for industries based on reducing carbon
emissions; a legal framework for implementation and adoption of a digital plan; and regulation for the
construction of green buildings.
{{ Innovation in Service Delivery – examples include establishing an eco-system for public-private-people
partnership for service delivery; a mobile app for tracking the trajectory of public buses developed by
an entrepreneur based on open data; an electric escalator, part of public transport system, facilitating
the move of people from-to poor neighborhoods in the city; public transport system for the city; living
labs for testing new products and services; and seamless one-stop access to public services through
phone a unique, easy to remember phone number.
{{ Innovation in Citizen Participation – examples include promoting citizen participation in policy making
for defining mayors’ agendas, and crowdsourcing of a virtual map for raising awareness about
environmental issues, or unsafe neighborhoods in the city.
Innovation Mechanisms – Examples include test beds, living labs, crowdsourcing, and user communities.
Innovation is facilitated by providing access to government data through open data initiatives. Another
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important mechanism is an open eco-system, which needs to be deployed, organized and monitored.
Usually, open eco-systems serve as test beds and living labs, and can be fostered through incentives and
policies.

Major benefits of Smart City development is to foster economic and sustainable development of cities while
protecting the environment and improving the quality of life of its inhabitants. Benefits of successful Smart
City initiatives can be achieved at different levels. We classify benefits into: 1) Economic; 2) Environmental;
3) Human Development; 4) Quality of Life; 5) Basic Services; 6) Digital Services; and 7) Governance. Each
category is presented and explained below.
Economic Benefits – Examples include promoting the ICT industry and economic growth, having attractive
conditions for businesses, promoting economic sustainability and growth, promoting business in the energy
sector, accelerating the development of new businesses, promoting the city through environment related
attractions, promoting economic development through reducing dependency on oil and gas, promoting the
Meetings, Incentives, Conferencing and Exhibitions (MICE) industry, increasing employment opportunities,
having creative enterprise clusters, accelerating new business start-ups, engaging and leveraging Small
Medium Enterprises (SME)s community, and providing new economic opportunities.
Environmental Benefits – Examples include saving energy in buildings, promoting smart buildings saving
water and energy, promoting green practices for construction, promoting the production of green products,
raising citizens’ awareness about improving urban environment, promoting the use of renewable energy,
promoting green spaces, reducing carbon emissions, and planning urban ecology through harmonized eco-
systems.
Human Capital Benefits – Examples include having Research & Development clusters, promoting techno-
preneurs, empowering citizens leveraging on their talent, promoting Knowledge Society based on green
related issues, cultivating good social values related with the environment, creating new educational
institutions, providing lifelong learning opportunities, and having and anchoring scientists and engineering
workforce.
Quality of Life Benefits – Examples include enhancing public safety and security, improving traffic conditions,
reducing time required for moving from home to office, improving health conditions of dwellers due by
accessing to water and sanitation services, regenerating historical places, making the city more attractive
and livable, improving social equality, better community connectivity, binding disperse and separate
communities, accelerating access to safety solutions, and improving the construction of buildings by
enhancing indoor conditions.
Basic Services-related Benefits – Examples include facilitating efficient waste management; providing energy
management system to control consumption; providing efficient energy system; providing uninterrupted
power supply providing central water management system; providing sewage system to keep the city healthy
and safe; providing infrastructure for water, waste, communications, energy, and transport; building new
residential and commercial areas; building working spaces, e.g. laboratories, offices; building sport-facilities,
e.g. equestrian polo ground, motor race circuits, gyms, etc.; delivering resilient public services; and offering
decent living conditions to every resident, e.g. good quality and affordable housing, access to cost efficient
physical, social and institutional infrastructures such as adequate and quality water supply, sanitation, 24*7
electric supply, clean air, quality education, cost efficient health care, dependable security, entertainment,
sports, and fast and efficient mobility.
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Digital Services-related Benefits – Examples include facilitating citizen access to public services like water
and sanitation; having real time information about public services, e.g. transport; reducing the burden of
emergency calls; eliminating duplicated services; filling gaps in service delivery; developing services to local
business; providing enhanced communications services; deploying advanced ICT infrastructure including
Wi-Fi coverage the whole city; facilitating electronic service delivery by having digital ID for citizens and
offering one-stop access to public services; improving customers’ satisfaction, and providing access to
collaborative e-learning tool contributing to build human capital.
Governance Benefits – Examples include fostering citizen participation in public decision-making process,
improving transparency, facilitating access to city data through open-data initiatives, fostering citizen
participation in city sustainable development strategy, engaging stakeholders and building consortiums,
enhancing collaboration with non-government actors, identifying and engaging local investment portfolios,
gaining knowledge about dwellers and people living in neighborhoods and their needs, sharing good
practices with other cities, making more efficient use of public resources, facilitating government agencies to
focus on mission-related work, facilitating proactive urban development through city planning and provision
of city information and services, monitoring and analyzing energy consumption for city planning, promoting
innovations, and providing replicable solutions.
7.7. Element 5 – Measurement

Two types of measurement exercises are mandatory, one at the initial stage and one at the final stage of
Smart City transformation. The aim of the former is to assess the context, a kind of readiness assessment,
analyzing the status of the city capacity at the various dimensions – economic, people, environment,
mobility, governance and living. The aim of the latter is to measure the developed capacities. Any Smart City
initiative should aim at improving capacities of more than one type.
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8. Policy Recommendations
Based on the project findings from research literature review (Section 4), policy literature review (Section
5), case study development (Section 6), and the proposed conceptual framework for Smart Cities for
Sustainable Development (Section 7), this section provides some policy recommendations for building
Smart Cities for Sustainable Development. Following the structure of the conceptual framework, we provide
recommendations related to the context (Section 8.1), inputs (Section 8.2), transformation (Section 8.3)
and outcomes (Section 8.3). Relying on the vision of a Smart City as a transformation process, detailed
recommendations are provided for transformation attributes.
8.1. Context
Policy recommendations related to Context include:
{{ Prepare a solid foundation for Smart City initiatives, by gaining a deep understanding of the local
context through readiness assessment. Possible assessment areas include:
• priority domains, values, drivers, challenges, and risks;
• city stakeholders and their level of preparedness for Smart City initiatives, including their ICT-related
capabilities;
• current legal and regulatory framework for Smart City initiatives;
• funding mechanisms and opportunities, as well as local investment portfolios;
• current ICT infrastructure deployed in the city and in government agencies, and their capabilities,
including the support they provide for delivering other public services such as energy, water,
transport, among others;
• current public services in given priority domains and possible areas for improvement.
{{ Design the readiness assessment exercise with support of a multi-disciplinary team of qualified
professionals including representatives from government, academia, industry and civil society;
maximize the number of represented stakeholders in terms of their number, sectors and
representations.
{{ In collaboration with local academics, supported by international experts, if needed, identify a set of
Smart City good practices to be used by the city for bench-learning purposes. Good practices should
include cases from two types of cities: 1) cities with similar conditions as the local context and 2) cities
that are excelling in a given domain of interest to the local context.
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{{ Identify a set of cities at the regional, national and international level, with whom the city can promote
collaboration on Smart City development.
{{ If the city is part of a regional network, dedicate efforts to asses if other cities in the network decided to
embrace similar initiatives and analyze how to leverage such initiatives through city-level collaboration.
{{ Initiate sensitization campaigns and educate the society on issues relevant to smart sustainable cities,
including energy consumption and the use of renewable energy sources, carbon footprints, green
areas, water consumption, and waste management. Dedicate special efforts to raising awareness and
educate children at schooling age.
{{ Leverage on the changes introduced by Smart City development, as an opportunity to instill civic
values in the society.
8.2. Inputs
Policy recommendations related to Inputs include:
{{ Based on the local conditions, conduct a feasibility study to understand the type of ICTs capabilities,
and capabilities of other technologies used to deliver basic services, like energy, water, sanitation,
construction, etc.; that can be adopted in the city.
{{ Review good practices implemented in other cities of interest, including tools and technologies applied
in the targeted domain.
{{ Based on the existing regulatory and legal framework surveyed as part of context readiness
assessment, identify and address regulatory and legal gaps and weaknesses; in particular, related to
the following areas:
• public-private partnerships;
• administrative simplification, with special focus on businesses and SMEs;
• whole-of-government approach;
• open access to government data and information;
• protection of intellectual property rights; and
• privacy and security, among others.
{{ In collaboration with academia, the private sector and international organizations, design and
implement initiatives dedicated to building institutional capacity of the local government as a whole
and of selected government agencies. Among others, possible areas for institutional capacity building
include the adoption of:
• social media and procedures and tools for citizen participation;
• open data initiatives;
• big data and data analytics;
• standards for Smart City initiatives;
• approaches for performance measurement;
• methodologies and tools for program and project management.
{{ When identifying tools and technologies to be adopted, prioritize those that: 1) are based on open
standards, 2) fit within the overall architecture, 3) fulfill with interoperability requirements, and 4) avoid
future lock-in scenarios from vendors.
{{ Engage academia and the private sector in efforts in localizing and adopting new tools in the local
context.
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{{ When adopting new technical tools, ensure that users can effectively and efficiently use them. If
needed, design trainings on such tools and hire qualified experts that can support the adoption and
usage of the tools on operational scenarios.
{{ Define human-capacity building programs for each group of stakeholders based on: 1) new trends to
be adopted in the city, 2) the target audience, and 3) training needs assessment conducted among the
target audience.
implement initiatives dedicated to building human capacity among government officials at all levels,
particularly policy makers, project leaders, and public managers. Possible areas for human-capacity
building include:
• leadership;
• strategic planning;
• stakeholder engagement and citizen participation;
• innovation;
• cultural change;
• critical thinking and systems thinking;
• scenario planning models, and urban simulation methods and tools;
• data analytics and evidence-based policy making;
• program and project management;
• open data; and
• cloud computing.
implement initiatives dedicated to building human capacity for the relevant external stakeholders,
including:
• entrepreneurs – for them to be able to contribute to Smart City development, and
• citizens – for them to be able to consume and benefit from the produced results.
{{ In collaboration with academia, private sector and civil society, dedicate special efforts to embed
a lifelong learning culture in the society supported by the provisioning of collaborative e-learning
platforms. Learning offers should focus on knowledge relevant to the local culture and economy and
available in local language.
8.3. Transformation
Policy recommendations related to Transformation are further classified into: 1) Approaches; 2) Stakeholders;
3) Governance; and 4) Maturity Models. Each of them presented in the following sections.
8.3.1. Approaches
Policy recommendations related to Approaches include:
{{ Smart City development requires a combined approach. The foundations and the “big picture” for
Smart City development need to follow a top-down, government-led approach, while specific initiatives
in a given domain can be successfully conducted following a bottom-up approach.
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{{ It is government responsibility to provide an innovation eco-system and stimulate bottom-up

innovative solutions for Smart City development.
{{ There are no off-the-shelf solutions ready for adoption for Smart City development. Every solution or
good practice needs to be localized to the context.
{{ Be aware that a city does not become smarter just by implementing technical solutions; other factors,
like social, cultural, economic and environmental are to be addressed and considered.
{{ Knowing that any change in the physical transformation of a city produces changes in the economy
and the society, systems thinking is needed to plan, design and assess Smart City initiatives.
{{ Demystify the complexity of problems and lack of resources as mechanisms to avoid changes, since not
all city problems are complex or require a lot of resources for solving them.
{{ Break down the lack of action and just define what is needed, since the risk of doing nothing is bigger
than the risk of doing things wrong.
{{ Keep in mind that it is impossible to reach a scenario with all warrantees for innovations not to fail, and
make the decision to start, i.e. to innovate, the first requirement is to start.
As part of approaches, some policy recommendations related to strategy include:

{{ In consultation with city stakeholders, define a clear vision of what the city wants for its future and
define a strategy and a well-defined plan for implementing the vision.
{{ Ensure that the vision is not merely focusing on technology, but highlights improvements in other city
dimensions, like environment, quality of life and people, among others.
{{ Define a Smart City strategy thinking in the dual commitment to short- and long-term results. The
strategy should not be focused on simply the next achievable steps.
{{ Before preparing the strategy, dedicate sufficient amount of resources to rigorous identify and learn
from global good practices to be able to identify advanced solutions.
{{ Ensure that the Smart City strategy is aligned with overall strategy of the city and region.
{{ Ensure that the defined city plan is doable and scalable.
{{ Avoid the following scenarios when defining Smart City initiatives:
• initiatives driven by a restrictive vision focused only on technology deployment;
• initiatives driven by personal objectives;
• initiatives driven by ideologies and political interests;
• initiatives shall pay special attention to ensure city and service resilience; and
• initiatives are highly coherent and integrated with city policies and plans.
{{ Prepare a detailed business plan including considerations about the long term sustainability of the
delivered solutions.
{{ Use analytical tools to compare the value of potentially unrelated projects to decide which ones to
prioritize.
{{ Be aware that the planning process will need continuous reviews, mainly taking into account citizens’
feedback.
{{ As part of capacity-building efforts, create policies and environments for attracting talents, qualified
professionals and IT players.
{{ Ensure effective communication between city planners and citizens.
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8.3.2. Stakeholders
Policy recommendations related to Stakeholders include:
{{ Take into account that inclusion and participation are important targets for successful Smart City
programs.
{{ Ensure stakeholders’ acceptance, commitment and contribution to Smart City initiatives through
active mechanisms of stakeholder engagement. Provide mechanisms to facilitate their interactions,
networking and collaboration to leverage on private sector and citizens’ capacities to innovate, invent
and bring in efficient solutions.
{{ Create a sense of citizens’ ownership and commitment by empowering them through active
participation. Organize and maintain open discussions with and awareness campaigns for citizens
{{ Define mechanisms for strengthening the capacity of academia in conducting multi-disciplinary Smart
City research for them to be able to play to major roles: 1) think tank for government, and 2) capacity-
builder for other stakeholders.
{{ Create and rely on teams of highly-qualified and motivated professionals with deep commitment to
deliver public value.
{{ Identify and leverage on inspiring leaders (‘city champions’).
{{ Accelerate, through policies and incentives, new business start-ups, engage and leverage on Small
Medium Enterprises (SME)s community, providing new economic opportunities for businesses.
{{ Empower citizens leveraging on their talent and promote techno-preneurs.
8.3.3. Governance
Policy recommendations related to Governance include:
{{ Be aware that governance is responsible for:
• defining a comprehensive strategy to enable effective and optimized coordination and control;
• ensuring strong leadership;
• defining a well-designed governance model with clear rules for decision-making;
• defining clear governance principles;
• adopting procedures for project management, monitoring and evaluation; and
• adopting resilient processes, solutions and services.
{{ In consultation with stakeholders, define clear governance principles from the earliest stage of the
project and ensure that major stakeholders responsible for governance adhere to and practice such
principles.
{{ Define clear roles and responsibilities for each type of stakeholder. In particular define:
• roles and responsibilities for the project owner, project performers, partners, contributors, the civil
society, and service recipients; and
• the proper role for private sector actors’ interventions – define where, when and how they will
collaborate; consider engaging the private sector in testing solutions.
{{ Raise awareness about the role and responsibilities of the local government. Example responsibilities
of local government include:
• reinventing public service with a moral purpose – a new agenda for delivering public value;
133
• developing strong institutions and partnerships among the public sector, private sector and civil
society, which can act as “learning systems” – systems able to bring their own transformation to
better perform in a continuous changing context;
• building capacity of local actors;
• enabling the policy environment and regulatory framework that: a) enables contributions from the
private sector, including SMEs, through public-private-partnerships (PPPs) and b) protects the rights
and interests of citizens and investors;
• designing regulations and incentives encouraging compact and efficient cities through land and
housing regulations as well as through market-based incentives;
• ensuring efficient and transparent policy making for managing urbanization, including enacting
policies to increase energy efficiency, to promote cleaner energy sources and sustainable and green
urban growth;
• initiating the planning process of Smart City initiatives and inviting the private sector to help
implementing the plan and citizens to provide feedback;
• making decisions related to the future; being aware that if the government is unable or unwilling to
make decisions, the market will speculate and will try to take advantage; decisions include making
choices where to locate infrastructure investments and where to improve services;
• prioritizing investments in core systems, such as transport, education, public safety and health;
• identifying the political agenda and ensuring project alignment;
• conducting a self-assessment including a review of the government’s situation; and
• adopting a quality management system.
{{ Facilitate distributed execution implemented by different stakeholders, supported by a central
coordination. Establish a governance committee, with broad representation of government levels and
societal sectors to ensure coordination and alignment of activities performed by internal and external
stakeholders.
{{ Promote trust among stakeholders by promoting transparency, accountability and adherence to the
pre-defined governance values.
{{ Have a clear distinction between responsibilities of central and local governments. While the former
are responsible for developing infrastructure and removing impediments for internal trade; the latter
are responsible for improving quality of life of their residents, minimize their costs of living, and making
their cities “work better” by improving the provision of local public services.
{{ Enrich governance through public participation made possible by social media and by making
government data and information available in the public domain.
{{ Open access to government data by implementing open government data initiatives, as mechanisms
for increasing participation, and leveraging innovation through the co-creation of public services.
{{ Implement a centralized effective, open and collaborative approach to service delivery.
8.3.4. Maturity Models

Policy recommendations related to Maturity Models include:
{{ Measure the “urban metabolism” of a city, analyzing how cities consume, produce and transform
materials and energy.
{{ Define and adopt a performance measurement system, including the definition of key performance
indicators for Smart City programs and projects.
134
{{ Conduct efforts to make timely progress in more than one city dimension; it is counter-productive to
advance one characteristic while neglecting to advance others. However, not all characteristics need to
have the same level of maturity; stakeholders need to define and agree on the priority areas.
{{ Adopt a maturity model for Smart City initiatives. Be aware that a leapfrogging approach is
counterproductive and not recommended – it is not possible to advance more than one step in each
stage, due to managerial, technological and financial capacity and due to the counter-productive effect
(will put excessive pressure on many city systems and functions that normal day-to-day operations may
be at risk).
{{ Enable a culture and mechanisms for enabling continuous improvements.
{{ Establish mechanisms to measure innovations, and if deployed the innovation eco-system.
8.4. Outcomes
Policy recommendations related to Outcomes include:
{{ Establish, organize and deploy an open innovation eco-system enabling public-private-people
partnership (PPPP) for service delivery.
{{ Promote innovation mechanisms, like hackathons for developing mobile apps based on open
government data, crowdsourcing of ideas, public sector innovation awards, awards for citizens’
contributions, etc.
{{ In collaboration with external stakeholders, establish living labs for the co-creation, exploration,
experimentation and evaluation of innovative ideas, scenarios, concepts and testing of technological
instruments and artefacts in real life use cases.
{{ Promote user-driven innovation processes, enabled by providing access to government data through
open data initiatives.
{{ Deliver innovative solutions in relevant service areas, e.g. promoting independent living, facilitating
elderly people to live longer with less support from the state.
{{ Deliver e-learning platforms, as mechanisms for building human capital and fostering innovation.
{{ Contribute to establishing and developing Research & Development (R&D) clusters, ensuring scientists
and engineering workforce, and providing mechanisms to anchoring qualified experts.
{{ Promote Knowledge Society based on green-related issues, cultivating good social values related with
the environment, sustainable practices, green IT practices, creating new educational institutions, and
providing lifelong learning opportunities.
{{ Implement a knowledge sharing platform to promote Smart City good practices of the city and
the region. Relevant good practices are related to: governance, transport, spatial-planning, water-
management, sewage, electricity, mobility, environment sustainability, social sustainability, quality
of life, citizens’ participation and engagement, data and ICT infrastructure, and contextualization
practices.
{{ Create synergies for deploying city technology infrastructure and building city institutional capacity,
and create structures on early stages providing a common platform to host services, e.g. middleware
for Smart City services, and information exchange platforms.
135
9. Research Agenda
The findings obtained from the research literature review (Section 4), policy literature review (Section 5) and
case study development (Section 6) enable identifying relevant problems to Smart City development, which
are synthesized in this section to prepare the basis for defining a research agenda.
The rest of this section is structured as follows. First, we briefly discuss research problem attributes (Section
8.1). Second, we identify sources of research problems relevant to Smart City development (Section 8.2).
Third, we propose a framework for defining a research agenda for smart sustainable cities and illustrate it
with some examples (Section 8.3).
9.1. Attributes of Research Problems

When defining a research problem, several considerations should be made, like interest, magnitude, level of
expertise, relevance, and availability of data, among others (Kumar 2005). Based on our understanding, we
briefly introduce below four main attributes to be considered for a good research problem for the Smart City
domain:
1. Relevance – a research problem should be compelling, in the sense that is relevant to a large
community, can add to the existing body of knowledge, addresses current gaps or is useful for solving a
concrete demand or for policy formulation.
2. Multiple Dimensions – a research problem should not be formulated based on solving a dichotomy, i.e.
type of problems accepting a yes/no answer but on problems that can be explored following different
dimensions or viewpoints.
3. Researchable – researchers should be able to analyze and measure concepts related to the problem,
i.e. there should be primary or secondary data available to study the problem.
4. Focused – the problem to be investigated should contribute to the transformation process of building
capacity for Smart City development.
9.2. Sources of Research Problems

To define source of research problems we use the “four Ps” approach applied by the humanities – People,
Problems, Programs and Phenomena. Based on this approach (Kumar 2005), its adaptation for the Smart City
domain is explained below and depicted in Table 44.
136
9. Research Agenda
A research study has two major aspects: 1) the study population (Smart City population), and 2) the subject
area (Smart City subject area). The former comprises the People, while the latter is about Problems, Programs
and Phenomena. In the Smart City domain, People include all possible city stakeholders. Problems comprise
city issues, needs, city service profiles, governance issues, and urban models, among others. Programs refer
to city interventions like new governance and city structures, services and products delivered, outcomes,
attributes, capacities, and service consumers and producers, among others. Phenomena comprises the cause
and effect relationships in Smart City initiatives, or the study of given circumstances related to a Smart City
initiative.
Table 44: Research Agenda – Aspects of Smart City Research Problems

Smart City About Study of Relevance
Aspect
Smart City People City stakeholders, including individuals, {{ Sources of primary data
Population organizations, communities {{ Researchers collect
information from or about
them
Smart City Problem City issues, needs, city service profiles, governance {{ Smart city-related subject
Subject Area issues, urban models about which researchers
need to collect information
Program New governance and city structures, service and
to find answers to the
products delivered, outcomes, attributes, capacities,
research problem
service consumers and providers
Phenomenon Cause and effect relationships in Smart City

initiatives, the study of given circumstances related
to a Smart City initiative
To prepare the ground for defining relevant Smart City research problems, the following four sections present
instances of People, Problems, Programs and Phenomena, respectively.
9.2.1. People
Table 45 presents some examples of city stakeholders, all of them instances of People.
Table 45: Research Agenda – Smart City Research Problems – People

ID DESCRIPTION ID DESCRIPTION
1 Government 11 Private sector companies
2 City major 12 Professional associations
3 Public managers 13 Entrepreneurs
4 Government IT leaders 14 Education institutions
5 Project managers 15 Researchers
6 Government employees 16 NGOs
7 Consultants 17 Community leaders
8 Service recipients 18 Other cities in the region
9 Service providers 19 Regional bodies
10 Citizens 20 National government
137
9.2.2. Problems
Table 46 presents some examples of city problems.
Table 46: Research Agenda – Smart City Research Problems – Problems

ID DESCRIPTION
1 Assessing readiness in city service provision
2 Assessing city infrastructure readiness
3 Assessing city stakeholders’ readiness
4 Assessing regulatory and legal framework for smart sustainable city
5 Assessing local context for Smart City development - values, drives, challenges, risks
6 Assessing citizens’ needs
7 Defining a governance model
8 Defining a Smart City strategy
9 Prioritizing domains
10 Prioritizing services
11 Learning from good practices
12 Defining urbanization models
13 Preparing participatory budgets
14 Managing city infrastructural changes
15 Managing cultural change
16 Improving communication between city planners and citizens
17 Improving city transport
18 Promoting efficient use of energy
19 Protecting green areas
20 Reducing time for city commuting
21 Managing and reducing waste
22 Recycling products
23 Reducing CO2 emissions
24 Protecting cultural heritage
25 Improving safety
26 Facilitating evidence-based policy making through data analytics
27 Promoting participatory governance
28 Increasing citizen participation
29 Building trust between government and citizens
30 Improving government accountability
31 Improving private companies’ accountability on green practices
32 Providing access to government data
33 Defining PPP models
34 Defining PPPP models
138
9. Research Agenda
35 Innovating in public service delivery
36 Facilitating co-production of public services
37 Building entrepreneur’s skills
38 Defining mechanisms to promote social innovation
39 Facilitating user-driven innovation processes
40 Building human capital
41 Documenting good Smart City practices
42 Facilitating knowledge sharing
43 Resolving interoperability
44 Facilitating collaboration between government agencies
45 Facilitating government-business collaboration
46 Facilitating government-academia collaboration
47 Simplifying government administrative procedures
48 Implementing whole-of-government approach
49 Enabling service integration
50 Improving service response time
9.2.3. Programs
Table 47 presents some examples of city programs.
Table 47: Research Agenda – Smart City Research Problems – Programs

ID DESCRIPTION
1 Governance structure
2 Coordination center and central coordination
3 Customers center for one stop access to public services
4 City network
5 National strategy for Smart City development
6 Green IT policies
7 Stakeholder engagement
8 Social media used by government
9 Wi-Fi areas
10 City ICT Infrastructure
11 Energy, green IT, waste and environmental policies
12 Waste prevention and recycling
13 Green areas
14 Buildings with green energy
15 Renewable energy sources
16 Regeneration of historical places
17 GIS-services for tourism
139
18 GIS-services for cultural heritage
19 ICT-based services for elderly
20 ICT-based services for disabled people
21 ICT-based services for transport
22 Quality of services and quality management system
23 Resilient services
24 Secure services
25 Surveillance services
26 Emergency response services
27 Customers’ satisfaction
28 Electronic payment service
29 IT platform for service integration
30 Middleware for the rapid development of EPS
31 Cloud services
32 City Reference Architecture
33 City Standards
34 Mobile apps
35 e-Learning platforms
36 Living labs
37 Entrepreneurs
38 Innovation eco-system
39 Online courses
40 Life-long learning culture
41 Systems thinking
42 Knowledge sharing platform
43 Smart city model
44 Smart city maturity model
45 Performance measures
46 Key performance indicators
47 Open data
48 Big data
49 Deployment of TV cameras
50 Deployment of sensors
140
9. Research Agenda
9.2.4. Phenomena
Table 48 presents some examples of city phenomena.
Table 48: Research Agenda – Smart City Research Problems – Phenomena

ID DESCRIPTION
1 Social inclusion
2 Economic development
3 Environmental impact
4 Digital divide
5 Social polarization and gentrification
6 Livable city
7 Consumption of new public services
8 Improvements in urban metabolism
9 Citizen’s welfare
10 Quality of life improvements
11 Human development
12 City resilience
13 Community feelings
14 City internationalization
15 Return of investments for private companies
16 Regional collaboration
17 Regional development
18 Employment
19 Smart living
20 Citizen’s awareness on sustainability
21 Good governance
22 Sustainable practices adopted by citizens
23 Sustainable practices adopted by businesses
24 Sustainable practices adopted by government
25 Sustainable practices adopted by the city
26 Feeling of citizens’ ownership
27 Empowered citizens
28 Responsive government employees
29 Creation of public value
30 Local actors’ capacity
141
9.3. Research Agenda

The main purpose of defining a research agenda for one domain is to define the scope of research problems
to be studied in this domain. To fulfill such purpose, the following two sections present a framework for
defining research problems for Smart Sustainable Cities (Section 9.3.1) and examples of such research
problems (Section 9.3.2).
9.3.1. Framework
After identifying major aspects of Smart City research problems, we would like to recall the discussion of the
Smart City background domains presented in Section 3. Based on such discussion, we conceive the problem-
solution space for Smart Cities for Sustainable Development, or Smart Sustainable Cities, at the intersection
of three domains – Urbanization, Sustainability and Digitization, as depicted in Figure 79.
Urbanization
Sustainability Digitization
Smart Sustainable City Solutions
Figure 79: Urbanization, Sustainability and Digitization Domains Revisited
We propose that research problems relevant to Smart Sustainable City research should be formulated based
on three premises:
1. Combined Aspects – using a combination of at least two “Ps” of the “four Ps” model. A non-exclusive list
of combinations include:
a. examining the existence of a given Problem for a group of People;
b. analyzing attitudes of People towards a given Problem;
c. providing solutions through Programs for a given group of People;
d. evaluating the solution delivered by a Program to a certain Problem faced by a group of People;
e. assessing the effectiveness of a given Program for a group of People; and
f. analyzing the characteristics of certain Phenomenon produced by a given Program affecting a group
of People.
2. Intersected Domains – considering the intersections of at least two of three domains:
a. Using digitization to address an urbanization issue;
b. Using digitization to address a sustainability issue;
c. Driven by sustainability improving urbanization issues;
142
9. Research Agenda
d. Driven by sustainability, using digitization to address an urbanization issue.

3. Problem Attributes – fulfilling the four attributes defined in Section 9.1: relevant, multi-dimensional,
researchable and focused.
Research problems defined fulfilling the above premises can be considered part of a research agenda for
conducting research on Smart Sustainable Cities.
9.3.2. Examples
Based on the framework proposed above, Table 49 illustrates some research problems.
Table 49: Research Agenda – Example Research Problems

ID RESEARCH PROBLEM DESCRIPTION ASPECTS DOMAINS
1 Designing a methodology for defining Smart City strategy through collaborative Problem Urbanization
processes conducted by city stakeholders People Sustainability
2 Assessing government leader’s attitude towards participatory governance on People Sustainability

city planning Problem Urbanization
3 Assessing the effectiveness of applying ICT-based surveillance services in Program Digitization

public spaces for improving safety of citizens Problem Urbanization
People Sustainability
4 Designing a middleware solution for the rapid development of mobile apps for Program Digitization
disabled people People Sustainability
5 Measuring the impact on quality of life of citizens produced by innovations in Phenomenon Sustainability
mobile apps for mobility developed using open data Program Digitization
People Urbanization
6 Assessing the environmental impact of waste prevention and recycling Phenomenon Sustainability
practices adopted by citizens Program Urbanization
People
7 Assessing the effectiveness of applying PPP models supported by cloud Problem Sustainability
services for delivering urban services Program Digitization
8 Assessing mechanisms for testing ICT-driven innovations in public service Problem Digitization
delivery through living labs Program Urbanization
9 Designing e-learning platforms for empowering citizens to participate in urban Program Digitization
planning Phenomenon Sustainability
People Urbanization
Problem
10 Designing an IT platform for service integration, supporting PPP to improve Program Digitization
city transport Problem Sustainability
Urbanization
143
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Appendix
A. Research Literature Review

A.1. Selected Papers
NO ID YEAR AUTHORS TITLE CLASSIFICATION
1 1 2008 Hollands R.G. Will the real smart city please stand up? Cross-Sectoral
Intelligent, progressive or entrepreneurial?
2 2 2011 Naphade M., Banavar G., Harrison Smarter cities and their innovation challenges Cross-Sectoral
C., Paraszczak J., Morris R.
3 3 2011 Caragliu A., del Bo C., Nijkamp P. Smart cities in Europe Cross-Sectoral
4 4 2000 Steyaert J. Local governments online and the role of the Cross-Sectoral
resident: Government shop versus electronic
community
5 5 2003 Odendaal N. Information and communication technology Cross-Sectoral
and local governance: Understanding the
difference between cities in developed and
emerging economies
6 7 2012 Batty M., et.al. Smart cities of the future Cross-Sectoral
7 8 2011 Schaffers H., Komninos N., Pallot M., Smart cities and the future internet: Towards Cross-Sectoral
Trousse B., Nilsson M., Oliveira A. cooperation frameworks for open innovation
8 9 1993 Azegami Moriaki, Fujiyoshi Hideaki Systematic approach to intelligent building Sectoral
design
9 10 2013 Vlacheas P., et.al.. Enabling smart cities through a cognitive Sectoral
management framework for the internet of
things
10 11 2011 Lee J., Baik S., Choonhwa Lee C. Building an integrated service management Cross-Sectoral
platform for ubiquitous cities
11 12 2011 Allwinkle S., Cruickshank P. Creating smart-er cities: An overview Cross-Sectoral
12 13 2008 Price R.K., Vojinovic Z. Urban food disaster management Sectoral
13 14 2012 Lazaroiu G.C., Roscia M. Definition methodology for the smart cities Cross-Sectoral
model
151
Appendix to Smart Cities for Sustainable Development – Reconnaissance Study

14 15 2011 Hernandez-Munoz J.M., et.al. Smart cities at the forefront of the future Sectoral
internet
15 16 2009 Zhu D., Li Y., Shi J., Xu Y., Shen W. A service-oriented city portal framework and Sectoral
collaborative development platform
16 17 2013 Cardone G., et.al. Fostering participation in smart cities: A geo- Cross-Sectoral
social crowdsensing platform
17 19 2004 Craglia M., Leontidou L., Nuvolati G., Towards the development of quality of life Cross-Sectoral
Schweikart J. indicators in the ‘digital’ city
18 20 2011 Leydesdorff L., Deakin M. The triple-helix model of smart cities: A neo- Cross-Sectoral
evolutionary perspective
19 21 2010 Zavadskas E.K., Kaklauskas A., Application of e-technologies for regional Cross-Sectoral
Banaitis A. development: The case of Vilnius city
20 22 2013 GhaffarianHoseini A., Dahlan N.D., The essence of future smart houses: From Sectoral
Berardi U., GhaffarianHoseini A., embedding ICT to adapting to sustainability
Makaremi N. principles
21 23 2012 Schuurman D., Baccarne B., De Smart ideas for smart cities: Investigating Cross-Sectoral
Marez L., Mechant P. crowdsourcing for generating and selecting
ideas for ICT innovation in a city context
22 25 2011 Ergazakis E., Ergazakis K., Askounis Digital cities: Towards an integrated decision Cross-Sectoral
D., Charalabidis Y. support methodology
23 26 2011 Deakin M., Al Waer H. From intelligent to smart cities Cross-Sectoral
24 28 2006 Anthopoulos L., Tsoukalas I.A. The implementation model of a digital city. The Sectoral
case study of the Digital City of Trikala, Greece:
e-Trikala
25 29 2013 Bakici T., Almirall E., Wareham J. A Smart City Initiative: The Case of Barcelona Cross-Sectoral
26 30 2013 Komninos N., Pallot M., Schaffers H. Special Issue on Smart Cities and the Future Cross-Sectoral
Internet in Europe
27 31 2011 Ovaska E., Cinotti T.S., Toninelli A. The design principles and practices of Sectoral
interoperable smart spaces
28 32 2011 Komninos N. Intelligent cities: Variable geometries of spatial Cross-Sectoral
intelligence
29 33 2011 Kohno M., Masuyama Y., Kato N., Hitachi’s smart city solutions for new era of Sectoral
Tobe A. urban development
30 34 2013 Vilajosana I., Llosa J., Martinez Bootstrapping smart cities through a self- Cross-Sectoral
B., Domingo-Prieto M., Angles A., sustainable model based on big data flows
Vilajosana X.
31 35 2011 Gann D.M., Dodgson M., Bhardwaj D. Physical-digital integration in city infrastructure Cross-Sectoral
32 39 2012 Grant K.A., Chuang S. An aggregating approach to ranking cities for Cross-Sectoral
knowledge-based development
33 41 2011 Kuk G., Janssen M. The business models and information Cross-Sectoral
architectures of smart cities
34 42 2010 Zavadskas E.K., Kaklauskas A., Real Estate’s Knowledge and Device-based Sectoral
Banaitis A. Decision Support System
35 43 2014 Neirotti P., De Marco A., Cagliano Current trends in smart city initiatives: Some Cross-Sectoral
A.C., Mangano G., Scorrano F. stylised facts
36 44 2014 Piro G., Cianci I., Grieco L.A., Boggia Information centric services in Smart Cities Cross-Sectoral
G., Camarda P.
152

37 46 2013 Joss S., Cowley R., Tomozeiu D. Towards the ‘ubiquitous eco-city’: An analysis of Sectoral
the internationalisation of eco-city policy and
practice
38 47 2012 Anthopoulos L.G., Vakali A. Urban planning and smart cities: Interrelations Sectoral
and reciprocities
39 48 2011 Bailey A., Ngwenyama O. The challenge of e-participation in the digital Sectoral
city: Exploring generational influences among
community telecentre users
40 49 2010 Santinha G., de Castro E.A. Creating more intelligent cities: The role of ICT Cross-Sectoral
in promoting territorial governance
41 52 2013 Zygiaris S. Smart City Reference Model: Assisting Planners Cross-Sectoral
to Conceptualize the Building of Smart City
Innovation Ecosystems
42 54 2013 Girard L.F. Toward a smart sustainable development of Cross-Sectoral
port cities/areas: The role of the “Historic Urban
Landscape” approach
43 56 2012 Calderoni L., Maio D., Palmieri P. Location-aware mobile services for a smart city: Sectoral
Design, implementation and deployment
44 57 2012 Wang Y., Wu Y. Research on smart construction concept and Sectoral
it’s supportive system
45 58 2012 Tranos E., Gertner D. Smart networked cities? Cross-Sectoral
46 59 2011 Teles A., Joia L.A. Assessment of digital inclusion via the actor- Sectoral
network theory: The case of the Brazilian
municipality of PiraÃ
47 60 2011 Dodgson M., Gann D. Technological Innovation and Complex Systems Cross-Sectoral
in Cities
48 61 2004 Liu L., Huang Y. How to make the development strategies for Sectoral
digital city
49 62 2003 Firmino R.J. “Not just portals:” Virtual cities as complex Sectoral
sociotechnical phenomena
50 63 2014 Vanolo A. Smartmentality: The Smart City as Disciplinary Cross-Sectoral
Strategy
51 64 2014 Gabrys J. Programming environments: Environmentality Cross-Sectoral
and citizen sensing in the smart city
52 65 2014 Hu X., Li X., Ngai E.C.-H., Leung Multidimensional context-aware social network Sectoral
V.C.M., Kruchten P. architecture for mobile crowdsensing
53 66 2013 Ylipulli J., Suopajarvi T. Contesting ubicomp visions through ICT Sectoral
practices: Power negotiations in the meshwork
of a technologised city
54 67 2013 Herrschel T. Competitiveness AND Sustainability: Can ‘Smart Cross-Sectoral
City Regionalism’ Square the Circle?
55 68 2013 Mulligan C.E.A., Olsson M. Architectural implications of smart city business Cross-Sectoral
models: An evolutionary perspective
56 69 2013 Hielkema H., Hongisto P. Developing the Helsinki Smart City: The Role of Sectoral
Competitions for Open Data Applications
57 70 2012 Schaffers H., Ratti C., Komninos N. Special issue on smart applications for smart Cross-Sectoral
cities - new approaches to innovation: Guest
editors’ introduction
153

58 71 2012 Xiong Z., Sheng H., Rong W.G., Intelligent transportation systems for smart Sectoral
Cooper D.E. cities: A progress review
59 72 2012 Kourtit K., Nijkamp P., Arribas D. Smart cities in perspective - a comparative Cross-Sectoral
European study by means of self-organizing
maps
60 73 2011 Tang L., Lin L., Shao G., Su X., Zhao Redefining the digital city for promoting Sectoral
J. sustainable urban development
61 76 2010 Malek J.A. Informative global community development Sectoral
index of intelligent city
62 78 2008 Hudson-Smith A., Milton R., Dearden The neogeography of virtual cities: Digital Sectoral
J., Batty M. mirrors into a recursive world
63 79 2001 Oyama S., Hiramatsu K., Ishida T. Cooperative information agents for digital cities Sectoral
64 81 2014 Watson V. African urban fantasies: Dreams or nightmares? Cross-Sectoral
65 82 2014 Li D., Yao Y., Shao Z. Big data in smart city Cross-Sectoral
66 83 2014 Aloi G., Bedogni L., Di Felice M., STEM-Net: An evolutionary network architecture Sectoral
Loscri V., Molinaro A., Natalizio E., for smart and sustainable cities
Pace P., Ruggeri G., Trotta A., Zema
N.R.
67 84 2014 Cimmino A., et.al. The role of small cell technology in future smart Cross-Sectoral
city applications
68 85 2014 Yamauchi T., Kutami M., Konishi- Development of quantitative evaluation Cross-Sectoral
Nagano T. method regarding value and environmental
impact of cities
69 86 2014 Jara A.J., Lopez P., Fernandez D., Mobile digcovery: Discovering and interacting Sectoral
Castillo J.F., Zamora M.A., Skarmeta with the world through the Internet of things
A.F.
70 87 2013 Sanchez L., Elicegui I., Cuesta J., Integration of utilities infrastructures in a future Cross-Sectoral
Munoz L., Lanza J. internet enabled smart city framework
71 88 2013 Lee C.S., Lee G.M., Rhee W.S. Standardization and challenges of smart Sectoral
ubiquitous networks in ITU-T
72 89 2013 Pearsall H. Superfund Me: A Study of Resistance to Sectoral
Gentrification in New York City
73 90 2013 Carvalho L., Campos J.B. Developing the PlanIT valley: A view on the Cross-Sectoral
governance and societal embedding of u-eco
city pilots
74 91 2013 Carter D. Urban Regeneration, Digital Development Cross-Sectoral
Strategies and the Knowledge Economy:
Manchester Case Study
75 92 2012 Caragliu A., Del Bo C., Kourtit K., In search of incredible cities by means of super- Cross-Sectoral
Nijkamp P., Suzuki S. efficiency data envelopment analysis
76 95 2012 Deakin M. Intelligent cities as smart providers: CoPs as Sectoral
organizations for developing integrated models
of eGovernment Services
77 97 2012 Ge G. City information network construction-discuss Cross-Sectoral
based on the idea of intelligent city
78 99 2011 Walters D. Smart cities, smart places, smart democracy: Cross-Sectoral
Form-based codes, electronic governance and
the role of place in making smart cities
154

79 100 2011 Hogan J., Meegan J., Parmar R., Using standards to enable the transformation Cross-Sectoral
Narayan V., Schloss R.J. to smarter cities
80 101 2011 Juan Y.-K., Wang L., Wang J., Leckie A decision-support system for smarter city Sectoral
J.O., Li K.-M. planning and management
81 102 2010 Ortiz-Fournier L.V., Marquez E., Integrating educational institutions to produce Cross-Sectoral
Flores F.R., Rivera-Vazquez J.C., intellectual capital for sustainability in Caguas,
Colon P.A. Puerto Rico
82 105 2001 Graf P. Information and communication Cross-Sectoral
technologies in the city [Informations- und
Kommunikationstechnologien in der Stadt]
83 106 2014 Lee J.H., Hancock M.G., Hu M.-C. Towards an effective framework for building Cross-Sectoral
smart cities: Lessons from Seoul and San
Francisco
84 107 2014 Debnath A.K., Chin H.C., Haque A methodological framework for benchmarking Sectoral
M.M., Yuen B. smart transport cities
85 109 2014 Kitchin R. The real-time city? Big data and smart urbanism Cross-Sectoral
86 110 2014 Calderoni L., Maio D., Rovis S. Deploying a network of smart cameras for Sectoral
traffic monitoring on a “city kernel”
87 113 2014 Glebova I.S., Yasnitskaya Y.S., Assessment of cities in Russia according to the Cross-Sectoral
Maklakova N.V. concept of “smart city” in the context of the
application of information and communication
technologies
88 114 2014 Attour A., Rallet A. The role of territories in the development of Cross-Sectoral
local trans-sectoral system of innovation: The
case of smart cities
89 115 2014 Fernandez C., Manya F., Mateu C., Modeling energy consumption in automated Sectoral
Sole-Mauri F. vacuum waste collection systems
90 117 2014 Kutami M., Takeno M., Ioka H. New approach for environmental future city Cross-Sectoral
created by ICT: Sustainable city network
91 119 2014 Moreno M.V., Zamora M.A., Skarmeta User-centric smart buildings for energy Sectoral
A.F. sustainable smart cities
92 122 2013 Kostakos V., Ojala T., Juntunen T. Traffic in the smart city: Exploring city-wide Sectoral
sensing for traffic control center augmentation
93 123 2013 Wachowicz M. New frontiers for geomatics Sectoral
94 124 2013 Dierwechter Y. Smart city-regionalism across Seattle: Sectoral
Progressing transit nodes in labor space?
95 126 2013 Iwamura K., Mizuno Y., Mashita Y. Information and control platform for smarter Sectoral
social infrastructure
96 127 2013 Maruyama Y., Hoshino T., Ishikawa Methodology research and development for Sectoral
T., Akashi T. designing future experience
97 128 2013 Weinstock M., Gharleghi M. Intelligent cities and the taxonomy of cognitive Cross-Sectoral
scales
98 129 2013 Gu X.-J., Dai F., Chen J.-X., Yang Relationship between smarter manufacturing Cross-Sectoral
Q.-H., Qi G.-N. and smarter city
99 130 2013 Komninos N., Tsarchopoulos P. Toward Intelligent Thessaloniki: From an Sectoral
Agglomeration of Apps to Smart Districts
100 132 2012 Sauer S. Do smart cities produce smart entrepreneurs? Sectoral
101 133 2012 Keegan S., O’Hare G., O’Grady M. Retail in the digital city Sectoral
102 135 2012 Sakaguchi H., Kagawa Y., Kazama Y. Satellite imagery solution for natural resources Sectoral
155

103 136 2011 Gotzenbrucker G., Kohl M. Intelligent Mobility: Potentials and Impacts of Sectoral
Multimodal Traveller Information Systems - the
Case of AnachB.at in Vienna
104 137 2011 Jutraz A., Voigt A., Zupancic T. 3D city models as understandable design Sectoral
interfaces fo§
105 139 2011 Cruickshank P. Scran: The network Cross-Sectoral
106 142 2009 Lefevre B. Urban transport energy consumption: Sectoral
Determinants and strategies for its reduction an
analysis of the literature
107 143 2008 Anthopoulos L.G. Collaborative enterprise architecture for Sectoral
municipal environments
108 144 2008 Aurigi A. What you don’t see is (also) what you get: Sectoral
Invisible flows and the shaping of media-rich
cities
109 145 2007 Zhang J.-X., Jiang J.-B., Bai M.-Z. Development of urban public transportation Sectoral
WebGIS
110 147 2005 Nunes F. Aveiro, Portugal: Making a digital city Cross-Sectoral
111 149 2000 Firmeza J.P., Fontes F. Aveiro digital city: A case study for a multi- Sectoral
services community network
112 150 2015 Das D. Hyderabad: Visioning, restructuring and making Sectoral
of a high-tech city
113 151 2015 Krishnamurthy R., Desouza K.C. Chennai, India Sectoral
114 152 2015 Ryu M., Kim J., Yun J. Integrated semantics service platform for the Sectoral
internet of things: A case study of a smart office
115 153 2014 Paroutis S., Bennett M., Heracleous A strategic view on smart city technology: The Cross-Sectoral
L. case of IBM Smarter Cities during a recession
116 155 2014 Carvalho L., Santos I.P., Van Winden Knowledge spaces and places: From the Cross-Sectoral
W. perspective of a “born- global” start-up in the
field of urban technology
117 157 2014 Bianchini D., Avila I. Smart cities and their smart decisions: Ethical Cross-Sectoral
considerations
118 158 2014 Orlowski C. Rule-based model for selecting integration Cross-Sectoral
technologies for smart cities systems
119 160 2014 Lopez J.C., Villanueva F.J. University and innovation towards smart cities Cross-Sectoral
[Universidad e innovacion hacia la ciudad
inteligente]
120 161 2014 Maloney C. Sustainable mobility for smart cities [Movilidad Sectoral
sostenible para ciudades inteligentes]
121 162 2014 Doran M.-A., Daniel S. Geomatics and Smart City: A transversal Sectoral
contribution to the Smart City development
122 163 2014 Uzumaki T. Technologies for reducing environmental load Cross-Sectoral
of next-generation smart cities
123 164 2014 Gabarrell X., et.al. Plugrisost: A model for design, economic Sectoral
cost and environmental analysis of rainwater
harvesting in urban systems
124 165 2014 Heo T., Kim K., Kim H., Lee C., Ryu Escaping from ancient Rome! applications and Cross-Sectoral
J.H., Leem Y.T., Jun J.A., Pyo C., Yoo challenges for designing smart cities
S.-M., Ko J.G.
156

125 166 2014 Marsal-Llacuna M.-L., Lopez-Ibanez Smart Urban Planning: Designing Urban Land Sectoral
M.-B. Use from Urban Time Use
126 168 2014 Anttiroiko A.-V., Valkama P., Bailey Smart cities in the new service economy: Cross-Sectoral
S.J. Building platforms for smart services
127 169 2014 Jucevicius R. Strategic dimensions of the development of Cross-Sectoral
smart city
128 170 2014 Horng G.-J. The Adaptive Recommendation Mechanism for Sectoral
Distributed Parking Service in Smart City
129 171 2014 Torroba P.G. Values and services in the smart city [Valores y Cross-Sectoral
servicios en la ciudad inteligente]
130 172 2014 Robuste F. Smart city logistics [Smart city logistics] Sectoral
131 173 2014 Shu Y., Fan J. Progress in smart city standardization Cross-Sectoral
132 174 2014 Emura F., Takayama M., Sugita H., Automotive technologies for smart cities and Sectoral
Hiraoka K., Yamazaki T. their global deployment
133 176 2014 Lee J., Lee H. Developing and validating a citizen-centric Cross-Sectoral
typology for smart city services
134 177 2014 Aamir M., Uqaili M.A., Amir S., Framework for analysis of power system Sectoral
Chowdhry B.S., Rafique F., operation in smart cities
Poncela J.
135 178 2014 Bechini A., Marcelloni F., Segatori A. Low-effort support to efficient urban parking in Sectoral
a smart city perspective
136 179 2014 Maier S., Narodoslawsky M. Optimal Renewable Energy Systems for Smart Sectoral
Cities
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Baltic countries
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A.2. Reviewed Papers

TITLE: (Not so) smart cities?: The drivers, impact and risks of surveillance-enabled smart environments
AUTHOR(S): G. Galdon-Clavell
YEAR: 2013
VENUE: Science and Public Policy
SUMMARY: This paper addresses in a critical way the surveillance-enable smart environment systems that proliferating
under the umbrella of smart cities.
The authors intend with this study to provide a start point to future discussions about legal, social and
ethical issues with policy-makers, developers and academics.
HIGHLIGHTS: The paper highlights that: 1) the legal, social and ethical impact of smart environments are being neglected
and technologies are being used in an uncritical way; 2) human-rights implications and risks of the
technologies already in use should be reviewed; 3) it is necessary to step towards a more responsible and
rights-based smart city development.
TITLE: A conceptual enterprise architecture framework for smart cities: A survey based approach
AUTHOR(S): G. Kakarontzas, L. Anthopoulos, D. Chatzakou et al.
YEAR: 2014
VENUE: ICE-B 2014 - Proceedings of the 11th International Conference on e-Business, Part of ICETE 2014 - 11th
International Joint Conference on e-Business and Telecommunications
SUMMARY: This paper reports the results of the research project EADIC (Developing an Enterprise Architecture for
Digital Cities) on an enterprise architecture for smart cities. The results showed that the more important
requirements for smart cities are interoperability, usability, security, availability, recoverability, and
maintainability. The paper also presents a conceptual framework based on the above-mentioned
requirements.
HIGHLIGHTS: The paper highlights that: 1) important quality properties for smart cities have been identified; 2) a
conceptual framework has been proposed; 3) it is advisable to use a supporting IT organization and use
Free/Open source software in order to reduce costs.
TITLE: A framework for cloud-based context-aware information services for citizens in smart cities
AUTHOR(S): Z. Khan S. Kiani, K. Soomro
YEAR: 2014
VENUE: Journal of Cloud Computing: Advances, Systems and Applications
SUMMARY: The work proposes a cloud based context-aware service framework and architecture for smart cities. The
authors advocate that to have intelligent information for an effective smart urban governance it is necessary
to integrate the different applications for their interaction to produce that intelligent information.
HIGHLIGHTS: The paper highlights that: 1) citizens should collect data from the surrounding environment, and also
be feed with quality contextual information; 2) the results show that the citizens’ participation can help
provide precise location/contextualized information, but it should be subject to a quality verification; 3)
the proposed architecture has the potential to produce more awareness information regarding crimes
and safety situations; 4) the results also show that the cloud-based dynamic resource provisioning of
architecture meets the Quality-of-Service required.
TITLE: A Smart City Initiative: the Case of Barcelona

AUTHOR(S): T. Bakıcı, E. Almirall, J. Wareham
YEAR: 2012
VENUE: Journal of the Knowledge Economy
168
SUMMARY: This paper describes and analyses the transformation of Barcelona city into a smart city. It starts by
overviewing the current status of the urban policy of Barcelona and its future intends. Then, it presents
the existing literature about Barcelona smart city initiatives. Afterwards, the paper describes the
main components of Barcelona smart city strategy – smart districts, living labs, initiatives, e-Services,
infrastructures, and open data.
HIGHLIGHTS: The paper highlights that: 1) the results reveal that Barcelona smart city strategy and its implementation are
being successful; 2) cities need to proactively make partnerships between public and private institutions;
3) smart cities are grounded in three important factors – infrastructure, human capital and information;
4) the results indicate that both public and private services benefited with the smart city initiatives; 5) the
main components of Barcelona smart city strategy are smart districts, living labs, initiatives, e-Services,
infrastructures and Open Data; 6) the outcomes of Barcelona smart city implementation can be observed
clearly.
TITLE: A strategic view on smart city technology: The case of IBM Smarter Cities during a recession
AUTHOR(S): S. Paroutis, M. Bennett, L. Heracleous
YEAR: 2014
VENUE: Technological Forecasting and Social Change
SUMMARY: The paper proposes a new approach to smart city solutions based on a strategic view of create and
disseminate technologies for overcome city problems, mainly in a context of a recession. The authors
developed a conceptual framework educe from recession literature and evaluate the IBM case study on
smart cities with this framework.
HIGHLIGHTS: The paper highlights that: 1) IBM has increased its profits on Smart Planet projects; 2) future research should
be based on performance indicator of ICT technologies in order to perceive its impact in different actors
over time; 3) in relation to ICT and stakeholders involved in the smart city solution, the ICT organization that
will deliver the technology should develop a specific and appropriate solution to the reality of the city in
question.
TITLE: Advancing the Impact of Design Science: Moving from Theory to Practice
AUTHOR(S): G. Maccani, B. Donnellan, M. Helfert
YEAR: 2014
VENUE: Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture
Notes in Bioinformatics)
SUMMARY: This paper explores how Information Systems investigation could be conducted in the field of smart cities.
The scientific community of Information Systems is trying to develop a smart city theory grounded in the
knowledge maturity in this context of smart cities. The authors present a study about the information
Systems research methodologies and showed the suitability of the Action Design Research (ADR) for smart
cities projects.
HIGHLIGHTS: The paper highlights that: 1) the Information Systems on smart cities should rely on seven ADR principles
(Practice-Inspired Research, Theory-Ingrained Artefact, Reciprocal Shaping, Mutually influential roles,
Authentic and Concurrent Evaluation, Guided Emergence and Generalized Outcomes); 2) to support the
previous item the paper describes the evolution of IS research in smart cities based on a framework to
see the level of maturity of the knowledge; 3) it was provided in this paper an example of the successful
implementation of ADR in smart cities. We can conclude that IS research in Smart Cities needs to be DSR
that recognizes that the artefact emerges from the interaction with the organizational context (i.e. local
government. Design Science Research (DSR) the main focus is around designing and building innovative
artefacts. Moreover, the artefact should be relevant to the solution of an unsolved and important problem
systematic literature review (SLR) Action Design Research (ADR).
TITLE: African urban fantasies: dreams or nightmares?

AUTHOR(S): V. Watson
169
YEAR: 2013
VENUE: Environment and Urbanization
SUMMARY: The paper explores how the government of Angola used financing credit facilities offered by Chinese to
upgrade the urban services and housing. The author also makes some reflections about consequences of
the period previous to the post-independence, which left some African countries with several decades of
stagnant development.
HIGHLIGHTS: The paper highlights that: 1) the new urban projects were made resorting to concessionary loans that need
to be paid back; 2) China is an neo-urbanization model, which is being followed and strongly promoted in
Africa; 3) in Luanda, Angola, the urbanization resulted in an oversupply of housing and in a collapse of real
estate values; 4) the new urbanism of Luanda raises some fundamental questions - if the new urban private
sector-driven model is viable or not, if it is sustainable without state help.
TITLE: AI Approaches to the Complexity of Legal Systems

AUTHOR(S): F. Galindo
YEAR: 2014
SUMMARY: The work makes a summary presentations of several experiences/projects of research over the last thirty
years on law and ICT areas. They present methods, styles of work and researches that have allowed
providing solutions to problems that are involved in relation to the topics “Law and information and
communication technology (ICT)”. This is made in order to find in these procedures insights that can serve
other people to solve these problems in the coming years. The authors advocate that this area requires
making joint efforts with law professionals who have been trained in different skills of the relationship
between law and ICTs. Therefore, they consider the interdisciplinary is required for lawyers who want to
develop legislation in this area. They conclude with: “the researchers are working out social and legal
problems in a broad sense: Law and consensus, Values, Justice, Efficiency, Governance... and not on
normative issues only”.
TITLE: Application of E-technologies for regional development: The case of Vilnius city
AUTHOR(S): E. Zavadskas, A. Kaklauskas, A. Banaitis
YEAR: 2010
VENUE: Journal of Business Economics and Management
SUMMARY: The work investigates what are the major trends of e-cities development in developed countries and based
on this, the study provides some general recommendations for e-Vilnius project in Lithuania. Based on the
lessons learned from this study the authors have proposed a model for the development of e-Vilnius project.
TITLE: Architectural implications of smart city business models: an evolutionary perspective

AUTHOR(S): C. A. Mulligan, M. Olsson
YEAR: 2013
VENUE: IEEE Communications Magazine
SUMMARY: The paper addresses the two main systems architectures, ICT and telecommunications, for smart cities.
Then the paper describes the evolution required in the system architecture to provide new and innovative
smart city business models.
HIGHLIGHTS: The paper highlights that: 1) smart cities need to handle simultaneously with environmental impact,
economic growth and social evolution; 2) more research is needed in order to know which is the best
architecture to integrate the ICT and telecommunication networks; 3) regulatory frameworks for data
collected are necessary to know how it can be used; 4) the solutions should prevent monopolies; 5) is
missing technical solutions to integrate mobile operators and internet providers; 6) the roll of human being
should be taken into consideration in the creation of smart cities.
170
TITLE: Assessment of Cities in Russia According to the Concept of “Smart City” in the Context of the Application
of Information and Communication Technologies
AUTHOR(S): I. Glebova
YEAR: 2014
VENUE: Mediterranean Journal of Social Sciences
SUMMARY: The paper addresses the concept of smart city and based on a framework makes a comparative study of the
technological state of the three biggest Volga Federal Region cities (Kazan, Samara and Nizhniy Novgorod).
At the end, the authors make some recommendations on how to implement a smart city.
HIGHLIGHTS: The paper highlights that: 1) the most common difficulties in introducing new technologies in cities
are related with ill-informed city-dwellers, lack of communication between city dwellers, city economic
entities and local authorities, the introduction of complex technologies in the beginning of the process
and insufficient learning systems; 2) to implement a smart city model it is necessary to have citizens well
informed and trained, have a systematic monitoring process of the city and provide online information to
local authorities when a city system fails; 3) the technologies of smart city model should be introduced step-
by-step by the following order – a) smart traffic lights and smart crossroads; b) car-sharing system; c) smart
municipal transport; d) smart stations; e) separate waste collection; f) equip citizens with devices to inform
local authorities about city problems; g) inform citizens in advance when a new ICT will be introduced; 4)
the state and municipal governments and businesses are the main drivers of smart cities; 5) the smart city
approach is an effective tool to contribute to the development of city economy and environment.
TITLE: Aveiro, Portugal: Making a Digital City

AUTHOR(S): F. Nunes
YEAR: 2005
VENUE: Journal of Urban Technology
SUMMARY: This paper describes how digital cities can be made and assess the determinant factors for its
implementation success or failure. In addition, it also presents a case study on the city of Aveiro, Portugal,
with the objective of analysing the best practices in this area and learn with them for other cities.
HIGHLIGHTS: The paper highlights that: 1) the Aveiro experience demonstrate that digital city promoted significant
changes in habits and behaviours of both citizens and institutions; 2) the digital city model could be used
as a tool for city modernization and social mobilization around a common goal; 3) an evaluation of the
benefits of a digital city investment is necessary at all levels: social, economic, and environmental; 4) the
effect of interrupting the project is very negative to the city because the routines are lost and the knowledge
acquired needs to be rebuilt.
TITLE: Bootstrapping smart cities through a self-sustainable model based on big data flows
AUTHOR(S): I. Vilajosana, J. Llosa, B. Martinez et al.
YEAR: 2013
SUMMARY: This work addresses why smart cities are having difficulties in taking off and proposes a method based on
big data, which uses the API store concept, to make smart cities a reality. The main highlights of this work
are:
HIGHLIGHTS: 1) A roadmap was designed to help smart city ecosystem grow; 2) A three-phase rollout for implementing
smart cities is suggested by the authors. Where in the first phase should be implemented sensing structure
and in the second and third phases, the management of the crowd-source data; 3) Introduces the concept
of app store data flow models where developers could access them through APIs. 4) They also advocate
the use of applications like Google maps, preferably without a license fee. 5) An open data model is also
desirable but the authors do not believe that it will survive on a free and voluntary basis.
171
TITLE: Building an Integrated Service Management Platform for Ubiquitous Cities

AUTHOR(S): J. Lee, S. Baik, C. Choonhwa Lee
YEAR: 2011
VENUE: Computer
SUMMARY: The work proposes an Integrated Service Management Platform for Ubiquitous Ecological Cities in the
south of Korea. The south Korea’s U-ECO City initiative started in 2004 with the coordination of national-
scale u-eco city development program, which was formally launched in August 2007. Under that program
one u-eco city has been completed, six are in construction and eighteen are at the design stage. The U-Eco
city R&D centre of South Korea presented the main key challenges to achieve the ambitious vision of u-eco
city initiative, such as, service interoperability, service developer concerns (e.g. integrate own proprietary
solutions), institutional resistance and supply-push instead demand-push.
HIGHLIGHTS: South Korea is one of the front-runners in the race to deploy smarter cities, actually they are integrating
ubiquitous and green technologies into the development of the smart cities. The proposed platform for the
u-eco city centres is their first approach to accomplish this vision. The objective is to successfully implement
one test bed for performance and interoperability analysis, to be a solid reference model for u-eco city
services and serve as a u-eco city standard reference model for the rest of the world.
TITLE: City Information Network Construction-Discuss Based on The Idea of Intelligent City
AUTHOR(S): G. Gaofeng
YEAR: 2012
VENUE: INTERNATIONAL JOURNAL ON Advances in Information Sciences and Service Sciences
SUMMARY: This paper discusses how an information network can be deployed in the context of a smart city initiative.
The aiming of this work is to build a solid foundation to construct urban information networks as a means to
achieve city intelligence.
HIGHLIGHTS: The paper highlights that: 1) the urban development model is shifting from digital track to smart city track;
2) the information networks can offer technical guarantees to the intelligent era; 3) the information networks
are key technologies for realizing intelligent cities.
TITLE: Cityscripts: Unifying web, iot and smart city services in a smart citizen workspace
AUTHOR(S): A. Badii, D. Carboni, A. Pintus et al.
YEAR: 2013
VENUE: Journal of Wireless Mobile Networks, Ubiquitous Computing, and Dependable Applications
SUMMARY: This paper describes the CityScript project objectives, a prototype implementation and one evaluation of
user experience with CityScripts prototype. The cityscripts proposes one scenario composed by Internet of
Things (IoT) devices, social networks and online platforms.
HIGHLIGHTS: The paper highlights that: 1) CityScript is a useful and flexible tool that allows to combine IoT services
and people; 2) it also provides powerful features to help advanced users to develop new functionalities; 3)
user and developers can deploy their own products and services; 4) the prototype evaluation showed the
flexibility and intuitiveness of CityScript system.
TITLE: Clever urban development and circular economy

AUTHOR(S): W. Siming, L. Hui
YEAR: 2013
VENUE: WIT Transactions on Information and Communication Technologies
172
SUMMARY: This paper describes a smart city concept and introduces the concept of wisdom city. The authors advocate
that ICT will be the foundation of a digital wisdom city and the low resource consumption is the goal.
HIGHLIGHTS: This paper highlights that: 1) the twenty-first century will be the century of information where computer
networks will be omnipresent in society; 2) the city will have an information technology platform for
processing all city data; 3) the digital city of wisdom will be important for the construction of a low-carbon
and developed city.
TITLE: Competitiveness AND Sustainability: Can ‘Smart City Regionalism’ Square the Circle?
AUTHOR(S): T. Herrschel
YEAR: 2013
VENUE: Urban Studies
SUMMARY: This paper introduces the smart city-regionalism to tackle with the conflicting agendas and policy ideals
of competitiveness and sustainability concepts. The smart city-regionalism is a result of two principles:
smart growth and new regionalism. These principles are used in this work as a policy-making mechanism
and analytical framework. Smart growth allows to shift from a short-term and monetary perspective to a
more holistic and long-term perspective. New regionalism provides the right scale for the discussion of
political-economic, social and governmental agendas, where the contestation, negotiations and objections
of citizens is one intrinsic characteristic of city-regional governance. Two cities, Vancouver and Seattle, have
been studied to illustrate the differences in their evolution to smart city regionalism.
HIGHLIGHTS: The paper highlights that: 1) the smartness notion of smart growth concept provides a mechanism to
conciliate conflicting policy ideals and guidance in regional policy making; 2) smartness also provides an
analytical framework to explore the intersection of regional scale (city) and political scale (local governance);
3) smart city regionalism offers a conceptual and scalar platform for policy making, as well as, an analytical
framework for comparisons and collaborations between cities.
TITLE: Complexity of legacy city resource management and value modeling of interagency response
AUTHOR(S): E. Huestis, J. Snowdon
YEAR: 2011
VENUE: IBM Journal of Research and Development
SUMMARY: The paper proposes a maturity model for smart cities considering the cross-domain and agency-to-agency
interactions in response to a city event and a system architecture to plan and optimize the resource
management to an event response. In addition, the paper also proposes a method to quantify the estimate
cost of alternative responses to an event in order to choose the best option.
HIGHLIGHTS: The paper highlights that: 1) the work demonstrates the value of the combined model to assign costs to the
operational relationships between operating agencies and agencies; 2) it is possible to calculate through the
maturity model a dollar value to the interagency collaboration.
TITLE: Creating More Intelligent Cities: The Role of ICT in Promoting Territorial Governance
AUTHOR(S): G. Santinha, E. Anselmo de Castro
YEAR: 2010
173
SUMMARY: The paper addresses the role of ICT in local government of Portuguese territory.
HIGHLIGHTS: The paper highlights that: 1) ICT are one important driver for the development of more intelligent cities;
2) the work describes the best ICTs practices and ICTs policies in Portugal; 3) the authors identified four
main challenges for public policy actions, which are: increase local efficiency and foster the interaction
with citizens; involve citizens in policy making and final decisions; give support to economic development;
reinforce social and territorial cohesion; 4) as a final remark, the authors conclude that these challenges go
well beyond technology and economy, which there is a need to change attitudes and build an sustainable
and integrated policy agenda for ICTs.
TITLE: Creating Smart-er Cities: An Overview

AUTHOR(S): S. Allwinkle, P. Cruickshank
YEAR: 2011
SUMMARY: This paper reflects upon the anxieties currently surrounding their development. In particular, it investigates
the suggestion that such developments have more to do with cities meeting the corporate needs of
marketing campaigns than the social intelligence required for them to be smart. It draws the definitions and
critical insights into smart cities from a series of papers presented at the 2009 Trans-national Conference
on Creating Smart(er) Cities. They argue that cities often claim to be smart, but do not define why they are
smart, they tend to be image-building and city marketing campaigns, undermining the collaborative and
consensus-building aspirations of the networking paradigm. In the opinion of Holland (2008) for one city to
be smart is not enough only use ICTs, it should have something more.
HIGHLIGHTS: Holland claims that cities should follow a less neo-conservative and more neo-liberal philosophy in
the construction of smart cities. He says that a city is smart because they are “…territories with a high
capacity for learning and innovation, which is built in to the creativity of their population, their institutions
of knowledge production, and their digital infrastructure for communication.” He also notes that smart
cities should progressively and seriously include people and the human capital as part of the equation,
rather than believe that ICT can by itself automatically transform cities. For many of the authors there is no
difference between intelligent and smart cities. We are only in a different stage of the evolutionary process
to smart cities where the point of emphasis and intervention begins to shift from innovation to application,
from the back-office to front-line services, and in policy terms, the emphasis also shifts from the corporate to
the civic, from the market to the community, and from the bureaucratic administration of the economy to a
liberal democratic governance.
TITLE: Current trends in Smart City initiatives: Some stylised facts

AUTHOR(S): P. Neirotti, A. De Marco, A. Cagliano et al.
YEAR: 2014
VENUE: Cities
SUMMARY: The paper presents a taxonomy for smarty cities based on applications domains, such as, natural resources
and energy, transport and mobility, buildings, living, government, and economy and people. It provides an
overview of smart city initiatives in order to know which application domains are more covered and tries to
understand the influence that the economy, urbanity and demography could have in the implementation of
a smart city.
HIGHLIGHTS: The paper highlights that: 1) the economic development, urban structure and geography influence the
smart city strategy; 2) the population density and congestion problems could impact the way a smart city is
implemented; 3) the paper presents a conceptual framework for smart cities; 4) there is no unique definition
for smart city.
TITLE: Definition methodology for the smart cities model

AUTHOR(S): G. Lazaroiu, M. Roscia
YEAR: 2012
174
VENUE: Energy
SUMMARY: The authors propose a smart city model, which allows based in “smart” indicators calculate the index of
cities smartness. The authors advocate that the proposed model could help the local management in
policy-making process and in the final decision between the different options that are on table. The model
is a tool for policy-makers estimates the effects of their interventions, reducing in this way subjectivity of its
decisions.
TITLE: Design of Rapid Workflow Building Smart City System Platform Based on Intelligent Spreadsheets
AUTHOR(S): Z. Hui, H. Kuan
YEAR: 2014
VENUE: 2014 Fifth International Conference on Intelligent Systems Design and Engineering Applications
SUMMARY: This paper proposes a platform for smart cities. The platform is based on spreadsheets, which allow a faster
development process and improve the efficiency.
HIGHLIGHTS: The paper highlights that: 1) this development process enables a rapid construction of an integrated system
platform for smart cities; 2) the deployment of applications is also fast and therefore their outcomes to
costumers could be known earlier.
TITLE: Designing next generation smart city initiatives - Harnessing findings and lessons from a study of ten
smart city programs
AUTHOR(S): A. Ojo, E. Curry, T. Janowski
YEAR: 2014
VENUE: ECIS 2014 Proceedings - 22nd European Conference on Information Systems
SUMMARY: The paper proposes a “Smart City Initiative Design (SCID) Framework” based on the analysis of ten cities
with smart city programs. The objective is to provide a tool to design smart city initiatives.
HIGHLIGHTS: The paper highlights that: 1) with the proposed method it is possible to have a clear and rigorous process to
deploy artefacts and it is oriented to user needs; 2) the ten use cases could be also a source of information
to the potential needs of the users and in this way help in the requirement specification for the framework;
3) the feedback of users showed that the framework is useful and is aligned with their practices; 4) they are
necessary to better justify the choices of critical options, which are determinant to the success of smart city
initiatives.
TITLE: Developing and validating a citizen-centric typology for smart city services
AUTHOR(S): J. Lee, H. Lee
YEAR: 2014
VENUE: Government Information Quarterly
SUMMARY: The paper, based on literature review of market and service science, proposes a typology focused on citizen-
centric perspective for classifying smart services. The typological framework has four branches for classifying
the services: mode of technology (automate–informative–transformative), purpose of service (hedonic–
utilitarian), service authority (voluntary–mandatory), and delivery mode (passive–interactive).
HIGHLIGHTS: The paper highlights that: 1) the services should be developed according with the precise needs and desires
of citizens; 2) the old government functions are no longer useful and need to be updated; 3) the proposed
typology provides a useful guideline for planers and developers of smart city services.
TITLE: Developing the PlanIT valley: A view on the governance and societal embedding of u-eco city pilots
AUTHOR(S): L. Carvalho, J. Campos
YEAR: 2013
VENUE: International Journal of Knowledge-Based Development
175
SUMMARY: The authors advocate that a framework for u-eco cities (ubiquitous and ecological cities) should comprise
not only an ICT dimension, but also a social dimension. In the paper they try to prove these ideas and the
associated concepts with a case study in the North of Portugal, called PlanIT Valley.
HIGHLIGHTS: The paper highlights that: 1) u-eco cities should have the socio-technical dimensions and, as a complement,
governance processes, and embed the citizens within u-eco city arena; 2) the pilot revealed that it is
important to have a good balance between public and private interests; 3) the implementation of pilot
could lead to a more homogeneous society and potentiate the transference of new technological solutions
to other cities; 4) the host community is very important for the political governability model of the pilot;
5) it would be very important to have comparative studies of similar pilots; 6) the political control and the
democratic participation of citizens in the pilot is a central question; 7) it will be important to evaluate if the
innovation ecosystems need to import knowledge to feed the innovation.
TITLE: Development of a strategic value assessment model for smart city

AUTHOR(S): Y. Liu, J. Wei, A. Rodriguez
YEAR: 2014
VENUE: International Journal of Mobile Communications
SUMMARY: This paper describes smart cities in general and proposes an assessment model for smart cities called
Smart City Value Chain (SCVC) model. This model provides an assessment system for a smart city. The goal
of this model is to identify the areas that add value to a city and how smart technologies could be used in
the different areas.
HIGHLIGHTS: The paper highlights that: 1) the model is important because there is not a common smart city concept or
a standard that everyone could follow and guide; 2) the results of this study can help city administrator,
decision-makers and policy-makers build a smart city that truly improves people’s quality of life in cities;
3) significant problems must be overcome such as infrastructure costs, ecological concerns and political
limitations; 4) the model provides a quantitative approach to evaluate cities, which helps decision-makers
in designing a smart city strategy; 5) it will be interesting and important to know what is the risk associated
with each smart city feature.
TITLE: Development of quantitative evaluation method regarding value and environmental impact of cities
AUTHOR(S): T. Yamauchi, M. Kutami, T. Konishi-Nagano
YEAR: 2014
VENUE: Fujitsu Scientific and Technical Journal
SUMMARY: This paper presents a quantitative evaluation method based on the city value and on the environmental
impact. The tools allow to assess the effect that ICT has on cities and its degree of smartness. To calculate
the value of a city, the authors use the triple bottom: environment, social and economic concerns.
HIGHLIGHTS: The paper highlights that: 1) the value of a city and environmental impact are contrary to each other; 2)
to solve the environmental, social and economic problems cross industrial measures are needed and ICT
will be more important than ever; 3) the introduction of ICTs reduces the environmental impact and also
enhances the value of the city; 4) the city evaluation methods are important tools to develop sustainable
cities with reduced environmental impact.
TITLE: Digital Cities: Towards an integrated decision support methodology

AUTHOR(S): E. Ergazakis, K. Ergazakis, D. Askounis et al.
YEAR: 2011
VENUE: Telematics and Informatics
176
SUMMARY: This paper addresses the problem of low ICT adoption in various cities and the consequences on lowering
business competitiveness and poor service delivery. The objective is to explain the concept and benefits
of digital cities, and propose a methodology for the development of digital cities with low ICT penetration
rates.
HIGHLIGHTS: The paper highlights that: 1) ICT services in a city are a ground for the development of knowledge; 2) for
cities with high levels of ICT penetration it is easy to identify and adapt best practices to specific needs
and characteristics of a city and integrate them in the overall strategy; and 3) for cities with low levels of
ICT penetration, the development could proceed in four stages - collect data to establish the state of the
city, estimate the city’s ICT implementation needs, define possible intervention scenarios, and prioritize the
initiatives required for ICT implementation.
TITLE: Distributed, Ambient, and Pervasive Interactions

AUTHOR(S): E. Christopoulou, D. Ringas, J. Garofalakis
YEAR: 2014
SUMMARY: This paper presents a new approach to develop smart cities called Sociable Smart City. This approach is
focused in specific social and cultural aspects of a city in order for people to get involved with city activities
and decisions in innovative ways.
HIGHLIGHTS: The paper highlights that: 1) a system that explores the city ICT infrastructure and the people intelligence
empowers social activities and makes citizens enhance its participation in city activities and increase their
sense of belonging; 2) urban social interactions are the reflection of the sociable qualities of a city; 3) the
introduction of social applications potentiate the citizens’ participation, develop the sense of belonging,
increase citizen participation on decision making and bring people together around a common collective
goal.
TITLE: Distributed, Ambient, and Pervasive Interactions

AUTHOR(S): I. Mulder
YEAR: 2014
SUMMARY: The paper addresses the importance of the role of people in driving the cities transformation to a social
smart cities with community-driven and technology-drive innovations.
HIGHLIGHTS: The paper highlights that: 1) the main challenges smart cities face today is not technological but in creating
a more participatory society capable of doing things of innovative manner. 2) to change society we need
a strategy or a plan and partnerships with sustainable relationships capable of making transformation
in society happen; 3) it is not easy to apply the best practices in the field to support a social smart city
on a large scale scenario; 4) it is important to have a ICT infrastructure that will give support to the social
innovation fabric.
TITLE: Effects of Information Technology on Rural Economic Development from the Perspective of Smart City
AUTHOR(S): L. Wang, P. Ruan, S. Li
YEAR: 2014
VENUE: Applied Mechanics and Materials
177
SUMMARY: This paper makes a study about the influence of information technology on the development of rural areas.
This empirical study was made from the perspective of a smart city.
HIGHLIGHTS: The paper highlights that: 1) information technologies affect the economic development of rural areas;
2) are important to support the economic development; 3) the study confirms the importance of rural
informatization in the economic development.
TITLE: Engineering a Global City: The Case of Cyberjaya

AUTHOR(S): N. Yusof, J. van Loon
YEAR: 2012
VENUE: Space and Culture
SUMMARY: This paper addresses a Malaysian project to construct an intelligent city named Cyberjaya. The authors
illustrate what happened after the materialization of the planned city. They argue that this utopian city has
resulted in a sense of not belonging to its dwellers.
HIGHLIGHTS: The paper highlights that: 1) there are different visions and expectations among planners, citizens and
organizations for the social life of the city; 2) rigid zoning conduct negative social experiences because
they typically have high surveillance systems; 3) exclusive spaces empty for most of the time; 4) those who
are not working or are deprived of transports are subject to social isolation or exclusion; 5) Cyberjaya is
considered a non-place, a place without history and identity, therefore its social life is very poor.
TITLE: Escaping from ancient Rome! Applications and challenges for designing smart cities
AUTHOR(S): T. Heo, K. Kim, H. Kim et al.
YEAR: 2014
VENUE: Transactions on Emerging Telecommunications Technologies
SUMMARY: The paper describes a few smart applications implemented in Korean cities and discusses the integration
challenges and requirements. The authors’ point out some challenges that need to be addressed to make
the design of smart cities a reality.
HIGHLIGHTS: The paper highlights that: 1) designing a smart city is not just put together a set of technologies; 2) there
is a gap between technology evolution and its adoption in real systems; 3) the effective integration of
city systems still remains a challenge; 4) there is a difference between the expectation and technologies
knowledge of policy-makers; 5) create more prototype systems allows to evaluate the performance of such
systems in real life and enhance the systems accordingly with the expected performance.
TITLE: Evaluation of research project on integrated management and services of urban development records,
archives, and information
AUTHOR(S): X. An
YEAR: 2005
VENUE: Tsinghua Science and Technology
SUMMARY: This paper presents a study about the integration process of the management and the services of records,
archives and information in a digital city.
HIGHLIGHTS: The paper highlights that: 1) this study provides a guideline for managing digital records and archives in
urban areas; 2) and therefore to have a sustainable development of digital city; 3) this study provided an
analytical framework to diagnose problems.
TITLE: Fostering participation in smart cities: a geo-social crowdsensing platform

AUTHOR(S): G. Cardone, L. Foschini, P. Bellavista et al.
YEAR: 2013
178
SUMMARY: The work studies how and to what extent crowdsensing can be used in smart cities. The authors propose a
crowdsensing platform called McSense for smart cities.
HIGHLIGHTS: The paper highlights that: 1) the simulation results showed that McSense assignment policies allow to have
a good performance when a specific task is assigned.
TITLE: From intelligent to smart cities

AUTHOR(S): M. Deakin, H. Al Waer
YEAR: 2011
VENUE: Intelligent Buildings International
SUMMARY: The work gives a critical perspective of the current smart cities developments that are more concerning
in image-building than in social intelligence as a tool for foster learning, knowledge transfer and capacity
for building solutions. The paper advocates that the existing smart cities do not embed properly social
intelligence.
HIGHLIGHTS: The paper highlights the following aspects: 1) The attention should be shifted to social intelligence rather
than from the needs of the market; 2) the role of networks of innovation and creative partnerships to
support such intelligence; 3) social capital of collaborative platforms and consensus building, provide
inclusive decisions making easy institutionalize civic values for the regeneration of urban regions as a self-
sustainable environments; 4) an e-learning platform makes possible integrates knowledge-transfer and
capacity building, allowing citizens, communities and organizations to collaborate in build consensus,
competences and skills for the development and regeneration of urban regions.
TITLE: Global initiatives for smart urban development

AUTHOR(S): T. Kurebayashi, Y. Masuyama, K. Morita et al.
YEAR: 2011
VENUE: Hitachi Review
SUMMARY: This paper addresses Hitachi’s participation in studies and projects concerning the development of social
infrastructures and the enterprise’s investigation on new technologies to improve this sort of infrastructures.
HIGHLIGHTS: The paper highlights that: 1) the goal of the development of new social infrastructures is to foster the
economical and sustainable development of cities. 2) Hitachi intends to collaborate in the construction
of a framework for social infrastructures with frontrunners organizations and to participate in initiates to
innovate this kind of infrastructures.
TITLE: Improving Integration and Insight in Smart Cities with Policy and Trust
AUTHOR(S): S. Cohen, W. Money, M. Quick
YEAR: 2014
VENUE: Proceedings of the 4th International Conference on Web Intelligence, Mining and Semantics (WIMS14) - WIMS
‘14
SUMMARY: This paper addresses the policy and trust components in the ICT infrastructures of smart cities. The authors
advocate that trusted policies are fundamental for the development of a set of critical services and in the
operations between smart city systems and in their maintenance.
HIGHLIGHTS: The paper highlights that: 1) large systems should implement trusted policies to help cities manage this sort
of systems; 2) it is necessary to change the city’s systems into self-adapted and self-manages systems to
work more effectively and autonomously.
TITLE: Industrial and Business Systems for Smart Cities

AUTHOR(S): B. Amaba
YEAR: 2014
179
VENUE: Proceedings of the 1st International Workshop on Emerging Multimedia Applications and Services for Smart
Cities - EMASC ‘14
SUMMARY: This paper is one presentation of a research of IBM corporation and it is about Systems Thinking,
Continuous Engineering and Internet of Things concepts and technologies. The author considers that these
concepts and technologies could conduct to a successful smart city initiatives.
HIGHLIGHTS: The paper highlights that: 1) in order to be successful it is necessary to make an interdisciplinary work with a
critical analysis of best practices in the process, know the requirements, understand the engineering process
and introduce risk modelling methods; 2) a smart city requires a standard platform that interconnects all its
elements and a tested framework to design new smart cities initiatives.
TITLE: Information and communication technology and local governance: understanding the difference
between cities in developed and emerging economies
AUTHOR(S): N. Odendaal
YEAR: 2003
VENUE: Computers, Environment and Urban Systems
SUMMARY: The work compares the initiatives of Brisbane in Australia and Durban in South Africa to incorporate ICT in
local government (e-government).
HIGHLIGHTS: The paper highlight that: 1) what emerges from this study, is that ICT initiatives in local government are
intrinsically related to the municipality’s organizational culture, its priorities and objectives and its strategic
vision; 2) the presence of IT does not necessarily denote e-governance; 3) organizational integration is
essential to ensure ICT actually contributes to enhance local government. In the Brisbane example they
have created one central agency that drives its e-governance to achieve organizational integration; 4)
the traditional hierarchical structures of municipalities are in contradiction with horizontal relations that
foster the decision-making consensus; 5) given the variety of actors involved in local management, the
collaboration, networking and coordinated interaction are crucial; 6) conceptual framework to evaluate ICT
as outcome.
TITLE: Information centric services in Smart Cities

AUTHOR(S): G. Piro, I. Cianci, L. Grieco et al.
YEAR: 2014
VENUE: Journal of Systems and Software
SUMMARY: The paper proposes an information centric platform for smart city services. The proposed platform is
described resorting to typical use cases, such as, administrative procedures and water management. The
work is more focused in the ICT infrastructure and services technological aspects of smart cities.
HIGHLIGHTS: The paper highlights that: 1) besides several aspects of the proposed platform have been covered, some
issues still remain uncovered, such as the optimization of routing protocols and the generation of new users’
requests; 2) the platform should be explored in a real context to see how the services behave in a real urban
scenario.
TITLE: Insigma’s technological innovation ecosystem for implementing the strategy of Green Smart city
AUTHOR(S): K. Wang, J. Chen, Z. Zheng
YEAR: 2014
VENUE: PICMET 2014 - Portland International Center for Management of Engineering and Technology, Proceedings:
Infrastructure and Service Integration
180
SUMMARY: This paper presents a study on enterprise innovation systems, in particular on structure and operation
process, and describes the Insigma (Insigma is an IT service provider in China) experience in building its own
enterprise technological innovation ecosystem.
HIGHLIGHTS: The paper highlights that: 1) Insigma is an example of a successful innovation ecosystem and its model
could be replicated in other places; 2) in an innovation ecosystem the resources should be integrated in all
innovation activities because it involves several industrial areas; 3) the authors believe that the technological
integration roadmap and a market strategy for ecosystems will certainly result in the interest of customers;
4) in order to foster the green smart city the authors advice the government to do the following: - give
support to industries related with technological innovation ecosystems; - and stimulate the creation of
innovation ecosystems; 5) the enterprise technology innovation ecosystem paradigm is the perfect solution
for the development of cities in China, but it needs policy support.
TITLE: Integration of utilities infrastructures in a future internet enabled smart city framework
AUTHOR(S): L. Sánchez, I. Elicegui, J. Cuesta et al.
YEAR: 2013
VENUE: Sensors (Basel, Switzerland)
SUMMARY: This paper proposes a new architecture for smart cities that explores the recent concepts of Future Internet.
The architecture tries to take advantage of the existing ICT infrastructures to provide new services and
enhance the existing services. The authors present a prototype of the proposed architecture, which has
been installed in the parks of Santander city. The deployed prototype for autonomous public street lighting
brings large energy savings.
HIGHLIGHTS: The paper highlights that: 1) future Internet technologies will be the glue to integrate isolate city services
into a global network, providing the ingredients to have a more efficiency management and sustainable
development of cities; 2) the evaluation of prototype allows other cities to adopt a similar solution
promoting the deployment of similar solutions into larger scales; 3) the results obtained with the
implemented prototype seem to be very promising.
TITLE: Integration of utilities infrastructures in a future internet enabled smart city framework
AUTHOR(S): L. Sánchez, I. Elicegui, J. Cuesta et al.
YEAR: 2013
VENUE: Sensors (Switzerland)
SUMMARY: This paper proposes an architecture derived from concepts of Future Internet (FI) to overcome the
challenges of creating smart cities. This architecture takes advantage of the communications infrastructures
and of the infrastructures owned by city municipalities to provide enhanced and new city services. The
paper also presents a prototype of the architecture for public street lighting, which has been deployed in
one park of the Santander city.
HIGHLIGHTS: The paper highlights that: 1) the Future Internet technologies provide the necessary glue to integrate all city
service in one-all (holistic) solution; 2) the prototype showed important energy savings; a smart city platform
implementation has been described in detail providing important lessons for large scale implementations.
TITLE: Intelligent Cities and the Taxonomy of Cognitive Scales

AUTHOR(S): M. Weinstock, M. Gharleghi
YEAR: 2013
VENUE: Architectural Design
181
SUMMARY: The paper deals with the definition of intelligent city, giving their own vision of what a city needs to be
intelligent. The authors describe several concepts that they consider relevant or related with that subject,
such as collective intelligence, consciousness, artificial intelligence, situated city, reactive/responsive city,
adaptive/attentional city and self-aware city.
HIGHLIGHTS: The paper highlights that: 1) sentience and intelligence are inseparable attributes for an intelligent city;
2) a reactive and responsive city is framed to the local characteristics (situated) and has the capability to
sense changes in environment (Sentience) and respond accordingly to that changes; 3) an adaptive and
attentional city is situated and responsive if it has the ability to select the best behaviour and configure its
infrastructure by itself.
TITLE: Intelligent cities: Variable geometries of spatial intelligence

AUTHOR(S): N. Komninos
YEAR: 2011
SUMMARY: The work argues that the role of spatial intelligence, ICTs and institutional frameworks in the construction of
innovations ecosystems for cities improve problem-solving capacity. Based on three case studies, the work
highlights different spatial intelligence architectures: orchestration intelligence; amplifications intelligence;
and instrumentation intelligence. This study helps understand the process of creating more intelligent
communities and how this intelligence can be used to improve efficiency, operations and governance of
cities.
HIGHLIGHTS: The paper highlights the following aspects: 1) however, smart cities are expected to address challenges such
as, competitiveness, active labour markets and environmental sustainability, the most smart city solutions
have a very limited impact into these challenges; 2) this mismatch should be related with the lack of smart
city solutions that target these challenges or the solution are more technological or they do not implement
spatial intelligence; 3) means that currently smart cities do not have yet enough intelligence; 4) the number
of digital/intelligent/smart applications/solutions have a very limited impact on the effectiveness of these
major challenges facing cities; 5) major intelligent/smart city definitions stress the need of ICTs to make
cities more efficient, but do not stress the need of integration among the several actors; 6) living labs could
bring together all these actors and integrate them in innovative ways; 7) they finally conclude that research
should focus more on architectures capable of integrating the different actors of a smart city.
TITLE: Knowledge spaces and places: From the perspective of a “born-global” start-up in the field of urban
technology
AUTHOR(S): L. Carvalho, I. Santos, W. van Winden
YEAR: 2014
VENUE: Expert Systems with Applications
SUMMARY: This paper shows how a firm, Living PlanIT, which sells smart city solutions, explores and exploits the
innovation aspects of a city. The authors advocate that the interaction of different places and knowledge-
based cities can allow the development of technology resources, search, experimentation, market formation
and have societal legitimation.
HIGHLIGHTS: The paper highlights that: 1) different knowledge of cities and geographies are important for firms like
Living PlanIT to develop a smart city solution; 2) the link between knowledge city assets and its functions
is important and deserves more research attention; 3) firms like PlanIT could play an important role in the
linkage of territories; 4) knowledge rich cities have higher diversity levels and are more innovative, and
therefore offer more sustainable smart city projects; 5) cities branding have more facilities in legitimize the
introduction of new technologies, influence decision makers and obtain resources.
TITLE: Local governments online and the role of the resident: Government shop versus electronic community
AUTHOR(S): J. Steyaert
YEAR: 2000
182
VENUE: Social Science Computer Review

SUMMARY: The work explores the different ways Internet can be used by municipalities to interact with their residents.
HIGHLIGHTS: The paper highlights that: 1) the authors conclude that municipalities have an important role in the
everyday life of their residents and play also an important role in the future information society; 2) the
municipalities use the Internet only to offer municipalities’ services to residents, seeing them only as
customers, as one-way information; 3) being neglected by municipalities, the web sites with services related
to political roles of the resident as a voter and citizen, thus compromising local democracy in the future.
TITLE: Mapping Smart Cities in the EU

AUTHOR(S): Manville, Catriona Cochrane, Gavin Cave, Jonathan Millard, Jeremy Pederson, Jimmy Kevin Thaarup,
Rasmus Kåre Liebe, Andrea Wissner, Matthias Massink, Roel Kotterink, Bas
YEAR: 2014
VENUE: Report - www.europarl.europa.eu
SUMMARY: This report provides an overview on smart cities in the European Union (EU) and makes an analysis of the
Europe 2020 smart city initiatives.
HIGHLIGHTS: The report highlights that: 1) Most Smart City initiatives are still in the early phases of development, but
the larger cities tend to be the most mature (with at least one fully launched or implemented initiative);
2) The most common of the six characteristics defined in Chapter 2 are those associated with pan-
European public goods problems – Smart Environment and Smart Mobility, present in 33% and 21% of
initiatives respectively. Each of the other four characteristics (governance, economy, people and living) is
addressed in approximately 10% of the Smart Cities, reflecting specific local strengths or weaknesses; 3)
Some characteristics are likely to be found in combination with others, such as Smart People and Smart
Living. 4) The objectives of the Smart City initiatives are generally aligned with those of city innovation
and development strategies and the overarching Europe 2020 targets. 5) The characteristics of Smart City
initiatives also reflect the actual situation of the city or country. 6) The match among different objective
levels (Europe 2020, Smart City strategies and specific Smart City initiatives) is only approximate, indicating
that Europe 2020 serves to stimulate and harmonise local action, but that other factors give each Smart City
a unique flavour; and 7) Most initiatives aim to contribute towards smart, sustainable and inclusive growth.
Environmental issues and green solutions appear to be the principal concern; nearly 50% of sampled
initiatives address environmental problems through improved energy efficiency in buildings or smarter city
transportation options.
TITLE: New approach for environmental future city created by ICT: Sustainable city network
AUTHOR(S): M. Kutami, M. Takeno, H. Ioka
YEAR: 2014
SUMMARY: This paper proposes a new approach to achieve a smart city, called Sustainable City Network. This new
approach resorts to ICT to create collaborative networks between cities, towns and villages. The authors
show the results obtained in studies on environmental fields. They advocate that from the environmental
perspective several problems could be solved in areas such as traffic, medical and agriculture.
HIGHLIGHTS: The paper highlights that: 1) it is important to link cities and towns or villages with different characteristics
to optimize resources like energy, traffic and buildings; 2) ICT is a useful tool to monitor, visualize, analyse
and optimize the flow of resources, in particular the cloud, big data and powerful processing technologies;
3) it is necessary to design an evaluation method for environmental impact and effects of introducing ICTs;
4) to accomplish the sustainable city network a linkage between different industries domains and between
national and local governments is needed.
TITLE: Organizational Communication and Sustainable Development

AUTHOR(S): O. Ercoskun
YEAR: 2010
183
VENUE: Organizational Communication and Sustainable Development: ICTs for Mobility

SUMMARY: This paper addresses the eco-tech (ecological and technological) city approach as a means to have
sustainable small cities in the globalized world. The authors also present the pros and cons of the use of
ICTs in cities.
HIGHLIGHTS: The paper highlights that: 1) the incorporation of ICT technologies by green urban plans and design
strategies can result in more progressive, innovative and sustainable cities.
TITLE: Physical–digital integration in city infrastructure

AUTHOR(S): D. Gann, M. Dodgson, D. Bhardwaj
YEAR: 2011
SUMMARY: This paper describes how the integration of the physical infrastructures and digital technologies could be
done. They argue that the technological innovation is fundamental to the development of cities in order to
become smarter. The content of the paper is based on case studies of IBM and the construction company
Laing O’Rourke, two companies deeply involved with digital technologies and their integration.
HIGHLIGHTS: The paper highlights the following aspects: 1) They propose a suite of tools called “innovation technology”
(IvT) that enables the virtualization of systems and services; 2) it is necessary to have more research on
system-of-systems integration; 3) the capacity of technologies represent plans and options virtually, allows a
better comprehension of the design strategy; 4) developed cities with several vintages of infrastructures have
the potential risk of mismatch between lifecycle duration of its physical assets; 5) innovation problems are
different according to industrial and political history, culture, geography, topology and local, national and
international policies; 6) It poses the following questions: “How citizen-driver innovation will occur at the
system-of-systems level?” “How will performance be measured?” These questions were not answered in this
paper, only identified.
TITLE: Programming environments: environmentality and citizen sensing in the smart city
AUTHOR(S): J. Gabrys
YEAR: 2014
VENUE: Environment and Planning D: Society and Space
SUMMARY: The paper explores how smart cities projects can be understood through the distribution of governance and
with environmental technologies, by resorting to sensor-based ubiquitous computing and to mobile devices
to achieve sustainability.
HIGHLIGHTS: The paper highlights that: 1) the vision discussed in the paper could be seen as a technical solution to
political and environmental issues of several smart city projects; 2) smart city projects incorporate the
monitoring, economizing and a vision of digital economic growth, these sort of cities produce ways of life
that need to be oriented to sustainability goals like productivity and efficiency; 3) smart city projects should
give attention to the ways of life as a way to promote sustainable cities.
TITLE: Research on System Development of Smart City

AUTHOR(S): Y. Zhu, J. Zuo
YEAR: 2013
VENUE: Advanced Materials Research
SUMMARY: The paper introduces a method for systematic smart city development. The introduced method for
a systematic construction of smart cities is composed by a system architecture of smart city, a soft
environment, an urban dimensional model, an indexed evaluation, a causal diagram, and an evaluation
flow chart.
HIGHLIGHTS: The paper highlights that: 1) the big challenge of cities is how to operate efficiently huge amounts of data; 2)
how to deal with big data in smart cities operation, what the related mechanisms needs further study.
184
TITLE: Research on Technology System of Smart Residential District in China

AUTHOR(S): Wang, Bo, Gao, Yuan, Shi, Qing, Hong, Zheng, Yu, Hang Sun, Zhi Guo
YEAR: 2014
SUMMARY: This paper proposes a technology system based on Internet of Things, could computing and other ICT
technologies to be deployed on smart residential districts of China.
HIGHLIGHTS: The paper highlights that: 1) the proposed technology system for Chinese residential district was presented
in a systematic way and could be used as a guide to construct smart residential district; 2) the system will
be implemented in four main districts of China.
TITLE: Rule-Based Model for Selecting Integration Technologies for Smart Cities Systems
AUTHOR(S): C. Orłowski
YEAR: 2014
VENUE: Cybernetics and Systems
SUMMARY: The paper proposes an information technology integration model for smart cities and illustrates the
importance of integration technologies in designing smart cities systems.
HIGHLIGHTS: The paper highlights that: 1) the selection of the integration technologies is important because it helps the
cooperation and collaboration between experts of different fields; 2) the combinations of knowledge and
experience should drive the design of such models; 3) the explanation of the model was made resorting to
linguistic methods.
TITLE: SCRAN: The Network

AUTHOR(S): P. Cruickshank
YEAR: 2011
VENUE: Journal of Urban Technology- Special Issue: Creating Smart-er Cities
SUMMARY: This paper addresses the SCRAN’s model of the triple helix for the smart cities venture and identifies the
communications needs and the requirements of the network that facilitate the knowledge transfer among
cities. SCRAN (Smart Cities (inter)Regional Academic Network) is a venture composed by a network of
universities and cities.
HIGHLIGHTS: The paper highlights that: 1) the methodology adopted to develop SCRAN as a network underlies on the
organizations web-services, the work is commissioned from business sector and the governance of the
development process; 2) in the triple helix the university is no longer seen as a top-down exercise, on the
generation of human capital, but rather a bottom-up exercise in the creation of human capital regulating the
development of eGov services; 3) the triple helix is no longer about the production of knowledge economy,
but in the creation of human capital which is reached with learning communities.
TITLE: Situated Engagement and Virtual Services in a Smart City

AUTHOR(S): S. Hosio, J. Gonçalves, H. Kukka
YEAR: 2014
VENUE: 2014 IEEE 7th International Conference on Service-Oriented Computing and Applications
185
SUMMARY: The paper describes three new technological services (situated kiosks, sound-based resource discovery and
3D-model) currently being deployed in Oulu, Finland, for pursuing their open ubiquitous vision of a city, a
city with permanent ubiquitous services for the use of its dwellers.
HIGHLIGHTS: The paper highlights that: 1) smart environments must first provide value to citizens and then to research
community; 2) the authors advocate a progressive smart community that gives voice to the citizens about
the environment they want; 2) developing smart cities is far away of being only a matter of engineering
aspects; 3) the introduction of new artefacts should takes into account what they are made for and mainly
for whom they are made; 4) the smart city implementations should be made for humans and not only
because of fashion or marketing reasons.
TITLE: Six ages towards a learning region - a retrospective

AUTHOR(S): N. Longworth, M. Osborne
YEAR: European Journal of Education
VENUE: 2010
SUMMARY: The paper explores learning cities and learning regions terms as a result of lifelong learning concept used for
the economic, social and environmental development of cities. The authors believe that learning is the basis
of intelligence, smartness, cleverness, creativity, innovation and knowledge. Therefore, they argue that other
approaches are only a parcel of the holistic view of a learning region.
HIGHLIGHTS: The paper highlight that: 1) have been a shift at the work paradigm in the late 20th century - era of
education and training, which now has given rise to the new era of lifelong learning, in which the ICT tools
are employed to motivate and cover everyone in a city. These cities will be the frontrunners in a globalised
world. 2) A competent use of learning region approach in a city leads to all stakeholders be mobilised to
participate in the creation of new city services.
TITLE: Smart Cities and the Future Internet: Towards Cooperation Frameworks for Open Innovation
AUTHOR(S): H. Schaffers, N. Komninos, M. Pallot et al.
YEAR: 2011
VENUE: The Future Internet SE - Lecture Notes in Computer Science
SUMMARY: The paper explores the smart city concept in the light of open environments and user drive innovation for
enable new services. It addresses the challenges that cities will face in the exploration of the opportunities
offered by Future Internet and Living Lab-innovation ecosystems. Discusses how methodologies of Future
Internet experimentation and Living Labs could constitute the innovation ecosystems of smart cities and
also presents examples of such ecosystems. The paper emphasizes how the diverse set of resources that
constitute the ongoing research on smart cities can be made open and accessible for users and developers.
They identified two layers of collaboration for sharing resources. One layer is focused on research and
innovation process of the existing resources and the other layer addresses the urban innovation system.
They conclude that the type of collaboration frameworks need further investigation and also need
development and pilot projects. The first examples of resource sharing make it available were the living
labs facilities for user communities develop and validate new services concepts for smart cities (e.g. Smart
Santander and ELLIOT projects).
TITLE: Smart Cities and Their Smart Decisions: Ethical Considerations

AUTHOR(S): D. Bianchini, I. Avila
YEAR: 2014
VENUE: IEEE Technology and Society Magazine
186
SUMMARY: This paper addresses some possible negative consequences or impacts of smart cities deployment around
the world and based on that proposes an ethical framework for the use of “ICTization” in cities.
HIGHLIGHTS: The paper highlighted that: 1) it is of great importance clearly identify the hidden risks behind decisions,
which are only justified with technical arguments; 2) it is necessary to guarantee independent and equal
access to justice and administration services; 3) it is crucial to avoid the manipulation of information
delivered, because this will certainly distort the notion of reality; 4) foster the participation of citizens and
organizations in the decision-making process; 5) it is fundamental to introduce the ethical dimension at all
decision levels, not only in the decision moment but also during operation; 6) biased information could
overshadow and jeopardize the benefits of smart cities.
TITLE: Smart Cities as Sustainable Innovation Actors - Insights from and for Portugal
AUTHOR(S): Away, Take
YEAR: 2014
VENUE: www.casi2020.eu
based cities can allow the development of technology resources, search, experimentation, market
information and have societal legitimation.
TITLE: Smart Cities in Europe

AUTHOR(S): A. Caragliu, C. Del Bo, P. Nijkamp
YEAR: 2011
SUMMARY: The work presents a definition of the smart city concept and identifies the main factors that determine the
good performance of smart cities. They argue that, to be smart, a city needs investments in human and
social capital, traditional transport, ICT feed sustainable development and quality of life, allowing for a more
efficient management of resources, through participatory governance.
They showed evidence of a positive association between urban wealth and the presence of creative
professional, multimodal accessibility, the quality of transportation networks, diffusion of ICTs and quality
of human capital. They argue that these positive association clearly define a policy agenda for smart cities.
However, over time these variables deteriorate. Hence, there is a continuous challenge to update them to
ensure a sustainable development for cities.
TITLE: Smart cities in perspective – a comparative European study by means of self-organizing maps
AUTHOR(S): K. Kourtit, P. Nijkamp, D. Arribas
YEAR: 2012
VENUE: Innovation: The European Journal of Social Science Research
187
SUMMARY: This paper makes a study of nine European cities belonging to the SCRAN network (SmartCities (inter)
Regional Academic Network) and analyses their position according with performance indicators of
smartness. The authors try to provide an analytical framework for identifying the cities in Europe with more
creative potential.
HIGHLIGHTS: The paper highlights that: 1) cities have to explore their local characteristics to be distinct, but also have to
operate in a global network, where they can learn from each other; 2) the space-time analysis used in the
paper is very useful to see the relative position of cities; 3) most cities have converged over time becoming
more similar, only few of them became more distinct.
TITLE: Smart cities in the new service economy: building platforms for smart services
AUTHOR(S): A. Anttiroiko, P. Valkama, S. Bailey
YEAR: 2013
VENUE: AI & SOCIETY
SUMMARY: This paper deals with public services and platforms for smart cities. The authors identify the key
organizational dimensions of smart services and deployed a conceptual model for smart service platforms
(e-platforms) where the technology is the means to it and has the objective of increasing social creativity.
HIGHLIGHTS: The paper highlights that: 1) the smart city concept has potential to link new technologies, social systems
and environmental impact, but requires an holistic and integrative approach to became reality; 2) some kind
of platform is necessary to integrate and manage smart services; 3) to properly conceptualize a smart city
it is important to take into account not only the technology, but also the human capital and the ecological
context, in order to add maximum value to the city.
TITLE: Smart cities of the future

AUTHOR(S): M. Batty, K. Axhausen, F. Giannotti et al.
YEAR: 2012
VENUE: The European Physical Journal Special Topics
SUMMARY: The work presents the goals, opportunities and challenges addressed by the FuturICT project (European
Project). Then introduces the state-of-the art of smart cities, namely: key themes, understanding smart
cities, planning smart cities, some exemplars and scenarios for smart city. Afterward it describes the
project approach to smart cities by identifying the essential tensions in this area, key themes, their project
proposals for smart cities and demonstrators.The work ends with a description of the project strategy
regarding the relevant disciplines and fields, key references and patents, demonstrator outcomes and ethical
issues and with the expected impacts on science, technology and competitiveness, and society.
HIGHLIGHTS: The paper highlights that: 1) smart cities represent a paradigm shift from a world based on energy and
materials to one based on information; 2) the first major step towards smart cities which is the most obvious
is the development of information infrastructure that underpins the city through distributed computing and
networks available to everyone with devices that can access such infrastructure; 3) as an obvious spin-off
from such service delivery, the data that is routinely collected is now being used to make cities smarter
over different spatial and temporal scales; 4) we are also realising that for the first time that we stand at a
threshold in devising a new science of human behavior and in our own domain, this will be a science of
spatial behavior.
TITLE: Smart cities, smart places, smart democracy: Form-based codes, electronic governance and the role of
place in making smart cities
AUTHOR(S): D. Walters
YEAR: 2011
188
SUMMARY: This paper advocates that if the right policies and implementation tools are put in place in the urban design
together with the e-governance structure of municipality and its particular culture, it is possible to achieve a
good balance between physical and virtual worlds.
HIGHLIGHTS: The paper highlights that: 1) the pervasive characteristic of data and services could help to bind disperse
and separate communities; 2) the massive deployment of ICT technologies with surveillance and invisible
networks systems could threaten citizens; 3) it is important to provide locally focused information; 4)
the implementation of truly smart communities may be only a matter of political decision rather than a
technical one.
TITLE: Smart cities: the state-of-the-art and governance challenge

AUTHOR(S): M. Deakin
YEAR: 2014
VENUE: Triple Helix
SUMMARY: The paper presents an advanced Triple Helix model to illustrate that cities are smart when ICTs
developments consider the society needs in terms of environmental culture, ecology and participatory
governance to add real value to cities.
HIGHLIGHTS: The paper highlights that: 1) models are required to develop ICT technologies and to measure their value
to community; 2) the advanced Triple Helix can represents the capacity of the embed intelligence, cultural
attributes and environmental culture of a city; 3) advanced Triple Helix serves as a mean to cultivate the ICT
developments.
TITLE: Smart city and the applications

AUTHOR(S): K. Su, J. Li, H. Fu
YEAR: 2011
VENUE: 2011 International Conference on Electronics, Communications and Control (ICECC)
SUMMARY: This paper explores the current concept of smart city in the research literature, explains how smart city and
digital city concepts are related and makes some comments about the influence of developing a smart city
in China.
HIGHLIGHTS: The paper highlights that: 1) a smart city model represents a good opportunity for China to be well
positioned in the smart planet; 2) to have economic and social development it is necessary to increase
the investment in material, technical, and personal infrastructure; 3) during the deployment process
some priorities like smart transport or smart should be planned in order to have a more comprehensive
interconnection and intelligence between these elements; 4) the development of smart city is based on the
Internet of Things.
TITLE: Smart city architecture: A technology guide for implementation and design challenges
AUTHOR(S): R. Wenge, X. Zhang, C. Dave et al.
YEAR: 2014
VENUE: China Communications
SUMMARY: This paper presents a data oriented architecture for smart cities and discusses the design challenges related
with its implementation, giving some useful insights on how the smart cities could be deployed.
HIGHLIGHTS: The paper highlights that: 1) its architecture with 6 layers (Events, Domain Services, Support, Storage and
Vitalization, Data Transportation, and Data Acquisition) can cover all the aspect of a smart city deployment;
2) the critical factors for the successful implementation of smart cities are security and administration of
infrastructure.
TITLE: Smart city as an innovation engine: Case Oulu

AUTHOR(S): M. Rantakokko
YEAR: 2012
189
VENUE: Elektrotehniski Vestnik/Electrotechnical Review

SUMMARY: This paper describes the Oulu experience in several aspects of smart city development, such as
technologies, business models, partnership and innovations and identifies the strategic steps to maintain
Oulu on the top of innovation centres. The authors advocate that the key of the success for a sustainable
development is a seamless collaboration between all partners of the innovation process through a PPPP -
Private-Public-People-Partnership.
HIGHLIGHTS: The paper highlights that: 1) the city of Oulu is a forerunner in the race for smart cities; 2) citizens play
a fundamental role in the innovation process; 3) the innovation feature and responsiveness to changes
ensures Oulu city be on the top of smart cities.
TITLE: Smart city concept – the citizens’ perspective

AUTHOR(S): A. Dewalska-Opitek
YEAR: 2014
VENUE: Communications in Computer and Information Science
SUMMARY: This paper addresses the implementation of a smart city concept in Poland. It includes the perspectives of
its citizens in an important issue of smart city implementation, the smart mobility and their future vision in
relation to smart city.
HIGHLIGHTS: The paper highlights that: 1) the world smart cities rankings indicates that not only large metropolis could
be smart, but also medium-sized cities could successfully implement this concept; 2) the enquiries made to
citizens indicate that smart city is a not well-known concept; 3) the most important elements for citizens are:
quality of life, efficient management of urban space, good public transportation, and communications; 4)
the analysis of the collected data point out to an gap in what citizens knows about smart city and what is in
reality a smart city.
TITLE: Smart City Development Level Assessment for Tianjin Using AHP and Gray Comprehensive Evaluation
AUTHOR(S): L. Fei
YEAR: 2012
VENUE: International Journal on Advances in Information Sciences and Service Sciences
SUMMARY: The paper proposes an evaluation model to measure the smartness levels of Tianji city. To measure the city
smartness the evaluation model uses as indicators the level of informatization, innovation capability and
resource utilization.
HIGHLIGHTS: The paper highlights that: 1) if the R&D funds from government are increased, this can conduct and
stimulate more investment for R&D from society and industry; 2) the investment in information
infrastructures could accelerate the implementation of smart city model; 3) the deployment of a resource
sharing platform optimizes the utilization of resources.
TITLE: Smart City Reference Model: Assisting Planners to Conceptualize the Building of Smart City Innovation
Ecosystems
AUTHOR(S): S. Zygiaris
YEAR: 2012
190
SUMMARY: This paper addresses the smart city related concepts and how these concepts could be applied to green
innovation, broadband economy and innovative ecosystems. Then, it proposes a reference model for
building a smart city vision composed by seven layers.
HIGHLIGHTS: The paper highlights that: 1) cities should tailor their own smart city project by considering that certain
innovation ecosystems provide a more sustainable future; 2) cities are the most important places for a
sustainable planet; 3) city planners should have into consideration the design of green and sustainable
innovations; 4) the reference model could be used by city planners to define the conceptual layout of the
city and describe the innovations aspects of each layer; 5) the reference model can be also used to evaluate
and compare cities and identify complementarities and drawbacks in the city plan; 6) the conceptual model
can be utilized to provide a better understanding of the city model and to optimize the investments.
TITLE: Smart Ideas for Smart Cities: Investigating Crowdsourcing for Generating and Selecting Ideas for ICT
Innovation in a City Context
AUTHOR(S): D. Schuurman, B. Baccarne, L. De Marez
YEAR: 2012
VENUE: Journal of theoretical and applied electronic commerce research
SUMMARY: In this work the authors explore the strengths and weaknesses of crowdsourcing method for the creation of
new ideas and selection of the best one. They also define the smart city concept has a more user-centred
evolution of the city-concepts (i.e. digital cities, intelligent cities or ubiquitous cities), which are more
technological-centred in nature. They compared a crowdsourcing case study, an online platform against a
group of external experts and the comparison indicates that crowdsourcing has a long list of benefits.
HIGHLIGHTS: The paper highlights that: 1) besides crowdsourcing appears to be very useful, it should be used and
combined with other involvement approaches and within living labs.
TITLE: Smart models for a new participatory and sustainable form of governance
AUTHOR(S): G. Perillo
YEAR: 2013
VENUE: WIT Transactions on Ecology and the Environment
SUMMARY: This paper explores the main features that a smart city should include during its development. The author
advocates that innovation must be present and it is an essential element for city development, however, its
implementation is not a simple technological challenge but above all a social one.
HIGHLIGHTS: The paper highlights that: 1) smart models must create a multi-sustainable society, but the required
transformations are numerous and complex; 2) a smart model is not a mathematical sum of smart features;
3) policies, technologies and projects must have a common goal, otherwise they will risk compromising
the potential of smart city model; 4) smart models offer a win-win solution because the aim is to guarantee
quality of life to citizens and optimize resources, and assure sustainability.
TITLE: Smart networked cities?

AUTHOR(S): E. Tranos, D. Gertner
YEAR: 2012
VENUE: Innovation: The European Journal of Social Science Research
191
SUMMARY: The paper criticizes the lack of a global inter-urban approach in the smart city conceptual framework. The
authors justify why the smart city framework needs to incorporate the global urban interdependencies and
give some policy examples.
HIGHLIGHTS: The paper highlights that: 1) the importance of inter-urban dependencies in the smart city agenda; 2) it
is not possible to develop a smart strategy without knowing the city’s relative position in global urban
networks; 3) a smart city policy framework cannot be realized unless its inter-urban dependencies are taken
into account; 4) besides the importance that hardware has in the smart city model, it is not sufficient, the
human capital is of equal importance and the cities should compete at a global scale. 5) issues like equity
and inclusion are also important for the agenda of a smart city; 6) the urban policy should include in its
agenda aspects regarding connectivity, performance, and flow; 7) the smart city model should strength the
city-to-city communication and collaboration.
TITLE: Smarter Cities and Their Innovation Challenges

AUTHOR(S): M. Naphade, G. Banavar, C. Harrison et al.
YEAR: 2011
VENUE: Computer
SUMMARY: The paper addresses the innovation challenges of cities to conduct planning, management and operations
innovations to transform cities into smart environments. The authors present urbanization, economic
growth, technological progress and environmental sustainability as the main drivers for the need of smart
cities. The transformation of cities into smarter spaces involves a set of steps, including assessment of its
needs and innovation opportunities, the integration of public and private systems to achieve effectiveness,
improvement of urban business processes by having innovative processes in planning, management and
operations. The authors give some examples of different cities in size, geography and economy, which are
in transformation process to smart cities (Rio de Janeiro - Brazil, Dubuque - Iowa, Bornholm - Denmark,
Songdo IBD - South Korea).
HIGHLIGHTS: The paper highlights that: 1) an ideal smart city as a closed loop of tightly interconnected systems. Where
the systems are characterized by their function in the overall city system: sensing, information management,
analytics and modelling and influencing outcomes.
TITLE: Smartmentality: The Smart City as Disciplinary Strategy

AUTHOR(S): A. Vanolo
YEAR: 2013
VENUE: Urban Studies
SUMMARY: The paper makes some theoretical reflections about the current discourse of smart city in European Union
and presents as a case study the Italian’s cities politics for smart cities.
HIGHLIGHTS: The paper highlights that: 1) the reason why the smart city strategy is so in vogue in Europe is because of the
availability of financial funds, the will of private sector to invest in smart city projects and the good image
transmitted by smart cities as liveable, clean, technological advanced cities; 2) the smart city discourse
requires a new power geometry in relations between all the partners and citizens and produce knowledge
and its circulations to all citizens; 3) the deployment of a system to measure the cities’ performance; 3)
there are two dangers in the implementation of smart cities: the specific and personal objectives, strategies,
ideologies and political interests could be present as natural approaches of smart cities; and have a restrict
vision based on a technology-centric vision for implementing the smart solutions; 4) the need to bring the
smart city subject into the political arena to discuss the different choices.
TITLE: Special Issue on Smart Applications for Smart Cities - New Approaches to Innovation: Guest Editors’
Introduction
AUTHOR(S): H. Schaffers, C. Ratti, N. Komninos
YEAR: 2012
VENUE: Journal of theoretical and applied electronic commerce research
192
SUMMARY: This special issue illustrates the social benefits that smart applications could bring to cities, explores how
they can be used to innovate processes and shows how they are closely related with urban development.
That issue argues that the development of smart cities should be driven by citizens and organizations
(bottom-up approach) instead of being driven by governments’ strategies/plans (top-down approach). The
governments should just have the role of mediators, putting on the same table all interested partners.
HIGHLIGHTS: The special issue highlights that: 1) the smart city concept is an urban development strategy, which focus
its attention on how ICT could be used to enhance the lives of citizens; 2) people are the innovators agents
and cities should be open environments; 3) collaboration platforms, embedded systems, open data and
semantic web technologies will enable new waves of innovation conducted by creative communities and
through the collaboration of the collective intelligence of populations; 4) smart apps are programs, which
enable a group of actors (city, community, citizens) to collaboratively address a set of city problems in
a more intelligent and efficient way; 5) the overlapping of technologies in the last 20 years allowed the
creation of new smart city applications, enabling this way the creation of cities with more intelligence and
new forms of interaction between the different city actors; 6) living labs and other participatory innovation
models allow to understand the gap between the technology of Future Internet and the smart applications
of cities; 7) the integration of the methodology frameworks from social sciences and the smart applications
in living lab environments is a very promising research area for the next years.
TITLE: Special Issue on Smart Cities and the Future Internet in Europe
AUTHOR(S): N. Komninos, M. Pallot, H. Schaffers
YEAR: 2012
SUMMARY: This special issue on smart cities and the future Internet in Europe of the Journal of the Knowledge
Economy aims to know how European cities are developing their strategies towards the transformation on
smart cities. This transformation relies mainly on advanced network infrastructures, Internet applications
and in the engagement of open innovation ecosystems. In this special four smart city case studies and two
papers with transversal issues are investigated in terms of smart city strategy and policies related with how
Future Internet are being used to socio-economic development of cities.
HIGHLIGHTS: The special issue highlights that: 1) there few case studies of smart cities strategies and their outcomes; 2)
there is not a clear vision how smart cities are being implemented in practice, what are the policies and
strategies to explore ICT infrastructures.
TITLE: Stakeholder Adoption of E-Government Services

AUTHOR(S): V. Sridhar, K. Sridhar
YEAR: 2011
VENUE: Stakeholder Adoption of E-Government Services: Driving and Resisting Factors
SUMMARY: The paper presents a comparative study on the digital development of Indian cities with +35 million
inhabitants. The indicators used in this study were e-government services and IT strategy.
HIGHLIGHTS: The paper highlights that: 1) larger cities are better prepared to become smart cities than smaller cities with
less than 10 million inhabitants.
TITLE: Stakeholders’ views on ICT and sustainable development in an urban development project
AUTHOR(S): M. Granath, K. Axelsson
YEAR: 2014
193
SUMMARY: The aim of this paper is to make a critical analysis on the ICT visions and meanings that different
stakeholders have in an urban development project. The authors argue that understanding how ICT is
spoken by the different stakeholders in the planning phase of urban development makes it possible to
incorporate these visions and how they interoperate in the design and development process of urban areas.
HIGHLIGHTS: The paper highlights that: 1) there are different ICT visions and languages on a policy level and in practice.
At a policy level, ICT is spoken in terms of social and ecological sustainability, and in practice the economic
and ecological are the most important factors to have a sustainable development; 2) the above item
indicates that the stakeholders give different roles to ICT and, therefore, the discourse is not the same;
3) when the technology is taken for granted and black-boxed this conducts to naïve conceptions of what
characterizes ICT and how it can be used for different purposes and contexts; 4) there is a high risk that
smart cities initiatives only becomes an economic goal without concerns with the sustainability issue; 5)
the lack of discussion on the use of ICT in different contexts could result in counterproductive ICT solutions
that are not sustainable; 6) there is a need to have more discussions on how ICT could contribute for a more
sustainable urban development.
TITLE: Study on the Enlightenment from EU Smart City Evaluation System

AUTHOR(S): D. Ni, R. Liu
YEAR: 2014
SUMMARY: This paper proposes an evaluation system for medium-sized (100000-500000 population) EU smart cities.
HIGHLIGHTS: The paper highlights that: 1) the development level of smartness in EU cities is not balanced and has big
discrepancies; 2) to have a sustainable development, cities need smart mobility, smart people and quality of
life; 3) the level of development inside the EU cities is not the same in all of its regions.
TITLE: Sustainable development and resilience of communities - Indicators for city services and quality of life
AUTHOR(S): Technical Committee, 268
YEAR: 2013
VENUE:
SUMMARY: This document briefly describes the ISO international standard on city indicators (ISO 37120). The standard
provides indicators to measure the city performance to improve citizen’s quality of life and sustainability.
HIGHLIGHTS: The document highlights that: 1) indicators are quantitative, qualitative or descriptive measurements with a
set of definitions and methodologies; 2) the standard can be used any city, municipality or local government
to measure its performance in a comparable and comparable form, independently of its size, location
or level of development; 2) the standard also could help to guide policy, planning and management of
the city across all stakeholders. 3) some standard benefits - more effective governance and services, for
benchmarking and targets, help policy makers and city managers, learning tool, recognition in international
entities, a framework for sustainability planning, transparency and open data.
TITLE: Systematic problem formulation in action design research: The case of smart cities
AUTHOR(S): G. Maccani, B. Donnellan, M. Helfert
YEAR: 2014
194
SUMMARY: The research project present in this paper proposes a smart city maturity model, the project is being
conducted by Dublin city and Intel corporation.
The paper explores the research methodology used in this study, i.e. Action Design Research and explains
why it is suitable for their research. The paper also identifies what are the main factors that should be
taken into account in evaluation of the environmental and socioeconomic sustainability impact of ICTs
technologies in a city. In addition, it suggests the enabler factors and domains where ICT technologies
should be implemented. To structure these domains and categorise services grounded theory principles
have been used. The authors advocate that this research will help in the identification of stakeholders that
will and should contribute to the content design of the smart city maturity model.
HIGHLIGHTS: The paper highlights that: 1) their grounded theory principles reflect well the main concepts founded in
the literature review and in the smart cities initiatives that are been implemented around the world; 2) they
proposed an innovative smart city strategy, which allows the involvement of city stakeholders in the content
design of maturity model of smart cities.
TITLE: Technological Innovation and Complex Systems in Cities

AUTHOR(S): M. Dodgson, D. Gann
YEAR: 2011
SUMMARY: The paper explores how the emerging or “Innovations Technologies” (IvT) can be used to integrate the smart
systems and improve the decisions and stimulate consensus. A brief case study where IBM’s smart city
strategy based on instrumentation, interconnection and intelligence is present. The results show that the
emerging technologies can be very useful into the development of integrated systems, contributing this way
to effectively overcome the city challenges.
HIGHLIGHTS: The paper highlights that: 1) simulation, modelling, visualization and virtual reality can help create city
models, simulate the city decisions and build the necessary consensus for solving problems; 2) the massive
sensing, data collection and modelling can help better understand how the city works, improve the citizen
services and enhance environment; 3) these technologies could be explored to improve cities sustainability;
4) cities are digital labs with infinite varieties; there is a pressure in research to have more innovation in cities
and it should go beyond ICT; 5) additional research is needed in innovative processes related with complex
problems in cities.
TITLE: Technologies for reducing environmental load of next-generation smart cities

AUTHOR(S): T. Uzumaki
YEAR: 2014
SUMMARY: The paper presents an energy harvesting technology based on machine-to-machine (M2M) communication,
environmental management technologies and technologies for measuring the environment with the aim of
reduce environmental impact of future smart cities.
HIGHLIGHTS: The paper highlights that: 1) the technologies used in this work (M2M, environmental management
technologies, and environmental measurement technologies) are the main drivers of innovation; 2) the
deployment of a human intelligent society powered by ICT allows to create sustainable cities in terms of
environmental protection and economic growth.
TITLE: The BRIC, instrument of urban intelligence for the Brussels-Capital Region
AUTHOR(S): M. Feuillien, M. Van Vooren
YEAR: 2014
VENUE: 2014 Euro Med Telco Conference (EMTC)
195
SUMMARY: The paper addresses the strategy for the next five years of Brussels Informatics Centre (BRIC) to transform
Brussels in a smart city. The fundamental principles of their strategy is to guarantee the durability, efficiency
and innovation of the public administration services.
HIGHLIGHTS: The paper highlights that: 1) the digital agenda of Brussels started 20 years ago with incentives to digital
transition; 2) the challenges for the next five years are to give a better quality of life to its citizens, companies
and organizations; 3) failing this purpose is not an option because this could compromise the future of the
next generations.
TITLE: The Business Models and Information Architectures of Smart Cities

AUTHOR(S): G. Kuk, M. Janssen
YEAR: 2011
SUMMARY: This paper examines two case studies in the Netherlands. One case is focused on a business model through
the use of ICT for improving existing services and bring a new one. The other case study is focused on the
creation of an ICT infrastructure, which should serve as a platform to foster best business practices. They
conclude that the first case is faster in accumulating business value, giving rise to new services more quickly,
whereas the second is slower in bringing new services, is more resource-intensive, however, the services
over time are improved and sustainable.
HIGHLIGHTS: The paper highlights the following aspects: 1) governments adopt one strategy that goes beyond the
innovation on front- and back-ends; 2) new business models and supporting information architectures need
to be developed simultaneously with front- and back-ends innovations.
TITLE: The business requirements and technical fabric for the Smart City
AUTHOR(S): E. Smith, M. Ugolini, A. Neri
YEAR: 2014
VENUE: 2014 Euro Med Telco Conference (EMTC)
SUMMARY: This paper gives an overview on how cities are developed and how a city is characterized. The focus is
on what are the purposes of developing a smart city, its relation with business model and on its services,
sensors and networks. The paper makes an evaluation of the smart city’s enterprises and its evolution in the
UK and Italy.
HIGHLIGHTS: The paper highlights that: 1) the evolution of smart cities have been seen in the view of underlining
technologies, market research and academic; 2) although technologies are crucial, will be the market that
will determine how they should be deployed; 3) smart cities initiatives should be design with a long term
view of returns and well integrated partnerships and the benefits to citizens should be measured.
TITLE: The changing face of a city government: A case study of Philly311

AUTHOR(S): T. Nam, T. Pardo
YEAR: 2014
VENUE: Government Information Quarterly
SUMMARY: This paper describes a smart city initiative, a non-emergency contact program – Philly31 – that is part of
the City of Philadelphia strategy to become a smart city. The authors conducted interviews with responsible
of the Philadelphia City government to know how the above-mentioned program contributes to a more
efficient, effective, transparent, and collaborative city government.
HIGHLIGHTS: The paper highlights that: 1) in order to become smarter the city, governments should use the concept of
smart city in a strategic way, keep aware of the duality of introducing new technologies, mitigate possible
inter-organizational tension and conflicts, involve more citizens in neighbourhood issues; 2) the public
governance and its service delivery should be provided in a more efficient, effective, transparent, and
collaborative way; 3) strategies for making cities smarter should be developed.
196
TITLE: The city as living laboratory: A playground for the innovative development of smart city applications
AUTHOR(S): C. Veeckman, S. van der Graaf
YEAR: 2014
VENUE: 2014 International Conference on Engineering, Technology and Innovation (ICE)
SUMMARY: The paper makes an overview of four collaborative smart city initiatives in Europe in order to investigate
how citizens could be involved in the process of open innovation. The paper presents an analytical
framework on the innovation ecosystem and on the citizens’ capacities to get involved in the public
decision. The results showed that the process of designing public services could be done by both city and
citizens, if the right tools are provided and aligned with the capacities of the citizens.
HIGHLIGHTS: The paper highlights that: 1) the citizens with the right tools can have an active role in the evolution of their
cities; 2) living labs are important as intermediary of open innovation ecosystems; 3) there will be no smart
city without smart citizens.
TITLE: The Future Internet

AUTHOR(S): L. Srivastava, A. Vakali
YEAR: 2012
SUMMARY: This paper proposes a novel framework based on narrative-aware method to design smart city systems.
The framework takes into account an environment with Internet of Things installed and with a human
storytelling network always on.
HIGHLIGHTS: The paper highlights that: 1) the integration of sensors and social data could provide a more holistic view
and context-aware information for residents, visitors and authorities; 2) the framework produces qualitative
data based on sensors and human stories (e.g. social networks); 3) the narrative design offer by framework
benefit all city actors in a broad range of services; 4) holistic view of the framework allows the development
of smart cities with context-aware and user-centric services.
TITLE: The Future Internet

AUTHOR(S): H. Schaffers, N. Komminos, M. Pallot et al.
YEAR: 2011
SUMMARY: This paper discusses the concept of smart cities under the perspective of open environments and user driver
innovation. The smart city concept is explored as open environments with user-driven innovation processes
where future Internet services could be tested and validated.
HIGHLIGHTS: The paper highlights that: 1) the infrastructures for Internet services are key determinants of the welfare of
cities; 2) the infrastructure for education and innovation, between businesses, governments, and citizens,
fosters the innovation and quality of services; 2) the living labs are a powerful tools to view how user-driven
open innovation ecosystems could be organized; 3) test beds, living labs facilities, user communities,
technologies, know-how, data and innovation methods are common resource for research and innovation.
TITLE: The real-time city? Big data and smart urbanism

AUTHOR(S): GeoJournal
YEAR: 2013
VENUE: R. Kitchin
197
SUMMARY: This paper addresses the production of big data subject in smart cities. It gives some examples of cities
that are being instrumented with ICTs equipment to produce big data. The authors advocate that this data
could be used to make real-time analysis of city life in order to design new models of governance and more
efficient, sustainable, competitive, productive, open and transparent cities.
HIGHLIGHTS: The paper highlights that: 1) for citizens, big data could offer insights of city life, help in daily activities
and in decision-making process; 2) for governments, big data offer a more efficient city management and
regulation; 3) for corporations, big data offer business opportunities; 4) big data also raises several concerns,
namely technocratic governance, corporatisation, system vulnerabilities and ethical issues.
TITLE: The role of small cell technology in future Smart City applications
AUTHOR(S): A. Cimmino, T. Pecorella, R. Fantacci et al.
YEAR: 2014
VENUE: Transactions on Emerging Telecommunications Technologies
SUMMARY: This paper is focused on communications aspects of smart cities. In particular, it addresses the latest
developments in the 4G mobile technologies. The authors propose a network architectures for smart cities
based on small cells.
HIGHLIGHTS: The paper highlights that: 1) the technology challenges for future smart city are the machine-to-
machine communications, security, spectrum utilisation and the potential bottleneck of small cells in
the backhauling; 2) the urban areas are a perfect place to start with a new approach in the design of ICT
infrastructures and services; 3) with specific regulations it is possible to build a new generation of smart city
platforms; 4) the cloud infrastructure needs to be improved to deal with the future Internet composed by
people, content and things; 4) the role of small cells to provide more broadband to cities and at same time
can reduce the environmental impact; 5) the next LTE-A standard should include the small cells concept;
6) the integration of the different types of communication (M2M and P2M) represent a big challenge that
should be addressed in the future 4G standards.
TITLE: The Triple-Helix Model of Smart Cities: A Neo-Evolutionary Perspective

AUTHOR(S): L. Leydesdorff, M. Deakin
YEAR: 2011
SUMMARY: The work shows how the triple-helix model could be used to support the evolution of cities in innovation
process. It discusses that cities could be organized in three important dimensions: the intellectual capital of
universities, the wealth creation of industries, and the democratic local government of a city.
HIGHLIGHTS: The paper highlights that: 1) the intellectual capital of universities, the wealth creation of industries, and the
democratic local government of a city, are dynamics spaces of ubiquitous ICTs where the knowledge is the
key for innovations and therefore for the creation of smart cities.
TITLE: Toward a Smart Sustainable Development of Port Cities/Areas: The Role of the “Historic Urban
Landscape” Approach
AUTHOR(S): L. Girard
YEAR: 2013
VENUE: Sustainability
198
SUMMARY: This paper addresses the smart and sustainable development of port cities. The authors proposed the
adoption of the Historic Urban Lanscape (HUL) approach to make the transition towards a smart city model
that takes into the account the local characteristics and resources and not only the ICT.
HIGHLIGHTS: The paper highlights that: 1) port cities are rich in potential opportunities, present an increasing potential
growth and their landscape should be considered for smart development; 2) the present integrated smart
development model contributes to have a more ecological resilience urban areas; 3) the conservation of
urban cultural heritage contributes to stimulate the cultural identity and the sense of place; 4) creativity,
resilience and sustainability are the main principles of the HUL approach; 5) HUL could be an very useful
tool to implement smart sustainable development of port cities; 6) an assessment of the best practices for
smart cities implementations is fundamental to learn with the past lessons before the implementation of the
smart city project.
TITLE: Towards an effective framework for building smart cities: Lessons from Seoul and San Francisco
AUTHOR(S): J. Lee, M. Hancock, M. Hu
YEAR: 2013
VENUE: Technological Forecasting and Social Change
SUMMARY: This paper proposes a conceptual framework for smart city. The authors used this framework to analyse two
leading cases in US (San Francisco city) and Asia (Seoul Metropolitan city). The empirical results showed that
an effective and sustainable city is the result of the dynamism of the public and private sectors where the
coordination of their activities and resources is made through an open and innovative platform.
HIGHLIGHTS: The paper highlights that: 1) eight stylized facts for building an effective smart city were identified; 2)
the study confirms that the open data allows increase the development of new apps, but rises security
concerns; 2) there should be a balance between diverse service exploitation and intensive service
exploitation; 3) service exploitation typically needs many public funds, however it stimulates innovation in
products and services; 4) market-oriented partnerships provide a more sustainable development of cities. 5)
the top-down approach for implementing smart cities and a good publicity can help the adoption of smart
city plan at an early stage; 6) the bottom-up approach has an opposite result, but the citizens became more
engaged with smart city project; 7) citizen incentives to green initiatives help its adoption; 8) a centralized
governance and a comprehensive strategy allow a more effective coordination and control of smart city
project; 9) managers and policy makers should consider that each city has its own organizational culture,
therefore the adoption of smart city services could have different rhythms.
TITLE: Towards the development of quality of life indicators in the ‘digital’ city
AUTHOR(S): M. Craglia, L. Leontidou, G. Nuvolati et al.
YEAR: 2004
VENUE: Environment and Planning B: Planning and Design
SUMMARY: This paper makes a literature overview on quality of life indicators in digital cities. The authors argue that
new dimensions have to be added to build appropriate indicators for cities qualified as digital cities. The
aim of this work is to discuss how to define such suitable indicators, their development requisites, and
suggest some possible avenues to deal with these challenges.
HIGHLIGHTS: The paper highlights that: 1) some key theoretical and methodological subjects involved in the definition of
quality of life indicators were identified; 2) the proposed methodology to construct the indicators provides
a good reference point for policy makers that want to improve the quality of life in the cities; 3) we are far
away of having consensual definitions of indicators of quality of life or a common methodology to apply
them in order to have a fair comparison among cities.
TITLE: Unpacking a smart city model: The hegemony of ecological and information paradigms in urban space
AUTHOR(S): Marciano, Claudio
YEAR: 2013
VENUE: International Journal of Interdisciplinary Environmental Studies
199
SUMMARY: This paper addresses the role of the information as a way to connect and to create collective intelligence
to solve city problems. The authors advocate that an information infrastructure linked with citizens’ human
capital is capable to change the power between social systems. However, this means that is necessary to
deploy a platform able to link citizen, firms and public organizations around a common database to share
opinions and information.
HIGHLIGHTS: The paper highlights that: 1) social sciences define the smart city concept based on ICT innovation,
human capital and environmental sustainability; 2) the focus of the paper is on the role of information
and on environmental sustainability; 3) after being analysed the theories in terms of information and
ecology for smart cities, the authors lauched two basic functions - reduce the complexity and increase the
social interdependence; 4) a basic notion of smart city project is to create a platform that manages the
communication flows of all city systems.
TITLE: Using standards to enable the transformation to smarter cities

AUTHOR(S): J. Hogan, J. Meegan, R. Parmar et al.
YEAR: 2011
SUMMARY: This paper provides an overview of the current deployment of key standards for smart city systems and
shows how these standards are important, even critical, to the creation of city systems.
HIGHLIGHTS: The paper highlights that: 1) a set of standards must be interconnected to enable smart city operationally
and policy maker achieve their goals; 2) new standards must be created and some of the existing standards
must mature; 3) a clear motivation for standard-makers its required; 4) several changes in standards are
related with integration issues and historically the standards were made separately; 5) governmental policies
are the primary driving force for this change in standards; 6) new standards for inter-work between cities
are required; 7) the IT industry assumes also an important role in the adoption of standards to enforce the
smart city view in a reality.
TITLE: Will the real smart city please stand up?

AUTHOR(S): R. Hollands
YEAR: 2008
VENUE: City
SUMMARY: The paper criticises the way the label Smart City is used. The authors defend that we cannot label a city as
smart just because it has a sophisticated information technology infrastructure or makes a self-promotional
website.
HIGHLIGHTS: The paper highlights that: 1) to what extend the term smart city could be seen as a high-tech
entrepreneurial city and introduces to debate of smart cities the social justice element as a way to promote
more progressive, intelligent and inclusive cities.
200
B. Policy Literature Review

B.1. Reviewed Policy Papers
TITLE: Global Governance and Global Rules for Development in the Post-2015 Era
AUTHOR(S): DESA – UN
YEAR: 2014
VENUE: www.un.org/en/development/desa/policy/
SUMMARY: This document identifies approaches in order to development strategies and objectives for the post 2015
era for the Member States of United Nations.
HIGHLIGHTS: The document highlights that: 1) a global intergovernmental cooperation partnership is crucial for Member
States’ development; 2) the intergovernmental cooperation is also needed for global policy decisions, rules
and norms, in particular for multinational institutions; 3) it is necessary to strength global governance and
global rules to manage with the increasing interdependence among countries and to reduce inequalities; 4)
the existing global partnerships are not truly comprehensive; 5) the reforms of global governance and global
rules should follow five principles - Common but differentiated responsibilities and respective capacities,
Subsidiarity, Inclusiveness, transparency, accountability, Coherence and Responsible sovereignty; 6) The
probability of failing will remain high if global challenges continue to be approached from the narrow
national perspective.
TITLE: ANRE ’ s Initiatives for Establishing Smart Communities Definition of Smart Communities
AUTHOR(S): Division, Policy Planning, Energy Conservation and Renewable Energy Department- Japan
YEAR: 2014
VENUE: www.meti.go.jp
SUMMARY: This document was produced by the ANRE(Agency for Natural Resources and Energy) Japanese agency and
presents the policy actions for establishing smart communities.
HIGHLIGHTS: Some of the most important policy actions in Japan: 1) Ohira Village: an organization is deploying a smart
community project in which it uses plants as core facilities and supplies electricity and heat to other
entities located in an industrial complex. It plans to supply power to the areas surrounding the Ohira Village
Office in case of an emergency. 2) Miyako City: a project for renewable energy produced by biomass power
plants using rich forest resources in the region, and by mega solar power plants which are scheduled to be
introduced in the region.
201
TITLE: Smart cities ISO’s challenge

AUTHOR(S): ISO Focus+
YEAR: 2013
VENUE: The Magazine of the International Organization for Standardization – Volume 4, nº1, January 2013
SUMMARY: This special edition on smart cities addresses the main challenges of cities today and how ISO standards
provide a support to improve city living.
HIGHLIGHTS: This edition highlights that: 1) International standards aid to develop smart cities more energy efficient,
safety, sustainable and more reliable and effective transports while in simultaneous they can reduce
pollution and wastes; 2) it is necessary to anticipate and assess smart city project sustainability (ISO 37120);
3) A priority should be to build a common language for all stakeholders (ISO 37101).
TITLE: EU-China Smart and Green City Cooperation “ Comparative Study of Smart Cities in Europe and China
AUTHOR(S): Ministry of Industry and Information Technology ( MIIT ) DG CNECT , EU Commission with China Academy of
Telecommunications Research (CATR)
YEAR: 2014
VENUE: White Paper – www.euchina-ict.eu
SUMMARY: This report shows the findings of a study of 15 Chinese and 15 European pilot smart cities, explores the
smart city trends and developments in China and Europe. An assessment framework has been used to
collect the information of smart city pilots. This assessment framework developed to make the comparative
study could be used also as an internal tool for cities assessing their smart city status. EU-China smart city
initiatives: EU-China Urbanisation Partnership and the EU-China Mayors Forum, EU-China Environmental
Governance Programme, EU-China Sustainable Urbanisation Park, URBACHINA and EC-Link.
In China, the Ministry of Industry and Information Technology (MIIT), the National Development and
Reform Commission (NDRC), MOHURD and other departments have introduced the relevant regulations
to standardize smart city development, such as, 12th Five-year Plan for the Development of Information
Security Industry, 12th Five-year Plan for the Development of Internet of Things
and 12th Five-year Plan for the Development of E-commerce.
NDRC and MIIT, together with the Ministry of Science and Technology, the Ministry of Public Security, the
Ministry of Finance, the Ministry of Land and Resources, MOHURD and the Ministry of Transport, are studying
to draft Guiding Opinions on Promoting the Healthy Development of Smart Cities (hereinafter referred to
as “Opinions”), which is to be submitted to the State Council for promulgation. The Opinions will clearly
propose the ideas, principles, main objectives and development priorities for smart city development in
China in order to unify thinking, build consensus and gather forces to strengthen guidance for smart city
development practice throughout China.
TITLE: Compendium of innovative e-government practices volume III

AUTHOR(S): United Nations. Dept. of Economic and Social Affairs.
YEAR: 2010
VENUE: Journal Economic & Social Affairs
SUMMARY: This document explores how e-government applications can help to reduce the implementation costs of
new systems. The compendium makes a compilation of e-government case studies. The 110 use cases are
organized by regions: Africa, Asia and Pacific, Europe, North America, Latin America and Caribbean, Arab
countries and they present 500 innovative practices over 100 countries.
HIGHLIGHTS: The compendium highlights the following innovative practices: 1) citizens service delivery, e-participation,
information access, e-health, information sharing/access, crisis management, e-accounting, e-commerce,
e-customs, e-petitioning, e-voting, e-education, e-justice, e-procurement, e-taxation, e-inclusion,
e-environment, gender equality, government portal, sustainable development, open government data.
TITLE: Mapping Smart Cities in the EU
202
AUTHOR(S): Manville, Catriona Cochrane, Gavin Cave, Jonathan Millard, Jeremy Pederson, Jimmy Kevin Thaarup,
Rasmus Kåre Liebe, Andrea Wissner, Matthias Massink, Roel Kotterink, Bas
YEAR: 2014
VENUE: Report - www.europarl.europa.eu
SUMMARY: This report provides an overview on smart cities in the European Union (EU) and makes an analysis of the
Europe 2020 smart city initiatives.
HIGHLIGHTS: The report highlights that: 1) Most Smart City initiatives are still in the early phases of development, but
the larger cities tend to be the most mature (with at least one fully launched or implemented initiative);
2) The most common of the six characteristics defined in Chapter 2 are those associated with pan-
European public goods problems – Smart Environment and Smart Mobility, present in 33% and 21% of
initiatives respectively. Each of the other four characteristics (governance, economy, people and living) is
addressed in approximately 10% of the Smart Cities, reflecting specific local strengths or weaknesses; 3)
Some characteristics are likely to be found in combination with others, such as Smart People and Smart
Living. 4) The objectives of the Smart City initiatives are generally aligned with those of city innovation
and development strategies and the overarching Europe 2020 targets. 5) The characteristics of Smart City
initiatives also reflect the actual situation of the city or country. 6) The match among different objective
levels (Europe 2020, Smart City strategies and specific Smart City initiatives) is only approximate, indicating
that Europe 2020 serves to stimulate and harmonize local action, but that other factors give each Smart
City a unique flavor. 7) Most initiatives aim to contribute towards smart, sustainable and inclusive growth.
Environmental issues and green solutions appear to be the principal concern; nearly 50% of sampled
initiatives address environmental problems through improved energy efficiency in buildings or smarter
city transportation options; 8) Smart City initiatives can be considered a useful vehicle for cities to achieve
their Europe 2020 targets; 9) many Smart City initiatives, especially those that span multiple countries, are
funded by the EU; 10) All the initiatives involved some degree of participation by government, private sector
entities and civil society, but their roles and influence differed. 11) The objectives of the Smart City initiatives
are generally aligned with those of the city innovation and development strategies, as well as with the
overarching Europe 2020 targets. 12) Public authorities at all levels should consider ways to use demand-
side measures to stimulate demand for city-based ‘smart solutions’; 13) Designers of Smart City strategies
and initiatives should ensure that they are based on explicit, specific, measurable, achievable, realistic,
and time-dependent (SMART) objectives, clearly aligned to city development and innovation plans and (as
need dictates) to Europe 2020 targets; 14) Eight generic smart city solutions that contribute to Europe 2020
target: Smart cycling plans, Integrated multimodal transport, Smart Traffic flow system, Smart building
technology and management, Smart City lighting, Smart open services platforms, Single access points for
government services, Local integrated sustainability initiatives.
TITLE: Smart Cities as Sustainable Innovation Actors - Insights from and for Portugal
AUTHOR(S): Away, Take
YEAR: 2014
VENUE: www.casi2020.eu
based cities can allow the development of technology resources, search, experimentation, market
information and have societal legitimation.
203
B.2. Conceptual Maps

B.2.1. Smart City Map
The need for coordination and coupling Nº 7
New data systems and integration Nº 7
Social Development Governance in smart cities Nº 7
Economic New methods for design and planning Nº 7
Sustainability Dimensions Nº 295 Participation and online communications Nº 7
Environmental
Multi-sustainability Technological Cultural Social Environmental
Mobile and line phones
Satellite TVs
Computer Networks
Typologies of city services Nº 176
Electronic commerce
Technology - ICT
Internet services
The World Wide Web initiated in 1990s
open source software
An increase in communication bandwidth, wider coverage with broadband connections, and the
web 2.0 Technology waves Nº 70 development of Content Management Systems
Technological trends Nº 168
Geoinformatics By 2009 the turn to embedded systems and wireless networks marked a new set of technologies for
Ubiquitous technologies creating the digital space of cities
Case Studies Nº 5
Technology view
Systems view Strategic view Nº 153
Strategic view
Policy
Technology (infrastructures of hardware and software)

Governance
People (creativity, diversity, education) Core factors Nº 106 Utilization of networked infrastructure to improve economic and political efficiency and enable social, cultural, and
Institutions (governance and policy urban development Nº 1
Underlying emphasis on business-led urban development Nº 1
Characteristics Nº3 A strong focus on the aim of achieving the social inclusion of various urban residents in public services
Policy changes
A stress on the crucial role of high-tech and creative industries in long-run urban growth
limited capital
Profound attention to the role of social and relational capital in urban development
piecemeal funding structures Smart City Barriers to enter Nº 34
Finally, social and environmental sustainability as a major strategic component of smart cities.
political uncertainties
Technological barriers The development of new cities badging themselves as smart Nº 7
The development of older cities regenerating themselves as smart Nº 7
Triple-Helix Model The development of science parks, tech cities, and technopoles focused on high technologies
Models Drivers
Tags: the university-industry-government dynamic to work as a meta-stabilizing mechanism and reflexive layer in the reinvention of cities The development of urban services using contemporary ICT Nº 7
The use of ICT to develop new urban intelligence functions Nº 7
The development of online and mobile forms of participation Nº 7
Urbanization
economic growth Health Nº 8
Trends Nº 2
Technological progress Inclusion Nº 8
Innovation
Environmental sustainability Environment Nº 8
Business Nº 8
Testbeds
To Relate the Infrastructure of Smart Cities to their Operational Functioning and Planning Through Management, Control
Living labs facilities
and Optimisation. Nº 7
user communities
Common resources for research and innovation Nº 8 To Explore the Notion of the City as a Laboratory for Innovation Nº 7
Technologies and Know How
Challenges To Provide Portfolios of Urban Simulation which Inform Future Designs Nº 7
Data
To Develop Technologies that Ensure Equity, Fairness and Realise a Better Quality of City Life Nº 7
Innovation methods
To Develop Technologies that Ensure Widespread Participation Nº 7
To Ensure and Enhance Mobility for Urban Populations Nº 7
Twitter
london oyster card data A city to be smart must have investments in human and social capital and traditional (transport) and modern (ICT) communication
Portals for open data Tools to measure Smart cities infrastructure fuel sustainable economic growth and a high quality of life, with a wise management of natural resources, through
participatory governance. Nº 3
MATSim and simulacra
A smart city or region, defined in this paper, is one that capitalizes on the opportunities presented by Information and Communication
GPS tracks, for instance M-Atlas
Technology (ICT) in promoting its prosperity and influence. Nº 5
Define as a city in which ICT is merged with traditional infrastructures, coordinated and integrated using new digital technologies.
A New Understanding of Urban Problems Nº 7 Nº 7 smart city emerged during the last decade as a fusion of
Effective and Feasible Ways to Coordinate Urban Technologies. Nº 7
Smart Cities ideas about how information and communications technologies might improve the functioning of cities, enhancing their efficiency,
Models and Methods for Using Urban Data across Spatial and Temporal Scales Nº 7 improving their competitiveness, and providing new ways in which problems of poverty, social deprivation, and poor environment
might be addressed Nº 7
Developing New Technologies for Communication and Dissemination Nº 7 Benefits The term smart city in fact has many faces [40]. Intelligent cities, virtual cities, digital cities, information cities are all perspectives on
New Forms of Urban Governance and Organisation Nº 7 the idea that ICT is central to the operation of the future city [1]. Nº 7
Defining Critical Problems Relating to Cities, Transport, and Energy Nº 7 High-tech urban entrepreneurialism Nº 1
Risk, Uncertainty and Hazard in the Smart City Nº 7
“.. .territories with a high capacity for learning and innovation, which is built in to the creativity of their population, their institutions of
knowledge production, and their digital infrastructure for communication.” Nº1 2
the smart city-concept is in fact a more user-centered evolution of the other city-concepts which seem to be more technological
Stakeholders Definitions deterministic in nature Nº 23
A “Smart City” is intended as an urban environment which, supported by pervasive ICT systems, is able to offer advanced and
innovative services to citizens in order to improve the overall quality of their life Nº 44
Paradigm shift for it may represent a once-for-all transition from a world based in energy and materials to one based on information. Nº7 Values term “smart city” as a generic term to describe IT- based innovative urban ecosystems.
According to Komninos (2006, p. 6), smart cities can be defined as ‘‘territories with high capacity for learning and innovation, which is
built-in the creativity of their population, their institutions of knowledge creation, and their digital infrastructure for communication
and knowledge management’ Nº 58
FuturICT project approach Nº 7 Approaches smart cities has emerged during the last few years to describe how investments in human and social capital and modern ICT
infrastructure and e-services fuel sustainable growth and quality of life, enabled by a wise management of natural resources and
through participative government [2]. Nº 70
Creative class Nº 3 A city which has certain smart ability to deal with a city’s problems and provides citizens with a better living environment through
intelligent accumulation and analysis of different kinds of data from the city’s routine operation based on advanced information
The quality of and dedicated attention to the urban environment Nº 3
Urban Health factors technologies Nº 212
The level of education Nº 3
Nº 220
Accessibility to and use of ICTs for public administration Nº 3
A region may be defined as smart when it focuses its efforts on the development of human and social capital, on transportation, on
information and communication technologies (ICT), on an appropriate management of natural resources and on the promotion of
participatory governance Nº 433
FuturICTs smart cities programme Nº7 Frameworks
Multimodal Accessibility Nº 3
Negative effects of ICT Nº 1 Living Lab Nº 8
Social Polarization and Inequality Nº 1 Digital divide Ubiquitous City - u-city Nº 11
Spatial fix Nº 1 Social Capital Nº 12
Public-private partnerships Nº 1 Shortcomings and Contraditions communities of practice CoP Nº 12
At the same time, cities will never be entirely automated and in this transition period, and maybe forever, Crowdsensing
we need to grapple with existing non-automated, non-digital technologies and enable these to merge and In a crowdsensing environment, people or their mobile devices act as both sensors that collect urban data and actuators that take actions
co-exist in an integrated fashion with the digital. Nº 7 in the city, possibly upon request
crowdsourcing Nº 23
In a country context where resources are limited, this management of resources and information
a group, can be smarter than its smartest member, in the right circumstances
becomes so much more important Nº5
collective intelligence
Economic development, policy priorities and technological development will most certainly
determine the capacity of Municipalities to incorporate ICTs into governance processes Nº5 Developing Countries Collective intelligence refers to the intelligent decisions which are made when individuals, actually do combine their knowledge, contrary
to the wisdom of crowds
Cultural and social make-up of its constituents and capacity that exists in terms of skills and
smart-citizen
literacy, would most certainly impact also Nº5
Is an important stakeholder and contributor to the development of smart cities
Nº5 argues if the above factors are not considered e-governance initiatives will be ineffective
virtual organization set up to manage the learning needs and knowledge requirements of a technological platform
See Also: Context: policy, economy, technology / Human Capital: Culture, Societal make-up, Capacity Sensing and measuring Nº 7 Historic Urban Landscape Nº 54
The Historic Urban landscape (HUL) approach becomes the guarantee that the transition toward the smart city development model
Movement and networks Nº 7
is based on specific local cultural resources, and not only on technological innovations. In other words, the eco-town/eco-city strategy
Travel behaviour Nº 7 becomes culture-led
Land use and transport Nº 7 Concepts smart city applications Nº 70 Subtopic 1
Urban markets and exchange Nº 7 Elements Smart applications are defined here as pieces of software (such as apps) that empower a group of actors (city, citizens) to
collaboratively address city challenges in more efficient and intelligent (smart) ways, community
Firms and organizations Nº 7
U-City Nº 90
Communities and networks Nº 7
Blended with ecological notions
Future Internet testbeds Nº 8
non-place Nº 265
Living Labs Nº 8
and identity, and identity play significant roles in understanding the meaning of the place, as opposed to the anthropological idea of
“place, memory, non-place as a place without history” where history
Floating Topic urban digital narrative Nº 272

Risks if sensor data is then combined with the many layers of human observation and perception (human storytelling), more holistic “urban
digital narrative”, what results is a richer
Learning city Nº 292
A Learning City is one with plans and strategies to encourage personal growth, social cohesion and sustainable wealth-creation through
the development of the human potential of all its citizens and working partnerships between all its organisations
Eco-tech Nº 295
Eco-tech is defined as technological equipment and tool that works with alternative energy resources in the world
Smart city-regionalism Nº 67
A derived concept from the principles of Smart Growth and New Regionalism, as a policy-shaping mechanism and analytical framework
Digital wisdom City Nº 333

Digital wisdom City, low resource the consumption as the goal, should be an information networking as the foundation, the life of
intelligent city people, the production
A methodology, a model for organizing specific innovation programmes and innovations projects and conducting innovation experiments
Maturity
Is a smart city in which physical infrastructure instrumented with various sensors, such as power grids nd oil pipelines, and mobile objects, such humans and vehicles are connected through ICT. Where people and objects are intimately connected.
“a network; a cluster of norms, rules, values, and expectations; and sanctions.” Here communities form networks and co-operate with one another in accordance with a set of norms, rules, values, and expectations that link members of the community, bridging the divisions that exist in civic society
204
B.2.2. Smart City Dimensions

Innovative spirit
Entrepreneurship
Economic image&trademarks
Productivity Smart economy Nº3 Attractivity of natural resources
Flexibility of labour market Pollution
International embeddedness Smart environment Nº3
environmental protection
Ability to transform Sustainable resource management
Participation in decision-making Cultural facilities

Public and social services Health conditions
Smart governance Nº3
Transparent governance Individual safety
Political strategies & perspectives Housing quality
Smart living Nº3
Smart City dimensions Education facilities
Local accessibility Touristic attractivity
(Inter)-National acessibility Social cohesion
Availability of ICT infrastructure
Smart mobility Nº3
Sustainable, innovative and safe transport systems Level of qualification
Affinity to life long learning
Theories of regional competitiveness Social and ethnic plurality
Transport and ICT economies Smart people Nº3 Flexibility
Natural resources Creativity
Human and social capital
Dimensions are based on: Cosmopolitanism/Open-mindedness
Quality of life Participation in public life
Participation of society member in cities
B.2.3. Digital City Map
Resource availability, capacity, and institutional willingness determine how

ICTs respond to and contribute to these trends.
Digital city concept has been defined as a means of creatively integrating

telecommunications into urban policy and planning practices, in order to develop Definition
more inclusive and sustainable urban futures Nº 147
General overview of the methodoly development Should stimulate democracy by allowing the residents
Stage1. Development of Holistic Framework Digital Government Nº 4
have active political roles as a voter and citizen
Development Methodology Nº25
Stage 2. Development of methodoly
Government Information
City operations efficiencies Community Information
citizen satisfaction Dimensions to measures web sites orientation Interaction
economic development
Benefits Service
gapping the digital divide Digital City Municipality Nº 4 Democracy
An increasingly development role for local government

Creating a promotional identity for a city Voter
Networks and collaboration between city governments Resident Roles Citizen
Consultation and participation with communities, associated
Trends on local management: Nº 5 Client (his role in municipal administration)
with greater transparency of decision making
“joined-up” local government, integration across departments
Where local government matters are conducted in cyberspace Nº 4
More strategic focus for local government that manages change
Refers to the ability of government agencies to interact with the public on-line in
and fluctuation more effectivel
the delivery of services and in fulfilling their pre-designated mandates. Nº 5
E-Government
The World Bank defines e-governance as “the use by government agencies of
information technologies that have the ability to transform relationships with
citizens, businesses, and other arms of government” (in Steins, 2002: 18)
Reduce the resident to a consumer or client of
Electronic Government Shop Nº 4
the services of the municipalities
B.2.4. Intelligent City Map

the application of awide range of electronic and digital technologies to communities and cities
the use of information technologies to transform life and work within a region
The embedding of such ICTs in the city
Components Nº 12
the territorialization of such practices in a way that brings ICTs and people
together so as to enhance the innovation, learning, knowledge, and problem - solving that the
technologies offer
Intelligent City
Intelligent cities are typically described as the collection of intelligent buildings, shared car and
cycle mobility schemes, and various interactive information systems for municipal and privately
Definitions
supplied services and governance, and often linked to the development systems for the
‘innovation economy’ Nº 128
205
B.2.5. Urban Development Map

City policies to stimulate innovation
Business and urban development Policies
Innovative procurement Urban development
Priorities Essential infrastructures
Business creation
City policy actores

Citizen platforms Actors City and Urban Development Nº 8
Business associations
Urban policy framework

Organisational assets
Resources
Urban development Development plans
Essential infrastructures Priorities
Business creation
206
C. Case Study Development

C.1. Smart City Initiatives
ID CITY COUNTRY DESCRIPTION REFERENCES
1 Aarhus Denmark Smart Aarhus is a new mindset developed in http://www.smartaarhus.eu/
order to create sustainable urban innovation
and growth. Smart Aarhus wants to be an
internationally leading, Scandinavian model for
urban development based on partnerships.
2 Abu Dhabi United Arab The project mission is to advance the clean http://www.masdar.ae/
Emirates energy industry in Abu Dhabi and around the
world and to be a catalyst for the economic
diversification of the Emirate.
3 Amsterdam Holland Amsterdam created a partnership between http://amsterdamsmartcity.com/
businesses, authorities, NGOs and citizens to
develop the Amsterdam Smart City (ASC). ASC
has several projects, which are organized in eight
domains: smart mobility, smart living, smart
society, smart areas, smart economy, Big and
Open Data, Infrastructure, and Living Labs. The
selected case study is the IJburg Living Lab.
4 Antwerp Belgium Blue Gate Antwerp is one of the most important http://www.bluegateantwerp.eu/en/
economic projects in the region and will initially partners
generate 1,500 to 2,000 jobs. While sustainability (Manville et al. 2014)
is the keyword in the Blue Gate Antwerp project,
eco-effectiveness is the guiding principle. The
principle entails closing cycles: no waste, and
maximum reuse of water, materials and energy.
New and innovative concepts in that field will
provide a unique location for green companies.
5 Appolonia Ghana Appolonia - City of light is a plan to build a http://www.appolonia.com.gh/
new urban area for housing, retail, logistics and about-us/city-of-light/
manufacturing, within a plan framework designed
to meet the specific needs of the local area.
207

6 Arlington US The e-Government Master Plan is a partnership http://arlingtonva.s3.amazonaws.
County with a venture capital firm to foster the creation com/wp-content/uploads/
of a vibrant ecosystem for national security sites/6/2014/01/DTS_
technologies and ambitious redevelopment plan EGovernmentMasterFullVersion.pdf
for Crystal City to house 26,000 new residents and
attract 56,000 jobs in the kind of walkable, mixed-
use neighborhoods.
7 Atlanta US Atlanta is considered a reference hub for mobility http://www.metroatlantachamber.
innovations. The Metro Atlanta Chamber (MAC) com/news/items/2014/10/06/gsma-
Mobility Task Force was honored with a Smart City honors-metro-atlanta-chamber-
Initiative Award during the first-ever GSMA Mobile mobility-task-force-with-smart-city-
360-North America Conference in Atlanta. GSMA is initiative-award
the organization that represents mobile operators
worldwide.
8 Bangalore India Bangalore is developing in collaboration with http://gadgets.ndtv.com/internet/
CISCO a pilot project to provide smart parking, news/cisco-to-transform-bangalores-
smart CCTV surveillance, smart street lighting, electronics-city-into-a-smart-
smart water management and community city-551864; http://www.cisco.com/
messaging. web/IN/about/files/cisco_smart_city.
pdf; http://newsroom.cisco.com/
press-release-content?type=webc
ontent&articleId=1492392; http://
indiansmartcities.in/site/index.aspx
9 Barcelona Spain Barcelona is always very well placed in all smart http://smartcity.bcn.cat/en
city rankings. Currently, it has several innovative
solutions for smart city services to manage city
resources and improve citizens’ quality of life. An
interesting initiative is the sustainable Barcelona
Map. Sustainable Barcelona Map is a virtual
interactive map linked to the Open Green Map. It
is also a social network for smartphones, which
includes socio-environmental initiatives relevant
to the city.
10 Beaufort US The Beaufort case study illustrates how the digital (Walters 2011)
town hall can be used to embed place-based
planning information and design codes into the
town’s e-governance structure.
11 Belfast Ireland The city’s vision is a city where ICTs and https://connect.innovateuk.org/
intelligence are used to create smart, sustainable documents/3130726/3794125/
cities with high quality levels for living and Feasibility+Study+-
working. +Belfast+City+Council.pdf/02a5ef0a-
b06a-4163-9271-91408eb94b7d
12 Berlin Germany In the European Green City Index, Berlin is number http://www.berlin-partner.de/
1 in the buildings category and number 3 in the fileadmin/user_upload/01_
Water Management category. The capital is at the chefredaktion/02_pdf/publikationen/
top of the Federal State Mobility Index when it Smart_City_A4-Folder_e_web.pdf
comes to environmental protection and land use,
and holds second place in the overall ranking.
Some Berlin’s smart initiatives include city open
data and city electro-mobility.
208

13 Bilbao Spain Strategic Plan for the Revitalization of http://www.bm30.es/homeage_
Metropolitan Bilbao. The Strategic Plan envisions uk.html
an “intelligent and integrated” urban growth (Manville et al. 2014)
where economic, social and environmental
concerns must be carefully balanced.
14 Bletchley UK Bletchley was considered as the first intelligent http://www.urenio.org/2015/01/22/
city realized with the purpose of benefitting from smart-city-strategy-bletchley-
knowledge and information flow in the context of park-uk/
spatial intelligence proximity (Komninos 2011). (Komninos 2011)
Therefore, it is an interesting case of an intelligent
community that could facilitate and empower the
smart city implementation process.
15 Bogotá Colombia Bogotá has launched in the spring of 2011 a http://www.huffingtonpost.com/don-
process to engage the population of the city to tapscott/the-heartbeat-of-bogota-
reinvent Itself for the digital age. As a result of this e_b_1222247.html
activity, the public developed and delivered to
the mayoralty candidates five proposals, which
they requested to be included in the new mayor’s
agenda.
16 Bornholm Denmark The smart city plan has four cornerstones: http://brightgreenisland.com/
Sustainable Business, Good Life, Green
Technology and Nature Destination.
17 Brisbane Australia CitySmart is an agency to promote the http://www.citysmart.com.au/
sustainability of Brisbane city through innovative (Odendaal 2003)
projects that help cut the city’s carbon footprint
and also potentiate economic opportunities.
Some project examples are a District Cooling
System, Electric Vehicles charging stations,
“EzyGreen” - for saving energy at home, and “Watt
Savers” for small business.
18 Brussels Belgium The smart city strategy tries to respond to http://bric.brussels/en/about-the-
challenging issues for the development of the bric/smart-brussels-a-smart-city-
region: a connected region, a sustainable region, strategy-for-the-brussels-capital-
an open region, and a safe Region. region
19 Buenos Argentina Buenos Aires, through its participation in the http://smartcitiescouncil.com/
Aires Microsoft CityNext initiative, is developing resources/buenos-aires-uses-it-
innovative solutions, like city mobility and solutions-and-programs-support-
incidents registration, to modernize the city. government-citizens-youth
20 Busan Korea To promote Busan City’s status in the http://english.busan.go.kr/SubPage.

international community, the city government do?pageid=sub020504
developed a strategic plan to become a
Ubiquitous-City (U-City).
21 Changsha China The “Digital Changsha” Smart City project’s http://en.changsha.gov.cn/news/
paradigm is “the man living in balance with Local/201404/t20140420_558626.
nature”. Therefore, pedestrian planning, cluster html
zoning and garden integration, all are part of the
smart city vision.
22 Changwon Korea The Changwon city won the United Nations Award http://unpan3.un.org/unpsa/
of the Best Neighborhood Project. It was the first Public_NominationProfilev2014.
citizen-led local government project in South aspx?id=2351
Korea
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23 Chicago USA Chicago has a civic organization called Smart http://www.
Chicago devoted for improving citizens’ lives in smartchicagocollaborative.org/
the city through technology.
24 Cologne Germany Main smart city sectors include: Energy, Transport http://www.smartcity-cologne.de
and Mobility, and ICT. Cologne has many ongoing (Manville et al. 2014)
smart city projects such as, “Klima Strasse”, Ship-
to-Grid and Smart Metering.
25 Copenhagen Denmark The city goal is to promote sustainable https://stateofgreen.com/en/profiles/
development for the city. Some sustainable city-of-copenhagen
integrated solutions include: 1) transport and
cycling, 2) clean harbor and 3) reduce wastes.
26 Coventry UK Coventry becomes a Living Lab and a member of http://citylabcoventry.org/home.
the European Network of Living Lab. The initiative asp?slevel=0z0&parent_id=1
contributed to identify Coventry as an active city
in the Smart City domain.
27 Curitiba Brazil Curitiba designed a Master Plan for the growth of http://depts.washington.
the city. The plan includes connective corridors, edu/open2100/Resources/1_
large parks, neighborhood parks and social OpenSpaceSystems/Open_Space_
spaces. Systems/Curitiba%20Case%20Study.
pdf
28 Cyberjaya Malaysia Malaysia is building a future intelligent city (Yusof and van Loon 2012)
named Cyberjaya. The city dream encompasses http://www.rvo.nl/sites/default/files/
constructing working and living spaces for ICT Smart%20Cities%20Malaysia.pdf
professionals and experts from all over the world. http://2050.nies.go.jp/report/file/
lcs_asialocal/cyberjaya.pdf
http://www.theantdaily.com/Main/
Malaysia-s-first-intelligent-city-finally-
taking-flight
http://www.urenio.org/2015/02/09/
smart-city-strategy-cyberjaya-
malaysia/ http://www.mia.
org.my/new/downloads/
circularsandresources/budget/2012/
b19.pdf
29 Dongtan China The eco-city of Dongtan is a planned city for the http://www.dac.dk/en/dac-cities/
island of Chongming in Shanghai. It envisions a sustainable-cities/all-cases/energy/
sustainable design and urban planning, including dongtan-the-worlds-first-large-scale-
an entirely self-sufficient energy system. eco-city/
30 Dubai United Arab Dubai Smart Government is a pioneering initiative http://www.dubai.ae/en/
Emirates in the region to provide government online AboutDubaieGovernment/Pages/
services across the spectrum of corporate and default.aspx
community life in the Emirate.
31 Dublin Ireland Digital Dublin is the city’s Policy and Practice http://digitaldublin.ie
initiative that identifies, map, benchmark and set (Maccani, Donnellan, and Helfert
targets for the development of a Dublin that is 2014)and is focused on the
innovative, and uses digital tools and solutions development of a Smart City
effectively, efficiently and assists to drive the maturity model. This paper focuses
economy of the city. The smart city plan is being on the research methodology that is
created with the idea - “everywhere digitally being used for this study, i.e. Action
connected and sustainable city, from home to Design Research (Sein et al. 2011
workplace, from streetscape to public park and
from healthcare to education”
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32 Durban South Africa Durban has a long-term smart city plan, called
Imagine Durban. The plan pursues the following http://www.imaginedurban.org/
objectives: 1) creating a safe city; 2) promoting Pages/Longtermplan.aspx
an accessible city; 3) creating a prosperous (Odendaal 2003)
city where all enjoy sustainable livelihoods; 4)
celebrating cultural diversity, arts and heritage; 5)
ensuring a more environmentally sustainable city;
and 6) fostering a caring and empowering city.
33 Edinburgh Scotland The City of Edinburgh Council’s Customer Services http://www.smartcities.info/
Strategy fulfills the vision of smart cities. A number edinburgh
of projects are being conducted including the http://www.edinburgh.gov.uk
Smart Cities pilots to deliver customer services
defined in the strategy and improve the council’s
services.
34 Eko Atlantic Nigeria Expects to be the new financial epicenter of http://www.ekoatlantic.com/
west Africa by the year 2020. The vision aims
to transform land lost to the sea into city land.
The project has two major environmental goals,
reversing coastal erosion and relieving some of
the pressure on land in Lagos.
35 Enschede Netherlands City of Enschede treats road users as VIPs. VIP http://imtech.com/EN/traffic-infra/
means “Vehicle Inductive Profile”. Every detected Traffic-Infra-Newsroom/Divisie-
vehicle leaves a unique mass-induction profile, Imtech-Traffic-Infra-Homepage-
comparable to a DNA profile or fingerprint. The Newsroom-Highlights/City-of-
objective is to improve the mobility in the city. Enschede-treats-road-users-as-VIPs.
html
36 Florence Italy Florence won the title of ‘Smart City’ from the http://firenzesmartcity.org/; http://
Milan-based Information and Communication www.envirofi.eu/Portals/89/Docs/
Technology Fair, SMAU, for its work to increase Project/Presentations/130306_
the city’s social infrastructure and make data and Dublin/Vannuccini-Opendata_in_
information more accessible to the public. city_of_Florence.pdf
37 Gothenburg Sweden The CELSIUS project in the city of Gothenburg http://celsiuscity.eu/
looks for creating an intelligent heating system (Manville et al. 2014)
covering all houses and buildings. The objective
is to have resource efficient heat and cooling
systems.
38 Guadalajara Mexico The Ciudad Creativa Digital (CCD) project aims http://ccdguadalajara.com/
to create an environment capable of generating
knowledge, enhancing quality of life, fostering
talent and innovative ideas through the intensive
use of new technologies, in the Guadalajara city.
39 Gujarat India Gujarat International Finance Tec-City (GIFT) http://giftgujarat.in/
intends to be major financial center of India http://www.ibtimes.co.uk/indias-
by providing integrated townships, a special first-smart-city-takes-shape-western-
economic zone and an international airport. state-gujarat-1496654
40 Gwangju Korea Gwangiu implemented a smart power grid system. (Heo et al. 2014)
41 Haluza Israel Haluza is the first smart city of Israel, the vision http://www.haluzasmartcity.org/
is to have a sustainable society at social and smartcityen
environmental levels powered by science and
technology.
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42 Hamburg Germany Hamburg has a global reputation as a green http://www.cisco.com/
city. A major initiative was to evolve its port, web/tomorrow-starts-
Germany’s largest, into a “smart port” that uses here/cars/hamburg/index.
a computerized traffic management system to html?CAMPAIGN=Internet+of+Everyt_8
reduce gridlock. Data about emissions would be
collected and analyzed to assist with pollution
control.
43 Helsinki Finland The city is testing smart city services - Living Lab. http://www.forumvirium.fi/en/
The goal is to be a leading testing environment for project-areas/smart-city;
smart city services.
44 Ho Chi Minh Vietnam In September of 2012, the Vietnam government http://tuoitrenews.vn/
launched the National Green Growth Strategy. The business/26473/lotte-japanese-
strategy aims to achieve a low carbon emissions partners-to-develop-2bn-eco-smart-
and to enrich natural capital, these factors will city-in-vietnam
be the drivers to have a sustainable economic (Komninos, Pallot, and Schaffers
development. 2012)
45 Hong Kong China WISE CITY initiative aims to retain people and http://www.wisecity.hk/project
their talent in the city by introducing innovative
and creative technological solutions, as well as, to
become a smart city with high level of quality of
life. In addition, Hong Kong has the objective to
become a model of smart city.
46 Honolulu USA The city of Honolulu and IBM are transforming http://www.governing.com/smarter/
how citizens interact with government. By public-safety/Becoming-a-smarter-
providing transparent and secure access to city city-Six-public-safety-projects-that-
data. deliver-quick-results.html?promo_
code=Microsite%20Module
47 Hope Ghana Hope City is a new “technology” city to be built http://yourhopecity.com/
at Pram Pram outside Accra, in Ghana. The vision (Watson 2013)
of Hope city is a city filled with people who are
connected as a community of believers with
the purpose of loving God, loving people, and
changing the world.
48 Hsinchu Taiwan The overall objective of the Hsinchu Smart City http://icity.hccg.gov.tw/ENGLISH/
Construction vision will be achieved through the iframe_in_construction.htm
implementation of e-Government, technological
communities, and digital living.
49 Jeju Korea The South Korean Government selected Jeju, in http://www.nuritelecom.com/news/
June 2009, as the Smart Grid Test-bed, and broke spotlight/jeju_smart_grid.html
ground in August 2009. Test-bed is the proof of a
smart grid for a low carbon and a green growth
strategy.
50 Kalkara Malta The plan is to transform the Ricasoli industrial http://www.malta-gozo-property.
state into a high-tech center, making it one of the com/harlon/EN/content/641/Smart_
biggest economic concentrations in Malta. City_Malta
51 Kazan Russia Kazan e-government program provides all (Sánchez et al. 2013)
necessary services including all that make easier
citizens’ access to the state services.
52 Keihanna Japan The city smart project goal is to develop an http://jscp.nepc.or.jp/en/keihanna/
energy management system able to minimize index.shtml
carbon emissions
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53 Kigali Rwanda The Kigali Conceptual Master Plan aims at http://www.kigalicity.gov.rw/spip.
replacing an existing city for one entirely new php?article1179
where Dubai and Singapore are the main sources (Watson 2013)
of inspiration.
54 Kigamboni Tanzania Kigamboni City has a plan to build an eco-city http://kigamboninewcity.com/
that will relieve Dar Es Salaam of congestion and master-plans
land shortages. (Watson 2013)
55 King City Ghana A plan to build a new urban area in King City http://www.kingcity.com.gh
to attract visitors to the offshore oil and gas
exploration. The land will be used for residential,
logistics, light industry and retail.
56 Kinshasa Congo Kinshasa has urban renewal projects that promise (Watson 2013)
to bring “modernization” and make Kinshasa a
“model for the rest of Africa”.
57 Kitakyushu Japan The Kitakyushu Smart Community Project seeks http://jscp.nepc.or.jp/en/kitakyushu/
for creating appropriate infrastructures for
low-carbon emissions by innovating lifestyles,
business styles, and urban planning styles.
58 Kochi India Smart City Kochi is one of the first two projects http://en.wikipedia.org/wiki/
to construct a large network of knowledge-based SmartCity,_Kochi
industry townships across the world.
59 Konza Kenya The plan is to build a new city during the next http://www.konzacity.go.ke/
20 years. The city should be sustainable, green,
a world-class technology hub and a major
economic driver.
60 London UK Smart London vision aims to arm the city with http://www.london.gov.uk/media/
technology innovations making life, work and mayor-press-releases/2013/03/
investments in London even better. mayor-announces-smart-london-
board-to-realise-london-s-ambition
61 Machakos Kenya The interesting aspect of this plan for a new city http://www.machakosgovernment.
is that it is being promoted by the Government com/GovernmentPhotosMachakos.
of Machakos County rather than by national aspx?PhotoID=6
government, reflecting a regional initiative under (Watson 2013)
Kenya’s new system of devolved government.
62 Manchester UK Corridor Manchaster is a business site that aims to http://www.corridormanchester.
be the heart of Manchester’s knowledge economy. com/our-vision
63 Mannheim Germany Mannheim connected every household in the city http://www.dac.dk/en/dac-cities/
to a smart energy network. sustainable-cities/all-cases/energy/
mannheim-smart-city/
64 Maputo Mozambique The World Bank is trying to improve waste http://www.scidev.net/global/cities/
management with an initiative that uses feature/developing-world-city-smart.
crowdsourcing via mobile apps to gather input html
from citizens and waste collectors about the
location of rubbish in the city.
65 Masdar United Arab Masdar Smart City Project is basically a showcase http://www.masdar.ae
Emirates project in the energy sector. Masdar city intends
to explore renewable energy and reduce the
environmental impact.
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66 Medellin Colombia The large outdoor escalator built in Medellin http://cityminded.org/2013-
connects the poor neighborhoods to the innovative-city-of-the-year-6358
prosperous city’s valley center. The system http://www.negst.com.ng/
reduced the travel time from half an hour to just documents/Governing_Smart_
6 minutes. Cities/2-icegov2013_submission_80.
pdf
67 Mexico Mexico The Digital Mexico promotes the use of ICT http://www.smartcbi.org/index.php/
technologies as a tool for socio-economic en/smart-talk/item/968-mexico/968-
development. mexico; http://www.contraloria.
df.gob.mx/index.php/innovacion-
tecnologica/135-innovacion-
tecnologica/1221-ciudad-de-mexico-
capital-digital
68 Miskolc Hungary Miskolc implemented a geothermal heating (Manville et al. 2014)
system, reducing 40% gas emissions when
compared with the previous gas heating system.
69 Montego Jamaica Montego Bay will implement a pilot project http://jamaica-gleaner.com/
Bay to establish a Smart City Integrated Operating gleaner/20140201/western/western5.
Control Centre (IOCC). IOCC consists into seven html
systems, including: 1) traffic signal control
system, 2) route taxi and metro bus management
system, 3) parking information system, 4)
traveler information system, 5) automated traffic
enforcement system, 6) crime prevention system
and 7) disaster prevention system.
70 Montevideo Uruguay Montevideo is an example of Open Data Eco- http://www.opendataresearch.org/
System initiatives. The public data provided by sites/default/files/publications/
Montevideo City enables the creation of several Opening%20Montevideo-a%20
new open-data application initiatives. One of case%20studyfinalII.pdf; http://
them was the GXBus initiative in 2013. The GXBus www.cromo.com.uy/2012/06/
mobile application gives information to users gxbus-la-aplicacion-de-los-omnibus-
about Montevideo public transports. montevideanos/
71 Montréal Canada The city created the Smart and Digital City office http://ville.montreal.qc.ca/portal/
to become an internationally recognized city page?_pageid=6037,129209634&_
among smart cities. Its strategy is grounded dad=portal&_schema=PORTAL
in four axes: 1) collect, 2) communicate, 3)
coordinate, and 4) collaborate.
72 Munich Germany Munich Smart City Strategy aims to reduce http://www.muenchen.de/rathaus/
carbon emissions, reduce consumption of energy, dms/Home/Stadtverwaltung/
develop the economy and ensure a good quality Referat-fuer-Arbeit-und-
of life. Munich is also known by its Smart Energy Wirtschaft/foerderung/pdf/IRBC-
Grid System. Benchmarking-2014-/WS-I-1-Lang.
pdf
73 Nairobi Kenya In 2011 the IBM launched a white paper to http://www.nairobi.go.ke/
turn Nairobi into a smart city. The white paper (Watson 2013)
highlights transportation, energy and public
safety as the three critical areas to address in line
with the growth of Nairobi’s more economically
empowered and mobile younger generation.
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74 Neopolis Brazil The Neopolis Project is about a world-class http://www.neapolis.com/smart-
sustainable new city of eco-intelligence vision.php
implementing the most innovative development
strategy aiming at a green, smart, and intelligent
community.
75 New York USA New York City 311 is a centralized and all- http://www.seattle.gov/light/
purposed customer service center for New York’s conserve/resident/cv5_bs.htm
citizens, providing them access to non-emergency
municipal services. The service is available 24
hours a day and seven days a week.
76 Nice France The Connected Boulevard initiative is a (pilot) http://www.cisco.com/c/dam/en/
experiment to study the benefits that can be us/solutions/collateral/industry-
delivered from Internet of Everything (IoE) solutions/case-study-connected-
applications in the city. blvd-ioe.pdf
77 Nizhniy Russia Nizhniy is developing smart city initiatives, such as (Sánchez et al. 2013)
Novgorod smart roads, crossroads, innovations in the public
utilities, and use of energy-saving technologies.
78 Nusajaya Malaysia Nusajaya wants to be a world class benchmark http://www.nusajayacity.com/
in smart city design, implementation and strategic/str.html
operations.
79 Oulu Finland The city of Oulu and the Oulu region with its (Rantakokko 2012)
developing infrastructure forms an excellent urban
living lab. The City of Oulu has an internationally
recognized tradition as an innovation center
in several aspects of smart city development,
such as technologies, business models and
partnerships.
80 Paju Korea Paju decided to adopt U-City concept. The areas http://www.gsma.com/
of smart services included in the concept are: connectedliving/wp-content/
Mobile, Transportation, Safety and Security, uploads/2012/05/6-Jin-Hyeok-Yang-
Environment, Healthcare, Water Management, Smart-Cities_KT_21JUN2012_Print.
Portal Integrated Operation Centre (IOC), and pdf
MPLS 10G Backbone Network Infrastructure.
81 Paredes Portugal The future city will have a living laboratory for http://www.living-planit.com/
partners and companies, test bed for smart design_wins.htm
technologies, innovation center and an incubator
for technology start-ups.
82 Paris France Paris is known for its innovative Autolib’ project, https://www.autolib.eu/en/our-
a project for a public transportation service with commitment/urban-revolution/
electric cars.
83 Petronia Ghana A new urban area that aims at exploring oil, gas http://petroniacity.com
and mining industries.
84 Philadelphia USA An example of smart service, Philadelphia (Nam and Pardo 2014)
implemented the innovative 311 non-emergency
contact program (Philly311).
85 Portland USA Portland has been regularly recognized as a https://www.portlandoregon.gov/
relevant smart city, for instance, it has received ogr/article/479188
the “Intelligent Transportation Systems America
Smart City Award” as national leader in USA for
the use of transportation technology.
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86 Porto Alegre Brazil The “Data Poa” Project aims to open the city data http://www.datapoa.com.br
to programmers, companies and citizens for them
to use it to create mobile applications and sites.
87 Rey Saudi The King Abdullah Economic City is an urban http://www.structuralia.com/mx/
Abdullah Arabia mega-project comprising a surface of 173km2. unam/item/1001893-king-abdullah-
economic-city-un-ambicioso-
proyecto-urbano-en-arabia-saudita
88 Rotterdam Netherlands Rotterdam has a Climate Change Adaptation http://www.deltacities.com/
Strategy providing the most prominent examples newsletter/rotterdam-proclaimed-
of smart city services, including the construction smart-city-2014?news_id=58
of water squares and green roofs, as well as the
heat transport network.
89 Samara Russia Samara authorities are efficiently employing (Sánchez et al. 2013)
resources of social networks to improve their
image among the active net users, namely, the
young ones.
90 San USA San Francisco has been honored as the Greenest http://www.sfenvironment.org/
Francisco City in the USA and Canada Green City Index news/update/designing-a-smarter-
and the Cleantech Capital of North America. It is and-more-sustainable-san-francisco
considered a leader city on smart strategies for
sustainability and innovation.
91 Santa Clara USA Santa Clara opened a communications network to http://smartcitiescouncil.com/
provide free public outdoor Wi-Fi access through resources/silicon-valley-powers-free-
the city. w-fi
92 Santander Spain The goal is to create a city-scale experimental http://www.smartsantander.eu/
facility with typical applications and services for
smart cities.
93 Santiago Chile Santiago is the first smart city prototype of Chile. http://www.smartcitysantiago.cl/
The prototype tries to accommodate all smart city reference-in-english
dimensions.
94 Seattle USA The Seattle Built Smart Program aims to guide
the design and conception of green, healthy and http://www.seattle.gov/light/
comfortable buildings. The program also provides conserve/resident/cv5_bs.htm
incentives for builders, developers and architects (Herrschel 2013)
to construct energy efficient buildings.
95 Seoul South Korea The ITU-T Technology Watch Report has http://www.itu.int/dms_pub/itu-t/
considered the Seoul’s implementation of its oth/23/01/T23010000190001PDFE.
“Smart Seoul 2015” project the best-practice pdf
guide to the construction and operation of a
smart city.
96 Sidi Algeria The Smart City Master Plan for Sido Adbellah http://www.gsma.com/
Abdellah New City aims at developing a new urban space connectedliving/wp-content/
specialized on science and technology. uploads/2012/05/Smart-
Cities_25APR2012_final_Printed.pdf
97 Singapore Singapore Singapore Smart Nation Program seeks to build a http://www.ida.gov.sg/Infocomm-
smart city with high speed, pervasive, intelligent Landscape/Smart-Nation-Vision
and secure ICT infrastructure, which supports all
city systems in an integrated way.
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98 Skolkovo Russia The aim of the Skolkovo project is to create a http://sk.ru/city/
smart city to be an international innovation https://www.youtube.com/
center. watch?v=J0oo2S-XRQ0
http://www.urenio.org/2015/03/05/
smart-city-strategy-skolkovo-russia/
http://sk.ru/city/p/smart_city.aspx
http://www.fastcoexist.
com/1679376/the-skolkovo-project-
can-russia-recreate-silicon-valley
99 Songdo South Korea Songdo Smart City Project was designed to http://www.songdo.com
convert Songdo into a global business hub, a http://www.koreatimes.co.kr/www/
green and sustainable city, a brand new city and a news/nation/2009/12/281_56996.
new aerotropolis. The Songdo U-City has also the html
world’s largest integrated urban operation center,
which includes traffic systems, disaster prevention
and pollution control.
100 Stellenbosch South Africa The Stellenbosch Innovation District, in http://www.stellenbosch.gov.za/
collaboration with the local university, has built
“smart shacks.” The project is using alternative
energy and mobile technology to address the
needs of the people living in the shacks.
101 Stockholm Sweden The Stockholm’s key priorities in developing a http://international.stockholm.se/
sustainable smart city include the environment city-development/the-smart-city/
and ICT technologies. Stockholm has defined for
its smart city plan green IT and e-services (public
services) strategies.
102 Surrey Canada Surrey created a Smart Surrey Strategy guide http://www.surrey.ca/city-
that explains and guides how technology and government/15430.aspx
innovation can be used for decision-making
processes like future plans, programs and
infrastructures. It has four key areas of action: 1)
social engagement and connectivity, 2) economic
growth, 3) service delivery innovation and 4)
smart city infrastructure.
103 Taichung China Taichung City is considered one of the most http://taiwantoday.tw/
intelligent cities of China, based on the city ct.asp?xItem=185705&ctNode=421
extensive WiMAX wireless and fiber broadband (Hsieh et al. 2014)
coverage.
104 Tallinn Estonia Tallinn’s is considered a city with smart businesses http://www.tallinn.ee/eng/
because it combines research and technology uudised?id=26423; http://www.
with the development and use of software. The quora.com/Why-is-Tallinn-
philosophy is that a smart city must have smart considered-a-smart-city
people.
105 Tampere Finland The Smart City model of Tampere has three http://www.investtampere.fi/how/
themes: 1) intelligent transport systems, 2) innovation-programmes/innovative-
future housing and 3) resource-savvy networks. cities-inka/inka-in-the-tampere-
A strategic 10-year project ECO2 was started region/smart-city-tampere/
by the City of Tampere in 2010. In this project
climate and energy objectives of Tampere are
implemented, and mainly the city development
practices are changed to support low-carbon
economy.
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106 Tashu China An example of smart mobility, the TaShu System is (Heo et al. 2014)
a citywide public bicycle rental system managed
using wireless network technologies.
107 Tatu Kenya The plan is to build a large scale urban area with http://www.tatucity.com/
residential housing, commerce, industry, tourism,
social and recreation activities.
108 Tel Aviv Israel Tel Aviv received in 2014 the World Smart Cities http://www.tel-aviv.gov.il/eng/
Award at the Smart City Expo and World Congress GlobalCity/Pages/SmartCity.
in Barcelona. Israel’s largest city was recognized aspx?tm=24&sm=73
for its initiatives in digitally connecting and
engaging citizens with the municipality’s activities.
109 Thessaloniki Greece The city is deploying broadband networks, smart (Komninos et al. 2012)
urban spaces, web-based applications, and
e-services pursuing the objectives of increasing
competitiveness and promoting sustainable
development.
110 Tianjin China Tianjin Eco-city is a flagship project between (Fei 2012)
Singapore and China to build a smart city with https://globalsmartcity.wordpress.
sustainable development. The vision is a city com/2012/06/20/china-tianjin-eco-
where people live in social, economic and city/; http://www.tianjinecocity.gov.
environmental harmony. sg/
111 Tilburg Netherlands The city of Tilburg has introduced smart (Manville et al. 2014)
interactive (LumiMotion range) streetlights by
Philips. They provide light on demand, whenever
an activity is registered on the road.
112 Toronto Canada Toronto is carrying out several smart initiatives http://newblueedge.ca/nbe/portal;
such as, the new blue edge for waterfront http://www.smartcommute.ca/
revitalization and smart commute for mobility. toronto-central/
113 Toyota Japan The Toyota city low-carbon society verification http://jscp.nepc.or.jp/en/toyota/
project (Smart Melit) aims introducing renewable
energy in houses to reduce carbon emissions.
114 Vancouver Canada Vancouver is implementing the Greenest City 2020 http://vancouver.ca/green-
Action Plan with the objective of becoming the vancouver/greenest-city-2020-action-
greenest city in the world. plan.aspx; http://vancouver.ca/files/
cov/Greenest-city-action-plan.pdf
115 Vienna Austria Smart City Vienna goal is to develop intelligent https://smartcity.wien.gv.at/site/
and innovative ICT solutions able to make en/; https://smartcity.wien.gv.at/
sustainable use of resources. site/files/2014/10/140924_KF_SCW_
gesamt_ENG.pdf
116 Vilnius Lithuania Vilnius City Mayor stated the goals in the area (Zavadskas, Kaklauskas, and Banaitis
of smart cities including: 1) knowledge society 2010)
development, 2) economic development, 3)
innovation development and 4) city council
effectiveness.
117 Yokohama Japan The Yokohama Smart City Project goal is to http://jscp.nepc.or.jp/en/yokohama/
transform the city infrastructures into a low-
carbon production while maintaining the comfort
of its residents.
218

118 Yongin Korea Yongin designed and implemented a water quality (Heo et al. 2014)
assessment system for measuring the quality and
flow of a river to predict water levels and detect
water pollution.
119 Zaragoza Spain Zaragoza implemented its Bitcarrier Citysolver http://www.bitcarrier.com/zaragoza
solution in order to have the city traffic
information in real time, take decisions to manage
traffic efficiently and provide citizens with such
information so that they can make their own
choices.
219
C.2. Case Study Template
Smart Cities for Sustainable

Development –
State of Practice Survey
CASE
INITIATIVE
COUNTRY
INTRODUCTION
This document is the result of a survey, which aims at identifying best practices in the areas related to Smart Cities
for Sustainable Development. Of interest are Smart City initiatives – at national, local or regional level, contributing to
sustainable development.
In order to obtain uniform descriptions of different programs, the survey relies on a conceptual framework for Smart Cities for
Sustainable Development (SCV4SD) with five questions applied to each practice:
1. Who developed the practice? The question determines the institution developing the practice as well as its partners.
2. Where the practice has been developed? The question determines the country, state/province, city or region where the
practice has been developed as well as the time frame of its development.
3. What is the practice about? The question determines the aim of the practice and summarizes its main features and
lessons learnt.
4. Why the practice is relevant? The question determines the impact of the practice in terms of its contribution to the social,
economic or environment dimensions.
5. How the practice is delivered? The question determines the mechanism used for delivering the practice, such as policy
instruments, government initiatives, tools, governance mechanisms and others.
This document is structured into the corresponding five sections – who, where, what, why and how; preceded by information:
1) About the practice – name and case; 2) About the survey – major sources used to carry out the survey with URLs and
descriptions, the most representative highlights used to describe the practice and any auxiliary comments; and 3) About the
surveyor – who carried out the survey and when.
PRACTICE
Name
Case
SURVEY
Sources No Description Reference
1
2
Highlights
Comments
SURVEYOR
Who
When
220
STAKEHOLDERS
Partner Name
Funder Yes No
Role
Type Government
Company
Non-Governmental Organization
Partner Name
Funder Yes No
Role
Type Government
Company
Partner Name
Funder Yes No
Role
Type Government
Company
Partner Name
Funder Yes No
Role
Government
Company
WHO
LOCATION AND TIME

Country China
State/Province
WHEN/WHERE
City
Region
Date
221
AIM
City Background
Concept Type Energy City
Digital City
Intelligent City
Knowledge City
WHAT
Eco City
Ubiquitous City
Smart City
What is About Summary
Innovation(s)
Lessons Learnt
Comments
RATIONALE
Drivers Economic Development
Governance Development
Mobility Development
Environment Development
Social Development
Quality of Life
Benefits
WHY
Values
IMPLEMENTATION
Approach Top-Down (Government-Driven)
Bottom-Up (Citizen-Driven)
Governance
HOW
Maturity
Challenges
Risks
Tools
Technologies
222
C.3. Case Studies

C.3.1. Case Study 1 – Cisco Smart City in Bangalore, India

Development –
CASE ID001
INITIATIVE Cisco Smart City in Bangalore
COUNTRY India
INTRODUCTION
This document is the result of a survey, which aims at identifying best practices related to Smart Cities for Sustainable
Development. Of interest are Smart City initiatives – at national, local or regional level, contributing to sustainable
development.
In order to obtain uniform descriptions of different initiatives, the survey relies on a conceptual framework comprising five
questions applied to each practice:
lessons learnt.
4. Why the practice is relevant? The question determines the impact of the practice in terms of its contribution to the
different dimensions of smart cities - social, economic, environment, governance, mobility and quality of life
instruments, tools, technologies and others.
PRACTICE
Name Cisco Smart City in Bangalore
Case ID001
SURVEY
Sources No Description URL
1 India, in collaboration with CISCO under a http://www.cisco.com/web/IN/about/
Public-Private-Partnership (PPP), is creating leadership/digital_india_partnerships.html
a pilot smart city in Bangalore to serve as a http://www.cisco.com/web/IN/about/files/
blueprint for the 100 future smart cities planned cisco_smart_city.pdf
to be built in the country.
Highlights The Cisco Smart city model will be implemented and tested in Bangalore. The next phase of
the project is the expansion of this model to other cities in India.
Comments
223
SURVEYOR
Who Nuno Vasco Lopes (researcher)
Mário Peixoto (editor)
When 17 April 2015
STAKEHOLDERS
Responsible Institution Name Indian Government (Karnataka)
Funder Yes No
Role Management
Type Government
Industry
Partner Name Cisco Systems
Funder Yes No
Role Developer
Type Government
Industry
WHO
LOCATION AND TIME

Country India
State/Province Karnataka
City Bangalore
WHERE
Region Southern Asia

Date 2011
AIM
City Background Bangalore is the capital city of the South Indian state of Karnataka and has a population of about
8.42 million people. Known as the “Silicon Valley of India”, Bangalore plays an important role in the
export of information technologies (IT), while being the second-fastest growing major metropolis in
India and home to many educational and research institutions. [Source: http://en.wikipedia.org/
wiki/Bangalore]
Concept Type Digital City
Intelligent City
Knowledge City
WHAT
Eco City
Ubiquitous City
Smart City
What is About Uses the Internet of Things (IoT) technology to connect education and healthcare
Summary systems, build smart buildings, and connect transports and smart parking to ensure
economic, social and environmental sustainability.
Innovation(s) {{ Network technologies for energy management, collaborative workspaces, indoor navigation and
sign-based information.
Lessons Learnt
Comments
224
Drivers Outcome: Develop the required environment for the creation of

Economic Development economic activities and employment opportunities.
Citizen-centric, efficient, accountable, and transparent.
Governance
Cost-efficient and intelligent urban mobility system
Mobility integrated through the use of technology.
Promote cycling, achieve 100% solid waste recycling,
Environment proper waste treatment, create an effective collection and
disposal system, and reduce carbon emissions.
Higher education in every neighborhood, e-Education
Social Development and digital content.
High quality healthcare facilities with the creation of
an Electronic Health record for every resident and
telemedicine in every neighborhood.
Good entertainment facilities like theatres, concert calls,
auditoriums, cultural centres, etc.
affordable housing, cost efficient physical, social and
Quality of Life institutional infrastructure, such as adequate and quality
water supply, sanitation, 24 x 7 electric supply, clean air,
quality education, cost efficient health care, dependable
security, entertainment, sports, robust and high speed
interconnectivity, fast & efficient urban mobility.
Benefits {{ Smart parking system to help monitor the number of vehicles and indicate empty spaces;
{{ Smart buildings that are operated and controlled with an intelligent system that reduces energy
and water consumption;
{{ Remote expert solution to offer remote local, regional and central public services to citizens;
{{ Energy management system to control the energy consumption and manage the energy workflow;
{{ Smart work spaces, which is a mobile and collaborative tool designed to enable employees to work
together anywhere, anytime;
{{ Connected learning is an interactive and collaborative e-Learning tool.
Values {{ By estimative, smart buildings can reduce 40% of the energy consumed by normal buildings;
{{ The energy management system is estimated to cut costs by 35%;
{{ The remote expert solution allows the centralization of government resources and citizens do not
need to travel long distances to have access to public services;
{{ Connected learning provides remote education to students across the world and experts from all
over the world can easily transfer their knowledge through this tool;
{{ With the smart work spaces the employees can have more work flexibility and can work anywhere;
{{ Improves the quality of life of citizens with the smart feature: smart parking, connected cafés,
recreation and relaxation rooms, safety and security systems, a rooftop solar power system and
indoor “neighborhoods” designed for employees to quickly meet;
{{ The reduction of the carbon footprint and the energy costs provides a more sustainable city
WHY
development.
225

Governance The governance component of the Indian Smart City concept is citizen-centric, efficient,
accountable, and transparent. It includes the participatory systems of governance, e-Governance,
inclusive governance, the sense of safety and security, and the opportunities for creativity.
Maturity India has a Smart City reference framework with seven key principles:
{{ Attract Young Wealth Creators and others;
{{ Constant Physical Renewal;
{{ Unique and Strong;
{{ City Identity;
{{ Connected to other Cities;
{{ Inculcate innovative / out of the box thinking;
{{ Investors;
HOW
{{ Have Strong Political and Administrative Leaders.

Challenges Make cities more livable, resilient and able to respond to rapid changes. Financial and
environmental sustainability.
Risks {{ The massive deployment of ICT could raise privacy and security concerns;
{{ The social, ethical and legal impact of technologies;
{{ Vision too centered in technologies.
Tools India Smart City reference framework, intelligent networks, Cisco Smart City, CiscoServiceGrid.
Technologies {{ Internet of Things;
{{ Cloud computing;
{{ Virtualization;
{{ Collaboration tools;
{{ Video;
{{ Other evolving technologies.
226
C.3.2. Case Study 2 – Malaysia Multimedia Super Corridor, Malaysia

Development –
CASE ID002
INITIATIVE Cyberjaya – Malaysian Multimedia Super Corridor Project
COUNTRY Malaysia
INTRODUCTION
development.
lessons learnt.
different dimensions of smart cities - social, economic, environment, governance, mobility and quality of life.
PRACTICE
Name Cyberjaya – Malaysian Multimedia Super Corridor Project
Case ID002
SURVEY
227
1 The Cyberjaya intelligent city is part of (Yusof and van Loon 2012)
the Multimedia Super Corridor (MSC) http://www.mia.org.my/new/downloads/
Project, a technopole project launched circularsandresources/budget/2012/b19.pdf
by the Malaysian Government in 1996 http://www.urenio.org/2015/02/09/smart-city-strategy-
with the goal of advancing the country’s cyberjaya-malaysia/
innovation and knowledge-based http://www.theantdaily.com/Main/Malaysia-s-first-intelligent-
economy. city-finally-taking-flight
Estevez, Elsa, Nuno Lopes, and Tomasz Janowski. 2015.
Smart Cities for Sustainable Development - Reconnaisance
Study.
Yusof, N. and J. van Loon. 2012. “Engineering a Global City:
The Case of Cyberjaya.” Space and Culture 15(4):298–316.
Retrieved February 9, 2015 (http://www.scopus.com/inward/
record.url?eid=2-s2.0-84871821207&partnerID=tZOtx3y1).
Highlights Cyberjaya is Malaysia’s flagship cyber-city promoted in commercial leaflets as “one of the world’s leading
smart cities” and as a “test bed” for the integration of ICTs into everyday life.
Comments
SURVEYOR
When 17 April 2015
STAKEHOLDERS
Responsible Name Malaysian Government
Institution Funder Yes No
Role Management
Type Government
Industry
Partner Name Setia Haruman Sdn. Bhd.
Funder Yes No
Role As the master developer of Cyberjaya, it has the responsibility of developing the
physical infrastructure of the city, as well as its facilities. Setia Haruman also has
the responsibility of selling land to sub-developers and individual purchasers.
Type Government
Industry
WHO
LOCATION AND TIME

Country Malaysia
State/Province n/a
City Cyberjaya
WHERE
Region South-Eastern Asia

Date 1996
228
AIM
City Background Cyberjaya was created from scratch to be a smart city model for Malaysia. The project to build
Cyberjaya (the Multimedia Super Corridor Project) was launched by the Malaysian Government in
1996. It was designed to have a residential capacity of 210.000 people but currently the number of
residences is only 70.000. The intention is to accelerate Cyberjaya’s development to reach 100.000
residents by 2016. The cumulative investment in infrastructures and buildings in Cyberjaya until the
year 2014 was $4.7 (RM17) billions.
Intelligent City
Knowledge City
Eco City
WHAT
Ubiquitous City
Smart City
What is About The goal of Cyberjaya is to become a global technological hub by attracting world-
Summary class ICT companies, high-qualified professionals, and students.
Innovation(s) The innovative aspect of the Cyberjaya smart city is the fact that it was designed for living and
working purposes for employees in IT industries, an attempt to be a global technological hub. In a
more global context the intention was to create a new Malaysian identity.
Lessons Learnt Given the fact that Cyberjaya is growing at this very moment, this is the right time to invest in smart
solutions in the region.
Comments The Malaysian government is proactive and is investing in smart initiatives to push forward the
development of the country.
229
Drivers Outcome: At local level, develop good economic and job

Economic Development opportunities in IT industry; at national level, transform
Malaysia into a powerful global economy.
Cyberjaya has an urban management system called
Governance “Cyberjaya City Command Centre” with the following
applications (some of them still offer limited services):
MyKad (high technology personal identification system),
R&D cluster, e government, Technopreneur Development,
e-Business, Telehealth and Smart School.

Mobility
Cyberjaya intends to reduce its CO2 emissions to 40% by
Environment the year 2020 compared with its 2005 levels.

Social Development

Quality of Life
WHY
Benefits {{ Advanced technology infrastructure and facilities, including a Wi-Fi network that covers the entire
city and a network backbone in optical fiber;
{{ Digital personal identification;
{{ R&D cluster;
{{ e-Government;
{{ Technopreneur development;
{{ e-Business;
{{ Telehealth and smart school;
{{ Public safety and security;
{{ Efficient waste management;
{{ Energy savings in buildings.
Values {{ Build a community in the city where most of its members adhere to and practice cultural values;
{{ Reduce energy consumption and carbon emissions;
{{ Build a social, livable and vibrant city;
{{ Manage waste smartly (3R – Reduce, Reuse, Recycle).
230

Governance The smart city functions and operations are centralized into one unique system called the “Cyberjaya
City Command Center”. The intelligence and e-Governance of the city reside within this system.
Maturity The maturity of the Cyberjaya smart city model presents deficiencies in the following aspects:
{{ Lack of one solution for urban mobility;
{{ No relation between different city domains;
{{ Absence of social and quality of life policies and practices;
{{ Citizen engagement in city governance and communities is not visible.
Challenges {{ There is also a lack of expertise / professionals to fulfill the potential of growth in the region.
Nearly half of the population is not composed of qualified workers. The challenge is to attract
qualified IT professionals and relevant IT players to the city;
{{ Reinforcement of social and territorial cohesion;
{{ Ensure equity and fairness among inhabitants;
{{ Information networks with intelligent functions;
{{ Improve competitiveness against international markets;
HOW
Risks {{ The technology of the city is built on the principle of zoning and security, which leads to the sense
of not belonging because the spaces are restricted to authorized people;
{{ Social and ethical problems. The city has been criticized as “politically, ethnically and religiously
determined” and for neglecting social life;
{{ Tight surveillance causes negative experiences to city inhabitants and visitors.
{{ Exclusive spaces could promote social exclusion;
{{ As a place without history, memory and identity, most of the city inhabitants could live
individually without embedding a community.
Tools {{ Ubiquitous devices;
{{ e-Government;
{{ e-Business.
Technologies {{ Information Technologies;
{{ Multimedia Technologies;
{{ Surveillance and Security Technologies;
{{ Ubiquitous network;
231
C.3.3. Case Study 3 – Eko Atlantic Project, Nigeria

Development –
CASE ID003
INITIATIVE Eko Atlantic Project
COUNTRY Nigeria
INTRODUCTION
development.
lessons learnt.
PRACTICE
Name Eko Atlantic Project
Case ID003
SURVEY
1 The initial vision of the Eko Atlantic Project was to recover http://www.ekoatlantic.com/
and transform the coastline of Lagos into a new city. To http://en.wikipedia.org/wiki/Eko_
empower the project, Lagos state government set as a goal Atlantic
for the city to become the new epicenter of West Africa by
the year 2020. The project has two major goals: economic (Watson, 2013)
development and reversing coastal erosion.
Highlights Only private investors, national or international, invest in the project.
Comments
232
SURVEYOR
When 21 April 2015
STAKEHOLDERS
Responsible Name Lagos State Government
Role Project manager
Type Government
Industry
Partner Name First Bank of Nigeria
Funder Yes No
Role Funder
Type Government
Industry
WHO
Partner Name Dar Al-Handasah

Funder Yes No
Role Planning, design and implementation of the project.
Type Government
Industry
Partner Name Dredging International
Funder Yes No
Role Dredging International role is to reclaim the land on which Eko Atlantic is being
built.
Type Government
Industry
LOCATION AND TIME

Country Nigeria
WHERE
State/Province Lagos State

City Eko Atlantic City
Region Western Africa
Date 2005
233
AIM
City Background Eko Atlantic is emerging from the sea as an artificial island with 10 km2, built with land reclaimed
from the Atlantic Ocean due to sea erosion. The city is located in Bar Beach of Lagos state. Because
it is a new city that is being built there, it has no previous history.
Intelligent City
Knowledge City
Eco City
Ubiquitous City
WHAT
Smart City
What is About The main goal of this project is the economic development, however, the pretexts
Summary to build it are mostly related to environmental concerns.
Innovation(s) There is not any innovation in this project associated with the smart city concept. The innovative
aspect of the project is the fact that the city is an artificial island made with sand reclaimed from
the sea. The project also claims to be eco-friendly because its infrastructure provides the capacity
to earn carbon credits.
Lessons Learnt The Eco City concept is being used to promote business- and economic-related goals.
Comments The Eko Atlantic project has a model that promotes private investment, however, the local citizens
are completely set aside from it.
Drivers Outcome: Attract international companies to the city in order to

Economic Development bring their skills to Lagos economic development.

Governance

Mobility
Protect the coastline of Lagos; build eco-friendly energy
Environment infrastructures avoiding diesel dependency, trouble with
waste and pollution in general.

Social Development
WHY
Construct a ubiquitous communication network for

Quality of Life businesses and people.
Benefits {{ An efficient energy system to provide uninterrupted power supply;
{{ A central water management system;
{{ Management of waste;
{{ Sewage treatment to keep the city healthy and safe;
{{ A state-of-the-art communication infrastructure;
{{ Environment protection;
{{ Promotion of technological and economic growth.
Values {{ Promotes the regeneration and sustainability of the region;
{{ Clean, healthy and safe city.
234

Governance No information available.
Maturity The maturity of the Eko Atlantic Smart City model presents deficiencies in the following aspects:
{{ Lack of one solution for urban mobility;
{{ Only the economic and environmental domains of the smart city are addressed;
{{ Absence of social and quality of life policies and practices;
{{ Nigeria’s citizens engagement in the project does not exist.
Challenges {{ Frame the project within the Nigerian culture, society and characteristics;
{{ Reinforcement of social and territorial cohesion;
{{ Ensure equity and fairness among Lagos’ citizens;
{{ Plan the urban mobility;
{{ Avoid the wild capitalism.
HOW
Risks {{ The technology of the city is built upon the principle of zoning and security, which leads to the
sense of not belonging because the spaces are restricted to authorized people;
{{ Social and ethical problems. The city has been criticized as “politically, ethnically and religiously
determined” and for neglecting the social life;
{{ Tight surveillance causes negative experiences to city inhabitants and visitors;
{{ Exclusive spaces could promote social exclusion;
{{ As a place without history, memory and identity, most of the city inhabitants could live
individually without embedding a community.
Tools {{ Central Energy System;
{{ Business and personal communication system;
{{ Environment impact assessment.
Technologies {{ Information Technologies;
{{ Ubiquitous communication network;
235
C.3.4. Case Study 4 – Konza Technology City, Kenya

Development –
CASE ID004
INITIATIVE Konza Technology City – Vision 2030 Project
COUNTRY Kenya
INTRODUCTION
development.
lessons learnt.
PRACTICE
Name Konza Technology City – Vision 2030 Project
Case ID004
SURVEY
1 In 2009, the government of Kenya contracted the company http://www.konzacity.go.ke/
International Finance Corporation to recommend and
design the implementation of a global technology city able
to foster the growth of outsourcing and IT industries in
Kenya.
Highlights The city development will be made under a public private partnership in which the Kenyan government
is responsible for developing the public infrastructures and regulations for the implementation of the city
and its functions.
Comments
236
SURVEYOR
When 21 April 2015
STAKEHOLDERS
Responsible Name Kenyan Government
Role Develops public infrastructures and regulations
Type Government
Industry
Partner Name Tetra Tech, inc.
Funder Yes No
Role Provides consulting services on economic development
Type Government
Industry
WHO
Partner Name OZ Architecture
Funder Yes No
Role Plans and designs the city architecture
Type Government
Industry
Partner Name Cisco System, Inc.
Funder Yes No
Role Provides ICT solutions for city businesses and management
Type Government
Industry
LOCATION AND TIME

Country Kenya
WHERE
State/Province n/a
City Konza
Region Eastern Africa
Date 2008
237
AIM
City Background In 2008, the government of Kenya approved the creation of Konza City as the main Kenya Vision
2030 project. The Vision 2030 program aims to create a prosperous and competitive country with
high quality of life by the year 2030.
Intelligent City
Knowledge City
Eco City
Ubiquitous City
WHAT
Smart City
What is About Konza intends to be the pinnacle of Kenya Vision 2030, a sustainable city with a
Summary world-class technology hub as a major economic driver.
Innovation(s) Konza is a well-planned open eco-system grounded in a smart ICT network, which integrates public
and business services and citizen participation.
Lessons Learnt The creation of Konza City involves a wide consortium of entities, which are aligned by the smart
city model as a means to reach a prosperous and sustainable city.
Comments The Konza project is trying to be developed following the best international practices on smart
cities, however, it is unknown whether local characteristics are also being taken into account.
Drivers Outcome: Create a sustainable, world-class technology hub and

Economic Development a major economic driver for Kenya.
Citizen access to public services and participation.
Governance

Mobility
Achieve a sustainable environment.
Environment

Social Development
Provide high quality of life.
WHY

Quality of Life
Benefits {{ Public infrastructures for water, wastewater, solid waste, communications, power and transit
operations;
{{ Infrastructure services for transportation, utilities, public safety and environment;
{{ Citizen access to public services;
{{ City services, such as city information, planning and development;
{{ Business services for local commerce.
Values {{ Give voice to the citizens;
{{ A city able to respond to the needs of its residents, workers and visitors;
{{ Enhance overall inclusiveness.
238

Governance The population of Konza will have direct access to the data collected from the city, which
may include traffic maps, emergency warnings, and information describing energy and water
consumption.
Maturity Konza has a smart city framework which integrates the city services, however, the maturity of its
smart city model still presents deficiencies in the following aspects:
{{ Lack of governance and service delivery models;
{{ Absence of social policies and practices;
{{ Lack of a self-assessment tool to assess the implementation of the smart city.
Challenges {{ Define clear indicators for the quality of life;
{{ Reinforce social and territorial cohesion;
{{ Ensure equity and fairness among citizens;
{{ Plan urban mobility;
{{ Avoid wild capitalism.
Risks {{ The project could have a negative impact on society;
HOW
{{ Konza already has social polarization and gentrification problems, however, they can get worse;
{{ Cost of the project;
{{ Social exclusion of local residents.
Tools {{ Smart city framework;
{{ Smart communication system;
{{ Sensor networks;
{{ Data collection processes;
{{ Software analysis and optimization;
{{ Command & Control center.
Technologies {{ Sensors;
{{ ICT network;
{{ Smart devices;
{{ Data mining;
{{ Cisco technologies;
239
C.3.5. Case Study 5 – Petronia City Project, Ghana

Development –
CASE ID005
INITIATIVE Petronia City Project
COUNTRY Ghana
INTRODUCTION
development.
lessons learnt.
PRACTICE
Name Petronia City Project
Case ID005
SURVEY
1 The strategy of the Ghanese government is to build a http://petroniacity.com
new city, which creates value and sustains the lifestyle of
investors and companies working within Africa. The slogan
is – “Work. Live. Learn. Play.”
Highlights The city will be located in the Western Region, which is a region rich in natural resources and is seen as
promising industrial hub for the exploration of large reserves of gold, bauxite, manganese, and oil.
Comments It seems that the city will be constructed only to support the investors, developers and mining
companies, which want to explore the natural resources of the Western Region. The project is a paradox
because it wants to promote mining and oil industries together with environmental sustainability.
240
SURVEYOR
When 22 April 2015
STAKEHOLDERS
Responsible Name Petronia City Development Company Limited
Role Development, planning, architecture, project management, construction and
finance.
Type Government
Industry
Partner Name AB & David – Lawyers for Business and Projects in Africa
Funder Yes No
Role Advisor.
Type Government
Industry
WHO
Partner Name Adjaye Associates
Funder Yes No
Role Advisor and architecture.
Type Government
Industry
Partner Name AECOM
Funder Yes No
Role Advisor and developer.
Type Government
Industry
LOCATION AND TIME

Country Ghana
WHERE
State/Province n/a
City Petronia
Region Western Africa
Date 2013
241
AIM
City Background Petronia City is a 2000-acre master-planned city development project that aims to provide the
first fully integrated business hub for West Africa’s Oil, Gas and Mining industries. The proposed
development is close to the Beahun and Yaabew communities in the Ahanta West District of the
Western Region of Ghana.
[Source: http://en.wikipedia.org/wiki/Petronia_City]
Intelligent City
Knowledge City
WHAT
Eco City
Ubiquitous City
Smart City
What is About Petronia City intends to be an international industrial hub for investors and mining
Summary and energy companies.
Innovation(s) In terms of smart city concept there is no innovation, however, in terms of image and marketing, the
city is published as an Energy City instead of a Smart City.
Lessons Learnt The creation of Petronia City involves several private economic interests.
Comments The project is being developed for a very specific target of communities, which are investors and
entrepreneurs in the mining and energy industries.
Drivers Outcome: Position the city as an international platform for mining

Economic Development and energy industry.

Governance
Build a world-class hub to serve the daily commuters
Mobility around the entire city. The hub will have between 8-12
helicopters.
Friendly and sustainable environment with zero carbon
Environment emissions.

Social Development
The infrastructures to build the commercial zones,
Quality of Life residential, and recreational facilities will be world-class.
Benefits {{ Electricity, water system, sewage treatment and storm water drainage;
WHY
{{ Parking and Bus Terminal;

{{ Master road network;
{{ Data and Telecom networks;
{{ Business services for local commerce;
{{ Residential, hotel and commercial zone;
{{ Free zone enclave;
{{ Equestrian/Polo Grounds;
{{ Petronia Motor Race Circuit.
Values {{ Increase shareholder value;
{{ Create a room for developers and investors to see the value of investment in the natural resources
of Africa;
{{ Create a hub for major players in oil, gas, mining, finance, and for the Ghanese government to
conduct businesses.
242

Governance During the development of the city, the governance and administration of the project will be taken
care of by the Petronia City Development Company Co. Ltd.
Maturity The Petronia City project looks like it will have some maturity at transport, spatial planning, water
management, sewerage, electricity and data, and telecom communications domains, although it
seems completely flawed in what are the good practices of governance and citizen participation and
engagement.
Challenges {{ Involve the local citizens in the project;
{{ Adapt the city to local characteristics and culture;
{{ Ensure equity and fairness among local citizens and visitors;
HOW
{{ Ensure environmental sustainability;

{{ Avoid wild capitalism.
Risks {{ Have a negative environmental impact;
{{ Promote the social polarization and gentrification problems;
{{ Non-attraction of investors;
{{ Social exclusion of local residents;
{{ To be exclusively a resource-based development.
Tools {{ Oil & Gas University to knowledge transfer;
{{ Equestrian/Polo Grounds for entertainment;
{{ Petronia Motor Race Circuit for automobile industry.
Technologies {{ State-of-the-art technologies to build the city infrastructures.
243
C.3.6. Case Study 6 – Smart Nation Program, Singapore

Development –
CASE ID006
INITIATIVE Singapore City – Smart Nation Program

COUNTRY Singapore
INTRODUCTION
development.
lessons learnt.
PRACTICE
Name Singapore City – Smart Nation Program
Case ID006
SURVEY
1 The Singapore Smart Nation Program seeks to build a http://www.ida.gov.sg/Tech-Scene-
smart city with high speed, pervasive, intelligent and secure News/Smart-Nation-Vision
ICT infrastructures, which support all city systems in an http://epi.yale.edu/case-study/
integrated way. Powered by ICT technology, Singapore’s environmental-and-developmental-
strategy is to develop its economy and transform goals-coexist-singapore-rewriting-
government and society through the innovative use of old-narratives
technologies. http://www.mewr.gov.sg
244
Highlights Program goals:

{{ Be the number 1 of ICT industry in the global marketplace;
{{ Increase two-fold the value of ICT industry;
{{ Increase three-fold ICT exportations;
{{ Create 80.000 new jobs;
{{ 90% of the population with broadband access;
{{ 100% of all school kids will have a computer at home.
Comments The main focus of Singapore’s Smart Nation Program is related to the development of its ICT industry
as a means to achieve a more competitive and developed economy. One evidence of this strong focus
on technology is the fact that the program will supported by the Infocomm Development Authority of
Singapore (iDA).
SURVEYOR
When 23 April 2015
STAKEHOLDERS
Responsible Name Smart Nation Programme Office
Role Coordination
Type Government
Industry
WHO
Partner Name Infocomm Development Authority of Singapore (IDA)
Funder Yes No
Role Management and implementation.
Type Government
Industry
LOCATION AND TIME

Country Singapore
WHERE
State/Province n/a
City Singapore
Date 2014
245
AIM
City Background Singapore is a city-state island with no natural resources, with its economy mainly based on
information technologies. Therefore, Singapore takes seriously the appointment of becoming a
smart island. In 1981, the government set up the National Computer Board (NCB) with the mission
of driving Singapore into the information age to enhance their economy and improve the quality
of life. Since then, Singapore has been launching several programs to improve its rank within the
information economy race. The last program, called the Smart Nation Program, tries to put in place
the ICT infrastructures, policies, ecosystem, and capabilities to together support the creation of a
Smart Nation.
Digital City
Intelligent City
Knowledge City
Eco City
Ubiquitous City
WHAT
Smart City
What is About To spearhead the building of a Smart Nation, the Singapore government
Summary developed a 10-year master plan, iN2015, to speed up the growth of the ICT sector
and its use to increase the economy competitiveness and improve the quality
of life. The master plan aims to empower smart city functions with an ultra-high
speed, pervasive, intelligent and reliable ICT infrastructure and to create intelligent
and creative communities.
Innovation(s) Singapore is a country driven by technology innovations. The main difference from other
smart cities is the fact of being a city-state, which means it is compact, efficient and fast in the
implementation of new solutions, pilots and prototypes. During the last five years, Singapore
e-Government has been ranked in first place in Waseda University “International e-Government
Ranking”.
Lessons Learnt The smart Nation tries to build infrastructures and bring on board companies and talented people
on IT from all over the world.
Comments Singapore believes that the smart nations program can successfully combine policy, resources,
people and technology into a sustainable city/country development.
246
Drivers Economic Outcome: {{ Be the number 1 of ICT industry in the global marketplace;
Development {{ Increase two-fold the value of the ICT industry;
{{ Increase three-fold the ICT exportations;
{{ Create 80.000 new jobs.
Governance Release more data sets to the public to encourage the co-creation
between government and citizens of smart city and improve
e-participation in public affairs.
Mobility Enhanced Real-Time Bus information at your fingers. Achieve a cleaner
and greener transport through the use of innovative green technologies
(e.g. Green IT Initiative).
Environment The Sustainable Singapore Blueprint 2015 plans a more livable and
sustainable Singapore through the following initiatives:
{{ Eco-Smart Endearing Towns;
{{ A Car-Lite Singapore;
{{ Towards a Zero Waste Nation;
{{ A Leading Green Economy;
{{ An Active and Gracious Community.
The target areas are:
{{ Green and Blue Spaces.
{{ Mobility;
{{ Resource Sustainability;
{{ Air Quality;
{{ Drainage;
WHY
{{ Community Stewardship.
Social The ministry of Social and Family Development is responsible for the
Development development of healthcare through smart policies, ICT infrastructures,
programs and services. The ministry implemented the Social
Development Network to promote marriages among single people.
Women’s legal rights are equal to men’s legal rights.
Quality of Life The smart Nation is not confined only to economy growth. It is
concerned with the improvement of quality of life for its citizens. The
benefits generically involve savings related to time, effort and cost
during daily life activities. For instance, paying bills, shopping, booking,
reserves, libraries, browsing museums, etc., could be done efficiently
through an ICT infrastructure.
Benefits {{ Singapore’s smart city implementation model includes a wide range of benefits, the most visible are:
{{ Enhance the quality of life of its citizens;
{{ Promote a sustainable economic and environmental growth;
{{ Empower citizen talent;
{{ Enhance city services;
{{ Foster citizen participation in public decision-making process.
Values {{ Cultivate social values, such as, citizen participation and sense of belonging;
{{ Promote knowledge enrichment and transfer;
{{ Promote collaboration for competences and skills development;
{{ Foster a common collective goal in its society;
{{ Involve citizens in neighborhoods activities;
{{ Involve communities and stakeholders in the construction of new solutions.
247

Governance e-Governance model
Maturity The maturity of Singapore towards a smart city is one of the highest, or even the highest, in the
world. Singapore’s smart city maturity is very advanced in all domains, such as mobility, governance,
environment, social and living.
Challenges {{ Maintain its competitiveness and economic growth;
{{ Develop an e-Commerce hub;
{{ Remain an international IT hub;
{{ Avoid the technology polarization of citizens;
{{ Reduce carbon emissions.
Risks {{ Cyber-attacks;
{{ Drastic changes in the IT international marketplace can deeply affect the economy;
{{ Technology can divide the population;
{{ Be exclusively an IT knowledge-based development.
Tools {{ Smart Nation Platform;
{{ Cloud;
HOW
{{ Data Centre Park;

{{ Data Market;
{{ Heterogeneous Network (HetNet);
{{ National Internet Measurement Infrastructure;
{{ New ways of work;
{{ Singapore Internet exchange;
{{ Wired and wireless communications.
Technologies {{ IPv6;
{{ Geospatial;
{{ Data&Analytics;
{{ Green ICT;
{{ Cyber security;
{{ User interface;
{{ Internet of Things;
{{ Future Internet;
{{ Big data;
{{ Cloud computing.
248
C.3.7. Case Study 7 – Eco Smart City Project, Vietnam

Development –
CASE ID007
INITIATIVE Eco Smart City Project
COUNTRY Vietnam
INTRODUCTION
development.
lessons learnt.
PRACTICE
Name Eco Smart City Project
Case ID007
249
SURVEY
1 In September 2012, the Vietnamese government launched http://www.vietnam-briefing.
the National Green Growth Strategy. This strategy aims to com/news/vietnam-ripe-green-
achieve low carbon emissions and enrich natural capital. investment.html/
In turn, these factors will be the drivers for a sustainable http://www.greengrowth-elearning.
economic development. Vietnam is establishing a carbon org/pdf/VietNam-GreenGrowth-
market were companies can receive carbon credits to meet Strategy.pdf
the obligations under the Kyoto Protocol. Vietnam and
http://www.establishmentpost.
investors are creating an environmentally conscious Eco
com/vietnam-ripe-green-
Smart City in Ho Chi Minh City - Eco Smart City project.
investment/#ixzz3X9neseUp
Highlights Eco Smart City project intends to be an example of modern green architecture. The projects investment
is US$2 billion. The overall goals of this project are:
{{ Green growth is by and for the people, contributing to employment, poverty reduction and improving
the material and spiritual life of all people.
{{ Green growth must lead to increased investments in conservation, development and efficient use of
natural capital, reduction of greenhouse gas emissions and improvement of environmental quality,
thereby stimulating economic growth.
{{ Green growth must be based on science and modern technologies, which are suitable to Vietnam
conditions.
{{ Green growth is the cause of the entire Party, all people, every level of Government, ministries,
localities, enterprises, and social organizations.
Comments The project is expected to start in September 2015, when the Vietnamese government celebrates 70 years
of independence.
250
SURVEYOR
When 25 April 2015
STAKEHOLDERS
Responsible Name Vietnamese Government
Role Coordination and management.
Type Government
Industry
Partner Name The Korea International Cooperation Agency
Funder Yes No
Role Assistant.
Type Government
Industry
WHO
Partner Name Mitsubishi / Toshiba
Funder Yes No
Role Investor
Type Government
Industry
Partner Name South Korean Lotte
Funder Yes No
Role Investor
Type Government
Industry
LOCATION AND TIME

Country Vietnam
WHERE
State/Province n/a
City Ho Chi Minh
Date 2015
251
AIM
City Background The creation of the new eco smart city Ho Chin Minh is part of the National Green Growth Strategy
of Vietnam. The project aims to attract investors in the credit carbon business model.
Digital City
Intelligent City
Knowledge City
Eco City
Ubiquitous City
WHAT
Smart City
What is About Eco Smart city project will be one example of a city where its economy
Summary development will be based on green growth investments.
Innovation(s) The innovation resides on the carbon credits that companies can have in order to meet the Kyoto
Protocol obligations. The credits are achieved through the use of green technologies and programs
for green growth in different areas (industry, agriculture, urban areas, tax, etc.).
Lessons Learnt The green growth strategy to achieve a sustainable economic development seems to be a good
strategy because the countries and companies must meet the carbon emission limits set out by the
Kyoto Protocol.
Comments The Eco Smart City Ho Chin Minh project has already attracted investors.
252
Drivers Economic Outcome: Restructure the economy and foster the economic institutions by
Development greening existing sectors and encouraging the development of economic
sectors to use energy and natural resources efficiently with higher added
values.
Governance
Mobility
Environment Reduce the greenhouse gas emissions and promote the use of clean and
renewable energy.
Social Conduct research: to enhance the application of advanced green
Development technologies able to more efficiently use the natural resources; to reduce
greenhouse gas emissions; and to contribute to an effective response to
climate change.
Quality of Life Improve the quality of life of its people, creating an environmentally
friendly lifestyle through employment generation from green industry,
agriculture and services;
Investment in green spaces;
WHY
Development of a green infrastructure.

Benefits {{ Green Construction: high efficient in the use of energy and materials;
{{ Urban ecology: harmonized ecosystem to improve the welfare of people;
{{ Businesses in the energy sector;
{{ Green products: non-toxic;
{{ Green Jobs;
{{ Knowledge in green growth issues.
Values {{ Promote collaboration for competences and skills development;
{{ Foster a common collective goal within its society;
{{ Promote eco-labelling and disseminate information on environmentally friendly products to the entire
society;
{{ Public expenditure should lead the development and use of green economy standards;
{{ Encourage sustainable consumption in the business sector;
{{ Sustainable consumption by the people.
253

Governance Develop strong information technology as the basic infrastructure for e-Government.
Maturity The maturity of the Eco Smart City project, along with the National Green Growth Strategy, described
in detail the metrics that should be achieved as well as how they should be implemented, indicating
that the smart city project has a good level of maturity.
Challenges {{ Ensure a very efficient use of resources;
{{ Achieve a sustainable economic development only through green practices;
{{ Attract investors to green growth business;
{{ Reduce carbon emissions.
Risks {{ Not achieving the carbon footprint needed to be viable;
{{ To be energetically self-sufficient based on renewable energies;
{{ Neglect legal, social and ethical impacts of technology;
{{ Security problems.
HOW
Tools {{ Information and data systems and management tools;

{{ Environmental tax and fees to adjust excessive consumption.
Technologies {{ Green Energy Technology (economizing fossil energy, energy recirculation in industrial production,
reduced emissions, solar energy, wind energy, nuclear energy, tidal energy and the systems of
smart power grids, etc.);
{{ Material technology and construction (includes non-fired materials, wood substitute materials,
processing of traditional materials using appropriate high technology, intelligent buildings, green
buildings, etc.);
{{ Mechanical technology in transportation (engines using new, low emissions energy, intelligent
transportation systems, etc.);
{{ Green Technology for agriculture, forestry, biology (new plant varieties, cultivation and processing
of agricultural, forestry and fishery);
{{ Green chemical technology (production of synthetic plastics based on plant material which easily
decompose, production from renewable raw materials, treatment of hazardous waste, producing
little or no by-products and waste, production with little consumption of water and chemicals,
etc.);
{{ Waste treatment technology (waste recycling, prevention and disposal of hazardous waste).
254
C.3.8. Case Study 8 – Digital and Knowledge-Based City, Mexico

Development –
CASE ID008
INITIATIVE Digital and Knowledge-Based City
COUNTRY Mexico
INTRODUCTION
development.
lessons learnt.
ⁱnstruments, tools, technologies and others.
PRACTICE
Name Digital and Knowledge-Based City
Case ID008
255
SURVEY
1 In 2012, the Legislation Assembly of Mexico DF penned the http://www.smartcbi.org/index.php/
Law for the Development of Federal District as a Digital City en/smart-talk/item/968-mexico/968-
and of Knowledge. This law states the right to universal, mexico
equal and affordable access to all services related with http://www.smartscities.com/en/2-
the ICTs and Technologies of Knowledge, offered by the mexico-of-smart-cities.html
public administrations. The law also includes guidelines
http://www.mexicodigital.com.mx
to develop the Digital Mexico. The Digital Mexico promotes
http://portaldeldesarrollo.com
the use of ICT technologies as a tool for socio-economic
development. http://www.contraloria.df.gob.
mx/index.php/innovacion-
tecnologica/135-innovacion-
tecnologica/1221-ciudad-de-mexico-
capital-digital
Highlights The first step to achieve Digital Mexico - a digital and knowledge city – was the law launched in 2012
together with the development plan. The second step was the elaboration of the Agenda Digital with the
guidelines for Capital Digital implementation.
Comments Latin American cities could be a good example of smart city good practices, since they are, in a way,
a forecast of what is coming for European cities during the next years, because the percentage of
the population living in cities is near 80% in Latin America, already surpassing other regions usually
considered as “more developed”.
SURVEYOR
When 26 April 2015
STAKEHOLDERS
Responsible Name Federal Administration of Mexico
WHO
Role Coordination and management.

Type Government
Industry
LOCATION AND TIME

Country Mexico
WHERE
State/Province Mexico City DF

City Mexico City
Region Central America
Date 2012
256
AIM
City Background The population of Mexico DF is larger than that of all other capitals in Latin America and the
Caribbean together. The size and population of Mexico City pose tremendous challenges and
difficulties to the local government. The importance of Mexico in the smart city panorama of Latin
America is growing. The legal grounds have been already established with Digital and knowledge-
based city plans in order to protect the concept of the Digital Mexico and the access of citizens to
wireless networks and digital information.
Digital City
Intelligent City
Knowledge City
Eco City
WHAT
Ubiquitous City
Smart City
What is About The Economic and Social Council of Mexico City DF made a long-term Agenda
Summary for the development of the Distrito Federal (Federal District) as a digital and
knowledge-based city. The Agenda for the development of the Distrito Federal (DF)
as a digital and knowledge-based city is funded by public resources that belong
to the Federal Administration. The main objective of this initiative is the socio-
economic development of city through the appropriate use of ICT technologies.
Innovation(s) The innovation aspect of this initiative is the legal framework to enforce the implementation and
adoption of the Digital Mexico plan.
Lessons Learnt A framework of regulations was developed to target how information and communication
technologies should be used in different areas.
Comments
257
Drivers Economic Outcome: Restructure the economy and foster the economic institutions by
Development greening existing sectors and encouraging the development of economic
sectors to use energy and natural resources efficiently with higher added
values.
Governance {{ e-Government
{{ e-Justice
{{ e-Education
{{ e-Health
{{ e-Finances
{{ e-Transport
Mobility Implementation and development of Information and Communication
Technologies in city transports.
Environment
Social {{ Universal, equal and affordable access to services involving
Development Information and Communication Technologies and Knowledge-
based Technologies provided by the Public Administration is a right
for all citizens in the DF.
{{ Digital competence development will be promoted at all stages of
education, training and human resources development, based on
usability standards that ensure easy system management to the
different target population groups, particularly those with different
abilities and vulnerable groups.
{{ Training and professionalization for developers of socially-oriented
WHY
computer applications will be fostered.

Quality of Life {{ Affordable, reliable and high-speed Internet connection will be
promoted in academic and research institutions located in the DF,
in order to foster its essential function of technology and knowledge
production.
{{ Patient tele-monitoring, online doctor appointments and control of
supplies of essential pharmaceutical drugs.
Benefits {{ e-Government;
{{ e-Justice;
{{ e-Education;
{{ e-Health;
{{ e-Finances;
{{ e-Transport;
{{ Smart services for citizens and companies;
{{ Security: surveillance cameras in the city;
{{ Healthcare system;
{{ Accelerate new business;
{{ Open data: citizens have access to data sets available in a portal.
Values {{ Foster the engagement of citizens in the development of the knowledge society and in the management
of public affair;
{{ Promote knowledge-transfer;
{{ Gives voice to citizens;
{{ Promotes collaboration and skills development.
258

Governance The e-Government model is composed by e-Administration, e-Citizen and e-Services components.
Maturity A self-assessment tool would be useful to measure the implementation of the plan in all of its phases.
It is also missing the level of maturity when compared to other cities, however, making one empirical
comparison to other smart cities, we could say that the level of maturity is reasonable.
Challenges {{ Develop an integrated city infrastructure and platform;
{{ Standards for interoperability;
{{ Improve the economy only resorting to ICT;
{{ Ensure equity and fairness.
Risks {{ Not considering social-environmental concerns;
{{ Neglect the social and ethical impact of technologies;
{{ Excess of surveillance cameras could threaten citizens’ privacy.
Tools Information and communication tools and platforms for public administration and city;
HOW
{{
{{ Legal framework;
{{ Smart city Model;
{{ e-Government;
{{ e-Justice;
{{ e-Education;
{{ e-Health;
{{ e-Finances;
{{ e-Transport.
Technologies {{ Cyber-security;
{{ Technology-assisted education;
{{ Wireless networks;
{{ Data analysis;
{{ Open data infrastructures;
{{ New technologies.
259
C.3.9. Case Study 9 – Open Data – GXBus, Uruguay

Development –
CASE ID009
INITIATIVE Open Data - GXBus

COUNTRY Uruguay
INTRODUCTION
development.
lessons learnt.
PRACTICE
Name Open Data - GXBus
Case ID009
SURVEY
1 Montevideo was the first Latin America city to have an http://www.opendataresearch.org/
open data policy (2010). The public data provided by sites/default/files/publications/
Montevideo City gives rise to the creation of several new Opening%20Montevideo-a%20
open-data application initiatives. One of them was the case%20studyfinalII.pdf
GXBus initiative in 2013. The GXBus mobile application
gives information to users about Montevideo public
transports.
Highlights GXBus is a free application for all sort of smartphone devices.
Comments The Uruguayan open data policy fostered the creation of new open-data applications developed either
by public services or by the private sector, benefiting citizens and giving them new and ubiquitous
services.
260
SURVEYOR
When 27 April 2015
STAKEHOLDERS
Responsible Name Martin Rostagnol – Uruguayan developer
WHO
Role Developer
Type Government
Industry
LOCATION AND TIME

Country Uruguay
WHERE
State/Province n/a
City Montevideo
Region South America
Date 2013
AIM
City Background Montevideo is the capital of Uruguay. It houses more than half of the country’s 3.3 million people.
It is the heart of the growing industry and it is expanding its shared services sector and growing the
interest in Finance and Accounting Outsourcing. In Uruguay, most of the population and labor force
is concentrated in the Montevideo metropolitan area (61%), and all global services companies are
located in this city.
Digital City
Intelligent City
Knowledge City
WHAT
Eco City
Ubiquitous City
Smart City
What is About The open-data application goal is to provide Montevideo citizens a tool to navigate
Summary in the city transport system, giving them information about how to reach a
destination and when the bus arrives at the box station.
Innovation(s) The innovative aspect of this initiative is the fact of being a bottom-up smart city approach that was
initiated by citizens due to the fact that they needed it.
Lessons Learnt This is a good example of one initiative driven by specific citizen needs and developed by them.
Comments
261
Drivers Economic Outcome:

Development
Governance
Mobility More than 5000 applications are installed in Android and OsX
smartphones and it has more than 3500 fans in Facebook. Facebook is
also a channel to provide information to citizens.
Environment
Social
Development
WHY
Quality of Life
Benefits {{ Ubiquitous access;
{{ More efficient use of public transport;
{{ Real-time information about public transports;
{{ Convenience.
Values {{ Increases the quality of public transport services;
{{ Could have economic impact because the number of public transport users trends to increase with this
application;
{{ Improves society mobility in the city.

Governance Not applicable
Maturity Although the smart city model, in this case, is only applicable to the transport domain, due to the
fact that it is a bottom-up approach and because of the open data policy, its maturity in terms of
smart city initiatives is high.
Challenges {{ Maintain the application and data sets;
{{ Standards for interoperability;
Avoid the technology polarization of citizens;
HOW
{{

Risks {{ Neglect other public transport information alternatives for none IT users;
{{ Dependence on ICT technology.
Tools {{ GXBus
Technologies {{ Telecom networks;
{{ New technologies;
{{ Mobile devices.
262
C.3.10. Case Study 10 – Chamber Campaign, Colombia

Development –
CASE ID0010
INITIATIVE Chamber Campaign

COUNTRY Colombia
INTRODUCTION
development.
lessons learnt.
PRACTICE
Name Chamber Campaign
Case ID0010
SURVEY
1 In the spring of 2011, the chamber campaign of Bogotá was http://socialmediaweek.org/
launched and involved several online initiatives to engage blog/2012/09/engaging-the-
the population in the reinvention of the city. As a result of population-of-a-city-to-reinvent-
these initiatives, the population delivered five proposals to itself-part-two/
be included in the new mayor’s agenda.
Highlights To engage the citizens beyond face-to-face roundtables, the candidates used a broad sort of online tools,
such as Facebook, Twitter, forums, blogs, and virtual questionnaires.
Comments More than 10.000 citizens have been actively involved in the Chamber’s process and over 28 million hits
have been made on websites about the campaign.
263
SURVEYOR
When 27 April 2015
STAKEHOLDERS
Responsible Name Not applicable
WHO
Role Developer
Type Government
Industry
LOCATION AND TIME

Country Colombia
WHERE
State/Province n/a
City Bogotá
Date 2011
AIM
City Background Bogotá is the capital of Colombia and has a population of about 7.5 million people. The city
economy is developed and diversified. Its commercial and business activities are increasing
significantly. The main financial and banking centres of Colombia are located in Bogotá.
Digital City
Intelligent City
Knowledge City
Eco City
Ubiquitous City
WHAT
Smart City
What is About During Bogotá’s campaign of 2011 the candidates have used several online tools
Summary to involve and engage the citizens in the re-construction of city. The result was one
massive citizen participation, which gives light to five consensual proposals for the
agenda of the next Mayor.
Innovation(s) This initiative has the innovation of contributing to cultivate values like citizen participation and
citizen engagement in the city policies.
Lessons Learnt This is a good example of one citizen-driven initiative that provides a consensual way to build a
smart city.
Comments
264

Development
Governance Five proposals have been made by citizens to Mayor’s agenda.
Mobility
Environment
Social
Development
Quality of Life
Benefits {{ Engage the citizens in the city development strategy;

{{ Cultivate good social values.
Values {{ Promotes consensus-building;
{{ Enriches social interactions;
{{ Decision-making through consensus-building;
{{ Gives voice to citizens;
WHY
{{ Fosters common collective goals.


Maturity This case represents a significant shift in the process of building a political agenda because citizens
settled the political agenda. Therefore, the maturity of this initiative is advanced.
Challenges {{ Follow the agenda that was agreed with the citizens.
Risks Neglect the citizens’ proposals because of personal or political interests.
HOW
{{
Tools {{ Facebook;
{{ Twitter;
{{ Forums;
{{ Blogs;
{{ Virtual questionnaires.
Technologies {{ Telecom and data networks;
{{ Web technologies;
{{ Mobile devices.
265
C.3.11. Case Study 11 – Large Outdoor Escalator System, Colombia

Development –
CASE ID0011
INITIATIVE Large Outdoor Escalator System – Medellin
COUNTRY Colombia
INTRODUCTION
development.
lessons learnt.
PRACTICE
Name Large Outdoor Escalator System – Medellin
Case ID0011
SURVEY
1 The large outdoor escalator built in Medellin connects the http://www.opendataresearch.org/
poor neighborhoods to the prosperous city’s valley center. sites/default/files/publications/
The system reduced the travel time from half an hour to Opening%20Montevideo-a%20
just 6 minutes. case%20studyfinalII.pdf
http://www.amusingplanet.
com/2015/03/massive-outdoor-
escalator-in-comuna-13.html
Highlights This is a very concrete action to improve the quality of life of the most needed citizens.
Comments The escalator is divided into six stages and zigzags its way up the slope ascending a total height of 384
meters.
266
SURVEYOR
When 27 April 2015
STAKEHOLDERS
Responsible Name Medellin government
Role Management and developer.
Type Government
Industry
WHO
LOCATION AND TIME

Country Colombia
State/Province n/a
City Medellin
WHERE

Date 2011
AIM
City Background The neighborhood of Comuna 13, located on the periphery of Medellin, is one of the poorest in
the city. Crime and gang war gained the upper hand, and Comuna 13 became known as the most
violent neighborhood in the city of Medellin. For several years, approximately 12.000 dwellers of
Comuna 13 used to climb hundreds of steps to get from the city center to their homes.
Digital City
Intelligent City
Knowledge City
Eco City
WHAT
Ubiquitous City
Smart City
What is About The initiative is about the installation of an urban escalator system in a poor
Summary neighborhood of Medellin that cuts an arduous 30-minute walk to a 6-minute
walk.
Innovation(s) The innovation here is the escalator system designed and implemented for use by residents of a
poor area.
Lessons Learnt A “simple” and innovator public transportation system like an escalator could have a profound
impact in the life of citizens.
Comments
267

Development
Governance
Mobility Improve mobility of people in peripheral areas (mountains) through

large outdoor escalator system.
Environment
Social
Development
Quality of Life
Benefits {{ Improves the quality of life;

{{ It is safer than walking;
{{ Offers more commodity.
Values {{ Promotes equity and fairness among citizens;
{{ Addresses the most needed citizens;
WHY
{{ Improves society mobility in the city.

Maturity The initiative is mature.
HOW
Challenges Maintain the escalator always available;

Avoid equipment misuse.
Risks Security issues mainly related to children and elderly.
Tools Escalator system.
Technologies Mobility technologies.
268
C.3.12. Case Study 12 – Integrated Transportation Network, Brazil

Development –
CASE ID0012
INITIATIVE Rede Integrada de Transporte (Integrated Transportation Network)
COUNTRY Brazil
INTRODUCTION
development.
lessons learnt.
PRACTICE
Name Rede Integrada de Transporte (Integrated Transportation Network)
Case ID0012
269
SURVEY
1 The Integrated Transportation Network allows a citizen to http://www.urbs.curitiba.pr.gov.
use more than one line with only one ticket. The public br/transporte/rede-integrada-de-
transport system has integration terminals to connect transporte
different lines so that users could easily change between
lines.
Highlights The system removes the typical delay in the transition between lines. It is flexible, low cost and simple to
use as a traditional bus system.
Comments Curitiba was the first city in the world to implement a BRT system (1974).
SURVEYOR
When 27 April 2015
STAKEHOLDERS
Responsible Name URBS - Urbanização de Curitiba S.A
Role Planning, operation and control
Type Government
Industry
Partner Name Fundação Bamerindus de Assistência Social
Funder Yes No
Role Shareholder
Type Government
Industry
WHO
Partner Name HSBC Seguros (Brasil) S/A
Funder Yes No
Role Shareholder
Type Government
Industry
Partner Name Banestado S/A, Participações, Administração e Serviços
Funder Yes No
Role Shareholder
Type Government
Industry
270
LOCATION AND TIME

WHERE Country Brazil
State/Province Paraná State
City Curitiba
Date 1974
AIM
City Background Curitiba is a Brazilian city with approximately 1.9 million people and it is the capital of the
Paraná state. The urban growth rate strengthened by the arrival of a lot of European immigrants
throughout the nineteenth century: mainly Germans, Poles, Ukrainians and Italians, which
contributed to the cultural diversity that remains today. The city experienced several urban
plans and laws aimed at promoting their international famous growth in urban innovations and
environment development.
Digital City
Intelligent City
Knowledge City
Eco City
Ubiquitous City
Smart City
WHAT
What is About It is about a public transport system that has been specially designed to improve
Summary system quality and efficiency, and to remove the traditional delays found in
traditional bus systems.
Innovation(s) The main innovator features of the Rede Integrada de Transporte:
{{ Dedicated lanes;
{{ Busway alignment;
{{ Off-board fare collection;
{{ Intersection treatment;
{{ Platform-level boarding.
Lessons Learnt The main objective of this system is to reduce the delays in the urban public-transit platform.
Comments There are similar systems around Brazil and other countries, such as the TransMilenio in Porto
Alegre, São Paulo and Bogotá, some of them with other innovations such as passing lanes and
express service.
271

Development
Governance
Mobility To be a reference in innovative solutions and efficient in the urban
mobility management.
Environment
Social
Development
WHY
Quality of Life Improve urban life.

Benefits {{ More efficient, safe and accessible public transports;
{{ More quality of life;
{{ Reduce the risk of accidents.
Values {{ Honesty in the conduct of our activities and business;
{{ Responsibility for our actions;
{{ Respect for people;
{{ Transparency in our actions.

Maturity As the project exists since 1974 it has a high level of maturity.
Challenges {{ Supervise;
{{ Enhance the mobility system for people with disabilities;
{{ Reduce air pollution;
{{ Extend the system to all communities;
{{ Customer satisfaction.
Risks {{ Failing to collect income;
{{ Overloaded vehicles;
{{ Personal safety;
HOW
{{ Long waits;
{{ Inconvenient location of stations.
{{ Low service frequency;
{{ Too expensive.
Tools {{ Bus Rapid Transit.
Technologies {{ Vehicle prioritization;
{{ Vehicle to Infrastructure communication (V2I);
{{ Vehicle to Vehicle communication (V2V);
{{ Fare collection;
{{ Operation management technologies;
{{ Technologies for providing information to passengers (PDAs, Smartphones, etc.);
{{ Databases and data analysis;
{{ Mobile devices.
272
C.3.13. Case Study 13 – Sustainable Barcelona Map Project, Spain

Development –
CASE ID0013
INITIATIVE Sustainable Barcelona Map Project
COUNTRY Spain
INTRODUCTION
development.
lessons learnt.
PRACTICE
Name Sustainable Barcelona Map Project
Case ID0013
273
SURVEY
1 Sustainable Barcelona Map is a virtual interactive map http://smartcity.bcn.cat/en/bcn-
linked to the Open Green Map. It is also a social network smart-city.html
for smartphones, which includes socio-environmental
initiatives relevant to the city. Specifically, the map provides
practical information about interest points (such as
shopping, accommodation, equipment, and infrastructure),
signposted with QR codes and citizen experiences (stories,
photographs, and activities) of the city.
Highlights The Sustainable Barcelona Map gives visibility to the contributions that citizens make to improve their
city, from small and emerging initiatives to large projects. It is also a tool for community recognition,
communication and awareness.
Comments It is a participatory project that aims to promote the sustainability of the city and strengthen the public
network in Barcelona.
SURVEYOR
When 27 April 2015
STAKEHOLDERS
Responsible Name Catalan Society for Environmental Education (SCEA), Centre for Research and
Institution Information on Consumption (CRIC) and municipal center of the Sun Factory (LFdS)
Funder Yes No
Role Creators
Type Government
Industry
Partner Name Environmental and Social Agents
Funder Yes No
WHO
Role Coordinators
Type Government
Industry
Partner Name Citizens
Funder Yes No
Role People who participate in collaborative mapping
Type Government
Industry
LOCATION AND TIME

Country Spain
WHERE
State/Province n/a
City Barcelona
Region Southern Europe
Date 2012
274
AIM
City Background Barcelona’s Smart City Strategy has a holistic view of the city, comprising several projects that resort
to technology as a transversal tool to manage the city resources and services in a more efficient
way. The final goal is to achieve a sustainable social, economic and urban development, thereby
improving the quality of life of its citizens.
After an extensive consultation process, Barcelona took shape in its Agenda 21 Commitment
towards Sustainability from 2002 to 2012, a document that defined broadly agreed principles,
objectives and lines of action to move towards a better city. During this time, Barcelona have
evolved ideas about what is good for the city and how to achieve it, several collaborative projects
have started and unquestionable progress has been achieved.
In 2012, Barcelona redefined its commitment to Sustainability citizen, marking the roadmap toward
a more equitable, prosperous and self-sufficient for the next 10 years.
Digital City
WHAT
Intelligent City
Knowledge City
Eco City
Ubiquitous City
Smart City
What is About The project is about a participatory tool composed by an interactive virtual map
Summary and a social network, which allows the introduction of city initiatives and places of
interest for environment sustainability and social value.
Innovation(s) The innovative aspect of this project is the fact that the content of the new map is being created
through collaborative workshops. The tool is also being used as a teaching resource and to
promote student participation.
Lessons Learnt This project goes beyond simply engaging citizen participation in the creation of a sustainable
city; it also adds social value because it can be used as a pedagogical tool for transmitting
environmental awareness to the community.
Comments This project also contributes for the international initiative “Open Green Map”.
275

Development
Governance
Mobility
Environment {{ Encouraging responsible behavior sustainable mobility, production
and responsible consumption, respect for natural and cultural
heritage, etc.
{{ Being a reference portal for citizenship and become a normal
element of consultation of the natural and social tool to boost the
green economy.
{{ Having a tool open to the public and the dynamism of the
transformation of the city, picking and highlighting the experiences
and knowledge of the environment of residents.
Social {{ Advancing social and business commitment towards a sustainable
Development and collaborative culture, creating spaces for community exchanges,
participation and meetings in the territory.
Quality of Life
Benefits {{ Gives information about sustainable shops, services and businesses, environmental facilities, fauna and
flora wildlife refuges, and so on;
{{ Connects the city to work together for a sustainable development;
{{ Contributes to improving the urban environment;
{{ Publicizes spaces and highlights the environmental heritage attractions.
Values {{ Sustainability;
{{ Responsibility;
{{ Equity;
{{ Inclusion;
{{ Innovation;
{{ Transparency;
WHY
{{ Proximity.

Maturity The tool promotes the engagement of citizens in the creation of a more sustainable city and adds
social value, which makes the initiative mature.
Challenges {{ Involve the community in the production of content;
{{ Be able to add cultural and social value;
HOW

Risks {{ Discriminate the non-technological citizens;
{{ Dependence on ICT technology.
Tools {{ Virtual Map
Technologies {{ Internet;
{{ Virtual maps;
{{ Mobile devices.
276
C.3.14. Case Study 14 – Skolkovo Project, Russia

Development –
CASE ID0014
INITIATIVE Skolkovo Project
COUNTRY Russia
INTRODUCTION
development.
lessons learnt.
PRACTICE
Name Skolkovo Project
Case ID0014
SURVEY
1 The Skolkovo Project goal is to create a smart city that is http://sk.ru/city/
an international innovation center. The initiative started in http://www.urenio.org/2015/03/05/
2010 as a state project to modernize and develop Russian smart-city-strategy-skolkovo-russia/
economy by reducing its dependence on oil and gas, and https://www.youtube.com/
to become a knowledge-innovation based economy. watch?v=J0oo2S-XRQ0
Highlights The city’s master plan principles are focused on environmental sustainability, a city with minimal or
zero emissions, total waste recycling, a developed water system, the prohibition to use vehicles with
combustion engines in the city centre, use of renewable energies and walking and cycling as prioritized
transport systems.
Comments The ambitious project intends to be the “Silicon Valley” of Russia.
277
SURVEYOR
When 27 April 2015
STAKEHOLDERS
Responsible Name Russian government
Role Developer
Type Government
Industry
Partner Name Cisco Systems
Funder Yes No
Role Planning and implementation of technology infrastructure
Type Government
Industry
Partner Name French company AREP
Funder Yes No
Role Developer of the general plan
Type Government
Industry
WHO
LOCATION AND TIME

Country Russia
State/Province n/a
City Skolkovo
WHERE
Region Eastern Europe

Date 2010
AIM
City Background The Skolkovo Innovation Center is a 10-year planned city for 20.000 residents that is going to be
built just outside Moscow.
Digital City
Intelligent City
Knowledge City
Eco City
WHAT
Ubiquitous City
Smart City
What is About It is about the creation of an innovation hub or centre in Russia, which will be built
Summary accordingly to smart city sustainable principles.
Innovation(s) The innovative aspect of this initiative is the fact of being a bottom-up smart city approach that was
initiated by citizens because they needed it.
Lessons Learnt This is a good example of one initiative driven by specific citizen needs and developed by them.
Comments
278
Drivers Economic Outcome: Stimulate innovation in information and communications technologies,

Development biotechnologies, aerospace, energy efficiency technologies, and nuclear
technology.
Governance
Mobility
Environment {{ Minimal or zero emissions of environmentally harmful substances;
{{ Recourses are managed prudently (buildings will use about 30% less
electricity, heat and water than the average Russian ones);
{{ All waste is recycled;
{{ At least 50% of the energy comes from renewable recourses.
Social
Development
WHY
Quality of Life
Benefits {{ Reduces the dependence of Russia on oil and gas;
{{ Leverages human capital;
{{ Creates new academic institutions;
{{ Creates congress centres;
{{ Creates offices and laboratory buildings;
{{ Builds new apartments;
{{ Creates fitness centres;
{{ Creates stores.
Values {{ Promotes entrepreneurial culture;
{{ Promotes an environmentally sustainable culture;
{{ Innovation.


Maturity Currently, the city is being implemented, however, the major part of the investment remains to be
done. The maturity of the Smart City model is low, the citizens are not taken into account.
Challenges {{ Stimulate the economic development;
{{ Attract investment;
{{ Reduce oil and gas dependency;
HOW
{{ Leverage human capital;

Risks {{ Initiative driven only by strategic and political interests;
{{ Neglect legal and social impact;
{{ Cultural barrier (e.g. transparency).
Tools {{ Smart city master plan.
Technologies {{ Information and communication technologies;
{{ Cisco technologies;
{{ Virtualization.
279
C.3.15. Case Study 15 – Living Lab, Netherlands

Development –
CASE ID0015
INITIATIVE Living Lab

COUNTRY Netherlands
INTRODUCTION
development.
lessons learnt.
PRACTICE
Name Living Lab
Case ID0015
280
SURVEY
1 Amsterdam created a partnership between businesses, http://amsterdamsmartcity.com/
authorities, NGOs and citizens to develop the Amsterdam projects/living-labs
Smart City (ASC). ASC has several projects, which are
organized in eight domains: smart mobility, smart living,
smart society, smart areas, smart economy, Big&Open
Data, Infrastructure, and Living Labs. For this case study, we
decided to select the IJburg Living Lab. For this initiative,
ASC together with IJburg dwellers, developed new products
and services, such as transport, work, healthcare or energy,
in order to improve the quality of life in the IJburg district.
The projects that are being developed in IJburg are Free
Wi-Fi, Fiber-to-the-Home, IJburg YOU decide! Ring-Ring,
Smart Work@IJburg, Digital Road Authority-Incident
Management, and Wijk TV.
Highlights The young population, high-level connectivity and modern surroundings give to IJburg the ideal
ingredients to be an excellent area for the development of new products and services.
Comments The philosophy behind the development of new products and services is always based on the user
needs.
SURVEYOR
When 27 April 2015
281
STAKEHOLDERS
Responsible Name Alliander
Role Founder
Type Government
Industry
Partner Name Amsterdam Economic Board
Funder Yes No
Role Founder
Type Government
Industry
WHO
Partner Name ARCADIS
Funder Yes No
Role Founder
Type Government
Industry
Partner Name Gemeente Amsterdam
Funder Yes No
Role Founder
Type Government
Industry
LOCATION AND TIME

Country Netherlands
State/Province n/a
City Amsterdam
WHERE
Region Western Europe

Date 2010
282
AIM
City Background The neighborhood of IJburg is the youngest district of Amsterdam. Only in the late 90’s was taken
the decision to start building this neighborhood. IJburg has been developed with houses that are
suitable for families, which means that the overall population is very young. IJburg also has young
and modern infrastructures, for instance, dwellers have access to the fastest public fiber optic
broadband Internet in the world.
Digital City
Intelligent City
Knowledge City
WHAT
Eco City
Ubiquitous City
Smart City
What is About It is about an urban living lab in the IJburg district that allows businesses the
Summary potential to both test and demonstrate innovative products and services.
Innovation(s) The innovative aspect of this initiative is the fact that the new products and services can be
developed and tested in a real scenario.
Lessons Learnt Living labs are a very useful tool to test innovative solutions. These, in turn, will allow people to
know which are the best practices to implement and use a given product or service.
Comments

Development
Governance
Mobility
Environment
Social
Development
Quality of Life Improve the quality of life
Benefits {{ Connecting parties and building consortiums;
{{ Identifying local investment portfolios and connecting to them;
{{ Gaining knowledge about dwellers and users of neighborhoods;
WHY
{{ Identifying the needs and wishes of the dwellers and users of neighborhoods;
{{ Energy potential analysis: technical, demographic and urban planning insights into the present and
potential energy consumption of neighborhoods;
{{ Knowledge exchange based on previous pilot projects;
{{ Can be replicated.
Values {{ Takes into account the region needs;
{{ Promotes an environmentally sustainable culture;
{{ Innovation;
{{ Knowledge-transfer;
{{ Local citizens;
{{ Empower participation and co-creation;
{{ Do-it-yourself.
283

Maturity ASC partnership of Amsterdam has an advanced and holist view of the smart city implementation
with several projects organized by areas already implemented. The initiative is very mature.
Challenges {{ Have a good methodology for collaborations;
{{ Engage companies in the Living Lab experimentation;
HOW
{{ Set up policy measures to be analyzed;

{{ Contextualize experiments.
Risks {{ Not having an adequate methodology for urban research;
{{ The participants in living labs experiences could not represent the general society;
{{ Only be used for research purposes by researchers.
Tools {{ Living lab.
Technologies {{ All the technologies used to build the city infrastructure.
284
C.3.16. Case Study 16 – Built Smart Program, USA

Development –
CASE ID0016
INITIATIVE Built Smart Program
COUNTRY United States
INTRODUCTION
development.
lessons learnt.
PRACTICE
Name Built Smart Program
Case ID0016
SURVEY
1 The Built Smart Program aims to guide the design http://www.seattle.gov/light/
and conception of green, healthy, and comfortable conserve/resident/cv5_bs.htm
buildings. The program also provides incentives for
builders, developers and architects to construct energy
efficient buildings. The buildings should provide resource
conservation and maximum cost-efficient comfort. Every
Built Smart building is subject to a rigorous inspection
during the construction to check whether or not they are
following the Built Smart standards.
Highlights The Built Smart standards are the State building code for energy efficiency and comfort.
Comments The Built Smart certification guarantees that the buildings meet the requirements of standards.
285
SURVEYOR
When 29 April 2015
STAKEHOLDERS
Responsible Name Washington
Role Program
Type Government
Industry
WHO
Partner Name Seattle City Light
Funder Yes No
Role Administrator
Type Government
Industry
LOCATION AND TIME

Country United States
WHERE
State/Province Washington
City Seattle
Region Northern America
Date 2007
AIM
City Background Seattle is a port city in the US state of Washington. It is the most populous and most densely
populated city in the state of Washington with a population of approximately 650.000 people.
Seattle is frequently claimed as one of the smartest city in the country. It is very well ranked in
the smart economy and smart government domains. The city is also recognized for promoting
sustainable development, fostering start-ups, and attracting entrepreneurial talent.
Concept Type Type
Energy City
Digital City
Intelligent City
WHAT
Knowledge City
Eco City
Ubiquitous City
Smart City
What is About It is a set of standards for the building industry construct sustainable buildings.
Summary
Innovation(s) The innovative aspect of this initiative is its regulatory aspect, which enforces the construction of
green buildings.
Lessons Learnt The development of mandatory policies could be an efficient tool to accelerate smart city
implementations.
Comments Seattle advocates that creating regulations is the key to build green buildings.
286

Development
Governance
Mobility
Environment {{ Measure the environmental impact of buildings;
{{ Construction inspection;
{{ Sustainable buildings.
Social
WHY
Development
Quality of Life Improve the quality of life.
Benefits {{ Sustainable site development;
{{ Water savings;
{{ Energy efficiency;
{{ Materials selection and indoor environmental quality;
{{ Comfort.
Values {{ Innovation;
{{ Environmental culture.

Maturity The initiative has a self-assessment tool to measure the environmental impact of the construction.
The initiative is mature.
Challenges {{ Cost-effective and comfortable buildings;
HOW
{{ Provide enough financial bonus for the private sector.

Risks {{ Excess of bureaucracy;
{{ The incentives may be insufficient to promote the best practices;
{{ Increasing the final price of construction.
Tools {{ Regulatory standards.
Technologies {{ Green construction technologies.
287
C.3.17. Case Study 17 – New York City 311, USA

Development –
CASE ID0017
INITIATIVE NYC 311
COUNTRY United States
INTRODUCTION
development.
lessons learnt.
PRACTICE
Name NYC 311
Case ID0017
SURVEY
1 New York City 311 is a centralized and all-purposed http://www.seattle.gov/light/
customer service center for New York citizens’ access to conserve/resident/cv5_bs.htm
non-emergency municipal services. The service is available
24 hours a day and seven days a week.
288
Highlights {{ Services most requested by New York citizens:

{{ Pay a Parking Ticket;
{{ NYC Jobs;
{{ Affordable Housing;
{{ Alternate Side Parking or Street Cleaning;
{{ Property Records;
{{ Civil Service Exams;
{{ Food Stamps;
{{ Birth Certificate;
{{ IDNYC Municipal ID Card;
{{ Parking Ticket Assistance;
{{ Public Assistance or Welfare;
{{ Noise from Neighbour;
{{ Residential Maintenance Complaint.
Comments {{ The New York citizens have available for download a NYC 311 application for Android or iOS operating
systems that allow them to easily find government services or report service requests to 311.
SURVEYOR
When 29 April 2015
STAKEHOLDERS
Responsible Name New York government
Role Management and implementation
Type Government
Industry
WHO
Partner Name Accenture
Funder Yes No
Role Advisor
Type Government
Industry
LOCATION AND TIME

Country United States
WHERE
State/Province New York

City New York
Region Northern America
Date 2003
289
AIM
City Background New York city is the biggest and more populous city of the United States, with a large and complex
governance system. It counts with more than 350.000 employees and more than 120 agencies,
offices and organizations that offer public services. In total approximately 40.000 services are
provided to 8.4 million dwellers.
What is About Digital City
Summary Intelligent City
Knowledge City
Eco City
WHAT
Ubiquitous City
Smart City
What is About It is about a non-emergency public service call request through a simple and easy
Summary to remember 311 phone number. The service operator can answer calls or redirect
them to information or resources that citizen need.
Innovation(s) The innovative aspect of this initiative is the fact that a citizen can access all city services through a
single entry point by making one simple phone call.
Lessons Learnt Besides the complexity of its implementation, the idea is very simple and the benefits for citizens
are immense.
Comments The idea is being replicated in other cities all over the world.
290

Development
Governance {{ The center represents nearly 300 city, state and federal agencies that
combined offer nearly 4.000 services.
{{ More than 400 call center representatives answer calls 24x7x365.
{{ Information is available in more than 170 languages, from Amharic
to Zulu.
{{ On an average weekday, more than 60.000 customers dial 311, and
the majority of calls are handled in four minutes or less.
{{ Visits to 311 Online, launched in 2009, total nearly seven million, and
more than 300.000 text sessions have been supported since 2011.
{{ 85 percent of calls are answered in 30 seconds or less, with an
average answer speed of 30 seconds.
{{ A full 85 percent of 311 customers have their inquiry resolved during
their initial call.
{{ The NYPD is better informed about citizen quality of life issues or
complaints.
{{ New York City has saved money from the consolidation of agency call
WHY
centers and expects to save millions more over the long term.
Mobility
Environment
Social
Development
Quality of Life
Benefits {{ Reduce burden on 911 calls;
{{ Eliminate duplicated service;
{{ Filling gaps in the service;
{{ Directing resources to areas of need;
{{ Allowing agencies to focus in their mission;
{{ Improving agency efficiency and service delivery;
{{ Excellence in customer satisfaction;
{{ Hosting all New York agencies and departments;
{{ Citizen comfort, quality of service and efficiency.
{{ Increasing citizens’ sense of belonging.
291

Governance The governance and service delivery is centralized, effective, open and collaborative.
Maturity The initiative is mature because it has a well-defined governance and service model.
Challenges Updating services;
Training qualified people to be service operators;
Have appropriated technology at the right time;
Limited funding and bureaucratic procedures in organizations.
Risks Lack of interoperability;
Interdepartmental and Intradepartmental conflicts;
HOW
Not having an adequate legal system;

Budgets cuts;
Low adaptation and flexibility capacity;
Weak organizational leadership.
Tools Customer service centre.
Technologies Internet;
Mobile applications;
Information and communication technologies;
Telecom network;
Customer Relationship Management (CRM) system;
Service Level Agreements (SLSs).
292
C.3.18. Case Study 18 – Ciudad Creativa Digital Project, Mexico

Development –
CASE ID0018
INITIATIVE Ciudad Creativa Digital (CCD) Project
COUNTRY Mexico
INTRODUCTION
development.
lessons learnt.
PRACTICE
Name Ciudad Creative Digital (CCD) Project
Case ID0018
SURVEY
1 Ciudad Creative Digital (CCD) project aims to create an http://ccdguadalajara.com/
environment capable of generate knowledge, enhance http://idbdocs.iadb.org/
quality of life, foster talent and innovative ideas through the wsdocs/getdocument.
intensive use of new technologies, in the Guadalajara city. aspx?docnum=38688452
Highlights Guadalajara is strategically very well located, only a couple of hours away from the United States and
with access to both the Atlantic and Pacific coasts. It has been used as a gateway to South America,
which has allowed Guadalajara to develop further in the areas of information technology and creativity.
Mexico is also a great producer of audio-visual Spanish content, generating content to the entire world
and a big fan and consumer of video games.
Comments The project harnesses the local context and characteristics of Guadalajara to fuel strategic endeavors and
develop its economy in a sustainable way.
293
SURVEYOR
When 1 May 2015
STAKEHOLDERS
Responsible Name Mexican Federal Government
Role Define the strategy
Type Government
Industry
Partner Name Ayuntamiento de Guadalajara
Funder Yes No
Role Management
Type Government
Industry
WHO
Partner Name JALISCO – Gobierno Del Estado
Funder Yes No
Role Management
Type Government
Industry
Partner Name Camara de Comercio - Guadalajara
Funder Yes No
Role Management
Type Government
Industry
LOCATION AND TIME

Country Mexico
WHERE
State/Province Jalisco
City Guadalajara
Region Central America
Date 2014
294
AIM
City Background The city of Guadalajara, the capital city of the State of Jalisco, is home to approximately 40% of the
information and communication technologies (ICT) industry of Mexico, as a result of a pioneering
and long term industrial, scientific and technological policies that began in the 1970s. Currently,
Guadalajara is one of the most important ICT hubs in Latin America, hosting international and
national companies in the following subsectors: semiconductors, embedded systems, software
development, systems integration, business process outsourcing, multimedia (2D and 3D), visual
special effects, videogames, testing, emulation, and simulation, with more than 90.000 employees.
Another strength is related with its unusually large and strong network of colleges and universities.
Digital City
Intelligent City
WHAT
Knowledge City
Eco City
Ubiquitous City
Smart City
What is About It is about the creation of an ideal city for learning, creating and generating
Summary innovative solutions for the audiovisual industry. The goal is to develop a dynamic
and creative ecosystem as a catalyst for economy growth.
Innovation(s) The innovation resides on the focus of creating an urban environment that attracts the world’s
brightest talents in advertising, gaming, filming, TV, and other areas related with digital-media
innovation.
Lessons Learnt This is a good example of a smart city project that takes opportunity of the city’s strengthens to
empower the economy and offer quality of life in harmony with its historic heritage.
Comments
295
Drivers Economic Outcome: The Digital Creative City is intended to boost economic growth and
Development productivity in the country as a whole, beyond its local positive effects
on the economy of the State of Jalisco and the City of Guadalajara, in
the sense of creating a long-term sustainable engine of growth for the
economy.
Governance Consolidating a governance model and execution mechanism for the
development of the project; detailing and planning a strategy for private
sector involvement in the development of the project; supporting
complementary studies that will help prioritize actions and set up
mechanisms for enterprise creation and talent development.
Mobility Guarantee greater urban mobility and accessibility.
Environment The outcome is that the community finds in city parks a sustainable and
green space that is both innovative and enjoyable.
Social Create an environment that attracts and preserves the right environment
WHY
Dᵉvelopment for companies, institutions, and creative people.

Quality of Life Create a high quality urban model of living that seamlessly integrates
adequate zoning for mixed uses such as living, digital audiovisual
production, commerce, and entertainment.
Benefits {{ Having a cluster of creative enterprises;
{{ Generating 15.000 jobs primarily for young professionals;
{{ Regeneration of its historic city center ;
{{ Creating a model for sustainable urban growth;
{{ Renovation of the underlying infrastructures;
{{ Provides better services;
{{ Provides new economic opportunities;
Values {{ Innovation and creativity;
{{ Sensory experience.

Governance The objective of the project is to have a governance model and execution mechanism tailored
for Mexico, including organization, roles, business processes, rules for decision-making, project
management, monitoring, and evaluation.
Maturity The project is well design and contextualized, it demonstrates maturity at all levels of the smart city
concept.
Challenges {{ Set up a governance model that combines the vision, needs and resources from the federal, state
and municipal government, private sector, academia and civil society;
{{ Establish a distributed execution mechanism, where different institutions may implement
different projects in a coordinated fashion;
HOW
{{ Define the role of the private sector in the development: where, when and how.
Risks {{ The complexity of the project;
{{ Align all its components;
{{ Technical cooperation;
{{ Management and coordination.
Tools {{ Master Plan – Plan Maestro de Guadalajara – Ciudad Creativa Digital
{{ Data Center;
{{ Information and communication technologies;
{{ Telecom network.
296
C.3.19. Case Study 19 – Wise City Initiative, China

Development –
CASE ID0019
INITIATIVE Wise City Initiative
COUNTRY China
INTRODUCTION
development.
lessons learnt.
PRACTICE
Name Wise City Initiative
Case ID0019
SURVEY
1 Wise City initiative aims to retain people and http://www.wisecity.hk/project
their talent in the city by introducing innovative http://www.digital21.gov.hk/eng/relatedDoc/
and creative technological solutions, as well as, download/2014D21S-booklet.pdf
became a smart city with a high level of quality of http://www.fccihk.com/files/dpt_image/5_
life. In addition, Hong Kong has the objective to committees/Green%20Business/2013%20
become a smart city model. 01%2031%20-%20Smart%20Cities%20-%20
Hong%20Kong%20V5.pdf
Highlights On key factor to achieve this goal is the collaboration between the local government, universities,
businesses and other city stakeholders.
Comments The smart city process has been built with a series of consultations and workshops to produce and filter
ideas.
297
SURVEYOR
When 1 May 2015
STAKEHOLDERS
Partner Name Hong Kong Government
Funder Yes No
Role Management
Type Government
Industry
Partner Name University of Hong Kong
Funder Yes No
Role Advisor
Type Government
Industry
Others: Academia
Partner Name French Chamber
Funder Yes No
Role Promotor
Type Government
Industry
Partner Name Dragages HongKong
Funder Yes No
Role Developer
Type Government
Industry
LOCATION AND TIME

Country China
State/Province n/a
City Hong Kong
WHERE
Region Eastern Asia

Date 2013
298
AIM
City Background Hong Kong’s population was 7.241.700 million people in 2014. The population density in 2013
was 6.650 people/km2. Hong Kong has an excellent ICT infrastructure supporting the delivery of
secure e-services and the development of the local ICT industry. With the market liberalization,
the infrastructure provides Internet access at an affordable price. The household broadband
penetration rate is 85% and the mobile penetration rate is 231%. The average peak Internet
connection speed is 63.6 Mbps and the average Internet connection speed is 10.9 Mbps. The air
pollution in Hong Kong is 53%.
Digital City
Intelligent City
Knowledge City
Eco City
Ubiquitous City
Smart City
What is About Hong Kong has severe waste, water, energy and air quality problems. To tackle
Summary those problems they are exploring the options offered by smart city technologies
WHAT
to integrate and optimize the usage of key resources (water, waste, transport,
buildings).
Innovation(s) The innovation aspect of the project is the way it is being built through an innovative work-method
where jointly with multidisciplinary stakeholders that collaborate to achieve breakthrough results,
together with a series of consultations and workshop that are being conducted to produce new
ideas.
Lessons Learnt The project has a big consortium of 13 member companies, which are involved in the definition of
the smart city strategy and much more wish to participate actively in one of the following strategic
axes:
{{ Solid Waste Management;
{{ Water Supply and Waste Water Management;
{{ Mobility;
{{ Building;
{{ City Platform for Government and Citizens.
This hat represents a good example of a collaborative innovation process that involves several
entities such as government, universities, business and other NGOs.
Comments
299

Development
Governance
Mobility
Environment {{ Energy savings, up to 30%;
{{ Reduction of water losses, up to 20%;
{{ Reduce air pollution;
{{ Long-term environmental sustainability.
Social
Development
Quality of Life
Benefits {{ Treatment of waste;
{{ Reduce the energy and water consumption;
{{ Improve the quality of air;
{{ Enhanced efficiency;
{{ Customized services;
{{ Better quality of life;
{{ Improving attractiveness for residents, citizens and visitors.
Values {{ Innovation and creativity;
{{ Environmental culture;
{{ Collaboration in building and decision process;
WHY
{{ Environmental sustainability.

Governance The project combines public governance (includes national, regional as well as local city officials),
people ownership and business collaboration.
Maturity The maturity of the smart city project is high, because it tries to tackles all smart city domains and
involves all stakeholders in the process.
Challenges {{ Overloaded infrastructure;
{{ Congestion;
{{ Environmental targets;
{{ Pollution;
{{ Scarcity of resources;
HOW
{{ Reduce costs;
{{ Attract global investment, jobs and talent.
Risks {{ Spread of infections caused by pollution;
{{ Higher impact of natural impacts;
{{ Increase urban migration;
{{ Increasing disparities in wealth and knowledge.
Tools {{ Hong Kong Smart City Model.
{{ City-wide Wi-Fi;
{{ Big data analytics;
{{ Cloud computing.
300
C.3.20. Case Study 20 – Tianjin Eco-City, China

Development –
CASE ID0020
INITIATIVE Tianjin Eco-City
COUNTRY China
INTRODUCTION
development.
lessons learnt.
PRACTICE
Name Tianjin Eco-City
Case ID0020
SURVEY
301
1 Tianjin Eco-City is an eco-city joint project between the Tianjin Eco- http://www.tianjinecocity.
City Investment and Development Co., Ltd. (SSTEC) and the Chinese gov.sg/bg_intro.htm
and Singapore governments. The goal is to build a new city of http://www.hitachi.com/csr/
350.000 dwellers with 110.000 houses by around 2020. The vision of highlight/2011/act1102/
the project is underpinned by three harmonies and three abilities. http://www.tianjineco-city.
The harmonies address the social, economie, and environment. The com/
abilities address affordability, replicability and scalability.
Highlights The China government intention was Tianjin becomes an Eco-City Model for all urban spaces in China
because almost all cities in China are enveloped in smog and pollution. 7 years after the project was
started, the city has only 20.000 citizens, but a new city arose from a degraded space.
Comments Tianjin - A city model for an environmental aware urban planning in China.
SURVEYOR
When 2 May 2015
STAKEHOLDERS
Partner Name Tianjin Eco-City Investment and Development Co., Ltd. (SSTEC)
Funder Yes No
Role Master developer
Type Government
Industry
Partner Name Chinese Government
Funder Yes No
Role Investor and planning
Type Government
Industry
Partner Name Singapore Government
Funder Yes No
Role Investor and planning
Type Government
Industry
WHO
LOCATION AND TIME

Country China
State/Province n/a
City Tianjin
WHERE
Region Eastern Asia

Date 2007
302
AIM
City Background The new Eco-city site is located 40 km from Tianjin city centre and 150 km from Beijing city centre.
It is located within the Tianjin Binhai New Area, one of the fastest growing regions in China. Tianjin
Binhai New Area is in turn located in the Bohai Bay region (which covers Beijing, Tianjin and part
of the Hebei Province), which has been identified as the next growth engine in China, after the
Pearl River delta and the Yangtze River delta. The Eco-City is highly accessible from key cities and
industrial districts in the region via major highways, railways, air routes, and shipping lines.
Tianjin Eco-city has a total land area of 30 km2. The Eco-city is planned for a population of 350.000
people. The forecast is to develop the Eco-city over 10-15 years. The start-up area is scheduled
for completion by end-2013. Since 2007, the site has been contaminated with mercury, DDT, and
wastewater.
Digital City
Intelligent City
Knowledge City
Eco City
Ubiquitous City
WHAT
Smart City
What is About The Sino-Singapore Tianjin Eco-City project is about deploying a sustainable city
Summary that full fits all environment requirements. The city should be able to create a
vibrant economy where residents have a good quality of life and live in harmony
with the environment. The city will be developed with cutting edge technologies
and iconic buildings.
Innovation(s) The innovative aspects of this project are associated with its three abilities:
{{ Practicable: the technologies adopted in the Eco-city must be affordable and commercially
viable;
{{ Replicable: the principles and models of the Eco-city could be applied to other cities in China
and even in other countries;
{{ Scalable: the principles and modes could be adapted for another project or development of a
different scale.
Lessons Learnt Almost all cities in China have ecological problems to tackle that environmental challenge China
is committed in building a reference urban model of a sustainable Eco-City that is ecologically
friendly, socially harmonious and resource efficient.
Comments
303

Development
Governance
Mobility
Environment {{ Clean water (100% potable tap water, 50% non-traditional resource,
0% loss of natural wetland);
{{ Clean environment (100% green building, >90% green trips by 2020,
>60% overall recycling rate);
{{ Clean energy (>20% renewable energy use, 100% coverage).
Social
Development
Quality of Life
Benefits {{ Ambient quality;
{{ Quality of water;
{{ Reduced carbon emissions;
{{ Green buildings;
{{ Green spaces;
{{ Waste treatment;
{{ Internet coverage;
{{ Affordable public housing;
{{ Renewable energy;
{{ Build a R&D scientists and engineers workforce.
{{ Environmental culture;
{{ Environmental sustainability;
WHY
{{ Social harmony;
304

Maturity The maturity of the project is high, it includes the vision, master plan, Key Performance Indicators
(KPI), Milestones and the main economic, social an environment drivers.
Challenges {{ Achieve environmental targets;
{{ Attract global investment, jobs and talent;
{{ To be economically, socially and environmentally sustainable;
{{ To be replicable;
{{ To be practicable;
{{ To be scalable.
HOW
Risks {{ To become an empty city (ghost city);

{{ Project management risks;
{{ Project cost and financing;
{{ Affordability and social inclusion;
{{ Public versus public interests;
{{ New city planning risks;
{{ Integration of resources (transports, communication, governance, water and waste systems, etc.).
Tools {{ Eco-City Model;
{{ Master Plan;
{{ Key Performance Indicators (KPIs)
Technologies {{ Eco-technologies
305
C.3.21. Case Study 21 – Guimarães Green City, Portugal

Development –
CASE ID021
INITIATIVE Guimaraes European Green Capital
COUNTRY Portugal
PRACTICE
Name City of Guimarães
Case ID0021
SURVEY
Sources No Description URL
1 Citizens have the right to contribute to the sustainability of their own http://www.
communities. The provision of mechanisms for democratizing participation cm-guimaraes.pt/
enables the population to be engaged in verifiable growth, sustainability and
resilience practices. Guimarães proposes to pioneer this process by offering to
transform itself into a living campus of sustainability citizenship and community
development.
Citizens’ potential and willingness to engage in sustainable development strategies
is well-known. Often local governance is not prepared to offer solutions to disclose
such potential. Thus, Guimarães is willing to take the lead at the European level,
by sharing its open intelligent governance vision, principles and experiences with
its European fellow cities and town. European programmes such as Smart Cities
and Communities provide ideal context for those experiences to be disseminated
and therefore have a broader impact.
The project objectives are twofold. Primarily, it focuses on establishing an
integrated set of local governance instruments to achieve sustainable and resilient
citizenship. Secondly, the project aims at sharing the city wide open urban
governance living campus with other European local communities.
The governance instruments include: 1) integration, 2) diversification, and 3)
innovation as explained below.
1. Integration – Measures will be taken to integrate sustainability requirements
with all the local urban management programmes, strategies and actions.
Example initiatives for this vision include: the electrification of the public
transports and commuting networks, the requalification of public lighting, the
implementation of adaptive local taxes system such as “zero CO2 emission /
zero tax” solution, bioelectricity generation, water and waste management,
PV urban hubs, urban forest parks management and carbon neutral public
procurement.
Under the vision for integration, a reference Sustainable Energy Action Plan was
shared with around 5,000 European municipalities; networks were formed; and
innovation-driven local platforms were established.
306
2. Diversification – Diversified measures, oriented to specific economic sectors, http://www.

population groups, and local agglomerations, are set to engage actors and cm-guimaraes.pt/
population. Capacity building, incentives to eco-building, environmentally
neutral investment attraction, energy educational programmes promotion,
sustainability illiteracy eradication, stimulation of technological innovation
absorption, fixation of social capital are among the planned measures. A
distributed sustainability campus, operating over Guimarães territory, will host,
consolidate and unify local interventions. This makes real Guimarães’ visions
of integrated city management and open innovative strategic development in
order to be shared with local partners, regional stakeholders or European wide
clusters.
Verification, monitoring and urban data management mechanisms are maintained
to allow the participating citizens and agents to assess the impact of their
individual contributions. These instruments form an Intelligent Governance
Platform to support and consolidate the project activities very much in line with
the Smart Cities and Communities paradigm.
Guimarães is prepared to offer itself as an open campus for urban innovation
and smart development, as city scale laboratory where sustainable citizenship
is transformed into verifiable sustainable and resilient development results
environmental results. To be significant at global level, project achievements have
to be widely propagated. The existing networking fora will be exploited to share
acquired knowledge and to encourage fellow communities throughout Europe to
unveil the potential of sustainable citizenship by adopting innovative sustainability
oriented governance.
Guimarães vision had its followers in Europe. Fellow cities required Guimarães
leadership of European projects, initiatives, agendas and platforms namely
under the scope of Smart Cities portfolio of initiatives and European Covenant of
Mayors’ scopes. 1000Years / 1000Smart network, in which new visions for vibrant
futures of millennially resilient communities are spun from smart cities generated
momentum.
Highlights The developed approach combines bottom-up, citizenship generated initiatives and new forms of city living,
with to down smart development measures.
Comments Full compliance and integration with European strategies, namely ones related with cities of tomorrow, open
innovation, leaving labs, and smart cities.
SURVEYOR
When 13 June
307
STAKEHOLDERS
Responsible Name Câmara Municipal de Guimarães
Role Governance animator
Type Government
Industry
Partner Name IrRADIARE
Funder Yes No
Role Concept coordinator
Type Government
Company
HO
LOCATION AND TIME

Country Portugal
State/Province North of Portugal / Minho
City Guimarães
WHERE
Region Região do Ave

Date 2014
City Background
Intelligent City
Knowledge City
Eco City
Ubiquitous City
Smart City
WHAT
What is About
Summary
Innovation(s) Being an historic city, patrimony of UNESCO, where Portuguese country, has born, the innovation
resides in becoming a smart historic city.
Lessons Learnt The major difficulty is to change the traditional mentality and local culture in relation to
environment issues.
Comments Guimarães’ view attracted other European fellow cities to engage
308
Drivers Economic Outcome: Outcome: Economic growth acceleration
Development
Governance Attractiveness for levering investment, high growth business,
knowledge emergence, creativeness and risk-taking and social
innovation.
Mobility The lifeblood of new vibrant ways of living the urban environment
and the city context.
Environment Better protected environment, urban biodiversity, natural resilience,
Social jobs creation, opportunities for all, inclusion, social development
Development and community spirit and shared more vibrant ways of living the
city.
Quality of better developed protective communities, healthy environment,
Life opportunities for personal development, community vibrancy and
creative social realization, economy and urban environment
Benefits Social development
Environmental responsibility
Economic progress
Shared open with partners and counter partners who may feel attracted by Guimarães vision.
Energy and waste management systems
Values Resilience
Sustainability
Inclusion
Transparency
Openness
WHY
Community

Governance Governance model for autonomous strategic decision-making. Open data to provide city’s data to
citizens.
Maturity Guimarães European profile and presence is continuously growing along last years. The mentioned
initiatives are concurrently developed under a number of projects. The initiative has a governance
model, a vision, a strategy and an implementation plan.
Challenges Keeping the momentum
HOW
Risks Economic contextual down turns

Tools Data and Information Systems
Living lab
Technologies Sensor Networks
Internet of Things
ICT Platforms
Network Integrated Communications
High-speed Communication Networks
C.4. Interview Protocol

Development
Interview Protocol
INTRODUCTION
This document describes the interview protocol used to learn from leading experts about their experiences in implementing
Smart City initiatives.
The interview aims at exploring six main issues related to Smart City planning and implementation: LOCAL CONTEXT – what
were major factors of the local context facilitating the implementation of the initiative? CHANGE – what were major changes
that were needed for implementing the initiative? CHALLENGES – what were major challenges faced for implementing
the initiative? RISKS – what were major risks related to the initiative? GOVERNANCE – what type of governance model was
adopted and how was it implemented? MEASUREMENT – how the initiative is assessed and measured with respect to the
goals?
The rest of this document is structured as follows: 1) INTERVIEW – who was interviewed, who interviewed, and when and
where was the interview conducted; 2) PROTOCOL – describing the questions to be formulated during the interview and
some hints for the replies; 3) CHALLENGES – a list of challenges that can be used to respond to the corresponding question;
and 4) RISKS – a list of risks to Smart City projects.
INTERVIEW
INTERVIEWEE
INTERVIEWER
TIME
PLACE
PROTOCOL
LOCAL CONTEXT
Q1 What were three major enablers or conditions of the local context that contributed for implementing the initiative?
HINTS: strong political leadership, well-defined government agenda, pressure from citizens, needs to protect
environmental resources, need to diversify the economy, leverage on existing human capital, need to solve a social
problem, etc.
CHANGE
Q2 What were three major changes, if any, that you had to make for implementing the initiative? HINTS: new laws,
regulations, organizational structures, business processes, work flows, deployment of new technology, new
competencies of human resources, new capacities of government agencies
CHALLENGES
Q3 What were three major challenges faced for implementing the initiative and which were the mechanisms adopted to
overcome them? HINTS: you can identify challenges faced by the initiative from the list of challenges included in the
appendix or you can add new challenges
RISKS
Q4 What were three major risks related to the initiative that required to be managed? HINTS: you can identify risks
related to the initiative from the list of risks included in the appendix or you can add new risks
GOVERNANCE
Q5 What type of collaborative/participatory governance model, if any, was developed for the initiative?
Q6 How was the model implemented in practice and what were the pros and cons of implementing such model?
Q7 How were private (economic) and public (environmental and social) interests balanced?
310
MEASUREMENT
Q8 How the initiative is assessed and measured with respect to the achievement of the goals?
OTHER COMMENTS
Q9 Is there any other important issue or lesson learnt from the initiative that you would like to share?
LIST OF CHALLENGES
ID TYPE DESCRIPTION
CH1 Financial Ensuring availability of financial resources
CH2 Financial Attracting investors
CH3 Financial Ensuring the construction of cost-effective buildings/facilities
CH4 Financial Reducing costs
CH5 Technical Ensuring the adoption of interoperability standards
CH6 Technical Updating new releases of services
CH7 Technical Having the appropriate technology at the right time
CH8 Social Ensuring social cohesion
CH9 Social Ensuring equity and fairness among citizens
CH10 Social Ensuring territorial cohesion
CH11 Social Avoiding technology polarization of citizens
CH12 Social Ensuring the development of social and cultural values
CH13 Social Ensuring social sustainability
CH14 Environmental Ensuring environmental sustainability
CH15 Environmental Reducing carbon emissions
CH16 Environmental Ensuring efficient use of natural resources
CH17 Environmental Achieving sustainable development only through green practices
CH18 Environmental Reducing air pollution
CH19 Environmental Reducing oil and gas dependency
CH20 Environmental Reducing traffic congestion
CH21 Environmental Addressing the scarcity of natural resources
CH22 Governance Providing enough incentives for the private sector
CH23 Governance Ensuring collaboration between partners
CH24 Governance Engaging private sector in testing solutions
CH25 Governance Adopting decision/proposals made by citizens
CH26 Governance Defining the proper role for private sector actors – where, when, how
CH27 Governance Attracting talents
CH28 Governance Enabling distributed implementation with central coordination
CH29 Governance Establishing a governance committee with broad representation of government levels
and societal sectors
CH30 Quality Ensuring 24x7 service availability
CH31 Quality Ensuring customers’ satisfaction
CH32 Quality Maintaining data and data-sets up to date
CH33 Quality Ensuring the construction of comfortable buildings/facilities
CH34 Implementation Contextualizing the project/solution to the local conditions
CH35 Implementation Ensuring integration of city infrastructure to an integrated ICT platform
CH36 Implementation Ensuring the availability of the service to different communities in the city
CH37 Implementation Overcoming bureaucratic procedures in government agencies
CH38 Implementation Producing a scalable solution
CH39 Human Capital Attracting qualified IT professionals and relevant IT players
311
CH40 Human Capital Having qualified human resources for service delivery
CH41 Human Capital Leveraging human capital
CH42 Economic Improving competitiveness against international markets
CH43 Economic Controlling wild capitalism
CH44 Economic Achieving sustainable development only through green practices
CH45 Economic Ensuring economic sustainability and growth
CH46 Economic Stimulating economic development
LIST OF RISKS
ID TYPE DESCRIPTION
RK1 Social-Divide Deepening social polarization and gentrification
RK2 Social-Divide Strengthening digital divide
RK3 Social-Divide Increasing disparities with respect to health services and access to knowledge
RK4 Social-Exclusion Rising citizens’ feeling of exclusion due to restrict access to connectivity and services
RK5 Social-Exclusion Rising citizens’ feeling of exclusion due to controlled access to exclusive places
RK6 Social-Exclusion Social exclusion of local citizens due to efforts for attracting qualified foreigners
RK7 Social-Exclusion Neglecting citizens’ opinions due to political interests
RK8 Social-Exclusion Not addressing special needs of service recipients
RK9 Social-Adoption Delivering low take-up of services due to expensive fees
RK10 Social-Adoption Facing low adaptation and flexibility capacity for adopting new solutions
RK11 Social-Adoption Not being able to attract inhabitants for a new developed city
RK12 Social-Impact Disregarding the social and ethical impact of ICT
RK13 Social-Impact Rising negative experiences faced by citizens and visitors due to high surveillance
RK14 Social-Impact Developing a society driven by individuals instead of communities’ values due to the
lack of common history and culture of dwellers
RK15 Social-Concerns Rising citizens’ concerns on privacy and security due to pervasive deployment of ICT
RK16 Social-Concerns Promoting economic development disregarding social concerns
RK17 Social-Concerns Facing cultural issues (e.g. lack of transparency of government authorities, partners)
RK18 Financial Lacking financial resources to afford the costs of initiatives
RK19 Financial Not being able to attract investors
RK20 Financial Not being able to efficiently collect service fees
RK21 Technical Be driven by a very technology-centered vision
RK22 Technical Facing cyber-attacks
RK23 Technical Limited capacity for satisfying service transport demand
RK24 Technical Lack of methodology to support urban related research
RK25 Technical Generalizing results without proper contextualization
RK26 Technical Lack of alignment among project components
RK27 Technical Developing decoupled city infrastructure components
RK28 Environmental Having negative environmental impact of city development
RK29 Environmental Not achieving the reduction of carbon footprint to comply with the Kyoto protocol
RK30 Environmental Promoting economic development disregarding environment concerns
RK31 Economic Promoting economic development only based on energy resources
RK32 Economic Developing an economy highly influenced by external factors
RK33 Economic Promoting economic development focused only on ICT-knowledge
RK34 Economic Developing an economy highly dependent on ICT
312

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What challenges do cities face with rapid urbanization?

What challenges do cities face with rapid urbanization?

What risks does the document outline regarding social issues?

What risks does the document outline regarding social issues?

Smart Sustainable Cities

Smart Sustainable Cities

Smart Sustainable Cities in Developing Countries

4.3.4. Attribute 4 – Risks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

6.3.3. Attribute 3 – Challenges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

9.2.1. People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

IDA Infocomm Development Authority of Singapore

SPIE Proceedings of the International Society for Optics and Photonics

Section 2.2 Section 2.3

Smart Sustainable City

Figure 1: Urbanization, Sustainability and Digitization Domains

2.1.1. Urban Population Growth

Figure 2: Urban Population Growth in Developed Countries

Figure 3: Urban Population Growth in all Countries

URBAN POPULATION 2014 2050

Africa 40% 56%

Europe 73% 82%

North America 81% 87% 2014 2050

Figure 4: Urban Population Growth in Regions of the World

Table 1: Urbanization Facts and Figures

2.1.2. Growth of Cities

Figure 5: Growth of Cities of Different Sizes

0 5000 10000 15000 20000 25000 30000 35000 40000

Figure 6: Megacities and their Populations in 2014

Figure 7: Mega-Cities Per Continent and Per Developed-Developing Countries

2.1.3. Urbanization Challenges

Table 2 summarizes major urbanization challenges (UNDESA 2014b).

Table 2: Urbanization Challenges

2.2. Urbanization and Sustainability

In addition, sustainable cities are resilient to natural and human-made disasters.

Table 3: Sustainable Development Goal on Urbanization

2.3. Urbanization and Digitization

Table 4: Digital, Intelligent, Smart City and Eco City Concepts

“user-centered evolution of the other city-concepts which seem to be more

“An eco-city builds on the synergy and interdependence of ecological and

{{ Informatics {{ Intelligent systems {{ Social and human concerns {{ Natural eco-systems

1. Research 2. Policy 3. Case Study

5a. Policy 5. Synthesis of 5b. Research

Figure 8: Project Methodology

3.1. Activity 1 – Research Literature Review

Data Collection Quantitative Qualitative Synthesis

Figure 9: Methodology for Research Literature Review

3.2. Activity 2 – Policy Literature Review

Data Collection Quantitative Qualitative Synthesis

Figure 10: Methodology for Policy Literature Review

3.3. Activity 3 – Case Study Development

Data Collection Quantitative Qualitative Synthesis

Figure 11: Methodology for Case Study Development

3.4. Activity 4 – Building Conceptual Framework

The conceptual framework built through this activity is described in Section 7.

Concept Framework Framework Framework

Figure 12: Methodology for Building Conceptual Framework

3.5. Activity 5 – Synthesis of Project Findings

Intervention Policy Research Findings

Figure 13: Methodology for Synthesizing Project Findings

1. Research 2. Policy 3. Case Study

5a. Policy 5. Synthesis of 5b. Research