7 Service Manual - Gateway Nv59

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NV55
SERVICEGUIDE
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Contents
Chapter 1: System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Hardware specifications and configurations . . . . . . . . . . . . . . . . . . . . . . . 7
CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Pointing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Memory card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Wired LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Buttons/Indicators/Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Power savings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Notebook product tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Left View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Keyboard area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using the status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the capacitive touch keys . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using the EZ Pad touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using the webcam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Chapter 2: System utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

BIOS setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
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Contents
Navigating the BIOS setup utility . . . . . . . . . . . . . . . . . . . . . . . 29

BIOS setup utility menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
BIOS recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Creating the Crisis Recovery disk . . . . . . . . . . . . . . . . . . . . . . . 38
Performing a BIOS recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Running the Flash utility: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Clearing a BIOS password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Unlocking the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Chapter 3: Replacing notebook components . . . . . . . . . . . . . . . . . . . . . . . . 43

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Preparing the work space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Preparing the notebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Removing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Removing the bay cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Adding or replacing memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Replacing the wireless card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Replacing the optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Replacing the keyboard cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Replacing the multimedia board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Replacing the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Replacing the LCD panel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Replacing the palm rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Replacing the speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Replacing the touchpad board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Replacing the modem board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Replacing the USB board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Replacing the Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Replacing the cooling assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Replacing the LCD front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Replacing the webcam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Replacing the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Replacing the LCD panel hinge brackets . . . . . . . . . . . . . . . . . . . . . . . 103
Replacing the power button board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Replacing the Kensington lock cap . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Replacing the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Replacing the antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Replacing the LCD assembly lid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
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Chapter 4: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Diagnosing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
System test procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Testing the optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Testing the keyboard or auxiliary input device . . . . . . . . . . . . 117
Testing the memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Testing the power system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Testing the touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Power-On Self-Test (POST) error message . . . . . . . . . . . . . . . . . . . . . 120
Index of error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
No-beep error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Phoenix BIOS beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Symptom-to-FRU error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Keyboard and touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Intermittent problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Undetermined problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Chapter 5: Connector locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

System board layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Bottom view – Discrete model . . . . . . . . . . . . . . . . . . . . . . . . 137
Bottom view – UMA model . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Chapter 6: FRU (Field-Replaceable Unit) list . . . . . . . . . . . . . . . . . . . . . .139

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Exploded diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
FRU list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Appendix A: Test compatible components . . . . . . . . . . . . . . . . . . . . . . . 147

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Microsoft® Windows 7® Compatibility Test . . . . . . . . . . . . . . . . . . . 148
Appendix B: Online support information. . . . . . . . . . . . . . . . . . . . . . . . . 151
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Contents
iv
CHAPTER1
System specifications
• Preface
• Features
• System block diagram
• Hardware specifications and configurations
• Notebook product tour
1
CHAPTER 1: System specifications
Preface
Conventions
The following conventions are used in this manual:
Warning
Indicates a potential for personal injury.
Caution
Indicates a potential loss of data or damage to equipment.
Important
Indicates information that is important to know for the proper completion of
a procedure, choice of an option, or completing a task.
General information
Before using this information and the product it supports, read the following general
information.
This service guide provides you with all technical information relating to the basic
configuration decided for Acer’s global product offering. To better fit local market
requirements and enhance product competitiveness, your regional office may have
decided to extend the functionality of a machine (such as add-on cards, modems,
or extra memory capabilities). These localized features are not covered in this
generic service guide. In such cases, contact your regional offices or the
responsible personnel/channel to provide you with further technical details.
When ordering FRU parts: Check the most up-to-date information available on
your regional web or channel. If, for whatever reason, a part number change is
made, it may not be noted in this printed service guide.
Acer-authorized Service Providers: Your Acer office may have a different part
number code to those given in the FRU list of this printed service guide. You must
use the list provided by your regional Acer office to order FRU parts for repair
and service of customer machines.
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Features
Platform
• Processor
• Intel Core i3 Processors: 330M (2.13 GHz), M620 (2.5 GHz), 350M
(2.26 GHz)
• Intel Core i5 Processors: 430M (2.26 GHz), 520M (2.4 GHz), 540M
(2.53 GHz)
• Intel Core i7 Processors: 620M (2.66 GHz)
• Core logic: Mobile Intel HM55 Express Chipset
• Wireless: Intel WiFi Link 5300/5100, Atheros b/g/n
System memory
• DDR3 SO-DIMM
• Data rate supported: 800/1066/1333 MT/s
• Maximum memory: 4 GB (using two SO-DIMM modules)
Display and graphics

• 15.6" WXGA TFT LCD display panel
• VGA controller:
• Discrete model: ATI Madison Pro / Park XT with DDR3-800 1 GB VRAM
• UMA model: Integrated in the Mobile Intel HM55 Express Chipset
• Dual independent display support
• 16.7 million colors
• MPEG-2/DVD hardware-assisted capability (acceleration)
• MPEG-2/DVD decoding (for selected models)
• WMV9 (VC-1) support (acceleration)
• WMV9 (VC-1) and H.264 (AVC) decoding (for selected models)
• HDMI™ (High-Definition Multimedia Interface) with HDCP (High-bandwidth
Digital Content Protection) support
Storage subsystem
• Industry standard 2.5” 160–640 GB hard disk drive
• Optical drive options:
• Blu-ray Disc™/DVD-Super Multi double-layer drive
• DVD-Super Multi double-layer drive
• 5-in-1 card reader, supporting Secure Digital™ (SD), MultiMediaCard
®
(MMC), Memory Stick (MS), Memory Stick PRO™ (MS PRO), xD-Picture
Card™ (xD)
3
Input devices
• 99-, 100-, or 103-key keyboard, 2.5 mm (minimum) key travel
• Twelve function keys, four cursor keys, two Windows® keys
• Touchpad pointing device
• Capacitive touch keys
Audio
• Two built-in stereo speakers
• Built-in microphone on webcam
• Realtek ALC272 codec
• Supports Dolby Advanced Audio technology
• MS-Sound compatible
Communication
• Integrated webcam
• WLAN: Intel® WiFi Link 5300/5100 a/b/g/n, Atheros b/g/n
• WPAN: Bluetooth® 2.0+EDR (Enhanced Data Rate)
• LAN: 10/100/1000 Ethernet
I/O ports
• USB (four)
• External display (VGA) port
• Ethernet (RJ45)
• Modem (RJ11)
• Headphone/SPDIF Audio Out
• Microphone in
• DC in jack for AC adapter
• 5-in-1 card reader (SD™, MMC, MS, MS PRO, xD)
• HDMI™ port with HDCP support
Security
• Kensington lock slot
• BIOS-based user, supervisor, and HDD passwords
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Physical specifications
• Dimensions: 372 × 259 × 26 / 37 mm (14.65 × 10.2 × 1.02 / 1.46 in)
• Weight: 3.1 kg (6.83 lb)
Environmental specifications
• Temperature
• Operating: 32 °F to 90 °F (0 °C to 35 °C)
• Non-operating: -4 °F to 140 °F (-20 °C to 60 °C)
• Humidity (non-condensing)
• Operating: 10% to 90%
• Non-operating: 5% to 95%
5
System block diagram
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Hardware specifications and

configurations
CPU
Item Specification
CPU type n Intel Core i3 Processors: 330M (2.13 GHz), M620 (2.5 GHz), 350M (2.26 GHz)
n
Intel Core i5 Processors: 430M (2.26 GHz), 520M (2.4 GHz), 540M (2.53 GHz)
n
Intel Core i7 Processors: 620M (2.66 GHz)
Core logic Mobile Intel HM55 Express Chipset
Socket type LGA 1156 (Socket H)
Controllers
Item Controller
Core logic Mobile Intel HM55 Express Chipset
VGA n
Discrete model: ATI Madison Pro / Park XT with DDR3-800 1 GB VRAM
n
UMA model: Integrated in the Mobile Intel HM55 Express Chipset
LAN Broadcom BCM57780
USB 2.0 Mobile Intel HM55 Express Chipset
Bluetooth Broadcom BCM2046
Wireless 802.11 n
Intel WiFi Link 5100
n
n
Atheros AR5B91/HB93 b/g/n
n
Atheros XB63 b/g
Memory card reader Alcor AU6433
Audio codec Realtek ALC272
BIOS
Item Specification
BIOS vendor Phoenix
BIOS version v1.06
7
Item Specification
Supported protocols n ACPI 1.0b/2.0/3.0 compliance

n
PCI 2.2
n
System/HDD password
n Security Control
n
INT 13H Extenstions
n
PnP BIOS 1.0a SMBIOS 2.4
n BIOS Boot Specification
n
Simple Boot Flag 1.0
n
Boot block
n PCI Bus Power Management Interface Specification
n
USB Specification 1.1/2.0
n
IEEE 1394 1.0
n USB/1394 CD-ROM Boot Up support
n
PC Card Standard 1995 (PCMCIA 3.0 Compliant Device)
n
IrDA 1.0
n Intel AC97 CNR Specification
n
WfM 2.0
n
PXE 2.1
n Boot Integrity Service Application Program Interface (BIS) 1.0
n
PC99a and Mobile PC2001 Compliant
BIOS password control Manually set
Memory
Item Specification
Memory controller Built-in
Memory size 0 MB (no on-board memory)
SO-DIMM socket number 2 sockets
Supports maximum 4 GB
memory size
Supports SO-DIMM type DDR3
Supports data rate 800/1066/1333 MT/s
Supports SO-DIMM 204-pin SO-DIMM

package
Memory module You can install memory modules in any combination as long as they match the above
combinations specifications.
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Hard Disk Drive

Item
Models Seagate Seagate Seagate Seagate WD

ST9160314AS ST9250315AS ST9320325AS ST9500325AS WD6400BEVT-22A
Toshiba Toshiba Toshiba Toshiba 0RT0
MK1655GSX MK2555GSX MK3263GSX MK5055GSX
HGST HGST HGST HGST
HTS545016B9A HTS545025B9A HTS545032B9A HTS545050B9A
300 300 300 300
WD WD WD WD
WD1600BEVT- WD2500BEVT-22Z WD3200BEVT-22Z WD5000BEVT-22Z
22ZCTO CT0 CT0 AT0
Capacity (MB) 160000 250000 320000 500000 640000
Bytes per sector 512 512 512 512
Data heads 3/4 4 4 4
Drive Format
Disks 2 2 2 2
Spindle speed 5400 RPM 5400 RPM 5400 RPM 5400 RPM 5400 RPM
(RPM)
Performance Specifications
Buffer size 8 MB 8 MB 8 MB 8 MB 8 MB
Interface SATA SATA SATA SATA SATA
Max. media 540 540 850 3.0 GB/s (Max.) 3.0 GB/s
transfer rate Buffer to Host
(disk-buffer,
Mbytes/s)
DC Power Requirements
Voltage 5V (DC) +/- 5% 5V (DC) +/- 5% 5V (DC) +/- 5% 5V (DC) +/- 5% 5V (DC) +/- 5%
tolerance
Optical drive
Item Specification
Vendor & model HLDS Super-Multi Drive GT30N HLDS BD Combo 1CT21N
name PLDS Super-Multi Drive DS-8A4SH PLDS BD Combo DS-4E1S
Sony Super-Multi Drive AD-7585H Pioneer BD Combo BDC-TD01RS
Toshiba Super-Multi Drive TS-L633C Sony BD Combo 4X BC-5500H
Performance Specification
Transfer rate Sustained: Sustained:

(KB/sec) n
with CD: Max 3.6Mbytes/sec n
with CD: Max 3.6Mbytes/sec
n
with DVD: Max 10.08Mbytes/sec n
with DVD: Max 10.8Mbytes/sec
n
with BD: Max 11Mbytes/sec
Buffer Memory 2MB n

for CD/DVD: 2MB
n
for BD: 4.5MB
Interface SATA
9
Item Specification
Applicable disc CD: CD-DA, CD-ROM, CD-ROM XA, Photo CD (multi-session), Video CD, Cd-Extra (CD+), CD-text
format DVD: DVD-VIDEO, DVD-ROM, DVD-R (3.9GB, 4.7GB) DVD-R DL, DVD-RW, DVD-RAM, DVD+R,
DVD+R DL, DVD+RW
CD:
CD-DA (Red Book) - Standard Audio CD & CD-TEXT
CD-ROM (Yellow Book Mode1 & 2) - Standard Data
CD-ROM XA (Mode2 Form1 & 2) - Photo CD, Multi-Session
CD-I (Green Book, Mode2 Form1 & 2, Ready, Bridge)
CD-Extra/ CD-Plus (Blue Book) - Audio & Text/Video
Video-CD (White Book) - MPEG1 Video
CD-R (Orange Book Part)
CD-RW & HSRW (Orange Book Part Volume1 & Volume 2
Super Audio CD (SACD) Hybrid type
US & US+ RW
DVD:
DVD-ROM (Book 1.02), DVD-Dual
DVD-Video (Book 1.1)
DVD-R (Book 1.0, 3.9G)
DVD-R (Book 2.0, 4.7G) - General & Authoring
DVD+R (Version 1.0)
DVD+RW
DVD-RW (Non CPRM & CPRM)
DVD°”R Dual
Blu-Ray:
BD-R, BD-R DL, BD-RE, BD-RE DL
Loading Load: Manual

mechanism Release: (a) Electrical (Release Button), (b) ATAPI command, (c) Emergency
Power Requirement
Input Voltage 5 V +/- 5% (Operating) 5 V +/- 5% (Operating)
LCD
Item Specification
Vendor n
AUO
n CMO
n
Innolux
n
LG
n Samsung
Screen diagonal (mm) 15.6 inches
Resolution support (pixels) n 800×600

n
1024×768
n
1280×720
n 1280*768
n
1360×768
n
1366×768
Pixel pitch 0.204 x 0.204
Pixel arrangement R.G.B. Vertical Stripe
Display mode Normally white
Typical white luminance 200 or 220 nits

(brightness)
Luminance uniformity 1.25 max.
Contrast ratio 400:1, 500:1 or 650:1
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Item Specification
Response tme (msec) 8
Nominal input voltage VDD +3.3V
Viewing angle (degree)

Horizontal: Right/Left 45/45
Vertical: Upper/Lower 15/35
Temperature range( ° C)
Operating 0 to +50
Storage (shipping) -40 to +60
Keyboard
Item Specification
Keyboard controller Winbond WPC773
Total number of keypads 99/100/103-key
Windows logo key Yes
Internal & external Plug USB keyboard to the USB port directly
keyboard work
simultaneously
Pointing device
Item Specification
Type n
Synaptics TM00540-001 Touchpad
n
ALPS KGDFF0031A Touchpad
Buttons Left/Right
Memory card reader

Item Specification
Controller Alcor AU6433
Cards supported Support 5-in-1 card reader (MMC, MS, MS-pro, SD, and xD)
Compliancy n
Complies to SDIO Host Interface Specification Rev 1.0
n
Supports MMC, MMCplus, SD Memory, and SDIO cards
n
SDIO Version 1.10 compliant with High-Speed Mode
n
SD Host Interface Specification v1.0
n
SD Host Interface Specification v2.0
n
SD HC (High Capacity SD memory card)
n
Supports SD memory card, with CPRM security
n
Complies to MultiMediaCard™ Version 4.0
n
Supports Memory Stick™ and MS PRO media cards
n
Supports xD-Picture™ card and SmartMedia™ cards
11
Audio
Item Specification
Audio codec Realtek ALC272
Audio onboard or optional Built-in
Mono or stereo Stereo
Resolution 24-bit DAC and ADC
Compatibility HD Audio
Sampling rate 192 kHz maximum sample rate
Internal microphone With webcam
Internal speaker/quantity 2 speakers
Wired LAN
Item Specification
LAN chipset Broadcom BCM57780
Supports LAN protocol 10/100/1000 Mbps
LAN connector type RJ45
LAN connector location Left side
Features n
Integrated 10/10/1000 BASE-T transceiver
n
PCI v2.2 compliant
n
Wake on LAN support meeting ACPI requirements
Bluetooth
Item Specification
Chipset Broadcom BCM2046
Data throughput 2.1 Mbit/s
Protocol Bluetooth 2.1
Interface USB (board level)
Connector type Wireless via Bluetooth protocols
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Wireless LAN
Item Specification
Chipset n
n Intel WiFi Link 5300
n
Atheros AR5B91/HB93 b/g/n
n
Atheros XB63 b/g
n WNC WiMAX
Data throughput 11~54 Mbps, up to 270 Mbps for Draft-N
Protocol n IEEE 802.11a

n
IEEE 802.11b
n
IEEE 802.11g
n IEEE 802.11 Draft-N
n
IEEE 802.16e
Interface PCI bus (mini PCI socket for wireless module)
USB
Item Specification
Chipset Mobile Intel HM55 Express Chipset
USB compliancy level 2.0
OHCI USB 1.1 and USB 2.0 host controller
Number of USB ports 4
Location n
Two on the left side
n
Two on the right side
Buttons/Indicators/Ports
Item Specification
Buttons n
Power button
n
Capacitive touch keys
Indicators n
Bluetooth
n Hard drive
n
Num lock
n
Caps lock
n
Battery charge
n
Power
Ports n
USB (four)
n
External display (VGA) port
n
Ethernet (RJ45)
n
Modem (RJ11)
n
Headphone/SPDIF Audio Out
n
Microphone in
n
DC in jack for AC adapter
n
5-in-1 card reader (SD™, MMC, MS, MS PRO, xD)
n
HDMI™ port with HDCP support
13
Camera
Item Specification
Model Chicony 0.3M DV Calla / Camellia
Interface USB 2.0
Resolution 0.3 M pixels (640x480)
Signal to noise ratio 42 dB
Sensor CMOS 1/4
Power 5V
Built-in microphone Yes
LED No
Fans
CPU temperature (° C) Fan speed (rpm) Acoustic level (dBA)
45-50 0-3000 29
55-66 0-3300 33
68-74 3300-3800 38
78-83 3800-4100 40
86-91 4100-4800 40
Throttling 50%: % is controlled by operating system. Temperature point is 95 °C. OS shut down at 100 °C; H/W
shut down at 105 °C
Battery
Item Specification
Vendor n
Panasonic
n
Sanyo
n Sony
n
Simplo
type Li-ion
Pack capacity 4400mAH–5800mAH
Number of battery cell 6
Package configuration 3 cells in series, 2 series in parallel
Normal voltage 11.1V
Charge voltage 12.6V (max)
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Power supply
Item Specification
Vendor n
Delta
n Liteon
n
Hipro
Input rating 90V AC to 264V AC, 47Hz to 63Hz
Maximum input AC current 1.7A (max)
Output rating 19V DC, 3.42A, 65W
Power savings
ACPI mode Power Management
Mech. Off (G3) All devices in the notebook are turned off completely.
Soft Off (G2/S5) OS initiated shutdown. All devices in the notebook are turned off completely.
Working (G0/S0) Individual devices such as the CPU and hard disc may be power managed in this state.
Suspend to RAM (S3) n

CPU set power down
n
VGA suspend
n
PCMCIA suspend
n
Audio power down
n
Hard drive power down
n
Optical drive power down
n
Super I/O low power mode
Save to Disk (S4) Also called Hibernation mode. System saves all system states and data onto the disc prior
to powering off the whole system.
15
Notebook product tour

Important
Case color may vary from that shown in the pictures.
Front View
Ventilation fan
Component Icon Description
Ventilation fan Helps cool internal components.

Warning: Do not work with the notebook resting on your lap. If
the air vents are blocked, the notebook may become hot enough
to harm your skin.
Caution: Do not block or insert objects into these slots. If these
slots are blocked, your notebook may overheat resulting in
unexpected shutdown or permanent damage to the notebook.
Caution: Provide adequate space around your notebook so air
vents are not obstructed. Do not use the notebook on a bed, sofa,
rug, or other similar surface.
Left View
Ethernet HDMI out Headphone
jack jack jack
Kensington Power Monitor USB Microphone Memory card

lock slot connector port port jack reader
Kensington™ Secure your notebook to an object by connecting a Kensington

lock slot cable lock to this slot.
Power connector Plug the AC adapter cable into this connector.
Ethernet jack Plug an Ethernet network cable into this jack. Plug the other end
of the cable into a cable modem, DSL modem, or an Ethernet
network jack.
Monitor port Plug an analog VGA monitor or projector into this port.
HDMI out jack HDMI

Plug an HDMI device, such as a high definition television, into this
optional jack.
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USB port Plug USB devices (such as a diskette drive, flash drive, printer,
scanner, camera, keyboard, or mouse) into these ports.
Microphone jack Plug a microphone into this jack.
Headphone jack Plug amplified speakers or headphones into this jack. The built-in
speakers are turned off when speakers or headphones are
plugged into this jack.
Headphone with SPDIF support
Memory card Insert a memory card from a digital camera, MP3 player, PDA,
reader or cellular telephone into the memory card reader. The memory
card reader supports Memory Stick®, Memory Stick Pro®,
MultiMediaCard™, Secure Digital™, and xD-Picture Card™cards.
Right View
DVD drive USB port Modem Power

jack button
USB port Plug a USB device (such as a diskette drive, flash drive, printer,
scanner, camera, keyboard, or mouse) into this port.
DVD drive Insert CDs or DVDs into this drive.
Modem jack Plug a dial-up modem cable into this optional jack.
Power button Press to turn the power on or off. You can also configure the
power button for Sleep/Resume mode.
17
Rear View
Ventilation fan
Ventilation fan Helps cool internal components.

Warning: Do not work with the notebook resting on your lap. If
the air vents are blocked, the notebook may become hot enough
to harm your skin.
Caution: Do not block or insert objects into these slots. If these
slots are blocked, your notebook may overheat resulting in
unexpected shutdown or permanent damage to the notebook.
Caution: Provide adequate space around your notebook so air
vents are not obstructed. Do not use the notebook on a bed, sofa,
rug, or other similar surface.
Bottom View
Battery Ventilation
Battery latch slots and
cooling fan
Battery
lock
Memory/
Hard drive
bay
Battery Provides power when the notebook is not plugged into AC power.
Battery lock Slide to unlock the battery.
Battery latch Slide to release the battery.
Memory bay Memory modules are located in this bay.
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Hard drive The hard drive is located in this bay.

bay
Ventilation Helps cool internal components.

slots and Warning: Do not work with the notebook resting on your lap. If the air
cooling fan vents are blocked, the notebook may become hot enough to harm your
skin.
Caution: Do not block or insert objects into these slots. If these slots
are blocked, your notebook may overheat resulting in unexpected
shutdown or permanent damage to the notebook.
Caution: Provide adequate space around your notebook so air vents
are not obstructed. Do not use the notebook on a bed, sofa, rug, or
other similar surface.
Keyboard area
Speakers Capacitive
touch keys
Status
indicators
Keyboard
Power/Battery Touchpad
indicators
Speakers Left and right speakers deliver stereo audio output.
Status Inform you when a drive is in use or when a button has been pressed
indicators that affects how the keyboard is used. For more information, see “Using
the status indicators” on page 21.
Keyboard Provides all the features of a full-sized, computer keyboard. For more
information, see “Using the keyboard” on page 21.
Power n
LED on - Notebook is on.
indicator n
LED blinking - Notebook is in Sleep or Hybrid Sleep mode.
n
LED off - Notebook is off.
Battery charge n
LED orange - Battery is fully charged.
indicator n
LED blinking orange - Battery is charging.
n
LED blinking red - Battery charge is very low.
n
LED solid red - Battery is malfunctioning.
Important: This LED only lights up when your notebook is connected to
AC power or the battery charge is very low.
19
Touchpad Provides all the functionality of a mouse. For more information, see
“Using the EZ Pad touchpad” on page 25.
Capacitive Press to access capacitive touch key function. For more information, see
touch keys “Using the capacitive touch keys” on page 24.
LCD panel
Microphone Webcam
Webcam Use to let others see who they are communicating with when making
VoIP calls. For more information, see “Using the webcam” on page 26.
Microphone Use to talk through when making Voice over Internet Protocol (VoIP)
calls.
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Using the status indicators

Important
If none of the indicators are on, you may need to press FN+F1 to toggle the
status indicators on.
Status indicators inform you when a drive is being used or when a button has been
pressed that affects how the keyboard is used. The status indicators are located
below the screen.
Power HDD Num lock

Battery Caps lock Bluetooth
Indicator Icon Description
Bluetooth n
LED on - Bluetooth communication is turned on.
n
LED off - Bluetooth communication is turned off.
Hard drive n
LED blinking - The drive is being accessed.
n
LED off - The drive is not being accessed.
Num lock n
LED on - Num lock is turned on.
n
LED off - Num lock is turned off.
Caps lock n
LED on - Caps lock is turned on.
n LED off - Caps lock is turned off.
Battery charge n LED blue - Battery is fully charged.

indicator n
LED red - Battery is charging.
Important: This LED only lights up when your notebook is
connected to AC power.
Power indicator n LED on - Notebook is on.

n
LED blinking - Notebook is in Sleep or Hybrid Sleep
mode.
n LED off - Notebook is off.
Using the keyboard

Your notebook features a full-size keyboard that functions the same as a desktop
computer keyboard. Many of the keys have been assigned alternate functions,
including shortcut keys for Windows and function keys for specific system
operations.
Function
keys/
System
keys
Numeric
keypad/
Navigation
keys
FN key Windows key Application key Arrow keys
21
Key types
The keyboard has several different types of keys. Some keys perform specific
actions when pressed alone and other actions when pressed in combination with
another key.
Key type Icon Description
Function keys Press these keys labeled F1 to F12 to perform actions in programs.
For example, pressing F1 may open help.
Each program uses different function keys for different purposes.
See the program documentation to find out more about the
function key actions.
System keys Press these colored keys in combination with the FN key to
perform specific actions. For more information, see “System key
combinations” on page 22.
Navigation keys Press these keys to move the cursor to the beginning of a line,
to the end of a line, up the page, down the page, to the beginning
of a document, or to the end of a document.
FN key Press the FN key in combination with a colored system key to

perform a specific action.
Windows key Press this key to open the Windows Start menu. This key can also
be used in combination with other keys to open utilities like
F (Search utility), R (Run utility), and E (Computer window).
Application key Press this key for quick access to shortcut menus and help
assistants in Windows.
Arrow keys Press these keys to move the cursor up, down, right, or left.
System key combinations

When you press the FN key and a system key at the same time, your notebook
performs the action identified by the text or icon on the key.
Press and hold FN, To...

then press this
system key...
Turn the capacitive touch key LEDs on or off. For more information, see
“Using the status indicators” on page 21.
Enter Sleep mode or Hybrid Sleep mode. Press the power button to
leave Sleep mode.
Toggle the notebook display in the following order:

n
The LCD
n
An external monitor or projector (a monitor or projector must be
plugged into the monitor port or HDMI port on your notebook)
n
Both displays at the same time
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Press and hold FN, To...

then press this
system key...
Turn the optional Bluetooth radio on or off.

6 Warning: Radio frequency wireless communication can interfere with
equipment on commercial aircraft. Current aviation regulations require
wireless devices to be turned off while traveling in an airplane. Bluetooth
communication devices are examples of devices that provide wireless
communication.
Important: The wireless network switch must be in the ON position for
this button to work. For more information, see “Left View” on page 16.
Mute the sound. Press the key combination again to restore the sound.
F7
Turns the display screen backlight off to save power. Press any key to
F8 return.
Play/ Pause—Plays or pauses the CD or DVD.
Stop—Stops playing the CD or DVD.
Previous—Skips back one CD track or DVD chapter.
Next—Skips ahead one CD track or DVD chapter.
23
Using the capacitive touch keys
PowerSave MyBackup Wireless Touchpad Mute Decrease Increase

switch toggle volume volume
(only for certain models)
Programmable MyBackup Wireless Touchpad Mute Decrease Increase

key switch toggle volume volume
(only for certain models)
Button Description
PowerSave key—enable Gateway PowerSave solution. The Gateway PowerSave

solution uses the power-saving features of your computer’s graphics sub-system
to reduce overall power consumption. When you press the Gateway PowerSave
key, the Windows graphics scheme will be changed to Windows Vista Basic, screen
brightness reduced and the graphics chip will be switched to a lower speed.
Press the Gateway PowerSave key again to return to your previous settings. (only
for certain models)
Programmable key—the programmable key will run the Launch Manager, you can
assign an application as your needed. (only for certain models)
MyBackup key—launch Gateway MyBackup solution. The Gateway MyBackup

solution is a simple three-step process that allows you to create backup copies of
your entire system or selected files and folders according to a schedule or as you
need to.
Wireless switch—turn the optional IEEE 802.11 wireless network radio on or off.
For more information, see “Wireless Ethernet Networking” in your online User
Guide.
Warning: Radio frequency wireless communication can interfere with equipment
on commercial aircraft. Current aviation regulations require wireless devices to be
turned off while traveling in an airplane. IEEE 802.11 communication devices are
examples of devices that provide wireless communication.
Touchpad toggle—turn the internal touchpad on and off.
Mute—mutes the sound. Press again to restore the sound.
Decrease volume—press to decrease volume.
Increase volume—press to increase volume.
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Using the EZ Pad touchpad

The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone.
Touchpad
Left button Right button
When you move your finger on the touchpad, the pointer (arrow) on the screen
moves in the same direction. You can use the scroll zone to scroll through
documents. Use of the scroll zone may vary from program to program.
You can use the EZ Pad left and right buttons below the touchpad to select objects.
To... Do this...
Move the pointer Move your finger around on the

on the screen. touchpad. If you run out of space
and need to move the pointer
farther, lift your finger, move it to
the middle of the touchpad, then
continue moving your finger.
Select an object Position the pointer over the

on the screen. object. Quickly press and
release the left button once. This
action is called clicking.
25
To... Do this...
Start a program Position the pointer over the

or open a file or object. Press the left button
folder. twice in rapid succession. This
action is called double-clicking.
Access a Position the pointer over the

shortcut menu object. Quickly press and
or find more release the right button once.
information This action is called
about an object right-clicking.
on the screen.
Move an object Position the pointer over the

on the screen. object. Press the left button and
hold it down, then use the
touchpad to move (drag) the
object to the appropriate part of
the screen. Release the button
to drop the object where you
want it.
Using the webcam

You can use the optional webcam with many of the available Internet chat
programs to add video and audio to your chat session. In addition, by using the
software included with the webcam, you can take pictures or create video clips.
Microphone Webcam
26
CHAPTER2
System utilities
• BIOS setup utility
• BIOS recovery
• Clearing a BIOS password
• Unlocking the hard drive
27
CHAPTER 2: System utilities
BIOS setup utility

The BIOS setup utility is a hardware configuration program built into the notebook’s
BIOS (Basic Input/Output System). The notebook was shipped already properly
configured and optimized. However, if the user encounters configuration problems,
you may need to run Setup.
To run the BIOS Setup Utility:
1 Turn on the notebook.
If the computer is already turned on, save your data and close all open
applications, then restart the computer.
2 Press F2 when the Press <F2> to enter Setup prompt appears on the bottom
of the screen.
Use the left and right arrow keys to move between selections on the menu
bar.
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Navigating the BIOS setup utility

Use the keys listed in the legend bar on the bottom of the Setup screen to work
your way through the various menu and submenu screens.
To use the BIOS setup utility:
• To choose a menu, use the left ← and right → arrow keys.
• To choose an item, use the up ↑ and down ↓ arrow keys.
• To change the value of a parameter, press F5 or F6.
• A plus sign (+) indicates the item has sub-items. Press ENTER to expand this
item.
• To load default settings, press F9.
• To save changes made and close the utility, press F10.
1 Press ESC while you are in any of the menu screen to display the Exit menu.
Important
• You can change the value of a parameter if it is enclosed in
square brackets.
• Navigation keys for a particular menu are shown on the bottom
of the screen. Help for parameters are found in the Item Specific
Help part of the screen. Read this information carefully when
making changes to parameter values.
• The screenshots used in this section are for illustration only. The
values displayed may not be the same as those in your computer.
BIOS setup utility menus

The Setup utility has five menus for configuring the various system functions.
These include: Information, Main, Security, Boot, and Exit.
Important
• The screenshots used in this section are for illustration only. The
values displayed may not be the same as those in your computer.
Actual screen information varies by model, installed features, and
location.
• In the descriptive table following each of the screenshot, settings
in boldface are the default settings.
29
Information
The Information menu displays a summary of your computer hardware information.
These information are necessary for troubleshooting and may be required when
asking for technical support.
Parameter Description
CPU Type Displays the processor model and speed.
CPU Speed Displays the processor speed.
IDE0 Model Name Displays the model name of the hard drive installed on the
primary IDE master.
IDE0 Serial Number Displays the serial number of the hard drive installed on the
primary IDE master.
ATAPI Model Name Displays the model name of the installed optical drive.
System BIOS Displays system BIOS version.

Version
VGA BIOS Version Displays the VGA firmware version.
KBC Version Displays the keyboard controller version.
Serial Number Displays the system serial number.
Asset Tag Number Displays the system asset tag number
Product Name Displays the official model name of the computer.
Manufacturer Name Displays the name of the computer manufacturer.
UUID Number Displays the computer’s UUID (universally unique identifier).

UUID is an identifier standard used in software construction,
standardized by the Open Software Foundation (OSF) as part
of the Distributed Computing Environment (DCE).
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Main
Use the Main menu to set the system time and date, and other basic options.
Parameter Description Format/Options
System Time Displays the system time. The time is HH:MM:SS

expressed in a 24-hour format. (hour:minute:second)
System Date Displays the system date. MM/DD/YYYY

(month/day/year)
Total Memory Displays the size of system memory detected during boot-up.
Video Memory Displays the size of video memory detected during boot-up.
Quiet Boot Enables or disables the Quiet Boot Disabled

function. Enabled
When enabled, BIOS setup is in graphical
mode and displays only the computer
brand logo during POST and while booting.
When disabled, BIOS setup is in
conventional text mode and displays the
system Summary Screen.
Network Boot When enabled, a remote host with Disabled

appropriate boot image can boot this Enabled
computer. (only works with an Ethernet
device.)
F12 Boot Menu Enables or disables the Boot menu during Disabled
POST. Enabled
31
Parameter Description Format/Options
D2D Recovery Enables or disables the D2D Recovery Disabled

function. This function allows the user to Enabled
create a hidden partition on the hard drive
to store the operation system. User can
then use this partition to restore the system
to factory defaults by pressing the Alt+F10
keys during system boot-up.
SATA Mode Select the SATA controller operating mode. AHCI

When set to AHCI (Advanced Host IDE
Controller Interface), the SATA controller
enables its AHCI and RAID features when
the computer boots up.
When set to IDE, the SATA controller
disables its AHCI and RAID functions when
the computer boots up.
Note: If you do not intend to use the AHCI
or RAID features set this parameter to IDE
to speed up the boot-up time.
Security
Use the Security menu option to set system passwords to protect your computer
from unauthorized use.
Phoenix SecureCore(tm) Setup Utility

Information Main Security Boot Exit
Item Specific Help

Supervisor Password is: Clear
User Password is: Clear
HDD Password is: Clear Supervisor Password
controls access of the
Set Supervisor Password [Enter] w h o l e s e t u p u t i l i t y.
Set User Password [Enter] It can be used to boot
Set HDD Password [Enter] up when Password on
boot is enabled.
Password on Boot: [Disabled]
F1 Help Select Item -/+ C h a n g e Va l u e s F9 Setup Defaults

Esc Exit Select Menu Enter Select Sub-Menu F10 Save and Exit
Parameter Description Option
Supervisor Displays the supervisor password status. Clear

Password Is Set
User Password Is Displays the user password status. Clear

Set
HDD Password Is Displays the hard drive password status. Clear

Set
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Parameter Description Option
Set Supervisor Press Enter to set a supervisor password. When set, this password
Password will allow the user to access and change all settings in the Setup
Utility.
Set User Password Press Enter to set a user password. When set, this password will
restrict a user’s access to the Setup menus. Only the following
menus will be accessible:
• System Time and System Date
• All Exit menu options excluding Load Setup Defaults
Note: A supervisor password must first be set before creating a
user password.
If Password on Boot is enabled, the user must enter the user
password each time the notebook is turned on or wakes from
Sleep.
Set HDD Press Enter to set password for accessing the hard disk drive
Password (HDD) password. It will be required during boot-up or when waking
from hibernation mode.
Password on Boot Referred to as the power-on password. When Disabled

enabled, the user or supervisor password will be Enabled
required to boot up the system.
Note: A supervisor password must first be set
before creating a user password.
Caution
When you are prompted to enter a password, you have three tries
before the system halts. Don’t forget your password.
Setting a password
Note the following reminders before you define a system password:
• The maximum length of password contains 8 alphanumeric characters.
• System passwords are case-insensitive.
• When typing the password, only shaded blocks representing each typed
character are visible.
To set a supervisor password:

1 Press ↑ or ↓ to highlight Set Supervisor Password, then press Enter.
The Set Supervisor Password box opens.
2 Type a password, then press Enter.
33
3 Retype the password to verify the first entry, then press Enter.
You will be prompted to save the new password.
4 Press Enter.
5 Press F10 to save the password and close the Setup Utility or you can
proceed to setting a user password.
To set a user password:

1 Press ↑ or ↓ to highlight Set User Password, then press Enter.
The Set User Password box opens.
2 Type a password, then press Enter.
3 Retype the password to verify the first entry, then press Enter.
4 Press Enter.
5 Press F10 to save the password and close the Setup Utility.
Changing a password
To change a password:
1 Press ↑ or ↓ to highlight the Set Supervisor Password or Set User Password
field, then press Enter.
The Set Supervisor Password or Set User Password box opens.
2 Type the current password, then press Enter.

3 Type a new password, then press Enter.
4 Retype the new password to verify the first entry, then press Enter.
5 Press Enter.
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Removing a password
To remove a password:
1 Press ↑ or ↓ to highlight the Set Supervisor Password or Set User Password
field, then press Enter.
The Set Supervisor Password or Set User Password box opens.
2 Type the current password, then press Enter.

3 Press Enter twice without entering anything in the new and confirm password
fields.
You will be prompted to confirm the password removal.
4 Press Enter.
Resetting a password
If you have forgotten the user password, the computer will continue to function
normally but you will have limited access to the Setup utility.
If you have enabled the Password on Boot field and you forget the supervisor
password, you will not be able to boot up the computer. The same thing applies
if you forget the HDD password.
To clear a lost BIOS password (user or supervisor password) you need to short
the clear password hardware gap located on the system board. Go to page 40
for instructions.
To regain access to your computer if you lose the HDD password, you need to
generate a master password and unlock your hard drive. Go to page 41 for
instructions.
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Boot
Use the Boot menu to set the preferred drive sequence in which the Setup utility
attempts to boot the operating system.
Item Specific Help

Boot priority order:
1: IDE0: XXXXXXXXXXX-(XX) U s e < > o r < > to
2: CD/DVD: XXXXXXXXXXX-XXXXX-(X select a device, then
3: Network Boot: XXXXXXXXXXXXXXXX press <F6> to move it
4: USB HDD: up the list, or <F5>
5: USB FDD: to move it down the
6: USB Key: list. Press <Esc> to
7: USB CD/DVD ROM: escape the menu.

To set boot drive sequence:

1 Press ↑ or ↓ to highlight a bootable device.
2 Press F5 or F6 to move the selected device up or down the boot sequence.
3 Press F10 to save the changes you made and close the Setup utility.
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Exit
The Exit menu screen lists options for quitting from the Setup Utility.

Item Specific Help

Exit Saving Changes
Exit Discarding Changes
Load Setup Defaults Exit System Setup and
Discard Changes save your changes to
Save Changes CMOS.

Option Description
Exit Saving Changes Saves changes made and closes the Setup utility. Keyboard
shortcut: F10
Exit Discarding Discards changes made and closes the Setup utility.
Changes
Load Setup Default Loads the factory-default settings for all Setup parameters.
Keyboard shortcut: F9
Discard Changes Discards all changes made to the Setup utility and loads
previous configuration settings.
Save Changes Saves all changes made to the Setup utility.
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BIOS recovery
An interruption during a BIOS flash procedure (e.g. a power outage) can corrupt
the BIOS code, which will cause the system to go into an unbootable state. You
need to access and execute the boot block program to reboot the computer and
recover the regular BIOS code.
Caution
Observe the following when performing a BIOS recovery:
• Make sure the battery pack is installed to the system and that
the computer is connected to a UPS unit during the BIOS
recovery and BIOS flash procedures.
• The BIOS crisis recovery disk should be prepared in a computer
running the Windows XP or Windows Vista OS.
Creating the Crisis Recovery disk

To create the Crisis Recovery disk:
1 Prepare a removable USB storage device with a capacity size greater than
10 MB.
Note that all data on the USB storage device will be cleared during the
creation of the crisis disk.
2 Set up a computer running the Windows XP or Windows Vista OS and plug
in the USB storage device into an available USB port.
3 Decompress the Crisis Package Source.
4 Select WINCRIS.exe and then select Run as administrator.
5 Keep the default settings and then click Start button.
6 When the pop-up warning dialog box appears, click OK to create the crisis
disk.
7 Click No if you do not want to create another crisis disk.
8 Eject and reconnect the USB removable storage device, and make sure it
contains the BIOS.wph, MINIDOS.sys, and PHLASH16.exe files.
Performing a BIOS recovery

To perform a BIOS recovery:
1 Shut down the BIOS failed-computer.
2 Connect the USB storage device containing the Crisis Recovery disk files
to the failed computer.
3 Press and hold the Fn+Esc keys (this is the BIOS recovery hotkey), then
press the power button.
The BIOS recovery process begins. When the process is complete the
computer will automatically reboot.
4 Disconnect the USB storage device from the computer.
5 Perform a BIOS flash procedure to update the BIOS firmware.
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Running the Flash utility:

To run the Flash utility:
1 Rename the BIOS file as “XXXXXXX.FD”.
2 Copy the “XXXXXXX.FD” file to a bootable USB device containing the Crisis
Recovery disk files.
3 Turn off the computer.
4 Insert the USB device containing the renamed BIOS file and the Crisis
Recovery disk files to any USB port.
5 Press and hold the Fn+Esc keys (this is the BIOS recovery hotkey), then
press the power button.
6 Release the Fn+Esc keys after POST.
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Clearing a BIOS password

To clear a lost BIOS password (user or supervisor password) you need to short
the clear password hardware gap (G102) located on the system board.
Discrete model UMA model
Gap Default setting Function
G102 Open (normal) Short to clear the user and supervisor

passwords.
To clear a BIOS password:

1 Turn off the notebook and unplug all the peripherals connected to it.
2 Complete the steps in “Removing the battery” on page 48.
3 Complete the steps in “Removing the bay cover” on page 49.
4 Remove the memory module(s) and locate the G102 gap.
5 Use an electrical conductivity tool to short the two contacts on the hardware
gap together.
6 While resting the tool on the two contacts, plug one end of the AC adapter
into the DC power jack and plug one end to an electrical outlet.
7 Press the power button to turn on the system.
8 After the POST, remove the tool from the hardware gap.
9 Reinstall the memory module(s), battery pack, and the bay cover.
10 Turn on the notebook and press F2 during bootup to access the Setup utility.
11 Press F9 to load the system defaults.
12 Press F10 to save the changes you made and close the setup Utility.
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Unlocking the hard drive

To regain access to your computer if you lose the HDD password, you need to
generate a master password and unlock the hard drive.
To unlock a hard drive:
1 Open the computer in a DOS environment.
2 Type the following command:
A\> unlock6 XXXXX 00
3 Press Enter to display the command options.
4 Select option 2 (upper case ASCII code), then press Enter.
5 Write down the generated master password.
6 Reboot the computer.
7 In the HDD password prompt, type the master password generated in step 5,
then press Enter.
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CHAPTER3
Replacing notebook components
• Preventing static electricity • Replacing the modem board

discharge • Replacing the USB board
• Preparing the work space • Replacing the Bluetooth
• Required tools module
• Preparing the notebook • Replacing the system board
• Adding or replacing memory • Replacing the cooling
modules assembly
• Replacing the wireless card • Replacing the processor
• Replacing the hard drive • Replacing the LCD front panel
• Replacing the optical drive • Replacing the webcam
• Replacing the keyboard cover • Replacing the LCD
• Replacing the multimedia • Replacing the LCD panel
board hinge brackets
• Replacing the keyboard • Replacing the power button
• Replacing the LCD panel board
assembly • Replacing the Kensington lock
• Replacing the palm rest cap
• Replacing the speakers • Replacing the microphone
• Replacing the touchpad board • Replacing the antennas
• Replacing the LCD assembly
lid
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CHAPTER 3: Replacing notebook components
Preventing static electricity discharge

Warning
To avoid exposure to dangerous electrical voltages and moving
parts, turn off your notebook, remove the battery, and unplug the
power cord and network cable before opening the case.
Warning
To prevent risk of electric shock, do not insert any object into the
vent holes of the notebook.
Important
Before performing maintenance on the notebook, you should read
and understand the information in this section.
The components inside your notebook are extremely sensitive to static electricity,
also known as electrostatic discharge (ESD).
Before performing maintenance on the notebook, follow these guidelines:
• Avoid static-causing surfaces such as carpeted floors, plastic, and packing
foam.
• Remove components from their antistatic bags only when you are ready to
use them. Do not lay components on the outside of antistatic bags because
only the inside of the bags provide electrostatic protection.
• Always hold components by their edges. Avoid touching the edge
connectors. Never slide components over any surface.
• Wear a grounding wrist strap (available at most electronics stores) and attach
it to a bare metal part of your workbench or other grounded connection.
• Touch a bare metal surface on your workbench or other grounded object.
Tape
Some of the procedures in this guide involve removing tape that secures cables
or components. Two types of tape are used in this notebook:
• Mylar, non-conductive tape is typically transparent, with a red or brown tint.
• Conductive tape is typically grey or silver in color.
If the existing tape cannot be reused, replace it with the same type. Make sure
the replacement tape is of the non-ESD generating kind. Do not use cellophane
tape.
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Preparing the work space

Before performing maintenance on the notebook, make sure that your work space
and the notebook are correctly prepared.
• Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work
mat.
• Use a sturdy table. Make sure that the table top is wide enough to hold each
component as you remove it.
• Ensure that clear lighting condition is available to make part identification
easier.
• Keep your work surface free from clutter and debris that may damage
components.
• Use a magnetized screwdriver for removing screws.
• When removing components that are attached to the notebook by a cable,
unplug the cable before removing the screws, when possible, to avoid
damaging the cable.
• As you remove components and screws, lay them toward the rear of your
work surface (behind the notebook) or far enough to the side that your arms
will not accidentally brush them onto the floor.
• To help keep track of screws, try the following:
– Place each component’s screws in their own section of a parts sorter.
– Place each component’s screws next to the component on your work
surface.
– Print the first page of each task, then place the page toward the rear of
your work surface. As you remove screws, place the screws in their
respective section on the page.
– After loosening screws that are deeply recessed in a hole (for example,
on the bottom of the base assembly), you can leave the screws in the
holes if you place small pieces of masking tape over the hole openings.
When reassembling the component, just remove the tape and tighten
the screws.
– When you place flat-headed screws on the work surface, stand them
on their heads to prevent the screws from rolling off the table.
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Required tools
To disassemble the notebook, you need the following tools:
• Wrist grounding strap (for ESD prevention)
• Conductive mat (for ESD prevention)

v
• Flat screwdriver
v
• Phillips screwdriver
v
• Non-marring plastic scribe

v
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Preparing the notebook

To prepare the notebook for maintenance:
1 Make sure that the optical disc drive is empty.
2 Turn off the notebook.
3 Close the LCD panel.
4 Disconnect the AC adapter.
5 Disconnect the network cable and all peripheral devices connected to the
notebook.
6 Make sure there is no memory card on the card reader slot. To remove a
memory card:
a Push against the card, as if you were pushing it further into the slot,
letting the card spring out
b Pull the memory card out of its slot.
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Removing the battery

To remove the battery:
1 Turn the notebook over so the base is facing up.
2 Slide the battery lock to the unlocked position.
3 Slide the battery release latch (a), then remove the battery out of the
notebook (b).
Note
The battery is highlighted with a yellow circle in the above image.
Follow local regulations for battery disposal.
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Removing the bay cover

To remove or replace components located on the lower bay, you need to remove
the bay cover first.
Tools you need to complete this task:
Phillips #0 screwdriver Non-marring plastic scribe
To remove the bay cover:

1 Complete the steps in “Preparing the notebook” on page 47.
3 Loosen the bay cover screws (these screws cannot be removed).
4 Insert a non-marring plastic scribe on the cover’s notch to release the cover
from the computer, and then remove the cover.
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Adding or replacing memory modules

Important
Use only memory modules designed for this Gateway notebook.
To add or replace memory modules:

3 If you are replacing a memory module, go to step 4.
If you installing an additional memory module, go to step 6.
4 Use a non-marring plastic scribe to push out the latches on both sides of
the memory slot until the module tilts upward.
5 Remove the memory module from its slot.
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6 Insert the new memory module at a 30° angle into an empty memory slot,
and then press it down until it clicks into place.
The module is keyed so it can only be inserted in one direction. If the module
does not fit, make sure that the notch in the module lines up with the tab in
the memory slot.
7 Reinstall the bay cover.
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Replacing the wireless card

Screws removed during this task:
• 1 black M2×5 (wireless card)
To replace the wireless card:

3 Detach the bar code sticker covering the antenna cables.
4 Unplug the antenna cables. Note which color cable corresponds to each of
the connectors.
Important
The number of antenna cables varies depending on the type
of wireless card installed on the notebook. IEEE 802.11n
cards typically have three antenna cables. Other types of
wireless cards usually have only two antenna cables.
5 Move the antenna cables away from the wireless card screw.
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6 Remove the screw securing the wireless card.
7 Pull the card out of the slot.
8 Insert the new wireless card at a 30° angle into the empty Mini Card slot.
The card is keyed so it can only be inserted in one direction. If the card does
not fit, make sure that the notch in the card lines up with the tab in the card
slot.
9 Secure the new wireless card with the screw removed in step 6.
10 Reconnect the antenna cables to the connectors.
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Replacing the hard drive

• 1 black M2×5 (hard drive)
• 2 chrome M3×3 (hard drive bracket)
To replace the hard drive:

3 Remove the hard drive screw.
4 Grasp the black mylar tab and use it to disengage the hard drive from its connector,
and then remove the drive from its compartment.
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5 If your new hard drive already includes the hard drive bracket, go to step 8.
If you need to use the bracket from the old hard drive, go to step 6.
6 Remove the screws that secure the hard drive bracket, and then detach the
bracket from the drive.
7 Place the bracket on the new drive and secure it with the two screws removed
in step 6.
8 Slide the new hard drive into the hard drive compartment and make sure
it’s properly engaged to the SATA1 connector.
9 Secure the new drive to the system board with the screw removed in step 6.
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Replacing the optical drive

• 1 black M2.5×6 (optical drive)
• 1 chrome M2×3 (optical drive bracket)
To replace the optical drive:

3 Remove the optical drive screw.
4 Use the non-marring plastic scribe to carefully push the optical drive out of
the drive bay, and then slide the drive out.
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5 If your new optical drive already has it’s own bracket and bezel, go to step 10.
If you need to use the bracket and bezel from the old optical drive, perform
steps 6–9 as necessary.
6 Detach the bezel from the old optical drive.
7 Remove the screws that secure the optical drive bracket, and then detach
the bracket from the drive.
8 Attach the bezel to the new optical drive.

9 Attach the bracket to the new optical drive and secure it with the screw
removed in step 7.
10 Slide the new optical drive into the drive bay and make sure it’s properly
engaged to the ODD1 connector.
11 Secure the new drive to the system board with the screw removed in step 3.
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Replacing the keyboard cover

Phillips #0 screwdriver
Flat screwdriver or Non-marring plastic scribe
• 3 black M2.5×6 (keyboard cover)
To replace the keyboard cover:

3 Remove the screws securing the keyboard cover.
4 Turn the notebook over and open the LCD panel to its fully extended position.
5 Insert a small flat-blade screwdriver or non-marring scribe between the LCD
hinge side and the keyboard cover, and carefully pry the cover up.
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Caution
The keyboard cover is connected to the notebook through the
multimedia board cable. Disconnect this cable first before pulling the
cover away from the palm rest assembly.
6 Detach the keyboard cover from the palm rest assembly and turn it over the
keyboard to access its underside (a).
Open the multimedia board cable connector (b) and disconnect the cable (c).
7 If you will be using the multimedia board from the old keyboard cover, remove
it by performing steps 3 and 4 of the “Replacing the multimedia board”
procedure on page 60.
8 Secure the multimedia board, with the connector facing up, on the new
keyboard cover.
9 Insert the multimedia cable to its connector on the multimedia board, then
close the clip to lock the cable in place.
10 Insert the tabs on the front side of the keyboard cover into the slots located
on the top corners of the palm rest assembly, then press down on the back
part.
11 Press down on the cover until it clicks in place.
The keyboard cover is correctly mounted when you can run you finger along
the sides of the cover and find no gaps.
12 Close the LCD panel and turn the notebook over so the base is facing up.
13 Secure the keyboard cover with the screws removed in step 3.
Caution
If the cover is not correctly installed, your notebook could be
damaged when you try to close the LCD panel.
14 Reinstall the battery.
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Replacing the multimedia board

To replace the multimedia board:

2 Remove the keyboard cover by performing steps 2–6 of the “Replacing the
keyboard cover” procedure on page 58.
Caution
The multimedia board is glued to the keyboard cover. Remove this
board only if it is defective.
3 Insert a small flat-blade screwdriver or non-marring scribe between the

multimedia board and the keyboard cover’s underside, and carefully pry the
board loose.
4 Remove the multimedia board from the keyboard cover.

Note
A circuit board that is >10 cm2 has been highlighted with a yellow
rectangle as shown in the above image. Follow the local regulations
for disposing this type of circuit board.
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5 Secure the new multimedia board, with the connector facing up, on the
keyboard cover.
6 Insert the multimedia cable to its connector on the multimedia board, then
7 Insert the tabs on the front side of the keyboard cover into the slots located
on the top corners of the palm rest assembly, then press down on the back
part.
8 Press down on the cover until it clicks in place.
The keyboard cover is correctly mounted when you can run you finger along
the sides of the cover and find no gaps.
10 Secure the keyboard cover with the screws removed in step 3 of the
“Replacing the keyboard cover” procedure on page 58.
Caution
If the cover is not correctly installed, your notebook could be
damaged when you try to close the LCD panel.
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Replacing the keyboard

To replace the keyboard:

Caution
The keyboard is connected to the notebook through the keyboard
cable. Disconnect this cable first before pulling the keyboard away
from the palm rest.
3 Lift the back edge of the keyboard slightly, then carefully slide it toward the
LCD panel to release the keyboard retaining tabs from the palm rest.
4 Flip the keyboard over onto the touchpad area to access to the keyboard
cable (a).
Open the keyboard cable connector (b) and disconnect the cable (c).
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5 Insert the retaining tabs of the new keyboard into the slots located on the
top side of the touchpad area.
6 Reach underneath the keyboard and insert the keyboard cable to its system
board connector, then close the clip to lock the cable in place.
Important
The keyboard cable is correctly oriented if it is not twisted.
7 Gently press the keyboard down until it is flat all the way across.
8 Reinstall the keyboard cover by performing steps 9–13 of the “Replacing the
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Replacing the LCD panel assembly

• 2 black M2.5×6 (LCD panel hinges - bottom)
• 2 black M2.5×6+Nylok (LCD panel hinges - top)
To replace the LCD panel assembly:

2 If the notebook has a wireless card installed, complete the steps in
“Removing the bay cover” on page 49, and then unplug the antenna cables.
If there’s no wireless card installed, proceed to step 5.
3 Remove the keyboard by performing steps 2–4 of the “Replacing the
keyboard” procedure on page 62.
Caution
The keyboard is connected to the notebook through a keyboard
cable. Disconnect this cable first before pulling the keyboard away
from the palm rest assembly.

5 Remove the base screws that secure the LCD panel hinges.
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6 Turn the notebook over again so the palm rest is facing up.
7 Disconnect the LCD, webcam, and microphone cables from their system board
connectors.
8 Release the LCD, webcam, and microphone cables from their latches.
9 If the notebook has a wireless card installed, note the antenna cable routing
for later reference and then perform step 10 to release the antenna cables
from the palm rest.
If there’s no wireless card installed, proceed to step 11 to disconnect the
power button board cable.
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10 Release the antenna cables from their palm rest latches, and then pull them
out from underneath the computer.
11 Disconnect the power button board cable from its system board connector, and then
release it from its palm rest latches.
12 Carefully open the LCD panel to its fully extended position.

13 Move the LCD, webcam, and microphone cables away from the top hinge screws.
14 Remove the top hinge screws securing the LCD assembly.
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15 Lift the LCD panel assembly up and away from the notebook.
16 Position the new LCD panel assembly on the notebook, and then secure it
with the hinge screws removed in step 14.
17 If the notebook has a wireless card installed, proceed to step 18 to arrange
the antenna cables.
If there’s no wireless card installed, proceed to step 19 to reconnect the
power button board cable.
18 Refer to the antenna cable routing note made on step 9 and secure the
antenna cables to the palm rest before pulling the ends downward to the
wireless card compartment.
19 Arrange the power button cable on the palm rest and reconnect it to its
system board connector.
20 Arrange the LCD, webcam, and microphone cables on the palm rest and
reconnect them to their system board connectors.
22 If the notebook has a wireless card installed, reconnect the antenna cables
and then reinstall the bay cover.
23 Return the base hinge screws removed in step 5.
24 Turn the notebook over so the palm rest is facing up.
25 Reinstall the keyboard and the keyboard cover by performing steps 5–8 of
the “Replacing the keyboard” procedure on page 62.
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Replacing the palm rest

• 10 M2.5×6 black (palm rest - base side)
• 3 M2.5×6 black (palm rest - top side)
To replace the palm rest:

3 If the notebook has a wireless card installed, unplug the antenna cables.
4 Remove the hard drive screw, and then remove the hard drive from its
compartment.
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7 Remove the keyboard by performing steps 3 and 4 of the “Replacing the
keyboard” procedure on page 62.
8 Remove the LCD panel assembly by performing steps 5–15 of the
“Replacing the LCD panel assembly” procedure on page 64.
9 Disconnect the speaker cable from the system board.
10 Open the multimedia cable connector (a) and disconnect the cable (b).
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11 Open the touchpad cable connector (a) and disconnect the cable from the
system board (b).

13 Remove the screws securing the palm rest on the base side.
14 Turn the notebook over again so the palm rest is facing up.
15 Remove the screws securing the palm rest on the top side.
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16 Locate the small gaps on the top side of the palm rest and insert a small
flat-blade screwdriver or non-marring scribe into each gap to separate the
palm rest from the base enclosure.
17 Once the top side is separated, pry loose the left and right sides of the palm
rest, and finally the bottom side until all the palm rest retaining tabs have
been released.
18 Lift the palm rest assembly from the base enclosure.
19 Place the new palm rest assembly on top of the base enclosure and press
it down on all sides until it snaps into place.
20 Reconnect the speaker, multimedia, and touchpad cables to their respective
system board connectors.
21 Secure the palm rest assembly with the screws removed in steps 13 and 15.
22 Reinstall the LCD panel assembly by performing steps 16–23 of the
24 Return the optical screw drive in its place.
25 Reinstall the hard drive by performing steps 8 and 9 of the “Replacing the
hard drive” procedure on page 54.
26 If you have disconnected any wireless antennas, reconnect them now.
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Replacing the speakers

• 2 chrome M2×3 (speakers)
To replace the speakers:

2 Remove the palm rest by performing steps 2–18 of the “Replacing the palm
rest” procedure on page 68.
3 Turn the palm rest over so that its underside is facing up.
4 Peel off the tape covering the left speaker screw.
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5 Remove the speaker screws.
6 Release the speaker cable from the palm rest, and then remove the
speakers.
7 Position the new speakers on the palm rest.

8 Secure the speakers with the screws removed in step 5 and cover it with
the tape that was detached in step 4.
9 Secure the speaker cable on the palm rest latches
10 Reinstall the palm rest by performing steps 19–21 of the “Replacing the palm
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Replacing the touchpad board

• 2 black M2.5×6 (LCD panel hinge - bottom)
• 2 black M2.5×6+Nylok (LCD panel hinge - top)
To replace the touchpad board:

3 Turn the palm rest over so that its underside is facing up.
4 Open the touchpad board cable connector (a) and disconnect the cable (b).
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5 Remove the touchpad cable from the palm rest.
6 Peel off the tape protecting the touchpad board.
7 Note the orientation of the touchpad board for later reference in installing
the new touchpad board.
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8 Insert a small flat-blade screwdriver or non-marring scribe between the

touchpad board and the palm rest’s underside, and carefully pry the board
loose.
9 Remove the touchpad board from the palm rest.

Note
rectangle as shown in the above image. Follow the local regulations
for disposing this type of circuit board.
10 Observing the same orientation as the old touchpad board, secure the new
board on the palm rest.
11 Cover the new touchpad board with the tape removed in step 6.
12 Insert the touchpad cable to the touchpad board cable connector, and then
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Replacing the modem board

• 1 black M2×4 (modem board)
To replace the system board:

3 Remove the memory from the old system board and install it on the new
system board by following the instructions in the “Adding or replacing
memory modules” section on page 50.
4 If the notebook has a wireless card installed, remove the card from the old
system board and install it on the new system board by following the
instructions in the “Replacing the wireless card” section on page 52.
5 Remove the hard drive by performing steps 3 and 4 of the “Replacing the
6 Remove the optical drive by performing steps 3 and 4 of the “Replacing the
optical drive” procedure on page 56.
7 Remove the palm rest by following steps 6–18 of the “Replacing the palm
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8 Disconnect the modem cable from the modem board.
9 Remove the modem board screw.
10 Remove the old modem board from the system board.
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11 Connect the modem cable to the new modem board, and then attach to board
to its system board connector.
12 Secure the new modem board with the screw removed in step 9.
14 Reinstall the LCD panel assembly by following the steps 16–23 of the
17 Reinstall the optical drive by performing steps 10 and 11 of the “Replacing
the optical drive” procedure on page 56.
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Replacing the USB board

To replace the USB board:

compartment.
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8 Disconnect the USB board and modem board cables from the USB board.
9 Remove the USB board screw.
10 Remove the USB board from the base enclosure.
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11 Place the new USB board in the base enclosure and secure it with the screw
removed in step 9.
12 Connect the USB board and modem board cables to the new USB board.
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Replacing the Bluetooth module

To replace the Bluetooth module:

compartment.
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8 Disconnect the Bluetooth cable from the Bluetooth module.
9 Release the Bluetooth module from the tabs securing it.
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10 Secure the new Bluetooth module on the base enclosure and connect the
Bluetooth cable to it.
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Replacing the system board

• 1 black M2×4 (system board)
To replace the system board:

3 Remove the memory from the old system board and install it on the new
system board by following the instructions in the “Adding or replacing
memory modules” section on page 50.
4 If the notebook has a wireless card installed, remove the card from the old
system board and install it on the new system board by following the
instructions in the “Replacing the wireless card” section on page 52.
5 Remove the hard drive by performing steps 3 and 4 of the “Replacing the
6 Remove the optical drive by performing steps 3 and 4 of the “Replacing the
optical drive” procedure on page 56.
7 Remove the palm rest by following steps 6–18 of the “Replacing the palm
8 Remove the modem board by following steps 8–10 of the “Replacing the
modem board” procedure on page 77, then disconnect the Bluetooth module
cable from its system board connector.
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9 Disconnect the USB board cable from its system board connector.
10 Remove the system board screw.
11 Carefully remove the system board from the base enclosure.
Discrete model
UMA model
Note
rectangle as shown in the previous image. Follow the local
regulations for disposing this type of circuit board.
The RTC battery has been highlighted with a yellow circle in the
previous image. Detach the RTC battery and follow the local
regulations for disposing it.
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12 Turn the system board over and remove the cooling assembly by performing
steps 4–7 of the “Replacing the cooling assembly” procedure on page 89.
13 If your new system board does not include a processor, remove the
processor from the old system board and install it on the new system board
by performing steps 4–7 in the “Replacing the processor” section on page 92.
14 Reinstall the cooling assembly by performing steps 9–12 of the “Replacing
the cooling assembly” procedure on page 89.
15 Place the new system board in the base enclosure and secure it with the
screw removed in step 9.
16 Reconnect the USB board and Bluetooth module cables to their system
board connectors.
17 Reinstall the modem module by performing steps 11–12 of the “Replacing
the modem board” procedure on page 77.
19 Reinstall the LCD panel assembly by following the steps 16–23 of the
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Replacing the cooling assembly

Additional materials you need to complete this task:

• Soft cloth and isopropyl alcohol; or alcohol pad
• Thermal grease
To replace the cooling assembly:

2 Remove the system board by performing steps 2–11 of the “Replacing the
system board” procedure on page 86.
3 Turn the system board over to access the cooling fan cable.
4 Disconnect the cooling fan cable from its system board connector.
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5 Loosen the spring-loaded captive screws securing the cooling assembly.

Follow the screw sequence indicated on the below images.
6 Remove the cooling assembly from the system board.
7 Lay the cooling assembly down in an upright position to avoid tainting your
work space with thermal grease.
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8 Remove the barcode sticker on top of the processor.
9 Moisten a soft cloth with isopropyl alcohol and clean the processor die to
remove any thermal grease residue. Wipe the die surface several times to
make sure that no particles or dust contaminants are evident. Allow the
alcohol to evaporate before continuing.
Caution
Do not touch the contact surface of the new cooling assembly nor
the processor dire as this may leave dead skin cells or oils from
your finger that can result in poor thermal grease performance.
10 Apply just enough thermal grease to evenly coat the surface of the processor
die.
11 Place the new cooling assembly on the system board and tighten its captive
screws to secure it in place. Follow the sequence of the number beside each
screw when securing the cooling assembly.
12 Reconnect the cooling fan cable to its system board connector.
13 Reinstall the system board by performing steps 15 and 16 of the “Replacing
the system board” procedure on page 86.
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Replacing the processor

Flat screwdriver Non-marring plastic scribe
Additional materials you need to complete this task:

• Soft cloth and isopropyl alcohol; or alcohol pad
• Thermal grease
To replace the processor:

2 Remove the cooling assembly by performing steps 2–7 of the “Replacing
3 Remove the barcode sticker on top of the processor.
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4 Use a flat-blade screwdriver to turn the processor lock screw

counter-clockwise.
5 Remove the old processor from the system board.
Discrete model
UMA model
6 Align pin 1 of the new processor (indicated by the gold arrow on the corner
of the processor) with the beveled corner of the processor socket.
The processor will easily fit into the socket if you oriented it properly.
7 Use a flat-blade screwdriver to turn the lock screw 180° clockwise to secure
the processor in place.
8 Apply just enough thermal grease to evenly coat the surface of the processor
die.
9 Reinstall the cooling assembly by performing steps 9–12 of the “Replacing
10 Reinstall the system board by performing steps 15 and 16 of the “Replacing
the system board” procedure on page 86.
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Replacing the LCD front panel

• 4 black M2.5×6+Nylok (LCD front panel)
• 2 chrome M2×4 (LCD hinge covers)
To replace the LCD front panel:

3 Remove the rubber inserts from the corners of the LCD front panel.
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4 Remove the LCD front panel screws.
5 Remove the LCD hinge cover screws.
6 Carefully pry loose the front panel from the LCD assembly lid. Start on the
top side (a), continue to the left and right sides (b), and finally the bottom
side (c).
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7 Remove the front panel.
8 Place the new front panel on top of the LCD assembly lid.
Make sure that the LCD, webcam, microphone, antenna, and power button
cables are properly routed on the hinge sides.
9 Press the front panel on all sides until it snaps into place.
Make sure that there is no gap the between the front panel and the LCD
assembly lid.
10 Secure the front panel with screws removed in steps 4 and 5.
11 Return the LCD front panel rubber inserts to their places.
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Replacing the webcam

To replace the webcam:

3 Remove the LCD front panel by performing steps 3–7 of the “Replacing the
LCD front panel” procedure on page 95.
4 Disconnect the webcam board cable.
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5 Place the new webcam on the top side of the LCD assembly lid.
6 Reinstall the LCD front panel by performing steps 8–11 of the “Replacing
the LCD front panel” procedure on page 95.
Make sure the webcam lens is aligned with camera peephole on the LCD
front panel before you secure the panel in place.
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Replacing the LCD

• 4 black M2.5×5 (LCD panel hinges)
• 4 chrome M2×3 (LCD panel brackets)
To replace the LCD:

4 Release the LCD, webcam, microphone, antenna, and power button from
their LCD assembly lid latches.
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5 Disconnect the webcam cable from the webcam board.
6 Remove the LCD hinge screws.
7 Remove the LCD from the LCD assembly lid.
8 Lay the LCD on its front to access the LCD-webcam cable.
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9 Detach the LCD-webcam from the LCD’s underside (a) and disconnect it
from the LCD PCB (b).
10 Remove the screws securing the LCD panel brackets.
11 Attach the LCD panel brackets and the LCD cable to the new LCD.
12 Place the new LCD on the LCD assembly lid and secure it with the screws
removed in step .
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Replacing the LCD panel hinge brackets

• 4 chrome M2×3 (LCD panel brackets)
To replace the LCD:

4 Remove the LCD by performing steps 4–7 of the “Replacing the LCD”
5 Remove the screws securing the LCD panel brackets.
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6 Attach the new LCD panel brackets to the LCD.

7 Place the LCD on the LCD assembly lid and secure it with the screws
removed in step .
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Replacing the power button board

To replace the power button board:

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5 Note the orientation of the power button board for later reference and then
remove the board from the LCD assembly lid.
6 Disconnect the power button cable from the board.
7 Connect the power button cable to the new power button board.
8 Position the new power button board on the LCD assembly lid making sure
it is in the same orientation noted on step 5.
The board should fit snugly against the spring to ensure proper contact when
pressing the power button.
9 Place the LCD back on the LCD assembly lid.
10 Return the hinge screws to their places.
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Replacing the Kensington lock cap

• 3 black (Kensington lock cap)
To replace the Kensington lock cap:

4 Move the LCD, webcam, microphone, and antenna cables away from the
Kensington lock cap screws.
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5 Note the orientation of the Kensington lock cap for later reference and then
remove the screws securing it.
6 Detach the Kensington lock cap from the left hinge.
7 Position the new Kensington lock cap on the left hinge making sure it is in
the same orientation noted on step 5.
8 Secure the cap with the screws removed in step 5.
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Replacing the microphone

To replace the microphone:

5 Release the microphone cable from the adhesive tabs securing it.
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6 Remove the microphone from the LCD assembly lid.
7 Place the new microphone on the LCD assembly lid and secure its cable
on the adhesive tabs.
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Replacing the antennas

To replace the antennas:

5 Release the antenna cables from the adhesive tabs securing them.
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6 Carefully pry the antenna boards loose from the LCD assembly lid to remove
the antennas.
7 Secure the new antenna on the LCD assembly lid and route their cables
underneath the adhesive tabs.
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Replacing the LCD assembly lid

To replace the antennas:

5 If you are going to use the same Kensington lock cap, power button
assembly, webcam, microphone and wireless antennas, remove these items
from the old LCD assembly lid and attach them to the new one. Refer to
the related replacement procedure on previous pages for instructions.
6 Place the LCD on the new LCD assembly lid.
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CHAPTER4
Troubleshooting
• Diagnosing problems
• System test procedures
• Power-On Self-Test (POST) error message
• Index of error messages
• Phoenix BIOS beep codes
• Symptom-to-FRU error messages
• Intermittent problems
• Undetermined problems
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CHAPTER 4: Troubleshooting
Diagnosing problems
Use the following procedure as a guide for diagnosing notebook problems.
Important
The diagnostic tests are intended to test only Acer products. Non-Acer
products, prototype cards, or modified options can give false errors and invalid
system responses.
1 Obtain the failing symptoms in as much detail as possible.

2 Verify the symptoms by attempting to re-create the failure by running the
diagnostic test or by repeating the same operation.
3 Use the following table with the verified symptom to determine which page
to go to.
Symptoms (Verified) Go To
Power failure. (The power indicator does “Testing the power system” on page 118
not go on or stay on.)
POST does not complete. No beep or n

“Power-On Self-Test (POST) error
error codes are indicated. message” on page 120
n
“Undetermined problems” on page 133
POST detects an error and displayed “Index of error messages” on page 121
messages on screen.
Other symptoms (LCD display problems “Power-On Self-Test (POST) error message”
or others). on page 120
Symptoms cannot be re-created n

Use the customer-reported symptoms and
(intermittent problems). go to “Power-On Self-Test (POST) error
message” on page 120
n
“Intermittent problems” on page 132
n
“Undetermined problems” on page 133
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System test procedures

Testing the optical drive
Use the following procedure to isolate a problem in an optical drive controller,
driver, or drive.
Important
Make sure that the CD-ROM does not have any label attached to it. The
label can cause damage to the drive or can cause the drive to fail.
To test the optical drive:

1 Boot from the diagnostics diskette and start the diagnostics program.
2 Run the CD-ROM Test and see if the test completes successfully.
3 Follow the instructions in the message window.
If an error occurs, reconnect the connector on the system board.
If the error still remains:
4 Reconnect the external optical drive to a USB jack.
5 Replace the external optical drive.
6 Replace the system board.
Testing the keyboard or auxiliary input device

If the internal keyboard does not work or an unexpected character appears, make
sure that the flexible cable extending from the keyboard is correctly seated in the
connector on the system board. If the keyboard cable is connected correctly, run
the Keyboard Test.
Important
Disconnect any external keyboards before testing the built-in keyboard.
If the tests detect a keyboard problem, do the following one at a time.

To correct the problem:
1 Reconnect the keyboard cable to the system board.
2 Replace the keyboard.
Important
Do not replace a non-defective FRU.
The following auxiliary input devices are supported by this notebook:

• Numeric keypad
• External keyboard
If any of these devices do not work, reconnect the cable connector and repeat
the failing operation.
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Testing the memory

Memory errors can stop your programs, show error messages on the screen, or
hang the system.
To test the memory:
1 Boot from the diagnostics diskette and start the diagnostics program.
2 Run the Memory Test and see if the test completes successfully.
3 Press F2 in the test items.
4 Follow the instructions in the message window.
Important
Make sure that each memory card is fully installed into the connector.
A loose connection can cause an error.
Testing the power system

To test for a power problem:
• Turn on the notebook using each of the following power sources:
• Remove the battery pack, connect the power adapter, then make sure
that the notebook turns on using AC power.
• Disconnect the power adapter, install a charged battery pack, then make
sure that power is supplied by the battery pack.
If you suspect a power problem, complete the appropriate power supply check:
• “Check the power adapter” on page 118
• “Check the battery pack” on page 119
Check the power adapter

Unplug the power adapter cable from the notebook and measure the output
voltage at the power adapter cable plug. See the following figure.
Pin 1: +19 to +20.5V

Pin 2: 0V, Ground
• If the voltage is not correct, replace the power adapter.

• If the voltage is within the range, do the following:
• Replace the system board.
• If the problem is not corrected, see “Undetermined problems” on page
133.
• If the power-on indicator does not light up, check the power adapter’s
power cord for correct continuity and installation.
• If the operational charge does not work, see “Check the battery pack”
on page 119.
Important
An audible noise from the power adapter does not always indicate
a defect.
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Check the battery pack

To check the battery pack using software:
1 Open Power Management in the Windows Control Panel.
2 In Power Meter, make sure that the parameters shown for Current Power
Source and Total Battery Power Remaining are correct.
3 Repeat the steps 1 and 2, for both battery and adapter. This helps you identify
first the problem is on recharging or discharging.
To check the battery pack using hardware:

2 Remove the battery pack and measure the voltage between battery terminals
1 (+) and 6 (ground).
3 If the voltage is still less than 7.5 Vdc after recharging, replace the battery.
Important
To check the battery charge operation, use a discharged battery pack or a
battery pack that has less than 50% of the total power remaining when installed
in the notebook.
If the battery status indicator does not light up, remove the battery pack and let
it return to room temperature. Re-install the battery pack.
If the charge indicator still does not light up, replace the battery pack. If the charge
indicator still does not light up, replace the DC/DC charger board.
Testing the touchpad

If the touchpad doesn’t work, do the following actions one at a time to correct the
problem.
To test the touchpad:
1 Reconnect the touchpad cables.
2 Replace the touchpad.
Important
After you use the touchpad, the pointer may drift on the screen for a short time.
This self-acting pointer movement can occur when a slight, steady pressure is
applied to the touchpad pointer. This symptom is not a hardware problem. No
service actions are necessary if the pointer movement stops in a short period of
time.
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Power-On Self-Test (POST) error

message
The POST error message index lists the error message and their possible causes.
The most likely cause is listed first.
Important
Perform the FRU replacement or actions in the sequence shown in the
FRU/Action column. If the FRU replacement does not solve the problem, put the
original part back in the notebook. Do not replace a non-defective FRU.
This index can also help you determine the next possible FRU to be replaced when
servicing a notebook.
If the symptom is not listed, see “Undetermined problems” on page 133.
The following lists the error messages that the BIOS displays on the screen and
the error symptoms classified by function.
Important
Most of the error messages occur during POST. Some of them display
information about a hardware device, such as the amount of memory installed.
Others may indicate a problem with a device, such as the way it has been
configured.
Important
If the system fails after you make changes in the BIOS Setup Utility menus,
reset the notebook, enter Setup, and install Setup defaults or correct the error.
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Index of error messages

Error codes
Error Codes Error Messages
006 Equipment Configuration Error

Causes:
1. CPU BIOS Update Code Mismatch
2. IDE Primary Channel Master Drive Error
(The causes are shown before “Equipment Configuration Error”)
010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh)
070 Real Time Clock Error
071 CMOS Battery Bad
072 CMOS Checksum Error
110 System is disabled. An incorrect password was entered.
<No error code> Battery is critically low. In this situation BIOS issues four short beeps, then shuts the system
down. No message is displayed.
<No error code> Temperature is critically high. In this situation BIOS shuts the system down. No message is
displayed.
Error messages
Error Messages FRU/Action Sequence
Failure Fixed Disk n

Reconnect the hard disk drive connector.
n
Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
n
Test or replace the hard disk drive.
n
Test or replace the system board.
Stuck Key See “Testing the keyboard or auxiliary input device” on page 117.
Keyboard error See “Testing the keyboard or auxiliary input device” on page 117.
Keyboard Controller Failed See “Testing the keyboard or auxiliary input device” on page 117.
Keyboard locked - Unlock key switch Unlock the external keyboard.
Monitor type does not match CMOS - Run Setup Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot the
notebook.
Shadow RAM Failed at offset: nnnn n

Test or replace the BIOS ROM.
n
System RAM Failed at offset: nnnn n

Test or replace the SO-DIMM.
n
Extended RAM Failed at offset: nnnn n

n
System battery is dead - Replace and run Setup Test or replace the CMOS battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.
System CMOS checksum bad - Default Test or replace the CMOS battery, run the BIOS Setup Utility to
configuration used reconfigure system time, then reboot the system.
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System timer error n Test or replace the CMOS battery, run the BIOS Setup Utility to
n
Real time clock error n

Test or replace the CMOS battery, run the BIOS Setup Utility to
n
Previous boot incomplete - Default configuration n

used the notebook.
n Test or replace the CMOS battery, run the BIOS Setup Utility to
n
Memory size found by POST differed from n

CMOS the notebook.
n
n
Diskette drive A error n

Make sure that the drive is defined with the proper diskette type in the
BIOS Setup Utility.
Incorrect Drive A type - run SETUP Make sure that the drive is defined with the proper diskette type in the
BIOS Setup Utility
System cache error - Cache disabled Test or replace the system board.
CPU ID: Test or replace the system board.
DMA Test Failed n

n
Software NMI Failed n

n
Fail-Safe Timer NMI Failed n

n
Device Address Conflict n

the notebook.
n
n
Allocation Error for device n

the notebook.
n
n Test or replace the system board.
Failing Bits: nnnn n Test or replace the SO-DIMM.

n
n
Fixed Disk n None
Invalid System Configuration Data n

n
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I/O device IRQ conflict n Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
n
n
Operating system not found n

Run the BIOS Setup Utility and see if fixed disk and drive A: are
properly identified.
n Test or replace the diskette drive
n
Test or replace the hard disk drive
n
Test or replace the system board
No-beep error messages

No-beep Error Messages FRU/Action in Sequence
No beep, power-on indicator turns off and LCD n

Test the power source (battery pack and power adapter). See “Testing
is blank. the power system” on page 118.
n Make sure that every connector is connected tightly and correctly.
n
Reconnect the SO-DIMM.
n
Test or replace the LED board.
n
No beep, power-on indicator turns on and LCD n

is blank. the power system” on page 118.
n
Reconnect the LCD connector
n
Check the hard disk drive.
n
Check the LCD inverter ID.
n
Check the LCD cable.
n
Test or replace the LCD inverter.
n
Test or replace the LCD.
n
No beep, power-on indicator turns on and LCD n

Reconnect the LCD connectors.
is blank. But you can see POST on an external n
CRT. n
Check the LCD cable.
n
n
n
No beep, power-on indicator turns on and a n

Make sure that every connector is connected tightly and correctly.
blinking cursor shown on LCD during POST. n
No beep during POST but system runs correctly. n

Test or replace the speaker.
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Phoenix BIOS beep codes

Code Beeps POST Routine Description
02h Verify Real Mode
03h Disable Non-Maskable Interrupt (NMI)
04h Get CPU type
06h Initialize system hardware
08h Initialize chipset with initial POST values
09h Set IN POST flag
0Ah Initialize CPU registers
0Bh Enable CPU cache
0Ch Initialize caches to initial POST values
0Eh Initialize I/O component
0Fh Initialize the local bus IDE
10h Initialize Power Management
11h Load alternate registers with initial POST values
12h Restore CPU control word during warm boot
13h Initialize PCI Bus Mastering devices
14h Initialize keyboard controller
16h 1-2-2-3 BIOS ROM checksum
17h Initialize cache before memory autosize
18h 8254 timer initialization
1Ah 8237 DMA controller initialization
1Ch Reset Programmable Interrupt Controller
20h 1-3-1-1 Test DRAM refresh
22h 1-3-1-3 Test 8742 Keyboard Controller
24h Set ES segment register to 4 GB
26h Enable A20 line
28h Autosize DRAM
29h Initialize POST Memory Manager
2Ah Clear 215 KB base RAM
2Ch 1-3-4-1 RAM failure on address line xxxx
2Eh 1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus
2Fh Enable cache before system BIOS shadow
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30h 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus
32h Test CPU bus-clock frequency
33h Initialize Phoenix Dispatch Manager
36h Warm start shut down
38h Shadow system BIOS ROM
3Ah Autosize cache
3Ch Advanced configuration of chipset registers
3Dh Load alternate registers with CMOS values
42h Initialize interrupt vectors
45h POST device initialization
46h 2-1-2-3 Check ROM copyright notice
48h Check video configuration against CMOS
49h Initialize PCI bus and devices
4Ah Initialize all video adapters in system
4Bh QuietBoot start (optional)
4Ch Shadow video BIOS ROM
4Eh Display BIOS copyright notice
50h Display CPU type and speed
51h Initialize EISA board
52h Test keyboard
54h Set key click if enabled
58h 2-2-3-1 Test for unexpected interrupts
59h Initialize POST display service
5Ah Display prompt “Press F2 to enter SETUP”
5Bh Disable CPU cache
5Ch Test RAM between 512 and 640 KB
60h Test extended memory
62h Test extended memory address lines
64h Jump to User Patch1
66h Configure advanced cache registers
67h Initialize Multi Processor APIC
68h Enable external and CPU caches
69h Setup System Management Mode (SMM) area
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6Ah Display external L2 cache size
6Bh Load custom defaults (optional)
6Ch Display shadow-area message
6Eh Display possible high address for UMB recovery
70h Display error messages
72h Check for configuration errors
76h Check for keyboard errors
7Ch Set up hardware interrupt vectors
7Eh Initialize coprocessor if present
80h Disable onboard Super I/O ports and IRQs
81h Late POST device initialization
82h Detect and install external RS232 ports
83h Configure non-MCD IDE controllers
84h Detect and install external parallel ports
85h Initialize PC-compatible PnP ISA devices
86h Re-initialize onboard I/O ports
87h Configure Motherboard Configurable Devices (optional)
88h Initialize BIOS Area
89h Enable Non-Maskable Interrupts (NMIs)
8Ah Initialize Extended BIOS Data Area
8Bh Test and initialize PS/2 mouse
8Ch Initialize floppy controller
8Fh Determine number of ATA drives (optional)
90h Initialize hard-disk controllers
91h Initialize local-bus hard-disk controllers
92h Jump to UserPatch2
93h Build MPTABLE for multi-processor boards
95h Install CD ROM for boot
96h Clear huge ES segment register
97h Fixup Multi Processor table
98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure.
99h Check for SMART drive (optional)
9Ah Shadow option ROMs
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9Ch Set up Power Management
9Dh Initialize security engine (optional)
9Eh Enable hardware interrupts
9Fh Determine number of ATA and SCSI drives
A0h Set time of day
A2h Check key lock
A4h Initialize Typematic rate
A8h Erase F2 prompt
AAh Scan for F2 key stroke
ACh Enter SETUP
AEh Clear Boot flag
B0h Check for errors
B2h POST done- prepare to boot operating system
B4h 1 One short beep before boot
B5h Terminate QuietBoot (optional)
B6h Check password (optional)
B9h Prepare Boot
BAh Initialize DMI parameters
BBh Initialize PnP Option ROMs
BCh Clear parity checkers
BDh Display MultiBoot menu
BEh Clear screen (optional)
BFh Check virus and backup reminders
C0h Try to boot with INT 19
C1h Initialize POST Error Manager (PEM)
C2h Initialize error logging
C3h Initialize error display function
C4h Initialize system error handler
C5h PnPnd dual CMOS (optional)
C6h Initialize notebook docking (optional)
C7h Initialize notebook docking late
C8h Force check (optional)
C9h Extended checksum (optional)
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D2h Unknown interrupt
E0h Initialize the chipset
E1h Initialize the bridge
E2h Initialize the CPU
E3h Initialize the system timer
E4h Initialize system I/O
E5h Check force recovery boot
E6h Checksum BIOS ROM
E7h Go to BIOS
E8h Set Huge Segment
E9h Initialize Multi Processor
EAh Initialize OEM special code
EBh Initialize PIC and DMA
ECh Initialize Memory type
EDh Initialize Memory size
EEh Shadow Boot Block
EFh System memory test
F0h Initialize interrupt vectors
F1h Initialize Run Time Clock
F2h Initialize video
F3h Initialize System Management Mode
F4h 1 Output one beep before boot
F5h Boot to Mini DOS
F6h Clear Huge Segment
F7h Boot to Full DOS
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Symptom-to-FRU error messages

LCD
Symptom / Error Action in Sequence
n The LCD backlight doesn't work. n Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
n
The LCD is too dark. the notebook.
n
The LCD brightness cannot be adjusted. n
Reconnect the LCD connectors.
n The LCD contrast cannot be adjusted. n Test or replace the keyboard (if contrast and brightness function key
doesn't work).
n
n Test or replace the LCD cable.
n
n
n The LCD screen is unreadable. n Reconnect the LCD connector.

n
Missing pels in characters. n
n
The screen appears abnormal. n
Test or replace the LCD cable.
n The wrong color is displayed. n Test or replace the LCD inverter.
n
n
The LCD is displaying extra horizontal or vertical n

lines. n
Test or replace the LCD cable.
n
n
n
Power
The notebook shuts down during operation. n

the power system” on page 118.
n
Test or replace the battery pack.
n
Test or replace the power adapter.
n
The notebook doesn’t turn on. n

n
n
Test or replace the power adapter.
The notebook doesn’t turn off. n Test the power source (battery pack and power adapter). See “Testing
n
Press and hold the power button for more than four seconds.
n
The battery can’t be charged. n

Test the battery pack. See “Check the battery pack” on page 119.
n
n
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Memory
Memory count (size) appears different from n

actual size. the notebook.
n
n
Sound
No sound comes from the notebook when n Reinstall the audio driver.
running Windows multimedia programs. n
Test or replace the speakers.
n
The internal speakers make noise or emit no n

Test or replace the speakers.
sound. n Test or replace the system board.
Power management
The notebook will not hibernate. n

Test or replace the keyboard (if control is from the keyboard).
n
n
The system doesn't hibernate and emits four n

Press Fn+o and see if the notebook enters hibernation mode.
short beeps every minute. n
Test or replace the touchpad.
n
Test or replace the keyboard.
n
Check the hard disk connection to the system board.
n
n
The notebook doesn’t enter standby mode after n

Make sure that the magnet is in the magnet holder. For more
closing the LCD. information, see “Replacing the LCD” on page 100.
n
The system doesn't resume from hibernation n

mode. n
The system doesn't resume from standby mode n Make sure that the magnet is in the magnet holder. For more
after opening the LCD. information, see “Replacing the LCD” on page 100.
n
The battery fuel gauge in Windows doesn’t go n

Remove the battery pack and let it cool for two hours.
higher than 90%. n
Refresh the battery (use only battery power until the notebook turns
off, then charge the battery).
n
n
The system hangs intermittently. n

Reconnect the hard disk drive and optical drive.
n
n
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Devices
System configuration does not match the n

installed devices. the notebook.
n
Reconnect the hard disk drive and optical drive.
The external display does not work correctly. n

Press Fn+F4 repeatedly to switch between LCD, external display, and
both displays.
USB does not work correctly. n Test or replace the USB board.
n
Printer problems. n
Run the printer self-test.
n
Reinstall the printer driver.
n Test or replace the printer cable.
n
Test or replace the printer.
n
Keyboard and touchpad

The keyboard (one or more keys) does not work. n

Reconnect the keyboard cable.
n
Test or replace the keyboard.
n
The touchpad does not work. n

Reconnect the touchpad cable.
n
Test or replace the touchpad board.
n
Important
If you cannot find a symptom or an error in this list and the problem remains,
see “Undetermined problems” on page 133.
131
Intermittent problems
Intermittent system hang problems can be caused by a variety of reasons that
have nothing to do with a hardware defect. These reasons include: cosmic
radiation, electrostatic discharge, or software errors. FRU replacement should be
considered only when a recurring problem exists.
To analyze an intermittent problem:
1 Run the advanced diagnostic test for the system board in loop mode at least
ten times.
• If any error is detected, replace the FRU.
• If no error is detected, do not replace any FRU.
2 Rerun the test to verify that there are no more errors.
132
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Undetermined problems
If the diagnostic test may not identify which adapter or device failed, which installed
devices are incorrect, whether a short circuit is suspected, or whether the system
is inoperative. Use these procedures to isolate the failing FRU (do not isolate a
non-defective FRU).
Important
Verify that all attached devices are supported by the notebook.
Important
Verify that the power supply being used at the time of the failure is operating
correctly. (See “Testing the power system” on page 118.)
To isolate a failing FRU:

2 Visually check FRU parts for damage. If you identify any damage, replace
the FRU.
3 Remove or disconnect all of the following devices:
• Non-Acer devices
• Printer, mouse, and other external devices
• Battery pack
• Hard disk drive(s)
• SO-DIMM
• Optical drive
4 Turn on the notebook.
5 Determine if the problem has changed.
• If the problem does not recur, reconnect the removed devices one at a
time until you find the failing FRU.
• If the problem does recur, replace the following FRUs one at a time:
• System board
• LCD assembly
Important
133
134
CHAPTER5
Connector locations
• System board layout
135
CHAPTER 5: Connector locations
System board layout

Top view
Item Code Component Item Code Component
1 MMB1 Multimedia board cable 8 KB1 Keyboard cable connector

connector
2 MIC1 Microphone cable connector 9 RTC1 RTC battery
3 SPKR1 Speaker cable connector 10 MDC1 Modem card cable connector
4 LCD1 LCD cable connector 11 BT1 Bluetooth module cable

connector
5 CCD1 Webcam board cable 12 CARD1 Memory card reader

connector
6 PWRCN1 Power button board cable 13 TPCN1 Touchpad / fingerprint reader

connector board cable connector
7 USBCN1 USB board cable connector
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Bottom view – Discrete model
1 MINI2 3G module slot 11 HDMI1 HDMI out port
2 MINI1 WLAN module slot 12 USB1 USB port
3 BAT1 Battery connector 13 USB2 USB port
4 VGA1 AMD graphics controller 14 MICIN1 Microphone jack
5 15 LOUT1 Headphone jack
6 CPU1 Processor socket 16 DM1 Memory slot 1
7 FAN1 Cooling fan cable connector 17 DM2 Memory slot 2
8 DCIN1 DC power jack 18 G102 Clear password hardware gap
9 RJ45 Ethernet jack 19 ODD1 SATA optical drive connector
10 CRT1 Monitor port 20 SATA1 SATA hard drive connector
137
CHAPTER 5: Connector locations
Bottom view – UMA model
1 MINI2 3G module slot 11 USB1 USB port
2 MINI1 WLAN module slot 12 USB2 USB port
3 BAT1 Battery connector 13 MICIN1 Microphone jack
4 PCH1 Intel PCH 14 LOUT1 Headphone jack
5 CPU1 Processor socket 15 DM1 Memory slot 1
6 FAN1 Cooling fan cable connector 16 DM2 Memory slot 2
7 DCIN1 DC power jack 17 G102 Clear password hardware gap
8 RJ45 Ethernet jack 18 ODD1 SATA optical drive connector
9 CRT1 Monitor port 19 SATA1 SATA hard drive connector
10 HDMI1 HDMI out port
138
CHAPTER6
FRU (Field-Replaceable Unit) list
• Introduction
• Exploded diagram
• FRU list
139
CHAPTER 6: FRU (Field-Replaceable Unit) list
Introduction
This chapter gives you the FRU (field-replaceable-unit) listing in global
configurations of this model. Refer to this chapter whenever ordering for parts to
repair or for RMA (Return Merchandise Authorization).
Please note that WHEN ORDERING FRU PARTS, you should check the most
up-to-date information available on your regional web or channel. For whatever
reasons a part number change is made, it will not be noted on the printed Service
Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may
have a DIFFERENT part number code from those given in the FRU list of this
printed Service Guide. You MUST use the local FRU list provided by your regional
Acer office to order FRU parts for repair and service of customer machines.
Important
To scrap or to return the defective parts, you should follow the local
government ordinance or regulations on how to dispose it properly, or follow the
rules set by your regional Acer office on how to return it.
Exploded diagram
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Item Component
1 Keyboard cover
2 Multimedia board
3 Palm rest
4 Touchpad board
5 Cooling assembly
6 System board
7 Kensington lock cap
8 Left LCD panel hinge bracket
9 Front panel
10 LCD panel
11 LCD assembly lid
12 Webcam board (optional)
13 Right LCD panel hinge bracket
14 Power button board cap
15 Power button board spring
16 Power button board
17 LCD cable / LCD-webcam coaxial cable
18 Keyboard
19 Battery
20 USB board / USB-modem port board (optional)
21 Optical drive
22 Optical drive bezel
23 Optical drive bracket
24 Base enclosure
25 Hard drive
26 Bluetooth module
27 Bay cover
141
FRU list
Category Description Part No.
Adapter Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65JH DB A, LV5 LED LF AP.06501.026
Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow PA-1650-22AC LV5 LED LF AP.06503.024
Adapter HIPRO 65W 19V 1.7x5.5x11 Yellow (HP-A0653R3B 1LF), LV5 Timeline AP.0650A.013
LF
Adapter DELTA 90W 19V 1.7x5.5x11 Blue ADP-90CD DB A, LV5 LED LF AP.09001.027
Adapter LITE-ON 90W 19V 1.7x5.5x11 Blue PA-1900-34AR, LV5 LED LF AP.09003.021
Adapter HIPRO 90W 19V 1.7x5.5x11 Blue HP-A0904A3 B1LF, LV5 LED LF AP.0900A.005
Battery Battery SANYO AS-2009A Li-Ion 3S2P SANYO 6 cell 4400mAh Main BT.00603.076
COMMON 2.2Ah(A)
Battery SONY AS-2009A Li-Ion 3S2P SONY 6 cell 4400mAh Main COMMON BT.00604.030
2.2Ah(G6F)
Battery PANASONIC AS-2009A Li-Ion 3S2P PANASONIC 6 cell 4400mAh Main BT.00605.036
COMMON 2.2Ah(CG )
Battery SAMSUNG AS-2009A Li-Ion 3S2P SAMSUNG 6 cell 4400mAh Main BT.00606.002
COMMON 2.2Ah(F)
Battery SIMPLO AS-2009A Li-Ion 3S2P PANASONIC 6 cell 4400mAh Main BT.00607.066
COMMON Panasonic 2.2Ah ( CG )
Battery SIMPLO AS-2009A Li-Ion 3S2P LGC 6 cell 4400mAh Main COMMON BT.00607.067
LGC 2.2Ah(S3 )
Battery Battery SIMPLO AS-2009A Li-Ion 3S2P SAMSUNG 6 cell 4400mAh Main BT.00607.068
COMMON SDI 2.2Ah(F)
Battery SANYO AS-2009A Li-Ion 3S2P SANYO 6 cell 5600mAh Main BT.00603.077
COMMON 2.8Ah
Battery SIMPLO AS-2009A Li-Ion 3S2P SAMSUNG 6 cell 5600mAh Main BT.00607.069
COMMON SDI 2.8Ah
Battery PANASONIC AS-2009A Li-Ion 3S2P PANASONIC 6 cell 5800mAh Main BT.00605.037
COMMON 2.9Ah ( NNP )
Hard disk drive HDD SEAGATE 2.5" 5400rpm 160GB ST9160314AS Wyatt SATA LF KH.16001.042
F/W:0001SDM1
HDD TOSHIBA 2.5" 5400rpm 160GB MK1655GSX Libra SATA LF F/W: FG011J KH.16004.006
HDD HGST 2.5" 5400rpm 160GB HTS545016B9A300 Panther B SATA LF KH.16007.024

F/W:C60F
HDD WD 2.5" 5400rpm 160GB WD1600BEVT-22ZCTO ML160 SATA LF KH.16008.022

F/W:11.01A11
HDD SEAGATE 2.5" 5400rpm 250GB ST9250315AS Wyatt SATA LF KH.25001.016

F/W:0001SDM1
HDD TOSHIBA 2.5" 5400rpm 250GB MK2555GSX Libra SATA LF F/W:FG001J KH.25004.003

F/W:C60F
142
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Hard disk drive HDD WD 2.5" 5400rpm 250GB WD2500BEVT-22ZCT0 ML160 SATA LF KH.25008.021
(continuation) F/W:11.01A11

F/W:0001SDM1
HDD TOSHIBA 2.5" 5400rpm 320GB MK3263GSX SATA 8MB 68P LF KH.32004.003
F/W:FG020J
HDD HGST 2.5" 5400rpm 320GB HTS545032B9A300 Panther B SATA LF F/W: KH.32007.007
C60F
HDD WD 2.5" 5400rpm 320GB WD3200BEVT-22ZCT0 ML160 SATA LF KH.32008.013

F/W:11.01A11

F/W:0001SDM1
HDD TOSHIBA 2.5" 5400rpm 500GB MK5055GSX Libra SATA LF F/W:FG001J KH.50004.001

F/W:C60F
HDD WD 2.5" 5400rpm 500GB WD5000BEVT-22ZAT0 ML250 SATA LF KH.50008.013

F/W:01.01A01
HDD WD 2.5" 5400rpm 640GB WD6400BEVT-22A0RT0, ML320 SATA 8MB LF KH.64008.004

F/W:01.01A01
Optical disc drive ODD HLDS BD COMBO 12.7mm Tray DL 4X CT21N LF W/O bezel 1.00 SATA KO.0040D.004
(HF + Windows 7)
ODD PLDS BD COMBO 12.7mm Tray DL 4X DS-4E1S LF W/O bezel SATA KO.0040F.003
(Windows 7)
ODD PIONEER BD COMBO 12.7mm Tray DL 4X BDC-TD01RS LF W/O bezel KO.00405.003

SATA (Windows 7)
ODD SONY BD COMBO 12.7mm Tray DL 4X BC-5500H LF W/O bezel SATA KO.0040E.003
(HF + Windows 7)
ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT30N LF W/O bezel SATA KU.0080D.048
(HF + Windows 7)
ODD PLDS Super-Multi DRIVE 12.7mm Tray DL 8X DS-8A4SH LF W/O bezel KU.0080F.006
SATA (HF + Windows 7)
ODD SONY Super-Multi DRIVE 12.7mm Tray DL 8X AD-7585H LF W/O bezel KU.0080E.027
SATA (HF + Windows 7)
ODD TOSHIBA Super-Multi DRIVE 12.7mm Tray DL 8X TS-L633C LF W/O KU.00801.035

bezel SATA (HF + Windows 7)
LCD LED LCD AUO 15.6"W WXGA Glare B156XW02 V2 LF 200nit 8ms 500:1 LK.15605.010
(power saving)
LED LCD CMO 15.6"W WXGA Glare N156B6-L06 LF 220nit 8ms 500:1 LK.1560D.007
LED LCD CMO 15.6"W WXGA Glare N156B6-L0B LF 220nit 8ms 650:1 LK.1560D.010
LED LCD INNOLUX 15.6"W WXGA Glare BT156GW01 V2 LF 220nit 8ms 600:1 LK.1560N.001
LED LCD LPL 15.6"W WXGA Glare LP156WH2-TLE1 LF 220nit 8ms 400:1 LK.15608.002
LED LCD SAMSUNG 15.6"W WXGA Glare LTN156AT02-A02 LF 220nit 8ms LK.15606.005
500:1
LED LCD SAMSUNG 15.6"W WXGA Glare LTN156AT02-A04 LF 220nit 8ms LK.15606.009
500:1
143
Processor CPU Intel Core i3 330M PGA 2.13G 35W Arrandale, TJ90, VT, 3M L3 KC.33001.DMP
CPU Intel Core i3 350M PGA 2.26G 35W Arrandale, TJ90, VT, 3M L3 KC.35001.DMP
CPU Intel Core i5 430M PGA 2.26G ARD, up to SC 2.53G, 3M L3 KC.43001.DMP
CPU Intel Core i5 520M 2.4G 3M KC.52001.DMP
CPU Intel Core i5 540M 2.53G 3M KC.54001.DMP
CPU Intel Core i7 620M PGA 2.66G 4M KC.62001.DMP
Memory Memory ELPIDA SO-DIMM DDRIII 1066 1GB EBJ10UE8BDS0-AE-F LF 128*8 KN.1GB09.012
0.065um
Memory HYNIX SO-DIMM DDRIII 1066 1GB HMT112S6BFR6C-G7 N0 LF KN.1GB0G.025

64*16 0.055um
Memory MICRON SO-DIMM DDRIII 1066 1GB MT8JSF12864HZ-1G1F1 LF KN.1GB04.015

128*8 0.065um
Memory SAMSUNG SO-DIMM DDRIII 1066 1GB M471B2873EH1-CF8 LF KN.1GB0B.028

64*16 0.055um
Memory ELPIDA SO-DIMM DDRIII 1066 2GB EBJ21UE8BDS0-AE-F LF 128*8 KN.2GB09.006

0.065um
Memory HYNIX SO-DIMM DDRIII 1066 2GB HMT125S6BFR8C-G7 N0 LF KN.2GB0G.014

128*8 0.055um
Memory MICRON SO-DIMM DDRIII 1066 2GB MT16JSF25664HZ-1G1F1 LF KN.2GB04.015

128*8 0.065um
Memory SAMSUNG SO-DIMM DDRIII 1066 2GB M471B5673EH1-CF8 LF KN.2GB0B.012

128*8 0.055um
Memory NONE SO-DIMM DDRIII 1066 4GB dummy P/N LF KN.4GB00.001
Memory ELPIDA SO-DIMM DDRIII 1333 4GB EBJ41UF8BAS0-DJ-F LF 256*8 KN.4GB09.001

0.055um
VGA chip AMD MADISON_PRO 40nm 29mm*29mm M2 package KI.23200.169
AMD PARK_XT 40nm 29mm*29mm M2 package KI.23200.162
UMA (Intel) KI.23200.038
NVIDIA N11MGE1 40nm 29mm*29mm GB1-128 package KI.23200.160
VRAM VRAM SAMSUNG Graphic DDRIII 800 1Gb K4W1G1646E-HC12 LF VR.1GB0B.006
VRAM HYNIX Graphic DDRIII 800 1Gb H5TQ1G63BFR-12C LF VR.1GB0G.004
1G-DDR3 64*16*8 KI.23300.018
512M-DDR3 64*16*4 KI.23300.019
VRAM ATI Graphic DDRIII 800 1Gb 23EY2387MA12-SZ LF+HF VR.1GB0T.002
Core logic NB Chipset Intel CS BD82HM55 KI.G5501.002
LAN chipset Broadcom BCM57780 NI.22400.047
Audio codec Realtek Audio Codec ALC272X LZ.21000.045
WLAN module Foxconn Wireless LAN Atheros HB93 2x2 BGN (HM) NI.23600.062
Liteon Wireless LAN Atheris HB93 2x2 BGN (HM) WN6602AH NI.23600.063
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WLAN module Liteon Wireless LAN Realtek 8192SE BGN WN6603LH(2x2 BGN) NI.23600.065
(continuation)
Foxconn Wirelss LAN Atheros HB95 1x1 BG (HM) NI.23600.047
Liteon Wireless LAN Atheros HB95 BG (HM) WN6601AH NI.23600.052
Lan Intel WLAN 112BN.HMWG MM#903341 KI.CPH01.001
Lan Intel WLAN 622AN.HMWG KI.PPH01.002
Bluetooth module Foxconn Bluetooth BRM 2046 BT2.1 (T60H928.33) f/w:861 BH.21100.004
Modem Lite-On Conexant -Unizion 1.5_3.3v AUS RD02-D330 FX.22500.021
Keyboard Keyboard GATEWAY GP-7T Black SJM80 Internal 17 Standard Black NONE KB.I170G.002
Texture
Keyboard GATEWAY GP-7T white SJV 50/70 Internal 17 Standard White NONE KB.I170G.003
texture
Camera Chicony 0.3M DV Calla_2G AM.21400.046
Chicony 0.3M DV Calla_2GA ( CNF8046 ) AM.21400.060
Suyin 0.3M DV Camellia_2G AM.21400.045
Card reader 5 in 1-Build in MS, MS Pro, SD, SC, XD CR.21500.013
WiFi antenna PIFA LZ.23500.006
A cover Black IMR LZ.21000.044
A cover Blue IMR LZ.21000.041
A cover Brown IMR LZ.21000.042
A cover Red IMR LZ.21000.056
B cover Normal w/Camera LZ.21000.011
Software Antivirus application NIS SR.23900.002
145
146
APPENDIXA
Test compatible components
• Introduction
• Microsoft® Windows 7® Compatibility Test
147
APPENDIX A: Test compatible components
Introduction
This notebook’s compatibility is tested and verified by Acer’s internal testing
department. Refer to the following lists for components, adapter cards, and
peripherals which have passed these tests.
Microsoft Windows 7 Compatibility Test

® ®
Item Device name

I/O Peripheral Compatibility Test
TV Westinghouse W37G (HDMI)

PanasonicTC-37MPK (VGA/HDMI )
LCD monitor Acer AL1916W 19" LCD Monitor

Acer P244W 24" LCD Monitor
Dell SP2208WFP 22" LCD Monitor
Dell UltraSharp 3008WFP 30" LCD Monitor
Dell 2407FPW 24" LCD Monito
Dell 1905FP 19" LCD Monitor
Dell UltraSharp E2408WFP
HP LP2065 20" LCD Monitor
Projector Dell 3300MP Projector
USB keyboard/mouse Logitech First Wheel Mouse

Dell IR Keyboard & Mouse set
Headset Hawk Stereo Headset 933

Dolby headphone (5.1 channel)
Speaker Dell USB Speaker
Camera Canon Digital IXUS 860
USB hard drive Transcend 2.5" Portable 80 GB Hard Disk
USB optical drive Plextor DVD+R/RW
USB flash drive SanDisk USB 2GB Cruzer Micro Skin USB 2.0 Flash Drive
A-Data PD16 Vista 16 GB
Transcend JetFlash USB 2.0 Flash Drive V10 16 GB Memory Key
USB card reader PQI 6-in-1 Flash Card Reader/Writer
USB 3G card Huawei Mobile Connect E220 USB Modem 3G (E220: HSDPA/UMTS/
EDGE/GPRS/GSM)
USB hub Huawei Mobile Connect E220 USB Modem 3G

PowerSync USB2.0 4-Port Mini Hub (HU151W)
Techworks 4-Port USB2.0 Mini Hub (OW4PTUSBHB)
Access point Buffalo Air Station Wireless NFINITI (WZR-G144N)

Buffalo Air Station NFINITI (WZR2-G300N]
Wireless printer HP Photosmart C309(CC35A)

HPPhotosmart C4580
148
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Item Device name

Wireless USB hub/adapter IOGEAR Wireless USB Hub & Adapter Kit (GUWH104KIT)
Bluetooth access point X-Bridge Bluetooth Access Point (BT300)
Bluetooth device AmbiCom Bluetooth Wireless CompactFlash Card with PC Card Adapter
Sony Ericsson Stereo Bluetooth Headset HBH-DS970
Memory Card Test
MMC RS-MMC 128 MB Memory Card

Transcend MMC Plus 4 GB Card
SD card RiDATA 4 GB SD Pro Memory Card

Transcend SDHC Class 6 Memroy Card 4 GB
SanDisk microSDHC 4 GB Card with Adapter
Kingston SDHC SD4 32 GB Card
MS Sony Memory stick Pro 512 MB

Lexar High Speed 1 GB Memory Stick Pro Duo
Sony MS Pro Dou 2 GB High Speed
SanDisk Memory Stick Micro (M2) 8 GB Card
xD card Olympus xD Picture Card M+ 2 GB Speed Card

Fuju Film xD Picture Card Type M 2 GB
Software Compatibility Test
Utilities and applications PowerDVD

Power2Go
Google Toolbar
Google Setup
Gateway MyBackup
Gateway Fingerprint
Norton Internet Security 2009 Gateway Edition
Power Management
PowerSave
Recovery Management
Oberon Game Zone
NetZero Gateway Edition
EarthLink Gateway Edition
Games World of WarCraft - Wrath of the Lich King

Lineage II
Dragon Ball Online
S.T.A.L.K.E.R.: Call of Pripyat
BattleForge
HALF-LIFE 2 - EPISODE ONE
Warcraft III: The Frozen Throne
Facebook-Bowling Buddies
Ragnarok
Canaan
149
APPENDIX A: Test compatible components
150
APPENDIXB
Online support information
151
APPENDIX B: Online support information
This section describes online technical support services available to help you repair your
Gateway notebook.
If you are a distributor, dealer, ASP, or TPM, please refer your technical queries to your
local Acer branch office. Acer branch offices and Regional Business Units may access
our website. However some information sources will require a user id and password. These
can be obtained directly from Acer CSD Taiwan.
Acer's website offers you convenient and valuable support resources whenever you need
them. In the Technical Information section you can download information on all of Acer's
Notebook, Desktop and Server models including:
• Service guides for all models
• User's manuals
• Training materials
• BIOS updates
• Software utilities
• Spare parts lists
• TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the problem-free
downloading of our technical material. Also contained on this website are:
• Detailed information on Acer's International Traveller’s Warranty (ITW)
• Returned material authorization procedures
• An overview of all the support services we offer, accompanied by a list of telephone,
fax and email contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if you have any
suggestions or comments, please do not hesitate to communicate these to us.
152
Index
A chipset 12 speakers 72
AC adapter module, replace 83 system board 86
connector 16 system key 23 tape 44
turning off 23 tools 46
antennas turning on 23 touchpad / fingerprint reader
replace 111 board 74
boot sequence 36
application key 22 USB board 80
buttons
arrow keys 22 specification 13 webcam 98
audio wireless card 52
back button 23 work space 45
controller 12
C conductive tape 44
headphone jack 17 cable lock 16
connections
Increase volume 24 cable modem 16 audio 17
microphone jack 17 capacitive touch keys 20, 24 broadband Internet 16
muting 24 Caps Lock indicator 21 cable modem 16
next button 23 card reader dial-up modem 17
pause button 23 remove card 47 digital camera 17
play button 23 DSL modem 16
resolution 12 cards
memory card slot 17 Ethernet 16
stop button 23 external audio 17
CD external diskette drive 17
B controlling playback 23, external speakers 17
24
battery flash drive 17
chipset HDMI (TV) out 16
charge indicator 19, 21 Bluetooth 12
latch 18 headphone 17
USB 13 keyboard 17
locating 18 wired Ethernet 12
release latch 18 microphone 17
wireless Ethernet 13 modem (dial-up) 17
remove 48
clicking 25 monitor (VGA) 16
bay cover
remove 49 component replacement mouse 17
antennas 111 network 16
bays battery 48 power 16
hard drive 19 bay cover 49 printer 17
memory 18 Bluetooth module 83 scanner 17
BIOS cooling assembly 80, 89 speaker 17
password control 8 ESD prevention 44 specification 13
supported protocols 8 hard drive 54 USB 17
vendor 7 Kensington lock cap 107 VGA 16
version 7 keyboard 62 controller
BIOS crisis disk 38 keyboard cover 58 audio 12
BIOS flash 39 LCD 100 keyboard 11
BIOS recovery LCD assembly lid 113 memory card reader 11
BIOS flash 39 LCD front panel 95 cooling assembly
crisis disk 38 LCD panel assembly 64 replace 80, 89
precautions 38 LCD panel hinge brackets
103
procedure 38
memory 50
D
BIOS utility D2D Recovery 32
access 28 microphone 109
modem 77 dial-up modem 17
Boot menu 36
Exit menu 37 multimedia board 60 digital camera
Information menu 30 optical drive 56 memory card reader 17
Main menu 31 palm rest 68 USB port 17
navigate 29 power button board 105 directional keys 22
Security menu 32 preparatory steps 47 display 6
processor 92 switching 22
Bluetooth safety reminders 44
153
Index
double-clicking 26 Hybrid Sleep LCD front panel

dragging 26 mode 22 replace 95
drives system key 22 LCD panel
DVD/CD-RW 17 switching display 22
DVD±RW 17 I LCD panel assembly
hard drive 19 indicators replace 64
multi-format DVD±RW See status indicators LCD panel hinge brackets
17 intermittent problems 132 replace 103
DSL modem 16 Internet chat program 26 LCD/CRT system key 22
DVD lock
controlling playback 23 J Kensington cable 16
DVD drive jacks
locating 17 See connections M
media reader
E K See memory card reader
electrostatic discharge 44 Kensington cable lock memory
error symptom-to-spare part lock slot 16 bay 18
index 120 Kensington lock install 50
ESD, see electrostatic cap, replace 107 remove 50
discharge 44 keyboard memory card
Ethernet buttons 21 remove 47
jack 16 controller 11 memory card reader
external CD-ROM drive check features 21 controller 11
117 keys 21 locating 17
external monitor 16, 22 locating 19 supported cards 11
EZ Pad touchpad replace 62 memory check 118
See touchpad USB port 17 microphone
keyboard cover jack 17
F replace 58 replace 109
fan 16, 18 keyboard or auxiliary input modem
device check 117 cable 16
features 3 DSL 16
keys
files application 22 jack (dial-up) 17
opening 26 arrow 22 replace 77
Fn key 22 directional 22 monitor
folders Fn 22 port 16
opening 26 function 22 using 22
function keys 22 Hybrid Sleep 22 mouse
LCD/CRT 22 USB port 17
H navigation 22 moving
Sleep 22 pointer 25
hard drive system 22
bay 19 screen objects 26
toggle display 22
HDD password 33 Windows 22 multimedia board
indicator 21 wireless Ethernet 24 replace 60
replace 54 Mute 23
hard drive bracket L mute button 24
remove 55 muting sound 24
latch
HDD password battery 18 MyBackup key 24
description 33 mylar tape 44
LCD
HDMI (TV) out jack 16 replace 100
HDMI port 22 LCD assembly lid
headphone jack 17 replace 113
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N processor power 19, 21

navigation keys 22 replace 92 specification 13
network jack 16 Programmable key 24 supervisor password
programs change 34
opening 26 clear 40
O description 33
projector
opening port 16 remove 35
files 26 using 22 set 33
folders 26 Suspend 22
programs 26
shortcut menu 26 R system
right-clicking 26 block diagram 6
optical drive check procedures 117
replace 56 system board
optical drive bezel S bottom view 137, 138
remove 57 scanner replace 86
optical drive bracket USB port 17 top view 136
remove 57 Screen blank 23 system keys
screen objects locating 22
P getting information 26
palm rest moving 26 T
replace 68 selecting 25
television
Panel scroll zone 25 HDMI out jack 16
Bottom 18 security features touchpad
left 16 BIOS passwords 33 buttons 25
password Kensington cable lock 16 check 119
change 34 shortcut menus clicking 25
clear hardware gap 40 accessing 26 double-clicking 26
guidelines 33 shortcuts dragging screen objects 26
HDD, description 33 opening menu 26 locating 20
Password on Boot 33 Sleep moving pointer 25
remove 35 mode 22 moving screen objects 26
set 33 system key 22 opening files, folders, and
supervisor, description 33 sound programs 26
Password on Boot 33 muting 24 opening shortcut menu 26
physical specifications 5 right-clicking 26
Speakers 19 scroll zone 25
pointer speakers
identifying 25 selecting screen objects 25
jack 17 touchpad / fingerprint reader
moving 25 replace 72
power board
specification replace 74
button 17, 22 buttons 13
connector 16 Touchpad toggle 24
ports 13
Hybrid Sleep mode 22 status indicators 13 turning off
indicator 19, 21 Bluetooth 23
starting wireless network 23
Sleep mode 22 programs 26
status indicator 19, 21 turning on
status indicator Bluetooth 23
power button board wireless Ethernet 21
replace 105 wireless Ethernet 24
status indicators wireless network 24
power system check 118 battery charge 19, 21
battery pack 119 TV out (HDMI) jack 16
Caps Lock 21
power adapter 118 drive activity 21
PowerSave key 24 hard drive 21 U
printer location 19 undetermined problems 133
USB port 17 Num Lock 21 USB
155
Index
chipset 13
USB board
replace 80
USB port 17
user password
change 34
clear 40
remove 35
set 34
utilities
BIOS setup utility 28
V
ventilation 16, 18
VGA port 16
video
HDMI out jack 16
monitor port 16
projector port 16
VGA port 16
view
left 16
rear 18
right 17
volume
muting 24
W
webcam 20, 26
replace 98
Windows
key 22
wired Ethernet
chipset 12
wireless card
replace 52
wireless Ethernet
button 24
chipset 13
status indicator 21
wireless switch 25
156
MAN NV5x SVC GDE R1 04/09

7 Service Manual - Gateway Nv59

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Repuestos para tus equipos.

Envios a Todo el Pais

Chapter 2: System utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Navigating the BIOS setup utility . . . . . . . . . . . . . . . . . . . . . . . 29

Chapter 3: Replacing notebook components . . . . . . . . . . . . . . . . . . . . . . . . 43

Chapter 4: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Chapter 5: Connector locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Chapter 6: FRU (Field-Replaceable Unit) list . . . . . . . . . . . . . . . . . . . . . .139

Appendix A: Test compatible components . . . . . . . . . . . . . . . . . . . . . . . 147

Appendix B: Online support information. . . . . . . . . . . . . . . . . . . . . . . . . 151

Display and graphics

System block diagram

Hardware specifications and

Core logic Mobile Intel HM55 Express Chipset

Socket type LGA 1156 (Socket H)

Core logic Mobile Intel HM55 Express Chipset

LAN Broadcom BCM57780

USB 2.0 Mobile Intel HM55 Express Chipset

Bluetooth Broadcom BCM2046

Memory card reader Alcor AU6433

Audio codec Realtek ALC272

BIOS vendor Phoenix

BIOS version v1.06

Supported protocols n ACPI 1.0b/2.0/3.0 compliance

BIOS password control Manually set

Memory controller Built-in

Memory size 0 MB (no on-board memory)

SO-DIMM socket number 2 sockets

Supports SO-DIMM type DDR3

Supports data rate 800/1066/1333 MT/s

Supports SO-DIMM 204-pin SO-DIMM

Hard Disk Drive

Models Seagate Seagate Seagate Seagate WD

Capacity (MB) 160000 250000 320000 500000 640000

Bytes per sector 512 512 512 512

Data heads 3/4 4 4 4

Interface SATA SATA SATA SATA SATA

Transfer rate Sustained: Sustained:

Buffer Memory 2MB n

Loading Load: Manual

Input Voltage 5 V +/- 5% (Operating) 5 V +/- 5% (Operating)

Screen diagonal (mm) 15.6 inches

Resolution support (pixels) n 800×600

Pixel pitch 0.204 x 0.204

Pixel arrangement R.G.B. Vertical Stripe

Display mode Normally white

Typical white luminance 200 or 220 nits

Luminance uniformity 1.25 max.

Contrast ratio 400:1, 500:1 or 650:1

Response tme (msec) 8

Nominal input voltage VDD +3.3V

Viewing angle (degree)

Keyboard controller Winbond WPC773

Total number of keypads 99/100/103-key

Windows logo key Yes

Memory card reader

Controller Alcor AU6433

Audio codec Realtek ALC272