Harshika Govind is an organized and results-oriented customer service and HR recruiter with experience recruiting for industrial services companies. She has a track record of increasing service quality, sales, and customer bases. Harshika has extensive experience in end-to-end recruitment processes including sourcing candidates, screening, interviewing, and providing feedback. She also has experience in customer service roles handling technical support inquiries for various software and service providers.
Harshika Govind is an organized and results-oriented customer service and HR recruiter with experience recruiting for industrial services companies. She has a track record of increasing service quality, sales, and customer bases. Harshika has extensive experience in end-to-end recruitment processes including sourcing candidates, screening, interviewing, and providing feedback. She also has experience in customer service roles handling technical support inquiries for various software and service providers.
Harshika Govind is an organized and results-oriented customer service and HR recruiter with experience recruiting for industrial services companies. She has a track record of increasing service quality, sales, and customer bases. Harshika has extensive experience in end-to-end recruitment processes including sourcing candidates, screening, interviewing, and providing feedback. She also has experience in customer service roles handling technical support inquiries for various software and service providers.
Harshika Govind is an organized and results-oriented customer service and HR recruiter with experience recruiting for industrial services companies. She has a track record of increasing service quality, sales, and customer bases. Harshika has extensive experience in end-to-end recruitment processes including sourcing candidates, screening, interviewing, and providing feedback. She also has experience in customer service roles handling technical support inquiries for various software and service providers.
An organized, results-oriented Customer Service and HR recruiter, @ [email protected] admin Professional with an excellent track record of significantly h 9891827455 increasing service quality, sales, and customer base. A highly efficient individual with extensive team leadership experience, a New Delhi, India 110078 able to adapt well to new environments and learn new processes quickly to achieve outstanding results. https://www.linkedin.com /in/harshika-govind- 13189177
SKYPE WORK HISTORY
[email protected] SSS Industrial Services - Operation Executive Pune, Maharashtra • 09/2018 - 03/2020 • Handled End to End Recruitment Process ADDRESS • Creation and maintenance of Job openings at various Job 428 Metro view apartment sector postings. 13 pocket B Dwarka, New Delhi- • Scheduling the shortlisted profiles for interview and ensuring 110078 following up. • Sourcing talent through job portals (Naukri, Linkedin), internal database, employee referral etc. SKILLS • Screening and short listing candidate's profiles as per the requirements of clients. • Customer service • Directly handling the clients and interacting with on them a • Microsoft Office daily basis. • Desktop support • Interaction with the clients for feedbacks and new • Troubleshooting Technical requirements. Issues • Maintaining daily/weekly/monthly reports such as Contact • IT Support details of the Candidates, Interview tracker, Interview status • Talent management reports, Closure reports & Feedback reports • Recruitment • Did recruitment empanelment with the clients providing • Great communication skills creative support to the client Organizations in the areas of • 45 WPM typing speed Manpower services i.e. providing Skilled, unskilled labors, and other manpower as per the requirement. EDUCATION Teleperformance - Senior Technical Support Advisor Periyar University Gurgaon, India • 08/2016 - 08/2018 Salem, Tamil Nadu • 02/2012 • Handle customer inquiries, complaints, billing questions and Bachelor Of commerce: payment extension/service requests. Calm angry callers, Commerce repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, CERTIFICATIONS operations and consumer affairs divisions. • Handled different queues –Retention, billing, technical and APTECH Certified -HTML, CSS, customer service. Took inbound calls and chats to collect / PHP,MySql,C,C++,Java. resolve customer queries related to Adobe products Twitter marketing certificate by • Resolved an average of 350 inquiries in any given week and Udemy. consistently met performance benchmarks in all areas (speed, Color correction and grading accuracy and volume). with Adobe Premier Pro course • Helped company attain the highest customer service ratings certificate by Udemy. (as determined by external auditors)—earned 100% marks in all Web Development boot camp categories including communication skills, listening skills, certificate by Udemy problem resolution and politeness. • Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
Convergys India Services - Technical support associate
Gurgaon, India • 05/2015 - 11/2015 • Taking inbound calls of US customers solving queries relating to Downloading, installing and activating of windows 98, windows 7, windows 10 and office 2007, office 2010, office 2013. • Troubleshoot computer problems of US customers by taking remote access of their computer and resolving certain problems related to any windows version activation or any office version activation and installation of any windows or any office version by using Microsoft Software • Delivering service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet • Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services • Following up and make scheduled call backs to customers where necessary.
IBM Daksh - Customer service associate
Gurgaon, India • 01/2012 - 01/2013 • Attending inbound calls of the UK customers and providing them the quick resolution of their Virgin Media services. • Handling queries of UK people related to Television set up box of Virgin Media Company. • Answered nearly 150 calls daily from customers inquiring about product usage, billing issues, or general company information. • Received recognition on four different occasions for mediating conflict and keeping the business throughout the process. • Learned about eight different products and competently provided customers with information about each one, complementary products, and suggestions for their usage.