Competency Based Learning Materials: Cblms On Trainers Methodology Level 1 Housekeeping NC Ii Migrated Litec
Competency Based Learning Materials: Cblms On Trainers Methodology Level 1 Housekeeping NC Ii Migrated Litec
Competency Based Learning Materials: Cblms On Trainers Methodology Level 1 Housekeeping NC Ii Migrated Litec
SECTOR: TOURISM
QUALIFICATION: HOUSEKEEPING NCII
UNIT OF COMPETENCY: CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT
MODULE TITLE: CLEANING PUBLIC AREAS, FACILITIES AND EQUIPMENT
Welcome to the module in Clean public areas, facilities and equipment contains training
materials and activities for you to complete.
The unit of competency “Cleaning public areas, facilities and equipment” contain
knowledge skill and attitude required for housekeeping. It is one of the specialized modules
at national certificates level (NCII).
You may already have some of the most of the knowledge and skills covered in this
learner’s guide because you have:
If you can demonstrate to your trainer that you are already competent in a particular skill or
skills, talk to him/her about having them formally recognized so you don’t have to do the
same training again, if you have a qualification or certificate competency from previous
training, show it to your trainer.
If the skill you acquired is required is still current and relevant to the units of competency
they me become part the evidence you may present to RPL. If you are not sure about the
currency of your skills, discuss with your trainer.
At the end of the this module is a learners diary, Use this diary to record important date,
jobs undertaken and other work place events that will assist you in providing further details
to your trainer or assessor .A record of achievement is also provided for your trainer to
complete once you complete the module.
This module was prepared to help you achieved the required competency, in preparing
rooms for guest. This will be the source of information for your acquired knowledge and skill
Talk to your trainer and agree on how both will organize training of this unit. Read
through module carefully.it is divided into sections, which cover all the skill and knowledge
you need to successfully complete this module.
Work through all the information and complete all the activities in each section. Read the
information sheets and job sheets and complete the self-check and perform the procedural
check list. Suggested references are included to supplement the material in the module.
Most probably your trainer will also be your supervisor or manager. She/he is there to
support you and show the correct way to do things.
Your trainer will tell you about the important things you need to consider when you are
completing activities and it is important that you listen and take notes.
You will be given plenty of opportunity to ask questions and practice on the job make sure
that you practice new skill during regular work shift. This way you will improve both your
speed and memory and your confidence
Talk to the more experience workmate and ask for their guidance.
Use self-check questions at the end of each section to test your own progress.
When you are ready ask your trainer to watch your perform the activities outline in this
module
As you work to your activities, ask for written feedback on your progress. Your trainer keeps
feedback/pre assessment reports for this reason when you have successfully completed
each element, as your trainer to mark on the reports that you are ready for assessment.
When you have completed this module (or several module) and feel confident that you have
had sufficient practice, your trainer will arrange an appointment with registered assessor to
assess you. The result of your assessment will be recorded in your competency achievement
record.
MODULE CONTENT
This unit of competency deals with the knowledge and skills required in cleaning public
areas, facilities and equipment. It includes selecting and setting up of equipment and
materials; cleaning dry and wet areas; and, maintaining and storing cleaning equipment and
materials.
QUALIFICATION LEVEL : NC II
LEARNING OUTCOMES :
LEARNING EXPERIENCES
CONTENTS:
Common equipment and cleaning chemicals and agents and their usage accordance with
manufacturer’s instruction.
ASSESSMENT CRITERIA:
Equipment are selected according to type of cleaning to be undertaken.
All equipment are checked if clean and in safe working condition prior to use.
Suitable dry and wet cleaning agents and chemicals are selected and prepared in accordance
with manufacturers and relevant occupational health and safety requirements.
INTRODUCTION TO HOUSEKEEPING
Every house, whether private, like yours, or commercial like offices, shops, hotels,
hospitals, clubs, etc., needs to be kept clean and tidy, so that it looks inviting to all. This is
where housekeeping comes in. Cleaning and maintenance services can be spotted very
easily anywhere.
The basic concept of housekeeping has started from keeping a domestic house clean and
has gradually come to maintaining high standards of cleanliness and maintenance at
commercial levels. Besides this, housekeeping should also contribute to the saving in costs
of labor, cleaning material and equipment, furnishings and the like in every type of
establishment.
LEARNING OBJECTIVES:
After reading this information sheet, the trainees should be able to identify
cleaning equipment and their uses.
CLEANING TOOLS
Cleaning tools
and equipment
5.
1.
6.
7.
2.
8.
3.
9.
4.
II. MATCHING TYPE: WRITE THE LETTER OF THE CORRECT ANSWER ON THE GIVEN SPACE.
_____ 2. MOP
IDENTIFICATION
1. Floor Polisher
2. Vacuum Cleaner
3. Carpet Sweeper
4. Carpet Extractor
5. Hydro-Vacuum Cleaner
6. Carpet Dryer
7. Broom
8. Brush
9. Duster
10. Mop
MATCHING TYPE
1. A
2. H
3. E
4. C
5. F
6. J
7. D
8. B
9. G
10. I
LEARNING OBJECTIVES:
After reading the specification of the vacuum cleaner you should be able to:
1. Assemble the parts of the vacuum cleaner
2. Operate the vacuum cleaner
This vacuum cleaner complies with statutory safety requirements. Improper use can,
however, lead to personal injury and damage to property.
To avoid the risk of accidents and damage to the vacuum cleaner, please read these
instructions carefully before using it for the first time. They contain important
information on its safety, operation and maintenance.
Keep these instructions in a safe place and ensure that new users are familiar with the
content. Pass them on to any future owner.
Always disconnect the vacuum cleaner from the mains supply when you have finished
using it, before changing over accessories, as well as for maintenance work and cleaning.
Switch the vacuum cleaner off at the wall socket and unplug it.
CRITERIA YES NO
Criteria YES NO
Did you…..
1. Read the Specification of the machine and follow
instruction?
2. Assemble the machine following the procedure?
Comments/Suggestions:
SUCTION
1. Vacuum Cleaner
TOOLS USAGE
To polish wood surface,
leather and imitation
1.Wood polish leather surfaces.
For fumigation; to
2. Insecticides eliminate insects/pests.
To expedite draining of
16. Drain cleaners clogs.
MATCHING TYPE: Match Column A to Column B Write only the letters of your answer to
your answer sheet.
Column A Column B
1. Chemical use for polishing glass A. Drain cleaners
surfaces such as B. Methylated spirit
2. Use to remove grease, oil dirt C. Atomizer
carbon, ink, mildew, waxes, etc D. Degreaser
3. Use to remove paint from hard E. Disinfectant
surfaces F. Lacquer thinner
4. This for stain and spot removal G. Air freshener
on carpets H. Metal polish
5. Use to remove foul odors I. Wax Stripper
especially in bathrooms. J. Muriatic Acid
6. Use to disinfect toilet bowls, K. Solvent wax
urinals and sinks. L. Wood Polisher
7. This is for polishing metal
surfaces.
8. This chemical use to remove
tough stains in the tiles or floors.
9. Formulated to break up, loosen
and strip off tough old waxes.
10. To expedite draining of clogs.
1. B
2. D
3. F
4. C
5. G
6. E
7. H
8. J
9. I
10. A
LEARNING OBJECTIVES:
After reading this information sheet, you must be able to identify the PPE to be used
in such activity.
6. Foot protection (safety shoes) – is required to protect workers in areas where there is
danger of foot injuries like exposure to piercing the sole or where protection is needed
against electrical or chemical hazards.
7. Water proof jacket – is used when workers do the job outside the building especially
when involves wet cleaning.
8. Face mask – use in covering the nose and mouth during cleaning.
Identification.
___________________2. Protect workers in areas where there is danger of foot injuries like
exposure to piercing the sole or where protection is needed against electrical or chemical
hazards.
___________________6. Used when workers do the job outside the building especially
when involves wet cleaning.
IDENTIFICATION
2. Foot Protection
3. Apron
5. Hairnet
7. Head Wear
8. Face mask
LEARNING OBJECTIVES:
After reading this information sheet, you must be able to identify safety rules in
using cleaning equipment.
MACHINERY
Because of the many moving parts and constant current of electricity associated with
machinery, it is important to exercise extra care.
Operate only the machinery that you have been trained to use properly. When
servicing or inspecting any machinery, be sure it is unplugged or the breaker is
turned off. Lock Out/ Tag Out the power source as needed. Disconnect the switch.
Do not operate any machine if it is not functioning properly. Make sure the machine
is in good working order before starting use. Discontinue use of a machine if
anything is unusual about its performance.
Don't leave portable machinery plugged in and unattended! Unplug the machine
when not in use and never leave it unattended in a place where anyone who is not
authorized to use it might have access to it. Before using any electrical machine,
inspect the cord for bare or frayed wires and the plug for bent or broken prongs. Ask
your supervisor to get defects repaired before using the machine.
Do not
use conductive
tools on or near
electrical wiring
or equipment.
Don't attempt to
correct defective
handles of tools
There is always the chance that someone in the workplace will not know enough
about a particular machine to be able to see that is not complete.
Partly dismantled machines should have the power locked off, and notice should be
fixed to a prominent part of the machine: Danger. Do not start machine under repair”
Electrical Repairs are for electrician. Only certified electricians should attempt
electrical repairs adjustments.
PORTABLE MACHINE:
1. Electrical safety
2. Mechanical safety
2. Cables. Must not be allowed to become worn. They are best suspended over aisles
and work areas, but if they have to run at ground level, they should be protected by
board each side, or bridge by runways. No extension cable should run more than 36b
meter from fuse to tool or machine
MECHANICAL SAFETY
a. Check before using tool that all fitting and removable parts have been properly
tightened. A loose crew can cause havoc.
b. Leave the guards where they have been fitted, so that they can do their job.
c. Switch off the machine and unplug it before you do any cleaning or adjustment.
d. Protect your eyes from flying swart, chips, knots, and dust. Just as it is important
not to under-estimate the power tool, nor should you under-estimate the need
for the operator to have a goof footing, and to be in a steady and comfortable
position. The essential thing is to be able to hold the implement firmly without
having strain.
1. Train employees to select the right tools for each job and ensure they are
available.
2. Do not operate any machine if it is not functioning properly. Make sure the
machine is in good working order before starting use.
3. Make sure personal tools are approved before using them to perform work.
4. All tools and machinery must be clean and in proper working order.
5. Enforce use of proper personal protective equipment.
6. Unplug the machine when not in use and never leave it unattended in a place
where anyone who is not authorized to use it might have access to it.
7. When checking batteries or wiring, make sure the power is turned off.
8. Always follow the manufacturer's suggested safety precautions when using
tools or machinery.
9. Train and supervise employees in the correct use of tools for each job.
10. Keep track of where the cord is and avoid using machinery in a location
where the cord presents a tripping hazard.
II. Enumeration
1.
2.
3.
4.
TRUE OR FALSE
1. T
2. T
3. T
4. T
5. T
6. T
7. T
8. T
9. T
10. T
ENUMERATION
Mechanical Safety
3-4: Earthing
Cable
LEARNING OBJECTIVES:
After reading this information sheet, the trainees should be able to:
Housekeepers are exposed to a variety of hazards while on the job and perform a
variety of hazards while on the job and perform a variety of tasks throughout their work
shift. Proper training to identify the hazards and risks associated with these tasks will help
prevent employee injury.
b. Replaced any worn, ripped or damage flooring that possess a tripping hazard.
Repair all trap doors and railings. Any equipment or tools not in use should be removed
from the work area.
c. Guard floor openings. Trap doors, cages or railings around hay chutes will prevent
anyone from accidentally falling down.
d. Cut down and remove weeds and brush from around buildings. They can hide
tripping hazards.
a. All buildings and yards should be adequately lighted. Dirty light fixtures reduce
essential light levels. Light fixtures in storage areas containing combustible materials should
be protected against breaking explosion.
Aisles and stairways should be clearly marked and kept clear of objects that can
cause trips and fall.
Aisles should be wide enough to accommodate people and vehicle comfortably and
safely. Warning signs and mirror can improve sight lines and blind corners. Properly
arranged aisles encourage people to use them so that they do not take “short cuts” or
“bottleneck” storage. Stairways and aisle also require adequate lighting.
D. SPILL CONTROL
The best way to control spill is to stop them before they happen. Regular cleaning
and maintaining machine and equipment is one way to do this. When spills do occur, it is
important to follow clean up procedures as indicated on the Material Safety Data Sheet.
Returning tools promptly after use reduces the chance of them being misplaced or
lost. Trainees should regularly inspect, clean and repair all tools and take any damaged or
worn tools out of service.
F. MAINTENANCE
A good maintenance program provides for the inspection, maintenance, upkeep and
repair tools, equipment, machines and processes.
G.WASTE DISPOSAL
Placing scrap containers near where the waste is procedure encourage orderly waste
disposal and makes collection easier. All waste receptacles should be clearly labelled.
(Recyclable glass, plastic, metal, toxic, and flammable, etc.) All waste containers should be
emptied regularly.
H. STORAGE
Stored materials should allow at least one meter (or about 3 feet) of clear space
under sprinkler heads.
Stacking cartons and drums on a firm foundation and cross tying them where
necessary reduces the chance of their movement. Stored materials should not obstruct
aisles, stairs, exits, fire equipment, emergency eyewash fountains, emergency shower, or
first aid stations.
I. FIRE PREVENTION
All combustible and flammable material must be present only in the quantities
needed for the job and kept in safety can during use. Oily or greasy rags should be placed in
a metal container and disposed of regularly.
1.
2.
3.
4.
5.
6.
7.
8.
9.
ENUMERATION
1. Floors and Other Areas
2. Maintain Light Fixtures
3. Aisles and Stairways
4. Spill Control
5. Tools and Equipment
6. Maintenance
7. Waste Disposal
8. Storage
9. Fire Prevention