Snapstart Admin Guide
Snapstart Admin Guide
Snapstart Admin Guide
Table of Contents
Table of Contents.................................................................. 1
Welcome to SNAPstart..........................................................2
SNAPstart Components........................................................3
SIP Servers.......................................................................................................3
Web UIs............................................................................................................3
............................................................................................ 4
Getting Started..................................................................... 5
Create a New Domain......................................................................................5
Managing a Domain.......................................................................................11
Create Users...................................................................................................11
Assign Office Manager Scope to a User..........................................................14
Configure the User’s SIP Phone......................................................................14
Auto-Provisioning a SIP Device.......................................................................15
Manually Provisioning a SIP Device................................................................17
Assigning Additional Phones...........................................................................19
Check Registration.........................................................................................20
Make Test Calls..............................................................................................21
Receiving Inbound Calls.................................................................................22
Configuring User Features...................................................25
Voicemail Setup.............................................................................................25
Recording a Greeting..................................................................................25
Checking Voicemail from Handset..............................................................25
Checking Voicemail from User Portal..........................................................25
Answering Rules Setup...................................................................................25
Timeframes................................................................................................ 25
Ringing Multiple Phones.............................................................................25
Call Screening.............................................................................................25
Call forwarding...........................................................................................25
Configuring PBX Features....................................................26
Audio Conference Bridges..............................................................................26
Call Queues.................................................................................................... 26
Auto Attendants.............................................................................................26
Recording a Greeting Announcement.........................................................26
Recording a Menu Announcement..............................................................26
Configuring Dial Options.............................................................................26
Error Conditions..........................................................................................26
Welcome to SNAPstart
SNAPstart is a truly unique, fully managed, white-label VoIP platform that empowers you to sell
residential and business VoIP services on your terms.
The solution is unlike anything available on the market today, and has been engineered to
optimize your success, with these core characteristics:
All the Features - SNAPstart is built on the NetSapiens SNAPsolution, a best-of-breed SIP
network architecture that allows you to harness and control a comprehensive set of Class 5 and
IP-Centrex calling features today, and the next genneration of collaborative communications into
the future.
Pricing - The SNAPstart service is charged on a seat basis with nominal start-up fees and low
monthly minimums. The service has been designed to give you the ultimate flexibility and lets
you pay-as-you-grow, with no capital expenses and linear, predictable operating expenses.
Migration Path – SNAPstart provides a clear migration path to your own fully-owned platform.
You may choose to purchase the SNAPsolution platform at any time, and NetSapiens will ensure
a smooth and seamless transition.
Hybrid Network - NetSapiens is the only fully managed service that will allow you operate a fully
redundant switch node on you premises. This optional configuration provides the best of all
worlds, as you have the QoS benefits associated with keeping voice packets on your own
network, as well as all the high-availability and scalability aspects of the SNAPstart geo-
distributed service mesh.
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SNAPstart Components
SIP Servers
The SNAPstart network consists of multiple redundant server clusters
hosted in New York and St. Louis.
Web UIs
The primary web User Interface for SNAPstart is called the Manager
Portal. The Manger Portal currently has three “views” – the Reseller
view, the Domain Manager (sometimes called Office Manager) view,
and the End User view. The view that is presented to a user will
depend on the privileges assigned to that user’s login account. As a
SNAPstart customer, your primary domain login will have the Reseller
scope. You will be able to assign login accounts to your customers
with either Office Manager scope or End User scope.
The image below depicts the three levels of web UIs within the system.
3
Image 1 - SNAPstart Hierarchy
4
Getting Started
You may access your NetSapiens SNAPstart Provider account via the
Manager Portal at https://snapstart.netsapiens.com/portal
You should see one domain existing with the format 000.xxxxx.service
(where xxxxx is your SNAPstart Group ID). This is the primary domain
for your SNAPstart account. You will not be able to use this domain to
register phones or make calls.
5
The dialog window will display a form to “Add a Domain” that sets
limits and default values for the new domain you will create.
6
The table below explains the meaning of each field in the “Add a
Domain” form.
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Table 1 - Fields in Add a Domain form
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Field Name Description Sample Require
d
Name This is the name of the new “acme” or Yes
domain you will create. If you are “residential”
creating a domain for a new
business customer, enter the Note: use a single
name of the business word with no
Once the form is completed,If click
organization. you arethe “Add” button
creating spaces to
andcomplete
all the
domain creation process.
a domain If successful,
to service residentialthe page will refresh
lower-case letters.to show
you a list of all customers,
your domains,enter aincluding
descriptionthe
of one you just created.
the residential service.
Email Sender This is the email address that will system@provider. Yes
be used when the system sends com
notifications to users of this
domain. I
Status This setting controls whether the Active Yes
domain is Active or Disabled
Area Code This will set the default area code 858 Yes
for 7-digit dialing.
Caller ID This is the default Caller ID that 8587645200 Yes
will be sent for all Users of the
domain. The Caller ID can be set
for individual users from the User
configuration screen in the
Domain Manager portal.
Caller Name This is the default Caller Name Acme Company Yes
that will be sent for all Users of
the domain. The Caller Name can
be set for individual users from
the User configuration screen in
the Domain Manager portal.
10
Managing a Domain
Click on any domain name from the domain list in order to manage
that domain. This will take you to the Domain Manager view.
The image below shows the Domain Manager view, which will allow
you to control the services within a specific domain. This is also the
view that your customers will see when they login to the system.
Create Users
Click on the menu icon labeled ‘Users’. As this is a new domain you
should not see any users at first. Click on the ‘Add User’ button to
create the first User.
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Image 7 - Manage Users Icon
Complete the form with details for the User you wish to create. By
default the system will accept 3-digit or 4-digit extensions. If you wish
use extension numbers that have fewer than 3 digits, or more than 4
digits, please contact support.
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Image 8 - Add User Form
13
Repeat the steps above to create additional Users. You should have at
least two Users with registered SIP devices (see below) in order to
make test calls.
14
Image 9 - Selecting the User's Phones Tab
To accomplish Step 1, first refer to the link below for the steps required
to edit the configuration of your SIP Device:
http://adminguide.netsapiens.com/ndp#TOC-Pointing-a-Device-to-the-
NDP-server.
Once you are able to edit the configuration file on the SIP Device, enter
the URL of the SNAPstart provisioning server:
https://ndp.snapstart.netsapiens.com/cfg/.
To accomplish Step 2, click on the ‘Edit’ icon for the SIP Device that
you wish to configure.
15
This will display a form as shown in the image below. Select the model
of the phone you wish to provision from the list of supported devices.
After you select the model of your SIP Device, the form will prompt you
to enter the MAC Address of the SIP Device, and the Line Number that
you wish to configure on the phone. Complete the form using the
following table as a reference.
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Table 3 - Fields in SIP Device Form
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Image 12 - Manually Provisioning a SIP Device
The image below shows the configuration screen for the free
Counterpath X-Lite softphone. You can download the X-Lite softphone
from http://www.counterpath.com/x-lite-download.html or use any
other SIP compatible softphone that supports the Outbound Proxy
setting.
Note that the SNAPstart system requires the use of an Outbound Proxy
(sometimes this is just called a Proxy). Therefore, you cannot use any
SIP Device that does not support this SIP parameter.
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Image 13 - Manually Configuring X-Lite Softphone
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Image 14 - Provisioning Additional SIP Devices to a User
When there are multiple SIP Devices associated with a single User
account, the default system behavior is to ring all the devices
simultaneously when an inbound call is received. The ringing behavior
can be controlled by the User from the End User portal.
Check Registration
Once a SIP Phone has been added to the User, you will see it listed on
the ‘Phones’ page. Sample Phone list is shown in the image below.
Note that the Phones list will show whether the SIP Phone is registered
or not. A check mark indicates that phone is registered, while an ‘X’
indicates that the SIP Phone is not registered.
20
Image 15 - Checking SIP Device Registration
21
Image 16 - Viewing Call Details as Domain Manager
22
Image 17 - Assigning a DID to a User
You can edit a specific DID by clicking on the phone number. The
resulting dialog box will allow you to change the treatment for that
number.
For each DID listed in the Reseller’s Inventory page the following
information may be edited:
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Field Name Description Sample Require
d
Domain This is the domain to which the DID Acme.16151.ser Yes
is routed. The domain manager can vice
view this number in the Domain
view of the Manager Portal.
Once you are able to view DIDs listed in the Inventory page, change
the treatment to route a DID to a User. When you call the DID number
you will be connected to the User’s SIP device if it is registered. If the
SIP device is not registered, you will receive the system voicemail
greeting.
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Configuring User Features
Once you are able to make and receive calls from a User’s device,
proceed to configure the other User features.
Voicemail Setup
As a domain manager, you are able to configure the voicemail settings
for users within the domain.
Recording a Greeting
Before voicemail can be used, each User must record a voicemail
greeting. Greetings can be recorded
Timeframes
Users must create at lest one timeframe before answering rules can be
configured.
Call Screening
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Call forwarding
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Configuring PBX Features
Call Queues
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Auto Attendants
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Error Conditions
26