Strategic Marketing-Defn
Strategic Marketing-Defn
Strategic Marketing-Defn
Mongay, Jorge
2006
Online at https://mpra.ub.uni-muenchen.de/41840/
MPRA Paper No. 41840, posted 09 Oct 2012 20:07 UTC
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STRATEGIC MARKETING:
A LITERATURE REVIEW ON DEFINITIONS,
CONCEPTS AND BOUNDARIES.
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Summary
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Although most authors speak about some parts of Strategic Marketing, here is
included a list of definitions of the term. Some authors appear in different years (
for example, Jain), It is understand that they have added new comments or
redefined the term after the years. The table and the definitions have been ordered
by year of publication.
Hamper & 1990 “Although definitions for the term vary, we define marketing
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Bradley 1991 " the strategic marketing process, therefore implies deciding
the marketing strategy based on a set of objectives , target
market segments, positioning and policies"
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markets.
b. Planning products which will satisfy the needs of these
markets.
c. Organising marketing resources , so as to match
products with customers in the most efficient and
effective way possible, ie, so as to maximise customer
satisfaction and the organisations profits or sales
revenue. (or whatever its objectives are !) at the same
time”.
Keeping in mind all the definitions founded, I specially find interesting the one
offered by Hamper and Baugh in 1990, which says: "although the definitions of the
term vary (that is to say, its assumed that a certain flexibility exists in the term),
this it is a consistent term (it should be based on generating future strategic solid
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plans), appropriate group of principles through those that a company hopes (the
term implies the uncertainty and the risk implicitly) to reach objectives long term
related with the clients (the client becomes a strategic factor to keep in mind,
although was not this way in the years 1960 or 1970´s) and the objectives of
profitability (profitability is also strategically important) , in a competitive
environment in particular” (that is to say, it’s assumed that each case should be
analyzed under specific circumstances, being able to create general and model
rules, which will have generic applications but non in particular).
After analyzing the definitions of the most well known authors, it is necessary to
say that they could be grouped in two generic groups since all do not agree in the
terms of the definitions, or approaches.
On the other hand the rest of authors diverge in their definitions although they
differ not clearly with the previous ones, we could say that they are a little daring
at the time of raising definitions relative to strategic marketing. This classification
can be called as “alternative” since it is not in the same line that the previous
one.
The classic line part of premises such as that strategic marketing is associated to
processes (Druker, 1973, Bradley 1991) relative to the planning and the execution
of the plans looking for, as a primary target, satisfying the needs of the individuals
and the organizations clients (Bennet 1995). Strategic marketing has direct
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This type of thought is clearly focused to converge in a base of subjects such as:
The objectives: Most of definitions contain this term. Sometimes they use
the similar or substitute terms like “future”, “goal”, “path”, “intentions” or
“evolution”. Strategic Marketing includes a high interest to know which the
future will be, although it leaves from a base of logical uncertainty. It is
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impossible to control all the elements and variables that influence in the
discipline. It seems that the authors and the discipline is more comfortable
determining or visualizing the road mentally toward which the company
must go in a long term. So, we can determine that objectives and goals are
key factors in Strategic Marketing. (Aaker & A., 2004; Cravens & W., 2000;
Kotler et al., 1987; Lambin & Jean-Jacques, 1993; Wilson, S., Gilligan, &
Colin, 1997)
The profitability.
This it is an element which crowns the previously mentioned objectives, as well
as the use of Strategic Analysis Techniques. The profitability, which is a
purpose of the company (Ansoff 1985) appears in a systematic way in the the
definitions. It is important to mention that from a Strategic Marketing point of
view, the profitability not only has to be kept in mind but rather also other such
factors as the market share, stability, the company, the coherence of the
products etc. should be kept in mind. The profitability will show if strategic plans
of marketing are aligned with the financial policies of the company.
Analysis.
The analyzing activity seems also important in the the definitions of Strategic
Marketing. (Boyd et al., 1998; Walker & C., 2003). It is vital as a first step be
able to read, to evaluate, to gather data, to generate systems of information of
marketing intelligence, which allow the marketing manager to decide the
markets and the most attractive products for the company in the future.
Without a good analysis of the marketing plan it doesn't exist the Strategic
Marketing Plan Sturdiness(Lambin & Jean-Jacques, 2000), and then is not easy
to build on it. The robustness of the Strategic Marketing Plans is determined by
seven following aspects wich are: the opportunity, the validity, the feasibility,
the coherence, the vulnerability, the flexibility, and the profitability. (Day 1986).
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Resource allocation.
Strategic Marketing explores and gives relevance to the importance of
negotiating resources of any type. (Gale, T., Branch, & Ben, 1980). Financial,
human, production, marketing budgets, etc. Such factors as the launch of new
products, the selection of guarantees, the divestment or the diversification are
directly related with the term Strategic Marketing. For the marketing manager it
will be he very important to know and manage the economic flows and financial
statments.
The alternative line of thought is based on the analysis of the definitions founded.
This approach tries to place strategic marketing also in other variables. Strategic
marketing is related to knowing as it is the best opinion of the company to know,
how to apply to the abilities and the resources in a given market, relating this to
4p' s of marketing mix and interrelating it with the attainment of objectives
(McDonald, 1999). Other approaches talk about methodologies of analysis which
are used to be able to anticipate future potentialities, (Prahalad et al., 2004) as
much in our company as well as in our competitors with the purpose of gaining a
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competitive advantage which is defensible in the long term (Munuera & Rodriguez,
1998). Other talk about a “Statement” and the importance to clarify systems to
reach goals, being strategic marketing the base of the marketing plan, that is to
say, of the planning of the marketing activities (Hart & Stapleton, 1977). The term
is associated to new and innovating concepts such as the approach of 3 c' s (Jain,
1993) since they affect consumers, corporations and competition. The management
of strategic marketing requires and forces managers to make decisions on the basis
of:
1. Where to compete (that is to say, markets, following different criteria from
classification such as territories, segments, styles of life, etc.)
2. How to compete, where a clear link to the actions of marketing (or operative
marketing) and integrating this with the marketing strategy, and
3. When to compete, giving to understand that the moment also must be analyzed,
being key at the time of obtaining the best results in the attainment of objectives
related to 3 Cs' s. (Jain, 1993)
In this line of thought also the possibility (although usually it is not very common)
which considers that strategic marketing does not have a unified definition
(Schnaars, 1991) neither authors nor the professional community, since to a great
extent of the cases the words can not agree with the uses that occur them in
professional approaches. Strategic Marketing helps the company to orient itself
thinking about “ways that lead us to a wished future” (Sudharsan, 1995).
The “Classic” school of thought tends to unify and helps to clarify the
understanding of the term. The important thing of this approach is to make the
borders clear, for example, what is strategic marketing and what it is not, and this
is what the classic line does. Also this approach helps to say where the matter
begins and where it finishes, and to orient the marketing directors. The “classic
ones”, analyse what type of strategic marketing must lay the foundations , being
very clear in the direction and use of the economic resources and in the scope of
performance, which is circumscribed to the Strategic Business Units, (SBU’s). This
line clarifies the term and aids very well to establish clearer lines of work in the
field of strategic marketing.
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On the other hand the “alternative school” seems to be more manageable for the
directors and professionals of marketing, since it incorporates new approaches and
contributing with flexibility and dynamism to the term. The changing reality of the
companies, as well as the less “pure” approach of the professionals at the time of
defining this term causes that the “alternative” approach can get to enjoy great
popularity.
The main conclusion is that both lines of definitions are clearly valid although this
investigation will take as it bases first ( the “classic one”) , to consider that it offers
a greater solidity in his bases, as well as of a greater academic endorsement and a
greater experience in the time.
This section covers the aspects to take into account when analysing strategic
marketing. Is really important to follow some key aspects or elements expressed
like having a deep understanding of the market and its environment. (Drummond,
Graeme, Ensor, John, & Marketing., 2001). In this case, the marketing manager
will have to delimitate the relevant market, to develop market segmentation, to
evaluate segments: size, growth of demand, and to develop a competition analysis
based in the competitive positioning.
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Whatever strategy you ultimately choose must take into account several factors
like:
Factors like market share or sales volumen should be analysed , that is to say ,
every aspect which can contribuye to determine the level of of strenght of the
company respecting customers and competitors. It is also to take into account the
following factors:
This shows the importance of the values in the foundation of the company, reason
why it will center bound aspects to products and services as well as to marks and
marketing strategies.(Abell, F., Hammond, & S., 1979; Mercer, David, & team.,
1998)
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The implications of the product life are key when defining the marketing strategy
since they try to foresee (with a certain level of inaccuracy) which will be the
evolution of the sales in the future. Offering a “simile” with the biological cycle of
life. This aspect is also related with the visualization of future behaviors. One of the
most interesting applications from my point of view is the one of determining the
best moment or good moment in which the company should enter in the market
keeping in mind the positions of the competitors, the level of uncertainty in the
environment, etc.. This is an interesting possible future field of investigation.
Should we look for turbulent markets or should we escape from them? How they
will affect us such questions as the “evolution of the rents in our consumers”? Is
the company prepared at cultural level to enter in cost strategies? (Nicholas et
al., 2003) can the company deal with certain levels of uncertainty? Answering
to these questions will also help to establish appropriate parameters to
formulate marketing strategies.
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cannot be able to assign resources in an appropriate way and keep balance in the
marketing strategies. For example, it can be that “too optimistic managers” have a
tendency to launch products to the market without the appropriate assignment of
resources, while other too conservative do not invest enough in new developments
just because they are too focused in profitability. Marketing strategies must be
carefully timed. Taking into account seasonal factors, economic conditions, etc,
(Jain & C., 1983)
A marketing strategy is made of several interrelated elements. The first and most
important is market selection. (Brown, A., Sommers, & E., 1982) which is directly
related to choosing the markets to be served. Product planning includes the specific
products the company sells., the makeup of the product line, and the design of
individual offerings in the line. Another element is the distribution system: the
wholesale and retail channels through which the product moves to the people who
ultimately buy it and use it. The overall communications strategy, employs
advertising to tell potential customers about the product trough radio, television,
direct mail, and public print and personal selling to deploy a sales force to call on
potential customers, urge them to buy, and take orders. Finally , pricing, is an
important element of any marketing program and is one of the most directed
marketing elements in the creation of value for shareholders ( Doyle, 2000). The
company must set the product prices that different classes of customers will pay
and determine the margins or commissions to compensate agents, wholesalers ,
and retailers for moving to product to ultimate users.
We sould also analyse the implications of the term, Strategic Market Management.
(Aaker et al., 2004)
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Marketing objectives
Marketing decisions
Marketing strategies
(Moment in time B)
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Market –Driven strategies (Daltas, Arthur, McDonald, & Philip, 1987; Piercy & Nigel,
2003), where competitive advantage is customer driven and is based on :
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2) The extent to which the firm exceeds the customer satisfaction levels of the
competition. Marketing strategy contributes to competitive advantage(Day & S.,
1984) by combining the customer-influencing strategies of the business into an
integrated array of market-focused actions. Strategic marketing includes the
actions of the businesses aimed at providing customer satisfaction. Strategy
development considers business scope, generic options, competitive advantage and
organizational effectiveness. Customer targeting and assembling the market
influencing components of the business are coordinated among the functions of the
business. Strategic marketing provides the organization’s link with the environment
and emphasizes marketing as an integrated responsibility of the business rather
than a specialized function. Achieving competitive advantage requires teamwork
and functional integration. ( Cravens, 1982)
One of the problems that should be solved in this document is to define clearly the
frontiers and borders of the term Strategic Marketing. This term understands
mainly two sections of possible confusion since when speaking of strategic
marketing we speak of two influence areas:
Of course, the “marketing strategy” is comprised between two worlds: one referring
to strategy ( corporate or militar) and the other focused to the application in the
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territory of marketing. It is easy, that companies they are among these two fields,
since the strategic marketing is a coalition of both. In order to clarify which is the
area of strategic marketing, is quite appropriate the following focus of Kotler,
2000.
Corporate
STRATEGIC strategic
MARKETING planning
Strategic
Relationships planning
with the market
Strategy oriented
competitors. formulation
Strategies versus
competitors
Development of
Marketing strategies
On one hand the author observes the importance of making strategic decisions of
marketing from a perspective of the movements of the competitors understanding
that these will influence in future decisions key on products or markets. On the
other hand the corporate strategy will also exercise influence in the marketing
strategy, (Aaker et al., 2004; Jain, C., Punj, & Girish, 1987; Kerin, A., Peterson, &
A., 1983; Lambin et al., 1993) since the marketing strategy is negotiated at a level
of Strategic Unit of Business, (SBU), while the company strategy is developed at
corporate level. This means that the strategy usually incorporates weight in other
such disciplines as the human resources, finance and manufacturing. Nevertheless
and like it will be commented later on, both strategy can have tendency to make a
mistake in the practice, since in some cases they outline some similarities. The
“strategic planning oriented to the market"(Kotler, Philip, Andreasen, & R., 1991),
meaning that this planning contributes in essence to the strategic marketing, not
being the same “strategic marketing", reason why we will add other factors to the
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same such and like it is expressed in the graph. The formulation of the strategy is
also a part or element that it intervenes since in the process of strategic marketing
it integrates several elements coming from the previous analysis so much external
as internal. The strategy formulation helps to the marketing strategy because the
marketing manager should help to develop decisions of coherent marketing. To
sum up, the author, makes reference to the “development of the different
marketing strategies”, that is to say all those marketing decisions that take in
reference to such elements as Product, Price, Promotion or Distribution, that is to
say those that belong to the Mix.
Seeing this graph seems clear to separate the concept strategic marketing of the
concept marketing strategy. The first one originates with the contribution of the
previously mentioned elements where they are included the development of the
different marketing strategies. Therefore the author understands that the term
strategic marketing is wider than the term marketing strategies, defining this way a
clear and concise limit. From my prespective this could be drawed as:
STRATEGIC
MARKETING MARKETING STRATEGY
OR MARKETING STRATEGIES
In this line, professor Kotler aims a clear intersection between tactics and strategy.
Let’s take a look at the following graph:
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Service
Promotions
Target group
Price
Advertising
Distribute and
give service
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operative, marketing activities that are guided to communicate the value (Day & S.,
1990) that the company believes. This value will be communicated to clients
eminently, through actions of advertising, promotions or through the sales
department.
Feedback
Specify tactics, detailing actions
involved.
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The first differences to take into account in order to separate the terms Marketing
Management and Strategic Marketing is to analyse their impact in time horizon. It
looks like that the Marketing Management is oriented to short term, on the other
side strategic marketing is oriented to mid and long term view. Here, the results
have a clear and deep impact in the company balance sheet ( assets and liabilities).
The orientation is also different because in Strategic Marketing is “inductive and
deductive” and in Marketing Management is “deductive and analytical”. The first
one, makes the assumption that some variables are subject to interpretation, like
for example SWOT analysis. On the other side, Marketing Management contains
other elements easier to analyse and to measure, these elements can be quantified.
This can make reference to the phase of strategic formulation, in which the
objectives are setup, menwhile the Marketing Management focus on how we will
implement them.
Also the decision making process varies. Strategic Marketing is oriented under a
Bottom up wher the strategy is given by tactics ( Ries / Trout, 1988). On the other
side, the decision taking processes in Marketing Management are Top-Down just
because in most cases belong to planning systems much more rationals. From this
perspective, and taking into consideration that today’s companies and their
structures are becoming flat we should say that a focus in Strategic Marketing is
more appropiate than a focus on Marketing Management due to the level of
flexibility given by the Bottom-Up planning systems.
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2002; Jain et al., 1987; Lambin et al., 2000) and a common conclusion is that a
good strategist are always seeking desperately new business and market
opportunities. (Aaker et al., 2004; Piercy, Nigel, & Marketing., 1999; Prahalad et
al., 2004)
On the contrary, the Marketing Management tries to identify and get connected
with one or a few opportunities in order to test them “taylor made”.
As we can see both ways are different, the first one is wider but less deep, while
the second one is more thin but explored in a deeper way. See for example, next
diagram:
High Low
High
Low
This approach also ratifies the previous definition that Marketing Management is
much more appraisable and more analytic than Strategic Marketing.
Strategic Marketing demands a high level of originality and flexibility since not all
the elements they are controllable and appraisable. The key elements when
formulating strategic diagnoses are clearly interrelated with the personal
interpretation, ( Piercy, 1990) that is to say for example “business opportunities".
Whenever a business opportunity is detected, we should specify them as
“hypothetical opportunities”, which can or cannot to be certain or true. They can or
cannot to be completed, specifying alternative control systems of these
opportunities like the impact matrix. (Kotler, 1997). On the other hand, the
Marketing Management spreads to be less creative, contributing with a bigger
maturity, (that is to say, part of premises made a will previously), experience, (
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gives a lot of credibility to facts and last experiences), and it controls (that is to
say, it measures, it quantifies, it calculates and it evaluates).
Keeping in mind the perspective of the leadreship style is good to comment that
Strategic Marketing should be “proactive” because it requires a constant “push”,
new perspectives, and it values new contributions. The new strategist should be
“an activist” and develop radical changes in the company( Hamel, 2000), new
ideas they can always be in any corner, so Strategic Marketing will always be
scanning those areas and corners. To sum up I would say that whan a Marketing
Manager is thinking about launching a new product , and marketing management
gives a lot of credibility to former data, forecasts, segment behaviour, etc... in this
case marketing management asks “why?”, and tries to support decisions in
numbers and calculations. On the other side Strategic Marketing is open to new
approaches and ideas, even if they are not related to clear and traditional products
or markets... here the question is “why not”?
Marketing Management, is reactive, that is to say, goes with the assumption that
the process creates and defines marketing actions, investments, etc..
The “ approach” level for strategic decisions making is a function of the number of
product-markets in which the firm operates and the degree to which activities
between product-markets are interrelated. At one extreme, strategic decision
making can be restricted to the highest levels, when a firm operates in a few,
highly interrelated product-markets. In this situation, there is substantial overlap
between corporate and marketing strategy. (D.Sudharsan, 1995). In fact, the only
difference is that marketing strategy ( as we define it) focuses on a limited set of
competitive advantages- advantages based on the performance of the marketing
functions ( customers and channels) while corporate strategy must consider a wider
set of business activities and relationships. There is a natural dilemma between the
top-down and the bottom-up approaches to strategic decision making.
Evolution of Management Systems, by David Aaker (1988), Strategic Market
Management p.10
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After analyzing the previous table and focusing in the part that concerns us,
Strategic Market Management, from an “emphasis” point of view in the
Management, the marketing is subordinated to “strategic surprises” ( uncertainity
exists) , and here it is necessary to associate the word surprise to unexpected
effect. Here the manager associates to the word surprise the word “fast
development", finding that the “speed in the changes” is also a crtical factor. The
assumptions of those that it leaves the Strategic Market Management are those
that the cycles of planning can be inadequate due to the speed of the changes in
the environment. It is here when models of “static planning” do not work
adequately , but “ways of thinking and reactions” based on tendencies do. It is as
“riding with the storm” ( Michaluk, G. 2002). The processes in this case must be
developed in real-time, where such variables as " Time to market" it can be a key,
let's see the example. Several web pages which sale the products as trips or books
(www.amazon.com, www.ryanair.com ) understand that the customer should be
able to order through 3 clicks, that is to say that the client does not have to do any
more than 3 clicks to finish a reservation. This demonstrates that the client will
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leave the web page if the system doesn’t allow him to make a quick and easy
reservation.
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Other considerations to keep in mind are the differences that exist among guiding
different functions or activities toward the manufacturing or toward the market.
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trough research what is the accepted price for the customers and then, it will try to
adapt its own cost structure to the given price.
If the company has a mentality toward production, then the main objective of the
packaging is the one of protection for the product designed to minimize costs,
while if the orientation of the firm goes in toward market orientation, then the
packaging is mainly designed for customer convenience. The packaging is seen as a
promotional tool in order to be better sold.
Referring to credit:
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The companies oriented to production, develop accurate financial and/or long range
planning systems, top down planning. While the companies market oriented search
for a big number of business opportunities and scan in them deeply, ( strategic
market management), in this case it exist a wider participation from lower levels of
management.
8. FINAL CONCLUSSIONS
After studying the concept, definitions and boundaries of strategic marketing and
marketing strategy it is crucial to see that even most of authors agree about the
term , it is not a static term and it changes after the time. We could say that the
foundations of the strategic marketing orientations and thoughts are based on the
same ideas and pathways but they need to be reoriented under a totally different
world where business transactions are bigger, the competitiveness has a different
nature, and the scale of the marketing strategies can be bigger and wider.
Business opportunities exist to develop further the research stream building on the
initial work done through the literature review. A range of suitable topics are
available for research consistent with the overall themes of the work in the rol of
strategic marketing. These include:
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7. REFERENCES
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Piercy, Nigel, & Marketing., C. I. o. 1999. Tales from the marketplace : stories of
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