sipXecs Enterprise

Communications System
A complete IP PBX for today and tomorrow Key Attributes
that is easy to use, fully featured and robust sipXecs offers:

Voice Mail
Integrated voice mail system with personal
sipXecs Enterprise Communications System (ECS) is a highly robust and auto-attendant per user
scalable, enterprise-grade, and fully featured unified communications
solution with integrated voicemail, unified messaging, presence, call Automated Call Distribution
Integrated Call Center solution that
center, multiple auto attendants, paging and intercom services and a distributes calls to multiple agents and
powerful plug & play web-based configuration and management system. queues through intelligent routing
sipXecs is based entirely on the Session Initiation Protocol (SIP) standard
and operates on standard Linux operating system. It interoperates with a Unified Messaging
Voice mail messages can be retrieved by
large number of third party phones, PSTN/IP gateways and applications web browser or forwarded to any email
such as Microsoft Exchange 2007 without compromising ease of use. client.

sipXecs is a 2nd generation voice over IP (VoIP) open source system not Multiple Auto Attendants
Auto attendants are easily configured via
built for geeks but enterprise users requiring easy to use, stable and browser interface.
scalable solutions for mission critical applications. Thousands of small
and large enterprises rely on sipXecs for their communications needs Configuration Management
ranging from 10 people offices with 4 analog trunk lines to companies True Plug & Play. Intuitive browser interface
for centralized control and management of
such as Amazon.com with thousands of users. dial plans, users and endpoints.

sipXecs provides dramatic cost savings while delivering the system and User Self-control
trunk redundancy, interoperability, scalability and plug–and-play benefits Powerful Web user portal puts the user in
control to individually manage key features
that SMB customers expect. sipXecs is a unified communications like time-based find-me / follow-me.
solution based on a robust real-time architecture that grows with your
business. Really easy to install and use
sipXecs puts the user in control. It was
designed so that everybody can be the
sipXecs is the first business-grade IP PBX built on standards based open administrator. It installs in hours and all
source. It offers proven, robust functionality for thousands of seats on an adds, moves and changes are done by the
optionally redundant system, and provides low-cost communications user using a Web interface.
solutions for main and remote offices, home workers, and call centers.
Used Asterisk before?
If you know Asterisk you will find sipXecs
sipXecs interoperates with TDM PBXs via Voice over IP (VoIP) gateways, easy to use, much more stable, and
enabling users to choose a phased-in approach to VoIP implementations. scalable. No more guessing about how
things work, no more asking the experts.
sipXecs relies on standards and utilizes proven Internet techniques and a The sipXecs project is adding new
distributed architecture to create a highly secure and available IP voice capabilities fast following a disciplined
system. roadmap.

Switching to sipXecs has proven to be the right choice for many

enterprises already. Open source offers lowest total cost of ownership
http://www.sipfoundry.org
(TCO) and it does not lock you into a vendor specific and proprietary
solution.
Overview Configuring the Dial Plan is easy
sipXecs ECS

Benefits

Commercial support available as an option

Pingtel’s Support and Maintenance services provide
support and ongoing updates allowing you to realize
return on investment (ROI) quickly.

Easy to install, configure and manage

Browser based system management tool allows you to
Personal Auto-Attendant per user
simply configure your server, managed devices
(gateways and phones) and go! True intuitive
management with click-and-go.

Legacy telecommunications investment protection

Standards-based system supports existing network and
meets all requirements for TDM PBX replacement,
augmentation and migration.

Unmatched system flexibility, interoperability and

lower-cost solution components
SIP standards compliance ensures interoperability with
off-the-shelf solution components and applications from
other vendors that conform to SIP standards. Mix and
match phones across the enterprise based on
individual preferences.

Elimination of expensive second phone lines for One – two – three clicks to configuring users,
remote workers and additional trunk lines between phones and lines
distributed offices
Leverages existing broadband connections for voice
and data.

Enhanced employee productivity

Delivers a wide range of innovative user features
including Microsoft desktop and Exchange 2007
integration.

Convenient VoIP system migration

Begin with a single office and extend IP telephony to
your remaining organization in a timeframe that suits
you.
Unified Messaging with Microsoft Outlook
Future-proofed network
100-percent SIP standards-based system enables easy
moves, adds and changes, installation of new features
and deployment of new applications as they become
available.
Overview
sipXecs ECS

sipXecs Telephony System Features . User Management

• Transfer (consultative & blind) • Create a user, provision a phone and assign a line in only
• Call coverage three clicks – easy!
• Call hold / retrieve • Numeric or alpha-numeric User ID
• Consultation hold • User PIN management (UI or TUI)
• Music on Hold for IETF standards compliant phones • Aliasing facility (numeric and alpha-numeric aliases)
• Uploadable music file • Extension and alias uniqueness assurance
• 3-way conference • Granular per user permissions
• Call pickup (global and directed call pickup) • Call permissions:
• Call park & retrieve o 900 Dialing
• SIP URI dialing o International Dialing
• CLID (Calling Line Identification) o Long Distance Dialing
• CNIP (Calling party Name Identification Presentation) o Mobile Dialing
• CLIP (Call Line Identification Presentation) o Local Dialing
• CLIR (Call Line Identification Restriction) o Toll Free Dialing
• Per gateway CLIP manipulation o Forward Calls External
• Call waiting / retrieve • System permissions:
• Do not Disturb (DnD) o User has voicemail inbox
• Forward on busy, no answer, do not disturb o User listed in auto-attendant directory
• Multiple line appearances o User can record system prompts
• Multiple calls per line o User has superuser access
• Multiple station appearance o User allowed to change PIN from TUI
• Outbound call blocking • Custom permissions added by the administrator
• Click-to-dial (Windows) • Supervisor permission for groups (e.g. Call Center
• Redial supervisor)
• Call history (dialed, missed, received) • SIP password management for security
• Auto off-hook / ring down • User groups with group properties
• Incoming only • Per user call forwarding (find me / follow me)
• Configuration of individual Speed Dial softkeys o To local extension, PSTN number, or SIP
• Auto-generation of Directory information address
o Scheduled forwarding based on user defined
User Self-Control individual schedules
o Parallel or serial ring
• Every user on the system gets access to a personal Web o Allows definition of ring time before trying next
user portal for self-management and control number
• Management of voicemail o Allows several forwarding destinations
• Configuration of unified messaging preferences o Follow-me configuration using user portal
• Time based find-me / follow-me • Extension pool with automatic assignment
• Flexible configuration of call forwarding • Per user Caller ID (CLID) assignment
• Personal call history • Per user Caller ID blocking
• Personal phone book, speed dial and presence
management
• ACD presence and supervision capabilities
PSTN Trunking
• Individual phone management • Unlimited number of PSTN gateways and trunk lines
• Direct Inward Dialing (DID)
Superior Voice Quality • Local DID per gateway
• DNIS
• Peer-to-peer media routing with quality optimization • CLIP Management
• Lower delay and jitter o User CLIP
• Support for any codec supported by the phone o Gateway default CLIP
• Codec negotiation directly between phones o Prefix stripping / appending
• Per gateway CLIR
• Automatic Route Selection (ARS)
Dial Plan • Least-cost routing (LCR)
• Easy to use GUI based dial plan manipulation • Automatic failover if unavailable
• Time-based dialing rules with different admin defined • Automatic failover if busy
schedules • FAX support (pass-through)
• Rules based least cost routing • Mixing of PSTN trunks with SIP trunks
• Automatic gateway redundancy and failover
• Specific E911 routing
• Permission based rules
• Prefix manipulation
• Dial plan templating for international dial plans
Overview
sipXecs ECS

Performance Voicemail Subsystem

• Unlimited number of simultaneous calls • Integrated voicemail system at no extra cost
• Unlimited number of trunk lines • Browser based user portal for voicemail management
• 54,000 BHCC, 120,000 BHCC redundant(dependant on • Message Waiting Indication (MWI)
server platform) • User configurable distribution lists
• Up to 10,000 users per dual-server HA system • Manage Notifications:
• Automatic time distribution of re-registrations o Email notification of new voicemail messages
o Forwarding of message as .wav file
• Manage folders: Folders for message organization
High Availability • Manage greetings: Multiple customizable greetings
• Optionally fully redundant call control system • Operator escape from anywhere
• Based on DNS SRV (no cluster required) • Remote voicemail access
• Load balance under normal operating conditions • Unlimited number of inboxes
• Geographic dispersion of redundant systems • Up to 60 virtual media server ports per server
• Real-time synchronization of state information • Message store only limited by disk size
• Reports on load distribution • Auto-removal of deleted messages
• Daily report on disk usage sent to admin

Security
Personal Auto Attendant
• All outbound calls authenticated
• DoS attack prevention • User configurable personal auto-attendant for every user
• HTTPS secure Web access on the system
• Secure user SIP password management • Individual zero-out to a personal assistant or receptionist
• TLS based signaling for SIP trunks (requires session • Individual selection of language
border controller) • Personal greeting

System Administration Features Auto Attendants

• Browser based configuration and management • Unlimited number of auto-attendants
• LDAP integration (OpenLDAP) • Customizable IVR menus
• Integration with Microsoft Exchange 2007 for voicemail and • Dial by extension and name
Active Directory • Night and holiday service
• SOAP Web Services interface • Special auto-attendant
• CSV import and export of user and device data • Transfer on invalid response
• Integrated backup & restore • Nested auto-attendants (multi-level)
• Scheduled backups • Fully customizable actions: Operator, Dial by Name,
• Diagnostics Repeat Prompt, Voicemail login, Disconnect, Auto-
o Display active registrations Attendant, Goto Extension, Deposit Voicemail
o Display job status • Uploadable custom prompts
o Status of services • Configurable DTMF handling
o Snapshot logs for debugging
o Logging (customizable log levels, message log Hunt Groups
per service)
• Domain Aliasing • Unlimited number of hunt groups
• Support for DNS SRV • Serial and parallel forking (rings sequentially or at the same
• Automatic restart after power failure time)
• Server statistics (integrated graphs and SNMP) • Configurable ring time per attempt
• Login history report (successful and unsuccessful) • Enable / disable user call forwarding rules while hunting
• Flexible configuration of destinations if no answer
Plug & Play Device Management
Call Park Server
• Plug & play management of phones (see the list of plug &
play managed devices) • Unlimited number of park orbits
• Plug & play management of PSTN gateways (see the list of • Visual indication on the phone of the state of the park orbit
plug & play managed devices) using the presence server
• Auto-generation of phone / gateway config profiles • Music on park
• Auto-pickup of profile by the phones / gateways • Configurable call retrieve code
• Centralized management of all the parameters • Configurable call retrieve timeout
• Centralized backup and restore of all configurations • Automatic park timeout
• Auto-generation of lines by assigning users to devices • Configurable park escape key
• Device group management & properties • Allow multiple calls on one orbit
• Firmware upgrade management
• Auto-discovery of phones and gateways
Overview
sipXecs ECS

Call Center Server (ACD) Call Detail Records collection

• Supports several ACD servers, optional on separate server • Comprehensive Call Detail Records collection
hardware • All data stored in a database accessible by third party
• Several (unlimited) queues per server reporting packages
• Several lines per queue • Display of CDRs in the administration user interface in real-
• Support trunk lines (many calls per line) or single call per time
line • Easy export to Excel of CDR data
• Dedicated overflow queues or overflow to hunt group, • Fully supports redundant call control
extension or voicemail • Real-time display of currently active calls in the system
• Configurable call routing scheme per queue: • Individual call history in user portal
o Ring All
o Circular
o Linear SIP Implementation (Standards-Based)
o Longest idle • RFC 3261 Session Initiation Protocol using both UDP and TCP
• Agent barge in (early termination of welcome message if transports
agent becomes available) • Advanced call control using RFCs
• Agent presence monitor using presence server • 3515 Refer Method
• Separate welcome and queue audio • 3891 Referred-By header
• Call termination tone or audio • 3892 Replaces header
• Configurable answer mode • Provide for consultative and blind transfer and third party call
• Agent wrap-up time configurable per queue controls
• Auto sign-out of agents if calls are not answered • RFC 3263 Locating SIP Servers - use of DNS SRV records for
• Configurable maximum ring delay call routing control and server redundancy.
• Configurable maximum queue length • RFC 3581 Symmetric Response Routing (rport)
• Configurable maximum wait time until overflow condition • RFC 3265 SIP Event Notification - for phone configuration and
• Unlimited number of agents per queue • RFC 3842 Voice mail message waiting indication (MWI)
• Real-time Statistics: • RFC 3262 Reliable Provisional Responses
o Agent statistics • RFC 2833 Out-of-band DTMF tones
o Call statistics • RFC 3264 Offer/Answer model for SDP for Codec Negotiation
o Queue statistics • RFC 3327 Path header (pending)
• Supervisor authorization for agent monitoring per group • Early media (SDP in 180/183)
• ACD historic reports for agents, calls, queues • Delayed SDP (SDP in ACK)
• All reporting stored in database for post-processing if • Re-INVITE: Codec change, hold, off-hold
needed • Route/Record-Route header fields
• Configurable RTP/RTCP ports
Group Paging • Configurable SIP ports
• Several newer IETF drafts
• No proprietary add-ons
• Integrated group paging server
• Unlimited number of paging groups
• Supports regular SIP phones using auto-answer Supported Devices plug & play
• Supports dedicated in-ceiling devices (SIP)
• Phones and gateways with commercial support:
Analog Lines (FXS) • Polycom SoundPoint and SoundStation
• LG-Nortel LIP-6804, 6812, 6830, 11xx, video phone
• Supports any SIP compliant FXS gateway • Snom phones (not including DECT)
• FAX support (pass-through) • Audiocodes gateways MP-112, MP-114, MP-118, MP-124,
• Analog cordless phone support Mediant 1000, TP-260
• Plug & play management of FXS gateways from
AudioCodes • Phones and gateways with community support:
• Grandstream, Linksys, Clearone, IpDialog SIPTone, Cisco,
SIP Trunking Hitachi, Aastra (pending), Mitel

• SIP call origination & termination

• Branch office routing
Required Hardware
• Internet Calling rules define call routing
• Proxy to proxy interconnect using ACLs • sipXecs runs on standard Intel servers with no additional
• Least-cost-routing (LCR) required hardware. It runs on Intel/AMD or PowerPC
• NAT and firewall traversal requires a session border processors. A 64bit version is pending.
controller (SBC)
• Registration with an ITSP requires an SBC Note – Some features are dependant upon other SIP components
such as Phones and Gateways.
Overview
sipXecs ECS

Single-site IP PBX with Remote Workers

sipXecs offers flexible
deployment options

SMB Single-Site IP PBX

sipXecs is the ideal enterprise IP voice
solution for any office, starting at 4 to 12
users with 4 analog trunk lines up to several
hundred users in a single location using one
or several digital trunk lines (T1 / PRI). It
offers an unmatched low purchase price
and low operating expenses by leveraging
low-cost computer servers, commodity
hardware, and Linux.

Large Single-Site IP PBX

sipXecs can scale up easily using more
powerful servers or by distributing its
components over more than one server.
Such configurations can serve up to several
thousand users per location.

Multi-site IP PBX
Redundant Multi-site IP PBX with Remote Workers sipXecs provides a complete solution to
your enterprise telephony needs. The
system’s architecture lets you easily
distribute servers, gateways and
intelligence strategically on your network,
within one office or among branch offices,
for cost savings, high reliability, backup and
load balancing. Capabilities such as
automatic trunk fail-over and redundancy,
high-availability, and least cost routing are
must-have features in today’s environment.

Remote Workers
Full PBX Functionality Remotely - The
sipXecs remote worker solution is ideal for
supporting distributed and mobile
professionals with full PBX functionality to
any location that has a high-speed or
broadband connection. In addition to
traditional PBX features, sipXecs provides
these workers with an extensive list of
advanced IP telephony features and the
ability to easily add new features over time,
regardless of their location.
Overview
sipXecs ECS

Frequently Asked Questions (FAQ)

Why does sipXecs scale better than other solutions?

sipXecs is architected as a distributed system where the flow of media
is separate from signaling. Calls, therefore, do not go through the
sipXecs server. Scaling can easily be done adding server hardware to
run redundant call control, separate ACD or media servers, etc.

How comes sipXecs can easily support load-sharing redundancy?

sipXecs is a SIP proxy based system and not a back-to-back user sipXecs wins
agent (B2BUA) design. Like a regular router, it routes SIP messages Clear Choice Award
through a network from hop to hop where every hop is a SIP proxy “sipXecs earns the Clear Choice
server. Each proxy can be configured to load-share with one or several award for triumphing over the field”
other proxies offering true high-availability.
sipXecs won over three different
What codecs does sipXecs support? commercial Asterisk based solutions in
a test conducted by Miercom Labs.
Since media does not flow through the sipXecs server, phones and
gateways negotiate the best codec among themselves on a per call
License
basis. Any codec, including video, that is supported by all end-points sipXecs is licensed under the L-GPL
that participate in a call will work. license. Contributors sign the SIPfoundry
contributor agreement, which establishes a
shared copyright.
Why does sipXecs use external gateways?
Internal (PCI card based) gateways do not scale and are a single point
of failure. There are only that many T1s that can be connected to a
single server and there is only that much processing available to
process all the media. External gateways offer unlimited scalability,
trunk redundancy and failover, and a choice of gateway vendor.

Voice quality – what is the story? Plug and Play Management

Zero-touch management is a key feature of
Systems that route media peer-to-peer along the most optimal route sipXecs. Phones and gateways are auto-
and without any additional server in-between offer lower delay and less discovered and auto-configured. All
jitter, which results in better voice quality. configurations are centrally backed up.
There is no need to ever use the device’s
Web interface.
How about video?
The sipXecs server does not sit in the media stream and therefore is
not the bottleneck for video. The only limit is the capacity of the LAN.

I need SIP trunking to connect to an ITSP

sipXecs offers secure SIP trunking using a Session Border Controller.
For most enterprises this is the best possible solution. For those who
need less security we are working on a native SIP trunking gateway
that will be part of sipXecs starting with release 4.0.
Devices from the above manufacturers are
Why is sipXecs more robust? fully supported. Additional manufacturers,
like Linksys, Cisco, Grandstream, Aastra
sipXecs is engineered with testability in mind. Throughout the code (pending), ClearOne, Mitel, and IpDialog
there is very high unit test coverage. In addition, we use an elaborate are community supported. Creating a new
partly automated, partly manual test framework. plugin for a new phone or device is easy if
your favorite one is not yet supported.

Why is sipXecs more standards compliant than other solutions?

sipXecs uses a real SIP stack developed by the sipXecs team. Many of
the sipXecs engineers are part of the IETF and continue to contribute http://www.sipfoundry.org
to the SIP standard. Standards compliance is critical to us.