MP230 series

SERVICE REFERENCE MANUAL

(MP230 / MP235 / MP236 / MP237)

In this manual, only the major differences from the base machines, MP240 / MP245, MP260 / MP268, and
MP480 / MP486, are given. For other information, refer to the "MP240 / MP245, MP260 / MP268, MP480 /
MP486 Simplified Service Manual" (QY8-13BV-010).

QY8-13DW-000
Rev.00: June 2012
Canon Inc.

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 Table of Contents
1. LIST OF ERROR DISPLAY / TROUBLESHOOTING ................................................................ 3
1-1. Operator Call Error................................................................................................................... 3
1-2. Service Call Error (by Cyclic Blinking of Alarm and Power LEDs) .......................................... 5
2. ADJUSTMENT / SETTINGS ..................................................................................................... 6
2-1. Service Mode ........................................................................................................................... 6
(1) Service mode operation procedures ......................................................................................... 6
(2) Service Tool v3.400 operation .................................................................................................. 6
(3) Service mode functions ..........................................................................................................10
2-2. User Mode.............................................................................................................................. 11
2-3. Special Notes on Ink Absorber Replacement........................................................................ 12
3. EXTERNAL VIEW / PARTS LIST............................................................................................ 13
3-1. External View ......................................................................................................................... 13
3-2. Parts List ................................................................................................................................ 16

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1. LIST OF ERROR DISPLAY / TROUBLESHOOTING
1-1. Operator Call Error
Errors and warnings are displayed by the following ways:
- Operator call errors are indicated by the number of blinks of the Alarm LED.
- Messages during printing from a PC are displayed on the printer driver Status Monitor.
- Error codes are printed in the "operator call/service call error record" area in EEPROM information
print
Buttons valid when an operator call error occurs:
- ON button: To turn the machine off and on again.
- Color and Black buttons: To clear and recover from an error. In some operator call errors, the error
will automatically be cleared when the cause of the error is eliminated,
and pressing the Color or Black button may not be necessary.
- Stop/Reset button: To cancel the job at error occurrence, and to clear the error.

Number of times
Error
Error the Alarm lamp U No. Solution
code
blinks
No paper. [1003] 2 times --- Set the paper in the rear tray, and press the Color or
Black button.
Paper jam. [1300] 3 times --- Remove the jammed paper, and press the Color or
Black button.
Ink cartridge not [1401] 5 times U051 Re-set the ink cartridge properly. If the error is not
installed. cleared, the ink cartridge may be faulty. Replace the
ink cartridge.
Ink cartridge [1403] 5 times U052 A non-supported ink cartridge is installed. Install the
temperature sensor supported ink cartridge. If the error is not cleared, the
error. ink cartridge may be faulty. Replace the ink cartridge.
Non-supported ink [1485] 5 times U059
cartridge is installed.
Ink cartridge in a [1486] 7 times U076 Confirm that each ink cartridge is installed in the
wrong position. correct position. If the error is not cleared, the ink
Multiple ink [1487] 7 times U075 cartridge may be faulty. Replace the ink cartridge.
cartridges of the
same color installed.
Ink cartridge [1682] 15 times U150 Re-set the ink cartridge properly. If the error is not
hardware error cleared, the ink cartridge may be faulty. Replace the
ink cartridge.
Ink cartridge region [1684] 14 times U140 A non-supported ink cartridge is installed. Install the
code is wrong. supported ink cartridge.
The remaining ink [1686] 13 times U162 Replace the applicable ink cartridge. Printing with an
amount unknown. empty ink tank can damage the machine.
To continue printing without replacing the ink
cartridge, press the Stop/Reset button for 5 sec. or
longer to disable the function to detect the remaining
ink amount. (After the operation, it is recorded in the
machine EEPROM that the function to detect the
remaining ink amount was disabled.)
Ink cartridge not [1687] 4 times U053 Re-set the ink cartridge properly. If the error is not
completely installed. cleared, the ink cartridge may be faulty. Replace the
ink cartridge.
No ink. [1688] 16 times U163 Replace the applicable ink cartridge. Printing with an
empty ink tank can damage the machine.
To continue printing without replacing the ink
cartridge, press the Stop/Reset button for 5 sec. or
longer to disable the function to detect the remaining
ink amount. (After the operation, it is recorded in the
machine EEPROM that the function to detect the
remaining ink amount was disabled.)

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 Number of times
Error
Error the Alarm lamp U No. Solution
code
blinks
The ink absorber [1700] 8 times --- Replace the ink absorber, and reset the applicable ink
becomes almost full. [1701] absorber counter.
Pressing the Color or Black button will exit the error,
and enable printing without replacing the ink
absorber. However, when the ink absorber becomes
full, no further printing can be performed unless the
applicable ink absorber is replaced and its counter is
reset.
Note: At an ink cartridge-related error, the applicable ink lamp blinks as well as the Alarm lamp.

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1-2. Service Call Error (by Cyclic Blinking of Alarm and Power LEDs)
Cycles of
Solution
blinking in
Error Error code Conditions (Replacement of listed parts,
orange and
which are likely to be faulty)
green
2 times Carriage error [5100] An error occurred in the 1) Confirm that no foreign
carriage encoder signal. material is in the area where
the carriage moves.
2) Clean the timing slit film.
3) Replace the following items:
- Timing slit film
- Carriage unit
- Logic board
- Carriage motor
3 times Line feed error [6000] An error occurred in the LF Replace the following items:
encoder signal. - Timing slit disk film
- Logic board
5 times ASF cam sensor [5700] This error takes place when Replace the following items:
error feeding paper from the rear - ASF/PE sensor unit
tray after an error occurred in - Drive unit
the rear tray cam sensor. - Logic board
6 times Internal [5400] The internal temperature is Replace the following item:
temperature not normal. - Logic board
error
7 times Ink absorber full Japan: [5B00] The ink absorber becomes Replace the ink absorber (ink
Others: [5B01] full. absorber kit), and reset the ink
absorber counter.
8 times Print head [5200] The print head temperature Replace the following items:
temperature rise exceeded the specified value. - Ink cartridge
error - Logic board
9 times EEPROM error [6800] A problem occurred in Replace the following item:
[6801] reading from or writing to the - Logic board
EEPROM.
10 times VH monitor error [B200] The print head voltage is Replace the following items:
abnormal. - Ink cartridge
- Logic board
22 times Scanner error [5011] The scanner unit is faulty. Replace the following items:
[5012] - Scanner unit
- Logic board
27 times USB related [693#] The USB is not controlled 1) Power off the machine, and
error properly. power it on again.
28 times USB sub-system [694#] 2) Replace the following items:
firmware error except 6942 - Logic board
29 times USB sub-system [6942]
timeout error

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2. ADJUSTMENT / SETTINGS
2-1. Service Mode
(1) Service mode operation procedures
Use the Service Tool on the connected computer.
1) Start the machine in the service mode.
i. With the machine power turned off, while pressing the Stop/Reset button, press and hold the ON
button. (DO NOT release the buttons.)
ii. When the Power LED lights in green, while holding the ON button, release the Stop/Reset button.
iii. While holding the ON button, press the Stop/Reset button 5 times*, and release the ON button.
(Each time the Stop/Reset button is pressed, the Alarm and Power LEDs light alternately, Alarm in
orange and Power in green.)
iv. When the Power LED lights in green, the machine is ready for the service mode operation.
* To disable the scanner error detection and start the machine in the service mode, press the Stop/Reset button 6 times.
This way, the service mode is available without the scanner.

2) Start the Service Tool on the connected computer.

i. When a button is clicked in the Service Tool dialog box, that function is performed. During
operation of the selected function, all the Service Tool buttons are dimmed and inactive.
ii. When the operation is completed, "A function was finished." is displayed, and another function can
be selected.
iii. If a non-supported function is selected, "Error!" is displayed. Click OK in the error message dialog
box to exit the error.

(2) Service Tool v3.400 operation

Use the functions in the Main or Auto tab. In the MP230 series, the Other tab is not used.

1) Main tab

2 3 4 5
1

6 7 8 9

10

11

12

No. Name Function Remarks

1 Test Print Service test print Set a sheet of A4 or Letter sized paper in the rear tray.
The Service Test Pattern will be printed.
Printed items:
- Model name
- ROM version
- USB serial number
- Process inspection information
Note: For the MP230 series, a new Service Test Pattern is
adopted. For details, see (3), “Service mode functions,”
< Service test pattern >.

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No. Name Function Remarks
2 EEPROM EEPROM information print Set a sheet of A4 or Letter sized paper in the rear tray.
The dialog box opens for selecting the paper source. Select
Rear Tray, and click OK.
The following EEPROM information items will be printed:
- Model name
- ROM version
- Ink absorber counter value
- Print information
- Error information, etc.
3 Nozzle Check Nozzle check pattern print Set a sheet of A4 or Letter sized paper in the rear tray.
The dialog box opens for selecting the paper source. Select
Rear Tray, and click OK.
4 Integration Integrated inspection Set a sheet of A4 or Letter sized paper in the rear tray.
pattern print The dialog box opens for selecting the paper source. Select
Rear Tray, and click OK.
Printed items:
- Model name
- ROM version
- USB serial number
- Nozzle check pattern
- Process inspection information
Note: For the MP230 series, the same new pattern is printed in the
Service Test Pattern and the Integrated Inspection Pattern
print. For details, see (3), “Service mode functions,” <
Service test pattern >.
5 Auto Cleaning Enabling / disabling of Automatic print head cleaning prior to printing (after
automatic print head replacement of an ink tank or the print head). Select this
cleaning option to enable the cleaning.
6 Cleaning Print head cleaning The manual print head cleaning is performed.
7 Deep Cleaning Print head deep cleaning Cleaning of both Black and Color at the same time (same as
the one in the printer driver)
8 EEPROM Save EEPROM information The EEPROM information (same as the one in EEPROM
saving information print) is displayed on the PC or is saved to the
PC as a text file. This function is not available in most cases
of errors.
9 Panel Check Button and LCD test See (3), “Service mode functions,” < Button and LCD test >
below.
10 Set Destination Destination settings Select the destination, and click Set.
ASA, AUS, BRA, CHN, CND, EMB, EUR, JPN, KOR, LTN,
TWN, USA
11 Clear Ink Counter Ink absorber counter Set a sheet of A4 or Letter sized paper in the rear tray.
resetting Select Main from the pull-down menu, and click Set. After
the ink absorber counter is reset, the counter value is printed
automatically.
12 Ink Absorber Ink absorber counter See < Ink absorber counter setting > below.
Counter setting

< Ink absorber counter setting >

Set the ink absorber counter value to a new EEPROM after the logic board is replaced in servicing.
i. Before replacement of the logic board, check the ink absorber counter value in EEPROM
information print.
ii. After replacement of the logic board, the ink absorber counter value should be set in the service

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 mode using the Service Tool.
Start the machine in the service mode.
In the Ink Absorber Counter section of the Service Tool, select Main from the Absorber
pull-down menu.
iii. From the Counter Value(%) pull-down menu, select the value (in 10% increments) which is the
closest to the actual counter value confirmed before replacement of the logic board.
iv. Click Set.

2) Auto tab
The selected item(s) are performed automatically in series, and the test results are indicated.

Special notes:
- The Auto tab (one-click full inspection mode) is to check a series of basic operation of the
machine after repair, and it is not suitable to see if a specific problem pointed out by a user is
repaired.
- DO NOT use the test on this tab to confirm that the user complaints are resolved.

No. Name Function Remarks

1 Test Print Service test print Set a sheet of A4 or Letter sized paper in the rear tray.
The Service Test Pattern will be printed.
Printed items:
- Model name
- ROM version
- USB serial number
- Process inspection information
- Barcode (model name + destination + machine serial
number)
Note: For the MP230 series, a new Service Test Pattern is
adopted. For details, see (3), “Service mode functions,”
< Service test pattern >.

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No. Name Function Remarks
2 EEPROM EEPROM information print Set a sheet of A4 or Letter sized paper in the rear tray.
Select Rear Tray for Parameter1.
The EEPROM information will be printed to check the
following items:
- Model name
- ROM version
- Ink absorber counter value
- Print information
- Error information, etc.
3 Copy Copy test Select Rear Tray for Parameter1.
Set a sheet of A4 or Letter sized paper in the rear tray,
and the document to be copied on the platen glass.
4 ADF Copy Copy test from the ADF Not used. “skip!” will be displayed when selected.
5 LAN Electric check of the wired Not used. “skip!” will be displayed when selected.
LAN board and line
connection
6 WLAN Electric check of the Not used. “skip!” will be displayed when selected.
wireless LAN board and
connection
7 Card Board Electric check of the card Not used. “skip!” will be displayed when selected.
board connection
8 PictBridge Electric check of the Not used. “skip!” will be displayed when selected.
PictBridge board connection

How to use the Auto tab:

i. Preparation
- Set three sheets of A4 or Letter sized paper in the front tray (for the test items of Test Print,
EEPROM Print, and Copy).
- Set a document (any desired one) on the platen glass for copying.

ii. Operation
- Select the test item(s).
- For EEPROM Print or Copy, double-click Parameter1. The dialog box opens for selecting the
paper source. Select Rear Tray.
- Click Start. The selected test(s) will be performed. (The test time is approx. 2 minutes in total
when all the test items are selected.)
- The test result (“success”, “failure”, or “skip” for non-supported function) will be indicated on the
right side of each test item as shown below.
- Confirm that EEPROM print or copying is performed properly.

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 Select test item(s).
XXXX00001

Test result
Parameter1

Start button

(3) Service mode functions

< Service test pattern >
The new Service Test Pattern that focuses on the use in servicing has been adopted, where the items
unnecessary for servicing have been eliminated and the EEPROM information has been added instead.
Compared with the previous pattern, the new pattern is more visible and prints in a shorter time.

New Service Test Pattern

< Button and LCD test >

Confirm the operation after replacement of the operation panel unit or the logic board.

0) Start the machine in the service mode, and click Panel Check of the Service Tool.
1) LED check
All the LED’s are turned on. Press the Color button multiple number of times, and confirm that the
LED turns off in the following order:
Power -> Black Ink -> Color Ink -> Alarm

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 2) Button check
Press each button of the machine. The applicable LED should turn on.
Confirm that all the LED’s turn on when all the buttons are pressed.
3) Press the ON button to exit the Button and LCD test. “A function was finished” is displayed in the
Service Tool, and the the tool returns to the menu selection (the ON button is invalid until this step
during the panel check).

2-2. User Mode

If you press and hold the Stop/Reset button while the machine is idle, the Alarm LED will start blinking.
Hold the button pressed until the Alarm LED blinks the number of times that corresponds to the desired
maintenance/setting menu, then release it. The selected menu will be performed.
Alarm
LED Function Procedures Remarks
blinking

1 time Nozzle check pattern Release the Stop/Reset button after Set a sheet of plain paper (A4 or Letter) in
printing the Alarm LED blinks once. the rear tray.
The function is also available in the
printer driver Maintenance tab.
2 times Print head cleaning Release the Stop/Reset button after If there is a missing portion or white
the Alarm LED blinks twice. streaks in the nozzle check pattern
The function is also available in the printout, perform this cleaning, to unclog
printer driver Maintenance tab. the print head nozzles, and to keep the
print head conditions good.
3 times Print head deep Release the Stop/Reset button after If print head cleaning is not effective,
cleaning the Alarm LED blinks 3 times. perform this cleaning. Since the deep
The function is also available in the cleaning consumes more ink than regular
printer driver Maintenance tab. cleaning, it is recommended to perform
deep cleaning only when necessary.
4 times Print head alignment Release the Stop/Reset button after To correct the dot placement accuracy.
pattern printing the Alarm LED blinks the applicable - At ink cartridge replacement
number of times. - At logic board ass’y replacement
5 times Print head alignment
Scan the printed pattern to - When the print quality is not satisfying,
pattern scanning
complete the print head alignment. etc.
6 times Print head alignment
value printing
7 times Paper feed roller Release the Stop/Reset button after The paper feed rollers rotate while being
cleaning the Alarm LED blinks 7 times. pushed to the paper lifting plate. Since the
The function is also available in the rollers will wear in this cleaning, it is
printer driver Maintenance tab. recommended to perform this only when
necessary.
8 times Bottom plate cleaning Release the Stop/Reset button after Cleaning of the platen ribs when the back
the Alarm LED blinks twice. side of paper gets smeared.
The function is also available in the Fold a sheet of plain paper (A4 or Letter)
printer driver Maintenance tab. in half crosswise, then unfold and set it in
the rear tray with the folded ridge facing
down.

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2-3. Special Notes on Ink Absorber Replacement
The following replacement methods are available:
Replacement method Difficulties Ink absorber volume to be replaced Print yield after replacement
Partial replacement Low Approx. 70% Approx. 5,460 pages
Whole replacement High The entire ink absorbers Approx. 7,800 pages

1) Partial replacement
Remove the rear cover unit, and replace the ink absorber.
(Time required: Approx. 4 min. including the operation check after replacement)

< How to perform the partial replacement >

i. Remove the rear cover, and the ink absorber (QC4-4356) indicated by the red circle below.
ii. Install 2 pieces of the new ink absorber (QC4-4356), with one on top of the other, though only
one is installed when shipped from the production site.
iii. Set the ink absorber counter value to 30%.
(The amount of ink absorbed by 2 pieces of new ink absorbers is 70%.)

Replace this portion (QC4-4356)

for partial replacement.

2) Whole replacement
Remove the external housing and printer unit, then replace all the ink absorbers.
Reset the ink absorber counter (to 0%).
(Time required: Approx. 20 min. including the operation check after replacement)

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3. EXTERNAL VIEW / PARTS LIST
3-1. External View
External View (1/3)

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External View (2/3)

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External View (3/3)

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3-2. Parts List
MP230 / MP236 / MP237
Key PartsNo Q'ty Description Remarks
1 QM4-1657-000 1 SCANNER UNIT
2 QM7-2631-000 1 OPERATION PANEL UNIT
3 QM4-1684-000 1 LOGIC BOARD ASS'Y
4 QC3-3935-000 1 FILM, TIMING SLIT STRIP
5 QM4-1661-000 1 CARRIAGE UNIT
6 QK1-6850-000 1 AC ADAPTER: 100/240V 50/60HZ
6 QK1-6851-000 1 AC ADAPTER: 100/240V 50/60HZ CN
7 QM3-4019-000 1 CAP-BLADE UNIT
8 QM3-6363-000 1 DRIVE ASS'Y
9 QM3-4014-000 1 PICK UP ROLLER ASS'Y
10 QC2-6384-000 1 FILM, TIMING SLIT DISK
11 QY5-0367-000 1 ABSORBER KIT

CK-0562-000 1 GREASE, MOLYKOTE PG-641

QY9-0057-000 1 LUBE, FLOIL KG107A, OIL
QYR-0013-000 1 PRINTING INSPECTION FILM

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