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    Organizational Knowledge: Revision Log

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    jagruti
    1) Marimba Auto LLC uses organizational knowledge which includes explicit knowledge like documentation and policies, as well as tacit knowledge like employee experience and competence. 2) The company shares knowledge through weekly meetings, employee training, a shared file server, and a Document Control System in their ERP system. 3) Marimba assesses how well knowledge is determined, accessed, shared, maintained, and acquired, through an employee self-assessment questionnaire.

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    Organizational Knowledge: Revision Log

    Uploaded by

    jagruti
    123 views5 pages
    1) Marimba Auto LLC uses organizational knowledge which includes explicit knowledge like documentation and policies, as well as tacit knowledge like employee experience and competence. 2) The company shares knowledge through weekly meetings, employee training, a shared file server, and a Document Control System in their ERP system. 3) Marimba assesses how well knowledge is determined, accessed, shared, maintained, and acquired, through an employee self-assessment questionnaire.

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    1) Marimba Auto LLC uses organizational knowledge which includes explicit knowledge like documentation and policies, as well as tacit knowledge like employee experience and competence. 2) The company shares knowledge through weekly meetings, employee training, a shared file server, and a Document Control System in their ERP system. 3) Marimba assesses how well knowledge is determined, accessed, shared, maintained, and acquired, through an employee self-assessment questionnaire.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    123 views5 pages

    Organizational Knowledge: Revision Log

    Uploaded by

    jagruti
    1) Marimba Auto LLC uses organizational knowledge which includes explicit knowledge like documentation and policies, as well as tacit knowledge like employee experience and competence. 2) The company shares knowledge through weekly meetings, employee training, a shared file server, and a Document Control System in their ERP system. 3) Marimba assesses how well knowledge is determined, accessed, shared, maintained, and acquired, through an employee self-assessment questionnaire.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    of 5

    Organizational Knowledge

    Revision Log

    Rev Revision Details

    1 Updated by- Jagruti Dhande, 09/18/2020

    Scope of the procedure

    Knowledge is a valuable commodity. since 2015 this is also reflected in the revised iso 9001
    standard. with the inclusion of knowledge as a new resource, the standard clarifies that every
    company must make explicit efforts aimed at maintaining and sharing the necessary knowledge,
    in order to conserve and improve the quality of products and services.

    Organization needs to determine the knowledge required to perform its processes and to achieve
    the conformity of product and services. Hence, this report reflects various linkages and document
    courses for organizational knowledge.

    1. Background, Terms & Definitions


    Knowledge in the organization is described in item 7.1.6.
    In 7.1.6, this international standard addresses the need to determine and manage the
    knowledge maintained by the organization, to ensure the operation of its processes and that it can
    achieve conformity of products and services.

    Requirements regarding organizational knowledge were introduced for the purpose of:

    a) safeguarding the organization from loss of knowledge,


    e.g.- through staff turnover;
    - failure to capture and share information
    b) encouraging the organization to acquire knowledge,
    e.g.- learning from experience;
    - mentoring;
    - benchmarking.

    2. Organizational Knowledge

    A set of data and information which Marimba Auto LLC uses as their Organizational Knowledge
    can be identified as followed. This includes a combination of data and information in form of
    experiences, values, ideas, institutions, ability to deal complexity, product quality, which can be
    used to support decision making.

    Marimba’s organizational knowledge includes following data combinations-

    Confidential and proprietary information of Marimba Auto LLC


    Organizational Knowledge
    1. Explicit knowledge
    Information
    Documentation
    Policies
    Minutes
    Data
    2. Tactic Knowledge
    Experience
    Competence
    Commitment
    Actions
    Thoughts

    3. Tools and Methods used for knowing Organizational Knowledge

    The goal of these tools and methods is to provide all the necessary resources, data and
    information to employees when required.

    1) Weekly Morning Meeting- These meetings are conducted on every Tuesday and
    Thursday of the week. The purpose of this meeting is to have a direct communication
    between employees and discuss their issues or requirements. The progress of this meeting
    is regularly tracked using our PLEX ERP system.

    2) Employee Orientation – Induction training of new hires as well as the transfer of


    workplaces or human resources management responsibilities help employees to
    familiarize themselves faster with the company’s environment.

    3) Shared files on Server – Marimba share all the important and necessary documents
    including product drawings, lessons learned, quotes, material planning sheets, corrective
    measures, quality management documents, statistical results on a server which is secured
    by providing a limited access based on departments and only for the office employees.

    We are also trying to migrate our new generated data and information in Document
    Control Systems (DCS) in PLEX ERP system. Each employee will be trained on
    handling the DCS and how to manage their information security.

    Following are various tolls used by Marimba to share its organizational knowledge with
    their employees based on various knowledge definitions-

    1) Defining and examining knowledge-


    Lessons learned
    2) Maintaining Knowledge-
    Direct knowledge transfer through communication or indirect knowledge transfer
    using shared videos/ articles/ emails
    2

    Confidential and proprietary information of Marimba Auto LLC


    Organizational Knowledge
    Self- explanatory folder structure
    Document Control System (DCS) in PLEX ERP system
    3) Sharing Knowledge-
    Company server
    Document Control System (DCS) in PLEX ERP system
    Job rotation
    Cross functional trainings
    Articles/forums/PLEX ERP community
    4) Providing access to knowledge-
    Tagging emails
    Providing security access in Document Control System (DCS) in PLEX ERP system
    5) Acquiring and accessing additional knowledge-
    Learning videos
    Work instructions
    PLEX Community access

    4. Assessment to evaluate the extent of sharing of Organizational Knowledge

    It is organization’s responsibility to manage the security and extent of data and information
    shared within the employees. This self-assessment will provide us the questions we should ask to
    employees which will help us to analyze our organizational handling of knowledge. This
    document will be stored as a record in Document Control System (DCS) in PLEX ERP system
    and can be reviewed internally.

    Date
    Name_____________________________ ________________

    Shift
    Position ___________________________ ________________
        Not at all Partially Somewhat Fully
    applicabl Not applicable Applicab
    e applicable le

    Confidential and proprietary information of Marimba Auto LLC


    Organizational Knowledge
    0 1 2 3
    We know what kinds of knowledge and        
    Determining

    skills are required to make our product to


    meet customer requirements
    We are aware of knowledge we are missing        
    and skills we need to develop in future
    We know whom to contact in the        
    organization for respective issues
    The organization has an overview of all        
    internally available data and information
    stored and make them accessible to
    employees
    Access

    The data and information related to your        


    product and processes is provided in
    trackable and accessible manner to
    employees
    The organizations offer opportunities to        
    employees to exchange experience with
    product and processes

    The employees have a shared understanding        


    of internal processes and company policies
    respective to their positions
    Product and process innovations are        
    communicated efficiently and
    Sharing

    comprehensively

    The organization offers the workforce        


    several tools for sharing knowledge
    (meetings, internal training, experience
    exchange, collaboration software, document
    storages, visualization options, etc.).
    Experience with particularly        
    successful/unsuccessful projects is processed
    and shared within the organization
    Maintaining

    Good practices are used to define and        


    disseminate standards.
    Unchangeable or knowledge that will be in        
    effect for the long term is documented and
    available to all employees (e.g. product
    history, quotes, drawings).
    Company monitors external developments        
    Added

    (market, competitors, technology, law, etc.)

    Confidential and proprietary information of Marimba Auto LLC


    Organizational Knowledge
    and actively gather and share information
    Knowledge
    about innovations.
    We cooperate specifically with other        
    organizations (Cumulus Consulting) in order
    to boost our skills

    Confidential and proprietary information of Marimba Auto LLC

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