LITTLE HARWOOD HEALTH CENTRE

Plane Tree Road

THE DOCTORS(Partners)
Dr Andy Bristow (Manchester 1985) (Male)
MB ChB
Dr Kevan Tucker (Leeds 1977) (Male)
MB ChB MRCGP
Dr Dorothea Privonitz (Mainz, Germany 1987) (Female)
DFFP MRCGP
Dr Usman Master (Liverpool 2002) (Male)
MB ChB MRCGP
Dr Caroline Wooding (Manchester) (Female)
MRCPCH MRCGP MB ChB
Dr Terrenia Brosnan (Manchester) (Female)
MRCGP MB ChB
Dr Milan Garg (Nagpur, India) (Male)
MBBS, MS, MRCS, MRCGP
PRACTICE STAFF
Practice Manager Jane Eaton
Assistant Manager Maureen Nixon
Secretaries Victoria Pilkington, Joanne Hastwell
7 full-time Receptionists
4 part-time Receptionists
3 Admin Assistants
1 Medicines Management Assistant
1 Nurse Practitioner Ann Rodgers
2 part-time Practice Nurses Hilary Mellor,
1 Healthcare Assistant Nina Rolfe
We welcome patients from the town and surrounding villages. Our practice area is the BB1 and BB2
postcode. Please ask for a form from reception to submit your application.

SURGERY TIMES
Monday – Friday (appointments only) 08.00am to 6.30pm
Extended hours surgeries (Mon to Thurs by a GP/Nurse) 7.15am to 8.00am/ 6.30pm to 7.30pm

Advice Line
If a patient needs advice only we have a dedicated Advice Line available on Mondays/Tuesdays and
Fridays between 08.30am and 09.30am. You will be asked to leave your contact details and the Nurse
Practitioner will ring you back and try to help you. This is INSTEAD of booking an appointment.
HOW TO MAKE AN APPOINTMENT
To make an appointment, ring Blackburn 617521 or visit the surgery between 08.00am and 6.30pm.
You may request any Doctor, but for ongoing problems we do encourage you to see the same Doctor
where possible. This doesn’t have to be the Doctor with whom you are registered. Normally you will
be offered the earliest appointment with the Doctor of your choice. If they are fully booked, we will
try to offer you an appointment with another Doctor.
From Monday 11th April 2016 we have started offering a ‘TELEPHONE CONSULTATION’ option.
If you think your problem can be resolved by telephone, rather than coming into surgery, you can
choose to receive a call from either a GP or Nurse.
If you feel you need to be seen URGENTLY, please tell the Receptionist and we will arrange to see
you that day.
HOW TO CANCEL AN APPOINTMENT
Please ring 617521 if you no longer need the appointment you have made. The appointment can be
offered to another patient so please ring as soon as possible and at least 1 hour in advance of the
appointment.
A record of appointments that are booked but not attended is kept. If you fail to attend twice you may
be sent a letter reminding you that our resources (such as the Doctor’s/Nurse’s time) should not be
wasted and that another fail to attend could result in you being asked to seek another GP. Your co-
operation is appreciated.
HOME VISITS
You may request a home visit by telephoning 617521 before 12.00 noon. The Receptionist will ask
for a few details to enable the Doctor to assess the urgency of your call. We cannot guarantee which
Doctor will visit.
Please note that home visits are only for those who are too elderly and frail to come to the
surgery, or those whose illness is so severe, they cannot leave the house.
Wherever possible, we do ask you to come to the surgery. In the time taken on one home visit, the
Doctor can see four patients at the surgery.

ACCESS FOR DISABLED PATIENTS

NIGHT/WEEKEND CALLS
An “Out of Hours” service is provided by the GP’s in the local area, through NHS111. They cover
the hours between 6.30pm and 8.00am weekdays, plus all weekend. You should ring NHS111 direct
as this is a free call. The NHS receptionist will take your details and either give you advice or pass
your call to the appropriate team. You may be invited to attend the Primary Care Unit to be seen by a
Doctor if it is felt that a home visit is unnecessary. The Doctor will be a local GP, but not necessarily
one of our own Doctors.
PLEASE NOTE; Out of Hours calls are STRICTLY for EMERGENCIES only!

SERVICES AVAILABLE
The Partners offer a comprehensive range of appointments, both bookable in advance and on the day,
at varying times of the day, to meet the patients’ demands. Besides focussing on the general health
and wellbeing of patients and dealing with any concerns the patient may have, the Partners offer a
comprehensive family planning service and minor operations service.

Our Practice Nurses undertake chronic disease prevention and monitoring of patients, reporting to the
Partners any circumstances that arise which may need further investigation or treatment. They are
also trained in family planning and may be seen (by appointment) for pill checks, smears,
vaccinations, holiday and general advice. (Please give 8 weeks’ notice for holiday vaccinations.)
The morning after pill – is effective up to 72 hours after sex. Please ask the receptionists for an
emergency appointment for this.
Our healthcare assistant offers preliminary diabetic checks and blood tests for patients who are due to
see the Nurse Practitioner, Practice Nurses or Doctors for their annual review. She also takes blood
samples for those patients on particular medication that requires constant monitoring.
We are also fortunate to have the services of Treatment Room staff, Midwives, Dietician, Mental
Health and Wellbeing assessors as well as the Doctor and Practice Nurses and work closely with the
District Nurses and other health providers when appropriate.
GENERAL PRACTICE TRAINEES
This is an approved practice for General Practitioner training. This means we often have other
Doctors working with us to gain experience in General Practice. These Doctors work under the
guidance of our Partners during their time here.
From time to time the trainee or Partners will need, as part of their training within General Practice, to
video their consultation with you, the patient. This will not affect your consultation or treatment in
any way. No intimate examination will be recorded. We hope that you will consent to this being
carried out. The record will be kept as confidential as your medical records and will only be used for
educational purposes, then erased. It is used to assess the Doctor’s skill in the consultation, to teach
the Doctor how to improve and for research – all of which helps you to get better treatment.
REPEAT PRESCRIPTIONS
Each prescription is issued with a tear-off slip listing your medication, how to order further repeat
prescriptions and your personal computer number. Repeat prescriptions can be ordered in several
ways;
Return the tear-off slip to us (ticking the boxes to show which medication you need) by post
or by placing the slip in the red box outside or the brown box inside the practice, or hand the
slip to the Receptionist,
Fax your request to 01254 662091,
Register for Patient Access (bring photographic ID into the Practice to obtain a code number
to set this up on your own computer) to order your prescription on-line,
Please telephone reception to order your medication Tel; 01254 617521, option 2 at set times.

The prescription may be collected after 4.00pm the following working day. If you wish it to be
posted to you, please enclose a stamped, self-addressed envelope. We also use the Electronic
Prescribing Service whereby you need to ‘nominate’ a pharmacy where you will collect the
prescription. Your request will transmit automatically to them as soon as the Dr has approved it.
Normally, a two-month supply of medication will be issued. Periodically, you will need to see the
doctor before any further repeat prescriptions are issued to enable him to review your medication.
We offer a Repeat Prescribing Service for those patients with a long-standing stable condition which
enables them to order enough prescriptions to cover six months rather than two. Please ask at
Reception for a form – there is particular criteria to meet.
ACCESS TO HEALTH RECORDS
You are entitled, by law, to have access to your medical records which were written after lst
November 1991. You must apply in writing and a charge of £10.00, plus any photocopying fees
incurred, will be made. A full set of paper and computerised records is subject a £50.00 maximum fee.
The Doctor is entitled to withhold any information which they consider could be detrimental to you.
Any person requesting information from your records (other health providers, Solicitors, etc) must
provide a written consent form from yourself before such information is given. Patient confidentiality
is considered a high priority and staff understand that such information should not be disclosed
without your knowledge and agreement.
COMMENTS/SUGGESTIONS/COMPLAINTS
We aim to provide you with a medical care of the highest quality. If you have any comments or
suggestions on how we could improve our services, or if you wish to make a complaint, please feel
free to contact our Practice Manager.
There is also a group of our patients who have formed a Patient Participation Group. They give their
own time to help improve the patient-experience at the health centre. Correspondence can be passed
onto them through the Practice Manager.
ZERO TOLERANCE
We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the
GPs, staff or other patients, be it verbally, physically or in any threatening manner whatsoever, will
risk removal from the practice list. In extreme cases we may summon the Police to remove offenders
from the practice premises.
PRIMARY CARE TRUST
Blackburn with Darwen ‘Clinical Commissioning Group’ is the organisation which should be
approached for details of the primary medical services in the area. Their telephone number is: 01254
282000.
USEFUL TELEPHONE NUMBERS IN THIS AREA
NHS 111
NHS England 03003 112223
Royal Blackburn Infirmary 01254 263555
District Nurses, Blackburn North 01254 283100
Registrar Births, Deaths & Marriages 01254 588660
Alcoholics Anonymous 0800 9177650
Blackburn Drugs Team 08450 555657
Samaritans 01254 662424
Age UK, Blackburn 01254 266620
Blood Transfusion Service 0300 1232323
Childline (free) 0800 1111
Police Station 01254 353594
Social Services 01254 583328
Blackburn Borough Council 01254 585585
Community Health Council 01254 56163
RELATE (marriage guidance) 01772 717597