IMPORTANT

DEALER SERVICE INSTRUCTIONS

CUSTOMER SATISFACTION NOTIFICATION K17

REPROGRAM HVAC CONTROL HEAD AND INSPECT/REPLACE
ACTUATORS

MODELS: 2009-2010 (DS) Ram Truck (1500 series)

2010 (DJ) Ram Truck (2500 series)
2010 (D2) Ram Truck (3500 series)
NOTE: This recall applies only to the above vehicles built through May 22, 2010 (MDH
052220).

The HVAC mode door actuator gears on about 52,000 of the above vehicles may break and result
in the inability to fully control the HVAC functions.

To correct this condition, all involved vehicles must have updated HVAC control head software
installed and the mode door actuators must be tested and replaced as required.

NOTE: Some vehicles equipped with Manual Temperature Control (MTC) will require a
control head bootloader flash before performing the control head software update. See the
service procedure for complete details.

Recall and Parts Information

Canadian Recall Service Instructions and Part Numbers can be different. Always use the attached Canadian
Recall Notification for service instructions and parts information.

This Canadian Recall Notification can also be found in DealerCONNECT – See below:

DealerCONNECT > Service > In the Repair section TechCONNECT > 30 - CANADIAN RECALLS

The V.I.N. range for vehicles involved in this campaign is as follows:

3D7UT2CL2AG100260 - 3D7UT2CL8AG187372
1D7RB1GP4AS101595 - 1D7RV1CT7AS251937
1D3HV13T89J500132 - 1D3HV13TX9J535111
1D3HB18P99S700175 - 1D3HV13TX9S826993

DEALER VIN LISTS Located in DealerCONNECT – Global Recall System (GRS)

GRS has been developed to provide dealers with an up-to-date list of involved vehicles by recall number and by
dealer code. Owners known to Chrysler are also listed. Involved vehicles will be removed from the GRS within
several days of submitting repair claims.

To use the GRS in DealerCONNECT, you first need to click on the Service tab and then in the Repair section
click on Global Recall System. Your dealer’s VIN list for each Recall can be sorted by: Unsold Vehicles (at the
time of Recall launch), Phone Number, City Name, Zip Code (Postal Code) or VIN.
 September 29, 2010 K17
To: All Dealers of Chrysler Canada Inc.

SUBJECT: CUSTOMER SATISFACTION NOTIFICATION K17

REPROGRAM HVAC CONTROL HEAD AND INSPECT/REPLACE ACTUATORS

MODELS: 2009-2010 (DS) Ram Truck (1500 series)

2010 (DJ) Ram Truck (2500 series)
2010 (D2) Ram Truck (3500 series)
NOTE: This recall applies only to the above vehicles built through May 22, 2010
(MDH 052220).

Recall information for Canadian Dealers is now available on DealerCONNECT

See Group 30 – CANADIAN RECALLS
DealerCONNECT > Service > Repair > TechCONNECT > Group 30 – CANADIAN RECALLS

The HVAC mode door actuator gears on about 52,000 of the above vehicles may break and result
in the inability to fully control the HVAC functions.

To correct this condition, all involved vehicles must have updated HVAC control head software
installed and the mode door actuators must be tested and replaced as required.

NOTE: Some vehicles equipped with Manual Temperature Control (MTC) will require a
control head bootloader flash before performing the control head software update. See the
service procedure for complete details.

Details of this service action are explained in the following section.

IMPORTANT: Some of the involved vehicles may be in your new/used vehicle dealer inventory.
Be sure to complete the recall service on these vehicles before retail delivery.

Vehicle List

Involved Dealers

Each dealer to whom involved vehicles in this recall were invoiced (or current dealer at the same
location) has available through DealerCONNECT a Dealer Vehicle Listing arranged in Vehicle
Identification Number (VIN) sequence. Available names and addresses known to Chrysler Canada are
also listed. These lists are for use by dealers to arrange for service of involved vehicles.

DealerCONNECT>Service>Reports & Information>Global Recall System>Recall & Selection Criteria

Non-Involved Dealers

If no VIN list is available in DealerCONNECT for your dealer code, then this letter is for your information
and to assist you in providing the recall service to transient owners or other involved vehicles, which
you may encounter. THE SUCCESS OF RECALL COMPLETION WILL BE GREATLY HELPED BY
GOOD DEALER FOLLOW-UP.
1
Owner Notification and Service Scheduling K17
All owners of involved vehicles known to Chrysler Canada are being notified of the service requirement
by first class mail. They are requested to schedule service appointments with their dealers at the
earliest possible date. A copy of the notification letter is attached.

A Service Authorization Card is enclosed with each customer letter. Owners are instructed to present
the card to their dealer at the time of recall service.

Service Authorization Cards for each vehicle whose owner is not known to Chrysler Canada will be
mailed to the dealer to whom the vehicle was invoiced (or the current dealer at the same location) for
dealer follow-up.

NOTE: Every dealer is responsible for scheduling of campaign service for all involved vehicles
upon request. At the time of ANY SERVICE, enter the vehicle VIN into DealerCONNECT VIP for
outstanding recalls. Advise the customer of any recalls which are still outstanding and offer to
do the repairs (schedule a future service appointment if parts are not available). This action will
help toward our common goal of completing the recalls, and will contribute to overall customer
satisfaction.

DealerCONNECT>Service>Writeup>VIP>Single VIN Inquiry>Recall Tab

Vehicle Lists, Global Recall System, VIP and Dealer Follow up

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and
Vehicle Information Plus (VIP) at the time of recall implementation for dealer inquiry as needed.

GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner’s
name, address and phone number are listed if known. Any incorrect owner information should be
updated using the owner update application in DealerCONNECT

DealerCONNECT>Sales>Sales Reporting>Time of Sales Reporting>Used Sales>Owner Update

To use this system, click on the “Service” tab and then click on “Global Recall System.” Your
dealer’s VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall
launch, those with a phone number, city, postal code, or VIN sequence.

Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also
use the VIN list to follow up with all owners to schedule appointments for this repair.

NOTE: Recall VIN lists may contain confidential owner name and address information that was
obtained from the Provincial Registrars Offices as well as other sources. Use of this information is
permitted for recall purposes only and is strictly prohibited from all other use.

Completion Status Reporting

When a vehicle has been serviced, submit your claim through DealerCONNECT. Your completion will
automatically be recorded in Windsor and in a few days, the VIN will be removed from the GRS.

Check the name and address on the Service Authorization Card and if there are any changes,
complete customer name and address update in DealerCONNECT.

2
SERVICE PROCEDURE K17
A. Reprogram HVAC Control Head

CAUTION: All involved vehicles must be reprogrammed before testing the actuators.
Failure to reprogram the HVAC control head before testing could result in inaccurate test
results.

1. Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5
volts. Do not allow the charger to time out during the flash process. Set the battery charger
timer (if so equipped) to continuous charge.

2. Connect the wiTECH pod to the vehicle data link connector located under the steering
column.

3. Place the ignition in the “RUN” position.

4. Set the HVAC mode knob to Face (or Bi-level) and blower knob at “Low” setting.

5. Open the wiTECH desktop application.

6. On vehicles equipped with ATC, continue with Step 7 of this procedure. On vehicles
equipped with MTC, continue with the procedure below to verify or update the control
head bootloader software.

a. Starting at the “Vehicle View” screen, select “HVAC”.

b. Select the “Flash” tab at the top of the screen.

c. Read the “Current ECU Flash Number”

 If the part number is 55056826AE, 55056826AF, 55056829AE or 55056829AF,

reprogram the bootloader choosing the updated software from the list on the
wiTECH screen. After reprogramming is complete, continue with Step 7 of this
procedure.

NOTE: After reprogramming the bootloader, restart the wiTECH application to

refresh the wiTECH system before continuing with Step 7.

 If the part number is ANY other than 55056826AE, 55056826AF, 55056829AE or

55056829AF , the bootloader does not require reprogramming. Continue with Step
7 of this procedure.

3
 SERVICE PROCEDURE (Continued) K17

7. Starting at the “Vehicle View” screen, select “HVAC” from the modules on the “Vehicle
View” screen illustration.

8. Select the “Flash” tab at the top of the screen.

9. Select the software update from the list.

10. Follow the screen prompts to complete the reprogramming process.

11. Clear all Diagnostic Trouble Codes (DTC’s).

NOTE: Disregard DTC B2214 (HVAC) “Climate Control Internal” if it appears in active
or stored state. Do not replace the HVAC control head.

12. Continue with Section B. Actuator Test.

4
SERVICE PROCEDURE (Continued) K17
B. Actuator Test

1. Place the ignition in the “RUN” position.

2. Be sure that the HVAC mode knob is in Face (or Bi-level) and blower knob at “Low” setting.

3. Open the wiTECH desktop application.

4. Starting at the “Vehicle View” screen, select “HVAC”.

5. Select the “System Test” tab at the top of the screen.

6. Select “Actuator Calibration Test” from list.

7. With the windows rolled up, doors closed, radio off, blower on low, follow the wiTECH
screen prompts to perform the actuator calibration test. While the actuator calibration test
is running, listen for a ratcheting or snapping noise:

 If no ratcheting/snapping sound is heard, vehicles equipped with Manual

Temperature Control (MTC) continue with Section C. Replace Face/Defrost
Actuator. Vehicles equipped with Automatic Temperature Control (ATC), no
further action is required.

 If ratcheting/snapping sound is heard, continue with Step 8 of this procedure.

8. Check for active DTC’s. Replace all actuator(s) that displays an active DTC. Vehicles that
are equipped with:

 MTC, continue with Section C. Replace Face/Defrost Actuator (MTC)

 ATC, continue with the appropriate Section in this document to replace the actuator(s)
that have active DTC’s.

NOTE: If an active fault code of “Control Circuit Open” is present for any of the actuators,
refer to standard diagnostic procedures. This condition is not addressed in this
notification.

5
 SERVICE PROCEDURE (Continued) K17
C. Replace Face/Defrost Actuator

FACE/DEFROST ACTUATOR RIGHT TEMPERATURE RECIRCULATION DOOR

(LOW TORQUE FOR MTC / ACTUATOR (LOCATED ON ACTUATOR
STANDARD TORQUE FOR ATC) BACKSIDE OF HVAC / ATC ONLY)

FOOT LEFT TEMPERATURE

ACTUATOR ACTUATOR

Figure 1 – Door Actuator Names & Locations

1. Disconnect the negative battery cable.

2. Remove the center bezel using the

TRAY LINER
following procedure:

a. Remove the center bezel tray

liner (Figure 2).

b. Remove the power outlet trim

bezel.

c. Remove the three center bezel

mounting screws.
CENTER
BEZEL
d. Unsnap the center bezel from
the instrument panel,
disconnect the electrical
connectors and remove the 3 – Instrument Panel Center Bezel
Figure 2
center bezel.

6
SERVICE PROCEDURE (Continued) K17
3. Remove the cup holder using the following procedure:

a. Remove the lower cup holder trim panel.

b. Remove the six cup holder mounting screws.

c. Remove the cup holder assembly and side panels.

4. Disconnect the face/defrost actuator electrical connector (Figure 3).

5. Remove the face/defrost actuator mounting screws.

6. Remove and discard the original face/defrost actuator (Figure 3).

7. Install the new face/defrost actuator into position on the heater housing.

8. Install the face/defrost actuator mounting screws. Tighten the screws to 9 in. lbs. (1 N·m)

FACE/DEFROST
ACTUATOR FOOT ACTUATOR

Figure 4 – Face/Defrost Actuator Location

7
 SERVICE PROCEDURE (Continued) K17
9. Install the cup holder using the following procedure:

a. Place the cup holder assembly and side panels into position.

b. Install the six cup holder mounting screws. Tighten the screws securely.

c. Install the lower cup holder trim panel.

10. Connect the electrical connectors to the center bezel.

11. Snap the center bezel into position.

12. Install the three center bezel mounting screws.

13. Install the power outlet trim bezel.

14. Install the center bezel tray liner.

15. If an MTC system and no other actuators require replacement, connect the negative battery
cable and return the vehicle to the customer.

If an ATC system and no other actuators require replacement, continue with Section G.
Actuator Calibration.

If the actuator test determined there are additional actuator(s) that require replacement,
continue with the appropriate Section in this document to replace the actuator(s) that have
active DTC’s.

8
 SERVICE PROCEDURE (Continued) K17

D. Replace Left Temperature Actuator

1. Disconnect the negative battery cable.

2. Remove the glove box door.

3. Disconnect the left temperature actuator electrical connector (Figure 4).

4. Remove the left temperature actuator mounting screws (Figure 4).

5. Remove and discard the left temperature actuator (Figure 4).

6. Install the new left temperature actuator into position on the heater housing.

NOTE: The orientation of the door is not critical. The actuator will be correctly
orientated when the actuator calibration procedure is performed.

ACTUATOR LEFT TEMPERATURE

ELECTRICAL ACTUATOR
CONNECTOR

Figure 5 – Left Temperature Actuator Location

9
 SERVICE PROCEDURE (Continued) K17
7. Install the left temperature actuator mounting screws (Figure 4). Tighten the screws to 9 in.
lbs. (1 N·m).

8. Connect the vehicle electrical harness connector to the left temperature actuator (Figure 4).

9. Install the glove box door.

10. Connect the negative battery cable.

11. If no other actuators require replacement, continue with Section G. Actuator Calibration.

If the actuator test determined there are additional actuator(s) that require replacement,
continue with the appropriate Section in this document to replace the actuator(s) that have
active DTC’s.

10
 SERVICE PROCEDURE (Continued) K17

E. Replace Right Temperature Actuator (ATC only) and/or the Recirculation Door Actuator

NOTE: If an active code is present for

the recirculation actuator, place the KICK
mode knob in the “FACE” mode, PANEL
cycle the ignition key ON-OFF-ON
and select manually FRESH-RECIRC-
FRESH. If the code is still active,
replace the recirculation actuator. If
the active DTC changes to a stored
DTC, the actuator does not require
replacement.

1. Remove the front seat assemblies from KNEE

BOLSTER
the vehicle.

2. Disconnect the negative battery cable. Figure 6 - Knee Bolster & Kick Panel

3. Remove the instrument panel from the cowl panel using the following procedure:

a. Remove the left kick panel (Figure 5).

b. Remove the steering column knee bolster panel (Figure 5).

c. Disconnect the park brake release handle link at the park brake pedal assembly.

d. Disconnect the instrument panel wiring harness connectors, located above the brake
pedal, from the bulkhead wiring harness connector and the electrical connectors from
the steering column.

e. Remove the four steering column retaining bolts and lower the steering column.

f. Remove the left “A” pillar trim panel (grab handle) and disconnect the two electrical
connectors located behind trim panel.

11
SERVICE PROCEDURE (Continued) K17

g. Using a trim stick (C-4755 or

equivalent) remove the left instrument
panel side cover.

h. Remove the three bolts that secure the

left side of the instrument panel to the
dash panel (Figure 6).

i. If equipped, remove the floor console. INSTRUMENT

PANEL
RETAINING
j. Remove the two brake sled-to- BOLTS
instrument panel bolts.

k. Remove the center stack lower trim Figure 7 – Instrument Panel Retaining Bolts
panel (Figure 7).

l. Remove the two bolts that secures the instrument panel to the center of the floor panel.

m. Remove the right “A” pillar trim panel (grab handle) and disconnect the headliner wire
harness connector.

n. Using a trim stick (C-4755 or equivalent) remove the right instrument panel side cover
and remove the three bolts that secure the right side instrument panel to the dash
panel.

o. Remove the right side kick panel and

disconnect the three instrument panel
wiring harness connectors from the
two body wiring harness connectors.

p. Disconnect the antenna coaxial cable

from the radio coaxial cable connector.

LOWER TRIM
PANEL

Figure 8 - Center Stack Lower Trim Panel

12
SERVICE PROCEDURE (Continued) K17

q. Remove the two fence line bolt

access covers and then remove ORC MODULE
the two fence line bolts BLACK PLASTIC
COVER

r. Remove the Occupant Restraint

Controller (ORC) module black
plastic cover (Figure 8).

s. Disconnect the ORC module left

yellow electrical connector and
remove the wire from under the
LEFT YELLOW
carpet (Figure 8). ORC MODULE
CONNECTOR ORC MODULE
t. With the help of an assistant, lift
the instrument panel up and off of
the cowl panel and set the Figure 9 – ORC Module and Cover
instrument panel face-down on the
vehicle carpet.

4. Continue with Step 5 to replace the recirculation door actuator and/or Step 6 to replace the
right temperature actuator (ATC only).

13
SERVICE PROCEDURE (Continued) K17

5. Use the following procedure to

RECIRCULATION RECIRCULATION
replace the recirculation door DOOR
DOOR ACTUATOR
actuator:

a. Remove the recirculation door

actuator electrical connector.

b. Remove and save the two

recirculation door actuator
mounting screws.

c. Remove and discard the original

recirculation door actuator.

d. Place the new recirculation door

actuator into position and install Figure 10 – Recirculation Door Actuator
the two mounting screws. Tighten
the screws to 9 in. lbs. (1 N·m).

NOTE: The orientation of the door is not critical. The actuator will be correctly
orientated when the actuator calibration procedure is performed.

e. Install the recirculation door actuator electrical connector.

f. Continue to Step 6 of this procedure if the right temperature door actuator also requires
replacement or to Step 7 if the right temperature door actuator does not require
replacement.

6. Use the following procedure to

replace the right temperature door
actuator (ATC only):

a. Open the hood and remove the

engine air cleaner assembly.

AIR CLEANER
ASSEMBLY

Figure 11 – Remove Air Cleaner

14
SERVICE PROCEDURE (Continued) K17

HEATER HOSE PLASTIC

RETAINER

UNSCREW THE NUT ON

THE DASH PANEL STUD
UNTIL IT REACHES THE
END OF THE STUD
THREADS

PCM RELOCATED TO
GAIN ACCESS TO
STUDS

Figure 12 – Relocate PCM

b. Remove the retaining screws for the Powertrain Control Module (PCM) and set the
PCM aside. Do not disconnect the PCM wiring connectors (Figure 11).

c. Remove the heater hose plastic retainer at the dash panel stud closest to the engine
(Figure 11).

d. Remove the nut from the dash panel stud located closest to the engine.

e. Unscrew the nut on the remaining dash panel stud until it reaches the end of the stud
threads, but do not remove the nut (Figure 11).

f. If equipped, remove the three rear floor ducts.

g. Remove the bolt that secures the HVAC housing to the floor bracket.

15
SERVICE PROCEDURE (Continued) K17
h. Remove the two nuts that secures the HVAC housing to the passenger compartment
side of the dash panel.

i. Carefully pull the HVAC away from the dash panel just far enough to gain access to the
right temperature door actuator.

CAUTION: The dash silencer pad may have melted/bonded to the aluminum
heater core tubes (Figure 12). Carefully separate the dash silencer pad from the
aluminum heater tubes using a screwdriver.

j. Disconnect the right temperature door actuator electrical connector (Figure 12).

k. Remove the right temperature door actuator mounting screws (Figure 12).

l. Remove and discard the original right temperature door actuator (Figure 12).

ACTUATOR
RETAINING
SCREW

ACTUATOR
ELECTRICAL
CONNECTOR

RIGHT
ALUMINUM HEATER ACTUATOR TEMPERATURE
RETAINING DOOR ACTUATOR
CORE TUBES
SCREW (ATC ONLY)

Figure 13 – HVAC Removed for Photographic Purposes Only

16
SERVICE PROCEDURE (Continued) K17

m. Install the new right temperature door actuator into position and install the mounting
screws (Figure 12). Tighten the screws securely.

NOTE: The orientation of the door is not critical. The actuator will be correctly
orientated when the actuator calibration procedure is performed.

n. Connect the right temperature door actuator electrical connector (Figure 12).

o. Place the HVAC assembly back into position and install the two retaining nuts and one
retaining bolt.

p. If equipped, install the three floor ducts.

q. Working from the engine compartment, install the nut onto the dash panel stud located
closest to the engine. Then tighten both dash panel stud nuts to 60 in. lbs. (7 N·m).

r. Install the heater hose plastic retainer onto the dash panel stud located closest to the
engine (Figure 11).

s. Place the PCM back into position on the dash panel bracket (Figure 11). Tighten the
retaining screws securely.

t. Install the engine air cleaner assembly (Figure 10).

7. Install the instrument panel using the following procedure:

a. With the help of an assistant, place the instrument panel into position on the cowl panel.

b. Route the ORC wiring under the carpet and connect the ORC module left yellow
electrical connection (Figure 8). Then place the carpet back into position.

c. Snap the black plastic ORC module cover into position.

d. Install the two bolts that secures the instrument panel to the center of the floor panel.

e. Install the instrument panel fence bolts and fence bolt covers.

f. Install the three right side instrument panel retaining bolts and install the right instrument
panel side cover.

g. Connect the antenna coaxial cable to the radio coaxial cable connector.

h. Connect the three wiring harness connectors located behind the right kick panel.

i. Install the right kick panel.

17
 SERVICE PROCEDURE (Continued) K17
j. Connect the right “A” pillar headliner wiring harness connector and then install the right
“A” pillar trim panel (grab handle).

k. Install the center stack lower trim panel.

l. Install the two brake sled-to-instrument panel bolts.

m. If equipped, install the floor console.

n. Install the three bolts that secures the left side of the instrument panel to the dash
panel. Then install the left instrument panel side cover.

o. Connect the two left side “A” pillar electrical connectors and then install the left “A” pillar
trim panel (grab handle).
p. Place the steering column into position and install the four steering column
retaining bolts.

q. Connect the instrument panel wiring harness connectors, located above the brake
pedal, to the bulkhead wiring harness connector.

r. Connect the electrical connectors to the steering column.

s. Install the steering column knee bolster panel.

t. Connect the park brake release handle link at the park brake pedal assembly.

u. Install the left kick panel.

8. Connect the negative battery cable.

9. Install the front seat assemblies into the vehicle.

10. If no other actuators require replacement, continue with Section G. Actuator Calibration.

If the actuator test determined there are additional actuator(s) that require replacement,
continue with the appropriate Section in this document to replace the actuator(s) that have
active DTC’s.

18
 SERVICE PROCEDURE (Continued) K17
F. Replace Foot Actuator (ATC or MTC)

1. Disconnect the negative battery cable.

2. Remove the center bezel using the following procedure:

a. Remove the center bezel tray liner (Figure 2).

b. Remove the power outlet trim bezel.

c. Remove the three center bezel mounting screws.

d. Unsnap the center bezel from the instrument panel, disconnect the electrical connectors
and remove the center bezel.

3. Remove the cup holder using the following procedure:

a. Remove the lower cup holder trim panel.

b. Remove the six cup holder mounting screws.

c. Remove the cup holder assembly and side panels.

4. Disconnect the foot actuator electrical connector (Figure 3).

5. Remove and discard the original foot actuator (Figure 3).

6. Install the new foot actuator into position on the heater housing.

7. Install the foot actuator electrical connection (Figure 3)

8. Install the foot actuator mounting screws. Tighten the screws to 9 in. lbs. (1 N·m).

9. Install the cup holder using the following procedure to:

a. Place the cup holder assembly and side panels into position.

b. Install the six cup holder mounting screws. Tighten the screws securely.

c. Install the lower cup holder trim panel.

10. Connect the electrical connectors to the center bezel.

19
 SERVICE PROCEDURE (Continued) K17
11. Snap the center bezel into position.

12. Install the three center bezel mounting screws.

13. Install the power outlet trim bezel.

14. Install the center bezel tray liner.

15. If no other actuators require replacement, continue with Section G. Actuator Calibration.

If the actuator test determined there are additional actuator(s) that require replacement,
continue with the appropriate Section in this document to replace the actuator(s) that have
active DTC’s.

G. Actuator Calibration

NOTE: This procedure should only be performed if one or more actuators, other
than the face/defrost actuator on MTC systems, have been replaced.

1. Connect the wiTECH pod to the vehicle data link connector located under the steering
column.

2. Place the ignition in the “RUN” position.

3. Set the HVAC mode knob in Face (or Bi-level) and blower knob at “Low” setting.

4. Open the wiTECH desktop application.

5. Starting at the “Vehicle View” screen, select “HVAC”.

6. Select the “System Test” tab at the top of the screen.

7. Select “Actuator Calibration Test” from list.

8. Follow the screen prompts to complete the calibration.

20
PARTS INFORMATION K17

Part Number Description

CBA1K171AA Actuator, Mode Door (standard torque)

CBJ1K172AA Actuator, Mode Door (low torque)

NOTE: The low torque mode door actuator is only used to control the face/defrost outlet mode
door on Manual Temperature Control (MTC) equipped vehicles. All other mode door actuators
on the MTC system use standard torque actuators.
All mode door actuators (including the face/defrost outlet actuator) on Automatic Temperature
Control (ATC) equipped vehicles use standard torque actuators.

Each dealer to whom vehicles in the recall were assigned will receive enough actuators to service
about 20% of those vehicles.

SPECIAL TOOLS
The following special tools are required to perform this repair:

 NPN wiTECH VCI Pod Kit

 NPN Laptop Computer

 NPN wiTECH Software

 NPN TechCONNECT PC

21
REIMBURSEMENT K17

When the campaign service is completed, submit your claim using DealerCONNECT. The recall
number can be identified from the Customer’s Service Authorization Card or from DealerCONNECT.

Use the following Labour Operation Number/s and Time Allowance for reimbursement and add the cost
of the campaign part/s to your claim.

Labour Operation Time

Number Allowance

Reprogram HVAC Control Head and

function test actuators (ATC Only) 24-K1-71-82 0.2 hours

Reprogram HVAC Control Head, replace

face/defrost actuator, function test remaining
actuators and calibrate actuators (MTC Only) 24-K1-71-83 0.5 hours

Related Operation
Reprogram Control Head
bootloader software (MTC) 24-K1-71-50 0.2 hours

Replace foot actuator (MTC) 24-K1-71-51 0.1 hours

Replace foot actuator and/or

face/defrost actuator (ATC) 24-K1-71-52 0.4 hours

Replace left temperature

actuator (ATC or MTC) 24-K1-71-53 0.2 hours

Replace recirculation door

actuator (ATC or MTC) 24-K1-71-54 1.5 hours

Replace right temperature

actuator (ATC only) 24-K1-71-55 1.7 hours

Replace right temperature

actuator and recirculation door
actuator (ATC Only) 24-K1-71-56 1.8 hours

Equipped with center console 24-K1-71-57 0.2 hours

22
Please follow the above reimbursement procedure. Failure to do so will result in a delay in processing
your claim.

If you have any questions or need assistance in completing this action, please contact your Service and
Parts District Manager (SPDM) or Business Centre.

Yours very truly,

Chrysler Canada Inc.

J.D. Kiritsis
National Service and Parts Manager
Attach.

23
 Chrysler Canada Inc.

September 29, 2010 K17

CUSTOMER SATISFACTION NOTIFICATION K17

REPROGRAM HVAC CONTROL HEAD AND INSPECT/REPLACE ACTUATORS

De Dear Chrysler Canada Vehicle Owner:

At Chrysler Group LLC, you can be assured that we are changing the way we look at quality. To prove our
commitment to quality, the company is investing in and prioritizing improvements for every vehicle that we build.
As part of that commitment, we are also targeting existing vehicles on the road today and contacting our
customers to provide these quality improvements, at no charge, that will help to improve your ownership
satisfaction.
We are recommending the following improvements be performed on some 2009 and 2010 model year Ram
trucks.
Recommended The Heating, Ventilation, and Air Conditioning (HVAC) actuator gears may break
Service… and result in the inability to fully control the HVAC functions.
What your dealer Chrysler will repair your vehicle free of charge To do this, your dealer will update
will do… the HVAC control head software and test all of the HVAC mode door actuators. The
software update will take about 1/2 hour to complete. If there are mode door actuators
that need replacing, up to 4 additional hours may be required, and you will not be
charged for this service. However, additional time may be necessary depending on
how dealer appointments are scheduled and processed.

What you must do… Simply contact your selling dealer right away to schedule a service appointment,
and at the same time provide your dealer with the vehicle VIN number (shown on the
enclosed Service Authorization Card). Ask the dealer to hold the part for your vehicle
or to order it before your appointment. On the day of your appointment, take the
enclosed Service Authorization Card with you and give it to your dealer.

If you need help... If you are unable to return to your selling dealer, any authorized Chrysler Canada
dealer can perform this service.

Should you experience any difficulty in obtaining this recall service, please contact
Chrysler Canada Customer Service at 1-800-465-2001 (English) or 1-800-387-9983
(French). We will take the necessary steps to ensure prompt servicing of your vehicle.

If your name and address as shown on the enclosed Service Authorization Card is incorrect in any way or if you
no longer own this vehicle, please detach the mail-in portion of the card, fill in the correct or new information,
sign and mail it. Postage will be paid by Chrysler Canada Inc. Your input is needed to update our records.

We regret any inconvenience this action may cause you. However, we believe that this special service will help
ensure your continuing satisfaction with our products.

Thank you for your attention to this important matter.

Yours very truly,

Chrysler Canada Inc.

National Service and Parts Manager