L110 User's Guide

Contents
L110 User's Guide ....................................................................................................................................... 7
Product Basics ............................................................................................................................................ 8
Printer Parts Locations ......................................................................................................................... 8
Control Panel Buttons and Lights .................................................................................................... 8
Printer Parts - Top ........................................................................................................................... 9
Printer Parts - Inside ...................................................................................................................... 10
Printer Parts - Back........................................................................................................................ 11
The Power Off Timer .......................................................................................................................... 11
Changing the Power Off Timer Setting - Windows......................................................................... 11
Changing the Power Off Timer Setting - Mac OS X ....................................................................... 12
Loading Paper ........................................................................................................................................... 14
Loading Paper for Documents ........................................................................................................... 14
Loading Paper for Photos .................................................................................................................. 16
Loading Envelopes ............................................................................................................................ 19
Paper Loading Capacity ..................................................................................................................... 20
Available EPSON Papers................................................................................................................... 21
Paper or Media Type Settings ............................................................................................................ 22
Printing From a Computer ........................................................................................................................ 23
Printing with Windows ........................................................................................................................ 23
Selecting Basic Print Settings - Windows ...................................................................................... 23
Print Quality Options - Windows ............................................................................................... 26
Multi-Page Printing Options - Windows..................................................................................... 26
Selecting Double-sided Printing Settings - Windows ..................................................................... 26
Double-sided Printing Options - Windows................................................................................. 28
Selecting Additional Layout and Print Options - Windows ............................................................. 28
Custom Color Correction Options - Windows............................................................................ 30
Image Options and Additional Settings - Windows.................................................................... 31
Selecting a Printing Preset - Windows........................................................................................... 32
Printing Your Document or Photo - Windows................................................................................. 33
Checking Print Status - Windows .............................................................................................. 34

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 Selecting Default Print Settings - Windows.................................................................................... 34
Changing the Language of the Printer Software Screens ......................................................... 35
Changing Automatic Update Options ............................................................................................ 36
Printing with Mac OS X....................................................................................................................... 37
Selecting Basic Print Settings - Mac OS X .................................................................................... 38
Print Quality Options - Mac OS X .............................................................................................. 41
Print Options - Mac OS X ......................................................................................................... 41
Selecting Page Setup Settings - Mac OS X ................................................................................... 42
Selecting Print Layout Options - Mac OS X ................................................................................... 42
Sizing Printed Images - Mac OS X................................................................................................. 43
Managing Color - Mac OS X .......................................................................................................... 44
Color Matching and Color Options - Mac OS X ......................................................................... 45
Printing Your Document or Photo - Mac OS X ............................................................................... 46
Checking Print Status - Mac OS X ............................................................................................ 47
Selecting Printing Preferences - Mac OS X ................................................................................... 47
Printing Preferences - Mac OS X .............................................................................................. 48
Cancelling Printing Using a Product Button........................................................................................ 49
Refilling Ink ................................................................................................................................................ 50
Ink Safety Precautions ....................................................................................................................... 50
Check Ink Levels ................................................................................................................................ 51
Checking Ink Status Lights ............................................................................................................ 52
Disabling Special Offers with Windows ......................................................................................... 52
Purchase EPSON Ink......................................................................................................................... 54
Ink Bottle Part Numbers................................................................................................................. 54
Refilling the Ink Tanks ........................................................................................................................ 55
Adjusting Print Quality.............................................................................................................................. 60
Print Head Maintenance..................................................................................................................... 60
Print Head Nozzle Check............................................................................................................... 60
Checking the Nozzles Using the Product Buttons ..................................................................... 61
Checking the Nozzles Using a Computer Utility ........................................................................ 62
Print Head Cleaning ...................................................................................................................... 66
Cleaning the Print Head Using the Product Buttons.................................................................. 66
Cleaning the Print Head Using a Computer Utility..................................................................... 66

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 Ink Tube Flushing .......................................................................................................................... 70
Flushing the Ink Tubes Using a Computer Utility ...................................................................... 70
Print Head Alignment ......................................................................................................................... 72
Aligning the Print Head Using a Computer Utility........................................................................... 73
Cleaning the Paper Path .................................................................................................................... 75
Checking the Number of Sheets......................................................................................................... 76
Checking the Sheet Counter - Windows ........................................................................................ 76
Checking the Sheet Counter - Mac OS X ...................................................................................... 77
Cleaning and Transporting the Product .................................................................................................. 79
Cleaning the Product.......................................................................................................................... 79
Transporting Your Product ................................................................................................................. 79
Solving Problems ...................................................................................................................................... 84
Checking for Software Updates.......................................................................................................... 84
Product Light Status ........................................................................................................................... 84
Running a Product Check .................................................................................................................. 86
Solving Setup Problems ..................................................................................................................... 87
Noise After Filling the Ink ............................................................................................................... 87
Software Installation Problems ...................................................................................................... 88
Solving Paper Problems..................................................................................................................... 88
Paper Feeding Problems............................................................................................................... 88
Paper Jam Problems ..................................................................................................................... 89
Paper Ejection Problems ............................................................................................................... 90
Solving Problems Printing from a Computer....................................................................................... 91
Nothing Prints ................................................................................................................................ 91
Product Icon Does Not Appear in Windows Taskbar ..................................................................... 92
Printing is Slow .............................................................................................................................. 92
Solving Page Layout and Content Problems ...................................................................................... 93
Inverted Image............................................................................................................................... 94
Too Many Copies Print .................................................................................................................. 94
Blank Pages Print .......................................................................................................................... 94
Incorrect Margins on Printout......................................................................................................... 95
Incorrect Characters Print.............................................................................................................. 95
Incorrect Image Size or Position .................................................................................................... 96

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 Slanted Printout ............................................................................................................................. 96
Solving Print Quality Problems ........................................................................................................... 97
White or Dark Lines in Printout ...................................................................................................... 97
Blurry or Smeared Printout ............................................................................................................ 98
Faint Printout or Printout Has Gaps ............................................................................................... 99
Grainy Printout............................................................................................................................. 100
Incorrect Colors ........................................................................................................................... 100
When to Uninstall Your Product Software ........................................................................................ 101
Uninstalling Printing Software - Windows .................................................................................... 101
Uninstalling Product Software - Mac OS X .................................................................................. 102
Where to Get Help............................................................................................................................ 103
Technical Specifications ........................................................................................................................ 105
Windows System Requirements ...................................................................................................... 105
Mac System Requirements .............................................................................................................. 105
Printing Specifications ...................................................................................................................... 106
Paper Specifications ........................................................................................................................ 106
Printable Area Specifications ........................................................................................................... 108
Ink Specifications ............................................................................................................................. 109
Dimension Specifications ................................................................................................................. 110
Electrical Specifications ................................................................................................................... 110
Environmental Specifications ........................................................................................................... 111
Interface Specifications .................................................................................................................... 111
Notices ..................................................................................................................................................... 112
Trademarks ...................................................................................................................................... 112
Copyright Notice............................................................................................................................... 112
A Note Concerning Responsible Use of Copyrighted Materials................................................... 113
Default Delay Times for Power Management for EPSON Products............................................. 113
Copyright Attribution .................................................................................................................... 113

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L110 User's Guide
Welcome to the L110 User's Guide.

7
Product Basics
See these sections to learn about the basic features of your product.
Printer Parts Locations
The Power Off Timer

Printer Parts Locations

See these sections to identify the parts on your printer.
Control Panel Buttons and Lights
Printer Parts - Top
Printer Parts - Inside
Printer Parts - Back
Parent topic: Product Basics

Control Panel Buttons and Lights

1 The power button and power light

2 The stop button, paper light, and ink light

Parent topic: Printer Parts Locations

8
Printer Parts - Top

1 Sheet feeder
2 Paper support
3 Ink tank unit
4 Output tray
5 Paper stopper
6 Control panel
7 Edge guide

Parent topic: Printer Parts Locations

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Printer Parts - Inside

1 Printer cover
2 Ink tubes
3 Ink tanks
4 Transportation lock
5 Print head in home position

Parent topic: Printer Parts Locations

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Printer Parts - Back

1 AC inlet
2 USB port

Parent topic: Printer Parts Locations

The Power Off Timer

The product turns off automatically if it is not used for a period of time after it enters sleep mode. You can
adjust the time period before power off, but increasing the time reduces the product's energy efficiency.
Changing the Power Off Timer Setting - Windows
Changing the Power Off Timer Setting - Mac OS X
Parent topic: Product Basics

Changing the Power Off Timer Setting - Windows

You can use the printer software to change the time period before the printer turns off automatically.
1. Right-click the product icon in the Windows taskbar and select Printer Settings.
2. Click the Maintenance tab and select Printer and Option Information.
You see this window:

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 3. In the drop-down menu, select the length of time after which you want the product to automatically
turn off when it is not in use.
4. Click Send.
5. When you see the time you selected listed as the Current Printer Setting, click OK.
Parent topic: The Power Off Timer

Changing the Power Off Timer Setting - Mac OS X

You can use the printer software to change the time period before the printer turns off automatically.
1. Do one of the following:
• Mac OS X 10.6/10.7/10.8: In the Apple menu or the Dock, select System Preferences. Select
Print & Fax or Print & Scan, select your product, and select Options & Supplies. Select Utility
and select Open Printer Utility.
• Mac OS X 10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax,
select your product, and select Open Print Queue. Select Utility.
2. Select Printer Settings.
You see this window:

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3. Select the length of time after which you want the product to automatically turn off when it is not in
use as the Power Off Timer setting.
4. Click Apply.
5. Close the Printer Settings window.
Parent topic: The Power Off Timer

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Loading Paper
Before you print, load paper for the type of printing you will do.
Loading Paper for Documents
Loading Paper for Photos
Loading Envelopes
Paper Loading Capacity
Available EPSON Papers
Paper or Media Type Settings

Loading Paper for Documents

You can print documents on a variety of paper types and sizes.
1. Pull up the paper support and its extension.
2. Pull out the output tray and open the paper stopper.

Note: If you print on legal-size or longer paper, leave the paper stopper closed.

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3. Slide the edge guide left.

4. Insert paper, glossy or printable side up and short edge first, against the right side. If you are
inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even the edges.

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 5. Slide the edge guide against the paper, but not too tightly.

6. Flip the feeder guard back.

Always follow these paper loading guidelines:
• Load only the recommended number of sheets.
• Load paper short edge first, no matter which way your document faces.
• Load letterhead or pre-printed paper top edge first.
• Do not load paper above the arrow mark inside the edge guide.
• Check the paper package for any additional loading instructions.
Parent topic: Loading Paper
Related references
Paper Loading Capacity

Loading Paper for Photos

You can print photos on a variety of paper types and sizes.
1. Pull up the paper support and its extension.

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2. Pull out the output tray and open the paper stopper.

3. Slide the edge guide left.

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4. Insert paper, glossy or printable side up and short edge first, against the right side. If you are
inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even the edges.

5. Slide the edge guide against the paper, but not too tightly.

6. Flip the feeder guard back.

Always follow these paper loading guidelines:
• Load only the recommended number of sheets.
• Load paper short edge first, no matter which way your photo faces.
• Do not load paper above the arrow mark inside the edge guide.
• Check the paper package for any additional loading instructions.

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 Parent topic: Loading Paper
Related references
Paper Loading Capacity

Loading Envelopes
You can print on plain paper envelopes in this size: No. 10 (4.1 × 9.5 inches [105 × 241 mm]).
1. Pull up the paper support and its extension.
2. Pull out the output tray and open the paper stopper.

3. Slide the edge guide left.

4. Load up to 5 envelopes against the right side. Load them printable side up and flap edge left.

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 5. Slide the edge guide against the envelopes, but not too tightly.

6. Flip the feeder guard back.

Always follow these envelope loading guidelines:
• If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one
envelope at a time.
• Do not load envelopes above the arrow mark inside the edge guide.
• Do not load envelopes that are curled, folded, or too thin.
Parent topic: Loading Paper
Related references
Paper Specifications

Paper Loading Capacity

Paper type Load up to this many sheets
Plain paper - Letter (8.5 × 11 inches [216 × 279 mm]) or A4 Approx. 50 sheets*
(8.3 × 11.7 inches [210 × 297 mm]) **
EPSON Bright White Paper ** 40 sheets
EPSON Presentation Paper Matte
EPSON Premium Presentation Paper Matte 20 sheets
EPSON Premium Photo Paper Glossy 10 sheets

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 Paper type Load up to this many sheets
Plain paper - Legal (8.5 × 14 inches [216 × 357 mm]) 1 sheet
User defined paper size of any type
Envelopes 5

* Based on paper weight of 17 lb (64 g/m2) to 24 lb (90 g/m2). Do not load paper above the arrow mark
inside the edge guide.
** For two-sided printing, load up to 15 sheets.
Parent topic: Loading Paper

Available EPSON Papers

You can purchase genuine EPSON ink and paper from an EPSON authorized reseller. To find the
nearest reseller, visit global.latin.epson.com or call your nearest Epson sales office (website available in
Spanish and Portuguese only).

Paper Type Size Part number Sheet count

EPSON Bright White Paper Letter (8.5 × 11 inches S041586 500
[216 × 279 mm])
EPSON Premium Photo Paper Glossy 4 × 6 inches S041808 40
(102 × 152 mm)
S041727 100
5 × 7 inches S041464 20
(127 × 178 mm)
8 × 10 inches S041465 20
(203 × 254 mm)
Letter (8.5 × 11 inches S042183 25
[216 × 279 mm])
S041667 50
EPSON Presentation Paper Matte Letter (8.5 × 11 inches S041062 100
[216 × 279 mm])
Legal (8.5 × 14 inches S041067 100
[216 × 357 mm])

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 Paper Type Size Part number Sheet count
EPSON Premium Presentation Paper 8 × 10 inches S041467 50
Matte (203 × 254 mm)
Letter (8.5 × 11 inches S041257 50
[216 × 279 mm])
S042180 100

Note: Paper/media availability varies by country.

Parent topic: Loading Paper

Paper or Media Type Settings

For this paper Select this paper Type or Media Type setting
Plain paper Plain Paper/Bright White Paper
EPSON Bright White Paper
EPSON Presentation Paper Matte
EPSON Premium Photo Paper Glossy Premium Photo Paper Glossy
EPSON Premium Presentation Paper Matte Premium Presentation Paper Matte
Envelopes Envelope

Parent topic: Loading Paper

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Printing From a Computer
Before printing documents or photos from your computer, make sure you have set up your product and
installed its software as described on the Start Here sheet.

Note: If you have an internet connection, it is a good idea to check for updates to your product software
on Epson's support website. If you see a Software Update screen, select Enable automatic checking
and click OK. The update scans your system to see if you have the latest product software. Follow the
on-screen instructions.

Printing with Windows

Printing with Mac OS X
Cancelling Printing Using a Product Button
Related tasks
Checking for Software Updates

Printing with Windows

You can print with your product using any Windows printing program, as described in these sections.
Selecting Basic Print Settings - Windows
Selecting Double-sided Printing Settings - Windows
Selecting Additional Layout and Print Options - Windows
Selecting a Printing Preset - Windows
Printing Your Document or Photo - Windows
Selecting Default Print Settings - Windows
Changing Automatic Update Options
Parent topic: Printing From a Computer

Selecting Basic Print Settings - Windows

Select the basic settings for the document or photo you want to print.
1. Open a photo or document for printing.

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2. Select the print command in your application.

Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.

3. If necessary, select your product name as the printer you want to use.

Note: You may also need to select Properties or Preferences to view your print settings.

You see the Main tab of your printer settings window:

4. Select the size of the paper you loaded as the Document Size setting.

Note: You can also select the User-Defined setting to create a custom paper size.

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5. Select the orientation of your document.

Note: If you are printing an envelope, select Landscape.

6. Select the type of paper you loaded as the Paper Type setting.

Note: The setting may not exactly the name of your paper. Check the paper type settings list for
details.

7. Select the Quality setting that matches the print quality you want to use.
8. Select a Color option:
• To print a color document or photo, select the Color setting.
• To print text and graphics in black or shades of gray, select the Black/Grayscale setting.
9. To print on both sides of the paper, select the 2-Sided Printing checkbox and select the options you
want.
10. To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select
one of the settings in the Multi-Page menu and select the printing options you want.
11. To print multiple copies and arrange their print order, select the Copies options.
12. To preview your job before printing, select Print Preview.
13. To save your print job as a project that can be modified and combined with other print jobs, select
Job Arranger Lite.
14. To reduce noise during printing when you select Plain Paper/Bright White Paper, select Quiet
Mode.
Print Quality Options - Windows
Multi-Page Printing Options - Windows
Parent topic: Printing with Windows
Related references
Paper or Media Type Settings
Related tasks
Printing Your Document or Photo - Windows

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Print Quality Options - Windows
You can select any of the available Quality options to fine-tune the quality of your print. Some settings
may be unavailable, depending on the paper type and border setting you have chosen.
Draft
For draft printing on plain paper.
Standard
For everyday text and image printing.
High
For photos and graphics with high print quality.
More Settings
Opens a window that lets you choose among levels of speed and quality.
Parent topic: Selecting Basic Print Settings - Windows
Multi-Page Printing Options - Windows
You can select any of the available options in the Multi-Page menu to set up your multi-page print job.
2-Up and 4-Up
Prints 2 or 4 pages on one sheet of paper. Click the Page Order button to select page layout and
border options.
2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster
Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to
select image layout and guideline options.
Parent topic: Selecting Basic Print Settings - Windows

Selecting Double-sided Printing Settings - Windows

You can print on both sides of the paper by selecting the 2-Sided Printing checkbox on the Main tab.

Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen
or if you are accessing the product over a network.

1. Select the 2-Sided Printing checkbox.

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2. Click the Settings button.
You see this window:

3. Select the double-sided printing options you want to use.

4. Click OK to return to the Main tab.
5. Print a test copy of your double-sided document to test the selected settings.
6. Follow any instructions displayed on the screen during printing.

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 Note: The surface of the paper may smear during double-sided printing. Make sure the ink has dried
before reloading the paper.

Double-sided Printing Options - Windows

Parent topic: Printing with Windows
Double-sided Printing Options - Windows
You can select any of the available options on the 2-Sided Printing Settings window to set up your
double-sided print job.
Binding Edge Options
Select a setting that orients double-sided print binding in the desired direction.
Binding Margin Options
Select options that define a wider margin to allow for binding.
Booklet
Select the Booklet checkbox to print double-sided pages as a booklet.
Parent topic: Selecting Double-sided Printing Settings - Windows

Selecting Additional Layout and Print Options - Windows

You can select a variety of additional layout and printing options for your document or photo on the More
Options tab.

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1. To change the size of your printed document or photo, select the Reduce/Enlarge Document
checkbox and select one of these sizing options:
• Select the Fit to Page option to size your image to fit the paper you loaded. Select the size of the
your document or photo as the Document Size setting, and the size of your paper as the Output
Paper setting.
• Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage.
Select the percentage in the % menu.
2. Select one of the following Color Correction options:
• Select Automatic to automatically adjust the sharpness, brightness, contrast, and color saturation
for your image.
• Select Custom and click the Advanced button to manually adjust the color correction settings or
turn off color management in your printer software.
• Select Image Options to access additional settings for improving printed images.
3. To add a watermark to your printout, select Watermark settings.

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 4. To add a header or footer to your document, select Header/Footer, then select Settings to
customize the text and location.
5. Select any of the Additional Settings options to customize your print.
Custom Color Correction Options - Windows
Image Options and Additional Settings - Windows
Parent topic: Printing with Windows
Custom Color Correction Options - Windows
You can select any of the available options in the Color Correction window to customize the image colors
for your print job.

Color Controls
Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and
Density, and individual color tones. If you select the Adobe RGB color mode, you can also adjust the
midtone density using the Gamma setting.

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 Fix Photo
Improves the color, contrast, and sharpness of flawed photos.

Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include
faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo
includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to
retain the special color effects.

ICM
Lets you turn off color management in your printer software using the No Color Adjustment option.
You can then manage color using only your application software.
No Color Adjustment
Turns off color management in your printer software so you can manage color using only your
application software.
Parent topic: Selecting Additional Layout and Print Options - Windows
Image Options and Additional Settings - Windows
You can select any of the Image Options and Additional Settings to customize your print. Some options
may be pre-selected or unavailable, depending on other settings you have chosen.

Image Options
Edge Smoothing
Smooths jagged edges in low-resolution images such as screen captures or images from the Web.
Fix Red-Eye
Reduces or removes red-eye in photos.

Additional Settings Options

Rotate 180º
Prints the image rotated 180º from its original orientation.
High Speed
Speeds up printing, but may reduce print quality.
Mirror Image
Flips the printed image left to right.
Parent topic: Selecting Additional Layout and Print Options - Windows

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Selecting a Printing Preset - Windows
For quick access to common groups of print settings, you can select a printing preset on the Main or
More Options tab.

Note: You can create your own preset by clicking the Add/Remove Presets button.

1. Click the Main or More Options tab.

You see the available Printing Presets on the left:

2. Place your cursor over one of the Printing Presets to view its list of settings.
3. Use any of the available options on the screen to control your printing presets.

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 4. To choose an option for printing, select it.
5. Click OK.
Parent topic: Printing with Windows

Printing Your Document or Photo - Windows

Once you have selected your print settings, you are ready to save your settings and print.
1. Click OK to save your settings.
You see your application's Print window, such as this one:

2. Click OK or Print to start printing.

Checking Print Status - Windows
Parent topic: Printing with Windows

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Checking Print Status - Windows
During printing, you can seethe progress of your print job by right-clicking the printer icon in the Windows
taskbar.

You can control printing using the options on the screen.

• To cancel printing, click right-click on any print job and click Cancel.
• To pause printing, click on any print job and click Pause.
• To restart printing, click on any print job marked "On Hold" and click Restart.
Parent topic: Printing Your Document or Photo - Windows

Selecting Default Print Settings - Windows

When you change your print settings in a program, the changes apply only while you are printing in that
program session. If you want to change the print settings you use in all your Windows programs, you can
select new default print settings.
1. Right-click the product icon in the Windows taskbar.
2. Select Printer Settings.
You see the printer settings window:

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 3. Select the print settings you want to use as defaults in all your Windows programs.
4. Click OK.
These settings are now the defaults selected for printing. You can still change them as needed for
printing in any program session.
Changing the Language of the Printer Software Screens
Parent topic: Printing with Windows
Changing the Language of the Printer Software Screens
You can change the language used on the Windows printer software screens.
1. Right-click the product icon in the Windows taskbar.
2. Select Printer Settings.
You see the printer settings window.
3. Click the Maintenance tab.

35
 You see the maintenance options:

4. Select the language you want to use as the Language setting.

5. Click OK to close the printer software window.
The printer software screens appear in the language you selected the next time you access them.
Parent topic: Selecting Default Print Settings - Windows

Changing Automatic Update Options

Your printer software for Windows automatically checks for updates to the product software. You can
change how often the software checks for updates or disable this feature.
1. Right-click the product icon in the Windows taskbar.
2. Select Software Update Settings.
You see this window:

36
 3. Do one of the following:
• To change how often the software checks for updates, select a setting in the Check every menu.
• To disable the automatic update feature, select the Never option.
4. Click OK to exit.

Note: If you choose to disable the automatic update feature, it's a good idea to periodically check for
updates on Epson's support website.

Parent topic: Printing with Windows

Printing with Mac OS X

You can print with your product using any Mac OS X printing program, as described in these sections.
Selecting Basic Print Settings - Mac OS X
Selecting Page Setup Settings - Mac OS X
Selecting Print Layout Options - Mac OS X
Sizing Printed Images - Mac OS X
Managing Color - Mac OS X
Printing Your Document or Photo - Mac OS X
Selecting Printing Preferences - Mac OS X
Parent topic: Printing From a Computer

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Selecting Basic Print Settings - Mac OS X
Select the basic settings for the document or photo you want to print.
1. Open a photo or document for printing.
2. Select the print command in your application.

Note: You may need to select a print icon on your screen, the Print option in the File menu, or
another command. See your application's help utility for details.

3. Select your product as the Printer setting.

4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the
print window.
You see the expanded printer settings window for your product:

38
 Note: The print window may look different, depending on the version of Mac OS X and the
application you are using.

5. Select the Copies and Pages settings as necessary.

Note: If you do not see these settings in the print window, check for them in your application before
printing.

6. Select the page setup options: Paper Size and Orientation.

Note: If you do not see these settings in the print window, check for them in your application before
printing. They may be accessible by selecting Page Setup from the File menu.

39
7. Select any application-specific settings that appear on the screen, such as those shown in the image
above for the Preview application.
8. Select Print Settings from the pop-up menu.

You see these settings:

9. Select the type of paper you loaded as the Media Type setting.

Note: The setting may not exactly match the name of your paper. Check the paper type settings list
for details.

10. Select the Print Quality setting you want to use.

40
 11. Select any of the available print options.
Print Quality Options - Mac OS X
Print Options - Mac OS X
Parent topic: Printing with Mac OS X
Related references
Paper or Media Type Settings
Related tasks
Selecting Page Setup Settings - Mac OS X
Print Quality Options - Mac OS X
You can select any of the available Print Quality options to fine-tune the quality of your print. Some
settings may be unavailable, depending on the paper type and border setting you have chosen.
Fast Economy
For the fastest printing with draft quality.
Economy
For fast printing with reduced quality.
Normal
For everyday text and image printing.
Fine
For text and graphics with good quality and print speed.
Quality
For photos and graphics with good quality and print speed.
High Quality
For photos and graphics with high print quality.
Best Quality
For the best print quality, but the slowest print speed.
Parent topic: Selecting Basic Print Settings - Mac OS X
Print Options - Mac OS X
You can select any of the print options to customize your print. Some options may be unavailable,
depending on other settings you have chosen.
Grayscale
Prints text and graphics in black or shades of gray.

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 Mirror Image
Lets you flip the printed image horizontally.
Parent topic: Selecting Basic Print Settings - Mac OS X

Selecting Page Setup Settings - Mac OS X

Depending on your application, you may be able to select the paper size and orientation settings from
the print window.

Note: If you do not see these settings in the print window, check for them in your application before
printing. They may be accessible by selecting Page Setup from the File menu.

1. Select the size of the paper you loaded as the Paper Size setting. You can also select a custom
setting to create a custom paper size.
2. Select the orientation of your document or photo as shown in the print window.

Note: If you are printing an envelope, select the icon.

Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the
pop-up menu and selecting a scaling option.

Parent topic: Printing with Mac OS X

Selecting Print Layout Options - Mac OS X

You can select a variety of layout options for your document or photo by selecting Layout from the pop-
up menu on the print window.

42
 • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet
pop-up menu. To arrange the print order of the pages, select a Layout Direction setting.
• To print borders around each page on the sheet, select a line setting from the Border pop-up menu.
• To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings.
Parent topic: Printing with Mac OS X

Sizing Printed Images - Mac OS X

You can adjust the size of the image as you print it by selecting Paper Handling from the pop-up menu
on the Print window.

43
 • To print only selected pages in a multi-page document, select an option from the Pages to Print pop-
up menu.
• To adjust the order in which pages are printed, select an option from the Page Order pop-up menu.
• To scale the image to fit on a specific paper size, select the Scale to fit paper size checkbox and
select a paper size from the Destination Paper Size pop-up menu.
Parent topic: Printing with Mac OS X

Managing Color - Mac OS X

You can adjust the Color Matching and Color Options settings to fine-tune the colors in your printout, or
turn off color management in your printer software.
1. Select Color Matching from the pop-up menu in the print window.

2. Select one of the available options.

44
 3. Select Color Options from the pop-up menu in the print window.

Note: The available settings on the Color Options menu depend on the option you selected on the
Color Matching menu.

4. Select one of the available options.

Color Matching and Color Options - Mac OS X
Parent topic: Printing with Mac OS X
Color Matching and Color Options - Mac OS X
You can select from these settings on the Color Matching and Color Options menus.

Color Matching Settings

EPSON Color Controls
Lets you manage color using controls in your printer software, or turn off color management.
ColorSync
Prints using standard color profiles for your product and paper to help match image colors. You can
customize the conversion method and filter settings on the ColorSync pop-up menu in the print
window.

45
 Color Options Settings
Manual Settings
Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select
settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color
Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove red-
eye in photos. If you select the Adobe RGB color mode, you can also adjust the midtone density
using the Gamma setting.
Fix Photo
Improves the color, contrast, and sharpness of flawed photos. Click the arrow next to Advanced
Settings and select the Fix Red-Eye setting to reduce or remove red-eye in photos.

Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include
faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo
includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to
retain the special color effects.

Off (No Color Adjustment)

Turns off color management in your printer software so you can manage color using only your
application software.
Parent topic: Managing Color - Mac OS X

Printing Your Document or Photo - Mac OS X

Once you have selected your print settings, you are ready to print.
Click Print at the bottom of the print window.

46
 Checking Print Status - Mac OS X
Parent topic: Printing with Mac OS X
Checking Print Status - Mac OS X
During printing, you can view the progress of your print job and control printing.
1. Click the printer icon when it appears in the Dock.
You see the print status window:

2. Select the following options as necessary:

• To cancel printing, click the print job and click Delete.
• To pause a print job, click the print job and click Hold. To resume a print job, click the print job
marked "Hold" and click Resume.
• To pause printing for all queued print jobs, click Pause Printer.
Parent topic: Printing Your Document or Photo - Mac OS X

Selecting Printing Preferences - Mac OS X

You can select printing preferences that apply to all the print jobs you send to your product.
1. In the Apple menu or the Dock, select System Preferences.

47
 2. Select Print & Fax or Print & Scan, select your product, and select Options & Supplies.
3. Select Driver.
You see this screen:

4. Select any of the available printing preferences.

5. Click OK.
Printing Preferences - Mac OS X
Parent topic: Printing with Mac OS X
Printing Preferences - Mac OS X
You can select from these settings on the Driver tab.
Skip Blank Page
Ensures that your product does not print pages that contain no text or images.
Quiet Mode
Lessens noise during printing when you select Plain Paper/Bright White Paper as the paper Type or
Media Type setting.
High Speed Printing
Speeds up printing, but may reduce print quality.

48
 Warning Notifications
Lets you choose whether or not to receive warning notifications from the printer software when ink is
low.
Parent topic: Selecting Printing Preferences - Mac OS X

Cancelling Printing Using a Product Button

If you need to cancel printing, press the stop button on your product.
Parent topic: Printing From a Computer

49
Refilling Ink
When ink in an ink tank is low, you need to refill it.
Before checking the ink levels or refilling the ink tank as described here, be sure to read the ink safety
precautions.

Caution: If the ink level is below the lower line on the ink tank, fill it to the upper line on the ink tank.
Continued use of the product when the ink level is below the lower line on the tank could damage the
product.

Ink Safety Precautions

Check Ink Levels
Purchase EPSON Ink
Refilling the Ink Tanks

Ink Safety Precautions

Ink Handling Precautions
Observe the following when handling the ink:
• Keep ink bottles and the ink tank unit out of the reach of children. Do not allow children to drink from or
handle the ink bottles and bottle caps.
• Do not tilt or shake an ink bottle after removing its seal; otherwise, ink may leak.

Ink Refilling Precautions

• Use ink bottles with the correct part number for this product.
• The use of non-genuine ink may cause damage that is not covered by Epson’s warranty, and under
certain circumstances, may cause erratic product behavior.
• This product requires careful handling of ink. Ink may splatter when the ink tanks are filled or refilled
with ink. If ink gets on your clothes or belongings, it may not come off.
• Do not open the ink bottle package until you are ready to fill an ink tank. Ink bottles are vacuum
packed to maintain reliability. If you leave an ink bottle unpacked for a long time before using it, print
quality may be affected.
• If the ink level is below the lower line on the ink tank, refill the ink soon. Continued use of the product
when the ink level is below the lower line on the ink tank could damage the product.

50
 • Epson recommends filling all ink tanks to the upper line when the product is not operating to reset the
ink levels. If the ink tanks are filled as specified above, this product will provide an alert and stop
operating at the estimated time so that the ink levels do not fall below the lower line on the ink tanks.
• After bringing an ink bottle inside from a cold storage site, allow it to warm up at room temperature for
at least three hours before using it.
• Store ink bottles in a cool, dark place.
• Store the ink bottles in the same environment as the product. When storing or transporting an ink
bottle after removing its seal, do not tilt the bottle and do not subject it to impacts or temperature
changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to
keep the ink bottle upright when tightening the cap, and take measures to prevent ink from leaking
when you transport the bottle.

Ink Bottle and Ink Tank Information

• To maintain optimum print head performance, some ink is consumed from all ink tanks during printing
and when performing maintenance operations, such as cleaning the print head.
• The ink bottles may contain recycled materials, but this does not affect product function or
performance.
• When printing in monochrome or grayscale, color ink may be used, instead of black ink, depending on
the paper type or print quality settings. This is because a mixture of color inks is used to create black.
Parent topic: Refilling Ink

Check Ink Levels

To confirm the actual ink remaining, visually check the ink levels in the product’s ink tanks. Make sure
the ink levels are above the lower lines on the ink tanks.
Your product’s ink light will also indicate when an ink tank is low or needs to be refilled.

Caution: If the ink level is below the lower line on the ink tank, fill it to the upper line on the ink tank.
Continued use of the product when the ink level is below the lower line on the tank could damage the
product.

51
 Checking Ink Status Lights
Disabling Special Offers with Windows
Parent topic: Refilling Ink
Related references
Ink Safety Precautions

Checking Ink Status Lights

You can check the status of the ink levels by checking the lights on your product and by visually
checking the ink levels in the product's ink tanks.
• If ink is low but the ink level is above the lower line on the ink tank, the ink light may flash. You can
continue printing until the ink tank needs to be refilled.
• If the ink light is on, the ink is below the lower line on the ink tank and the printer may stop printing.
You should refill the ink tank before you continue printing.

Caution: If the ink level is below the lower line on the ink tank, fill it to the upper line on the ink tank.
Continued use of the product when the ink level is below the lower line on the tank could damage the
product.

Parent topic: Check Ink Levels

Related tasks
Refilling the Ink Tanks

Disabling Special Offers with Windows

You can disable special offers messages from Epson using a utility on your Windows computer.

52
Note: You may see the EPSON Special Offers screen every time you print (if your computer is
connected to the Internet). Select Do not display this message again and click Decline to disable
online offers. Promotional offers are not valid in Latin America.

1. Right-click the product icon in the Windows taskbar and select Monitoring Preferences.
You see this window:

53
 2. To disable promotional offers, deselect the Display Epson Offers checkbox. (Promotional offers not
available in Latin America.)
Parent topic: Check Ink Levels

Purchase EPSON Ink

You can purchase genuine EPSON ink and paper from an EPSON authorized reseller. To find the
nearest reseller, visit global.latin.epson.com or call your nearest Epson sales office (website available in
Spanish and Portuguese only).

Note: This product was originally designed to work with genuine EPSON inks. Your product may not
function properly if you use other types of ink and may affect Epson's warranty.
The included ink bottles must be used for printer setup and are not for resale. The printer ships with full
ink bottles and part of the ink from the first bottles is used to charge the print head. Yields vary
considerably based on images printed, print settings, paper type, frequency of use, and temperature. For
print quality, a small amount of ink remains in the tank after the "refill ink" indicator comes on.
The ink bottles that came with your printer have a lower yield due to the ink charging process. This
process is carried out the first time you turn on the printer and guarantees better performance. Do not
load paper before refilling the ink tanks.

Ink Bottle Part Numbers

Parent topic: Refilling Ink

Ink Bottle Part Numbers

Use these part numbers when you order or purchase new ink bottles, and use the ink by the date printed
on the package:

Ink color Part number

Black T6641
Cyan T6642
Magenta T6643
Yellow T6644

Parent topic: Purchase EPSON Ink

54
Refilling the Ink Tanks
Make sure you have new ink bottles handy and have read the ink safety precautions before you begin.
You can continue to use the product even if one or more ink tanks are not filled all the way. However, to
keep your product operating at its best, fill all the ink tanks up to the top line.

Caution: Wear plastic gloves while refilling the ink tanks to avoid staining your hands.

1. Place a sheet of paper under the ink tank area in case of spills.
2. Turn on your product.
3. Make sure the power light is on, but not flashing.
4. Unhook the ink tank unit from the product and lay it down.

Note: Do not pull on the ink tubes.

55
5. Open the ink tank unit cover, then remove the ink tank’s cap.

Note: Make sure the color of the ink tank matches the ink color you want to refill, and only remove
the cap from that ink tank. Be careful not to spill any ink.

6. Snap off the tip of the bottle cap, but do not dispose of the bottle cap tip so you can use it to seal the
bottle cap later, if necessary. Then remove the cap, remove the seal from the bottle, and replace the
cap on the bottle.

Note: Make sure the color of the ink bottle matches the ink color you want to refill.

Caution: Install the bottle cap tightly; otherwise, ink may leak.

56
7. Refill the ink tank with the correct color ink up to the upper line on the ink tank.

8. If any ink remains in the ink bottle after filling the ink tank, place the bottle cap tip securely on the
bottle cap and store the ink bottle upright for later use.

57
9. Place the rubber cap securely on the ink tank.

10. Repeat the previous steps as necessary for each ink color you need to refill.
11. Close the ink tank unit cover.

58
12. Hook the ink tank unit onto the product.

If the power light is on, press the stop button.

Parent topic: Refilling Ink
Related concepts
Purchase EPSON Ink
Related references
Ink Safety Precautions

59
Adjusting Print Quality
If your print quality declines, you may need to run a utility to clean or align the print head.
If running these utilities does not solve the problem, you may need to flush the ink tubes.
Print Head Maintenance
Print Head Alignment
Cleaning the Paper Path
Checking the Number of Sheets
Related concepts
Ink Tube Flushing

Print Head Maintenance

If your printouts become too light, or you see dark or light bands across them, you may need to clean the
print head nozzles. Cleaning uses ink, so clean the nozzles only if print quality declines.
You can check for clogged nozzles before you clean them so you don’t clean them unnecessarily.

Note: You cannot clean the print head if the ink level has reached the lower line on the ink tank, and may
not be able to clean it when the ink level in any of the tanks is low. You must refill the ink tank first.

Print Head Nozzle Check

Print Head Cleaning
Ink Tube Flushing
Parent topic: Adjusting Print Quality
Related tasks
Refilling the Ink Tanks

Print Head Nozzle Check

You can print a nozzle check pattern to check for clogged nozzles.
Checking the Nozzles Using the Product Buttons
Checking the Nozzles Using a Computer Utility
Parent topic: Print Head Maintenance

60
Checking the Nozzles Using the Product Buttons
You can check the print head nozzles using the buttons on your product.
1. Press the power button to turn the product off.
2. Load a few sheets of plain paper in the product.
3. Hold down the stop button and press the power button to turn the product on.
4. When the product turns on, release both buttons.
The product begins printing a nozzle check pattern.
5. Check the printed pattern to see if there are gaps in the lines.
Print head is clean

Print head needs cleaning

61
 6. If there are no gaps, the print head is clean and you can continue printing.
If there are gaps or the pattern is faint, clean the print head.
Parent topic: Print Head Nozzle Check
Related concepts
Print Head Cleaning
Checking the Nozzles Using a Computer Utility
You can check the print head nozzles using a utility on your Windows or Mac computer.
1. Load a few sheets of plain paper in the product.
2. Do one of the following:
• Windows: Right-click the product icon in the Windows taskbar.
• Mac OS X 10.6/10.7/10.8: In the Apple menu or the Dock, select System Preferences. Select
Print & Fax or Print & Scan, select your product, and select Options & Supplies. Select Utility
and select Open Printer Utility.
• Mac OS X 10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax,
select your product, and select Open Print Queue. Select Utility.
3. Select Nozzle Check.
You see one of these windows:

62
63
4. Click Print.
5. Check the printed pattern to see if there are gaps in the lines.
Print head is clean

64
 Print head needs cleaning

6. If there are no gaps, click Finish.

If there are gaps or the pattern is faint, clean the print head.
Parent topic: Print Head Nozzle Check
Related concepts
Print Head Cleaning

65
Print Head Cleaning
If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the
print head.

Note: You cannot clean the print head if the ink level has reached the lower line on the ink tank, and may
not be able to clean it when the ink level in any of the tanks is low. You must refill the ink tank first.

Cleaning the Print Head Using the Product Buttons

Cleaning the Print Head Using a Computer Utility
Parent topic: Print Head Maintenance
Related tasks
Refilling the Ink Tanks
Cleaning the Print Head Using the Product Buttons
You can clean the print head using the buttons on your product.
1. Make sure no product lights are indicating errors.
2. Load a few sheets of plain paper in the product.
3. Hold down the stop button for 3 seconds to start the cleaning cycle.
The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is
finished.

Caution: Never turn off the product during a cleaning cycle or you may damage it.

4. Run a nozzle check to confirm that the print head is clean.

If you don’t see any improvement after cleaning the print head up to 4 times, turn off the product and wait
at least 6 hours. Then try cleaning the print head again. If quality still does not improve, flush the ink
tubes.
Parent topic: Print Head Cleaning
Related concepts
Print Head Nozzle Check
Ink Tube Flushing
Cleaning the Print Head Using a Computer Utility
You can clean the print head using a utility on your Windows or Mac computer.

66
1. Load a few sheets of plain paper in the product.
2. Do one of the following:
• Windows: Right-click the product icon in the Windows taskbar.
• Mac OS X 10.6/10.7/10.8: In the Apple menu or the Dock, select System Preferences. Select
Print & Fax or Print & Scan, select your product, and select Options & Supplies. Select Utility
and select Open Printer Utility.
• Mac OS X 10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax,
select your product, and select Open Print Queue. Select Utility.
3. Select Head Cleaning.
You see one of these windows:

67
4. Click Start to begin the cleaning cycle.
The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is
finished.

Caution: Never turn off the product during a cleaning cycle or you may damage it.

5. When the power light stops flashing and remains on, you can check to see if the nozzles are
clean; click Print Nozzle Check Pattern and click Print.
6. Check the printed pattern to see if there are gaps in the lines.
Print head is clean

68
 Print head needs cleaning

• If there are no gaps, click Finish.

• If there are gaps or the pattern is faint, click Clean to clean the print head again.
If you don’t see any improvement after cleaning the print head up to 4 times, turn off the product and wait
at least 6 hours. Then try cleaning the print head again. If quality still does not improve, flush the ink
tubes.
Parent topic: Print Head Cleaning

69
 Related concepts
Print Head Nozzle Check
Ink Tube Flushing

Ink Tube Flushing

If you still see white or dark lines or missing colors in your printouts, even after cleaning the print head
several times, you can flush the ink tubes.
Flushing the ink tubes replaces all the ink inside the tubes, so flush the ink only if your cannot improve
print quality by cleaning the print head several times.

Caution: Flushing the ink tubes consumes a lot of ink. Before flushing the ink tubes, make sure there is
enough ink in the ink tanks. If necessary, refill the ink tanks before flushing the ink tubes.
Flushing the ink tubes effects the service life of the ink pads by causing them to reach their capacity
sooner. Contact Epson to purchase replacement ink pads before they reach the end of their service life.
When the ink pads reach the end of their service life, the product stops printing and you must contact
Epson for support.

Flushing the Ink Tubes Using a Computer Utility

Parent topic: Print Head Maintenance
Flushing the Ink Tubes Using a Computer Utility
You can use the Power Ink Flushing utility to flush the ink tubes.
Before you begin, make sure there are no warnings or errors indicated by the product control panel.
1. Make sure the transportation lock on the ink tank unit is set to the unlocked (printing) position: .
2. Do one of the following:
• Windows: Right-click the product icon in the Windows taskbar and select Printer Settings. Then
click the Maintenance tab.
• Mac OS X 10.6/10.7/10.8: In the Apple menu or the Dock, select System Preferences. Select
Print & Fax or Print & Scan, select your product, and select Options & Supplies. Select Utility
and select Open Printer Utility.
• Mac OS X 10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax,
select your product, and select Open Print Queue. Select Utility.
3. Click the Power Ink Flushing button.
You see one of these windows:

70
71
 4. Follow the on-screen instructions to flush the ink tubes.
5. When you finish flushing the ink tubes, run a nozzle check to check the print quality. If necessary,
also clean the print head.
If you don’t see any improvement, turn off the product and wait at least 6 hours. Then check the print
quality again. If quality still does not improve, contact Epson for support.
Parent topic: Ink Tube Flushing
Related concepts
Print Head Nozzle Check
Print Head Cleaning

Print Head Alignment

If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or
light horizontal bands, you may need to align the print head.

Note: Banding may also occur if your print head nozzles need cleaning.

72
 Aligning the Print Head Using a Computer Utility
Parent topic: Adjusting Print Quality
Related concepts
Print Head Cleaning

Aligning the Print Head Using a Computer Utility

You can align the print head using a utility on your Windows computer or Mac.
1. Load a few sheets of plain paper in the product.
2. Do one of the following:
• Windows: Right-click the product icon in the Windows taskbar.
• Mac OS X 10.6/10.7/10.8: In the Apple menu or the Dock, select System Preferences. Select
Print & Fax or Print & Scan, select your product, and select Options & Supplies. Select Utility
and select Open Printer Utility.
• Mac OS X 10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax,
select your product, and select Open Print Queue. Select Utility.
3. Select Print Head Alignment.
4. Click Next, then click Print to print an alignment sheet.

Note: Do not cancel printing while you are printing a head alignment pattern.

You see one of these windows:

73
74
 5. Check the printed pattern and follow the instructions on the screen to choose the number
representing the best printed pattern for each set.
• After choosing each pattern number, click Next.
• If no patterns are aligned in one or more of the sets, choose the closest one in each set and click
Realignment. Then print another alignment sheet and check it.

Note: Click Skip (where available) if you want to skip a particular alignment sheet.

6. When you are done, click Finish.

Parent topic: Print Head Alignment

Cleaning the Paper Path

If you see ink on the back of a printout, you can clean the paper path to remove any excess ink.

75
 1. Load a few sheets of plain paper in the product.
2. Do one of the following:
• Windows: Right-click the product icon in the Windows taskbar and select Printer Settings. Then
click the Maintenance tab.
• Mac OS X 10.6/10.7/10.8: In the Apple menu or the Dock, select System Preferences. Select
Print & Fax or Print & Scan, select your product, and select Options & Supplies. Select Utility
and select Open Printer Utility.
• Mac OS X 10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax,
select your product, and select Open Print Queue. Select Utility.
3. Select Paper Guide Cleaning.
4. Follow the on-screen instructions to feed paper through the paper path.
5. Check the back of the ejected paper to see if it is clean.
6. Repeat as necessary until the paper comes out clean.
Parent topic: Adjusting Print Quality

Checking the Number of Sheets

You can view an option that displays the number of sheets of paper that have fed through the product.
Checking the Sheet Counter - Windows
Checking the Sheet Counter - Mac OS X
Parent topic: Adjusting Print Quality

Checking the Sheet Counter - Windows

You can check the the number of sheets of paper that have fed through the product by checking the
sheet counter.
1. Right-click the product icon in the Windows taskbar.
2. Select Printer Settings.
3. Click the Maintenance tab.
4. Select Printer and Option Information.
You see this window:

76
 5. After checking the number of sheets fed into the printer, click OK to close the window.

Note: The number of sheets is displayed only when EPSON Status Monitor 3 is enabled.

Parent topic: Checking the Number of Sheets

Checking the Sheet Counter - Mac OS X

You can check the the number of sheets of paper that have fed through the product by checking the
sheet counter.
1. Do one of the following:
• Mac OS X 10.6/10.7/10.8: In the Apple menu or the Dock, select System Preferences. Select
Print & Fax or Print & Scan, select your product, and select Options & Supplies. Select Utility
and select Open Printer Utility.
• Mac OS X 10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax,
select your product, and select Open Print Queue. Select Utility.
2. Select Printer and Option Information.
You see this window:

77
3. After checking the number of sheets fed into the printer, click OK to close the window.
Parent topic: Checking the Number of Sheets

78
Cleaning and Transporting the Product
If your product gets dirty or you need to move it some distance, follow the instructions in these sections.
Cleaning the Product
Transporting Your Product

Cleaning the Product

To keep your product working at its best, you should clean it several times a year.
Close the output tray and paper support when you are not using the product to protect it from dust.

Caution: Do not use a hard brush, benzene, alcohol, or paint thinner to clean the product or you may
damage it. Do not place anything on top of the cover or use the cover as a writing surface, or it could get
permanently scratched. Do not use oil or other lubricants inside the product or let water get inside.

1. Turn off the product.

2. Unplug the power cable.
3. Disconnect any connected cables.
4. Remove all the paper.
5. Clean the outer case with a soft, dry cloth. Do not use any liquid or chemical cleansers.
Parent topic: Cleaning and Transporting the Product

Transporting Your Product

If you need to ship your product or transport it some distance, prepare it for transportation as described
here.

Caution: During transportation and storage, follow these guidelines:

• Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak.
• When storing or transporting an ink bottle after removing its seal, do not tilt the bottle and do not
subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle
is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take
measures to prevent ink from leaking when transporting the ink bottles.

1. Turn off the product.

79
2. Open the printer cover and check to see if the print head is in the far right position (the home
position). If not, turn on the product, wait for the print head to move to the far right, then turn the
product off again.
3. Secure the print head to the case with tape.

Caution: Do not place tape on the white flat cable inside the product; otherwise, you may damage
your product.

4. Close the printer cover.

5. Remove all the paper from the product.
6. Unplug the power cable.
7. Disconnect any connected cables.

80
8. Set the transportation lock to the locked (transport) position: .

9. Check to make sure that the ink tank caps are installed securely.

81
10. Place the transportation covers that came with your product over the protruding parts of the ink tank,
and then hook the ink tank unit onto the product.

11. Close the output tray and paper support.

12. Place the product in its original packaging materials, if possible, or use equivalent cushioning around
the product.

Caution:
• Keep the product level during transport. Otherwise, ink may leak.
• Do not put opened ink bottles in the box with product.

82
Before using the product:
• Be sure to remove the tape from the print head.
• Be sure to set the transportation lock to the unlocked (printing) position: .
• Be sure to remove the transportation caps.

Note: Store the transportation caps on the inside wall of the ink tank unit while using the product.

If print quality has declined when you print again, clean and align the print head.
Parent topic: Cleaning and Transporting the Product
Related concepts
Print Head Cleaning
Print Head Alignment

83
Solving Problems
Check these sections for solutions to problems you may have using your product.
Checking for Software Updates
Product Light Status
Running a Product Check
Solving Setup Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
When to Uninstall Your Product Software
Where to Get Help

Checking for Software Updates

Periodically, it's a good idea to check Epson's support website for free updates to your product software.
Visit the driver download site at global.latin.epson.com/Soporte (website available in Spanish and
Portuguese only).
You can also manually update the software by selecting Driver Update here:
• Right-clicking the product icon in the Windows taskbar
• On the Maintenance tab in the printer settings window
• In the EPSON program group under your product name
Parent topic: Solving Problems

Product Light Status

You can often diagnose problems with your product by checking its lights.

84
Lights
1 power
2 paper and ink

Light status Condition/solution

The power light is on The product is turned on.
The power light is flashing The product is busy. Wait for the power light to stop flashing before
turning off the product.
If you just filled the ink, the power light will flash for approximately 20
minutes. Do not cancel this process.
The power light is flashing Paper is jammed in the product. Remove the jammed paper, and press
the stop button to clear the error.
The paper light is flashing
The power light is flashing No paper is loaded or multiple sheets fed at one time. Load paper in the
product, and press the stop button to clear the error.
The paper light is on
The power light is on or Ink level may be low. It is nearly time to reset the ink levels by refilling
flashing the ink. You can continue printing, but you should prepare new ink
bottles. To confirm the actual ink remaining, visually check the ink levels
The ink light is flashing
in the product's ink tanks.
The power light is on or Ink level may have reached the lower line of the ink tank and it is time to
flashing reset the ink levels. To reset the ink levels, refill the ink.
The ink light is on
Caution: Continued use of the product when the ink level is below the
lower line on the ink tank could damage the product.

85
 Light status Condition/solution
The power light is on or The ink pads are near the end of their service life. Contact Epson for
flashing support. (To continue printing, press the button or the button.)
The ink light is flashing
The paper light is flashing
The ink light is on An error has occurred during firmware updating. Connect your product
using a USB cable and try updating the firmware again. If the error
The paper light is on
message continues, contact Epson for support.
The power light is flashing A fatal error has occurred. Turn the product off and then back on again.
If the error continues, check for a paper jam. If the error persists,
The ink light is flashing
contact Epson for support.
The paper light is flashing

Parent topic: Solving Problems

Related references
Paper Jam Problems
Where to Get Help
Related tasks
Refilling the Ink Tanks
Related topics
Loading Paper

Running a Product Check

Running a product check helps you determine if your product is operating properly.
1. Press the power button to turn the product off.
2. Disconnect any interface cables connected to your product.
3. Load plain paper in the product.
4. Hold down the stop button and press the power button to turn the product on.
5. When the product turns on, release both buttons.
The product begins printing a nozzle check pattern.

86
 6. Do the following, depending on the results of the product check:
• If the page prints and the nozzle check pattern is complete, the product is operating properly. Any
operation problem you may have could be caused by your computer, cable, software, or selected
settings. Check the other solutions in this manual or try uninstalling and reinstalling your printer
software.
• If the page prints but the nozzle check pattern has gaps, clean or align the print head.
• If the page does not print, the product may have a problem. Check the other solutions in this
manual. If they do not work, contact Epson.
Parent topic: Solving Problems
Related concepts
Print Head Cleaning
Print Head Alignment
When to Uninstall Your Product Software
Related references
Where to Get Help

Solving Setup Problems

Check these sections if you have problems while setting up your product.
Noise After Filling the Ink
Software Installation Problems
Parent topic: Solving Problems

Noise After Filling the Ink

If you hear noises from your product after filling the ink tanks with ink, check these explanations:
• The first time you fill the tanks with ink, the product must charge its print head. Wait until charging
finishes before you turn off the product, or it may charge improperly and use excess ink the next time
you turn it on. Your product is finished charging the print head when the power light stops flashing.
• If the product's print head stops moving or making noise, and the charging process has not finished
after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is
still in progress. If it is still in progress, contact Epson for help.
Parent topic: Solving Setup Problems

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 Related tasks
Refilling the Ink Tanks

Software Installation Problems

If you have problems while installing your product software, try these solutions:
• Make sure your product is turned on and the USB cable is securely connected at both ends. If you still
have problems installing software, disconnect the cable and carefully follow the instructions on the
Start Here sheet. Also make sure your system meets the requirements for your operating system.
• Close any other programs, including screen savers and virus protection software, and install your
product software again.
• In Windows, make sure your product is selected as the default printer and the correct port is shown in
the printer properties.
• If you see any error message or your software does not install correctly in Windows, you may not have
software installation privileges. Contact your System Administrator.
Parent topic: Solving Setup Problems
Related concepts
When to Uninstall Your Product Software
Related references
Windows System Requirements
Mac System Requirements

Solving Paper Problems

Check these sections if you have problems using paper with your product.
Paper Feeding Problems
Paper Jam Problems
Paper Ejection Problems
Parent topic: Solving Problems

Paper Feeding Problems

If you have problems feeding paper, try these solutions:
• If paper does not feed for printing, remove it. Then reload it in the sheet feeder against the right side
and beneath the tab. Slide the edge guide against the edge of the paper, making sure that the paper
stack is not above the arrow mark on the edge guide.

88
 • If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• If paper jams when you load only one or two sheets, try loading more sheets at a time. Do not load
more than the recommended number of sheets.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
• For best results, follow these guidelines:
• Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick.
• Load paper in the sheet feeder printable side up.
• Do not load paper with holes punched in it.
• Follow any special loading instructions that came with the paper.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems
Paper Loading Capacity
Related topics
Loading Paper

Paper Jam Problems

If you have problems with paper jams, try these solutions:
1. Cancel the print job from your computer, if necessary.
2. Gently pull out any jammed paper from the output tray and sheet feeder.
3. Press the button or the button to resume printing. If the product lights still show an error, continue with
the next step.
4. Press the power button to turn the product off.
5. Open the printer cover, and remove the jammed paper and any torn pieces.

89
 6. Press the power button to turn the product back on.
7. Carefully follow all paper loading instructions when you load new paper.
Parent topic: Solving Paper Problems

Paper Ejection Problems

If you have problems with paper ejecting properly, try these solutions:
• If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper.
Select the correct paper size when you reprint.
• If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select
the correct paper type setting when you reprint.
Parent topic: Solving Paper Problems
Related references
Paper Jam Problems
Paper or Media Type Settings
Related tasks
Cancelling Printing Using a Product Button
Related topics
Loading Paper

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Solving Problems Printing from a Computer
Check these sections if you have problems while printing from your computer.
Nothing Prints
Product Icon Does Not Appear in Windows Taskbar
Printing is Slow
Parent topic: Solving Problems

Nothing Prints
If you have sent a print job and nothing prints, try these solutions:
• Make sure your product is turned on.
• Make sure any interface cables are connected securely at both ends.
• If you connected your product to a USB hub, make sure it is a first-tier hub. If it still does not print,
connect your product directly to your computer instead of the hub.
• Run a product check to see if a test page prints. If the test page prints, check to see if your product
software is installed correctly.
• Make sure you set the transportation lock to the unlocked (printing) position: .
• Make sure the transportation caps are not installed.
• In Windows, make sure your product is selected as the default printer.
• In Windows, clear any stalled print jobs from the Windows Spooler:

• Windows 7: Click and select Devices and Printers. Right-click your product name, select See
what's printing, select your product name again if necessary, right-click the stalled print job, click
Cancel, and click Yes.

• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound,
right-click your product name, select Open, right click the stalled print job, click Cancel, and click
Yes.
• Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select
Printers and Other Hardware if necessary, and select Printers and Faxes.) Right-click your
product name, select Open, right-click the stalled print job, click Cancel, and click Yes.
Parent topic: Solving Problems Printing from a Computer
Related tasks
Running a Product Check

91
 Transporting Your Product

Product Icon Does Not Appear in Windows Taskbar

If you do not see your product icon in the Windows taskbar, first try restarting your computer. If that does
not work, try this solution:
1. Do one of the following:

• Windows 7: Click and select Devices and Printers.

• Windows Vista: Click , select Control Panel, and click Printer under Hardware and Sound.
• Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select
Printers and Other Hardware if necessary, and Printers and Faxes.)
2. Right-click your product name, select Printing Preferences, and select your product name again if
necessary.
3. Click the Maintenance tab.
4. Click the Monitoring Preferences button.
5. Click the Shortcut Icon box.
6. Click OK to close the open program windows.
Parent topic: Solving Problems Printing from a Computer

Printing is Slow
If printing becomes slow, try these solutions:
• Make sure your system meets the requirements for your operating system. If you are printing a high-
resolution image, you may need more than the minimum requirements. If necessary, increase your
system's memory.
• If you are using Windows 7, close the Devices and Printers window before you print.
• Clear space on your hard drive or run a defragmentation utility to free up existing space.
• Close any programs you are not using when you print.
• If your product is connected to a USB hub, connect it directly to your computer instead.
• If printing becomes slower after printing continuously for a long time, the product may have
automatically slowed down to protect the print mechanism from overheating or becoming damaged.
Let the product rest with the power on for 30 minutes, then try printing again.

92
 For the fastest printing, select the following settings in your product software:
• Make sure the paper type setting matches the type of paper you loaded.
• Turn on any high speed settings in your product software.
• Select a lower print quality setting.
• Windows: Click the Maintenance tab, select Speed & Progress or Extended Settings, and select
the following settings:
• High Speed Copies
• Always spool RAW datatype
• Page Rendering Mode
• Print as Bitmap
Parent topic: Solving Problems Printing from a Computer
Related references
Windows System Requirements
Mac System Requirements
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac OS X

Solving Page Layout and Content Problems

Check these sections if you have problems with the layout or content of your printed pages.
Inverted Image
Too Many Copies Print
Blank Pages Print
Incorrect Margins on Printout
Incorrect Characters Print
Incorrect Image Size or Position
Slanted Printout
Parent topic: Solving Problems

93
Inverted Image
If your printed image is inverted unexpectedly, try these solutions:
• Turn off any mirror or inversion settings in your printing application.
• Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer
software. (This option has different names, depending on your operating system version.)

Note: Leave these options turned on when you print on EPSON Iron-on Cool Peel Transfer paper, if
available for your product.

Parent topic: Solving Page Layout and Content Problems

Related tasks
Selecting Additional Layout and Print Options - Windows
Selecting Basic Print Settings - Mac OS X

Too Many Copies Print

Make sure that the Copies setting in your printing program or printer software is not set for multiple
copies.
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Additional Layout and Print Options - Windows
Selecting Basic Print Settings - Mac OS X

Blank Pages Print

If blank pages print unexpectedly, try these solutions:
• Make sure you selected the correct paper size settings in your printing program and printer software.
• If a blank page exists in a document you are printing and you want to skip printing it, select the Skip
Blank Page setting in your printer software.
• Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if
necessary.
• Make sure your product is selected as the printer in your printing program.
Parent topic: Solving Page Layout and Content Problems

94
 Related concepts
Print Head Nozzle Check
Print Head Cleaning
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac OS X
Selecting Printing Preferences - Mac OS X

Incorrect Margins on Printout

If your printed page has incorrect margins, try these solutions:
• Make sure you selected the correct paper size settings in your printing program and printer software.
• Make sure you selected the correct margins for your paper size in your printing program.
• Make sure your paper is positioned correctly for feeding into the printer.
You can use the preview option in your printer software to check your margins before you print.
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac OS X

Incorrect Characters Print

If incorrect characters appear in your prints, try these solutions before reprinting:
• Make sure any cables are securely connected at both ends.
• In Windows, delete all print jobs from the Windows Spooler:

• Windows 7: Click and select Devices and Printers. Right-click your product name, select See
what's printing, select your product name again if necessary, right-click the stalled print job, click
Cancel, and click Yes.

• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound,
right-click your product name, select Open, right click the stalled print job, click Cancel, and click
Yes.
• Windows XP: Click Start and select Printers and Faxes. (Or open the Control Panel, select
Printers and Other Hardware if necessary, and select Printers and Faxes.) Right-click your
product name, select Open, right-click the stalled print job, click Cancel, and click Yes.

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 • Make sure your product is selected as the printer in your printing program.
• If your product is connected to a USB hub, connect it directly to your computer instead.
Parent topic: Solving Page Layout and Content Problems

Incorrect Image Size or Position

If your printed image is the wrong size or in the wrong position, try these solutions:
• Make sure you selected the correct paper size and layout settings in your printing program and printer
software.
• Make sure your paper is positioned correctly for feeding into the printer.
You can use the preview option in your printer software to check your margins before you print.
Parent topic: Solving Page Layout and Content Problems
Related tasks
Selecting Basic Print Settings - Windows
Selecting Additional Layout and Print Options - Windows
Selecting Basic Print Settings - Mac OS X
Selecting Print Layout Options - Mac OS X
Related topics
Loading Paper

Slanted Printout
If your printouts are slanted, try these solutions:
• Slide the edge guide against the edge of the paper.
• Select a higher print quality setting in your printer software.
• Align the print head.
• Make sure the product is not printing while tilted or at an angle.
Parent topic: Solving Page Layout and Content Problems
Related concepts
Print Head Alignment
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac OS X

96
 Related topics
Loading Paper

Solving Print Quality Problems

Check these sections if your printouts have problems with print quality, but your image looks fine on your
computer screen.
White or Dark Lines in Printout
Blurry or Smeared Printout
Faint Printout or Printout Has Gaps
Grainy Printout
Incorrect Colors
Parent topic: Solving Problems

White or Dark Lines in Printout

If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Make sure the paper type setting matches the type of paper you loaded.
• Make sure you loaded the printable side of the paper faceup.
• Turn off any high speed settings in your product software.
• Align the print head.
• Make sure you set the transportation lock to the unlocked (printing) position: .
• Make sure the transportation caps are not installed.
• You may need to refill the ink. Visually check the ink levels.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Cleaning
Print Head Alignment
Related references
Paper or Media Type Settings

97
 Related tasks
Selecting Printing Preferences - Mac OS X
Transporting Your Product
Related topics
Refilling Ink

Blurry or Smeared Printout

If your printouts are blurry or smeared, try these solutions:
• Make sure your paper is not damp, curled, old, or loaded facedown in the sheet feeder (the printable
side should be faceup).
• Use a support sheet with special paper, or load special paper one sheet at a time.
• Make sure your paper meets the specifications for your product.
• Use EPSON papers to ensure proper saturation and absorption of genuine EPSON inks.
• Make sure the paper type setting in your product software matches the type of paper you loaded.
• Remove each sheet from the output tray as it is printed.
• Avoid handling printouts on glossy paper right after printing to allow the ink to set.
• Turn off any high speed settings in your product software.
• If you print on both sides of a sheet of paper, smudges may appear on the reverse side of heavily
saturated or dark images. If one side of a sheet will contain a lighter image or text, print that side first.
Make sure the ink has dried before reloading the paper to print on the other side.
• Make sure the transportation caps are not installed.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Align the print head.
• Clean the paper path.

Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that
extends beyond the base of the product in all directions.

Parent topic: Solving Print Quality Problems

Related concepts
Print Head Cleaning

98
 Print Head Alignment
Related references
Available EPSON Papers
Paper Specifications
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac OS X
Selecting Printing Preferences - Mac OS X
Transporting Your Product
Related topics
Loading Paper

Faint Printout or Printout Has Gaps

If your printouts are faint or have gaps, try these solutions:
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• The ink levels may be low. Visually check the ink levels.
• Make sure the paper type setting matches the type of paper you loaded.
• Make sure your paper is not damp, curled, old, or loaded facedown in the sheet feeder (the printable
side should be faceup).
• Make sure you set the transportation lock to the unlocked (printing) position: .
• Make sure the transportation caps are not installed.
• Align the print head.
• Clean the paper path.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Cleaning
Print Head Alignment
Related tasks
Selecting Basic Print Settings - Windows
Selecting Basic Print Settings - Mac OS X

99
 Related topics
Refilling Ink
Loading Paper

Grainy Printout
If your printouts are grainy, try these solutions:
• Make sure you loaded the printable side of the paper faceup in the sheet feeder.
• Select a higher print quality setting and turn off any high speed settings in your product software.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Align the print head.
• You may need to increase the image resolution or print a smaller size; see your software
documentation.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Alignment
Related tasks
Selecting Additional Layout and Print Options - Windows
Selecting Basic Print Settings - Mac OS X
Selecting Printing Preferences - Mac OS X
Related topics
Loading Paper

Incorrect Colors
If your printouts have incorrect colors, try these solutions:
• Make sure the Black/Grayscale or Grayscale setting is not selected in your printer software.
• Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if
necessary.
• Make sure you set the transportation lock to the unlocked (printing) position: .
• Make sure the transportation caps are not installed.

100
 • The ink levels may be low and you may need to refill the ink. Visually check the ink levels. Also make
sure you filled the tanks with the correct colors of ink.
• Your printed colors can never exactly match your on-screen colors. However, you can use a color
management system to get as close as possible. Try using the color management options in your
printer software.
• For best results, use genuine EPSON ink and paper.
Parent topic: Solving Print Quality Problems
Related concepts
Print Head Cleaning
Related references
Available EPSON Papers
Related tasks
Selecting Additional Layout and Print Options - Windows
Managing Color - Mac OS X
Related topics
Refilling Ink

When to Uninstall Your Product Software

If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Printing Software - Windows
Uninstalling Product Software - Mac OS X
Parent topic: Solving Problems

Uninstalling Printing Software - Windows

You can uninstall and then re-install your printer software to solve certain problems.
1. Turn off the product.
2. Disconnect any interface cables.

3. Click or Start, and select All Programs or Programs.

101
 4. Select EPSON, select your product, then click EPSON Printer Software Uninstall.

Note: If you see a User Account Control window, click Yes or Continue.

5. In the next window, select your product and click OK. Then follow any on-screen instructions to
uninstall your printer software and utilities.
6. Restart your computer, then see the Start Here sheet to re-install your software.

Note: If you find that re-installing your product software does not solve a problem, contact Epson.

Parent topic: When to Uninstall Your Product Software

Uninstalling Product Software - Mac OS X

In most cases, you do not need to uninstall your product software before re-installing it. However, you
can download the Uninstall Center utility from the Epson support website to uninstall your product
software as described here.

Note: If you find that re-installing your product software does not solve a problem, contact Epson.

1. To download the Uninstall Center utility, visit the Epson download site at
global.latin.epson.com/Soporte.
2. Follow the instructions on the screen to install the Uninstall Center.
3. Quit all applications currently running on your Mac.
4. Double-click the Uninstaller icon.
5. Select the checkbox for each software program you want to uninstall.
6. Click Uninstall.
7. Follow the on-screen instructions to uninstall the software.
8. To reinstall your product software, see the Start Here sheet for instructions.

Note: If you uninstall the printer driver and your product name remains in the Print & Fax or Print & Scan
window, select your product name and click the – (remove) icon to remove it.

Parent topic: When to Uninstall Your Product Software

102
Where to Get Help
If you need additional help with your EPSON product, contact Epson.
Epson provides these technical support services:

Internet Support
Visit Epson's support website at global.latin.epson.com/Soporte for solutions to common problems. You
can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with
your questions. (Website available in Spanish and Portuguese only.)

Speak to a Support Representative

Before you call Epson for support, please have the following information ready:
• Product name
• Product serial number (located on a label on the product)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Description of the problem
Then call:

Country Telephone
Argentina (54 11) 5167-0300
Bolivia* 800-100-116
Brazil 0800-880-0094
Chile (56 2) 484-3400
Colombia (57 1) 523-5000
Costa Rica 800-377-6627
Dominican Republic* 1-888-760-0068
Ecuador* 1-800-000-044
El Salvador* 800-6570
Guatemala* 1-800-835-0358

103
Country Telephone
Honduras** 800-0122
Code: 8320
Mexico Mexico City: (52 55) 1323-2052
Other cities: 01-800-087-1080
Nicaragua* 00-1-800-226-0368
Panama* 00-800-052-1376
Peru Lima: (51 1) 418-0210
Other cities: 0800-10126
Uruguay 00040-5210067
Venezuela (58 212) 240-1111

* Contact your local phone company to call this toll free number from a mobile phone.
** Dial first 7 digits, wait for a message, then enter code.
If your country does not appear in the list, contact the sales office in the nearest country. Toll or long
distance charges may apply.

Purchase Supplies and Accessories

You can purchase genuine EPSON ink and paper from an EPSON authorized reseller. To find the
nearest reseller, visit global.latin.epson.com or call your nearest Epson sales office (website available in
Spanish and Portuguese only).
Parent topic: Solving Problems

104
Technical Specifications
These sections list the technical specifications for your product.
Windows System Requirements
Mac System Requirements
Printing Specifications
Paper Specifications
Printable Area Specifications
Ink Specifications
Dimension Specifications
Electrical Specifications
Environmental Specifications
Interface Specifications

Windows System Requirements

To use your product and its software, your computer should use one of these operating systems:
• Microsoft Windows 7
• Windows Vista
• Windows XP Professional x64 Edition
• Windows XP SP3

Note: Visit Epson's support website at global.latin.epson.com/Soporte for the latest in compatibility and
drivers for your product (website available in Spanish and Portuguese only).

Parent topic: Technical Specifications

Mac System Requirements

To use your product and its software, your Mac should use one of these operating systems:
• Mac OS X 10.5.8
• Mac OS X 10.6.x
• Mac OS X 10.7.x

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 • Mac OS X 10.8.x

Note: Visit Epson's support website at global.latin.epson.com/Soporte for the latest in compatibility and
drivers for your product (website available in Spanish and Portuguese only).

Parent topic: Technical Specifications

Printing Specifications
Paper path Rear paper feed, top entry
Sheet feeder capacity
Paper stack thickness of up to 0.2 inches (6 mm)
Approximately 50 sheets at 20 lb (75 g/m2); plain paper

Parent topic: Technical Specifications

Paper Specifications
Use paper under normal conditions:
• Temperature: 50 to 95 ºF (10 to 35 ºC)
• Humidity: 20 to 80% RH

Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at
any time, Epson cannot guarantee the quality of any non-EPSON brand or type of paper. Always test a
sample of paper stock before purchasing large quantities or printing large jobs.
Poor quality paper may reduce print quality and cause paper jams or other problems. If you encounter
problems, switch to a higher grade of paper.

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Single-sheets

Size A4 (8.3 × 11.7 inches [210 × 297 mm])

A5 (5.8 × 8.2 inches [148 × 210 mm])
A6 (4.1 × 5.8 inches [105 × 148 mm])
Letter (8.5 × 11 inches [216 × 279 mm])
Legal (8.5 × 14 inches [216 × 357 mm])
4 × 6 inches (102 × 152 mm)
5 × 7 inches (127 × 178 mm)
8 × 10 inches (203 × 254 mm)
3.5 × 5 inches (89 × 127 mm)
16:9 wide (4 × 7.1 inches [102 × 181 mm])
Paper types Plain paper and special paper distributed by Epson
Thickness 0.003 to 0.004 inch (0.08 to 0.11 mm)
Weight 17 lb (64 g/m2) to 24 lb (90 g/m2)

Envelopes

Size No. 10 (4.1 × 9.5 inches [105 × 241 mm])

Paper types Plain paper
Weight 20 lb (75 g/m2) to 24 lb (90 g/m2)

Parent topic: Technical Specifications

107
Printable Area Specifications
Single sheets

1 Top: 0.12 inch (3 mm) minimum

2 Left: 0.12 inch (3 mm) minimum
3 Right: 0.12 inch (3 mm) minimum
4 Bottom: 0.12 inch (3 mm) minimum

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 Envelopes

1 Left: 0.12 inch (3 mm) minimum

2 Bottom: 0.20 inch (5 mm) minimum
3 Top: 0.20 inch (5 mm) minimum
4 Right: 0.83 inch (21 mm) minimum

Parent topic: Technical Specifications

Ink Specifications
Note: This product was originally designed to work with genuine EPSON inks. Your product may not
function properly if you use other types of ink and may affect Epson's warranty.
The included ink bottles must be used for printer setup and are not for resale. The printer ships with full
ink bottles and part of the ink from the first bottles is used to charge the print head. Yields vary
considerably based on images printed, print settings, paper type, frequency of use, and temperature. For
print quality, a small amount of ink remains in the tank after the "refill ink" indicator comes on.
The ink bottles that came with your printer have a lower yield due to the ink charging process. This
process is carried out the first time you turn on the printer and guarantees better performance. Do not
load paper before refilling the ink tanks.

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 Color Cyan, Magenta, Yellow, Black
Ink life For best results, use up ink within 6 months of removing the seal
from an ink bottle.
Temperature Storage: –4 to 104 ºF (–20 to 40 ºC)
1 month at 104 ºF (40 ºC)
Ink freezes at 3.2 ºF (–16 ºC)
Ink thaws and is usable after 3 hours at 77 ºF (25 ºC)

Parent topic: Technical Specifications

Related references
Ink Bottle Part Numbers

Dimension Specifications
Height Stored: 5.1 inches (130 mm)
Printing: 11.2 inches (284 mm)
Width Stored: 18.6 inches (472 mm)
Printing: 18.6 inches (472 mm)
Depth Stored: 8.7 inches (222 mm)
Printing: 19.6 inches (499 mm)
Weight 6 lb (2.7 kg)
(without ink and power cord)

Parent topic: Technical Specifications

Electrical Specifications
Power supply rating 100 to 240 V
Input voltage range 90 to 264 V
Rated frequency range 50 to 60 Hz
Input frequency range 49.5 to 60.5 Hz

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 Rated current 0.5 to 0.3 A
Power consumption Printing: Approx. 10 W (ISO/IEC24712)
Ready mode: Approx. 2.2 W
Sleep mode: Approx. 1.2 W
Power off mode: Approx. 0.3 W

Parent topic: Technical Specifications

Environmental Specifications
Temperature Operating: 50 to 95 ºF (10 to 35 ºC)
Storage: –4 to 104 ºF (–20 to 40 ºC)
1 month at 104 ºF (40 ºC)
Humidity Operating: 20 to 80% RH
(non-condensing) Storage: 5 to 85% RH

Parent topic: Technical Specifications

Interface Specifications
Interface type Hi-Speed USB Device

Parent topic: Technical Specifications

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Notices
Check these sections for important notices about your product.
Trademarks
Copyright Notice

Trademarks
EPSON® is a registered trademark and EPSON Exceed Your Vision is a registered logomark of Seiko
Epson Corporation.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.

Parent topic: Notices

Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation. The information contained herein is
designed only for use with this EPSON product. Epson is not responsible for any use of this information
as applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original EPSON Products or
EPSON Approved Products by Seiko Epson Corporation.

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 Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic
interference that occurs from the use of any interface cables other than those designated as EPSON
approved Products by Seiko Epson Corporation.
This information is subject to change without notice.
A Note Concerning Responsible Use of Copyrighted Materials
Default Delay Times for Power Management for EPSON Products
Copyright Attribution
Parent topic: Notices

A Note Concerning Responsible Use of Copyrighted Materials

Epson encourages each user to be responsible and respectful of the copyright laws when using any
EPSON product. While some countries' laws permit limited copying or reuse of copyrighted material in
certain circumstances, those circumstances may not be as broad as some people assume. Contact your
legal advisor for any questions regarding copyright law.
Parent topic: Copyright Notice

Default Delay Times for Power Management for EPSON Products

This product will enter sleep mode after a period of nonuse. The time interval has been set at the factory
to ensure that the product meets Energy Star standards of energy efficiency, and cannot be modified by
the consumer.
Parent topic: Copyright Notice

Copyright Attribution
© 2012 Epson America, Inc.
6/12
CPD-37618
Parent topic: Copyright Notice

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