Amy Larsen: Tel: 233-302-741-200 Fax: 233-302-741-365
Amy Larsen: Tel: 233-302-741-200 Fax: 233-302-741-365
Amy Larsen: Tel: 233-302-741-200 Fax: 233-302-741-365
The United States Government, represented by the U.S. Agency for International
Development (USAID), is seeking offers from qualified persons to provide personal
services under contract as described in this solicitation.
This solicitation in no way obligates USAID to award a PSC contract, nor does it commit
USAID to pay any cost incurred in the preparation and submission of the offers.
Sincerely,
Digitally signed by Amy
Larsen
Amy Larsen Date: 2020.09.18
13:58:28 Z
Tel: 233-302-741-200
Fax: 233-302-741-365
U.S. Agency for International Development www.usaid.gov/west-africa-regional
No. 24 Fourth Circular Rd.
P. O. Box 1630, Accra-Ghana
I. GENERAL INFORMATION
The work requires a broad and comprehensive knowledge of Local Area Network (LAN),
Wide Area Network (WAN), and Laptop/PC-based hardware and software. The
Information Management Specialist performs and supervises the day-to-day operation,
installation, repair, maintenance, support, and management of the Windows Server Family,
Laptop, PC/LAN, and PC hardware, software, peripherals, data communication equipment,
2
telephone systems, accessories, auxiliary equipment, automation facilities, and video-
conferencing facilities, and is the point of contact for maintenance contracts for the Internet
connections with ISPs, computer equipment, and peripherals (printers, scanners, UPS, PIV
cards, etc.)
As needed, the Information Management Specialist coordinates with local vendors, USAID
West African and Ghana Mission staff, M/CIO, IRM, State ISC and non-USAID
organizations on IT and automation matters. The incumbent provides the full range of
training to users and conducts troubleshooting as needs required. The Information
Management Specialist serves as an advisor to the Supervisory Executive Officer and
Deputy Executive Officers for all IT related procurements and is responsible for purchase
of all IT equipment including Laptops, PCs, peripherals, UPS, printers, network
equipment, cell phones, radio equipment, RSA remote access tokens, laptops, mobiles
devices (smart phones, iPads), and other IT related equipment which might be helpful in
performing day-to-day USAID business.
3
(small to medium UPSs, AVRS, Computer room air conditioning, power, temperature and
humidity monitoring systems, and integrated online temperature and humidity alarm and
control systems). The Information Management Specialist is responsible for providing
first-line end-user support over 300 users on the use, operation, features, and capabilities
of the Windows Desktop, PC/LAN and Laptop/PC hardware; conversion of data, word,
graphics and images to various format and storage media; archiving and retrieval of data,
text, graphics, and image files; use of corporate applications such as Google Suite, E2,
GLAAS, Phoenix, WinTA, WebTA, ASIST, WebPASS/OPS, etc., and PC software
packages such as Team Mate, AutoCAD, ArcGIS, etc. ), office automation software, and
referring to the Executive Officers any errors, bugs, deficiencies, usage, or improvements
to the software or application, and provides technical advice and recommendations for an
immediate resolution. The Information Management Specialist is responsible for
configuration of USAID Gmail and calendar on smartphones.
The Information Management Specialist provides prompt repair and maintenance services
to IT equipment by utilizing contractor’s engineers, working under various repair and
maintenance contract agreements with the Mission for repair and maintenance of CISCO
network devices, PC/LAN and Laptop/PC hardware, software, applications, peripherals,
=[data communication equipment, accessories, auxiliary equipment, and testers (VOM,
oscilloscope, etc.). The Information Management Specialist responds to program
instructions and unscheduled program halts on Windows desktop and Windows Server,
PC/LAN and Laptop/PC systems caused by machine failure, program bugs, or invalid data,
and decide on whether to shut down particular systems in the event of equipment or systems
failure, based on a thorough analysis of the problem. The Information Management
Specialist indicates and advises on recovery procedures, including verification and
reconstruction of data after failure; coordinates with appropriate US Embassy technicians
for the best course of action for unusual operational concerns and issues, like extended
power outages, breach in facility security, accessibility, improper equipment grounding,
relocation of various automation peripherals, re-wiring, etc.; performs periodic
housekeeping activities required for PC/LAN servers to remove unnecessary files, release
unused disk space, reorganize databases, archive inactive documents, etc., with the ultimate
goal of balancing workload, data integrity, and maximum utilization of disk space; and,
schedules and oversees preventive maintenance for CISCO network devices, PC/LAN and
Laptop/PC hardware, software, applications, data communication equipment, accessories
4
and auxiliary equipment.
5
policies as applicable. The Information Management Specialist maintains the Mission’s
Intranetsite; keeps track of documents available on the intranet site; makes certain
information available is up to date and current; and ensures mandatory standards are
implemented during updates.
12. PHYSICAL DEMANDS: The work requested does not involve undue physical
demands.
In order to be considered for the position, a candidate must meet the Minimum Qualifications.
Applications will be pre-screened and only those that meet the Minimum Qualifications will be
considered. These are the minimum qualifications necessary to be considered for the position:
b.Prior Work Experience: At least five years of professional work experience of a program,
technical, or administrative nature, where emphasis is placed on analytical, judgmental, and
expository abilities with respect to the operation, management, and utilization of IT systems of
substantial size and complexity is required. At least one year must have been in the operation
6
of computer systems, providing PC support, and performing work of an entry level
programming nature is required.
1 - 3 years IT networking experience installing and managing, routers, switches, firewalls, etc. is
required.
c. Language Proficiency: Level IV (Fluent) reading, writing, and speaking ability in English is
required. Language proficiency may be tested.
The Government may award a contract without discussions with offerors in accordance
with FAR 52.215-1. The CO reserves the right at any point in the evaluation process to
establish a competitive range of offerors with whom negotiations will be conducted
pursuant to FAR 15.306(c). In accordance with FAR 52.215-1, if the CO determines that
the number of offers that would otherwise be in the competitive range exceeds the number
at which an efficient competition can be conducted, the CO may limit the number of
offerors in the competitive range to the greatest number that will permit an efficient
competition among the most highly rated offers. The FAR provisions referenced above
are available at https://www.acquisition.gov/browse/index/far.
The evaluation and selection criteria of the selected candidate will be based on a review of
his/her qualifications, work experience, knowledge, skills and abilities, and level of
language required. The applicants who obtain the highest score based on the criteria
defined will be interviewed and may also be required to pass a written test (depending on
the TEC Chairperson’s decision). The security clearance and medical clearance is required
for the top-ranking candidate, after conducting and receiving the positive reference checks.
7
repair and maintenance procedures and techniques; operating and maintenance concepts
for UPS; relevant computer languages; operations research concepts and applications.
Possess strong interpersonal, IT support and customer service skills, as well as strong
technical skills to troubleshoot, diagnose, and resolve hardware and software problems,
and to maximize the capabilities of computer resources; and the ability to quickly gain a
good knowledge of the capabilities and limitations of USAID computer equipment and
hardware; USAID automation policies; standard business practices and management
principles.
Ability to effectively manage, operate, repair, and maintain Mission PC/LAN and
Laptop/PC hardware, software, and applications; use MS Windows Desktop and Server
Family, network operating systems, ethernet connectivity and LAN protocol
After the closing date for receipt of applications, all applications will initially be screened for
conformity with minimum requirements and a shortlist of applicants developed. Applications
from candidates which do not meet the required selection criteria will not be scored.
A committee will be convened to review the shortlisted applications and evaluate them in
accordance with the evaluation criteria. Only shortlisted applicants will be contacted. No
response will be sent to unsuccessful applicants.
USAID reserves the right to interview only the highest ranked applicants in person or by phone
OR not to interview any candidate.
The Agency retains the right to cancel or amend the solicitation and associated actions at any
stage of the recruitment process.
Reference checks will be conducted by Human Resources only for the successful candidate. If a
candidate does not wish USAID to contact a current employer for a reference check, this should
be stated in the application Letter.
1. Eligible Offerors are required to complete and submit the offer from AID 309-2
(OFFEROR INFORMATION FOR PERSONAL SERVICES CONTRACTS WITH
INDIVIDUALS) which is available at the following link: https://www.usaid.gov/forms/aid-309-2.
3. Minimum of three (3) and a maximum of five (5) professional references with telephone and
e-mail contacts, who are not family members or relatives. The applicant's references must be
able to provide substantive information about his/her past performance and abilities. At least
8
one reference provided should be a current or former supervisor.
4.A two page supplemental document with written responses to the Evaluation Factors listed
under Section III.
6.Offers must be received by the closing date and time of October 9, 2020 at 11:59 p.m. and
submitted via email to [email protected].
7. Offeror submissions must clearly reference the Solicitation number on all offeror submitted
documents.
The Contracting Officer (CO) will provide instructions about how to complete and submit
the following forms after an offeror is selected for the contract award:
VI. BENEFITS/ALLOWANCES
1. BENEFITS:
a. Health Insurance
b. Annual Salary Increase (if applicable)
c. Annual and Sick leave
d. Annual Bonus Salary Advance (0% interest)
e. Social Security Contributions
f. Local and American Holidays
g. Social Security Contribution
VII. TAXES
The Mission emphasize to its employees of the fact that they are obliged to observe
Ghanaian Laws, including those concerning income and related tax obligations. Payment
of such taxes is a matter between the individual employee and the Ghanaian Government.
In the absence of a specific international agreement, the U.S. Government will not withhold
local taxes from an employee’s salary.
9
In accordance with Mission policy and local labor laws.
USAID regulations and policies governing CCNPSC awards are available at these
sources:
LINE ITEMS
ITEM SUPPLIES/SERVICES QUANTITY UNIT UNIT AMOUNT
NO (DESCRIPTION) (C) (D) PRICE (F)
(A) (B) (E)
END OF SOLICITATION
10