FAQ's For The Visio Design Tool: Visual Basic Project" and "Trust All Installed Add-Ins and Templates") - Visio 2002 Only

FAQ’s for the Visio Design Tool
Question: I download the Visio Design Tool from our website and get this message
when it tries to install: Need Microsoft .NET 2.0 Framework then the installation
aborts.
Answer: Turn on the Microsoft Automatic Update feature on your pc and see if it finds
and tries to install the Microsoft .NET 2.0 framework. If that does not happen or you
need to get the tool installed faster, go to Microsoft’s website and search for that
download. Install this software and then install the design tool.
Question: I download the Visio Design Tool from our website and get this message
when it tries to install: Microsoft Windows Installer 2.0 then the installation aborts.
Answer: Go to the Microsoft website and search for that download. Install this software
and then install the design tool.
Question: I download the design tool, opened Visio, then open the Data Center template,
and get a message to Disable Macros or Enable Macros or Cancel, what should I do?
Answer: When you get that message, always check the box that says, “Trust the
source” and then select Enable Macros. This will allow access to all of the automation
that comes with the design tool.
Question: I installed the design tool, opened Visio, then opened the Data Center
template and I do not see the toolbar. What do I do to get it to show?
Answer: Click Tools, Options, Security (Visio 2003), Tools, Macro, Security (Visio
2002) and set the macro security to Medium, or Tools, Trust Center (Visio 2007) and
select “Disable all Macros with Notification”.
Then click the Trusted Publishers tab (Trusted Sources for Visio 2002). Here at the
bottom both boxes should be checked. Visio 2003 has 2 check boxes (“Trust access to
Visual Basic Project” and “Trust all installed add-ins and templates”). Visio 2002 only
has one check box (“Trust access to Visual Basic Project”). Click OK and then close
Visio. For Visio 2007, selecting Trusted Publishers you will see Panduit Corp listed at
the top. Say OK.
Now re-open Visio, select the Data Center template and if you get the dialog to Disable
or Enable Macros, check the box that says, “Trust the source” and then select Enable
Macros. Now when it opens you should have the toolbar operational.
Question: I installed the design tool, opened Visio 2002, opened the Data Center
template and I see the toolbar but all the buttons are gray. How do I do to get the buttons
active?
Answer: Go to the Help menu item in Visio and click About Visio. It will say what
version of Visio you have and what SP (Service Pack) you have. The SP (Service Pack)
number should be 1.0 or higher. Visio 2003 and Visio 2007 do not have this issue.
If they do not have SP (Service Pack) 1.0 or higher, they need to go to the Microsoft
website and download the latest SP (Service Pack) for their version of Visio.
Question: I am working in Visio and when I drag a patch panel shape onto the drawing I
do not get the patch panel dialog to pop up. How do I fix that?
Answer: Right mouse click on the patch panel that is on the drawing and select Add
Jacks. When the dialog comes up, check in the lower right side of the dialog box and
make sure the box is checked to “Prompt when shape is added to the page”.
Question: I have an older Visio drawing open and I do not see the toolbar or the Panduit
Design Tool stencil. How can I get these to open?
Answer: Go to the Shapes icon on the Visio toolbar and select Open Stencil. Go to
C:\Program Files\Panduit Corporation\Panduit Design Tool for Visio\Common
Files. If you have Visio 2002, select the Panduit Design Tool.vss, if you have Visio
2003 or 2007, select PDesTool.vss. When these open the Panduit Design Tool stencil, it
will also open the toolbar.
Question: I was opening one of the icons on the toolbar and I get an error message that
the dialog is not available. What do I do?
Answer: Sometimes it will happen that you are in and out of the toolbar icons selecting
different items for Cable or Accessories and the error message will display.
Save your drawing and close Visio. Now re-open Visio and open your drawing and all
icons on the toolbar should work as before and all saved Accessories and Cable will still
be part of the drawing.
Question: I have an older drawing open in Visio and when I try to snap a patch panel or
horizontal cable manager, they do not snap in the rack correctly. What is the problem?
Answer: With this new release of our design tool, we needed to update the way products
snap into the racks to be consistent with the way the industry does it currently. We
needed to change the snap points of the racks to be on the rack unit markings instead of
the mounting holes and we changed the snap points of all rack-mountable products to be
the bottom ends on the product instead of the top mounting holes.
If you need to modify an existing rack on the drawing, you can “place” the newer shapes
into the current rack, they just will not snap in. Another option to use if the shape is not
snapping into the desired location is to temporarily turn off Snap & Glue in the Visio
Options. If you are just adding to the drawing with new racks and products that snap
into the rack, the new shapes should work fine.
Question: I run the Bill of Material generator and not all the shapes I have on my
drawing are showing up on the Bill. Why is this?
Answer: Only the Panduit shapes will show on the Bill of Material and there are a few
exceptions to this statement.
All the Panduit shapes that are Front View shapes will show up on the BOM. The
Cisco and IBM shapes will not, as they are not our products.
The Panduit shapes that are in the Top View stencil will NOT show up on the BOM
since these shapes would also be detailed in a Front view, where they would show on the
BOM.
There are a few “generic” shapes, ladder racks, panels and a few others that will NOT
show on the BOM.
NOTE: With regards to the Fiber Runner and Fiber Duct shapes, since there are 3
separate views of these shapes (Front, Right and Top), all of these shapes provide an
option to either SHOW on the BOM or NOT SHOW on the BOM.
You access this option by selecting the Fiber Runner or Fiber Duct shapes once it is on
the drawing, right-mouse-click and select (puts a check mark in front of it) Include in
BOM to have it show up or de-select (take the check mark off) to not have it show up on
the BOM.
Also, select the desired Input Pages option in the Bill of Material dialog. The options are
Current Page or All Pages.
Question: I try to install the Visio Design Tool onto Windows Vista or Windows 7
operating system and get an error 1720. What do I do?
Answer: In Windows Vista, Close Visio, go to Control Panel, User Accounts, go to

User Account Control and make sure it is not checked. Save that and then go try to
install the design tool once again. It should install and then you can turn the UAC back
on again.
In Windows 7, go to the Control Panel. Click “System and Security.” In “Action
Center,” click “Change User Account Control Settings.” Make a note of the current
setting. Move the slider down to “Never Notify.” Click OK. Click Yes. Restart
Windows. Install the Panduit Design Tool for Visio. Go back into User Account Control
Settings and set it back to the original value.

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FAQ’s for the Visio Design Tool

Answer: In Windows Vista, Close Visio, go to Control Panel, User Accounts, go to

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