General Sequence of Service in The Restaurant
General Sequence of Service in The Restaurant
General Sequence of Service in The Restaurant
4. Unfolding Napkin /Draping the napkin from the right side of the Guest
Your napkin, please or excuse my rich sir/mam
let me help you with your napkin/ my I help you with your napkin Mr. john
Pouring ice water, excuse me sir would you like have ice water or excuse me sir ice water
please..
Serving B&B, from the left side of guest, excuse me sir would you like have some bread
sir?
For today we have white bread and brown bread which one do you like sir?
6. INTRODUCTION
Good afternoon ladies and gentle man, my I have your attention please!
welcome to my table or station, I would like to introduce myself, my name is Eddy
I will be your Waiter/Waitress for this afternoon and my assistance His name is made, we
work together as a team to provide excellence service. Any drinks or food that would you
like to order please let us know we are very pleasant to assist you.
If you have any allergic or dietary restriction do not hesitate to let us know.
For today we have nice menu and I would like to recommend for starter/appetizer we have
hot and crispy Indonesian vegetable spring roll serve with sweet sour sauce, than for soup
we have tom yum gum is spicy Thai soup with prawn, fish and mushroom, For salad we
have César salad is crunchy Romaine lettuce with creamy classic César dressing serve
with slice grilled chicken, anchovy and crouton. and for main course we have Indonesian
fried rice serve with chicken sate with peanut sauce, fried chicken, egg, pickle, and shrimp
crackers its really delicious sir/mam you may try
And for dessert we have kolak pisang, is stew banana in palm sugar with coconut milk its
sweet and nice flavor, good serve with cup of coffee
Thank you very much for your kind of attention, please have a look the menu I/we will
right back to take your order. take your time please and thank you very much
7. Taking order
May I take your order now?
have you decided what would you like to have for tonight?
would you like to order now?
remember always repeating the order, if you not sure what the guest order better
you ask again than you serving wrong order.
Take order from ladies or kid first, use order pad/captain order, write clearly,
repeat the order to the guest , and delivery guest order to the kitchen as soon as
the waiter/ss finished in taking order.
Adjusting cover or silver ware according the meals that the guest ordered by
waiter, Remember adjusting doing not olnly after main course or before desert
but every course/ before serving food every single course, while waiting
asst.waiter picking up food to the kitchen,
Clearing up, keep on eye with table maintain ,more ice water, offer some more drink, wine,
even food.
have you done sir? can I take your plate sir? may I take yours plate?
always ask for permission before clearing up
when you doing clearing up, always check or adjusting silver ware depend on what the guest
order, for example: guest order steak adjust steak knife or fish with fish fork and knife, spaghetti
with extra dinner spoon, fried rice extra dinner spoon etc.
clearing up main course, remove salt and pepper, B&B, glasses if they don't want some more
drink ,except water goblet
crumbing down from the left side of guest than re-set up dessert ,you may adjusting if you
needed.
serving dessert.
10. Presenting the bill and thank the guest for their time dining at our restaurant
Here’s your bill and we thank you very much for coming to our Restaurant. We
hope to have a chance to serve you again soon.
How do you fare well to the guest ? Thanks to the guest, giving a wish, saying
you expecting them to come again and assist them intents and detail