1.

1 RATIONAL OF THE STUDY :

This report has been prepared as a requirement for the completion of the BBA Faculty of
Business,AIUB.I have prepared the report based on my three months long internship program in
Uttara Bank Ltd.Firstly internship is part of undergraduate program.I am currently working as an
Intern in a renowned financial institusion named “Uttara Bank Ltd”.Till the period of my
internship ,I am working in several departments.I had spent most of the time working in
General Banking Department.I am preparing this report concentrating on the General Banking
Department of Uttara Bank Ltd.On this report,I will represent all of the bank’s facility provided
to the valuable customers.Moreover,I will have come up with some findings and
recommendations based in the experience gathered.

After finishing my course work,I was assigned to complete my internship program in Uttara
Bank Ltd.As per the instruction of internship supervisor,I was devoted to learn the banking .
operation of Uttara Bank Ltd.During the tenure of my internship program,I worked three
section of banking.Those are general banking section,Advance section,foreign exchange
secion.However,I have worked more sincerely in General Banking Department in
particular.Based on the learning and practical experience,I have prepared his report.Here,I get
an opportunity to apply my theoretical knowledge into practical applications.

Generally,it seems to me that lending and borrowing money is the main activity of bank,other
Than that there have been lots of activities accomplished by bank and those activities require
Skill,knowledge and pure professionalism.A BBA graduate with required theoretical knowledge,
Where,to gain up-to-date skill,practical experience internship in banking business completes the
Roadmap for a student to his/her for continuing the journey in the rapid changing business and
Gaining the required professionalism.

In this internship program,I was more emphasized on learning practical banking .It was very
Good experience to me being a part of Uttara Bank Ltd with all my responsibilities from my very
First week.

1.2 Objectives of the study :

1.2.1 Broad Objectives:
The prime destination of this study is to become familiar with the practical business world and
to attain practical knowledge about the banking and corporate world.practical knowledge is
much more durable and useful than the theoretical knowledge.

1.2.2 Specific Objectives :

To describe the procedure of General Banking.
To know about the management system of Uttara Bank Ltd.
To have a clear knowledge about all the division and departments of Uttara Bank Ltd.
To apply theoretical knowledge in the practical field.
To have exposure to the functions of general banking sections.
To improve corresponding report writing ability.

1.3 Background of the company

Uttara Bank ltd Limited is one of the oldest and largest commercial banks in private sector in
Bangladesh. It provides mass banking services to the customers through its branch network all over the
country. This bank has been playing a vital role in socio-economic, industrial and agricultural
development as well as in the overall economic development of the country since its inception through
savings mobilization and invests of funds. Uttara Bank ltd Limited “Abohoman Banglar Oitijje Lalito” is
perfectly applicable; it’s fast growing ability and within a short period acquiring the position at the top
slot in terms of quality service to the customers’ add the value addition to the shareholders prove its
accuracy. It has already made significant progress from its existence. The bank has already occupied an
enviable position among its competitors after achieving success in all areas of business operation. It
offers all kind of Commercial Corporate and Personal Banking services covering all segments of society
within the frame work of Banking Company Act and rules and regulations laid down by our central bank.
Diversification of products and services include Corporate Banking, Retail banking and Consumer
Banking right from industry to agriculture, and real estate. Uttara Bank ltd, since its beginning has
attached more importance in technology integration. In order to retain competitive edge, investment in
technology is always a top agenda and under constant focus. Keeping the network within a reasonable
limit, its strategy is to serve the customers through capacity building across multi-delivery channels.
Their past performance gives an indication of their strength. They are better placed and positioned to
take their customers through fast changing times and enable them compete more effectively in the
market they operate.

1.3.1 HISTORY:
The prosperity of a country depends on its economic activities. Like any other sphere of modern socio
economic activities, banking is a powerful medium of bringing about socio economic changes of a
developing country. Without adequate banking facility agriculture, commerce and industry cannot
flourish. A suitable developed banking system can provide the necessary boost for the economic growth
of the country. Because banking system is linked with the whole country. Uttara Bank Limited has a
glorious history as a private commercial bank which was established in 1965 under the name “Eastern
Banking Corporation Limited” with the specific objective of accelerating trade and investment in the
economically depressed eastern wing of the than Pakistan. After liberation of Bangladesh the Bank
underwent a major change namely, it was nationalized in March, 1972 and given the name “Uttara
Bank”. The Bank again in 1983 was denationalized and made a commercial bank in the private sector
under the name “Uttara Bank Limited”. The Bank was incorporated as a banking company
on June 29, 1983 and obtained business commencement certificate on August 21, 1983. The Bank
floated shares in the year 1984. UBL conducts all types of commercial banking activities. The core
business of the bank comprises of import, export, working capital finance and corporate finance. The
bank is also rendering personal credit, services related to local and foreign remittances. The “Personal
Credit” scheme of the bank, which is designed to help the fixed income group in raising standard of living
is competitively priced and has been widely appreciated by the customers. The bank’s strategy is to
gradually cover the total area of banking.

1.3.2 MISSION:
To provide high quality financial service. To provide excellent quality customer service. To maintain
corporate and business ethics. To become a trusted repository of customers money and their financial
advisor.To make their stop superior and rewarding to the customers. To display team sprite and
professionalism. To have a sound capital base.

1.3.3 Vision:
Uttara Bank will be a unique organization in Bangladesh. It will be a knowledge-based organization
where the UBL professionals will learn continuously from their customers and colleagues worldwide to
add value. They will work as a team, stretch themselves, innovate and break barriers to serve customers
and create customer loyalty through a value chain of responsive and professional service delivery.
Continuous improvement, problem solution, excellence in service, business prudence, efficiency and
adding value will be the operative words of the organization. UBL will serve its customers with respect
and will work very hard to instill a strong customer service culture throughout the bank. It will treat its
employees with dignity and will build a company of highly qualified professionals who have integrity and
believe in the Bank’s vision and who are committed to its success. UBL will be a socially responsible
institution that will not lend to businesses that have a detrimental impact on the environment and
people. “Building a profitable and socially responsible financial institution focused on Markets and
Business with growth potential, thereby assisting and stakeholders build a “just, enlightened, healthy,
democratic and poverty free Bangladesh”.

1.3.4 Goal:
Uttara Bank will be the absolute market leader in the number of loans given to small and medium sized
enterprises throughout Bangladesh. It will be a world-class organization in terms of service quality and
establishing relationships that help its customers to develop and grow successfully. It will be the Bank of
choice both for its employees and its customers, the model bank in this part of the world.

1.3.5 Objective of the Organization:

The objective of Uttara Bank Limited is specific and targeted to its vision and to position itself in the
mindset of the people as a bank with difference. The objective of Uttara Bank Limited is as follows:
Building a strong customer focus and relationship based on integrity, superior service. To creating an
honest, open and enabling environment. To value and respect people and make decisions based on
merit.To strive for profit & sound growth To value the fact that they are the members of the Uttara
Bank family committed to the creation of employment opportunities across Bangladesh. To work as a
team to serve the best interest of our owners .To relentless in pursuit of business innovation and
improvement. To base recognition and reward on performance To responsible, trustworthy and law-
abiding in all that we do. To mobilize the savings and channeling it out as loan or advance as the
company approve. To establish, maintain, carry on, transact and undertake all kinds of investment and
financial business including underwriting, managing and distributing the issue of stocks, debentures, and
other securities. To finance the international trade both in import and export. To develop the standard
of living of the limited income group by providing Consumer Credit. To encourage the new
entrepreneurs for investment and thus to develop the country’s industry sector and contribute to the
economic development UBL’s Objectives are reflected in the following areas: Highly personalized
service, Customer-driven focus, Total commitment to quality. Outstanding products Contribute in the
economy, Quality of human resources Commitment to its clients at each level.

1.3.6 Strategies of Uttara Bank Limited:

To strive for customers best satisfaction & earn their confidence. To manager & operate the
Bank in the most effective manner. To identify customers needs & monitor their perception
towards meeting those requirements To review & updates policies, procedures & practices to
enhance the ability. To train & develop all employees & provide them adequate resources. To
promote organizational efficiency by communicating company plans, polices & procedures
openly to the employees in a timely fashion. To cultivate a congenial working environment.To
diversify portfolio both the retail & wholesale markets.

1.3.7 Milestones in the development of the organization:

To be a dynamic leader in the financial market in innovating new products as to the needs of the
society. To earn positive economic value addition (EVA) each year to come. To top the list in respect of
cost efficiency of all the commercial Banks. To become one of the best financial institutions in
Bangladesh economy participating in The most significant segments of business market that we
serve.This year simultaneously for development and achievements of continuous growth rate in all the
areas of banking operation .The bank has successfully been marching ahead with its prime business
objective by earning Achievements were possible because of his service excellence of management with
support from a very resourceful and skilled workforce who are rendering efficient and specialized
services.

1.3.8 Core Values:

For Customer: To become most caring Bank-by providing the most courteous and efficient service in
every area of business. For Employees: By promoting the well-being of the members of the staff. For
Shareholders: By ensuring fair return on their investment through generating stable profit. For
community: By assuming role as a special responsibility corporate entity in a tangible manner through,
close adherence to national policies and objectives, Upholding ethical values, Constantly seeking to
improve performance by aligning our goals with stakeholders’, expectations because they value them.