Our Policies & Warranties: About

OUR POLICIES & WARRANTIES
ABOUT
ADEN DENTAL LAB is a pioneer in the field of providing dental laboratory services to dental
professionals. It is independently operated by a team of high quality professionals and is located in
Sharjah, UAE.
Our first policy at ADEN DENTAL LAB is to work with you to serve your patients by using the
best technology available to provide high quality products related to the Dental prosthetics field in
the UAE. We use materials supplied by leading manufacturers in the world such as BEGO, VITA,
IVOCLAR CERAMICS, DEGUDENT Etc.
ADEN DENTAL LAB offers a full range of dental restorations using the latest technology, this
includes removable partial and complete dentures and fixed restorations using porcelain fused to
metal, all ceramic, CAD/CAM produced zirconia. Additionally, we provide fixed and removable
orthodontic appliances as well as all types of implants systems.
IN – LAB SCHEDULE
At ADEN DENTAL LAB we take pride in each and every restoration we craft and we realize that
serving your patients requires each of us to work with the patient’s time needs above ours. For this
reason, we offer same day turn around for procedures such as relines, repairs and additions to
partials.
Because of the volume we deal with, we can’t always guarantee these procedures without advance
notice. For this reason, we keep a calendar of “same day” procedures to better serve you.
When you schedule a patient for a same day procedure, give us a call and we’ll reserve that time for
you. Schedule them early; we need to have them in the lab by 10 am to get them back to you by 4:00
pm. Most other procedures will take 3 to 5 working days which may not include the pick-up or
delivery day.
The following schedules are In-Lab only and do not include pickup, shipping or delivery delays,
Fridays or holidays. Exceptions are accepted occasionally, but only on case to case basis
Dental Restoration Time needed

Crowns and Bridges
1 to 5 units 3 to 4 days
6 or more units 3 to 5 days
Veneers 4 to 5 days
Dentures
Set up, in wax 1 to 2 days
Set up, process and finish 2 to 3 days
Reline/Rebase 1 to 2 days
Repairs 5hrs to 1 day
Cast partial 1 to 2 days
Cast frame only 1 to 3 days
Cast frame, set teeth 1 to 2 days
Cast frame, set teeth and process 2 to 4 days
WARRANTY POLICY
Our warranty philosophy for all appliances is that they will fit the model provided by you. Before
fabricating any restoration, our complete quality control team ensures the impression provided by
the clinic is of acceptable quality. Therefore, if the fit becomes a concern at the time of try – in there
will be no charge for a remake. However, if this becomes a repeated problem, we will help you to
re-evaluate your impression procedure to see if we can get the problem resolved. Regarding full
dentures, we will guarantee the fit of a proper master impression only. (Properly border molded
which includes anatomically necessary features) A preliminary alginate is seldom adequate for a
final product. If the fit of a new appliance is questionable, we should be notified at the time of
delivery. If the patient is sent home the appliance is considered acceptable. Any decision to remake
an appliance should include the lab at the time the decision is made.
One of the issue we may have is with temporary acrylic partials delivered at the time of extraction.
As healing takes place, the extraction site shrinks and a gap develops which creates a weakness
because the tooth (teeth) are now unsupported. For this reason, we will guarantee the appliance for
only thirty days. Acrylic partials may always be considered a temporary measure.
If during any part of the construction phase the lab suspects an inadequate impression, improper bite,
the customer will be notified. If they decide to proceed, it is assumed they will accept full
responsibility for that decision, i.e. they will be charged for the remake. We also get requests from
customers to skip the try-in phase and go straight to finish. We may not be able to guarantee the
work without a try-in to confirm that the patient and doctor are satisfied with the work.
The general warranty on case failure is as follows: 1) Monolithic Zirconia Products – 10 years. 2)
Layered Products Zirconia and Alloy – 10 years. 3) Provisionals – 6 months. 4) Implants – crowns
based on type previously listed, implant components based individual manufacturer guarantee. This
Warranty is exclusively for your benefit, is not transferable and does not extend to any patients. You
may need to agree to pay all other costs of adjustment, repair and replacement of a device. Except
where prohibited by law, the lab WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGES
ARISING FROM THE USE OF A DEVICE, WHETHER DIRECT, INDIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL, regardless of the theory asserted, including warranty,
contract, negligence or strict liability and if such disclaimer is not permitted by law, the duration of
any implied warranty is limited to 90 days from the date of delivery. In the event of a dispute and
absent of an amicable resolution, the parties mutually agree to waive class actions in favour of
mandatory individual arbitration of claims under this limited warranty.
CREDIT POLICY
Payment is required with the case unless other arrangements have been made. We also offer a net
30 days payment service with approved customers. An invoice will be included at the delivery time
and a summary statement will be sent at the end of the month for which full payment will be expected
within 30 days of date of Invoice. If full payment goes beyond 45 days a 5% service charge will be
assessed and a one month payment extension will be allowed with an AED 5000 work limit, unless
otherwise specifically agreed in advance. However, failure to pay within the extension payment
period will render any future work ‘cash on delivery’ until the balance again returns to a zero
overdue.
OFFICE VISITS
There are times when the patient and doctor are best served by a technician assisting chair side or
the patient coming to the lab and there is no charge for this. There are also times when it is necessary
for the lab to initiate an office visit for clarification and there is no charge for this.
We thank you for the opportunity to interact with you and submit our credentials. We assure you of
our best service at all times.
We guarantee that we will keep the product quality at all levels
Thank you in advance for your support and business opportunity
With best compliments
ADEN Team

Our Policies & Warranties: About

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Our Policies & Warranties: About

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OUR POLICIES & WARRANTIES

Dental Restoration Time needed

We guarantee that we will keep the product quality at all levels

Thank you in advance for your support and business opportunity

With best compliments

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