IoT Use Cases: Start Your Connected Journey Here

IoT Use Cases:

Start Your Connected Journey Here.

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 IoT Use Cases: Start Your Connected Journey Here

James E. Heppelmann
President and Chief Executive Officer, PTC Inc.

If you are in the business of creating, operating or servicing things you have At PTC, we agree the IoT opportunity is transformative. In fact, we acquired
likely seen a barrage of “billions and trillions” reports recently describing the the leading IoT technologies, ThingWorx, Axeda and Coldlight, to deliver
impact of the Internet of Things (IoT) on your business. the world’s first complete and purpose built IoT Platform. The combination
delivers a disruptive suite of technology that enables companies to securely
Cisco predicts we’ll see as many as 50 billion “things” connected to the Internet by connect smart things, manage and analyze data, quickly create applications,
the end of this decade. That’s a four-fold increase in just six years. and ultimately transform their business.

GE estimates that the Industrial Internet has the potential to add $10 to $15 trillion However, in order to create real business value in a smart, connected world,
to global GDP over the next 20 years. we need to shift our focus away from these “billions and trillions” reports and
identify the specific IoT use cases that enable each organizational function to
McKinsey Global Institute predicts the IoT will generate as much as $6.2 trillion in transform their business processes and improve operational effectiveness or
global economic value over the next ten years. That’s about ten times as much create strategic differentiation.
economic value as will be created by 3D printing, another transformative trend.

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 IoT Use Cases: Start Your Connected Journey Here

While some organizations have started to create tremendous value from the (40%) of those Discrete Manufacturers and only about half (55%) of those
IoT, data shows that the majority of organizations are still struggling to get Process Manufacturers have even begun a pilot. Why the delay? We have
started. IDC research found that while 66% of Discrete Manufacturers and 67% identified four challenges that slow the progress in creating and capturing
of Process Manufacturers are actively pursuing IoT initiatives, less than half IoT opportunities.

Discrete manufacturers pursuing IoT initiatives Process manufacturers pursuing IoT initiatives

66% 67%
Discrete Manufacturers Discrete Manufacturers
are actively pursuing are actively pursuing
IoT initiatives... IoT initiatives...
but only 40% of those but only 55% of those
have even begun a pilot have even begun a pilot

Four challenges that slow IoT opportunities:

Unfunded Technology driven Narrowly focused Poorly aligned

Organizations that struggle to Organizations that define their Organizations that are only explor- Organizations that have not linked their
define and prioritize IoT use cases strategy based on technical capa- ing IoT in one business function, and IoT initiatives with corporate value driv-
and develop a business case to bilities instead of a clear value have not evangelized the opportu- ers, such as reducing costs or enabling
fund initial investment. proposition and monetization plan. nity across the organization. new revenue streams.

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 IoT Use Cases: Start Your Connected Journey Here

To help overcome these challenges we have developed the IoT Value Roadmap, a guide to help organizations create business value in a smart, connected world.
The IoT Value Roadmap defines the top 26 IoT use cases based on hundreds of customer interactions, and organizes them by the business
function or stakeholder they benefit.

MARKETING / SALES PRODUCT OPERATIONS/ SERVICE / SUPPORT INFORMATION / CUSTOMER

DEVELOPMENT MANUFACTURING OPERATIONAL
Customer Insights Monitoring and Usage and Perfor-
TECHNOLOGY
and Opportunities Connected Product Asset Material Diagnostics mance Dashboard
Usage Analysis Tracking Flexible Product and
Flexible Billing and Remote Service Customer
Asset Connectivity
Pricing Models Connected Product Connected Operations Self-Service
Quality Analysis Intelligence Automated Service
Identity and Security
New Value Added Executive Product
Management
Services Connected Software Unified Key Perfor- Personalization
Management mance Indicators Condition-based Pre-
Scalable IoT Opera-
dictive Maintenance
tions Management
Real-Time Asset
Health Monitoring Connected Service
Seamless IoT Data
Parts Planning
Integration
Operations Manage-
ment Improvements Warranty Cost
Automated Analytics
Management
and Actions

Rapid IoT Application

Development

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 IoT Use Cases: Start Your Connected Journey Here

IoT USE CASES FOR MARKETING / SALES

ALL TRAFFIC SOLUTIONS
As a marketing and sales leader, you are driven to anticipate customer
needs, efficiently identify sales opportunities, then continue to expand the
relationship with customers, and identify other areas to drive revenue growth
for the company.

Customer Insights and Opportunities – Collect and analyze product usage,

condition, and consumable data to anticipate customer needs, automatically
trigger alerts for cross-sell and up-sell opportunities, forecast future pur-
chases, and create new consumable resupply models.

Flexible Billing and Pricing Models – Integrate product usage and perfor-
mance data to enable usage, performance, or outcome based pricing and
subscription models that create disruptive business models, and increase
value captured and market penetration opportunities.

New Value Added Services – Aggregate data from products across the
installed base and combine it with domain expertise to provide information,
advisory, and managed services that enhance your customer’s operation of All Traffic Solutions is the leader in radar speed displays and variable
the product or understanding of their business. message signs designed to improve traffic safety outcomes.

With ThingWorx, All Traffic is able to rapidly develop information

portals, provide more comprehensive business system integration,
and offer new advanced data mining services for their customers
ThingWorx’s rapid application development environ- requesting analytics for traffic safety.

ment and scalable platform allow us to extend our

solution and deliver new services to our customers
in ways that were previously impossible.”
– Scott Johnson, CEO, All Traffic Solutions

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 IoT Use Cases: Start Your Connected Journey Here

IoT USE CASES FOR PRODUCT DEVELOPMENT

ecoATM
As an engineer or product leader with responsibility for product develop-
ment, you are driven to reduce costs, accelerate product innovation, enhance
product features, improve product quality and get to market faster.

Connected Product Usage Analysis – Analyze and benchmark product

performance and usage data collected through remote connectivity with
sensor-equipped products or systems to inform and improve product
requirements definition, prioritization of features, options and variants,
life cycle costs, and supply chain coordination and planning.

Connected Product Quality Analysis – Continuously analyze field data col-

lected through remote connectivity with sensor-equipped products or sys-
tems to improve root cause analysis and corrective actions, product quality,
reliability and safety, preventative maintenance, and service.

Connected Software Management – Remotely identify and manage the

as-maintained configuration of fielded products, systems and assets; con-
trol and automate the release of software updates and security patches by
securely distributing packages of software files and instructions remotely.
ecoATM is the first company to create an automated self-serve, kiosk
system for buying back and recycling consumer electronics

ecoATM is using ThingWorx to provide them with the deployment tools

With ThingWorx, I am able to benefit from having they needed to keep kiosks located in retail environments up to date
with the latest software updates without the need to dispatch techni-

features out of the box that we may not be able cians.

to develop ourselves for months or even years…

The ROI is almost immediate”
– John Beane, VP Engineering ecoATM

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 IoT Use Cases: Start Your Connected Journey Here

IoT USE CASES FOR OPERATIONS / MANUFACTURING

ATI Specialty Materials
As an operations or manufacturing leader, you are focused on improving
worldwide performance (cost, speed, quality) and agility in a world
of increasing production and operations complexity, reducing risk
and ensuring compliance.

Asset and Material Tracking – Easily locate and monitor key assets (e.g. raw
materials, final products, and containers) to optimize logistics, maintain
inventory levels, prevent quality issues, and detect theft.

Connected Operations Intelligence – Connect disparate silos of operational

data (e.g. manufacturing, supplier, and logistics) into unified, real-time visi-
bility across heterogeneous systems, people and assets to make faster and
better decisions and improve operational performance.

Unified Key Performance Indicators – Aggregate and contextualize data from

isolated manufacturing systems and assets into actionable web and mobile
applications that provide role-based views into key indicators, while also
allowing drill-down into correlated data to diagnose problems more quickly ATI Specialty Materials is a world leader in the production of special
and improve performance. alloys and steels for the aerospace, oil & gas, and medical industries.

Real-Time Asset Health Monitoring – Minimize downtime and avoid potential ATI Specialty Materials selected ThingWorx as the manufacturing
equipment failures by enabling detailed monitoring of critical equipment enterprise platform for rapidly delivering innovative applications to
condition and operating parameters to automatically trigger alerts and drive operational intelligence and decision support. ThingWorx pro-
proactively initiate response from maintenance teams or OEM service vides a real-time layer that connects with their manufacturing, quality,
networks when problems are detected. maintenance, and ERP systems and allows them to rapidly create role
based decision support “dashboards” and interactive applications.
Operations Management Improvements – Quickly improve how complex
processes are monitored, managed, and optimized, and accelerate smart
factory and Industry 4.0 initiatives, by extending existing equipment and
ERP/MES systems with connectivity, interoperability, mobility, and crowd
sourced intelligence.

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 IoT Use Cases: Start Your Connected Journey Here

IoT USE CASES FOR SERVICE

Diebold
As a service or support leader, you are challenged to optimally service
products in the field and remotely, efficiently manage spare parts and
Diebold is a $2.9B provider of integrated self-service delivery and
warranty costs, and develop strategies to increase revenue, profitability
security systems, including ATMs.
and customer value.
By utilizing ThingWorx, Diebold is able to expand the level of its service
Monitoring and Diagnostics – Interact with connected products to identify and and support offerings for Automated Teller Machines to avoid trips by
diagnose product issues remotely to eliminate unnecessary service calls and resolving problems remotely and improve customer satisfaction by
improve first time fix rate. dramatically reducing system downtime.

Remote Service – Interact real-time with connected products to perform

remote service activities including machine adjustments, software updates,
and self-tests to avoid downtime and eliminate need for on-site service calls.

Automated Service Execution – Automatically trigger service events based

on connected product alerts, diagnose issues, determine the best service
response and dispatch technicians based on SLA entitlements and
resource availability.

Condition-based Predictive Maintenance – Monitor connected product operat-

With the ThingWorx we can start diagnosing problems
ing characteristics and combine with thresholds, trends, and analytics to move
from reactive to proactive maintenance. at the time of failure, and in some cases actually
Connected Service Parts Planning – Leverage connected product data includ- correct the failure without waiting for a technician
to go on site, and that could be within minutes”
ing configuration, utilization, and location to improve balancing of service level
objectives with service parts inventory levels.

Warranty Cost Management – Continually monitor connected product usage to

– Director, Service Product Management, Diebold
identify and prevent potential warranty compliance issues; automatically notify
operator when compliance issues occur to avoid potential product failures and
reduce warranty cost.

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 IoT Use Cases: Start Your Connected Journey Here

IoT USE CASES FOR INFORMATION / OPERATIONAL TECHNOLOGY

Sysmex
As an IT leader you face increased scrutiny to deliver more business value,
maintain existing infrastructure and implement bold, new projects in IoT and
Sysmex is a global leader in the design and development of high-quality,
big data while creating opportunities to drive innovation.
reliable, and innovative blood and urinalysis medical equipment.

Flexible Product and Asset Connectivity – Leverage proven connectivity

With ThingWorx, Sysmex enabled secure equipment connectivity to
services to easily and flexibly connect to any wired or wireless asset via third-
deliver service and support, seamless data integration with other enter-
party device clouds, direct network connections, open APIs or edge devices.
prise applications, and the ability to rapidly build value-added applica-
tions. Customers now experience improved equipment uptime, response
Identity and Security Management – Provide secure real-time bidirectional
time, and labor utilization. The data Sysmex is collecting, for example
communication with devices and ensure compliance with policy management
capturing cycle count on an instrument, informs condition based mainte-
for access control, logging, and auditing of interactions with connected
nance, triggers automatic consumables replenishment, tracks contract
products and assets.
adherence, and enables new usage-based billing agreements.

Scalable IoT Operations Management – Establish a highly scalable system

for provisioning and deploying large numbers of products and assets, man-
aging complex event processing and Big Data, and operating in an evolving
and heterogeneous environment.

Seamless IoT Data Integration – Rapidly integrate enterprise data from

business systems, time series data from connected things, and unstruc-
tured feedback from people to rapidly respond to changing business
requirements and uncover actionable insights.
ThingWorx enabled us to build our Next Generation
Automated Analytics and Actions – Establish rules, business logic, and
algorithms that analyze and correlate unstructured, time-series, and Remote Service Application 3-5x faster than previ-
transactional data, to optimize business processes and discover new
opportunities and insights that answer key business questions. ous tools, allowing us to gain competitive advantage
Rapid IoT Application Development – Leverage an IoT platform with a mod-
el-based application development environment to reduce the time, cost, and
in the market.”
risk required to build and maintain innovative connected applications that – Steve Postma, Director, Technical Service at Sysmex
differentiate products and services and provide a competitive edge.

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 IoT Use Cases: Start Your Connected Journey Here

IoT USE CASES FOR CUSTOMERS

OnFarm
The owners, operators and solution providers of increasingly complex and
connected things are looking for new ways to improve operational perfor-
mance and employee satisfaction, increase product uptime, and gain a better
understanding of their business.

Usage and Performance Dashboard – Enable customer to monitor and track

the usage and performance of their products or benchmark with anonymized
peers to optimize the value they extract.

Customer Self-Service – Enable customers to quickly diagnose and resolve

issues themselves by suggesting actions based on connected product data to
maximize product availability.

Product Personalization – Enable personalization capabilities by allowing

users to remotely add features or change parameters to enhance their user
experience and product performance.

OnFarm is a highly specialized integrator of agriculture field asset and

Using ThingWorx enabled us to get to market at least information systems for the farming industry.

a year faster with functionality that far exceeded what OnFarm utilizes the ThingWorx technology platform to combine real-
time sensor data from soil moisture, weather, pesticide usage, alerts

would have been possible. Because we choose Thing- and notices, and growing conditions from farming sites into a consoli-
dated web-based dashboard designed specifically for growers. Growers

Worx, we were able to focus on developing function- can also take advantage of advanced imaging and GIS mapping informa-
tion to spot crop issues and visualize where farming assets are located.

ality that provided significant advantages, essentially

redefining the market.”
– Lance Donny, CEO, OnFarm Systems

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 IoT Use Cases: Start Your Connected Journey Here

To accelerate your IoT strategy, start by gathering the leaders across Contact PTC to request a printed copy and guided tour of the IoT Value
organizational functions into an innovation workshop. Use this half-day Roadmap or to lead an Innovation Workshop at your company.
workshop to help your leadership and management team learn about IoT
concepts, review how other companies are using the IoT to create value Start your connected journey here.
for themselves and their customers, and brainstorm IoT opportunities that
could create value across your company.

© 2015, PTC Inc. All rights reserved. Information described herein is furnished for informational use only, is subject to change without notice, and should not be taken as a guarantee, commitment,
condition or offer by PTC. PTC, the PTC logo, Product & Service Advantage, Creo, Elements/Direct, Windchill, Mathcad, Arbortext, PTC Integrity, Servigistics, ThingWorx, ProductCloud and all other
PTC product names and logos are trademarks or registered trademarks of PTC and/or its subsidiaries in the United States and other countries. All other product or company names are property of
their respective owners.

J5601–IoT-Use-Case–EN–0515

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