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    Grievance Redressal Procedure

    Uploaded by

    masood zohaib
    The document outlines a grievance redressal procedure for PSM employees. It states that an employee must submit a grievance form to their supervisor within 3 months of the issue arising. The supervisor will investigate and try to resolve it within a week, escalating it to the Head of Department if needed. The HOD will also try to resolve it within a week, forwarding it to the Manager of HR & IR if unresolved. The Manager will analyze it according to labor laws and try to resolve it within a week, escalating unresolved issues to the competent authority. If still unsatisfied, the employee can appeal to the appellate authority within 2 months for reconsideration.

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    Grievance Redressal Procedure

    Uploaded by

    masood zohaib
    43 views2 pages
    The document outlines a grievance redressal procedure for PSM employees. It states that an employee must submit a grievance form to their supervisor within 3 months of the issue arising. The supervisor will investigate and try to resolve it within a week, escalating it to the Head of Department if needed. The HOD will also try to resolve it within a week, forwarding it to the Manager of HR & IR if unresolved. The Manager will analyze it according to labor laws and try to resolve it within a week, escalating unresolved issues to the competent authority. If still unsatisfied, the employee can appeal to the appellate authority within 2 months for reconsideration.

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    Grievance Redressal Procedure

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    The document outlines a grievance redressal procedure for PSM employees. It states that an employee must submit a grievance form to their supervisor within 3 months of the issue arising. The supervisor will investigate and try to resolve it within a week, escalating it to the Head of Department if needed. The HOD will also try to resolve it within a week, forwarding it to the Manager of HR & IR if unresolved. The Manager will analyze it according to labor laws and try to resolve it within a week, escalating unresolved issues to the competent authority. If still unsatisfied, the employee can appeal to the appellate authority within 2 months for reconsideration.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    43 views2 pages

    Grievance Redressal Procedure

    Uploaded by

    masood zohaib
    The document outlines a grievance redressal procedure for PSM employees. It states that an employee must submit a grievance form to their supervisor within 3 months of the issue arising. The supervisor will investigate and try to resolve it within a week, escalating it to the Head of Department if needed. The HOD will also try to resolve it within a week, forwarding it to the Manager of HR & IR if unresolved. The Manager will analyze it according to labor laws and try to resolve it within a week, escalating unresolved issues to the competent authority. If still unsatisfied, the employee can appeal to the appellate authority within 2 months for reconsideration.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Grievance Redressal Procedure

    If PSM employee has any grievance (Individual or Collected) in respect of any guaranteed
    rights, firstly, he has to submit Grievance Redressal Form to his supervisor within Three Months as
    when the grievance arises. Grievance Redressal Form must explain nature of grievance, Statement of
    Witnesses, (if any), supporting evidences (including copies of any relevant documents).

    Redressal of Grievance by Supervisor

    Supervisor may accept/reject the grievance after verifying such grievance and have a detailed
    conversation with aggrieved employee, supervisor will investigate and resolve the issue at initial stage
    and must communicate his decision in writing to aggrieved employee within One Week of the date
    when he knew such matter.

    If the matter is of serious in nature or the supervision have not attribute and skills to resolve
    the issue, then the matter will be taken to the formal procedure by forwarding the case to his Head of
    Department with his resolution details.

    Redressal of Grievance by Head of Department

    Head of department may accept/reject after having detailed meeting with aggrieved employee
    & the progress of his supervisor will also discusses. HOD will investigate & resolve the matter and
    communicate his decision in writing to aggrieved employee within One Week of the date when the
    matter brought to his Notice.

    If the matter to seems to be industrial dispute or the Head of Department have not the
    authority to resolve such matter, then matter will be forwarded to Manager (HR & IR) by mentioning
    the resolution details of his Supervisor & Head of Department.

    Redressal of Grievance by Manager (HR & IR)

    Manager (HR & IR) will analyze all the case in light of Labour Laws and arrange confidential
    meeting with aggrieved employee and the progress of resolution details of his supervisor and HOD
    and taking the statements of other employees & witnesses and he must try to resolve the matter and
    communicate his decision in writing to the aggrieved employee within One Week when such matter
    comes in his consideration.

    If the matter is going for industrial dispute and sensitivity of grievance is high in nature and
    Manager (HR & IR) is not the competent authority to resolve this dispute the he immediately forward
    the case to the competent authority. This must include the resolution progress details of Supervisor,
    HOD and Manager (HR & IR).

    The Competent Authority will disclose a final decision after analyzing the case, nature of
    grievance, Facts & figures, statements of witnesses and resolution details of Supervisor, HOD,
    Manager (HR & IR) and within One Week when the matter brought to his notice.
    Filing Grievance Appeal to Appellate Authority

    Where if the employee is not satisfied with the decision given Competent Authority, then
    within 2 Months when the decision communicated to him he may file an appeal to the appellate
    authority for reconsideration of his grievance. This must explain the reasons of appeal.

    The Appellate authority may on consideration of appeal, review whole the case may confirm,
    set aside, vary or modify the orders and give unchallengeable decision within 3 Months when the
    matter being brought to the notice.

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