Viscom Service Brochure en

Get the Most
out of Your
Viscom System
Achieving maximum efficiency
and lasting performance
OUR SERVICE PROMISE
Our number one

priority is customer
satisfaction.
2
High-Performance Inspections
from Day One
Choosing to entrust your inspection needs to Viscom At the cutting edge of inspection technology
means investing in future-proof solutions at the Viscom systems are built on the latest technology to en-
highest levels of quality. sure you stay competitive — today and tomorrow. Our
regular calibrations, maintenance and software updates
We want that our inspection solutions are performing are designed to keep your system up and running at
at their best. To help our customers get the utmost out maximum productivity and with consistent inspection
of their Viscom systems, we provide comprehensive results for years to come. To prevent downtimes, we also
assistance in the form of training and personalized appli- offer optional stockpiling services for spare parts. And
cations support. Our experts can help you optimize your to help you respond flexibly to changing demands, our
system to achieve the results you need, from reducing systems can be easily upgraded and retrofitted to meet
cycle times and defect rates to generating statistical your needs.
analyses.
Investing in the Future

Our services are designed to extend
the life cycle of your Viscom system.
Retrofitting
and Upgrades
Spare
Software
Parts
Releases
Training
Maintenance
Calibration
Inspection Program Optimization
Applications Support 3
OUR SERVICES
We've Got
You Covered
Our team of expert technicians are available to help you

with any and all system modifications — from adding PRESALES
functions to updating and upgrading your system — to
boost the productivity and quality of your manufactur-
Consultation services and
ing processes and to ensure you get the most out of
system demonst rations
your Viscom system.
Simply let us know what your needs are, and
we'll give you a system demonstration using
one of your own inspection objects to show
you everything our reliable and user-friend-
ly inspection solutions have to offer.
Applications support
Our applications experts are here to help
you perfectly tune your inspection plans,
inspection libraries and inspection patters
to your products. The result is optimized
cycle times, first pass yields and false call
rates.
Training
We offer system-specific training courses
for programming, operation, verification,
process control, maintenance and diagno-
sis — whether at our Viscom training facil-
ity, on location or online.
4
PERFORMANCE AFTERSALES
Top performance Global service

Benefit from system analyses for wear, We operate a global network of in-house
software status and sensor technolo- technicians to handle all your service
gy, as well as for general maintenance and support requests, as well as to pro-
condition and adherence to calibration vide expert initial consultation over the
intervals. phone, by email or by remote access.
Always up to date Personalized support

Our free software releases keep you up to Our service hotline is available to an-
date with the latest software functions. swer your questions 24/7. With our cus-
And we offer retrofitting services to up- tom-tailored maintenance and support
grade your machines to the latest sensors, agreements, you get comprehensive
as well as a range of upgrades designed to service performed by Viscom's technical
give you the flexibility and performance experts.
you need, when you need it.
Quick and reliable Always in the know

spare parts supply As a Viscom customer, we provide you
We deliver spare parts within 24 hours, with news about the latest software re-
plus we offer stockpiling services for leases, product innovations, training
basic and wear components to protect opportunities and events. Plus, you get
you and your systems from unexpected access to our technical documentation
downtimes. and practical knowledge.
5
OUR SERVICE NETWORK
In person, over the

phone, by email or via
remote access:
We're there where our
customers need us
6
Viscom:
At Your Service
Worldwide Service hotline
With our extensive network of branch locations,  Technical support

applicationscenters and service centers, our part-  Maintenance and spare parts
ners are covered no matter where they are.  Consultation for updates and upgrades
Phone: +49 511 94996 699
From consultation to system integration to support: Email: [email protected]
Viscom's experienced service representatives provide
fast, reliable solutions backed by a wealth of technical
expertise.
Local, personal, direct. With facilities in Europe, Asia and

Applications hotline
the United States, we offer fast and efficient support
when and where you need it. Our service team of over
70 technicians are available to provide quick assistance, Personalized support for
comprehensive consultation and first-rate support over  Programming and operation
the phone, by email, via remote access or in person.  New systems and upgrades
 Performance optimization
Phone: +49 511 94996 798
Email: [email protected]
Training
Training opportunities,
upcoming classes, registration and
online learning (e-learning)
Phone: +49 511 94996 810
7
Hannover
Paris
San José Shanghai

Atlanta Tunis
Guadalajara
Singapore
Headquarters: Asia Americas Africa

Viscom AG Viscom Machine Vision Viscom Inc. Viscom Tunisie S.A.R.L.
Carl-Buderus-Str. 9 –15 Pte Ltd. 1775 Breckinridge Parkway Rahma Building; App B5,
30455 Hannover 150 Kampong Ampat/ Suite 500, 30096 Duluth, Block B, 2nd floor
Germany #01-02 KA Centre Atlanta, Georgia, USA Lac Houran Street - Berges
Phone: +49 511 94996-0 368324 Singapore Phone: +1 678 966-9835 du Lac
Email: [email protected] Singapore Email: [email protected] 1053 Tunis
Phone: +65 62859-891 Tunisia
Email: [email protected] Viscom Inc. Phone: +216 71960584
Europe 898 B Faulstich Court Email: [email protected]
Viscom France S.A.R.L. Viscom Machine Vision San José, CA 95112, USA
6, rue Saint Simon Trading Co. Ltd. Phone: +1 818 4160514
Zone du Vert Galant 2nd floor, Block D Email: [email protected]
95310 Saint-Ouen l‘Aumône No. 1010 Kaixuan Road
France 200052 Shanghai PR Viscom Inc.
Phone: +33 134 641616 China Av. Vallarta 6503
Email: [email protected] Phone: +86 21 616193-68 Concentro Local F-27
Email: [email protected] Zapopan, JAL. C.P. 45010
Mexico
# Viscom_Service_EN19110001
Phone: +52 333110-1567

www.viscom.com
Viscom also works with an extensive network of local representatives and distributors in Europe, the Americas,
Asia and Africa. To see who our partners are, visit our website.

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Get the Most

Our number one

Investing in the Future

Our team of expert technicians are available to help you

Top performance Global service

Always up to date Personalized support

Quick and reliable Always in the know

In person, over the

With our extensive network of branch locations,  Technical support

Local, personal, direct. With facilities in Europe, Asia and

San José Shanghai

Headquarters: Asia Americas Africa

Phone: +52 333110-1567

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